Presents.

Chief Operating Officer

Ballinger|Leafblad is proud to present the following information on behalf of our client,
Twin Cities Habitat for Humanity, in its search for Chief Operating Officer.

Building community for more than 30 years, Twin Cities Habitat for Humanity
offers programs for people in need of affordable homeownership opportunities
and for current homeowners seeking to preserve their home.

www.tchabitat.org

www.ballingerleafblad.com

PRESENTING OUR CLIENT ~ Twin Cities Habitat for Humanity

ABOUT THE ORGANIZATION ~

Started in 1985, Twin Cities Habitat for Humanity (TCHFH) is a highly successful not-for-profit
organization which is committed to building the quality of life, health and prosperity of the
region through the production and preservation of homeownership. An affiliate of Habitat
for Humanity International, TCHFH is one of the largest affiliates in the nation and is on the
leading edge of program development, innovation and fundraising. TCHFH brings people
together to create and preserve homeownership in our neighborhoods, to partner with
hard-working, low-income families to be successful homeowners, and to inspire action that
promotes affordable housing for everyone in our community.
In 2016, Twin Cities Habitat for Humanity adopted an innovative and entrepreneurial fouryear strategic plan Impact 2020. Impact 2020 will propel dramatic growth in its
homeownership program to serve 500 families over the next four years. It has taken Habitat
more than 30 years to create homeownership opportunities for 1100 families. During Impact
2020, Habitat will develop a new subsidiary business to raise a $90M Home Loan Impact
Fund to finance 500 affordable mortgages so that low income Habitat partner families can
buy homes.
Habitat will also begin a comprehensive five-year fundraising Multiply the Impact campaign
with a preliminary goal of $55M; this campaign will be designed to engage thousands of
donors and volunteers in the Habitat mission.

SERVICES PROVIDED ~

TCHFH is best known for its

Homeownership program that builds and
rehabs simple, quality houses in
partnership with low-income families and
the community. TCHFH sells the homes
with affordable mortgages, making a 30year commitment to each new
homeowner and to the community in
which they live. TCHFH builds or rehabs
existing homes throughout the sevencounty metropolitan area. Building a
variety of models helps TCHFH meet the
needs of diverse families and
communities. The units may be singlefamily homes, twin-homes, or multipleunit homes.
TCHFH also preserves home ownership by
helping low-income homeowners repair
and maintain their homes through their A
Brush With Kindness program and by
assisting families living in the City of
Minneapolis who are facing foreclosure or
who have fallen behind in their mortgage

payments though their Mortgage

Foreclosure Prevention Program.
TCHFH additionally operates The ReStore,
a retail outlet where quality new and likenew building materials are sold at
discounted prices. The purpose of the
ReStore is to generate revenue to fund
TCHFH homes, to provide low cost
building materials to the public, to keep
usable materials out of the landfill, and to
increase the breadth of donations Habitat
is able to accept. A second ReStore will be
opening in Summer of 2016.
TCHFHs office and resource facility is
located in a brand new facility located in
the Midway area. The organization has an
operating budget of approximately $27M,
employs 106 FTEs and a total of 129
employees (including 23 Americorps
stipend volunteers). TCHFH additionally
engages 17,000 volunteers annually,
hundreds of corporations and
congregations and thousands of donors.

MISSION ~
Our mission is to eliminate poverty housing from the Twin Cities and to make decent,
affordable shelter for all people a matter of conscience.

VISION ~
A Twin Cities region where hard-working families can own homes in healthy neighborhoods
with access to jobs, transportation, and quality schools.
VALUES ~
Faith in Action: We are called by God to serve families in need. We welcome people of all
beliefs to our mission.
Hope: We provide hope and opportunity for hard working families who seek a safe, decent
home.
Community: We bring people from all walks of life together and work in partnership to
strengthen neighborhoods.
Equity and Inclusion: We promote racial equity and strive to increase diversity, inclusion, and
cultural competency in all aspects of our organization.
Integrity: We honor our commitments and act with fairness, honesty, and respect every day.
Perseverance: We continually strive for excellence and innovation in all that we do.

