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Enterprise Manager 2014 R1 Release Notes

DellCompellentEnterpriseManagerallowsanadministratortomanageandmonitormultipleDell
CompellentStorageCentersandFluidFSclusters.EnterpriseManager2014R1introducesnewfeaturesand
enhancements,andfixesissuespresentinthepreviousrelease.
Revision

Date

Description

October2013

InitialreleaseforEnterpriseManager2014R1.

November2013

UpdatedtheStorageCentercompatibilityinformationtoindicatethatEnterprise
Manager2014R1doesnotsupportStorageCenter6.4.2andlater.
AddedCQ00362574,CQ00362311,CQ00362007,andCQ00348648tothelistof
knownissues.

December2013

March2014

UpdatedforEnterpriseManager2014R1.2.
AddedCQ00382962tothelistofknownissues.
AddedaprerequisitetotheupgradeproceduretoavoidCQ00382962.

Contents
FluidFSVersion3.0Compatibility ............................................................. 1
FluidFSEnhancements ...................................................................... 2
JavaRuntimeEnvironmentRequirements ...................................................... 2
StorageCenterCompatibilityChanges ......................................................... 2
FixedIssues ................................................................................ 3
KnownIssues .............................................................................. 5
UpgradingtoEnterpriseManager2014R1 .................................................... 12
MigratingaDataCollectorfrom32bitto64bit ................................................ 13
RelatedDocumentation ..................................................................... 13

FluidFS Version 3.0 Compatibility


EnterpriseManager2014R1introducessupportforFluidFSversion3.0andhastheabilitytomanageall
FluidFSversion3.0features,including:

Networking(defaultgateway,DNS,staticroutes,andclientnetworks)

Accountmanagementandauthentication(FluidFSclusteradministrators,localusers,localgroups,Active
Directory,LDAP,NIS,andusermappings)

NASpool,NASvolumes,CIFSshares,andNFSexports

Quotarules

Dataprotection(snapshots,antivirusscanning,NDMPbackups,andreplication)

Softwareandhardwaremonitoring

FormoreinformationaboutFluidFSversion3.0,seetheDellCompellentFluidFSVersion3.0FS8600Appliance
ReleaseNotes.

Dell Compellent

Browsing Limitations for Configuring FluidFS Anti-Virus Scanning


FolderbrowsingisnotavailablewhenexcludingFluidFSclusterdirectoriesfromantivirusscanning.This
featureisplannedforafuturereleaseofEnterpriseManager.
Workaround:Typethedirectorypathstoexcludefromantivirusscanning.

FluidFS Enhancements
EnterpriseManager2014R1.2introducesthefollowingmanagementfeaturesforFluidFSversion3.0
clusters.

Folder Browsing for CIFS Shares and NFS Exports


EnterpriseManager2014R1.2addstheabilitytobrowsethedirectoryandselectanexistingfolderorcreate
anewfoldertosharewhencreatingCIFSsharesandNFSexports.

Customize the Event Display


EnterpriseManager2014R1.2addsthefollowingoptionsforcustomizingtheEventLogdatathatis
displayedontheEventstab:

Adjustthetimeperiodoftheeventdatatodisplay.

Changethemaximumnumberofeventstodisplay.

Changetheseverityofeventstodisplay.

Assign Secondary Local Groups to Local Users


EnterpriseManager2014R1.2addstheabilitytoassignsecondarylocalgroupstolocalusers.

Create a NAS Volume on a Replication Target FluidFS Cluster


EnterpriseManager2014R1.2addstheabilitytocreateareplicationtargetNASvolumeontheremote
FluidFSclusterwhenconfiguringreplicationusingtheCreateReplicationwizard.

Java Runtime Environment Requirements


EnterpriseManager2014R1removessupportforJavaRuntimeEnvironment(JRE)1.6.BeforetheClientor
DataCollectorcanbeinstalledorupgraded,JRE1.7mustbeinstalledonthehostcomputerorserver.

Storage Center Compatibility Changes


EnterpriseManager2014R1removessupportforStorageCenterversions5.05.4.EnterpriseManager2014
R1.2addssupportforStorageCenterversion6.4.26.4.x.
Enterprise Manager Version

Supported Storage Center Versions

2014R1

5.56.4.1
Note: 6.4.2andlaterisnotsupported.

2014R1.2

5.56.3
6.4.26.4.x
Note: 6.4.1isnotsupported.

Dell Compellent

Fixed Issues
ThefollowingsectionssummarizetheissuesfixedinEnterpriseManager2014R1.

