Question 1

1. A -----is a systematic plan of action to achieve the objectives of a business

2. The business organisation has complete control over the------ environment
3. A candidate for a vacant post becomes an employee of the company as soon as the ------is signed
4. Productive teams enjoy ------communication
5. The best way to resolve conflicts is ------

Question2
Choose the correct term from the following to answer the description below

(Unit trust, shares, outsourcing, quality control, life assurance policy, Employment Equity Act,
insubordination ,Skill Development Act,)

1. Ensures that an amount is paid out to relative when the insured person dies.
2. Obtain specialist from outside the business enterprise to perform a particular task.
3. Resistance to or defiance of authority.
4. Measure to identify, eliminate and prevent deviations from set standards with regards to the
production of a product or service.
5. Compels employers to provide employees with opportunities to acquire new skills.

Question 3

Discuss an Authoritarian Leadership style in a business. (5)

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MEMORANDUM
Question1
1. Strategy
2. Micro
3. Employment contract
4. Open
5. Address
Question2
1. Life assurance policy.
2. Outsourcing
3. Insubordination
4. Quality control
5. Skill Development Act
Question3
The leader gives directives and instructions as a way of communicating with subordinates,
He makes all decisions alone with little consideration or no consideration at all,
His word is law; subordinates are not given the opportunity to give inputs. (5)

SECTION2