3.

CARGO/MAIL HANDLING
Station:

Handling Company:

Date:

3.1 Services
3.1.1 Services Provided
Services

Handling
Company

Acceptance of standard cargo/mail and non dangerous special cargo

other:
Acceptance of Dangerous Goods
other:
Determination of palletized/containerized cargo weights
other:
Determination of bulk cargo weights
other:
Checking of ULDs and tie-down accessories serviceability
other:
Bulk cargo preparation for carriage
other:
ULD preparation for carriage
other:
Checking and segregating non dangerous special cargo loaded on ULDs
other:
Checking and segregating dangerous goods loaded on ULDs
other:
Completion and signature of ULD tags
other:

Carrier

Not
Provided

Handling
Company

Services

Carrier

Issuance of NOTOC
other:
Communication of load data to load control
other:
Security procedures
other:
Storage and protection of cargo
other:
Checking and calibration of scales
other:
Salvage of Dangerous Goods
other:

3.1.2 Experience
The Handling Company has experience in handling following Carriers and Aircraft Types:
Name of Carrier

Aircraft Types

Comments:

Not
Provided

3.2 Training and Qualification

Three different functions are involved in the Cargo and Mail Handling process:
Cargo acceptance
Cargo preparation for carriage
Communication of load data to load control
Consequently, the training and qualification may differ per function. To have a proper overview, the training and qualification aspects
shall be indicated for each function.

3.2.1 Basic Training

A. Basic training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
C. A Licence is issued (Yes/No)
Duration (days)
Classroom

Function

On the
Job

CBT

EDP Used
Selfstudy

Provider

N Y

Name

Y N

Cargo acceptance

Cargo preparation for

carriage

Communication of load
data to load control

Comments:

3.2.2 Recurrent Training

A. Recurrent training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
C. A Licence is issued (Yes/No)
Duration (days)/Interval (months)
Function

Classroom

On the
Job

CBT

Selfstudy

EDP Used
Provider

N Y

Name

A
Y

Y N

Cargo acceptance

Cargo preparation for

carriage

Communication of load
data to load control

Comments:

Legend:
= safety relevant complaint
= complaint; not safety relevant
= no complaint; in accordance with carriers standards fulfilled
= not applicable; not checked

3.2.3 Dangerous Goods Training

Dangerous Goods training is given according to:
Carriers regulations
IATA Dangerous Goods Regulations
Dangerous Goods Training is Certified by:
A. Dangerous Goods Training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
C. A Licence is issued (Yes/No)
Duration (days)

EDP Used

Y N

Function

Classroom

On the
Job

CBT

Selfstudy

Cargo acceptance

Cargo preparation for

carriage

Communication of load
data to load control

Provider

N Y

Name

Comments:

3.2.4 Dangerous Goods Recurrent Training

Dangerous Goods Recurrent Training is Certified by:
A. Dangerous Goods Recurrent Training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
C. A Licence is issued (Yes/No)
Duration (days)/Interval (months)
Classroom

Function

On the
Job

CBT

Selfstudy

EDP Used
Provider

N Y

Name

Y N

Cargo acceptance

Cargo preparation for

carriage

Communication of load
data to load control

Comments:

3.2.5 Intentionally Left Blank

3.2.6 Additional Training

(Please state below, if, what type and for which function additional training is given)
Duration (days)
Type of Training

Staff/Function

Classroom

On the Job

CBT

Self-study

Cargo acceptance

Cargo preparation
for carriage

Communication of
load data to load
control

Comments:

3.2.7 Training and Qualification Records

Training and qualification records are:
Type of Training

kept on file
No

Yes

checked for validity

by

No

Yes

by

Basic Training

Recurrent Training

Dangerous Goods Training

Dangerous Goods Recurrent Training

3.2.8 General Comments on Training

3.3 Procedures and Organisation Assessment

3.3.1 Cargo Acceptance
3.3.1.1 Tables of Hold Capacities

Tables of the aircraft hold capacities and structural limitations are available
Yes
No
A procedure is in place ensuring that cargo dimensions and weights do not exceed the aircrafts
loading limitations
Yes
No

3.3.1.2 ULDs Assembled and Delivered by Agents/Shippers

ULDs do not contain dangerous goods and are built-up and secured according to
IATA AHM 311
Yes
No
ULDs are checked for serviceability (ULDs and loading accessories)
Yes
No
ULDs are checked for correct build-up and non-dangerous goods loading
Yes
No

3.3.1.3 Acceptance for Shipping of Special Load

Special load (AVI, PER, HUM, VAL, OBX, etc.) is accepted in accordance with the IATA and/or
carriers regulations
Yes
No