Fixed Issues in Version 2014 R1.2


ThefollowingissuesarefixedinEnterpriseManager2014R1.2.
Issue

Description

CQ00354776

WhenNFSisselectedintheRunDiagnosticdialogboxfortheFluidFSclusterFileAccessibility
Diagnostics,ifyouleavetheCIFSShareNamefieldblank,anInvalidformatforStringerrorappears.
TheCIFSShareNamefieldshouldnotberequiredwhenNFSisselected.

CQ00353978

IfyouchangetheFluidFSclustersecuredmanagementRestrictiondropdownmenufromRestrictedto
UnrestrictedwithoutclosingtheEditSettingsdialogbox,securedmanagementisnotdisabled.

CQ00353900

AFluidFSclustercannotbeaddedtoEnterpriseManagerifthereisonlyoneiSCSIfaultdomain.Ifthere
isoneiSCSIfaultdomain,aMustselectiSCSIportsforall2NASControllerserrorappearsifyou
attempttoadvancepasttheSelectStorageCenterspageoftheAddFluidFSClusterwizard.

CQ00353673

InenvironmentsthatusearemoteDataCollector,SRMrecoveryandtestrecoveryignorestheSRM
SelectableReplaydropdownmenuinEnterpriseManager.

CQ00352930

AutomatedreportemailsalwaysincludereportsinPDFformatinadditiontotheselectedformat.

CQ00352910

Automatedreportsdisplaysizesinblocksinsteadofmegabytes,gigabytes,orterabytes.Oneblockis
512bytes.

CQ00352801

AfterdeletingaFluidFSclusteradministrator,theadministratorisstilldisplayedontheAdministrator
Userstab.

CQ00352592

AftercreatingordeletingaNASvolume,aFluidFsNasVolumeStatusnotfounderrorappears.

CQ00352512

AddingmultipleNASappliancestoaFluidFSclusteratthesametimeshouldnotbeallowedintheAdd
Applianceswizard.IfyouattempttoaddmultipleNASappliancestoaFluidFSclusteratthesametime,
subsequentFluidFSclustermanagementoperationswillnotbepossibleusingEnterpriseManager.

CQ00351904

IfyouleavethePathfieldblankintheRunDiagnosticdialogboxfortheFluidFSclusterFile
AccessibilityDiagnostics,aFailedtorunFileAccessibilityDiagnosticdiagnosticserrorappears.The
Pathfieldshouldberequired.

CQ00351740

WhenmultiplestoragetypesaredefinedonaStorageCenter,thefreespaceforthefirststoragetypeis
incorrectlyreportedforallstoragetypes.

CQ00350944

WhenanincorrecthostnameorIPaddressisenteredintheAddFluidFSClusterwizard,anUnableto
connecttoNAScouldnotidentifyversionerrorappears.Theerrormessageshouldbeclarifiedto
indicatethattheissueisduetoEnterpriseManagerbeingunabletoconnecttothehostnameorIP
address.

CQ00350600

WhenaStorageCenterrunningversion6.36.4ismanagedbyEnterpriseManager,theStorageCenter
repeatedlylogserrormessages.Theseerrorscansafelybeignored.
WARNING - Daemon - GPB
Error code[26], Msg[]

Received error in response from storage center.

WARNING - Daemon - APIManager Error code[10] Summary[14APIMethodError


Invalid/expired session handle @ apiMgmt/apiManager/scObjects/general/
apiConnectionObject.cpp 179]
WARNING - MCShim - Invalid MCShim request. Failed to validate session.
CQ00350330

ComparisonchartsontheChartingtabarelabeledmegabytespersecond(MB/s)butincorrectlydisplay
datainkilobytespersecond(KB/s).

Dell Compellent

Issue

Description

CQ00350207

AftertheFluidFSclusterjoinsorleavesanActiveDirectorydomain,theoldsettingsaredisplayedon
theActiveDirectorytab.Aftermodifyingtheexternaluserdatabasesettings,theoldsettingsare
displayedontheExternalUserDatabasetab.

CQ00349275

AfteraddingaFluidFSclustertoEnterpriseManager,althoughEnterpriseManagercancommunicate
withtheFluidFScluster,EnterpriseManagersometimesmarkstheFluidFSclusterasdownanda
ReconnecttoFluidFSclusteroptionappears.

CQ00349136

AftercreatingaclientnetworkfortheFluidFScluster,thenewclientnetworkisnotdisplayedinthe
Networknode.

