Reset SC Level A : SP# 5-810 -> 1 -> Original Type key + Enter or OK key

No. Definition
SC
Error
Level
Code Code
101
1-04
B

120

121

122

123

9-93

9-92

9-91

9-90

Symptom

Possible Cause

Exposure Lamp Error

Insufficient white level detected
when scanning the white plate.

Scanner home position error 1

Scanner home position sensor
did not detect OFF condition
during initialization or copying.

Scanner home position error 2

Scanner home position sensor
did not detect ON condition
during initialization or copying.

Scanner home position error 3

Scanner home position sensor
did not detect OFF condition
during book or ADF scan
operation.

Scanner home position error 4

Scanner home position sensor
did not detect ON condition
during book or ADF scan
operation.

x Exposure lamp defective

x SBU harness defective
x Bad connection
x Defect in optics system (dirty
scanner mirror, mirror out of
position, etc.)
x Lamp stabilizer board (or
connector) defective
x Incorrect start position or length for
white plate scanning ( SP4-015)
x Scanner HP sensor out of position
x Forgot to remove one or more of
the scanner stoppers
x Scanner motor defective
x Scanner HP sensor (or connector)
defective
x FCU defective
x Scanner belt loose or detached
x Forgot to remove one or more of
the scanner stoppers
x Scanner motor defective
x Scanner HP sensor (or connector)
defective
x FCU defective
x Scanner belt loose or detached
x Forgot to remove one or more of
the scanner stoppers
x Scanner motor defective
x Scanner HP sensor (or connector)
defective
x FCU defective
x Scanner belt loose or detached

x Forgot to remove one or more of

the scanner stoppers
x Scanner motor defective
x Scanner HP sensor (or connector)
defective
x FCU defective
x Scanner belt loose or detached

302

320

322

390

391

392

9-17

9-23

9-20

9-73

9-29

9-74

Symptom

Possible Cause

SBU auto-adjustment error

During SBU auto-adjustment
( SP4-908), the detected
white level was out of range.

Charge roller current leak

Current leak at the charge
roller was detected.
Polygon mirror motor error
Did not detect lock signal from
polygon mirror motor within 10
seconds after motor ON signal;
or, lost lock signal for
continuous 1.5 seconds after
signal was detected.
Laser synchronization error
Detected LD error signal for
continuous 1.5 seconds while
polygon mirror motor was
running at constant speed.

TD sensor error
The TD sensor output less
than 0.33 V or greater than
2.64 V ten times in succession.
Development bias leak
Development bias leak signal
was detected.
Developer initialization error
Error reading ID sensor pattern
during developer initialization.

x SBU auto adjustment was not done

correctly ( 3.13)
x Exposure lamp defective
x SBU harness defective
x Bad connection
x Defect in optics system (dirty
scanner mirror, mirror out of
position. etc.)
x Defective stabilizer board (or
connector)
x Incorrect start position or length for
white plate scanning ( SP4-015)
x Scanner HP sensor out of position
x Charge roller damaged
x High voltage supply board defective
x Poor connection of the PCU
x Polygon mirror motor (or harness)
defective
x FCU defective

x Synchronization detection mirror

defective
x LD unit defective
x FCU defective
x LD harness damaged
x THM not in place
x TD sensor defective
x Bad connection
x Development roller defective
x High voltage supply board defective
x Forgot to remove heat seal from
replacement PCU
x ID sensor defective
x TD sensor defective
x Drum is not turning
x Development roller is not turning
x Right door not closed firmly

Troubleshooting

No. Definition
SC
Error
Level
Code Code
192
1-05
B

No. Definition
SC
Error
Level
Code Code
401
9-29
B

402

9-29

500

9-24

541

9-22

542

9-22

543

9-22

544

9-22

Symptom

Possible Cause

Transfer roller leak error 1 ("+" leak)

