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ROLES AND RESPONSIBILITIES - MARKETING REPRESENTATIVE

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/


MEASUREMENT SUPPORT
Generate Meet or exceed Weekly/Monthly/ Achieve sales Increase sales Revenue by SMR SMSP Self-Study
Revenue assigned sales Annual territory goals territory Program
quotas revenue Source of Sales
Report Sales Handbook
and Review
Commission Questions
Report
ManagER®
e-Learning Lessons

Sales and Objective-to- On-going Build customer Educate the Sales and Weekly SMSP Self-Study
Marketing objective daily relationships customer of the Activity Report Program
Activity marketing contacts and rapport reasons
SERVPRO is Daily Contact Sales Handbook
the best Summary Report and Review
cleaning and Questions
restoration Weekly Contact
company Summary Report ManagER®
e-Learning Lessons

CE Manual

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ROLES AND RESPONSIBILITIES - MARKETING REPRESENTATIVE

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/


MEASUREMENT SUPPORT
Set up Closing Weekly Provide Owner/ Closing SMSP Self-Study
Appointments Owners/Marke Marketing Appointment Program
ting Managers Manager helps Contact Record
with one-on- contact to send Sales Handbook
one meetings referrals Sales and Weekly and Review
with the Activity Report Questions
contact
ManagER®
e-Learning Lessons

CE Manual

Participate in On-going Market Increase Sales and Weekly Sales Handbook


professional mitigation referrals by Activity Report
associations, benefits establishing Newslines
provide Lunch-and- through professional
Learns, and educational credibility Your Local Training
promote Continuing programs
Education Courses. Press Releases

Sub region
Advertising Events

Lunch-and Learn
PPT’s

CE Manual

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ROLES AND RESPONSIBILITIES - MARKETING REPRESENTATIVE

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/


MEASUREMENT SUPPORT
Maintain assigned Daily Ensure Maximize Contact list report ManagER®
contact lists accuracy of Center of e-Learning Lessons
(additions/deletions contact list Influence Addition/Deletion
) marketing Report with ManagER® online
opportunities security levels videos

ManagER® WBT

Customer Assist Center of On-going Create Satisfy Center Certificates of Production Training
Service Influence with issue customer of Influence Satisfaction System Manual
resolution satisfaction concerns
TrainER
e-Learning Lessons

Professional Develop sales skills On-going Improve Increased sales Revenue by SMR SMSP Self-Study
Development professional revenue and Program
sales ability closing Business Resume
appointments Sales Handbook
HR Development and Review
Report Questions

ManagER®
e-Learning Lessons

Your Local Sales


Training

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ROLES AND RESPONSIBILITIES - MARKETING REPRESENTATIVE

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/


MEASUREMENT SUPPORT
Understand On-going Development Ability to Training Estimating Manual
production and of product effectively Checklists
estimating knowledge and educate Production Manual
credibility with Centers of Certifications
Centers of Influence of Office Manual
Influence SERVPRO
benefits TrainER
e-Learning Lessons

Your Local Training

CE Manual
Understand On-going To understand Anticipate Business Resume SMSP Self-Study
SERVPRO the competitive customer Program
Enterprise advantages of needs and
resources and using market Sales Handbook
industry knowledge SERVPRO changes and Review
Questions

ManagER®
e-Learning Lessons

Production Manuals

Your Local Sales


Training

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