Templet B1 (v) Technology Assessment

ICT STRATEGIC PLANNING (ISP)

IT ASSESSMENT

TECHNOLOGY ASSESSMENT

To be filled by Business and Technology Representative:

INFRASTRUCTURE
1. Division/Department
Name
2. User Name
3. Date

Instruction:

The questionnaire consists of two sections. In each section, you will be asked
to respond to a series of statements.

Please provide answer for every question, if possible. You are encouraged to
provide additional comments where you feel it would clarify your response.
Space is provided for that purpose.

Thank you for your help and cooperation

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 Templet B1 (v) Technology Assessment

ICT STRATEGIC PLANNING (ISP)

IT ASSESSMENT

SECTION 1

For the following, please provide the assessment either circling or marking the
appropriate answer. Some questions need you to provide additional answers. If you
require more space please attach extra paper with your comments numbered.

A. General

1. Do you have sufficient standardization of software, hardware, networking, and

data-access/security (infrastructure) is in place within your organisation to
minimize support costs and facilitate data sharing across systems.
Yes No

2. If you answered Yes, please provide sample.

___________________________________________________________________________
___________________________________________________________________________

3. Overall, are you satisfied with the availability of this infrastructure over the
last 12 months?
Yes No

4. Does your infrastructure have the features to ensure information availability

within your organisation?
Yes No

5. If you answered Yes, please provide the feature/method?

___________________________________________________________________________
___________________________________________________________________________

6. Does your infrastructure have the features to ensure security of information

within your organisation?
Yes No

7. If you answered Yes, please provide the feature/method?

___________________________________________________________________________
___________________________________________________________________________

8. Does your infrastructure allow the collaboration of knowledge in your

organisation within your organisation?
Yes No

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 Templet B1 (v) Technology Assessment

ICT STRATEGIC PLANNING (ISP)

IT ASSESSMENT

9. If you answered Yes, please provide the feature/method?

___________________________________________________________________________
___________________________________________________________________________

B. Backup and Restore

1. Do you have a backup and restore procedure and facility?

Yes No

2. Is the backup and restore facility centrally-operational?

Yes No

3. Is the backup and restore procedure reliable and easy to perform?

Yes No

4. Is the job executed and completed according to schedule?

Yes No

5. Do you keep your backup tape at a remote site?

Yes No

6. Other than backup and recovery from tape, do you use other media?
 Internal Disk  Mobile Disk  SAN Storage  Others: (please
specify)
_________________
_

7. Do you define your levels of critical data?

Yes No

8. Is these critical data stored accordingly?

Yes No

C. Security

1. Is this system physically secure? (eg located in a secure area)

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 Templet B1 (v) Technology Assessment

ICT STRATEGIC PLANNING (ISP)

IT ASSESSMENT

Yes No

2. Does your infrastructure have the perimeter security features to avoid attacks
by irresponsible elements?
Yes No

3. If you answered Yes, please provide the feature/method?

___________________________________________________________________________
___________________________________________________________________________

4. Do you have anti-virus software on all PC, notebook and servers?

Yes No

5. Do you have a tool to monitor the security threats to your infrastructure?

Yes No

6. If you answered Yes, please provide the name of the software and what is
monitored?
___________________________________________________________________________
___________________________________________________________________________

7. Do you have a tool to produce reports on security threats to update the

management?
Yes No

8. If you answered Yes, please provide the name of the software?

___________________________________________________________________________
___________________________________________________________________________

9. Is this system protected from external factors such as dust, climatic variation,
electricity spikes etc.?
Yes No

10.Who is the provider of these equipments

• Firewall______________________________________________________________

• Intrusion Prevention System

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 Templet B1 (v) Technology Assessment

ICT STRATEGIC PLANNING (ISP)

IT ASSESSMENT

(IPS)_________________________________________

• Other security equipments

____________________________________________________________________

11. If the firewall is maintained internally, please provide the following

information.
• Brand and model of
firewall_____________________________________________

• Specification of the firewall

____________________________________________________________________
____________________________________________________________________

• Number of concurrent session per second _______________

• Number of new session per second _______________
• Number of IPSec VPN tunnels _______________
• Number of auto-sensing 10/100 Ethernet ports _______________
• Number of incoming and outgoing bits from each port _______________
• Number of incoming and outgoing packets from each port
_____________

12.If the IPS is maintained internally, pleas provide the following information.
• Brand and model of
IPS_________________________________________________

• Specification of the IPS

____________________________________________________________________
____________________________________________________________________
• Throughput per second processed by IPS _______________
• Number of concurrent session per second _______________
• Number of connection per second _______________

D. Performance

1. Is the response time when accessing the application acceptable?

Yes No

2. If you answered No, please provide the acceptable response time?

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 Templet B1 (v) Technology Assessment

ICT STRATEGIC PLANNING (ISP)

IT ASSESSMENT

___________________________________________________________________________
___________________________________________________________________________

3. Does the PC/Notebook that you use contribute to the performance of the
accessibility?
Yes No

4. If you answered Yes, do you require these components to be upgraded to

produce better performance? Please provide existing and proposed
specification.
 CPU  RAM  Internal  Others
Storage
Existing
Proposed

