39.

The __________ stage is complete

when members begin to think of
themselves as part of a group.

forming

43. In the __________ stage, high levels of

task performance are not the group's
top priority any longer. b. adjourning

the three type of energy cognitive

affective physical are associated with
which type of learning

Accelerated learning offers the participant:

Your answer:
c) An alternative experience to traditional approaches
Feedback:

The three types of energy: cognitive, affective and physical are associated with which
type of learning:
Your answer:
a) Accelerated learning

According to expectancy theory, managers can promote high levels of motivation in

their organization by taking steps to insure that:
I. Expectancy is high
II. Instrumentality is high
III. Effort is high
IV. Valence is high

I. Expectancy is high
II. Instrumentality is high

According to WERS what is the most

common criteria used in the award of
variable pay?

assesment by supervisor

acc to punctuated group eq model all of

the following are true about groups
except

a transition takes place at the end of

first phase---

after which satge of group development

here is a clear hierarchyof leadership
within the group

storming

The agency theory explanation of the

influence of pay on employee behavior
spotlights:

) the alignment of the interests of

managers (principals) with that of their
subordinates (agents)

all of the following are operational

activities of hr except which is atrategic
activity

responding to goals and objectives set

by executive

All of these are limitations of job- based pay structures except which one?

...

This is the correct answer.

A) The emphasis on job levels and status differentials discourages
promotion-seeking behavior but encourages lateral employee movement.

IV. Valence is high

all of these instruments should be

considered in strategy implementation
except
All of these organization conditions should be in place for gainsharing to be successful
except

system control

...

This is the correct answer.

C) command-and-control management style

The _____ approach to performance management focuses

on the extent to which individuals have certain traits
believed desirable for the company's success.
A) attribute

...

_____ are the characteristics of jobs that an organization values and chooses to pay for.

...

This is the correct answer.

D) Compensable factors

______ are useful for understanding the amount of v ariance between an outcome and the expected v alue or av erage
outcome.

...

This is the correct answer.

B) Histograms

----a simulation of admin tasks of a

managers job

in-basket

barrier that needs to be overcome in an

org if an org is to become learning org

barrier of fragmentation

best way to reduce adv erse effects of appraisal problems is to:

:

...

record critical incidents.

.
An employee's performance is best rated by :

Correct Answer:
superv isor

B _____ refers to the relative pay of

different jobs and how much they are
paid.

Pay structure

ccording to Masie (www.masie.com) e-learning is

about:

d) Experience

r:

centralised structures

both simple n functional

The central tendency problem may be solved by:

A supervisor who rates an unfriendly employee low on all traits because of it may be
influenced by the:
Your Answer:

ranking employees.

halo effect.

A change agents role is to:

neither

command group is also known as

unit ,department

command group is aso task group but

not all task groups are command groups
because task group can cut across org

...

Comparing every subordinate with every other subordinate helps the supervisor to:

he most popular performance appraisal technique is the:

Your Answer:

.
Correct Answer:
make the ranking method more precise.

graphic rating scale.

most popular appraisal method for ranking employ ees is the:
:
alternation ranking method.

_____ competition is the amount an organization must pay to compete against other companies that hire similar
employ ees.

...

This is the correct answer.

B) Labor market

The complex task of obtaining a single going rate for a given job in the competitive labor
market requires a network of decisions that are based on both ________ and ________ .

...

This is the correct answer.

B) art and science

Concentration-oriented organizations are thought to require a very

different set of pay practices by virtue of all of these except

...

This is the correct answer.

C) more decentralization and flexibility in pay decisions

Corporate-level strategy utilizes what

time frame for planning?

II. Intermediate-term
III. Long-term

cost driven hrm

u dont have strategic planning but

people are viewed as resource

Criticisms of training are based on the

understanding that:

he nature of work has changed and

therefore its unsuitable for the type of
employees engaged

Curtailing the performance of

dysfunctional behaviours by eliminating
whatever reinforces them is known as:

) Extinction

decentralised

both divisional n holding company

structure

a dev program doesnt include

current focus

Direct discrimination occurs when which

of the following occurs?

