MISSISSAUGA FIRST NATION

SECOND Job Posting

Position:
Accountability:
Circulation:
Employment Status:
Hours of Work:
Preferences:
Tentative Start Date

Front Line Worker

Womens Shelter Manager
Level III
Part-Time Permanent
Variable hours per week
Person of Aboriginal Descent
May 9, 2016

JOB PURPOSE / SUMMARY

The Front Line Worker will ensure that all the nurturing aspects of a safe home are provided for the
women and children who are residents of the Mississauga First Nation Womens Shelter and provide
appropriate crisis response, support and advocacy to residents and crisis callers.
SCOPE
The Front Line Worker reports to the Womens Shelter Manager or designate and provides emergency
shelter services and support within the Womens Shelter to those in need. The Front Line Worker must be
able to read and answer emails promptly; carry out directives by the manager; communicate needs at
least one week in advance for materials, supplies and approval; prepare and complete daily reporting in
database; ensure inviting and friendly atmosphere; and, ensure client needs and safety is met.
KEY JOB FUNCTIONS
Advocacy and Support Services
Research and maintain knowledge of community area services to effectively service clients;
Provide advocacy and support to women and children in crisis situations both one-on-one and
over the telephone;
Be supportive and provide assistance to those termed as walk-in in a manner that is consistent
to those who are admitted in to the Mississauga Womens Shelter;
Respond to crisis telephone calls and provide support, information and intervention according to
the request and type of call/caller;
Conduct assessments, interventions and assist clients with plans of care;
Accompany women and children to support services such as hospital, doctor visits, lawyers,
housing, etc.;
Assist women and children with access to support services and provide referrals as required;
Assist clients to set goals, fill in applications and budgeting;
Provide education and awareness to women on domestic violence;
Facilitate conflict resolution between in-house clients and clarify house rules and guidelines;
Maintain confidentiality of clients and the shelter; and,
Research and maintain knowledge of mental health conditions.
Client Safety
Ensure safety of clients, staff and visitors to the shelter at all times;
Facilitate and maintain a collaborative and safe work environment;
Conduct safety walks with clients;
Use a humanistic approach in educating women and children on the issues of family violence;
Ensure windows and doors are locked at all times;
Create safety plans with women and families;
Complete regular resident status and safety checks; and,
Contact appropriate authorities such as the Ontario Provincial Police or child welfare agency
when required.
Intake and Discharge
Conduct intake and discharge process with women and children in crisis;
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 Provide in-house orientation to new clients and oversee communal living requirements; and,
Provide referrals, support documents and support for discharge.
General Housekeeping
Assist with meal planning and preparation;
Conduct general cleaning such as dusting, cleaning windows and floors and other areas;
Assist with clearing walkways; and,
Conduct laundry as needed.
Administration/Reporting
Prepare daily logs and correspondence as required;
Record statistical data of clientele as required in the data base; and,
Maintain level of job requirements by attending training, workshops, seminars, certified programs
and team meetings.
Other Duties
Demonstrated sensitivity to and knowledge of the impacts of woman abuse on women and
children;
Demonstrated experience with crisis intervention and support;
Ability to be empathic, non-judgmental, respectful and encourage independent decision making to
clientele served;
Ability to problem solve in a positive manner; and,
Other duties as required and assigned.
MINIMUM QUALIFICATIONS
Education and Experience
Post-Secondary Diploma in the Social Services or health field and with a minimum of Grade 12
secondary diploma or equivalent
Two (2) years experience in a social services organization; and,
Experience working with aboriginal people, organizations and communities.
Licenses/Certification
Ontario Class G/G2 (G1 not acceptable) in good standing with access to a vehicle
Standard First Aid and CPR/AED
Life Skills Coach Certification (an asset)
Mental Health First Aid (asset)
Knowledge
Knowledge and understanding of the Mississauga Womens Shelters mandate; the
socioeconomic factors affecting the population served and the issues and effects of family
violence against women and children-both native and non-native;
Knowledge of legislation and issues related to family violence situations;
Knowledge of programs and services available to women and children;
Knowledge and understanding of Aboriginal culture and traditions; and,
The Occupational Health and Safety Act and the Canada Labour Code as it apply to the worker.
Skills
The incumbent must demonstrate the following skills:
Excellent verbal and written communication with a customer focus;
Ability to work in a team environment;
Ability to work independently and to exercise initiative;
Ability to effectively analyze situations quickly and apply sound judgement;
Flexibility and good organizational skills;
Strong conflict resolution and problem solving skills with the ability to handle stressful situations;
Ability to instruct, speak in public and facilitate to address family meetings, groups, workshops,
one-on-one in order to consult with individuals, family members and / or other targeted groups;
Proficient in Microsoft Office Suite, other computer applications and technology;
Ability to observe and assess clients, enforce safety regulations and emergency procedures, and
apply appropriate behaviour management techniques; and,
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 Ability to research available resources that promote wellness and health independence options.
Personal Attributes
Be honest, trustworthy and maintain confidentiality;
Be respectful and empathetic;
Possess First Nation cultural awareness and sensitivity;
Possess a calm demeanor in responding to customers;
Strong interpersonal and communication skills;
Ability to take charge and motivate others;
Have enthusiasm, sense of humour, patience and self-control;
Ability to identify personal limits and abilities within role;
Be professional at all times;
Be flexible and adaptable; and,
Demonstrate sound work ethics.
Other Qualifications
Able to provide a Vulnerable Sector Check (CPIC);
Must be able to work flexible hours, on-call and shift work, including weekends, evenings and
holidays; and,
Willingness and ability to travel within region and/or between sites and to activities as needed.
WORK SITE LOCATION
This position will be based out of the Womens Shelter at 13 Sawmill Road, Mississauga First Nation.
TO APPLY
Customize your cover letter and resume to the duties, experience, expectations and qualifications
listed on the job ad. Using concrete examples, you must show how you demonstrated the
requirements for this job. We rely on the information you provide to us in your application
during screening. If you would like a copy of the full job description and/or are interested in
applying you may submit your covering letter, resume and three (3) work related references to:
MAIL: Mississauga First Nation
PO Box 1299
Blind River ON P0R 1B0
Attention: Sheila Jacobs, Human Resources Advisor
CONFIDENTIAL
EMAIL: sheilajacobs@mississaugi.com
FAX:

705-356-1740

Deadline: Wednesday, April 20, 2016, at 4:00 p.m.

Miigwetch to all applicants, however, only those selected for an interview will be contacted.

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