3.3.1.4 Acceptance for Shipping of Dangerous Goods

Dangerous goods shipments are accepted according to an acceptance sheet, shippers declaration
and qualified staff, as directed by IATA and/or carriers regulations
Yes
No
Comments on cargo acceptance:

3.3.2 Cargo Preparation for Carriage

3.3.2.1 Determination of Weights
Weight of BULK cargo/mail is normally established by:
Weighing carts on a weighbridge
Weighing individual pieces
Tallying weights recorded on cargo manifests (AV7 documents for mail)
Weight of cargo/mail ULDs is normally established by:
Weighing ULDs/dollies on a weighbridge
Weighing individual pieces
Tallying weights recorded on cargo manifests (AV7 documents for mail)

3.3.2.2 Tables of Hold Capacities

Tables of the aircraft hold capacities and structural limitations are available
Yes
No

A procedure is in place ensuring that cargo dimensions and weights do not exceed
the aircrafts limitations
Yes
No

3.3.2.3 ULD and Tie-down Accessories Serviceability (e.g. straps and

attachment fittings)

ULDs and tie-down accessories are checked for serviceability according to carriers
regulations and/of IATA AHM 340
Yes
No

3.3.2.4 Dangerous Goods Loaded in ULDs

DG-shipments are segregated according to carriers incompatibility Chart of
IATA DG-regulations 9.0
Yes
No
When dangerous goods are loaded within a ULD, the appropriate ULD tag with the
appropriate codes is affixed
Yes
No

3.3.2.5 Special Load

The following information applies to special load, such as perishable cargo, live animals, human
remains and shipments requiring special handling due to their urgency or commercial importance.
All personnel involved in the handling of such shipments are fully aware of the special handling and
palletization rules of such shipments
Yes
No
Suitable arrangements are made for appropriate security measures for valuable and vulnerable
cargo
Yes
No
Special cargo shipments have the appropriate labelling attached to the package and are clearly
marked (e.g. AVI) in the remarks box of the ULD tag
Yes
No
Perishable cargo and live animals are handled according to the requirements of the particular
commodity
Yes
No
Incompatible loads are segregated according to carriers incompatibility Chart of IATA AHM 645
Yes
No
ULDs are assembled according to their dimensional and structural limitations
Yes
No
Aircraft palletization and tie-down for ordinary and particular cargo (dense, fragile, instable, etc.) is
carried out according to IATA and/or carriers regulations
Yes
No
The destination, net weight, tare weight and total weight are clearly entered on the ULD tag
Yes
No
Comments on cargo preparation for carriage:

3.3.3 Communication of Load Data to Load Control

3.3.3.1 NOTOC
Information relating to dangerous goods and other special load is prepared by qualified staff
according to IATA and/or carriers regulations
Yes
No
Type of NOTOC issued:
Manual NOTOC as per AHM 381
EDP standard NOTOC as per AHM 382
EDP NOTOC summary as per AHM 383
ACARS NOTOC
Other (specify):

3.3.3.2 Cargo and Mail Weight Information

Weight (and special remarks) of cargo and mail is normally supplied to load control by means
of:
Cargo manifests
ULD/bulk load statement
UWS message
Direct entry into DCS
Other method (specify):
Comments on load data communication:

3.3.4 Miscellaneous
3.3.4.1 Security
Security in all aspects, as well as prevention of damage, pilferage and mishandling of all cargo is
provided for
Yes
No

3.3.4.2 Storage and Handling of Cargo/mail Between Acceptance and Loading

Segregation, suitable storage facilities and special care for special types of cargo (dangerous
goods, live animals, perishables, vulnerables and valuable cargo) is provided for as per IATA
and/or carriers regulations
Yes
No

3.3.4.3 Calibration of Scales

Scales are calibrated and checked
Yes At intervals of:
No

3.3.4.4 Dangerous Goods Emergency Response Information

Is Emergency Response information available and used by the handling company
Yes
No

3.3.4.5 Safety and Health Policy

Safety and Health policy is available and known by all staff
Yes
No

3.3.4.6 Quality Assurance Program

A quality assurance program has been implemented
Yes
No
Comments on miscellaneous security and safety procedures:

3.3.5 Manuals Available at Cargo Department

Manual
Cargo Handling
Cargo Services Conference
Resolutions Manuals

Carriers

Handling
Companys

Manual is known
and being used
Y

Valid
N

Y
Y

IATA Dangerous Goods Regulations

IATA ULD Technical Manual

Y
Y

N
IATA Live Animals Regulations

Cargo Interchange Procedures

Manual

Y
Y

IATA Airport Handling Manual

IATA Principles of Aircraft Handling

Y
Y

N
Other (specify):