Workers of a particular sex, race or

ethnic origin are treated less favourably
than other workers

Division- business unit that has its own set of

managers and functions or departments and
completes in a distinct industry

...

During strategy formulation, assessment of the

organization's internal strengths and weaknesses should
focus on both _______ and ______ aspects of resource
availability.

This is the correct answer.

A) quantity and quality

early roots of contemporary hrm

1890

______ employees are those who are performing at a bare minimum level
because of a lack of ability and/or motivation to perform well.

C) Minimal

...

Employee Share Ownership Plan? .

Where a trust is established which purchases shares on the behalf of the employee
using money borrowed from a financial institution

An employee's past performance may result in the supervisor incorporating the

__________________ problem in the appraisal.

...

Bias.

___ error occurs when individuals are compared with one another instead of against an
objective standard.

...

This is the correct answer.

D) Contrast

expectancy theory focuses on

relationsgips between whih three
factors

...

Expectancy theory focuses on the relationships between which three factors?

...

This is the correct answer.

C) Inputs, performance, and outcomes

factor comparison is a

complex type of method

The first step in a typical job analysis is

to examine the overall organization. The
next step is:

d. select jobs to be analyzed

The first step in the human resource

planning process is:

forecasting future human resource

needs.

focus of rships in distributive

bargainning

accomodation

The forced distribution method rates an employee's performance:

Ensuring that each employee falls into a predetermined percentile is a feature of the:
Your Answer:

relative to other employees

forced distribution method

For feedback to be effective:

A) the manager should ask the employee to rate
his or her performance before the session.

...

The four generic standards required for

effective personnel selection are well-defined
building blocks that form the logical order of:

C) reliability, validity, generalizability,

and utility.

the fourth step in the procedure for

developing a guide for structured
situational interviews is to

create benchmark answers

functional specialists in hr are known as

centre for expertise

functional structure would be found n

business producing a single product or

limited range of products

Graphic rating scales and mixedstandard scales are used to determine

This is the correct answer.

C) attributes.

grouping on func similarity

departmentisation

group of employees who work together learn from

each other n develoop a common undeerstanding of
how to geet work accomplished

communities of practice

Groups whose members make

individual contributions exhibit
_______________

C) Pooled task interdependence

a growth in proportion of knowledge

workers has increase since

1950

has a win win focus n most prferable

strategy

integrative bargaining

hcm

high class mgt

he final stage in the workflow analysis is

to:

identify the inputs used in the

development of the work unit's product.

he final standard that any selection

method should adhere to is:

This is the correct answer.

C) Legality

Helping employees become effective at

their jobs is part of

developmental purpose.

he strategies that evolve from the grass roots of

the organization and can be thought of as what
organizations actually do are referred to as

This is the correct answer.

D) emergent strategies.

hich of these HR competencies calls for making

logical decisions that support the company's
strategic plan based on the most accurate
information possible?

This is the correct answer.

A) Business competence

hr functions that begin with assesment

of what hr is doing then identify major
people outcomes should focus on

business driven

hr input to org resource conversion

chart

contractors

hrm aims to maximise emp as well as

org

effectiveness

hrm generalists assigned to business

units withi the firm

field generalist

hrm has been fashionale since

last 100 years

HRM has primary responsibility for all of

these implementation variables excep

org structure

hr strategy shud be matched to

business strategy

best fit

human resource planning process

consists of

C) forecasting; goal setting; strategic

planning

identifies the conditions in which tasks

are performed

task analysis

If one were to think of HR as a business, which of the following

"product lines" involves developing effective HR systems that
help the organization meet its goals for attracting, keeping, and
developing people with the skills it nee

In agency theory, the manager is typically considered

B. Business partner services

...

This is the correct answer.

