BU 260 001 Pedro Vizcaino

Chapter 1 Introduction to Principles of Management

Due: 2/1/2016
Submitted: 2/3/2016

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Types of Managers:
1. Top managers: are responsible for developing the organizations strategy and being a steward for
its vision and mission.
2. Functional managers: are responsible for the efficiency and effectiveness of an area, such as
accounting.
3. Supervisory managers: are team managers and are responsible for coordinating a subgroup of a
particular division or a team composed of members from different parts of the organization.
4. Line managers: often called a product or service manager, leads a team that contributes directly to
the products or services the organization creates.
5. Staff managers leads a function that creates indirect inputs.
6. Project managers are responsible for the planning, execution, and closing of any project
7. General managers are responsible for managing a clearly identifiable revenue-producing unit,
such as a store, business unit, or product line. Typically, general managers make decisions across
various functions and have rewards tied to the performance of the entire unit.

Managerial work consists of planning, organizing, leading, and controlling a group of people in
order to achieve the firms goals effectively and efficiently.

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Changing roles of managers:

The figurehead role: the manager represents the organization in all matters of formality.
The leader role: defines the relationships between the manager and employees.
The liaison role: the manager interacts with peers and people outside the organization.
The monitor role: the manager receives and collects information.
The role of disseminator: the manager transmits special information into the organization.
The role of spokesperson: the manager disseminates the organizations information into its
environment.
The entrepreneur role: the manager initiates change.
The disturbance handler role: the manager deals with threats to the organization.
The resource allocator role: the manager chooses where the organization will expend its efforts.
The negotiator role: the manager negotiates on behalf of the organization.

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The difference between managers and leaders is that managers are responsible of achieving tasks
through the four management functions and leaders are influential and inspiring but not
necessarily with the purpose achieve tasks.

Entrepreneurship is the recognition of opportunities and using resources in order to implement

those ideas to create new, thoughtful ventures.

Strategy is the creation of an organizations long-term purpose with clear goals, objectives, and a
plan in mind.

Four key functions of management:

1. Planning: involves setting objectives and determining a course of action to achieve those
objectives.
2. Organizing: involves developing an organizational structure and stablishing resources to
accomplish objectives.
3. Leading: involves inspiring action to others through being influential socially and informally.
4. Controlling: involves ensuring that the performance does not deviate from standards.

Economic Performance: is a function of a firms success in producing benefits for its owners in
particular, accomplished through product innovation and the efficient use of resources to produce
some form of profit.

BU 260 001 Pedro Vizcaino

Chapter 1 Introduction to Principles of Management

Due: 2/3/2016
Submitted: 2/3/2016

Case Study: Goodwill Industries

1. How might the implications of the P-O-L-C framework differ for an organization like Goodwill
Industries versus a firm like Starbucks?
Since Goodwill is a public service/job training/ employment placement company their goals are to
help people and it is crucial to be very human and caring so their need to fulfill monetary goals and time
limited actions might be lesser than Starbucks and they would put more emphasis into helping people and
taking care of what their vision is. Both Starbuck and Goodwill would lead and control in a very similar
way but Goodwill would take more time in the planning and development functions of a manager.
2.

What are Goodwills competitive advantages?

Goodwills competitive advantages is that it is a public service job training and employment
placement service and has very limited competition and Goodwill stands out to be able to make a lot of
profit in places with high unemployment rates. Another advantage is that people donate to Goodwill
because of its ability to show very good public relations. Their last significant advantage would be that
they keep themselves up to date with technology and techniques which help them never staying behind.
3. 3. Goodwill has found success in the social services. What problems might result from hiring and
training the diverse populations that Goodwill is involved with?
Managers of Goodwill will find more conflicts between people because of different believes and
ideas crashing together and will have a harder time planning and organizing an outline that will not be of
conflict with everyones beliefs.
4. Have you ever experienced problems with discrimination in a work or school setting?
I have never experienced problems with discrimination in a work or school setting.
5.

Why do you think Goodwill believes it necessary to continually innovate?

I think Goodwill believes that it is necessary to innovate because that is what will give them the edge
in the publics eyes that they need in order to be noticed and because in a technologically growing
population, however does not innovate becomes absolute and not useful.