Dissertation report

On
LABOUR WELFARE MANAGEMENT
At Piaggio vehicles Pvt. Ltd.
Submitted in Partial Fulfillment of Requirement of Degree of Master of Business Administration
(M.B.A) Kurukshetra University Kurukshetra

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Table of Contents
Sr. No
Chapter-1

Particulars
Introduction: Company Profile
Labour Welfare

Chapter-2

Research methodology: Objective of study

Research Design
Data collection

Sampling Size

Limitation
Chapter-3 Data Analysis and Interpretation.
Chapter-4

Findings, Suggestions and

conclusion.

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Page No

Chapter-5

Bibliography
Annexure

CHAPTER - 1
INTRODUCTION

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Introduction:Labour welfare is an important facet of industrial relation. After labours have been hired, trained,
and remunerated, they need to be retained and maintained to serve the organization better.
Welfare facilities are designed to take care of the well-being of the labours; they do not generally
result in monetary benefits to the labours. Nor are these facilities provided by employer alone.
Government and non-government agencies and trade unions too, contribute towards labour
welfare.
The need and important of labor welfare is being increasingly appreciated throughout the
civilized world. The worker both in industry and agriculture cannot cope up with the pace of
modern life with minimum sustainable amenities. He needs an added stimulus to keep body and
soul together. Employers have realized the importance of their role in providing these extra
amenities.
Each employer depending upon on his priorities gives varying degrees of importance
to labor welfare. It is because the government is not sure that all employers are progressive
minded and will provide basic welfare measures that it introduces statutory legislation from time
to time bring about some measures of uniformity in the basic amenities available to Industrial
workers.

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Objective of Labour welfare:1. To enrich better quality of wok life.

2. To improve the efficiency of work
3. To enhance the productivity.
4. To raise the physical standards of the workforce.
5. To enhance the purchasing and serving capacity of the labours.
6. To reduce absenteeism.
Labour welfare is having a wider scope and may have indifferent countries depending upon the
socio-economic conditions, political outlook and social philosophy.
Need for study :Management is the art of getting the work done by the people, therefore it is necessary to seek
the co-operation of the labour for a in order to increase the production and to higher profits. The
co-operation of labours is possible only when they are satisfied with the workers on the job.
Good welfare and welfare facilities measures enables the labours and his family to a good
welfare facilities like housing medical and children education, recreation etc., helps to improve
the conditions of the labours. Labours welfare measures leads to high morals and high
productivity and help to raise the standards of the industry in the county. I have selected this
topic because it very challengeable topic to go through various labours felling on depth about
difficulties of labours and various activities in the Welfare department

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Company Profile
Piaggio Vehicles Pvt. LTD in India:-

History of PVPL:Piaggio vehicles Pvt. Ltd. is a 100% subsidiary of Piaggio & C.spa,Italy formed a joint venture
in 1998 (formerly known as "Piaggio Greaves Vehicles Ltd") the company was incorporated to
Manufacture and market world-class diesel 3 - wheelers in India. The company launched its ape'
range of multy-utility, diesel 3- wheeler in India on 31 st July 1999.
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Piaggio & c.spa Italy is a Global Transportation Company in the field of light transport vehicles
covering very diverse product range namely 2-wheelers, 3- wheelers and 4-wheelers for cargo as
well as passenger mobility, with sales turn over exceeding 1.30 billion Euro.
"Vespa" brand has been synonymous with scooters in India for the past 50 years. for the last
many years the best known brands in scooters have had the origin from Piaggio technology, with
a deeply imagined philosophy of 'attention and care' for customers.
ape' range of diesel 3-wheelers,introduced in India is a popular and proven range, world over.
These vehicles are already the preferred mode of transportation in many countries worldwide.
The ape' range comprises pick-ups, delivery vans and a passenger version. Besides these, it is
also available as a Drive Away Chassis for various customized applications. Additionally, various
'Special Purpose Vehicles' optimally design for specific needs and applications are fabricated by
the company's authorized fabricators across the country.
To sell and support this world-class product PVPL has 7 Regional offices located at Hyderabad,
Chennai, Pune, Delhi, Chandigarh, Calcutta and Mumbai, which support a wide network of 1460
dealerships across the country. These strong and growing dealerships network of ape' has been
handpicked to ensure exceptional standards of customer service and care. The international
standards of customer care, which distinguish Piaggio's dealer in India, through introduction of
the state-of-art system and work practices. Partnerships with supply chain will provide a
sustainable competitive advantage to the Piaggio's business operation.

Vision:To be the no. 1 and the most profitable global player with world-class quality and technology
leadership in the Light Transportation Vehicle category offering transport solutions for specific
customer needs. To be perceived as a unique, high-impact, fast response, innovative and growth
oriented company, which is known around the world for its unmatched level of excellence.