PRESENTING THE POSITION of CHIEF OPERATING OFFICER ~

The Chief Operating Officer is the senior position responsible for driving all activities related
to homebuyer and homeowner interactions, homebuilding and home improvement field
operations, material procurement and warehouse operations, public funding in support of
homebuilding and home improvement, retail operations and the human resources function.
The COO is also responsible for leading growth initiatives that cross divisional boundaries
and for developing and executing the strategic plans of the organization.
The COO reports to the CEO/President, serves on the Executive Leadership Team (ELT) and
works collaboratively with the CFO, VP of Resource Development and VP of Loan Fund and
Lending.
The COO has accountability for about $10.5M of the annual budget with five direct reports
responsible for approximately 60-70 employees. The COO will oversee all operating
divisions, including Homebuilding, Homeownership and Community Development and the
ReStore. In addition, the COO will oversee the Age in Place Program Development initiative
and the strategic plans of the organization. An overview of each area is listed below:

OPERATING DIVISIONS AND STAFF FUNCTIONS REPORTING TO THE COO:

1. Homebuilding Division - 36 FT staff
This division is led by the VP of Homebuilding and has accountability for all aspects of
planning, building or rehabbing the homes purchased by Habitat homebuyers. The
division has a warehouse and delivery team (4) which acts as the supply chain to job
sites; a design team; (2) a project management team; (5) a land acquisition team
including public funding staff; (3) a field staff site supervision team (20) and resources
for finishing details and warranty work (2). Seasonal staff are often hired during peak
demand season and up to 20 AmeriCorps members are assigned to site supervisors to
aid in volunteer engagement. The AmeriCorps are hired and trained by the Volunteer
Department and are not within the direct supervisory control of the VP of
Homebuilding. The total Homebuilding Division budget including payroll and nonpayroll is $8.7M.
In the next four years, the work output of this division is expected to grow significantly
as TCHFH seeks to serve significantly more families in its homeownership program. The
division will be adding a homeownership option whereby the homebuyers can select a
home on the market to purchase and TCHFH will provide limited rehab services in
agreement with the future homeowners. This added homeownership option will
require the development of new business processes, expansion of external
partnerships, and new staff roles.
2. Homeownership and Community Development Division (Programs and Services) 12 FT
staff
This division is led by the Director of Homeownership and Community Development
and has accountability for all aspects of work in partnership with low income families
seeking to purchase homes through Habitats homeownership program or to preserve
existing homes through Habitats A Brush with Kindness (ABWK) program. This division
also has accountability for all aspects of the community partnerships in TCHFHs
focused neighborhood work and with referral partner agencies recommending families
for TCHFHs homeownership program. The division has a Homeownership family
intake, coaching and post-purchase support team; (7) a neighborhood revitalization
staff member (1); and the A Brush With Kindness (ABWK) program team (4)

responsible for paint and repair services to existing low-income homeowners. This
division also hires seasonal staff to handle peak demand season.
The total budget including payroll and non-payroll is $1.1M.
In the next four years, the work output of this division is also expected to grow
significantly as TCHFH seeks to serve significantly more families in its homeownership
program. The division will be coaching and training many more families as
homeownership choices are expanded and the number of homes available to purchase
more than doubles.
3. ReStore 8 total staff growing to 13-14 by August 2016
This division is led by the Sr. Manager, Retail Operations. The current ReStore is a retail
store located in New Brighton with a total staff of 8; the ReStore receives donations of
home improvement products and goods and sells these goods to the general public.
The ReStore generates revenue from the sale of donated goods to support the Habitat
mission and to keep construction materials out of the waste stream. In addition to the
paid staff, the ReStore also relies on a volunteer workforce. The ReStore team is
responsible for securing donations; donor communication and donation pick-up; store
operation; and effective use of volunteers on site. The ReStore works collaboratively
with Marketing, Finance and Volunteer management resources.
The revenue of the New Brighton store is $1M with an operating budget of $450K.
A lease has been signed on a new site located in South Minneapolis. The second store
is planned to open in late August 2016; achieve first-year revenue of over $400K by
June 30, 2017 and break-even financially. Staff hiring of 5-6 team members will begin in
June/July 2016. Within three years, it is expected that sales from this site will exceed
sales at the New Brighton location.
4. Age in Place Program Development
This strategic initiative is being led by one individual with extensive experience at
TCHFH and other non-profits. The strategic plan commits to two years of research and
investigation into how TCHFH should or could play a role in the growing community
need for aging adults seeking to remain living independently in an affordable home.
The program leader is responsible for networking with other agencies, securing
funding for program development and leading a cross-functional team assigned to
investigate this opportunity. The two years of research and investigation will inform
program development work in the final two years of the strategic plan.
5. Human Resources
The Human Resources team of 2-3 individuals has accountability for day-to-day HR
matters, HR process improvement, and compliance with applicable laws. Human
Resources is aided by pro-bono employment law resources and has access to Habitat
for Humanity International HR resources.
The HR team is responsible for recruiting and hiring, performance review process,
training, compensation and benefits, employee matters, and working collaboratively

