Issue in Managing EEGovernanace Projects

Lessons from Projects in

India
Devendra Pandey
Gyanendra Mishra
Himanshu S. Nayak
Jibanand Samal
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E-Governance : A brief Back Ground

E-Governance is the use of Information and

Communication Technology ( ICT) to improve delivery

of services to the citizen and improve governance.

Provide information and services to citizens, business

partners and those working in the public domain via use

Information Technology.

Promises revolution in governance.
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Important Facets of EE- Governance

E-administration:

The use of ICTs to modernize the state

The creation of data repositories for MIS,computerisation
of records.
E-services:

The emphasis here is to bring the state closer to the
citizens.

Example include online services.

E-administration and e-services together constitute what
is generally termed e-government.
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Important Facets of EE- Governance

E-Governance:

The use of IT to improve the ability of government to

address the needs of society.

It includes the publishing of policy and programme

related information to transact with citizens.

It extends beyond provision of on-line services and

covers the use of IT for strategic planning and reaching

development goals of the government.

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Important Facets of EE- Governance

E-democracy:

The use of IT to facilitate the ability of all sections of

society to participate in the governance of the state.

The remit is much broader here with a stated emphasis on

transparency, accountability and participation.

Online disclosure policies, online grievance redress

forums and e-referendums.

Conceptually, more potent.

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Origin of of E- Governance in India

E-Governanace originated during the 70s with a focus

on in house Government application such as

Defence

Economic Monitoring

Planning

Deployment of ICT

Data Management in Election, Census, Tax

Administration etc.

The plan was to connect all district HQs with the NIC
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National EE- Governance action plan

National e-Governance Plan (NeGP) was approved in

2006

27 Mission Mode Projects were undertaken

Major Thrust areas include

e-district and agricultural services

municipality, policy, land records, and employment

exchange

treasuries and commercial tax services

Unique ID, e-Office, and e-Biz
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E- Governance Action Plan

National E- Governance Action Plan
STATEWIDE ROLLOUT

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Land Records
Registration
Treasuries
Transport
Police
Municipalities
Gram Panchayats
Commercial / Sales Tax
Agriculture
Courts etc.

NATIONWIDE ROLLOUT

DGFT
Customs
Central Excise
Postal Department
Passports
DCA
Direct Taxes

EDI
Integrated citizen services
Payment Gateway
e-Biz
e-Procurement

Some of the E
E-- Governance Projects
in India

State/Union Territory

Initiatives covering departmental automation, user charge collection,

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delivery of policy/programme information and delivery of

entitlements
Andhra Pradesh
e-Seva, CARD, VOICE, e-Cops, AP online-One-stop-shop on the
Internet, Saukaryam, Online Transaction processing
Delhi
Automatic Vehicle Tracking System, Computerization of website of
RCS office, Electronic Clearance System, Management Information
System for Education etc

Some of the E
E-- Governance Projects
in India

Bihar

Sales Tax Administration Management Information

Chattisgarh

Chhattisgarh Infotech Promotion Society, Treasury

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office, e-linking project

Goa

Dharani Project

Gujarat

Mahiti Shakti, request for Government documents online,
Form book online, G R book online, census online,
tender notice.

Some of the E
E-- Governance Projects
in India

Haryana

Nai Disha

Himachal Pradesh

Lok Mitra

Karnataka

Bhoomi, Khajane, Kaveri

Kerala

e-Srinkhala, RDNet, Fast, Reliable, Instant, Efficient

Network for the Disbursement of Services (FRIENDS)

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Some of the E
E-- Governance Projects
in India

Madhya Pradesh

Gyandoot, Gram Sampark, Smart Card in Transport

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Department, Computerization MP State Agricultural

Marketing Board (Mandi Board) etc

Maharashtra

SETU, Online Complaint Management System-Mumbai

Rajasthan

Jan Mitra, RajSWIFT, Lokmitra, RajNIDHI

Tamil Nadu

Rasi MaiyamsKanchipuram; Application forms related
to public utility, tender notices and display

Some of the E
E-- Governance Projects
in India

North-Eastern States

Arunachal Pradesh,

Community Information Center. Forms available on

Manipur, Meghalaya,

the Meghalaya website under schemes related to

Mizoram & Nagaland

social welfare, food civil supplies and consumer affairs,

housing transport etc.

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Issues of EE-Governance In India

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Critical Analysis
Critical Analysis

High Risk High Returns projects !

Limited Human Resources in e-Governance

Project Management -Difficulties abound
 Delayed, limited

functionality, budget over-runs

Financial Sustainabilty - Rarely achieved ?

Grassroots consultation
 Top down

approach rarely works !

IT Policy & Law

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Critical Analysis

Standardization / Policy Framework
 Standalone efforts, Islands !

Sector level Solutions !