CQ00349131

WhenrestoringtheNASvolumeconfiguration,theRestoreVolumeConfigdialogboxdisplays
null:IDLEnull:RUNNINGinsteadofastatusmessage.

CQ00348547

TheNASvolumesassociatedwithaNASvolumeadministratorcannotbechanged.

CQ00347043

TheFluidFSclusterStatussectionoftheSummarytabdoesnotcontainanydatawhenthefilesystem
isdown.

CQ00346255

AftermodifyingtheaccesstimegranularitysettingsforaNASvolume,theNASvolumeEditSettings
dialogboxshowstheoldsettings.

CQ00341440

Aftercreating,modifying,ordeletinglocalusersorlocalgroupsforaFluidFScluster,therootofthe
SystemtabnavigationpaneisdisplayedinsteadofarefreshedviewoftheLocalUserstab.

CQ00340779

AfterdisconnectingaCIFSconnectionfromtheFluidFScluster,therootoftheSystemtabnavigation
paneisdisplayedinsteadofarefreshedviewoftheCIFSConnectionstab.

CQ00337312

Whenperformingaservicepackupgradeforversion3.0,aTimedoutwaitingforoperationtocomplete
(RequestID:2233)messageappears.ThismessageindicatesthatEnterpriseManagerlost
communicationwiththeFluidFSclusterduringtheupgrade.However,theupgradeprocessshould
continuetoruninthebackground.

CQ00327345

IfavirtualmachinethatbelongstoVMwareSiteRecoveryManager(SRM)protectedgrouphasaheavy
workload,multipleReplaysarerepeatedlycreatedwhenanSRMrecoveryplanistestactivated.

CQ00295860

AddingaFluidFSversion2.0clustertoEnterpriseManagercantakesignificanttimetocompleteifthe
FluidFSclusterandStorageCentersarelocatedataremotesitewithhighnetworklatency.

Fixed Issues in Version 2014 R1


ThefollowingissuesarefixedinEnterpriseManager2014R1.
Issue

Description

CQ00353718

Savingrestorepointsduringdisasterrecoveryactivationpreventssomevolumesfrombeingactivated.

CQ00351122

TheDataCollectorstopsrespondingandfailstorestartaftertheSSLcertificateforEnterpriseManager
ischanged.

CQ00350386

Whenmappingavolumetoaserver,selectingtheUsethenextavailableLUNifspecifiedLUNis
unavailablecheckboxignoresthevalueintheLUNtousewhenmappingtoVolumefieldandusesthe
nextavailableLUNontheserver.

CQ00347123

DataCollectorManagerallowsanEnterpriseManagerusertobecreatedwithnousername.

CQ00342765

StorageCenterVolumeManagerorReporterusersareincorrectlyallowedtomodifytheAllowUserto
ModifyPreferencescheckboxfortheirownaccounts.

CQ00341636

Insomecases,valuesenteredintheMinAmountBeforeSwapfieldforLiveVolumesarenotproperly
validated.

Dell Compellent

Issue

Description

CQ00341419

RemovingaVMwarevCenterserverfromEnterpriseManagerdoesnotremovesubordinateVMware
ESXclustersfromthedatabase.

CQ00340279

WhenaStorageCenterisaddedtoEnterpriseManagerwithcredentialsforaStorageCenterVolume
ManagerorReporteruseraccount,changestotheStorageCenterEditSettingsdialogboxdonotappear
untilthedialogboxisclosedandreopened.

CQ00340033

WhentestingtheemailaddressforaStorageCenteruserfails,theTestEmaildialogboxdoesnotclose
aftertheuserclicksOK.

CQ00339214

RegisteringaServerAgenttotheDataCollectorusingtheDataCollectorIPaddressorlocalhost
displaysanerroreventhoughregistrationissuccessful.

CQ00337193

OntheServersview,clickingRescanforVolumesdoesnotautomaticallyupdatethedisplayed
information.

CQ00296569

HighmemoryusagewhenmanaginglargerStorageCenterconfigurations.

Known Issues
ThefollowingknownissuesarepresentinEnterpriseManager2014R1.
Issue

Description

CQ00382962

AfterupgradingfromEnterpriseManager5.xto6.xorlater,reportsgeneratedbyversion5.xareno
longerviewableintheClient.ReportsmustbeexportedtoPDFandsavedexternallybeforeupgrading.
Workaround:None.

CQ00368924

AusercannotloginusingtheClientifhisorherpasswordcontainsacoloncharacter(:).
Workaround:UseDataCollectorManagertosetapasswordthatdoesnotcontainacoloncharacter.

