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GATI, Inc
Strategic Business & Marketing Plan
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Nov, 2009
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François M Mitchell
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GATI, Inc
This business plan is not to be copied or reproduced by any means without the
sole written consent of an authorized agent of GATI, Inc.
__________________________________ _______________
Signature Date
_______________________________
Confidential Page 2
GATI, Inc
Table of Contents
Table of Contents.................................................................................................. 3
EXECUTIVE SUMMARY............................................................................................4
BACKGROUND........................................................................................................7
BUSINESS INFORMATION ......................................................................................8
MISSION ............................................................................................................. 8
VISION................................................................................................................ 9
PERSONNEL EXPERIENCE....................................................................................9
KEY DIFFERENTIATORS.......................................................................................9
FUNDING REQUIREMENTS...................................................................................9
OBJECTIVES..........................................................................................................11
SHORT TERM.....................................................................................................11
LONG TERM...................................................................................................... 11
MARKET ANALYSIS...............................................................................................12
INDUSTRY OUTLOOK & MARKET TREND............................................................12
COMPETITOR ANALYSIS....................................................................................13
TARGET MARKET...............................................................................................14
1.1.ORGANIZATION CHART...............................................................................18
MANAGEMENT...................................................................................................19
9. FINANCIAL DATA.............................................................................................21
9.1. OPERATING EXPENSES.............................................................................21
Confidential Page 3
GATI, Inc
EXECUTIVE SUMMARY
Company – GATI, Inc
Email – Luxury@Gati-Inc.com
Website – www.gati-inc.com
Contact – François M Mitchell
Phone – (954) 288-7400
Arie R. Mitchell, Vice President, has been accompanying François in all his
ventures and has garnered expertise in the hospitality and luxury industry.
Services: GATI, Inc. and its partners, intend to provide its wealthy individual and
business clients with a plethora of services including personalized shopping,
sourcing, transportation arrangements, relocation services, gift ordering/delivery,
chartered transportation, floral services, buying of entertainment tickets,
arranging events, and other services that are frequently demanded by this
demographic through our Luxury and Executive Concierge partners. GATI, Inc
has already partnered with two concierge partners to provide services to its
targeted consumers. GATI has also linked-up with manufacturers, inventors,
special mines to source large carat diamonds, Gem Jewelleries, rare and unique
products to be sold to super rich and high net worth individuals.
Confidential Page 4
GATI, Inc
business will receive a 10 year loan at an attractive 9% fixed interest rate. Mr.
François M. Mitchell will contribute $50,000 towards the venture as equity and
will hold 100% ownership of the company. The investment schedule is as tabled
below:
Use of proceeds: The funds would be primarily consumed for the following.
• Development of the Company’s Luxury & Executive Web Portal &
Concierge Financing for the first 2 years of operation.
• Company Registration and Bank Account
• Company Location
• Direct Purchasing of Diamonds, Gems, Rare and Unique Inventory from
Manufacturers, Mines, and Factories, for resell on www.Gati-Inc.com .
• World Travel to Establish Contracts and Partnerships with Advertising
companies, as well as Large Volume Buyers, Celebrities and Affluent
Consumers.
• Capital to purchase company vehicles, Leasing and Renting Limousines,
Boats, Planes, Helicopters, on occasion for Elite Clients.
• Throw Fundraising, and Special Event Parties at Different Venues.
• Large advertising and marketing budget to promote www.Gati-Inc.com
worldwide to targeted markets.
• Salaries for Current and Future Hires, as well as outsourced global Sales
Representatives
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GATI, Inc
Exit: If the business is very successful, Mr. François M. Mitchell may seek to sell
the business to a third party for a significant earnings multiple. Most likely, the
Company will hire a qualified business broker to sell the business on behalf of
GATI, Inc. Based on historical numbers, the business could fetch a sales
premium of up to 5 times earnings.
Confidential Page 6
GATI, Inc
BACKGROUND
The luxury industry is a niche market which requires deep rooted contacts that
build with time. As new clients are often referred by members, nurturing client
relationships is key, and firms are making increasing use of the Web, moving
away from simple word-of-mouth contact and referral. Spending behavior of the
affluent supports this industry which is highly lucrative for those who can build a
good network and reputation. Rich people with money travel and travel last
minute. They purchase travel, last minute travel, adventure travel air travel and
exclusive bespoke travels from online travel agents. They also book last minute
travel which can be sold by advertising in online platforms or brokers. Lifestyle of
the affluent is just not travel it include a galore of exclusive luxury goods which
include jewelleries, cars, watches, art and rare items. Information is key to
buying decisions made by the affluent and due to paucity of time they seek
sources which can help make them these decisions or sources from where they
can buy luxury goods and services.