A) the agent

in analytical approach utility analysis

estimates cant be obtained for

In a Structured Interview, the interviewer

This is the correct answer.
A) uses pre-set standardized questions which are put across to all the
interviewees.

use cost of new mis

...

Increasing the number and variety of

tasks assigned to a job is called:

In devising successful reward systems which of the following are likely to be

important? Select all that apply. a. External and internal labor market. b.
Technology. c. Integration with other HRM practices. d. All of above 19. Kessler
suggests that organizations are most likely to focus upon what?
Page 38
a. Business strategy

b. job enlargemen

...

indviduals who ensure that

transactional activities are delivered
throughout the org

service centres

Inequity exists when _____________.

) A person's output/input ratio differs

from the referent'

Inequity that exists when a person perceives that

his or her own outcome/input ratio is greater
than the ratio of a referent is known as:

Overpayment inequity

in expectancy theory what is a perception about

the extent of which effort will result in a certain
level of performance

expectancy

in expectancy theory what is a

perception about the extent of which
performance will result in a outcome

instrumentality

Informal groups include:

I. Self-managed groups
II. Interest groups
III. Friendship groups

II. Interest groups

III. Friendship groups

In goal-setting theory it is important for

organizational people to do all of these
except:

This is the correct answer.

A) Set the goals

In goal-setting theory it is important for

organizational people to do all of these
except:

A) Set the goals

in hackman and oldham comprehensive approach to

job design one of the critical psychological states
that can be triggered by the core characterstics of a
job is

Your Answer:
knowledge of results.

in order to increase in hrm value there

shud be increase of effort in traditional
n

transformational activitues

in org pursuing a personalisation

strategy which reward sytem is
appropriate

a system which recognises the effort of

workers who share

. In..........participation workers are given

more powers to plan make decisions
about their own & work.

descending

In regards to pay as a motivator, the

theories suggest all but which of the
following?

D) The distribution of outcomes such as

pay should be related to the
instrumentality of the need.

Internal analysis following attempts to

identify the organization's

strengths and weaknesses

In the determination of an
organization's mission, the first step
managers should take is ______________.

Define the business

In the "five forces model," the type of

competitive activity that exists between
organizations is known as

the level of rivalry

In the job characteristics model, ________ refers to

the degree to which a job requires completion of
a whole and identifiable piece of work.

task identity

in tqm who defines what quality is

customers

______ involves identifying each action and decision necessary to complete work.

...

This is the correct answer.

C) Process-flow analysis

involves training the team how to share

information and decision
In which of the following methods is the ev aluation done by someone other than the employee's own superv isors?
Your Answer:

coordination

...

Essay method
Correct Answer:
Field rev iew method
11.
Incorrect Job ev aluation is a technique adopted for determining the _______ of the job.

In which of these, causes are listed in decreasing order of importance, where importance is
Your Answer:
usually defined as the frequency with which that cause resulted in a problem?
internal and external worth
Correct Answer:

...

internal
This isworth
the correct answer.
D) A Pareto char

In which of these steps, the HR manager

attempts to ascertain the supply of and demand
for various types of human resources?

This is the correct answer.

A) Forecasting

_____________ is a percentage on the

volume of sales.

comission

_______ is one of the few factors that

displays any validity across a number of
different job categories.

This is the correct answer.

C) Conscientiousness

_____ is the extent to which a performance

management system elicits job performance that is
aligned with the organization's strategy, goals, and
culture.
_____ is the extent to which a performance measure tells employees what is expected of them
and how they can meet these expectations.

Strategic congruence

...

This is the correct answer.

B) Specificity

_____ is the extent to which the performance management system elicits job performance that is congruent with the
organization's strategy, goals, and culture.

This is the correct answer.

C) Strategic congruenc

...

is the process of defining the way work

will be performed and the tasks that will
be required in a given job.