CQ00367263

WhenStorageCenterSystemManagerisstartedfromtheEnterpriseManagerClient,SystemManager
doesnotdisplayattributesandReplayhistoryforreplicatedvolumes.
Workaround:UseawebbrowsertostartSystemManagerbyconnectingtotheStorageCenterhost
nameorIPaddress.

CQ00363307

StorageCenterSystemManagercannotbestartedfromtheEnterpriseManagerClientwhenanother
userisloggedintothesamecomputerandusingSystemManager.
Workaround:UseawebbrowsertostartSystemManagerbyconnectingtotheStorageCenterhost
nameorIPaddress.

CQ00362574

OntheReplicationSettingstabintheEditDataCollectorSettingsdialogbox,descriptivetextforthe
SRMSelectableReplaydropdownmenuisincorrect.
Workaround:SeetheonlinehelporEnterpriseManagerAdministratorsGuideforcompleteinformation
abouttheSRMSelectableReplaydropdownmenu.

CQ00362311

TheDataCollectorfailstostartifTCPport8085isalreadyinuseonthehostserver.WhentheData
Collectorisrunning,otherapplicationscannotuseport8085.
Workaround:ConfiguretheDataCollectortouseadifferentport.
1 UseDataCollectorManagertostoptheDataCollectorservice.
2 UseatexteditortoopenthefileC:\ProgramFiles(x86)\CompellentTechnologies\Compellent
EnterpriseManager\msaservice\conf\domain.xml.cml.
3 Searchforthetext<networklistenerport=8085andchange8085toanunusedport.
4 Savethetextfile,thenuseDataCollectorManagertostarttheDataCollectorservice.

Dell Compellent

Issue

Description

CQ00362007

WhentheDataCollectorisconfiguredtoauthenticateuserswithanActiveDirectoryorOpenLDAP
directoryservice,authenticatingwiththeClientfailsintermittentlywhentheUseWindowsCredentials
checkboxisselected.
Workaround:CleartheUseWindowsCredentialscheckboxandenteryourusernameandpassword.

CQ00360899

WhensavingtheVolumeUsagebyStorageTypeusagereportontheStorageview,iftheSavesizedata
asMBoutputoptionisselected,nodataisexportedfortier/RAIDtypes.
Workaround:None.

CQ00360626

WhentestingDisasterRecovery,ifarecoveryvolumefailstomaptoaserverbecausetheLUNisalready
inuse,EnterpriseManagerincorrectlyreportsthatthetestwassuccessful.
Workaround:None.

CQ00358546

ThresholdalertsdonottriggerproperlyforthresholddefinitionsthatusethePercentUsedalert
definition.
Workaround:None.

CQ00357838

AutomatedreportsareformattedincorrectlywhenthelanguagefortheserverthathoststheData
CollectorissettoFrench.
Workaround:OntheserverthathoststheDataCollector,setthelanguagetoEnglish.

CQ00354541

ConfiguringtheDataCollectortoauthenticateuserswithanActiveDirectoryorOpenLDAPdirectory
servicefailsiftheDistinguishedNameofthespecifieddirectoryusercontainsacomma(,).
Workaround:RemovethecommafromtheDistinguishedNameofthedirectoryuserorspecifya
differentdirectoryuser.

CQ00352911

AutomatedtablereportsdonotincludetheMostActiveVolumes,MostActiveServers,andMostActive
Disksreports.
Workaround:None.

CQ00351319

FordirectoryusersthatbelongtotheAdministratorsgroup,ClientauthenticationfailswhentheUse
WindowsCredentialscheckboxisselected.
Workaround:UseDataCollectorManagertoaddtheDomainAdminsgrouptotheAdministrators
group.

CQ00348648

RegisteringaVMwarevCenterServerwithEnterpriseManagerfailsintermittently.
Workaround:None.

CQ00348449

StartingStorageCenterSystemManagerfromtheEnterpriseManagerClientfailsiftheStorageCenter
hostnamecontainsoneormoreunderscore(_)characters.
Workaround:UseawebbrowsertostartSystemManagerbyconnectingtotheStorageCenterhost
nameorIPaddress.

CQ00342462

On32bitWindowsservers,attemptingtoupgradeaServerAgentfrom6.1orearliertoversion2014R1
failsanddisplaysanerror.
Workaround:UninstalltheexistingServerAgentbeforeinstallingthe2014R1ServerAgent.

