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Strategy (English)
BY WISNUDEWOBROTO DECEMBER 25, 2011
HISTORY
KFC (formerly known as Kentucky Fried Chicken) is a trademark
franchise of Yum! Brands, Inc., headquartered in Louisville,
Kentucky, United States .Founded by Col. Harland Sanders, KFC is
known mainly for his fried chicken, which is usually served in a
bucket .
Col. Sanders began selling fried chicken at his gas station in the
year 1939 in Corbin, Kentucky which subsequently moved to a
motel. He closed his business in the late 1940s when the
Interstate highway through town. In the early 1950s, he began
traveling the United States and met with Pete Harman in Salt Lake
City, Utah, and in 1952 co-founded the Kentucky Fried Chicken
restaurant is the first in the world (his first restaurant does not
use that name). Sanders sold the entire KFC franchise in 1964
worth 2 million USD, which has since been resold three times.
Ultimate owner is PepsiCo, which incorporate them into the
company Tricon Global Restaurants division, now known as Yum!
Brands, Inc. In 1997, Tricon from PepsiCo separately.
In Indonesia, sole franchisee of KFC is PT. Fastfood Indonesia, Tbk
( IDX : FAST ), which was founded by Gelael Business Group in
1978, and registered as a public company since 1994 .
Indonesias first KFC restaurant opened in October 1979 in Jalan
Melawai, Jakarta.
MARKETING STRATEGY
KFC Corporation, or KFC, founded and also known as Kentucky
Fried Chicken, is a chain of fast food restaurants based in
Louisville, Kentucky. KFC is a brand and operating segment, called
a concept of Yum! Brands since 1997 when that company was
spun off from PepsiCo.
of the KFC. Generally they target whole families rather than single
persons. This being the reason for their Family Meals which are
basically bundled items served at a nominally cheaper rate.
Economic Factors
Income: Income is an important key factor for KFC. This factor
decides which class is to be targeted. In the early rise of KFC they
focused on the upper class but slowly are introducing economy
meals that attract the lower to middle classes.
Consumption Behavior: It estimates the behavior of people, their
liking and disliking towards the pricing of the products.
Behavior Factors
In behavioral aspect they segmented the market on the basis of
quality, taste and price. Following are the different possible
segments in this regard: taste conscious, quality conscious, class
conscious, and combination of price and quality.
Geographic Factors
On the basis of the geographical factor we have divided our
market in two main segments, urban and semi urban.
Political Factor
The operations of KFC are affected by the government policies on
the regulations of fast food operation. Currently government are
controlling the marketing of fast food restaurant because of
health concern such as cardiovascular and cholesterol issue and
obesity among the young and children in the country.
Governments also control the license given for open the fast food
restaurant and other business regulation need to follow such as
for a franchise business. Good relationship with government in
giving mutual benefits such as employment and tax is a must for
the company to succeed in any foreign market.
b. Targeting
Location
Hectic lifestyle of individuals giving them more time at work and
less stress about waiting for food.
Commercialization of urban and sub-urban markets leading to
more mid-sector people that find high-end eating joints very to
expensive.
Mid-sector people are always looking for change which KFC
provides in their range of fast food.
Quality conscious people in urban areas are more conscious
about the quality of food than rural areas.
Urban areas are more populated therefore they help with
attracting higher revenues.
Placement Outlets
Due to KFC placing itself close to schools, colleges, cinemas and
markets which are mostly populated by the young and those who
are in a hurry, KFC enjoys a large number of footfalls every day. In
addition, they also have outlets close to non-vegetarians (mostly
Muslim populated areas).
Strategy
Given the competitive nature of fast food joints, KFC uses the
Push Strategy to help them create awareness, be different, and
sound attractive.
c. Positioning
Products
Basically the product is anything that be offered to a market for
attention, acquisition, use, or consumption that might satisfy a
want or need. KFC is specially dealing in the chicken products;
Basically, KFC has the special raspy for chicken products that is
why, KFC known as a chicken specialist all over the globe. KFC
target the Asia and East side because people like chicken product
so they enter in the market due to the demand of their chicken
products. KFC product variety of product in the chicken.
Channel
KFC believes in first level channels in the order given:
manufactures, retailers, and consumers. KFC works on the flow of
good operation techniques i.e.
Good Operating Manager leads to Good Team Selection Good
Services Good Targets Good. Revenues through the following
internal strategies:
Training
Promotion
Promotion is the method used to inform and educate the chosen
target audience about the organization and its products. Using all
the resources of promotion:
Advertising
Sales Promotion
Public Relations
Events and Experiences
Coupons, Discounts and Bundled packages
An organization finds most of its meanings and survival through
promotion.