Local language / Locally relevant content
 English content, illiteracy, target audience

Reinventing the Wheel !

 Duplicate efforts - wasted cost, time and funds

Wiring India last mile solutions
 Need for low cost connectivity ?
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Need for a Holistic Approach

Need for a Holistic Approach

Elected Representatives

the Big Picture .

Support at the Highest levels .

Inclusive Approach - Social ,

Gender, Language etc
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Citizen
Representative forums
Business

Administration

Public utilities

Edu.+ Health + Welfare

Academics & NGOs.

Treasury , Finance + Rev.s

Partnerships Private sector,

Judiciary

Government

Customer

Legal Framework for ee-

Service delivery arms

Need for Policies, Standards &

Need to Develop HR Capability

Need

for a CIOs in every

Department Head

Government department
Need for more aware

CIO

Bureaucracy & Political

Leadership
Continued Training
Change Management
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Officers and Staff

Need to Develop Organizations

Need to develop

National

appropriate organizational
structures in states and

State

centre
Building Ownership and
Buy--in at all levels
Buy
Need to accept Change

District
Block

and Flexibility to address

changing requirements
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Village

Need to Develop Support Framework

Policies,

Standards &

Technical Framework for

e- Government
Coordinated approach
Communication
Infrastructure, Data
Centres,, Security
Centres
Systems, R&D support
etc.
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Focus on Project Management

Project Management
Project Management - Challenges
OBJECTIVES

PHY. PROGRESS

FIN. MGT

LEGAL

SAFEGUARDS

DISBURSEMENT

STAFFING
M&E

CNTRY RISK
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PROCUREMENT
RISK MGT

FUNDS FLOW

Need for a Big Push

Transformation

Performance

Improved Effectiveness (70% of benefits)

Improved Efficiency (30% of benefits)

Baseline Performance

Stage I

TIMELINE
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Development

Go Live

Stage II

Stage III

Second Wave

E-District MMP

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Implementation of EE-District MMP

Mission :

Make all Government Services accessible through

common service delivery outlet

Ensure efficiency, transparency and reliability at

affordable cost
Objective:

Introduce E-Governance with focus on service delivery

Access Web enabled information any time any where

To support the basic administrative unit to enable content
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development and delivery

Implementation of EE-District MMP

(Three Pillars)
Three Pillars:

State wide area network(SWAN)

State Data Center(SDC)

Common Service Centers(CSC)

SWAN shall provide basic infrastructure

SDC shall secure and provide fail safe data storage

CSC acts as a primary front end service delivery point

E District envisages to leverage the three pillars to

deliver services at the doorstep

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Implementation of EE-District MMP

(Project Scope)
Scope:

Focus on E-Enabling

Delivery of citizen centric services

Time line :
The scheme is proposed to be implemented in two phases

Phase-I : Pilot Project in the states 18 months

Phase II : Actual roll out across the states 24 months

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Implementation of EE-District MMP

(List of Services)

Issue of certificates : Domicile, Cast, Marriage

Pension: Social Welfare. Old age, handicap

Revenue court : Government use

Public Distribution System(PDS)

RTI service

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Implementation of EE-District MMP

Selection of Pilot district

Identification of State Agency

Preparation of Project Report

Approval by DIT, GOI

Selection of ISA (Support Agency)

Service level BPR

Actual Project Implementation

Outcome Assessment
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Implementation of EE-District MMP

PROJECT IMPLEMENTATION STRUCTURE

The e- District scheme has 4 tier structure:

Department of Information Technology (GOI)

State Govt.

State Project Committee

State designated Agency

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Implementation of EE-District MMP

Key Challenges in e-District deveolpment and

implementation:

Adhering to time line as proposed

Staffing of State nodal Officer

Defining Service level

Business Process Re-Engineering

Synchronization of Roll-out with Support Infrastructure

Conflict Resolution at Different interfaces
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Launch of first EE-District project

UP is one of the states to roll out pilot projects in six

districts SitaPur, Rai Bareilly, Ghaziabad, Gorakhpur,

Gautam Budh Nagar and Sultanpur

First E-district center inaugurated at Sitapur

District Administration along with NIC and other stake

holders put all the efforts to roll out the pilot project on
schedule

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Status of EE-Governance MMP

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Status EE- Governance projects

Out of the 27 Mission Mode Projects, under the National

e-Governance Plan (NeGP), 14 MMPs have already

started delivery of services

13 MMPs are expected to begin services from 2014

government is taking the e-governance mandate rather

seriously, considering that the NeGP was approved only

4 years back in 2006

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Status of Some of the important EEGovernance projects

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Challenges for implementation of EEGovernance projects

E-Readiness : Low Tele density

Low Literacy Rate

Low Per capita Income

Limited Financial Resources

Developing the Environment for E-Governance

Implementation of E-Governance

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Thank You
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