Other (specify):

Y
Y

N
Other (specify):

3.3.6 Filing Procedure

Shippers declaration for dangerous goods
Filed Duration:
Not Filed
Dangerous goods acceptance check-list
Filed Duration:
Not Filed
NOTOC
Filed Duration:
Not Filed
Cargo/mail weight information
Filed Duration:
Not Filed

3.3.7 General Comments on Procedures/Organization:

3.4 Summary

4. PASSENGER AND BAGGAGE HANDLING

Station:

Handling Company:

Date:

4.1 Services
4.1.1 Services Provided
Handling
Company

Services

Carrier

Check-in
other:
Boarding
other:
Baggage sorting
other:

4.1.2 Experience
The Handling Company has experience in handling following Carriers and Aircraft Types:
Name of Carrier

Aircraft Types

Not
Provided

Legend:
= safety relevant complaint
= complaint; not safety relevant
= no complaint; in accordance with carriers standards fulfilled
= not applicable; not checked

4.2 Training and Qualification of Passenger Handling/Baggage Handling Staff

4.2.1 Basic Training
Several different functions are involved in the passenger/baggage handling process. Consequently, the training and qualification
may differ per function. To have a proper overview, the training and qualification aspects shall be indicated for each function.
Standard functions:

Check-in
Boarding
Baggage handling

Basic training is Certified by:

A. Basic Training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
Duration (days)
Classroom

Staff/Function

On the
Job

CBT

EDP Used
Selfstudy

Provider

N Y

Name

B
N

Check-in

Boarding

Baggage handling

4.2.2 Recurrent Training

Basic training is Certified by:
A. Recurrent training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
Duration (days)/Interval (months)
Classroom

Staff/Function

On the
Job

CBT

Selfstudy

EDP Used
Provider

N Y

Name

B
N

Check-in

Boarding

Baggage handling

4.2.3 Dangerous Goods Training

Dangerous Goods training (concerning the carriage of DG in baggage) is given according to:
IATA Dangerous Goods Regulations
IATA PSCR 745 (Dangerous Goods in Passengers Baggage)
Dangerous Goods Training is Certified by:
A. DGR basic training must be completed by a written test (Yes/No )
B. Minimum passing rate for test (in %)
Duration (days)
Classroom

Staff/Function

On the
Job

CBT

EDP Used
Selfstudy

Provider

N Y

Name

B
N

Check-in

Boarding

Baggage handling

4.2.4 Dangerous Goods Recurrent Training

Dangerous Goods Recurrent Training is Certified by:
A. Dangerous Goods Recurrent Training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
Duration (days)/Interval (months)

EDP Used

Staff/Function

Classroom

On the
Job

CBT

Selfstudy

Check-in

Boarding

Baggage handling

Provider

N Y

Name

4.2.5 Intentionally Left Blank

4.2.6 Additional Training
Duration (days)
Kind of Training

Staff/Function

Classroom

On the Job

CBT

Self-study

Check-in

Boarding

Baggage handling

4.2.7 Training and Qualification Records

Training and qualification records are:
Type of Training

kept on file
No

Yes

checked for validity

by

No

Yes

by

Basic Training

Recurrent Training

Dangerous Goods Training

Dangerous Goods Recurrent Training

4.2.8 General Comments on Training

4.3 Procedures and Organization Assessment

4.3.1 Establishing Load Data
Passenger
Seat distr.

EDP

Baggage

Manual
Weighing at check-in (actuals)
Using standard weight
Other:

Comments:

4.3.2 EDP System (DCS)

EDP system used for check in
No
Yes

Carriers
Handling Companys

Name:
Name:

provider:
provider:

Above-mentioned EDP system is also used by the following carriers at the same airport:

Comments:

4.3.3 Check-in
4.3.3.1 Passenger Types and Their Impact on Weight and Balance
Check-in staff is able to identify passengers whose weight is proportionately above or below
average (athletes, seamen, children, ethnic groups)
Yes
No

4.3.3.2 Passenger with Reduced Mobility

Check-in staff is aware that passengers with reduced mobility are not to be seated in areas
critical to the safety of the flight (e.g. exits)
Yes
No

4.3.3.3 Potentially Dangerous Passengers

Check-in staff is able to identify passengers who might jeopardize flight safety (e.g. passengers
under the influence of alcohol or drugs, etc.)
Yes
No