At KFC, Promotion is the main tool to bring all chicken lovers
attention towards its delicious one-of-a-kind product, the Fried
Chicken.
Services
KFC offered free home delivery service at specific branches in
specifics cities. They take at 30 min for delivery and the minimum
delivery order should Rs.200.They also provided services to
celebrate the birthdays of kids at there home or in KFC
restaurants. Now recently KFC also provide services of mobile unit
of KFC.
5. Product Services and Branding Strategy
a. Branding
Brand identity was defined as the customer impressions of four
different KFC identity elements properties, products,
presentations, and publications. A survey of young consumers in
the countries (n = 795), showed that the respondents were more
apt to eat within KFC restaurants, and spend more time doing so,
than the Americans. The Chinese also had much more positive
impressions of KFC. Brand identity impressions were correlated
packaging waste.
Litter
We at KFC UKI are aware of our responsibilities to the
Management of Litter and all our packaging carries the Keep your
Country Tidy signs.
6. Pricing Products and Pricing Strategies
a. Pricing Strategies
Market skimming: KFC globally enters the market using market
skimming. Their products are priced high and target the middle to
upper class people. Gradually they trickle down the prices
focusing on the middle to lower class people to penetrate both
sides of the market.
We can compare the price of their products with McDonald,
Dominoes and Pizza Hut. If the competitor provides the same
product at a lower price then the organization usually lowers the
price of its product too. In the case of KFC, Fried Chicken is its
main selling point and controls a monopoly over the fast food
market (only with fried chicken). It prices its burgers, French fries
and soft beverages with relation to its competitors.
KFC price their product keeping different points in view. They
adopt the cost base price strategy. Pricing of the product includes
the govt. tax and excise duty and then comes the final stage of
determine the price of their product. The products are bit high
priced according the market segment and it is also comparable to
the standard of their product. In the cost based method we
include the variable and fixed cost.
b. Promotional
Promotion is the method used to inform and educate the chosen
target audience about the organization and its products. Using all
the resources of promotion: advertising, sales promotion, public
relations, events and experiences, coupons, discount and bundled
packages, and organization finds most of its meanings and
survival through promotion. At KFC, Promotion is the main tool to
bring all chicken lovers attention towards its delicious one-of-akind product, the Fried Chicken.
Outdoor
b. Sales Promotion
Consumer Promotion Tools:
In order to make the customer satisfied with the products, KFC
make the customer promotion. There are:
o Cash Refunds (Rebates)
o Price packs (cents-off deals)
o Advertising Specialties
Trade Promotion Tools:
KFC also give the trade promotion to the customers. Example:
o Discounts if the customers buy many products, the KFC will
give some amount of discount.
For example:
c. Public Relations
KFC also building a good relation with the companys various
publics by obtaining favorable publicity, building up a good
corporate image, and handling or heading off unfavorable rumors,
stories, and events.
Public Relations Tools:
o News
o Speeches
o Internet
The good relationship with their partner, KFC can increase their
investors, lobbying more people, and also can develop a good
relation with the customers. For example:
1. SOCIAL RESPONSIBILITY
KFC Colonels Scholars
is looking for high school seniors with entrepreneurial drive,
strong perseverance, demonstrated financial need and who want
to pursue a college education at an accredited public institution in
the state they reside.
The KFC Colonels Scholars Program is about you, your dreams
and aspirations, and the perseverance to succeed. This program
is offered to high school seniors planning to attend a public instate college or university. Students who meet the criteria may
our goal to only deal with suppliers who promise to maintain our
high standards and share our commitment to animal welfare.
To assist us in that effort, Yum! Brands formed the KFC Animal
Welfare Advisory Council, which consists of highly regarded
experts in the field. The Council provides us with information and
advice based on relevant data and scientific research. The Animal
Welfare
Advisory Council has been a key factor in formulating our animal
welfare program.
In consultation with our Council, KFC has developed guidelines
and audit programs for our suppliers in the broiler industry. We
were also a prominent player in the joint effort conducted by the
National Council of Chain Restaurants and the Food Marketing
Institute to develop comprehensive guidelines for all species of
farm animals.
KFC has implemented a farm level audit program a program
which is industry-leading in the areas of poultry care and
handling.
With the good relationship, KFC become the famous company that
delivering chicken. Also, they have many customers, because the
KFC can take care of their relations. And nowadays, KFC have
many branch in many countries.