Chapter

Installation worksheets

The suite installer allows you to choose the AR System features you want to install.
Several of the features require that you enter parameters such as file location
information. This chapter includes a worksheet for each feature that requires
information to complete the installation.
The following topics are provided:

All features worksheet (page 76)

AR System server worksheet (page 77)
BMC Remedy Approval Server worksheet (page 84)
BMC Remedy Assignment Engine worksheet (page 84)
BMC Remedy Email Engine worksheet (page 85)
BMC Remedy Flashboards worksheet (page 87)
BMC Remedy Mid Tier worksheet (page 88)
BMC Remedy User and BMC Remedy Alert worksheet (page 90)
BMC Remedy Developer Studio worksheet (page 91)
BMC Remedy Data Import worksheet (page 91)

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All features worksheet

Table 5-1: BMC Remedy Flashboards worksheet
Installation parameter

Value

Destination Directory
Path to where you want to install all features.
If you are installing another AR System server on
the same machine, enter a new folder path in which
to install the files. The default path is C:\Program
Files\BMC Software\ARSystem for Windows
and /opt/bmc/ARSystem/ for UNIX.
Minimal or Custom Setup?
See page 48.
Features to Install
(Custom Setup only)

Minimal Setup
Custom Setup
AR System Components

AR System Server

Installation Guide

ARDBC LDAP Directory Data Access

Web Services Plugin
Simple Network Management Protocol
(SNMP) Configuration
Full Text Search (FTS) Configuration

Approval Server
Assignment Engine
Email Engine
Flashboards
Mid Tier

AR System Clients

76

AREA LDAP Directory Service

Authentication

BMC Remedy User

Crystal Reports
ODBC

BMC Remedy Alert

BMC Remedy Developer Studio
BMC Remedy Data Import

AR System server worksheet

AR System server worksheet

Table 5-2: AR System server worksheet (Sheet 1 of 7)
Installation parameter

Value

JRE Path
Path to the Java runtime environment for this
installation.
JDK Path
Path to the Java Development Kit for the BMC
Remedy Mid Tier you want to install.
Note: This field appears only if you are also installing

the mid tier on the same machine as the AR System

server.
Existing AR System Servers
If a server is already installed on the computer, you
are prompted to upgrade or overwrite an existing
server or to install a new server.
Java Plug-in Server TCP Port Number
A unique port address greater than 1024
Register with the Portmapper
See page 53.

Yes
No

AR System Server TCP Port Number

See page 53.
AR System Server Plug-in TCP Port Number
See page 53.
DATABASE INFORMATION
Database Type
The database you will be using as the foundation for
the AR System server

Database Client Home Path (UNIX only)

Authentication (SQL only)
Unicode Character Strings (SQL and Sybase only)

IBM DB2
Oracle
Microsoft SQL
Informix
Sybase
Windows Authentication (See page 31.)
SQL Server Authentication
Unicode Character Strings

Select this option if you are installing on a Unicode

database. For information about Unicode
installations, see Appendix C, Unicode and
AR System.
Note: For installations on Oracle databases, the

installer determines whether to use Unicode. For

DB2 databases, the Unicode option appears on a
DB2 database panel.

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Table 5-2: AR System server worksheet (Sheet 2 of 7)

Installation parameter
Host Name or IP Address
Host name or IP address of the database server.
The computer from which you are installing must be
able to connect (ping) to the name or address you
provide. (The server host name does not need to be
a fully qualified host name.)
Additionally, make sure to configure the primary
DNS server. For more information, ask your system
administrator.
DB2 Instance Name (DB2 only)
AR System Server DB Port
For example, the default for SQL is 1433, and the
default for Oracle is 1521.
AR System Server DB Alias Name (DB2)
AR System Server DB Instance Name (Oracle and SQL)
AR System Server DB Server Name (Sybase)
Your DBA created and named this alias, instance, or
server when installing the database.
Informix Configuration Name (Informix only)
AR System Server DB Login ID
User name of the administrator who has permission
to create the AR System database and database
forms.
The default is ARAdmin, but you can enter another
name in this field. (If you use another name, make
sure you remember it.)
Note: For DB2 databases, use the operating system user

name and password.

Note: If you are running multiple instances of the

AR System server on this machine, you must have a

different logon for each instance.
AR System Server DB Password
The default is AR#Admin#, but you can enter
another name in this field. The default password
might not follow your companys standards. (If you
use another password, make sure you remember it.)
Directory Path for tnsnames.ora File (Oracle only)
See step 8 on page 33.
This field appears only if the installer cannot find it
on ORACLE_HOME.
Windows Login (SQL only)
This field appears when SQL database is used and
when Windows Authentication option is selected.

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Value

AR System server worksheet

Table 5-2: AR System server worksheet (Sheet 3 of 7)

Installation parameter

Value

Windows Password (SQL only)

This appears when SQL database is used and when
Windows Authentication option is selected.
AR System Server Administrator Name
The default user name is Demo.
After the installation, you can change this user name
in the User form. See the Configuration Guide.
AR System Server Password
The password should be blank.
After the installation, you can change this password
in the User form. See the Configuration Guide.
AR System Server TCP Port
See page 53.
AR System Server Name Alias
See page 55.
Host Name or IP Address
The host name of the physical system on which the
AR System server will be installed.
The host name might not match the server alias
because you can have multiple aliases for each
system.
See page 55.
Type of Installation
See page 56.

