Service Delivery Status Report V1.

0
Requester
Zainab Mohammed
Issue
11/11/15
Name
Date
Report Purpose:
An outline of the issues that the customer have had during the
month of October.
Customer information
Deliverable ID
T18-183

Report
#
Report Time Span:
30 Days

Current Band
Size

XX2

150M

Connection Details:
HW: 2+1 Trango Link.
REP: Dejail.
SLA: 5.
Current Delivery Status:
AVG Ping (M-S): 3ms.
AVG Ping (Main Link): 2ms.
PL-Local: 0%.
RSSI/RF: -50Dbm.
Remote RSSI/RF: -47Dbm.
Current TX Rate: 110Mbps.
Incident(s) Summarization Summarize the main, most critical, & the most significant event
throughout the report time span.
Incident-Event
Date &
Incident
Actions taken
Actiondescription
Duration
Type *
deployment
Interval
Main Link Packet Loss
11/5/15
High
The Main link has been checked,
10 Minutes
(4%)
Open
and now its being monitored by
the NOC-S.
Main Link Packet Loss
11/3/15 1.5
High
Some Adjustments were
30 Minutes.
(20%)
Hours
deployed, and the ping got back
to normal.
Alignment Problem
10/29/15 18 Critical
A team were sent for service
30 Minutes.
Hours
restoration. Theyve reinstated
service to about 75% (Due to
weather conditions), and fished
the job after the weather settled
down a little.
An issue with the
10/28/15 16 High
The Main links has been checked,
32 Minutes.
Northern links.
Hour s
teams were send to address some
of the alignment issues.
Main Link Packet Loss
10/7/15 1
High
Some Adjustments were
28 Minutes.
(20%)
Hour
deployed, and the ping got back
to normal.
Alignment Problem
10/3/15 2
Critical
The Transmission Team worked on 1 Minute.
Hours
the links configuration. And got
everything back to normal.
Incident(s) Causes An outline of the main causes that led to the incidents reported, if any.
All of the incidents who are related to some sort of service instability are caused by Wireless Links
issues.
Contributing Factors Any non- dominant aspects that might contribute in creating those incidents, if
any.

Service Delivery Status Report V1.0

Some issues that were caused by the bad weather conditions.

The links couldnt be maintained routinely & properly due the difficulties that faces the process of
sending our teams to site.
Primary resource involved
Support Dept.
NOC-S Dept.
Transmission Dept.
Primary Conclusion
A further check to determine the remaining Wireless link issues, and to come up with a final solution
recommendation.
Other Remarks
None
Controlled Document. Do not change or modify without permission.

Other Details

Service Delivery Status Report V1.0

FIG-1

FIG-2
-Critical*: Sever Service effect.
-High*: High to Average service effect.
-Average*: An effect that doesnt necessarily requires an immediate intervention.
- Low*: an effect that can be neglected due to its invariance.
Controlled Document. Do not modify or alter without permission.