Job design

je methods quanti/analy & quali

-quanti point ranking n factor comaprison(in contrast to other methods that provides relative
worth it provides absolute worth also)
-quali ranking(most widely used) n job grading /job classidiction

appraisal metods
-graphic rating scale
-alteation ranking(best n worst)
-forced distribution
-paired comparison
-mbo

The job description includes a section

on which of the following?

Summary of the job

______ jobs are unique to organizations, and they cannot be directly valued or compared
through the use of market surveys.

...

This is the correct answer.

C) Nonkey

Jobs of similar worth or content grouped together for pay administration purposes are called

...

This is the correct answer.

D) pay grades

The Kolb learning cycle refers to:

...

Your answer:
d) Insights into the way that people learn

Listing the ranges of performance values for specified traits is a feature of the:
Correct Answer:
graphic rating scale

In the appraisal process, the HR department is responsible for:

Your Answer:
monitoring the appraisal system.

management strategy aimed at embedding awareness of quality in all

organisational processes.

tqm

managers bear prime responsibility for

identifying and implementing efficiency
enhancing improvementsin production system at

functional-level

Managers can motivate people to avoid

performing dysfunctional behaviours by
using:

I. Extinction
II. Punishment

Managers can motivate people to avoid performing

dysfunctional behaviours by using:
I. Extinction
II. Punishment

I. Extinction
II. Punishmen

a method of test validation that requires

thorough job analysis and accurate job
descriptions

content validity

most appropriate in unstable

unpredictable env

) Geographic structure

B) Client structure

C) Product structure
This is the correct answer.
D) All of these.

most commonly used in the public sector, typically reports on the

reasons for the dispute, the views and arguments of both sides,
and (in some cases) a recommended settlement which parties are
free to decline

fact finder

most effective technique for teaching interpersonal

skills

behavior modelling

most inaccuracy likely to result from

job description

Motivation consists of psychological forces that determine all but which

of these:

This is the correct answer.

D) A person's desire for succes

s.

multidisciplinary teams

all team members have different skills n

expertise which they pool

name the system which is simple less expensive n less time consuming

ranking

Norming occurs when ___________. d. close relationships develop and the group
demonstrates cohesiveness
42. The __________ stage is complete when the group structure solidifies and the group
has assimilated a common set of expectations of what defines correct member
behavior. d. norming

...

not 1 of the 4 approaches to emp

development

informl education

not a function normally performed by

the HR departmen

emp relatiom]ns

not a step in carer mgt process

mentoring

not a step in the planning process?

Appraisal and assessment

not a type+of+task+interdependence

pyramidical

n which of these programs, the pay ment method is a bonus?

A) Gainsharing

...

B) Incentiv e pay

C) Profit sharing
This is the correct answer.
D) All of these.

n which step of SWOT analysis would

"slower market growth" be most likely to
arise?

an od method that is most closely

associated with intragroup level
intervention is

all

one of the few factors that displays any

validity across a number of different job
categories

...

opa

org process adv

The organization's use of performance management information in decisions such as

salary administration, promotion, and retention-termination, pertains to which of
these purposes?

...

This is the correct answer.

A) Administrative

An organization-wide program whose aim is to get employees to want to improve operations

is the:

Subordinates and supervisors review the employees' performance and plan to

correct deficiencies in the:

Your Answer:

Your Answer:

TQM approach.

appraisal interview.

The perceived link between behaviors and pay is called

...

This is the correct answer.

D) instrumentality

Performance evaluation can be defined

as a process of evaluating

past and present performance

performance management is believed to

have originated from which country

usa

person cultur found in which type of org

dentist

person who manipulates a group in the

interest of some other group is called

spl interest pleader

the point method of job evaluation

entails aka point factor method

identifying several compensable factors, each

having several degrees, and the degree to which
each of these factors is present in the job

A possible consequence of delayering and banding is a

This is the correct answer.
A) reduced opportunity for promotion.

Problems of performance management include all of the following except:

This is the correct answer.

D) discouraging employees' short-term goals.

...

...