Upgrade
Overwrite
Server Group

Database Administrator User Name

Database Administrator Password
IBM DB2
Note: The following fields do not appear if you pre-

create the database as described in Pre-creating a

database on page 40.
Unicode Character Strings
Select this option if you are installing on a Unicode
database.
Type of Tablespace

Unicode Character Strings

SMS

New temp tablespace

DMS

AR System Tablespace Name

See page 33.
Container Name
Container Size (MB)
New Temp Tablespace? (Optional)

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Table 5-2: AR System server worksheet (Sheet 4 of 7)

Installation parameter

Value

AR System Temp Tablespace Name (Optional)

Temp Container Name (Optional)
Temp Container Size (MB) (Optional)
Oracle
Note: The following fields do not appear if you pre-

create the database as described in Setting up a

previously created tablespace on page 34.
AR System Tablespace Name
See page 33.
Datafile Name
Datafile Size (MB)
New Temp Tablespace? (Optional)

New temp tablespace

Unicode Character Strings

AR System Temp Tablespace Name (Optional)

Temp Datafile Name (Optional)
Temp Datafile Size (MB) (Optional)
Microsoft SQL
Note: The following fields do not appear if you pre-

create the database as described in Pre-creating a

database on page 32.
AR System Database Name
Datafile Name
Datafile Size (MB)
Logfile Name
Logfile Size (MB)
Informix
Unicode Character Strings
Select this option if you are installing on a Unicode
database.
Informix Database Space
Name of the Informix configuration file. The default
is onconfig.
Sybase
Note: The following fields do not appear if you pre-

create the database as described in Pre-creating a

database on page 36.
AR System Database Name
Datafile Name
Datafile Size (MB)
Logfile Name
Logfile Size (MB)

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AR System server worksheet

Table 5-2: AR System server worksheet (Sheet 5 of 7)

Installation parameter

Value

PASSWORDS
Local DSO User Password
See page 59.
Application Service Password
See page 59.
Mid-Tier Administration Password
See page 59.
OTHER PORTS
The following fields appear only if you are installing
Flashboards or Email Engine.
Flashboards Server RMI Port
See page 53.
Flashboards Server RPC Program Number
See page 53.
Email Engine RMI Port
See page 53.
Email Engine Server RPC Program Number
See page 53.
STARTUP OPTIONS
Startup Options
The options are:

Automatic startupStart the services

automatically after every reboot.

Manual startupDo not start the services
automatically after every reboot.

Automatic Startup
Manual Startup

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Table 5-2: AR System server worksheet (Sheet 6 of 7)

Installation parameter
LOCALIZATION
Localized Views (in addition to English)
Note: If you are upgrading, the installer does not detect

the languages previously installed for AR System.

You must manually select the languages you want
to install.

Data Language

Value

Spanish
French
Korean
German
Italian
Japanese
Russian
Simplified Chinese
English
Spanish
French
Korean
German
Italian
Japanese
Russian
Simplified Chinese

SNMP
System Location Information
Physical location of the computer where the SNMP
agent is installed.
Administrator Contact Information
Contact information (such as telephone number) for
the SNMP agent administrator
SNMP Agent Port
The unique port address that network management
stations use to connect to the Agent.
Do not use port 161 because many computers are
equipped with an SNMP Agent that uses the 161
port as the default.
See also page 61.
SNMP Authentication Mode Selection

Community-Based Authentication (SNMP v1 or
v2c)Uses plain-text passwords to authenticate
requests.

User-Based Authentication (SNMP v3 only)
Creates individual user accounts with passwords.
Supports encryption for passwords and request
content.

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Community-Based Authentication
User-Based Authentication

AR System server worksheet

Table 5-2: AR System server worksheet (Sheet 7 of 7)

Installation parameter

Value

Community-Based Mode
Read-Only Community
The string must be 30 characters or less and cannot
include spaces.
Read-Write Community
The string must be 30 characters or less and cannot
include spaces.
User-Based Mode
User Name
Access Mode
User Authentication Level

Read-Only Access
Read-Write Access
No Authentication, No Privacy (noAuthNoPriv)
Authentication Only, Without Privacy
(AuthNoPriv)
Authentication With Privacy (AuthPriv)

User Authentication Password

Must be at least 8 characters long.
User Password Encryption Type
MD5 encryption algorithm used to encrypt the
password.
Private Key Password (appears if the
Authentication With Privacy option is selected)
Password used to encrypt the SNMP package using
the DES algorithm. Must be at least 8 characters
long.
Enable Traps?
Trap Type

Enable Traps?
SNMP Trap Version 1
SNMP Trap Version 2c

System Receiving Traps

Name or IP address of the trap receiver.
SNMP Trap Community
Community receiving the traps.
SNMP Trap Port
Trap receiver port number.
Full Text Search
Full Text Server Name
Full Text Server Port
Full Text Search Server Configuration Directory
32-Bit Database Client Library Path
For example, /data1/app/oracle/product/
10gR2/lib32.

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