A current leak signal for the
x Transfer roller damaged
transfer roller was detected.
x High voltage supply board defective
(Current feedback signal was
x Poor connection between transfer
not detected for at least
unit and machine
200ms).
x Transfer unit set incorrectly
Transfer roller leak error 2 ("-" leak)
A current leak signal for the
x Transfer roller damaged
transfer roller was detected.
x High voltage supply board defective
(Current feedback signal was
x Poor connection between transfer
not detected for at least
unit and machine
200ms).
x Transfer unit set incorrectly
Main motor lock error
Failed to detect main motor
x Main motor defective
lock signal for 7 checks in
x Too much load on the drive
succession (total of 700ms)
mechanism
after main motor started to
x Motor driver damaged
rotate, or after last lock signal
was detected. ( 4.4)
Fusing thermistor open
Thermistor generated
x Fusing thermistor defective or
abnormal values immediately
disconnected
after 24V power on. ( 4.4)
x Fusing lamp defective
x Fuse blown
x PSU defective
x Bad connection between fuser and
machine
Fusing temperature warm-up error
During fusing warm-up, fusing
x Fusing thermistor defective
temperature failed to reach
x Fusing lamp defective
target range within 22 seconds x Thermofuse blown
(when starting at least 25qC
x PSU defective
below the target temperature).
x Bad connection between fuser and
( 4.4)
machine
Fusing overheat error
Detected fusing temperature
x Fusing thermistor defective
remained above 230qC for 1
x PSU defective
second. ( 4.4)
Fusing low temperature error
Detected fusing temperature
x Fusing thermistor defective
remained abnormally low for 1
x PSU defective
second during fusing operation x Bad connection between fuser and
(below 140qC) or during standmachine
by mode. ( 4.4)

Symptom

Possible Cause

Unstable fusing temperature

Detected that fusing
temperature changed more
than r 25qC/second two
seconds in succession.

( 4.4)
547

548

9-22

9-22

Zero-cross detection error

Detection error (detection
overflow or busy) occurred 8
times in succession (at 20-ms
intervals) while 24V power was
on. ( 4.4)

x Fusing thermistor defective

x PSU defective
x Bad connection between fuser and
machine

x PSU defective
x FCU defective

Fusing-temperature range violation (too high)

During paper transport, fusing
x TRIAC short
temperature moved above limit x Fan not running
(200qC for plain paper, 210qC
for thick paper) and remained
above limit for 10 seconds.

( 4.4)
549

9-22

550

9-22

Fusing-temperature range violation (too low)

During paper transport, fusing
x Fusing thermistor defective
temperature fell below lower
x PSU defective
limit (155qC) and remained
below limit for 6 seconds.

( 4.4)

551

9-22

Standby temperature error 1

Fusing temperature failed to
drop to expected level within a
given time (15 seconds, 15
minutes, or 25 minutes,
depending on mode) after
entering standby or low-power
mode. ( 4.4)
Standby overheat
Temperature during standby or
low-power mode remained too
high for a specified interval (10
seconds or 25 seconds,
depending on the mode).

x TRIAC short
x Fan not running

x TRIAC short

( 4.4)
552

9-22

Standby low temperature error

After reaching expected
temperature in low-power
mode (level 1) or standby
mode, temperature fell and
remained below 155qC for 20
seconds. ( 4.4)

x Fusing thermistor defective

x PSU defective

Troubleshooting

No. Definition
SC
Error
Level
Code Code
546
9-22
A

No. Definition
SC
Error
Level
Code Code
692
9-49
B

900

9-79

901

9-78

2001

9-48

2002

9-47

Symptom

Possible Cause

Communication error between FCU and printer controller

Printer failed to acknowledge
x Printer controller defective
message from FCU within 1.2
x FCU defective
seconds.
x Poor connection between FCU and
printer controller
Electrical total counter error
The electrical total counter is
x SRAM defective.
not working properly.
The only way to correct this error is
to replace the FCU.
Mechanical total counter
The mechanical total counter is x Mechanical total counter
not working properly.
disconnected
Printer controller self-diagnostic error
Printer controller's power-on
x Self-diagnostic error
self-diagnostic detected an
error.
Printer controller: FGATE error
Printer application returned
x FGATE error
FGATE error notification to
copier.