CQ00334074

IftheDataCollectorisinstalledorupgradedto2014R1beforeJavaRuntimeEnvironment(JRE)1.7is
installed,loggingonwiththeClientusingWindowssessioncredentials(UseWindowsCredentials
checkbox)doesnotwork.
Workaround:
1 UninstalltheDataCollector.
2 Installboththe32bitand64bitversionsofJavaRuntimeEnvironment(JRE)1.7.
3 ReinstalltheDataCollector.

Dell Compellent

Issue

Description

CQ00333016

WhenEnterpriseManager6.4orlatermanagesaStorageCenterrunning6.3.10orlater,theStorage
CenterlogsTYPE_MAPPINGHOSTCACHEGLOBALerrorsintermittently.Thiserrordoesnotaffect
StorageCenteroperations.
Workaround:None.

CQ00327971

TheClientfailstodisplaycorrectlyona32bitversionofWindowswhenanearlyversionofJRE1.6is
installed.
Workaround:InstallthemostcurrentJavaversion.

CQ00295607

AfterupgradingtoEnterpriseManager2014R1fromversion6.2orearlier,attemptingtologontothe
Clientusingasavedpasswordfailsandgeneratesanerror.
Workaround:ClearthePasswordfieldandreenterthecorrectpassword.

CQ00293625

WhenupgradingtheEnterpriseManagerClient,themessageThisprogrammightnothaveinstalled
correctlyappears.
Workaround:Ifthemessageappears,clickThisprograminstalledcorrectly.

CQ00227094

Whenamultipageautomatedreportisprintedinportraitorientation,thefirstpageisprintedin
portraitorientationandsubsequentpagesareincorrectlyprintedinlandscapeorientation.
Workaround:SavethereportasPDFandprintitusingadifferentapplication.

CQ00137339

ErroruninstallingtheDataCollectorafterupgrade.
Workaround:
1 OpentheWindowsProgramsandFeaturescontrolpanel.
2 SelectCompellentEnterpriseManagerDataCollector,thenclickChange.TheInstallShield
Wizardappears.
3 SelectModifyandclickNext,thenfollowthewizardtomodifytheDataCollector.
4 Afterthemodifyoperationiscomplete,usetheWindowsProgramsandFeaturescontrolpanelto
uninstalltheDataCollector.

Known Issues Related to FluidFS Clusters


ThefollowingknownissuesforFluidFSclustersarepresentinEnterpriseManager2014R1.
Issue

Description

CQ00366691

AfterchangingtheFluidFSclusteroperationmodefromNoServicetoWriteThroughMode,the
operationmodeisstilldisplayedasNoService.
Workaround:CloseandthenreopentheEditSettingsdialogbox.Thecorrectoperationmodewillbe
displayed.

CQ00366442

IfaFluidFSclusterisdown,theEnterpriseManagerclientcantakeseveralminutestoloadanda
GatheringInformationmessageappears.
Workaround:None.

CQ00364850

ChangingtheFluidFSclusterFTPEnabledsettinggeneratesconfigurationupdateeventsunrelatedto
FTP.
Workaround:None.

Dell Compellent

Issue

Description

CQ00364679

IfyoudonotremoveaFluidFSclusterfromEnterpriseManagerpriortoupgradingfromFluidFS
version2.0toversion3.0,therewillbetwoidenticallynamedentriesfortheFluidFSclusterinthe
Storagepane.
Workaround:RemovetheduplicateFluidFSclusterentryfromEnterpriseManager:
1 RightclickeachoftheidenticallynamedentriesfortheFluidFScluster,selectDelete,andclick
OK.
2 ClosetheEnterpriseManagerClient.
3 IntheDataCollectorManager,stoptheDataCollectorservice.
4 IntheDataCollectorManager,starttheDataCollectorservice.
5 StarttheEnterpriseManagerClient.TheFluidFSclusterwillnolongerbepresentintheEnterprise
ManagerClient.
6 ReaddtheFluidFSclustertotheEnterpriseManagerClient.

CQ00364333

NASvolumeadministratorscanseeentriesfortheNASvolumesthatarenotassignedtothem,and
whentheyattempttoclickonanentry,aFluidFsNasVolumeStatusnotfounderrorappears.
Workaround:None.

CQ00355923

TheFluidFSclusteriSCSIsettingscannotbemodifiedusingEnterpriseManager.
Workaround:ForinstructionsonchangingtheFluidFSclusteriSCSIsettingsusingtheCLI,contactDell
TechnicalSupportServices.

CQ00353940

TheRPM(revolutionsperminute)foraNASappliancefanexceedsthedisplayedRPMRange.
Workaround:ThehighRPMcanbesafelyignored.IfafaninaNASappliancefails,theRPMincreases
ontheremainingfans,andmayexceedthenormalRPMRange.