4.3.3.4 Handbaggage
Check-in staff is aware of the effects excessive and overdimensional handbaggage has on safety
or quality of service
Yes
No

4.3.3.5 Animals
Procedures and conditions of carriage for animals are known by check-in staff

Yes

No

4.3.3.6 Dangerous Goods in Passenger Baggage

Check-in staff know the consequences of forbidden dangerous goods on flight and
personnel safety
Yes
No
Check-in staff know which dangerous goods are allowed/not allowed in baggage
Yes
No
Check-in staff can identify those passenger groups most likely to carry dangerous goods
(hunters, campers, etc.)
Yes
No
Check-in staff can identify potentially dangerous baggage (leaks, smoke, smell, etc.)
Yes
No
Check-in staff can identify DANGER tags (color, shape, design symbols)
Yes
No

4.3.3.7 Report to Load Control

A procedure is in place whereby check-in staff report particularities concerning passenger
weights and baggage nature to Load Control
Yes
No
Comments:

4.3.4 Boarding
4.3.4.1 Passenger Types and Their Impact on Weight and Balance
Boarding staff is able to identify local or transfer passengers whose weight is proportionately
above or below average (athletes, seamen, children, ethnic groups)
Yes
No

4.3.4.2 Passengers with Reduced Mobility

Boarding staff is aware that passengers with reduced mobility are not to be seated in areas
critical to the safety of the flight (e.g. exits)
Yes
No

4.3.4.3 Potentially Dangerous Passengers

Boarding staff is able to identify passengers who might jeopardize flight safety (e.g. passengers
under the influence of alcohol or drugs, etc.)
Yes
No

4.3.4.4 Handbaggage
Boarding staff is aware of the effects excessive and overdimensional handbaggage has on safety
or quality of service
Yes
No

4.3.4.5 Security Check

A security check is made by matching the number of checked-in passengers against the number
of boarded passengers

Yes

No

4.3.4.6 Dangerous Goods in Passenger Baggage

Boarding staff know the consequences of forbidden dangerous goods on flight and personnel
safety
Yes
No
Boarding staff know which dangerous goods are allowed/not allowed in baggage
Yes
No
Boarding staff can identify those passenger groups most likely to carry dangerous goods
(hunters, campers, etc.)
Yes
No
Boarding staff can identify DANGER tags (color, shape, design symbols)
Yes
No
Boarding staff can identify potentially dangerous handbaggage (leaks, smoke, smell, etc.)
Yes
No

4.3.4.7 Reporting to Load Control

A procedure is in place whereby boarding staff report particularities concerning passenger
weights and baggage nature to Load Control
Yes
No
Comments:

4.3.5 Baggage Handling

4.3.5.1 Dangerous Goods in Passenger Baggage
Baggage handling staff knows the consequences of forbidden dangerous goods on flight and
personnel safety
Yes
No
Baggage handling staff knows which dangerous goods are allowed/not allowed in baggage
Yes
No
Baggage handling staff can identify DANGER tags (color, shape, design symbols)
Yes
No
Baggage handling staff can identify potentially dangerous baggage (leaks, smoke, smell, etc)
Yes
No

4.3.5.2 Loading
Baggage handling staff knows the consequences of loading unserviceable ULDs or dangerous
baggage on flight and personnel safety
Yes
No
Baggage handling staff knows when a ULD is deemed unserviceable
Yes
No
Baggage handling staff knows the IATA designation codes for B ULDs
Yes
No
Baggage handling staff knows the codes utilized on baggage and ULD tags
Yes
No

Baggage handling staff knows the importance of sorting baggage according to LB, TB, Priority,
etc. in ULDs and bulk carts
Yes
No
Comments:

4.3.6 Communication of Check-in Data for Establishing the Loadsheet

4.3.6.1 Passengers
Passenger check sheet
Teletype message
Direct entry into DCS
Other method (specify):

4.3.6.2 Baggage
Weighing at check-in (actuals)
Using standard weight
Other:
Comments:

4.3.7 Communication of Check-in Data for Checking the Loadsheet

4.3.7.1 Passengers
The number of passengers is checked
at:
by:
For comparison with the loadsheet figures the number of embarking passengers is
supplied
to:
by:
by means of:

4.3.7.2 Baggage
The number of baggage pieces is checked
at:
by:
For comparison with the loadsheet figures the number of baggage figures is
supplied
to:
by:
by means of:
Comments:

4.3.8 Manuals

Manual
IATA PSCR

Carrier

Handling
Companys

Manual is
known and
being used
Y

Valid

Y
N

Passenger Service Manual

N
Other (specify):

Other (specify):

Y
Y

4.4 Summary