Mission:-

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To become a market leader in the Light Transportation Vehicle segment and achieve the status of
the world-class company, which manufactures and markets a wide range of high quality products
to the satisfaction of customers in the domestic and overseas market by ensuring: Low cost of manufacture
Highly profitable growth
Sustainable domestic and global competitiveness
Maximized stake holders satisfaction & pride
Business ethics
Through a continuous improvement of process focused on:
Total quality
Resource productivity

Products of Piaggio in India:-

APE CARGO D600 P/U W/FLDG.GATES (48B 2B0)"

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PIAGGIO APE TRUK 4-WHEELER PICK UP

"APE 501 GL 400 AG CNG DEL VAN VANAZ

(55C 1B0)"

APE 501 GL 400 AG CNG PASS. VANAZ (55F 1B0)"

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"APE CARGO D600 DELUXE P/U W/FOLDING

GATES (48B 4BO)"

About the Plant:-

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Product Reliability and Quality:Quality and reliability are fundamental concepts when it comes to scooters, motorcycles and
commercial Vehicles, as they are the drivers behind customer satisfaction and safety.
Quality is the set of properties and characteristics of a product or service that give it the capacity
to satisfy the express and implicit needs of the customer/user6. For manufactured products, these
needs generally include conformity to specifications, reliability, ease of use and maintenance.
Reliability is the ability of an item to perform a required function in established conditions and
for an Established period of time. Reliability has become a fundamental concept when it comes
to scooters, Motorcycles and commercial vehicles, as it is a driver of customer satisfaction and
safety. Pursuing continual improvement in the quality of production systems (of the Group and
suppliers), auditing Outgoing quality and adopting an effective product and component
traceability system are essential for Guaranteeing the reliability of Piaggio vehicles. The
Company also has a dedicated function, which tests the reliability of all new products, from
design to marketing. Tests are not limited to laboratory testing, but also to road testing, designed
based on the actual use of vehicles by Diageo customer.

Achievements:2010

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One millionth ape vehicles rolls out from the Baramati plant. Launch of ape mini-half tonner 4w
cargo vehicles.
2009
Emerged as winner of the the Commercial vehicles Manufacturer of the Year by NDTV profit
& car bike India for our performance in year 2008 amongst all commercial vehicle manufacturer
in India.
2008
Became leader in 3w domestic market with 42% market share.
2007
Launched piaggio Indias first 4w in sub 1 ton category under brand name- apetruk
2006
Piaggio India sells highest ever 65000 cargo vehicles(0.5 ton category) during the year.
2005
Piaggio India enhanced its manufacturing capabilitie with commission of the state-of-the-art
CED paint stop.

Awards:March 2, 2009
CV Award 2009 Piaggio is Commercial vehicles manufacturer of the year

Pune March 2, 2009 Piaggio vehicles pvt. Ltd. Indias leading manufacturer of Light
transportation vehicles, was conferred the Commercial vehicles.
Manufacturer of the year award at the prestigious NDTV Profit Car and Bike Awards 2009
announced recently. The award comes as recognition of Piaggios pioneering contribution to the
development of economical and efficient light transportation solutions in India. About Piaggios
vehicles Pvt. Ltd. Piaggio has already established its numero uno position in Indias three
wheeler market in cargo as well as passenger segments. Right from the time of its launch in 1999
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Piaggio has consistently delivered exceptional standards and commitment to its customers across
India. The service orientation of the company has resulted in Piaggio garnering a customer base
of over 700000 satisfied customers across India.

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CHAPTER- 2
LITERATURE RVIEW

Meaning And Definitions of Labour Welfare:Labour Welfare has been defined in varies ways. Though unfortunately no single definition has
been found universal acceptance .The oxford dictionary defined labour welfare as Efforts to
make life worth living for workers.
Prof. Richardson defined labour welfare as arrangement of working conditions , organization of
social and sport clubs and establishment of funds which contributes to the workers health and
safety components and efficiency , economic ,security ,education and recreation.
Prof. S .D . Pinker has been defined as Labor Welfare is also understood mean such services
facilities and amenities which may be established in industries to enable person employed there
in to perform their work in healthy and congenial surrounding and to promote them with
amenities to conduct good health and good moral.

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A significant definition describes labour Welfare works as the voluntary efforts of the employer
to improve living and working condition of these labours. The underlying assumptions of course,
being that the first essential to the welfare of the labours, on steady work a fair wage ,responsible
house of labour.
Labor welfare has been defined in several ways and therefore understood various ways in various
countries.
The term welfare is one with lead itself to various interpretations and it has not always the same
significant in different countries. Author defined give to the welfare work that it is anything for
the comfort and improvement, intellectual or social of the labours over the wages paid, which is
neither necessary of the industry nor required by law.
Then welfare work can be defined on work for improving the health safety generator well being
and the industrial efficiency of the workers beyond the minimum standards laid down by the
factory act and the another legislations. The whole fields of welfare is one which must can be
done to combat the sense of frustration of the industrial workers to relieve of personal and family
worries to improve his health to make him offered means of self expression to after him. Same
spears in which can be excel all other help him winder connection of life.
Today in competitive market , everyone aims to profit human beings are the most important
factors of production in order to facilitated the satisfaction of human being these welfare
measures are very important.