Problems with appraising performance include:

The critical incident method is not useful for comparing employ ees without:

Correct Answer:
Employ ees' expectations about ratings.
.
A seemingly objectiv e graphic rating scale may result in unfair appraisals because of:
:
unclear standards.

numerical rating.
A combination of sev eral appraisal methods is used in the:
.
Correct Answer:
Behav iorally Anchored Rating Scale

_______ programs offer a means of sharing productivity gains with employees.

...

This is the correct answer.

D) Gainsharing

The __________ provides a direct assessment of the degree to which actual pay is
consistent with the pay policy.

...

This is the correct answer.

B) compa-ratio

The purpose of the Behav iourally Anchored Rating Scale(BARS) is to

Your Answer:

...

ev aluate a good or bad performance

Correct Answer:
None of the abov e
8.
Incorrect Which of the following is an essential prerequisite of M BO?

pwer that comes from the fact that

people like u

Your Answer:

Joint goal-setting
Correct Answer:

reffrant

All of the abov e

Reasons for appraising performance include all of the following except:

...

Your Answer:
Ranking employees

refers to computations n calculations

used to review and document hrm
decisions and practices
refers to process of sending employees directly
into communities to interact with persons of
different cultures races nn nationalities

transaction processing

cultural immersioin

refers to rship n trust b/w labor n mgt

negotiations

attitudnal structuring

_____ refers to the relative pay of jobs in

an organization.

Job structure

Responsibilities that the HR department is solely responsible for include all of these except

...

This is the correct answer.

D) employment interviewing.

__________ reward(s) indiv idual performance with payments that are not rolled into base pay and by measuring
performance as physical output.

...

This is the correct answer.

B) Indiv idual incentiv e

sec of id act that states an employer

should only retrench emp who have
been most recently hired

25g

Secure, content, and non-depressed

refers to which of these big five
dimensions of personality?

This is the correct answer.

A) Adjustment

Small group assembled for an in-depth

group interview to discover what people
think about an issue or product

focusgroup

s mgt

mechanistic approach

Sociable, assertive, talkative, and

expressive are attributes of which of
these Big Five dimensions?

This is the correct answer.

D) Extroversion

some of the complexity of establishing

compensation for individual employees is because
the rate of pay must be acceptable on the dimension
of

all

Some personnel selection techniques measure

personality characteristics traits rather than cognitive
abilities and assess all the following core personality
dimensions except:
Steps in Job Analysis
Decide how to use the information
Rev iew relev ant background information
Select representativ e positions
Conduct the analysis
Verify with the worker and superv isor
Dev elop a job description and job specification
2003 Prentice Hall. Inc.

This is the correct answer.

A) Patience

last step Develop a job description and

job specification

Stock options are used under which of these programs?

...

A
This is the correct answer.
B) Ownership

the strategic planning group decides on

strategic direction during strategy

fomulation

Structured learning refers to learning that is:

...

Your answer:
b) Planned and associated with specific outcomes

succession planning is done in three time

frames.immediate,intermediate,longrange

...

A task force is also known as a(n) ___

committee.

task

___________ task interdependence occurs in groups in which the

work performed by each group member is fully dependent on
the work performed by other group members. Managers should
strive for _________________ group size under this type of task
interdependence.

Reciprocal, small

Team award plans tend to use all of the following performance measures except

...

This is the correct answer.

C) physical output

The term performance rating system stands for

...

Your Answer:
a grade or score concerning the overall performance

test used to measure indviduals

potential for learning new skills

The _______ theory focuses on the div ergent interests and goals of the organization's stakeholders and the way s that
employ ee compensation can be used to align these interests and goals.

This is the correct answer.

B) agency

aptitude test

...

______ theory suggests that monitoring would be less costly and more effective if
performed by employees because they have knowledge about the workplace and
behavior of fellow employees that managers do not have.

...

This is the correct answer.