CQ00353399

TheFluidFSversiondisplayedontheSummarytabisincorrect.
Workaround:CloseandthenreopentheEnterpriseManagerclient.ThecorrectFluidFSversionwillbe
displayed.

CQ00352906

AfterupgradingfromFluidFSversion2.0toversion3.0,historicaltrafficstatisticsarenotavailableon
thePerformancetab.
Workaround:None.

CQ00352644

WhencreatingausermappingrulebetweenanActiveDirectoryuserandaNISuser,theDomain
dropdownmenuusedtosearchforaNISuserdoesnotlistthenameoftheNISdomain.
Workaround:TosearchforaNISuser,select<UNIXaccounts>fromtheDomaindropdownmenu.

CQ00351516

WhenaNAScontrollerisrebooted,aneventisnotdisplayedatSystemtabAppliancesHardware
Eventstab.
Workaround:ViewtheEventstab,whichdisplaysalleventsfortheFluidFScluster.

CQ00350765

TheVolumestabdisplayisinconsistentbetweenStorageCentervolumesandNASvolumes.Whenthe
toplevelStorageCenterVolumesnodeisselected,therightpanedisplaysonlyvolumesandfoldersat
thetoplevelwithasymbolnexttothefolderstoexpandthem.WhenthetoplevelFluidFSNAS
Volumesnodeisselected,therightpanedisplaysallNASvolumeswithnovolumefolders.
Workaround:None.

CQ00346702

AfterdeletingaFluidFSclusterfromEnterpriseManager,aFluidFSClusterdoesnotexist[ClusterID:
XXXX]errorappears.

CQ00345977

FluidFSclusteradministratoraccountscannotbecreatedforActiveDirectoryusersthatareinthe
trusteddomaininaonewaytrust.
Workaround:None.

Dell Compellent

Issue

Description

CQ00341634

ThestatusoftheFluidFSclusterFibreChannelportsisnotdisplayedontheFibreChannelscreen.
Workaround:UsetheStorageCentertabtoviewtheFibreChannelconnectivitystatus.

CQ00340738

WhenviewingthepropertiesofaCIFSshare,carriagereturnsintheNotesfieldarenotpreserved.
Workaround:None.

CQ00340714

DuplicateNTPserverIPaddressescanbeaddedintheConfigureTimeSettingspageoftheAdd
FluidFSClusterwizard.
Workaround:DonotenterduplicateNTPserverIPaddresses.

CQ00338920

WhenanincorrectusernameorpasswordisenteredintheAddFluidFSClusterwizard,aTheserver
sentHTTPstatuscode401:Unauthorizederrorappears.Theerrormessageshouldbeclarifiedto
indicatethattheusernameorpasswordisincorrect.
Workaround:MakesurethatyouenteravalidFluidFSclusterusernameandpasswordintheAdd
FluidFSClusterwizard.

CQ00319889

ThePhoneHomeproxyserverconfigurationoftheDataCollectoraffectsFluidFSmanagement
communications.
Workaround:None.

00006032

NASapplianceEthernetslotandportnumberingisdisplayedincorrectly.
Workaround:TroubleshootNICissuesbasedonthefollowingslotandportnumbering:
eth0:slot1,port0|eth1:slot1,port1|eth30:slot1,port2|eth31:slot1,port3
eth2:slot2,port0|eth3:slot2,port1|eth32:slot2,port2|eth33:slot2,port3

Dell Compellent

Known Issues Related to SMI-S and Microsoft SCVMM 2012


ThefollowingissueshavebeenreportedforEnterpriseManagerversion2014R1inrelationtoSMISand
MicrosoftSystemCenterVirtualMachineManager(SCVMM)2012.
Issue

Description

CQ00343869

WhenSMISisenabled,upgradingtheJavaRuntimeEnvironment(JRE)from1.6to1.7ordowngrading
from1.7to1.6createsanissuethatpreventsSCVMM2012fromdiscoveringtheDellCompellentSMIS
provider.
Workaround:
1 StoptheDataCollectorservice.
2 DeletethefolderC:\ProgramFiles(x86)\CompellentTechnologies\CompellentEnterprise
Manager\msaservice\Pegasus.
3 StarttheDataCollectorservice.
4 RecreatetheSMISuser.
5 IftheDataCollectorisconfiguredtouseHTTPSforSMISconnections,associatetheSSLcertificate
withtheSMISuser.