Importance of Welfare Work in India:Labour welfare work got importance because of the following reasons.
1) The welfare activities influence the sentiments of the workers when worker feels that the
employers and the state are interested in their happiness ,his tendency to grouse and grumble
will steadily disappear. The development of such feeling paves the way for industrial peace.
2) The provision of various welfare measures makes the worker realize that they also some
stake in the undertaking in which they are engaged and so think thrice before taking any
reckless action which might prejudice the interest of undertaking
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3) The welfare measures like cheap food in canteens, free medical and educational facilities etc.
Indirectly increase industrial dispute the real income of the workers. Hence they try to avoid
industrial dispute , as far as possible and do not go on strikes on flimsy grounds
.
4) Welfare activities will go a long way to better the mental and moral health of workers by
reducing the incidence of vices of industrialization.
5) Welfare activities will reduce labour turnover and absenteeism and create permanent settled
labour force by making service attractive to the labour.
6) Welfare measures will improve the physique , intelligence morality and standard of living of
the workers which in turn will improve their efficiency and productive

Principles of Labour Welfare:Certain fundamental considerations are involved in the concept of labour welfare. The following
are the more important among them.

1. Social responsibility of industry:This principle is based on the social conception of industry and its role in the society that is, the
understanding that social responsibility of the state is manifested through industry. It is assumed
that labour welfare is an expression of industrys duty towards its labours. Social responsibility
means that the obligation of the industry to pursue those policies, to take such decisions, and to
follow those lines of action which are desirable in terms of the objectives and values currently
obtaining in the society. The values of the Indian community are enshrined in the constitution of
the country. Labour welfare is not embroidery on capitalism nor the external dressing of an
exploitative management; rather, it is an expression of the assumption by industry of its
responsibility for its labours (Maurice Bruce, 1961). Industry is expected to win the co-operation
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of the workers, provide them security of employment, fair wage, and equal opportunity for
personal growth and advancement, and make welfare facilities available to them.
2. Democratic values:The principle of democratic values of labour welfare concedes that workers may have certain
unmet needs for no fault of their own, that industry has an obligation to render them help in
gratifying those needs and that workers have a right of determining the manner in which these
needs can be met and of participating in the administration of the mechanism of need
gratification. The underlying assumption to this approach is that the worker is a mature and
rational individual who is capable of taking decisions for him/her.
3. Adequacy of wages:The third principle of labour welfare is adequacy of wages; it implies that labour welfare
measures are not a substitute for wages. It will be wrong to argue that since workers are given a
variety of labour welfare services, they need be paid only low wages. Right to adequate wage is
beyond dispute.
4. Efficiency:The fourth principle of labour welfare lays stress on the dictum that to cultivate welfare is to
cultivate efficiency. Even those who deny any social responsibility for industry do accept that an
enterprise must introduce all such labour welfare measures which promote efficiency (Marshall,
1950). It has been often mentioned that workers education and training, housing, and diet are the
three most important aspects of labour welfare, which always accentuate labour efficiency. Repersonalization. Since industrial organization is rigid and impersonal, the goal of welfare in
industry is the enrichment and growth of human personality. The labour welfare movement seeks
to bring cheer, comfort, and warmth in the human relationship by treating man as an individual,
with quiet distinct needs and aspirations. Social and cultural programmers, recreation and other
measures designed after taking into consideration the workers interests go a long way in
counteracting the effects of monotony, boredom, and cheerlessness.

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5. Co-responsibility:The fifth principle of labour welfare recognizes that the responsibility for labour welfare lies on
both employers and workers and not on employers alone (Mouthy, 1958). Labour welfare
measures are likely to be of little success unless mutuality of interest and responsibilities are
accepted and understood by both the parties, in particular the quality of responsibility at the
attitudinal and organizational level. Totality of welfare The final principle of labour welfare is
that the concept of labour welfare must permeate throughout the hierarchy of an organization,
and accepted by all levels of functionaries in the enterprise.

Scope of Labour Welfare Work:It is somewhat difficult to accurately lay down the scope of labour welfare work, especially
because of the fact that labour class is composed of dynamic individuals with complex needs. In
a world of changing values, where ideologies are rapidly undergoing transformation, rigid
statements about the field of labour welfare need to be revised. Labour welfare work is
increasing with the growing knowledge and experience of techniques. An able welfare officer
would, therefore, include in his welfare programmed the activities that would be conducive to the
well-being of the worker and his family. The test of the welfare activity is that it removes,
directly or indirectly, any hindrance, physical or mental of the worker and restores to him the
peace and joy of living the welfare work embraces the worker and his family The following list,
which is by no means exhaustive, gives the items under which welfare work should be conducted
inside and outside the work place.

I.

Conditions of work environment:-

The workshop sanitation and cleanliness, humidity, ventilation, lighting, elimination of dust,
smoke, fumes and gases, convenience and comfort during work, operative postures, sitting
arrangements etc; distribution of work hours and provision for rest times, breaks and workmens
safety measures.
II.