with leaders to reach goals. Human Resources seeks to be a valued business partner;
delivering outstanding service and is considered vital to the achievement of both
annual and strategic goals.
6. Strategic Planning and Execution
The COO is staff liaison to the Strategic Planning Committee of the Board of Directors
and has primary leadership responsibility for the development and execution of the
organizations strategic plan, working collaboratively with all leaders and key staff in
the process. The COO should deliver a strategic plan that is inspirational yet achievable.
Change management and team leadership skills are essential in this work, as is the
ability to energize others, including board members.

PRIMARY RESPONSIBILITES:
STRATEGIC LEADERSHIP:

Serve as a member of the Executive Leadership Team (ELT) along with VP Resource
Development and Community Engagement, Chief Financial and Administrative
Officer, and VP Mortgage and Lending Business.
Serve as liaison to the board Strategic Planning Committee, and in partnership with
CEO, Board of Directors, and Senior leaders, lead the development of the strategic
plan for the organization.
Translate strategic plan into annual work plans for all areas of responsibility.
As a member of the ELT, influence policy and strategic direction.
Ensure there is adequate, aligned infrastructure and financial investment for
programs and services to be delivered effectively.
Serve the Chair of the Board in obtaining compensation analysis for the CEO position
along with recommendations as appropriate.

OPERATIONAL LEADERSHIP:

Plan, develop and administer all programs in area of responsibility. Provide

leadership and direction for each program and work with leaders to solve problems if
needed.
Maintain an operating dashboard for responsible operations and make appropriate
adjustments to plans as results are being tracked and measured.
Identify areas for process improvements; set aggressive goals to improve operation
while demonstrating and setting a positive tone for change management and
continuous improvement.
Ensure efficient and effective processes are in place to ensure safe operations while
delivering outstanding results.

In partnership with HR leader, assess personnel issues that may occur, bring in legal
resources as required and weigh risk and organizational needs in determining best
outcomes and course of action.
Set an example of accountability for self and team members.
Serve on the Board of Directors of TCHFH St. Paul HQ, LLC and TCHFH Lending Inc.,
two wholly owned subsidiaries of TCHFH engaged in the oversight of the HQ facility
and the mortgage lending business, respectively.

BOARD INTERFACE & EXTERNAL COMMUNICATIONS:

Act as staff liaison for Audit and Strategic Planning Committees, including an annual
work plan, creating materials for each meeting and reviewing committee meeting
content with Committee Co-Chairs.
Develop strong and trusting relationships with Board members and Board committee
members.
Provide Executive Board summaries of operating performance as directed by CEO.
Act as an effective ambassador for TCHFH in all external communications. Cultivate
external relationships helpful to TCHFH.
Introduce external network to TCHFH and help to cultivate and engage others in
TCHFHs mission.

