Baldridge Model Rubber Products

Manufacturing
Leadership:
1. The leadership in this Industry must first focus on sustainability of the
organization such that the
products being offered by the industry have
sustainable growth.
2. Focus on complete performance review of the employees and the organization
as a whole.
3. The senior leadership must also plan for a clear succession plan in the
organization.

Strategic Planning:
1. The strategy development process must be aligned with both, the long term
sustainability plan as well as the short term growth plans of the organization.
2. The action plan, thus must be defined in such a way that it is in alignment with
the strategic objectives.
3. In this sector, emphasis on sourcing and technological advancement as a
strategy has to be formulated wherein long term business relationships are built
with the suppliers.

Customer and Market Focus:

1. The most important thing in any industry customer segmentation and offering
customer support. This can be done by improving the product quality, product
innovation, pricing strategy and after sales services.
2. It is very important for an organization to provide technical support. This gives
the organization a competitive edge.
3. Since this sector is catering mainly to power plants, defence, railways and
other manufacturing industries as its customers, it is very important to know and
also build a good relationship with its customers by understanding their workculture and providing them with what they exactly need.

Measurement Analysis and Knowledge Management:

The following aspects must be focused,
a. Continuous review of customer and supplier feedback.
b. Benchmarking and comparison with competitors.
c. Reliability of machines/systems used in manufacturing Machine maintenance
and upgrades.
d. Performance measures and documenting of the industry knowledge, which is
helpful in future.
e. Health and safety of workers involved in production and effective employee
engagement programs.
f. Total Quality Management and Total Preventive Maintenance programs.
g. Ways to control pollution and chemical wastage.
h. Technological advancements

Customer and Market Focus:

1. Developing an effective feedback system.
2. Processes and frameworks for determining customer engagement and
satisfaction.

Strategic Planning:

1. Focus on strategic and risk assessment.

2. Effective resource allocation across all departments
3. Building effective Supply Chain strategy to reduce both the inbound and
outbound logistics.

Leadership:
1. Building effective communication and engagement of the employees must be
initiated at the leadership level.
2. Since the Industry is subject to various environmental regulations, more focus
must be on corporate governance and ethical way of doing business.

Measurement Analysis and Knowledge Management:

1. Emphasis on knowledge management, knowledge availability and sharing of
knowledge across all the departments in the organization.
2. Following best practices and effective standard operating procedures must be
in place for easy problem solving and conducting of daily operations.

Human Resource:
1. Effective assessment and management of work force along with their health
and safety have to be given top priority.
2. Planning of recruitment, deployment and retaining of employees according to
their roles and responsibilities needs to be focused upon.

Process Management:
1. Focus should be on process control and also on process and system design to
build a network of engaged workforce and suppliers. This helps in lowering of
lead time and effective management of inventory.
2. Process control system must be built so that it helps in long term
sustainability.
3. Process improvement and innovation has to be emphasised for continuous
technological advancement.
Results:
Results depend on effective implementation of processes along with their
measurement, analysis and knowledge management. The overall organizational
profile and its interaction with the surrounding environment and challenges faced
play a significant role in final results.

Process Management:
1. Emphasis on supplier and partner integration. Production should be done such
that there is least impact on the environment.
2. Focus on internal and external auditing of the processes and also the supplier
audits should be emphasised.

Human Resource Focus:

1. Continuous training and leadership development programs along with

workforce performance management must be made an integral part of the
organization.
2. More focus must be on learning and development and also on clear career
progression and well defined roles and responsibilities in the organization.
Submitted by:
Mayank Daga
A09