Workers health services:-

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These should include factory health centre; medical examination of workers, factory dispensary
and clinic for general treatment; infant welfare; womens general education; workers recreation
facilities; education, etc;
III.

Labor welfare programmed:-

These should cover factory council consisting of representatives of labor and employers; social
welfare departments; interview and vocational testing; employment, follow-up, research bureau;
workmens arbitration council.
IV.

Labors Economic welfare programmed:-

These should include co-operatives or fair price shops for consumer necessities; co-operative
credit society, thrift schemes and savings bank; health insurance; employment bureau; etc.

Classification of Labour Activities:The labour Welfare activities may be classified as under:

1) Statutory:Every welfare promotes the welfare the labour by securing and protecting a social order in which
justice, social, economical, political, confirms with all the institutions of the natural life. For this
some legislation are passed and it is essential for all the employers to follow the provisions of the
Acts and Rules. These legislative measures generally regulate working conditions, minimum
wages, safety and sanitation. Such statutory provisions are gradually increasing with the
industrial development in the countries.
2) Voluntary:Under voluntary welfare, all those activities are including which are undertaken by the labours
for their workers at their own. These activities are not statutory but the labours undertake these
activities because they increase the efficiency of the workers and maintain the industrial peace.
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Mutual welfare activities are those activities which are initiated by the workers for their
betterment .Welfare activities undertaken by the trade unions are included under this head.
Labour welfare activities may be further classified under two heads:
1)

Intra Mural Activities :-

Intra mural activities are those amenities and services which have been provided by the
employers inside the factories e.g. sanitary conditions ,medical facilities ,shelter ,canteens
etc. These activities are the part of working conditions.
2)

Extra Mural Activities :-

Extra mural activities are those amenities and services which are available in the workers
outside the factory e.g. housing, medical facilities, education, recreation etc.

Labour Welfare:The company is striving to labour welfare and it provides the following to its labours.

Two pairs of uniform, one pair of safety shoes and safety caps are providing to all the
labours.

Dinner for the labours with their facilities and a cultural programmed on every 31st
December.

Dinner for the labours with their families and a cultural programmed on every 1st January.

Celebrates Independence Day and republic day.

Provided the Art of Living classes to the labours .

All the statutory obligations of the labours like P.F., L.I.C etc. Within the work schedule.

Provides different loans to the labours to meet their financial requirements.

Laws :The factories Act 1948: the mines Act 1952: the plantation labour Act 1951: the central labours
(regulation & abolition) Act 1970: these Act provides for facilities such as canteen shelters rest
rooms , lunch rooms , washing facilities etc.
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They also regulate the age of employment, hours of work and more provisions for the
appointment of labours welfare officers sickness, Maternity and medical benefits are provided
under the labour state Insurance Act 1948.
According to the Factories ACT 1948:The welfare facilities provided under this act are as follows:
1. Adequately suitable and clean washing facilities for male workers.
2. Facilities for storing and drying clothes.
3. Setting facilities for occasional rest for workers who work in a standing

position.

4. First aid boxes one for every workers.

5. Shelters rest rooms and lunch rooms if there are more than 150 workers.
6. Welfare officer wherever more than 500 workers are labours.
The committee on labour welfare (1969) has defined labour welfare as such services facilities
and amenities as adequate canteen rest recreation facilities and sanitary and medical facilities
arrangements for travel to and from work for the accommodation of workers employed at a
distance from there homes and such other services amenities and facilities including social
security measures as contribute to improve the conditions under which workers are labour.
According to the labour investigation committee (1946) labour welfare means anything done for
intellectual, physical more and economic betterment of the workers, whether by labour by
government or by other agencies over and above what is laid down by low or normally expected
on the part of its contracted benefit for which workers may have bargaining

Merits And Demerits of Welfare Measures:Labour welfare is justified for several reasons. It is desirable to recollect the services of a typical
worker in this context.
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His/her labour helps dig and haul coal from the depths of the earth to fetch and refine oil , to
build dams and reservoirs, to lay pipes, canals, railway lines and roads. His/her labour creates
and transmits power, and through various phases of manufacturing, patterns raw material into
finished products of necessity as well as luxury.
Welfare may help minimize social evils, such as alcoholism, gambling, drug addiction and the
like. A worker is likely to fall a victim to any of these if he /she is dissatisfied or frustrated.
Welfare facilities tend to make the worker happy , cheerful and confident looking.

Labour Welfare Facilities Provided

By
Piaggio Vehicles on the Dealers Basis
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Since the beginning of this company it has set its footing during the course of growth since its
inception it is ever expanding gradually and along with its strength of the labour forces also
increase. To keep the moral and efficiency or high labour, the company is doing its best on area
provided on effort are being made to run them efficiently in the best interest of the workers.
There are more than 470 Dealer has been there around the country.
Dealers in the northern region:Haryana: Ambala
Yamunagar
Bhiwani
Faridabad
Gurgaon
Karnal
Chandigarh
STAT UTORY WELFARE FACILITIES:1) Drinking water:In the preservation of health and comfort among the labours abundant supply of pure water for
drinking purpose must be given at important place. Water coolers are installed in varies
department of the industry.
2) Washing Facilities :In every service station adequate and suitable facilities separately and adequately screened for
workers for washing shall be provided and maintained for the use of the workers therein.