There has been a shift in spending behaviour of affluent consumers; the focus
now seems to be on getting high quality goods at the best price. As luxury based
service providers have the insider knowledge and contacts to get the best deals
for their clients in a discreet fashion, this has emerged as one of the key ways
they can adapt to the recession. People are still willing to spend on things that
are meaningful to them and will somehow make their lives better. However, it is
about enriching their lives with new experiences, not simply being rich.
Confidential Page 7
GATI, Inc
BUSINESS INFORMATION
GATI, Inc. is a Fort Lauderdale based corporation that will provide one stop shop
for luxury and executive information through digital media. Our website will be
an information gateway for the super rich and affluent consumers, to the world
of news bringing latest news on luxury goods and trends. The website would be
an information galore, constituting of blogs, trends, expert advises,
recommendations for affluent consumers for their buying decisions. Included in
this website would be a market place where consumers can compare and search
for exclusive luxury goods and services. Concierge services would be provided
through our partners, taking care of services like appointment scheduling, travel
arrangements, shopping services, and other personal support services.
• Personal Shopping
• Catering Management
• Event Planning
• Limousine and Car Service Arrangements
• Flight Arrangement and Itinerary Managements
• Moving and Relocation Services
• Automobile Rentals
• Auction Representation (for estates)
• Gift/Floral Arrangement and Delivery
MISSION
Our mission is to become a recognized leader for providing luxury and executive
goods, services and time saving life management solutions for upper middle and
high income customers through digital media; and enhance their luxury
experience to a new level.
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GATI, Inc
VISION
We intend to build a long lasting relationship with our customers driving their
luxury and executive experience and grow exponentially in next 5 years at a
CAGR of 50% to achieve revenues of 25 million dollars maintaining a profit
margin of 15%.
PERSONNEL EXPERIENCE
François M. Mitchell, the founder has more than 15 years of experience in the
luxury, hi-end sales and hospitality industry.
Arie R. Mitchell, the Vice President, brings over 8 years of an extensive business
and project management experience and knowledge on the international arena,
project management, on the levels of precious stones, luxury, agri-business,
hospitality, and management expertise.
Aravind Kumar, our Chief Operating Officer (COO), is not only our IT and
technology expert, but is a leader in customer service, marketing and
operations. He will help GATI to be fully adaptable to the changing times.
KEY DIFFERENTIATORS
Our key differentiating factors are as listed below.
One stop shop for all luxury related news, information, advise and
shopping
Not a mere aggregator of news and information but a complete website
from A-Z of luxury
A comprehensive online marketplace from where consumers can choose
from a wide range of products across all luxury domains
Only place where exclusive luxury and executive goods can be compared
across brands and a detailed analysis of pros and cons of different goods
can be shown
Highly experienced management with more than a decade of experience
in luxury industry and bespoke services
Personalized and human touch towards services and goods
Backed by partnerships with concierge service providers and providers of
exclusive gems and stones
Low operating cost model since we act as a conveyor in the value chain,
helping our consumers to make informed decision and selling them
exclusive goods mostly through our partners
Open access to our website unlike other players in the market who charge
subscription fee, enabling us to reach quickly to our consumers
FUNDING REQUIREMENTS
GATI, Inc. will be registered as a corporation in the State of Florida. The fund
requirement is in the tune of usd$25,000,000 dollars spread across a 5 year
Confidential Page 9
GATI, Inc
Start up Costs
Initial Lease Payments and
Deposits $100,000
FF&E $55,000
Leasehold Improvements $25,000
Security Deposits $20,000
Insurance $30,000
Company Vehicle $450,000
Miscellaneous and Unforeseen
Costs $150,000
$830,000
Confidential Page 10
GATI, Inc
OBJECTIVES
SHORT TERM
• To kick start our operations by bringing our website www.GATI-INC.com to
completion and fully operational
• Build upon our existing network of consumers and develop sales leads for
our services and goods
• Complete negotiations with our partners offering luxury goods and
services for Service level agreements and commissions
• Kick off our marketing campaign focusing on the target markets and
positioning our company as the preferred service provider for all their
needs and requirements
LONG TERM
• Build a strong brand in North America, and the World in the luxury
industry market
• Build strategic partnerships with maximum number of luxury goods &
service providers to expand our product and service portfolio
• Maintain high growth rate in our revenues as well as profit margins
• Expanding our services to organize fundraising for charity, and corporate
mega events in celebrity circles and award ceremonies
• Become pivotal in deciding luxury trends in order to control markets
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GATI, Inc
MARKET ANALYSIS
INDUSTRY OUTLOOK & MARKET TREND
Companies that specifically cater to the personal needs of individual clients
(including concierge services) generate an aggregate of $5 billion per year of
revenue. Within this industry, there are approximately 13,000 companies that
provide services identical or substantially similar to that of GATI, Inc. Aggregate
payrolls in each of the last five years has exceeded $1.3 billion, and the industry
employs more than 55,000 people.