CQ00292578

IfthepasswordfortheSMISuseraccountislongerthan8characters,SCVMM2012failstodiscoverthe
DellCompellentSMISProvider.
Workaround:Createpasswordsthathave8charactersorless.

CQ00254350

MappingvolumesfromMicrosoftSCVMM2012toaclusterusesservermappingsinsteadofcluster
mappings.
Workaround:AfterprovisioningaclustervolumewithSCVMM2012,useEnterpriseManagerto
promotetheservermappingtoaclustermapping.

CQ00222093

WhenusingscriptedPowerShellcmdletstoperformmanagementoperationsonlargenumbersof
objects,SCVMMerrorsmightoccur.
Workaround:
UpdateMicrosoftSCVMM2012byinstallingUpdateRollup1forSystemCenter2012.
Ifyoucannotinstalltheupdate,insertdelaysbetweenoperationstoavoidSCVMMerrors.

CQ00197074

IfHTTPSisenabledforSMIS,afterinstallingtheJanuary2012SecurityUpdateforWindowsServer
2008R2x64Edition(KB2585542)anerrormightoccurwhenSCVMM2012attemptstodiscovertheDell
CompellentSMISprovider.
Workaround:RefertotheKnownissueswiththissecurityupdateandRegistryinformationsections
ofMicrosoftKnowledgeBaseArticleKB2643584forsolutionstofixthisissue.

Dell Compellent

10

Known Issues Related to VMware vCenter SRM 5.x


ThefollowingissueshavebeenreportedforEnterpriseManager2014R1inrelationtoVMwarevCenter
SiteRecoveryManager(SRM)5.x.
Issue

Description

CQ00266544

IftheprotectedsitehasStorageCentersrunningversion6orlaterandtherecoverysitehasStorage
Centersrunningversion5.5orearlier,ESXhostsattherecoverysitefailtomountVMFS5datastoresand
logtheerrorHost does not support ATS or ATS initialization has failedinthelocal
vmkernel.logfile.
Workaround:DisableHardwareAcceleratedLocking(ATS)foreachESXhostatbothsitesasdescribed
inVMwareKnowledgeBasearticle2006858,thenrecreatethereplications.

CQ00201044

SRM5.0crashesduringtheChangeRecoverySiteStoragetoWriteablestepduringfailback.
Workaround:UpgradeSRMtoversion5.1orlater.

CQ00198375

SRM5.0processcrasheswhencreatingarecoveryplanonarecoverysiteafteraprotectedsitedisaster.
Workaround:UpgradeSRMtoversion5.1orlater.

CQ00198020

StorageCenterversion5.5.4orearlier:Whenareprotectisnotperformedpromptlyafterrecovering
fromaplannedmigrationwithVMwareSRM5.0,hostsrunningVMwareESX4.1Update1attemptto
writetoLUNsthatarereadonly,causing/var/logonthehoststobeginfillingup.Eventuallythehosts
becomeunresponsiveanddisconnectfromVMwarevCenter.
Workaround:UpgradeStorageCentertoversion5.5.6orlater.
IfyoucannotupgradeyourStorageCenter:
1 Runreprotectassoonaspossibleafterrunningrecovery.Thereprotectfailstocomplete.
2 IftheESXhostdisconnectsfromvCenter,performthefollowingsteps:
a

Check/var/logpartitionspaceanddeleteunneededvmkernellogsifnecessary.

b ReconnecttotheESXhostwithvCenter.
3 Runthereprotectagainwithforcecleanupselected.
4 RestoreplaceholdersfortheESX4.1update1hostvirtualmachines.
5 Deletethe*tmpplaceholdersfromthenewrecoverysite.

Dell Compellent

11

Upgrading to Enterprise Manager 2014 R1


UpgradetheDataCollector,Clients,andServerAgentstoversion2014R1.
Note: DellCompellentrecommendsupgradingtheServerAgents.However,previousversionsof
theServerAgentcontinuetoworkwiththenewversionoftheDataCollector.

Prerequisites

TheDataCollectorbeingupgradedmustberunningversion5.4orlater.

TheserverthathoststheDataCollectormustberunninga64bitoperatingsystem.IftheDataCollectoris
installedona32bitserver,seeMigratingaDataCollectorfrom32bitto64bitonpage 13.

JavaRuntimeEnvironment(JRE)1.7mustbeinstalledontheserverthathoststheDataCollectorandthe
computer(s)thathosttheClient.
Note: IftheDataCollectorisrunningversion6.3.4orearlier,thehostservermusthaveJRE1.7
Update20(orearlier)installed.WhenJRE1.7Update21(orlater)isinstalled,theDataCollector
cannotbestopped,started,uninstalled,orupgraded.