3) Facilities for storing and drying clothing :-

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Therein of suitable places for keeping clothing not worn during working hours . The Piaggio
vehicles Limited provide this facility to all the workers
4) Facilities for sitting :Arrangements for sitting shall be provided and maintained for all workers obliged to work in
standing position so that they may take advantage of any opportunities for rest which may occur
in course of their work. The Piaggio vehicles provides the facility for sitting to all the workers.
And with the help of this the workers can take the rest.
5) First-aid Box :First should be provided and maintained so as to readily accessible during all working hours
first-aid boxes.
6) Shelters ,Rest rooms and lunch rooms :Rest room plays an important role during working hours. Good lighting and ventilation is
necessary in the rest room. Rest room should clean. The company provided big rest room for the
workers where they can take rest during rest time.
7) Medical Facilities :Piaggio limited provided medical facilities to worker. There is medical checkup of workers.
Doctors are visited to the company two time in week and gives medicines to labour.
OTHER FACILITIES PROVIDED BY PIAGGIO VEHICLES LTD.
1) Drinking water:In a factory there shall be adequate drinking water provided by company. Water coolers are
installed in various departments in industry. The company provided filtered water to all the
workers.

2) Overtime:

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Subject to the provision of the law for time being in force. All workmen in the company Liable
to work overtime whenever required by the management. Rates of wages/pay for overtime shall
be governed by the provision of factories act 1948. All the labours in the soma textile shall be
liable to work overtime
3) Training and safety program:The Soma Textile & Industries Ltd. gives training programmed to all trainee workers for their
better productivity. The company takes care of the safety of the workers. The company should
give mask, apron, and scarf to each and every worker for their safety.
4) Bonus facility:Soma Textile & Industries Ltd. provided bonus facility to all workers in the company. This
Bonus should be given in Diwali called Diwali Bonus. The Bonus should be given in Diwali
called Diwali Bonus should be 8.33%.

Major Benefits in India

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Payment for Time Not Worked:There are provisions for payments to labour not worked these include the payments for the days:
1. Weekly off-day
2. Gazette holiday: 14 days at present which include Independence day, Republic Day, and
various festivals like Diwali, Dashera, Christmas day, etc.
3. Casual leave, sick leave, privilege leave and maternity leave, etc.
Welfare And Recreation Facilities:Welfare and recreation benefits include : legal aid , labour counseling, welfare organization,
holiday homes, educational facilities,
Legal Aid:Organization also provide assistance or aid regarding legal matters to labours as and when
necessary through company lawyers or other lawyers.
Labour Counselling:Organization also provides counseling services to the labour regarding their personal problems
through professional counselors. Labour counseling reduces absenteeism, turnover, tardiness, etc
Welfare organizations and Welfare officers :Some large organization set up welfare organization with a view to provide all types of welfare
facilities at one centre and appointed welfare officer to provide welfare benefits continuously and
effectively to all labour fairly.
Holiday Homes :As measures of staff welfare and in pursuance of governments policy, a few large organizations
established holiday homes at a number of hill stations, health resorts and other centre with a low
charge of accommodation , so as to encourage labours use this facility for rest and recuperation
in pleasant environment.
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Educational facilities :Organization provide educational facilities include reimbursement of fees, setting up of colleges,
hostels, providing-in-aid to the other schools where a considerable number of students are from
the children of labours. Further the organization provides reading rooms and libraries for the
benefit of labours.
Miscellaneous :Organization provide other benefits like organizing games, sports with awards, setting up of
clubs, community service activities, Christmas gifts, Diwali and Pongal gifts, LTC and awards,
Productivity award etc.

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CHAPTER -3
RESEARCH METHODOLOGY

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RESEARCH METHODOLOGY
Meaning of Research:Research in common parlance refers to a search for knowledge. Once can also define research as
a scientific systematic search for pertinent information on a specific topic. In fact, research is an
art of scientific investigation. The Advanced Learners Dictionary of Current English lays down
the meaning of research as a careful investigation or inquiry especially through search for new
facts in any branch of knowledge. Some people consider research as a movement, a movement
from the known to the unknown. It is actually a voyage of discovery. We all possess the vital
instinct of inquisitiveness for when the unknown confronts us, we wonder and our
inquisitiveness makes us probe and attain full and fuller understanding of the unknown. This
inquisitiveness is the mother of all knowledge and the method, which man employs for obtaining
the knowledge of whatever the unknown, can be termed as research.

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OBJECTIVE OF THE STUDY

Some of the main objectives are as follows1. To study the labours perception towards the welfare facilities provided by the company.
2. To study the welfare facilities provided by the organization.
3. To study the welfare facilities recommended by the government.
4. To give some suggestions to the company about welfare facilities of company.
5. To boost up labour's moral.