5. Does the application server contribute to the performance of the accessibility?

Yes No

6. If you answered Yes, do you require these components to be upgraded to

produce better performance? Please provide existing and proposed
specification.
a. Application: _____________________
 CPU  RAM  Internal  Others
Storage
Existing
Proposed

b. Application: _____________________
 CPU  RAM  Internal  Others
Storage
Existing
Proposed

c. Application: _____________________
 CPU  RAM  Internal  Others
Storage

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 Templet B1 (v) Technology Assessment

ICT STRATEGIC PLANNING (ISP)

IT ASSESSMENT

Existing
Proposed

7. Does the networking factor contribute to the performance of the accessibility?

Yes No

8. What equipment(s) and feature(s) do you think that can be enhanced to

provide better performance?
___________________________________________________________________________
___________________________________________________________________________

9. Is the system software upgraded when a new version is released?

Yes No

10. Do you have a network monitoring software implemented for this

infrastructure?
Yes No

11. If you answered Yes, please provide the list the software used and what do
you monitor.
___________________________________________________________________________
___________________________________________________________________________

E. Accessibility

1. Does your infrastructure support the usage of application?

Yes No

2. How well your infrastructure does supports the usage of application in your
organisation?
 None  Fair  Very  Fully

3. Do you think the client-server application should be converted to web-based

application?
Yes No

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 Templet B1 (v) Technology Assessment

ICT STRATEGIC PLANNING (ISP)

IT ASSESSMENT

4. Do you think that the existing application should be accessed centrally?

Yes No

5. Do you think that the centralised application should remain centrally

accessed?
Yes No

6. Is the availability of all the application from anywhere, critical to ensure daily
activities are not disrupted?
Yes No

7. Do you think that the application can be better accessed with distributed
architecture?
Yes No

8. If the application cannot be distributed, do you think independent modules

and functions can be distributed?
Yes No

9. Do you use the accessibility to Internet to conduct research and development

activities?
 Never  Seldom  Sometimes  Always

10. How many hours do you use the Internet to conduct your research and
development activities daily?
 Less than ½  Between 1 to  Between 2 to  More than
hour 2 hours 4 hours 4 hours

11. Do you use the computing facilities to conduct knowledge-sharing in the

organisation?
 Never  Seldom  Sometimes  Always

12.What do you use the knowledge sharing for?

 Personal  Knowledge  Knowledge
 Information
Sharing Collaborati
Dissemination
on

13.Do you archive any access log for the application server?

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 Templet B1 (v) Technology Assessment

ICT STRATEGIC PLANNING (ISP)

IT ASSESSMENT

Yes No

If you answered Yes, please provide the log for the duration of 1 month.
Analysis will be made to determine the following:
• Number of hit based on time
• Number of access based on time
• List of files that is highly accessed
• Type of browser used.

F. Maintenance

1. Is the equipment maintenance critical to your operations?

Yes No

2. When long ago did you acquire the infrastructure equipments?

 Less than 1  1 year – 3  4 year – 5  More than 5
year years years years

3. Is the equipments using out-of-date technology or reaching end-of-life?

Yes No

4. Is it easy to find replacement to the faulty parts?

Yes No

5. How long does it take to get the faulty equipment replaced?

 1 day  Less than 1  More than 1  More than 2
week week weeks

6. Do you have hot-swap equipments to replace the faulty one?

Yes No

G. Disaster Recovery

1. Is there a documented disaster recovery plan for this infrastructure?

Yes No

2. If you answered Yes, how often is the disaster recovery plan tested? ______

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 Templet B1 (v) Technology Assessment

ICT STRATEGIC PLANNING (ISP)

IT ASSESSMENT

3. If you answered no, are there plans to develop a disaster recovery plan for
this infrastructure?
Yes No

4. Are you satisfied overall with the disaster recovery plan?

Yes No

H. Floor Plan

1. Please provide a rough floor plan of the data centre. Please indicate the
positions of:
• Secure Door access equipment
• Fire extinguishers
• Air-conditioning units
• Equipments racks (inclusive of servers and network equipments)
• Positions of table and chairs
• Others

I. Wide Area Network (WAN)

1. How many zones are established in the data centre

______________________________________________________________

• Please provide WAN logical network architecture diagram

J. Others

1. What is your assessment of the likely future prospects for this infrastructure?
i) Useable as is ii) Useable with modification
iii) Needs replacement iv) Useable temporarily

2. Are there any other comments about this infrastructure which you feel may
be helpful in our current infrastructure assessment?
___________________________________________________________________________
___________________________________________________________________________

3. Can you make any suggestions to improve the way things are currently done

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 Templet B1 (v) Technology Assessment

ICT STRATEGIC PLANNING (ISP)

IT ASSESSMENT

in relation to any areas of this infrastructure?

___________________________________________________________________________
___________________________________________________________________________

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 Templet B1 (v) Technology Assessment

ICT STRATEGIC PLANNING (ISP)

IT ASSESSMENT

 ICTSP – Infrastructure Template