The industry has grown significantly over the last ten years as more people have
moved into the upper strata of income due to the technology and real estate
boom. However, the present recessionary period may see a pull back in
revenues as the current economic climate has caused many people (including
wealthy people) to cut discretionary expenditures. It has also been observed that
there have been lesser cuts than anticipated towards luxury, the consumers
albeit have become more conscious of value buys unlike in the past. This is
where we intend to bridge the gap by bringing to our consumers a unique and
exclusive luxury information gateway where one can find exclusive luxury deals
and goods from multiple players for our affluent consumers to take informed
decisions.
As per Capgemini Word wealth report, annual HNWI population growth had been
a robust 7.2% from 2005 to 2007, before reversing in 2008. The same trend was
evident in HNWI financial wealth, which grew 10.4% per year in 2005-07, before
the steep contraction. The U.S., Japan and Germany together accounted for
54.0% of the world’s HNWI population in 2008, up very slightly from 53.3% in
2007, despite the substantial loss of wealth by HNWIs in those countries,
particularly the United States.
The report forecasts HNWI financial wealth will grow to $48.5 trillion by 2013,
advancing at an annualized rate of 8.1%. This growth will be driven by the
recovery in asset prices as the global economy and financial system right
themselves. Also, the 2008 flight-to-safety imperative is expected to ease. The
report expects North America and Asia-Pacific to lead the growth in HNWI
financial wealth, and predict Asia-Pacific will actually surpass North America by
Confidential Page 12
GATI, Inc
Emerging trends for the luxury industry in the next decade starting 2010 as per
Bain & Company is listed below.
Younger consumers and new groups such as working women will become
the dominant segments as baby boomers age and retire
Aspiration will evolve into new relationships with brands as consumers
look to fill different emotional needs with their luxury purchasing
Retail networks and product offerings will see greater and greater
customization by country and even by city-one size fits all has stopped
working
Market pressures in a turbulent recovery will drive a second wave of
luxury consolidation
New luxury players will emerge as tastes and consumers change,
including brands based in emerging market companies
The luxury shopping experience will transform as direct-owned stores,
department stores and outlets look for ways to draw in the decade's new
luxury shoppers
Online retail is still in its infancy, but quickly becoming more than a niche
Retailers will treat new shoppers as "in play," and offer competitive
products to those produced by typical luxury brands
COMPETITOR ANALYSIS
The Luxury industry is known for avant-gardism, it remains a surprise that luxury
is playing catch-up in embracing the e-culture and adopting technology. Luxury
brands have been locked in a love-hate relationship with technology since it
became apparent that the Internet is here to stay. But after two decades of the
World Wide Web, this scenery has changed. The presence of luxury related
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GATI, Inc
providers can be broadly categorized into two – luxury content providers and
luxury retailers.
Many popular brands like Louis Vuitton, Gucci, Cartier, Movado, etc. and many
from the space exclusive jewelleries can be easily found in the Internet arena.
Equally important is the presence of publishers and content aggregators of
luxury related information and trends in the digital space. We intend to couple
both these spaces and create one stop shop where consumers can learn, search
and shop the A-Z of luxury and executive lifestyle and trends. This gives us a
unique leverage since we would house a plethora of information as well as
provide for sale, luxury goods from various brands.