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RESEARCH DESIGN
A research design is defined as the specific method and procedure for acquiring the
information needed. It is a plant or organizing framework for doing the study and
collecting the data. Designing a research paln requires decision all data sources,
research approaches, research, sampling plan and contact methods.
Descriptive Research:Descriptive research studies are those studies which are concerned with describing the
characteristic of a particular individual, or of a group. The aim is to obtain complete and accurate
information in the said studies; the procedure to be used must be carefully planned.

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DATA COLLECTION
To achieve the objective of the data for the present study was collected as under.
a) Primary Data :The primary data collection was done with the help of survey. A questionnaire regarding labour
welfare amenities was designed and administrated. All the information was collected with help of
face to face interview with workers.
b) Secondary Data :The secondary data collection was possible with the help of official records, the past project
report and the general information collected with the help of the Piaggio vehicles Ltd
This data can be collected using the following.
1) Books
2) Websites
3) Brochures

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Sample Size:The sample size of the project is about 30 workers of Ambala District Dealers.

Method of Sampling:Probability sampling method is used for the study, as it is also known as simple random
sampling under this sampling design, every item of the universe has an equal channel of
inclusion in the sample. Random sampling from a finite population refers to that method of
sample selection which gives each possible sample combination an equal probability of being
picked up and each item in the entire population to have an equal chance of being included in the
sample.

Analysis Pattern:Pie chart were used in analysis.

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LIMITATIONS

Due to time constraints and busy schedules of the labours it was difficult to interact with
the company.

Some people were not interested to give answer of the question.

The response may be influenced by personnel bias.

Difficult to getting the data because of the confidentiality.

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CHAPTER 4
DATA COLLECTION, ANALYSIS &
INTERPRETATION

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DATA ANALYSIS & INTERPRETATION

Q1:- Are you satisfied with the recreational Facilities provide by the Employer?

Responses
Highly Satisfied
Satisfied
Partly Satisfied
Not Satisfied
Total

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No. of Respondents
21
6
2
1
30

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Percentage of Responses
70%
20%
7%
3%
100%

Facilities

7% 3%

Highly Satisfied

20%

Satisfied
Partly Satisfied
70%

Not Satisfied

INTERPRETATION:From the data it has been concluded that 70% of worker are satisfied with the recreational
facility while 20% are satisfied, 7% are partly satisfied and 3% are not satisfied.

Q2:-How is the house keeping inside the company ?

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Responses
Best
Good

No. of Respondents
0
0

Percentage of Responses
0%
0%

Poor
Better
Average
Total

30
0
0
30

100%
0%
0
100%

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House keeping

Best
Good
Poor
Better
Average

100%

INTERPRETATION:
From the above data 100% of the worker says house keeping inside the company is poor.

Q3:- Are you taking safety precaution during working?

Responses
Yes
No
Total

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No. of Respondents
Old worker

New worker

21
o

0
9
30

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Percentage of Responses
70%
30%
100%

Precaution

30%
Yes
No
70%

INTERPRETATION:The above chart shows that 70% labours are taking safety precaution during working and 30%
labours are not taking safety precaution during working.

Q4:- How is the sitting facility for workers inside the service station in your free
hours?

Responses
Best
Good
Poor
Average
Total
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No. of Respondents
3
21
2
4
30
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Percentage of Responses
10%
70%
7%
13%
100%

Sitting Facility

13%

10%

Best
Good

7%

Poor
Average

70%

INTERPRETATION:From the above data 70% of worker says the sitting facility for worker is good, 13% say it is
average, 10% says its is best while 7% says it poor.

Q5:- Are you satisfied with the food provide to worker?

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Responses

No. of Respondents

Percentage of Responses

Satisfied
Neutral
Not Satisfied
Total

24
3
3
30

80%
10%
10%
100%

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Food Facility

10%
Satisfied

10%

Neutral
Not Satisfied

80%

INTERPRETATION:Around 80% or workers are satisfied with the food facility provided to company 10% of worker
are neutral and 10% are not satisfied with the facility.

Q6.How nutritious is the food provided to you ?

Responses
Highly Nutritive
Nutritive
Somewhat Nutritive
Least Nutritive
Total

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NO. of Respondents
3
12
6
3
24

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Percentage of Responses
15%
50%
20%
15%
100%

Nutritive

15%

15%

Highly Nutritive
Nutritive
Somewhat Nutritive

20%

Least Nutritive

50%

INTERPRETATION:From the above data the 50% of worker says the food provide to them is nutritive, 20% says it
somewhat nutritive, 15% of workers says it highly nutritive and 15% says it least nutritive.

Q7:- How often first Aid Box with prescribed content is available?

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Responses

No. of Respondents

Percentage of Responses

Every time
Mostly
Sometime Only
Total

27
2
1
30

80%
7%
3%
100%

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First Aid Box

8%

3%
Every time
Mostly
Sometime Only

89%

INTERPRETATION:From the above figure it shows that 80% of worker found the first Aid box every time while 7%
found it mostly and 3% found it sometime only.