TEAM LEADERSHIP:

Effectively build an Operations Leadership team from across the organization. Create
a collaborative and energizing team dynamic; leveraging the unique strengths of
team members.
Lead large, multi-functional strategic projects requiring input and support from all
areas of the organization. Be a positive change management leader and
communicator for such projects.
Manage, mentor and develop direct reports including prioritizing work, training and
coaching, providing leadership insight to problem solving, performance evaluation,
and regularly tracking progress on plans.
Work in collaboration with CEO and other senior leaders to deliver effective,
engaging and motivating All-Staff Sessions 3-4 times per year.

DESIRED QUALIFICATIONS:
Education

Bachelors degree in Business, Engineering or Operations, Marketing or related.

Masters degree or advanced training preferred in Business, Finance, Marketing or
related.

Experience & Credentials

8+ years of experience running business operations with P&L/General Management

accountability, including complex management experience and business process
improvement experience. Entrepreneurial experience preferred.
8+ years of experience managing and developing employees; 3+ years developing
leaders of others.
Ideally, will have experience in homebuilding/remodeling, building products industry,
real estate or housing development or experience staring and/or running an earned
income business in a non-profit organization.
Extensive experience leading cross-functional teams to deliver plans.
Experience in Board of Directors interaction preferred.
If coming from for-profit sector, experience serving on a non-profit board preferred.
Valid drivers license with good driving record.

Professional Competencies:

Commitment to Mission- a strong belief in the mission of TCHFH and in the people
and neighborhoods it serves; genuine interest in and ability to relate to a highly
diverse environment, clientele and constituencies.
Results Driven- a proven track record of exceeding goals and a bottom-line
orientation; evidence of the ability to consistently make good decisions through a
combination of analysis, wisdom, experience and judgment; high level of business
acumen, including project management and creative resourcefulness.
Ethical willing to put principles and values first and demonstrate organizational
values through words and actions.
Strategic Vision & Agility- ability to think strategically, anticipate future
consequences and trends and incorporate them into the organizational plan.
Analytical & Abstract Reasoning- ability and experience interpreting a strategic vision
into an operational model.
Capacity Building- ability to effectively build organization and staff capacity,
developing a topnotch workforce and the processes that ensure the organization
runs smoothly. Demonstrated resourcefulness in setting priorities, proposing new
ways of creating efficiencies, and guiding investment in people and systems.
Leadership & Organization- exceptional capacity for managing and leading people.
Ability to connect with staff both on an individual level and in large groups; capacity
to enforce accountability, develop and empower staff, cultivate entrepreneurship,
align staff in order to maximize each employees potential.
Relationship Building able to build and maintain relationships over the broad
spectrum of current and perspective supporters.
Action Oriented- enjoys working hard and is motivated by challenges; able to act and
react as necessary, even if limited information is available; not afraid to take charge

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of a situation; can overcome resistance to leadership and take unpopular stands

when necessary.
Mature and Proactive- evidence of having worked as a true business partner with
executive staff. If coming from the for- profit world, nonprofit board experience is
preferred.
Open interested in ideas and priorities of staff and will listen and incorporate their
suggestions.
Transparent willing to explain decisions and share information whenever possible.
Flexible willing to recognize that work life is only one component of a healthy
lifestyle and act accordingly.
Continuous Learner- demonstrate that we can always get better in a way that does
not diminish current capacity/strength.
Collaborative engage team in decision making and high-level work, creating
opportunities for growth for staff.
Creative Problem-Solver seek solutions for challenges rather than bow to them.
Boldwilling to take risks, follow through, and push hard to set and achieve goals and
to maximize fundraising results, while maintaining respectful written and oral
communications with donors.
Broad-minded recognize the nuances of fundraising results and hold people
accountable for a balance between results and actions toward results thereby
encouraging staff to reach for high goals.
Articulate and Inspirational- able to communicate in clear, easy to understand
concepts that inspire action of colleagues, subordinates, donors, volunteers and
advocates.

BALLINGER|LEAFBLAD WELCOMES YOU TO CONTACT US FOR MORE INFORMATION:

Jill Harmon
Principal
651-276-5662
jill@ballingerleafblad.com

Marcia Ballinger, PhD

Co-Founder/Principal
651-341-4840
marcia@ballingerleafblad.com

Twin Cities Habitat for Humanity is an Equal Employment Opportunity Employer