A) Agency

this group exists to associate with others

primary

This is a plan that indicates how a division intends to

compete against its rivals in an industry:

B) Business-level strategy

This strategy serves only one segment of the

overall market and tries to be the most
differentiated organization serving the segment:

Focused differentiation

to identify defects deming urged use of

statistical tools that would help spot

variations

the traditional approach to job design is

based on

job simplification

transformational change which occurs

as a reaction to drastic changes in an
organisation's environment is identified

re-creation.

type of interview that could also be described as somewhat like a general

conversation is

non directive

Under _____, payments are based on a measure of organizational

performance and the payments do not become part of the base salary.

...

This is the correct answer.

A) profit sharing plans

under which system the process is based on

personal judgement and therefore tends to
get influenced by personal biases

point ranking method

Upward appraisal is a performance

appraisal of a boss written by the
subordinates

...

using this descision making method group

members voice their feelings n opinions but
leader makes the final decision

decision by authority

the utilisation of indviduals to achieve

organisational objrctives is

hrm

Variable Pay Systems

Performance Related Pay.
d. Payment By Results.

...

what combine a divisional

departmentalisation scheme with
relatively low levels of centralisation

product differntiation

what is meant by a personalisation

approach to knowledge management

where workers share their tacit

knowledge with other people

What is meant by a Profit Sharing

Scheme?

pproved Profit Sharing Schemes involve

distribution of shares to employees free
of charge.

What is meant by 'internal' and

'external' fit?

Correct Answer:
HR policies which are complementary and consistent within the
organisation and with the overall business strateg

what rfers to giving employees online

access to hr information

self service

when did interest in knowledge mht

increased

mid 1990

When each job is indiv idually compared with ev ery other in the organization, it is called
Your Answer:

...

Ranking method
13.
Incorrect Which of the following is not an analytical method of job ev aluation?

Correct Answer:

when evauating the effectiveness of

recruitment sources what should be
measured

Paired comparison
14.

no. of applicants produced

Incorrect Which of the following is an analy tical method of job ev aluation?

Correct Answer:

Point ranking method

15.

When
the measure is reliable over time, it is said to have
Incorrect When jobs are grouped on the basis of the similarities found in their characteristics and v alues, it is called

...

Correct Answer:

This
is the correct answer.
Job grading
C) test-retest reliability.

which acc to mbti tends to be idealistic,loyal to their values n people who

arer imp to them

Which comparativ e approach to performance measurement uses a ranking format with employees ranked in groups?

A) Paired comparison

B) Graphic rating scales

infp's

This is the correct answer.

D) Forced distribution

C) Critical incidents

which groups are often refered to as

departments or units within an
organisation

command group

Which if these refer to the relative pay of jobs in an organization?

Job structure

Which is a type of group or team?

I. Virtual teams
II. Command groups
III. Cross-organizational teams
IV. Self-development teams

Which is the lowest level of integration between the human resource management
function and the strategic management function?

Which of the following appear in Rodger's seven point

plan?
Your Answer:

Virtual teams
II. Command groups

Administrative linkag

Attainment and interests

Which of the following approaches to performance

management has high validity results if ratings are
done carefully, but has very low specificity

Comparative

Which of the following approaches to performance management has poor strategic

congruence results unless the manager takes the time to make the link, has high validity if
ratings are done carefully, and has moderate acceptability?

Comparative

Which of the following area(s) is/are covered under the

heading of attainment in Rodger's seven point plan?

Educational qualifications and work

experience

Your Answer:
Which of the following factors correspond to
consequences while analyzing poor performance?
A) Do work group or team norms encourage employees
not to meet performance standards?
Which of the following has a different approach from the other two?

A) Alderfer's ERG Theory

...

Herzberg;'s Motivator Hygiene

This is the correct answer.

B) Herzberg;'s M otiv ator Hygiene Theory

C) M aslow's Hierarchy of Needs

Which of the following involves collecting data at

multiple points in time? Control charts

...

Which of the following is a direct

method of advertising a vacancy?

Times Educational Supplement

Which of the following is an example of

an indirect payment?