Traffic Analysis
6716 9262
http://www.luxist.com/ 79 59
5586 9709
http://www.justluxe.com/ 06 18
http://www.luxury- 1848 2216
insider.com/ 6 7
1486 1846
http://robbreport.com/ 0 7
http://www.luxurylifestyle.co
m/ 5707 8899
http://www.luxury-
briefing.com/ 2204 4892
http://www.europaluxury.com
/ 1801 2923
The luxury industry is estimated to be $227 Billion (153 billion euro), at current
exchange rates in 2009, though the recessionary pressures has decreased the
overall market size; it is estimated to recover gradually from 2011. The market
all the more is crowded with a lot of players, but the fact is that each player can
be successful given they personalize their offering as per consumer preferences.
Personalization and localization are key to succeeding in this industry.
TARGET MARKET
Our market constitutes of the ultra-rich and the affluent, who indulge in luxury
and have an abundance of spending money at their disposal. It has been
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GATI, Inc
observed that the market for luxury goods and indulgences have remained intact
during recessionary times as well, though there has been a fall in HNWI across
the globe in 2008. US and Japan dominates the maximum number of HNWIs
while Asia Pacific region is catching up. Our digital medium of providing luxury
information and services enables access to customers across the globe.
Our clientele will consist of wealthy and upper class people that do not have the
time to make personal accommodations as well as those who are seeking
information for luxury items and trends to keep pace with their luxurious
lifestyle. This is the Company’s primary demographic basis. The Company’s
secondary market will consist of large corporations that will use the Company’s
services for specialized transportation and event management services.
Confidential Page 15
GATI, Inc
The business will also maintain a slick flash based interactive website that will
showcase the services of the business, preliminary pricing information, contact
information, and how to enrol in the Company’s concierge service programs. This
website will be search engine optimized so that people searching online for
concierge services can easily find the Company’s website.
The Company will also hire a public relations firm to have newsworthy public
relations announcements and news releases printed in popular lifestyle
magazines and other publications that are read by wealthy individuals. As the
business grows, management may engage a larger advertising campaign that
will include placing print advertisements in popular magazines such as Forbes,
Fortune, Robb Report, and other high end lifestyle magazines.
We also plan to market our business through a mega launch event inviting
celebrities and affluent customers to our launch party in front of a media blitz.
This would include entertainment programs and dinner along with show casing
our products and services. We intend to conduct such event periodically to
establish our brand.
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GATI, Inc
Confidential Page 17
GATI, Inc
Staffing
Plan
Strength 2010 2011 2012 2013 2014
CEO 1 1 1 1 1
VP 1 1 1 1 1
COO 1 1 1 1 1
Web
developers 3 5 5 7 10
Accountant 1 1 1 2 2
Administrativ
e 1 2 2 3 3
Sales Agents 2 3 5 7 10
Annual
CTC CTC 2010 2011 2012 2013 2014
$200,00 $200,0 $220,0 $242,00 $266,20 $292,82
CEO 0 00 00 0 0 0
$125,00 $125,0 $137,5 $151,25 $166,37 $183,01
VP 0 00 00 0 5 3
$80,00 $88,00 $106,48 $117,12
COO $80,000 0 0 $96,800 0 8
Web $105,0 $192,5 $211,75 $326,09 $512,43
developers $35,000 00 00 0 5 5
$35,00 $38,50 $102,48
Accountant $35,000 0 0 $42,350 $93,170 7
Administrativ $30,00 $66,00 $119,79 $131,76
e $30,000 0 0 $72,600 0 9
$80,00 $132,0 $242,00 $377,68 $585,64
Sales Agents $40,000 0 00 0 0 0
$655,0 $874,5 $1,058,7 $1,455,7 $1,925,2
Total 00 00 50 90 92
Confidential Page 18
GATI, Inc
Senior Management
Billing
MANAGEMENT
Executive Officers of GATI, Inc. are as follows:
Executive Profiles
Mr. François M. Mitchell Founder, President and Chief Executive Officer of GATI, Inc.,
founded The Company with almost two decades of expertise, ideas, vision,
success, and passion for the luxury and executive lifestyle. He was born and
raised in Washington, DC, but his travels have taken him worldwide. Through his
experience and internships through the University of Maryland, and his hands-on
work ethic through the family owned consulting firm, Mr. Mitchell has developed
a hunger to manage and run his own business. He formed 5 companies, of which
one of them earned him contracts with the USAF in Japan. In addition, he has and
still serves as a consultant in: trade, diamonds, gems, gold, jewellery, luxury,
security, real estate, luxury marketing, yachts, corporate jets, and more. Fluent
in French and Spanish, he is also versatile to establish colleagues, clients, and
suppliers in the EU, on top of French Speaking and Spanish Speaking countries
worldwide. His networking skills and prowess has gained him the respect and
possible clientele in the Royal families of the world. He is well versed, and is
current on all the latest in the luxury and executive markets. Mr. Mitchell has the
incredible skill of perceiving business needs and creating a solution to address
Confidential Page 19
GATI, Inc
the need. Company CEO’s from around the world come to Mr. Mitchell to seek
advice, counselling, seek products, and won’t make a move unless he advises
them. GATI, Inc. and GATI-INC.com, have long been a vision for Mr. Mitchell, and
now that they’re a reality, Mr. Mitchell will take the helm of this Mega-Yacht and
navigate it only through the golden waters with diamond sparkles to platinum
ports Worldwide. Mr. Mitchell will be running the day-to-day operations, including
supervising in-house and virtual staff, and maintaining rare inventory.
