Omprakash Gutte

E-Mail: om.gutte@gmail.com
Mobile: +91-9730105555

PROFILE
I have 9 years of experience in IT, telecom.

EDUCATION
2011-2012

Master of Business Administration (M.B.A) from CLMT, affiliated to IADL,

Delhi with A grade.

2000-2003

Bachelor in Computer Applications (B.C.A.) from Shahu College, affiliated

to Swami Ramanand Teerth Marathwada University, Nanded with an
aggregate of 61.5%

1997-2000

Higher Secondary Certificate, in Commerce, from Latur Board with an

aggregate of 53.10%

March 1997 School Secondary Certificate, from Latur Board with an aggregate of
52.5%

Summary of Profesional Experience

Worked for Bharti Airtel as a store manager, handling 4g, postpaid, prepaid
sales.

Worked in Bharti Airtel, As FTA spoke Manager.

Worked in Bharti Airtel, as Technical support engineer for smart phones like
BlackBerry, Android, iOS

Worked as IT support analyst at BJS (Bhartiya Jain Sanghtana)

Worked as Faculty at Synergy InfoTech

SKILLS
Team Work:
Communication:
Analytical:
Technical:

Worked as part of a dedicated team. Share technical knowledge

through email and presentation.
Liaise effectively between clients and senior technicians to fix
critical issues.
Creative problem solving, finding new effective ways to fix issue.
Configure 2G and 3G network settings for smart phones,
Configure LANs, Configure Wi-Fi Devices like Routers and Access
Points. Install and troubleshoot various Operating System and
softwares. Basic knowledge of SQL, core java and Adobe Flex.

EMPLOYMENT
1. February 2015 Present, Bharti Airtel, India
4G sales
Postpaid Corporate as well as individual
Prepaid sales
Store and Team management
Customer escalation and experience management
2. November 2012- January 2015 Bharti Airtel, India.
Handling Documentation for prepaid and postpaid.
Activation of numbers.
Handling spoke office.
Managing pickup and drop of forms.
Handling to spoke connected distributers of prepaid and distributers.
3. November 2010- November 2012
Technical support engineer for smart phones
Provide high level of technical support for Airtel customers.
Configure 2G and 3G network settings for smart-phones such as Blackberry,
iOS, Android, Symbian and Windows Mobile.
Troubleshoot application communication issues for smart-phones
Configure various applications and email for enterprise and mass market
Blackberry users.
Configure various applications and email for enterprise and mass market
iOS, Android, Symbian and Windows Mobile users.
Install and configure 2G/3G Data Card for computers and smart televisions.
Handle escalations for mass market and enterprise users.
Train and groom new employees and support center agents.
Provide troubleshooting reports on daily, weekly and monthly basis.
Perform process audit for Airtel Relationship Center on a monthly basis.
4. August 2006 - October 2010
Bhartiya Jain Sanghtana
IT support analyst
Supports IT infrastructure of the organization.
Handles desktop issues like configuring printers, configure outlook, installing
patches and required software.
Handles laptop issues like configuring with the Network(LAN and Wi-Fi),
configuring printer, configure outlook, installing all the required software
and patches
Managing the LAN and Wi-Fi network.
Configuring the Wi-Fi devices like Routers and Access points.
Planning of requirement and budgeting of the purchase of new IT materials.
Supporting all the branches of the BJS all over the India for the technical
issues.
Visits to the branches for resolving the technical issues.
Installing the IT products of the BJS at the branches and the BJS affiliated
schools.

5. January 2004 May 2006

Synergy InfoTech
Faculty
Faculty for the subjects like MS-CIT, C, C++.
Worked on the e-Governance project demonstrations at colleges.
Handling LAB of 45 computers.
Supports for the LAN setup at center LAB.
Conducting test of the MS-CIT, Government online test.

EXTRA CURRICULAR ACTIVITIES

Arranged a Blood Donation Camp in which 604 donations were done for
Tsunami Relief.
Seminar on Authentication Using BIOMETRICS
Won First prize in College Folk Dance Competition

PERSONAL DETAILS
Date of Birth:
Nationality:
Gender:

23 April 1983
Indian
Male