Health insuranc

D) None of these

Which of the following is not a common criticism of using personality tests in selection?
Your Answer:

...

There are no reliable instruments with which to assess personality

Which of the following is NOT a

distinguishing characteristic of
Organisational Development (OD)

Adoption of an emergent approach to

change.

Which of the following is not a

performance measure aspect of the
Balanced Scorecard Incentive Concept

D) External

Which of the following is not a personal

benefit?

c. sales bonus

Which of the following is the most essential requirement for an effective points-based
rating system?

...

Your Answer:
Comprehensive, dependable and consistent information

which of the following number of participants be

considered a small group

which of the following product lines of hr emphasise

resource efficiency?

admin services n transaction

Which of the following purposes does the performance

management information serve when factors such as
salary (pay raises), promotions, terminations, and
recognition of individual performance are considered?

B) Administrative

Which of the following rating errors occurs when a rater giv es employees low ratings on all aspects of performance
because of an ov erall negativ e impression of the employ ee

Horns

Which of the following stage(s) is/are part of the employee recruitment

process?

Assessment of the job

Your Answer:

Which of the following types of

employee appear in the flexible firm
model?
Which of the following would not form
part of a flexible reward package?

:
External staff and the second peripheral group

Performance-related pay

Which of these are usually used for selection and promotion

decisions?

This is the correct answer.

B) Assessment centers

Which of these best describes the term

'hard' HRM?

A cost-centred, rational, approach to

managing people

Which of these gives managers an indication of

the performance of a company based on the
degree to which stakeholder needs are satisfied?

The balanced scorecard

Which of these is appropriate for use in

small sample settings?

Content validation

Which of these is (are) the most frequently used source of performance information?

...

This is the correct answer.

D) Managers

Which of these is defined as the average pay of jobs in an organization?

...

This is the correct answer.

D) Pay level

Which of these is described as a way for companies to track financial results while
simultaneously monitoring progress in building the capabilities and acquiring the
intangible assets they would need for future growth?

...

This is the correct answer.

A) The balanced scorecard

which of these is not an opportunity

emerging from downsizing
Which of these is not a technique under the comparativ e approach to measuring performance?

A) Forced distribution

B) Paired comparison

) Downsizing through early retirement

program, essentially reduce the work
force with a "grenade" approa
This is the correct answer.
C) Graphic rating scales

D) Ranking

Which of these is the process of defining the way

work will be performed and the tasks that will be
required in a given job?

This is the correct answer.

A) Job design

Which of these maximizes the fit

between the company's social and
technical systems?

High-performance work system

Which of these programs presents a clear performance-reward

connection?

...

This is the correct answer.

A) Incentive pay
Which of these refer to evaluators purposefully distorting a rating to achieve personal or
company goals?

...

This is the correct answer.

D) Appraisal politics

Which of these roles require that HRM help transform organizations to

meet the new competitive conditions?

Change agent

Which of these statements is not a

source of concern about assessment
centres?

Correct Answer:

Which of these strategies, according to Michael Porter, is

achieved by constructing efficient large-scale facilities,
by reducing costs through capitalizing on the experience
curve, and by controlling overhead costs

They are an untried and untested method

Overall cost leadership

Which of these strategies are the results of the

rational decision-making process used by top-level
managers as they develop a strategic plan?

ntended strategies

Which of these theories argues that employees

who are paid more than they would be paid
elsewhere will be reluctant to "shirk"?

B) Efficiency wage theory

Which time period is a correct representation?

I. Short-term is 1 to 3 years
II. Intermediate-term is 3 to 5 years
III. Long-term is 5 or more years

Why might an organization use multiple

systems of appraisal

III. Long-term is 5 or more years

Different systems for different

organizational groups

With regards to agency theory, the type of contract that an organization should use
depends on any of the following factors except

...

This is the correct answer.

B) law of effect

With regard to management style, all of these programs work best with participation except:

This is the correct answer.

C) incentive pay

...