Mrs. Arie R. Mitchell, Vice President, brings to GATI, Inc. over eight years of
experience in multiple fields, including being in the 1st class of the GIA Institute in
Madagascar. She has worked in the areas of Diamonds, a family owned Rough
and Polished Gemstone mine, Custom Jewellery, Agriculture, the Restaurant and
Hospitality industry, and Real Estate. Her management, insight, and experience
are a valuable asset to GATI, Inc., and will be for a lifetime. Mrs. Mitchell will
manage employees, handle bookkeeping, supervise marketing and develop
business leads 24/7.
Mr. Aravind Kumar, our Chief Operating Officer (COO), was chosen not only for his
IT skills, as systems administrator, but for his managerial and leadership skills
under pressure also. He holds an MS in Computer Science, and a BS in
Technology. Originally from India, his skills and networking capability will thrust
GATI, Inc. faster into the Asian Luxury and Executive markets, than many of our
competitors. Mr. Kumar will ensure GATI, Inc.’s current technologic readiness in
all areas, and work in the marketing, advertising and branding departments. He
reports directly to the CEO.
8. RISKS
1. Funding is key to our operations, since we are into the luxury & executive
industry we need to build a brand for ourselves which requires extensive
budget for marketing campaign. More over funds are needed to acquire
expensive luxury goods and items.
3. Developing traffic for website with focus on limited audience is difficult and
requires more resources than normal; moreover the Internet behaviour of our
target market is not well established, but improving rapidly.
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GATI, Inc
9. FINANCIAL DATA
The Company has based its Performa financial statements on the following
assumptions.
• GATI, INC. will have an annual revenue growth rate of 50% per year.
• The Owner will acquire $5,000,000 of debt funds to develop the business
in the first year.
• The loan will have a 10 year term with a 9% interest rate.
• Interest rate assumptions as per table below.
Operating Expenses
2010 2011 2012 2013 2014
Lease payments $50,000 $50,000 $50,000 $75,000 $75,000
Administrative $20,000 $22,000 $24,200 $26,620 $29,282
Utilities $20,000 $22,000 $24,200 $26,620 $29,282
Vehicle cost $55,000 $60,500 $66,550 $73,205 $80,526
Miscellaneous $10,000 $11,000 $12,100 $13,310 $14,641
$1,058,7 $1,450,7 $1,925,2
Staffing payroll $655,000 $874,500 50 90 92
$1,125,0 $1,687,5 $2,531,2
Marketing Expenses $500,000 $750,000 00 00 50
Professional Fee & Licensure $20,000 $22,000 $24,200 $26,620 $29,282
$1,330,0 $1,812,0 $2,385,0 $3,379,6 $4,714,5
00 00 00 65 54
Confidential Page 21
GATI, Inc
Revenues
2010 2011 2012 2013 2014
$3,000,0 $4,500,0 $6,750,0 $10,125, $15,187,5
Concierge earned for partners 00 00 00 000 00
Concierge Service $450,00 $675,00 $1,012,5 $1,518,7 $2,278,12
commissions @15% 0 0 00 50 5
$3,600,0 $5,400,0 $8,100,0 $12,150, $18,225,0
Sales of luxury goods 00 00 00 000 00
$100,00 $200,00 $400,00 $1,600,00
Partner Advertisements 0 0 0 $800,000 0
$4,150,0 $6,275,0 $9,512,5 $14,468, $22,103,1
Net Revenues 00 00 00 750 25
Confidential Page 22