Q8:- Within how much time the injured worker is given treatment?

Particulars
Immediately
Within 15 Minutes
Within1/2 hrs.
More than 1 hrs.
Total
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No. of Respondents

Percentage of

24
3
2
1
30

Respondents
80%
10%
7%
3%
100%

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Treatment

7%3%

Immediately

10%

Within 15 Minutes
Within1/2 hrs.
More than 1 hrs

80%

INTERPRETATION:
From the above data 80% of worker says that they got immediate treatment, 10% or worker says
within 15 minutes, 7% worker says within hour and 3% says it takes more than 1 hour.

Q9:- What is the satisfaction level of the labours with the participation in the
decision related to their improvements?
Responses
Highly Satisfied
Satisfied
Partly Satisfied
Not Satisfied
Total

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NO. of Respondents
15
11
3
1
30

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Percentage of Responses
50%
37%
10%
3%
100%

Satisfaction Level

10% 3%

Highly Satisfied
50%

37%

Satisfied
Partly Satisfied
Not Satisfied

INTERPRETATION:From the above data 50% of worker are highly satisfied while 37% of worker are satisfied, 10%
of worker are partly satisfied, 3% of worker are not satisfied.

Q10:- How do you satisfied with the following Allowances?

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Responses

No. of Respondents

Percentage of Responses

Salary in Advance

18

60%

Bonus

30%

Medical Insurance

10%

Total

30

100%

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Advances

10%
Salary in advance
Bonus

30%
60%

Medical Insurance

INTERPRETATION:It has been concluded that 60% of worker get salary in advance while 30% in bonus and 10% in
medical insurance.

Q11:- Does the Dealer conduct any labour counseling programs?

MBA

Particulars

No. of Respondents

Percentage of Respondents

Yes Always
Sometime
Very less time
No, not at all
Total

9
15
5
1
30

30%
50%
17%
3%
100%

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counseling program

3%
17%

30%

Yes Always
Sometime
Very less time
No, not at all

50%

INTERPRETATION:Form the above data 50% worker says that counseling program for worker is sometime, 17%
worker says it very less time and 3% says it no, not at all.
Q12. SATSFACTION LEVEL OF THE LABOURS WITH THE EDUCATIONAL WELFARE
PROVIDED BY COMPANY

Q12:- Preventive and guidance charts for workers has been there in company
(Safety charts, work & handling procedure) ?

Responses
Highly Satisfied
Satisfied
Partly Satisfied
Not Satisfied
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NO. of Respondents
15
9
3
3
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Percentage of Responses
50%
30%
10%
10%

Total

30

100%

Guidance charts

10%

Highly Satisfied

10%

Satisfied

50%

Partly Satisfied

30%

Not Satisfied

Interpretation:From the above data 50% of worker says that they were highly satisfied with guidance chart,
30% of worker say it satisfied, 10% were partly satisfied and 10% were not satisfied.

Q13:- How is the working Environment in the service station?

Responses
Excellent
Very Good
Good
Satisfactory
Poor
Total

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No. of Respondents
6
8
11
4
1
30

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Percentage of Responses
20%
27%
36%
14%
3%
100%

Working Environment

14%

3%

20%

Excellent
Very Good
Good
Satisfactory
Poor

36%

27%

Interpretation:It has been concluded that36% of worker found the working environment is good, 27% of
worker says it very good, 20% of worker says it excellent, 14% of worker says it satisfactory and
3% of worker found it poor.

Q14:- How do you feel about the sanitary facility provided in the premises?

Responses
Excellent
Very Good
Good
Satisfactory
Total

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NO. of Respondents
21
5
3
1
30

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Percentage of Responses
70%
17%
10%
3%
100%

Facility

10% 3%

Excellent

17%

Very good
Good
70%

Satisfactory

Interpretation:From the above data 70% of worker says it is sanitary facility is excellent, while 17% of worker
says it is very good, 10% of worker says it is good and 3% of worker says it satisfactory.

Q15:- Welfare activities provided will motivate workers to work sincerely, How far
you agree with this statement ?
Responses
Highly Agreed
Agreed
Disagreed
No Answer
Total

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NO. of Respondents
18
8
3
1
30

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Percentage of Responses
60%
27%
10%
3%
100%

Motivation

10%

3%

Highly Agreed
Agreed
Disagreed

27%

No Answer
60%

Interpretation:It has been concluded that 60% of worker says that they were highly agreed with the welfare
activity provide to motivate workers, 27% of worker says they were agreed, 10% of worker
disagreed and 3% of worker does not give any answer.

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CHAPTER 5
FINDINGS, SUGGESTIONS, LIMITATIONS

FINDINGS
The results are based on the welfare survey of the labours and overall study of the piaggio
vehicles workers working at service station of ambala area district dealers. Related with welfare
activities and through the analysis of the primary and secondary data.

All labours are satisfied with the medical facility provided by the company because the
doctor visited two times in a week in organization.

Because of lack of communication from management about recreational activity the

maximum no of labours are not participated in recreational activity.

