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email : noel.abdhalim@outlook.com
Contact No : +6019 2616609
Certified in several SAP Basis related module and in ITIL foundation, complementing the
ten years of experience working with various SAP products mostly running on Oracle as
a database and UNIX or Windows as a platform with four full project lifecycle and seven
years of production support. Exposed in various industries such as Oil and Gas, FMCG
and IT consulting. Currently seeking for lead or senior position in SAP Basis field.
Professional Experience
SAP Basis Subject Matter Expert
BP Business Service Centre Asia
July 2013 - current
Key Projects Handled:

Project #1: Performed SSO setup, GRC plugin and Cybersafe Trustbroker
installation for 52 SAP systems including Business Objects as part of Security
Roadmap project. In the same scope, performed upgrade on SAP Access
Control (GRC) from 10.0 with SAP Netweaver 7.02 to 10.1 with SAP Netweaver
7.40 using SUM tool on Solaris 10 with Oracle database.

Project #2: Performed proof of concept for nZDM (near zero downtime
maintenance) in SUM tool for ERP and BW system. Made comprehensive
document of the procedure and tracked all the error, requirements and duration
throughout the process. Also made comparison between the two systems to see
if nZDM provide much improvement.

Production Support Experience:

Provided deep root cause analysis for P1/P2 incident and produced learning and
action item to prevent similar occurrence in the future.
Managed to reduce P1/P2 by 60% in year 2014 after reviewed and approved
SAP technical RFCs by identified any potential risk and ensure the readiness of
the implementation, post implementation and backout plan
Involved in daily incident/problem management call and provided expertise
consultation and suggestion to resolve an incident/problem ticket.
Actively involved in ongoing SAP technical improvement plan to ensure the SAP
systems is in good condition, sustainable and achieve target of silent running by

compiled specific SAP technical issue or defect and produce action plan for
rectifying it.
Actively involved in BP SAP Basis forum to create, modify and enhance the SAP
Basis standard operating environment.
Conducted knowledge sharing session monthly for new joiner on the BP system
landscape covering the design, SID naming convention and the processes

SAP Basis Cluster Lead

FrieslandCampina Shared Centre Asia Pacific
January 2013 - July 2013
Key Projects Handled:

Project #1: Setup SAP Data visualization small landscape for business user in
Vietnam by installing and integrating SAP Lumira, Business Objects and SAP
BW. The project required new install of SAP Lumira and Business Object and
created a connection to SAP BW as the backend. All running on Oracle and
Windows platform.

Production Support Experience:

Responsible for the operational smoothness of the SAP systems for the Asia
Pacific region.
Frequently communicate and coordinate with the business users on schedule
and changes activity for the SAP landscape.
Mentored and provided guidance to team members in their day to day activity.

Head of Team SAP Operations

T-Systems Malaysia Sdn Bhd
February 2012 - December 2012
Production Support Experience:

Responsible for ensuring that the internally or externally sourced SAP Basis
services are aligned with business needs and are delivered in accordance with
customer Service Level Agreements to T-Systems Standards and in line with
industry best practice.
Coordinated the activities within the team to ensure a high level of technical and
business issue resolution is being achieved.

Prepared KPI, performance targets and career advancement plan for

subordinates which consist of 18 SAP Basis engineer.
Ensured the interfaces and relationships with other T-Systems and cross bundle
support groups (e.g. the Helpdesk, OSS and Service Management) and
Customer Segments are clearly established and provide guidance to team
members on the technical and administrative processes involved, ensuring
conformance at all times.
Ensured the success of SAP systems Go-Live from Project to Operational
Initiated and coordinated sustainability plan which consist of enhance system
monitoring, change management safeguarding and automated scripting to
minimize human error and workload.
Managed and provided coaching for 18 SAP Basis engineer ranging from
beginner level to professional level effectively.
Managed escalation from Shell business and attending business call whenever
major incident arise.

SAP Basis Subject Matter Expert

T-Systems Malaysia Sdn Bhd
October 2008 - February 2012
Production Support Experience:

Assigned as the third level technical support for the SAP operation team.

Provided internal training for Oracle database administration and Dynamic

Platform services to the SAP operation team.
Involved in handling and resolving major incidents such as P1/P2.

Developed around 10 UNIX shell script for SAP systems in managing backup of
files, housekeeping, archiving and transporting interface files to external system.
Performed deep root cause analysis with proper documentation in place for high
priority incident.
Involved in automation project implementation initiated by Architecture team for
the purpose of reducing amount of manual work by the SAP Basis engineers.
Assigned as the Adaptive Computing and Oracle Database SME in the team.
Involved extensively on the investigation of java stack performance issue on SAP
BW production system using IBM HeapDump Analyzer and Wily Introscope.
Designed the layout of SAP, Oracle and Interface mountpoints on NAS
filesystems powered by NetApp in the landscape to accommodate database
refreshes, balance the I/O utilization and shared storage.
Upgraded ECC6.0 to EHP4 and SAP Netweaver 7 to EHP1 for 7 systems.

Fine tune system performances to meet target average system response time
based on agreed SLA using SAP tcodes and Oracle AWR report.

SAP Basis Administrator and Database Support

Tenaga Nasional Berhad
Sept 2004 - October 2008
Key Projects Handled:

Project #1: Consolidation and integration of all the SAP standalone system from
every TNB Distribution office into one SAP system in TNBs main data centre.
Performed installation of SAP ECC 6.0, BI 7.0, ITS for online services and BMC
Control-M for mass job scheduling in SAP. All the systems are running on AIX 5.3
and Oracle 10.

Production Support Experience:

Performed restore and recovery on 2 terabyte production database after a data

loss incident.
Performed database reorganization regularly to improve the performance of the
database, eliminate fragmentation, and reduce the size of the database.
Participated in Disaster Recovery exercise annually.

BP Spot bonus award for delivering successful Rhine Project GoLive (2014)
Performance award recognition from Royal Dutch Shell (2011)
T-Systems guiding principle award (2011)
Professional Certification
ITIL v3 Foundation Certified, 2008
SAP E2E100 Root Cause Analysis Certified, 2009
SAP Certified Technology Associate (Oracle DB) with SAP NW7.0, 2010
SAP E2E300 Business Process Integration and Automation Management Certified, 2010
Training Attended
LEP5 (Leadership Excellence Program)
ITIL IT Service Management Essentials
IBM AIX 5L Basic Administration
IBM AIX 5L TCP/IP Communication
Oracle 9i course (SQL, DB Administration, and Performance Tuning)
Oracle 10g course (Administration Workshop 1 and Administration Workshop 2)

BMC Business Impact Manager

SAP E2E100 Root Cause Analysis
SAP E2E300 Business Process Integration and Automation Management
mySAP NetWeaver Basis (full course)
Bachelors Degree in Computer Science from University Technology Malaysia (2003)
Language spoken


English and Malay

Will be provided upon request