ForeachmanagedStorageCenter,theStorageCentercertificatemustcontainthehostnameor
managementIPaddressusedtoaddtheStorageCentertoEnterpriseManager.Forinstructionson
regeneratinganSSLcertificate,seetheStorageCenterAdministratorsGuide.

Ifyouareupgradingfromversion5.x,allreportsthatyouwanttoretainmustbeexportedtoPDFand
savedexternally.Reportsgeneratedbyversion5.xarenotviewableintheClientafterupgradingtoversion
6.xorlater.

Steps
1 DownloadthelatestEnterpriseManagerDataCollectorsoftwarefromtheKnowledgeCenterby
loggingontothecustomerorpartnerportal(fromsupport.dell.com/compellent).
2 UpgradetheprimaryEnterpriseManagerDataCollector.
a UnziptheEnterpriseManagerDataCollectorSetupfile.
b RuntheEnterpriseManagerDataCollectorSetupfiletoupgradetheDataCollector.
Note: YoudonotneedtouninstallthepreviousversionoftheDataCollector.
c

Ifyouupgradedfroma5.xversion,deletetheoldDataCollectorManagerdesktopiconandStart
Menuitemthatwereleftbehindbytheupgrade.

3 IfyouareusingaremoteDataCollector,repeatStep 2ontheserverthathoststheremoteDataCollector.
4 UpgradeallEnterpriseManagerClientsonWindowsworkstations.
a UsetheEnterpriseManagerClienttoconnecttotheupgradedDataCollector.
b Whenyouareprompted,downloadandinstallthenewEnterpriseManagerClient.
c

Ifyouupgradedfroma5.xversion,deletetheoldClientdesktopiconandStartMenuitemthatwere
leftbehindbytheupgrade.
Note: IfRememberPasswordisselectedwhenyoustarttheupdatedClient,clearthePassword
fieldandreenterthecorrectpasswordbeforeyouconnecttotheDataCollector.

Dell Compellent

12

5 UpgradetheEnterpriseManagerServerAgentsonallWindowsservers.
a DownloadtheupdatedServerAgentInstallerfromtheDataCollectorwebsite.Donotusethe
CHECKFORUPGRADEoptionintheServerAgentManagertoperformtheupgrade.
b RuntheServerAgentInstallertoinstalltheupdatedversion.
Note: IfyouupgradeaServerAgentfromversion5.x,thehostserverisrebooted.Toprevent
areboot,uninstalltheServerAgentbeforeinstallingEnterpriseManager2014R1.
c

Ifyouupgradedfroma5.xversion,deletetheoldServerAgentdesktopiconandStartMenuitem
thatwereleftbehindbytheupgrade.

Migrating a Data Collector from 32-bit to 64-bit


ADataCollectorthatisinstalledona32bitservercannotbedirectlyupgradedtoversion2014R1because
EnterpriseManager6.3.1removedDataCollectorsupportfor32bitoperatingsystems.Toupgradeto
version2014R1,installtheDataCollectorona64bitserver,andthenmigratethedatafromtheoldData
CollectortothenewDataCollector.
1 Ona64bitserver,installthesameDataCollectorversionthatisrunningontheexisting32bitserver.
2 MigratetheDataCollectorconfigurationfromthe32bitservertothe64bitserver.Forspecific
instructions,seetheDataCollectorManagementchapterintheEnterpriseManagerAdministrators
Guide.
3 UpgradetheDataCollectoronthe64bitservertoversion2014R1.

Related Documentation
ThefollowingdocumentationisavailableforEnterpriseManagerversion2014R1:

EnterpriseManager2014R1InstallationGuide(documentnumber680028017)
Containsinstallationandsetupinformation.

EnterpriseManager2014R1AdministratorsGuide(documentnumber680017020)
Containsindepthfeatureconfigurationandusageinformation.

EnterpriseManager2014R1OnlineHelp
ProvidescontextsensitivehelpfortheClient,DataCollectorManager,andServerAgent.

2014DellInc.

Trademarksusedinthistext:Dell,theDelllogo,andCompellentaretrademarksofDellInc.Other
trademarksandtradenamesmaybeusedinthisdocumenttorefertoeithertheentitiesclaimingthemarks
andnamesortheirproducts.DellInc.disclaimsanyproprietaryinterestintrademarksandtradenames
otherthanitsown.
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