Maximum no of labours are involving in the problem solving.

The company provides safety measures to the labours there for maximum no of labours are
felt safe while working in the company.

They provided good washing facility & sitting facility to the workers.

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Working condition inside the service station is not good.

SUGGESTIONS
The suggestions are purely based on the data and the subsequent analysis. The suggestions are
intended for the overall improvement in the functioning of organization and reduce the gap
between the perception of workers, statutory requirements and the companys present practice by
way of compliance.
1) Organization needs to set counseling committee to solve the workers problem.
2) The medical facility (By way of Doctor Visit twice in a week) provided by company are rated
very well by workers. Company need to ensure continuity of the same.

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3) The organization may take necessary action to increase safety awareness among labours at all
levels.
4) The Organization need to improve the overall communication effectively to ensure overall
satisfaction among the workers way of increased awareness e.g. recreational activities.
5) If washing & drying clothing places keep clean it is helpful to increases workers satisfaction.
6) Rules and regulations are strictly followed for workers.
7) Transportation facility provided to the workers.

CONCLUSION

The conclusion is based on the data analysis and Interpretation. Welfare facilities are statutory
provisions under facility act 1928. Every organization provides these facilities to the workers.
Welfare facilities are very important aspect in every organization. The welfare facilities help to
organization

for

increasing

the

productivity

and

efficiency

of

the

workers.

In piaggio vehicles Ltd. Maximum numbers of labour are dissatisfied with welfare facilities very
few labours are satisfied because company does not provide welfare facility properly. Some
welfare facilities are not well maintained in the company. Welfare facilities plays motivational
role in organization.
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BIBLIOGRAPHY
References:Websites:www.Piaggio.co.in
www.piaggio.co.in/Baramati

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Text books:1)
2)
3)
4)

Labour Problems & Social Welfare

Personnel Mgmt & I.R.
Labour Problems & Social Welfare In India
Industrial and Labour laws.

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- R.K.Saxena, Jayprakash Nath

- L.M.Prasad , Ruddar Dutt
- C.B.Memoria.
- S.P.Jain.

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CHAPTER 6
ANNEXURE

QUESTIONNAIRE
(Please tick) .
1) ARE YOU AWARE OF THE WELFARE MEASURES PROVIDED THROUGH VARIOUS
LABOUR LAWS?
Yes
No

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2) ARE YOU SATISFIED WITH THE RECREATIONAL FACILITIES?

Satisfied
Dissatisfied
Fully satisfied
Not fully satisfied
No answer

3) HOW IS THE HOUSE KEEPING INSIDE THE COMPANY?

Best
Good
Poor
Better
Average
4) ARE YOU TAKING SAFETY PRECAUTION DURING WORKING?
Yes
No
Not up to that exert
Not answer
5) HOW IS THE SITTING FACILITY INSIDE THE COMPANY?
Good
Best
Poor
Average
Not answer

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6) ARE YOU SATISFIED WITH THE WASHING, STORING& DRYING CLOTHING

FACILITY?
Highly satisfied
Satisfied
Dissatisfied
Highly dissatisfied
Not answer

7) HOW NEUTRITIOUS IS THE FOOD PROVIDED TO YOU?

Highly nutritive
Nutritive
Somewhat nutritive
Least nutritive

8) HOW OFTEN FIRST AID BOX WITH PRESCRIBED CONTENTS IS AVAILABLE?

Every time
Mostly
Sometimes only
Not answer

9) WITH HOW MUCH TIME THE INJURED WORKER IS GIVEN TREATMENT?

Immediately
Within 15 min.
Within hrs.
More than 1 hrs.
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10) HOW IS THE SATISFACTION LEVEL OF THE LABOURS WITH THE PARTICIPATION
IN THE DECISION RELATED TO THERE IMPROVEMENTS

Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

11) HOW DO YOU SATISFIED WITH THE FOLLOWING ADVANCES?

High
Housing

Moderate

Low

building

advance
Insurance
Loans
Medical advance

12) SATSFACTION LEVEL OF THE LABOURS WITH THE EDUCATIONAL WELFARE

PROVIDED BY COMPANY.

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Highly
education

Satisfied

Neutral Dissatisfied High

satisfied

dissatisfied

Std. of schools
Std. of collage
Fees structure
Providing hostels
Total

13) IS THE HR DEPT. CONDUCTING ANY LABOUR COUNCELLING PROGRAMMES?

Yes always
Some times
Very less time
No. not at all
14) HOW ARE THE WORKING CONDITION IN THE COMPANY?
Excellent
Very good
Good
Satisfactory
Poor
15) HOW DO YOU FEEL ABOUT THE SANITARY FACILITIES PROVIDED IN THE
PREMISES?
Excellent
Very good
Good
satisfactory

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16) WELFARE ACTIVITIES PROVIDED WILL MOTIVATE WORKERS TO WORK

SINCERELY, HOW FAR YOU AGREE WIYH THIS STATEMENT?
Strongly agree
Agree
Disagree

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