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Contact

RESUME TIMES

Alvin Chua Kok Woei


Email:
alvinchua.k.w@gmail.co
m
Phone: (60 12) 503 5019

Academic
Qualifications

Unit 09 01 Seri Puteri Condominium


Jalan Jelawat 1, Bandar Sri Permaisuri
57 000 Cheras, Kuala Lumpur, Malaysia

Career Objective

Bachelor in
International
Hospitality
Management
B.A (Hons)

To be the image of
the organizations in
providing excellence
service through my
creating and engaging
experiences with
guests,
communication and
interpersonal skills

Taylors University, Malaysia


affiliated with Universite De
Toulouse, France.
(Year 2014)

Diploma in Hospitality
Management
INTI College Sabah, Malaysia
affiliated with Laureate
International Universities.
(May 2009 - December 2011)

SPM (High School


Certificate)
Malaysia High School Certificate
(December 2008)

PERSONAL
TRAITS

I will always strive to be the best with Can Do Attitudes

Language
COMPUTER LITERACY SKILLS
Capabilities
OPERA MANAGEMENT SYTEM
TABLE MANGEMENT SYSTEM
INFRASY SYTEM
GALAXY LIGHTSPEED SYSTEM
DELPHI SYSTEM

CAREER
FOCUSED
TEAM PLAYER
OUTGOING
HIGH LEVEL
SELF
INITIATIION
SELF
MOTIVATED

WORKING EXPERIENCES

Traders Hotel Kuala


Lumpur

English
Malay
Mandarin
Hokkien
French Intermediate

MICROSOFT WORD, MICROSOFT POWER


POINT & EXCEL
Intermediate level of knowledge and
comprehension on the operation of various
Microsoft applications, including the ability to
create word documents and power point slide

ROOMS DIVISION
CORPORATE
TRAINEE
(Year 2014
2015)

Undergoing
developmental
curriculum includes
both operation and
administration
departments within
the hotel) and crossexposure learning via
the Shangri-La

FRONT OFFICE SERVICE


MANAGER DUTY
MANAGER
(Year 2015 Present)

Handling guest complaints


represents the hotel
operations including safety
and security of guests and
staff. Ensures smooth
operation of all hotel services
and acts as liaison between
Management and guests.
Handling Crisis Management
System and stand as the
emergency response team
leader. Participating on
Quality
Improvement
Project
Front
Office
Team.

Department
(September 2010
December 2010)

- Worked as receptionist

Food & Beverage


Department (June
2010 August 2010)

- Worked as host, server and


food runner.
- Handling guests
complaint, translator and
other services.

E-Cornell University
Leadership
Effective
Communication
Certified Course
(Year 2016)
Malaysia Association
Hotels and Tourism
Institutions certified
program in Front
Office Operation (Year
2015)
Bronze Medallion
Certified
(Year 2016)
Guest Excellence
Service Comment
Award
(Year 2014 & 2016)
- ORCs Survey
- TripAdvisor

OPERATION DEPARTMENT (January 2013


February 2013)
Front Office Department (January 2013
February 2013)

- Handling VIPs Check-in & Check-out, and served club


lounge guests, mandarin translator, handling guests
complaints.
- Worked as Guest Relation Officer

Sales and Catering Department (January 2013


February 2013)

- Guest Relation Officer

- Assists colleagues on administration work, meeting


clients, and attend briefing.

- Handling complaints, and


room inspection.

- Handling media clippings, calculating media


impression, media review, and etc.

- Telephone Operator

- Assisting Digital Marketing in load rates for several


online travel agents.

- Worked as concierge,
coordinates bellman on
luggage storage and
assisting deliveing the
luggage to guests room

- Handling guest bill

settlement as a cashier.
ACHIEVEMENTS

Sheraton Imperial Kuala


Lumpur Hotel

Shangri-La Hotels and


Resorts Corporate
Trainee Foundation
Program
(Year 2014 & 2015)
Traders Hotel Kuala
Lumpur Best
Performance Trainee
(Year 2014)
The First Runner of
Academic Most
Outstanding Student
Awards (Jun 2004)
Winner for Male Epee
Categories of Fencing
(July 2011)
INTI College Deans
Honor Roll, The
Superior Scholastic
Achievement
(Jul 2011)

Reservation Department (January 2013


February 2013)
- Processing Guests Credit Card Payment.

CO-CURRICULUR
ACTIVITIES

REFERENCES

LEADERSHIP
PROGRAM
Jan 2004- Dec 2008
High School Prefect,
Head of Infrastructure
Department and
Committees for EXCO
Discipline

Mr. Darrel Hor


(Front Office
Manager)
Traders Hotel Kuala
Lumpur, Malaysia.
E-mail: darrel.hor@
tradershotels.com
Tel: (6 03) 2332 8700

PROJECT
Youth Talent
Competition Charity
Event in Kota
Kinabalu by Dip.Hotel
Management
(June-July 2011)

Mr. Jon Teoh Wei


Chung

HOPE Worldwide
Kuala Lumpur Charity
SHOWCASE
Event
http://sdrv.ms/13pZn
(May 2012)

QJ

(Ex- Training & Qi


Manager)

Traders Hotel Kuala


Lumpur, Malaysia.
Current:
Bayan Tree Hotels &
Resorts
(Group Learning