PROJECT REPORT AND RESEARCH

CUSTOMER SATISFACTION WITH SPECIAL

REFERENCE TO PUSHPANJALI CONSTRUCTION

To be submitted in partial fulfillment for the requirement

of the degree of
Master of Applied Management (MAM) 6th Sem.
OF DR. A.P.J. ABDUL KALAM TECHNICAL
UNIVERSITY, LUCKNOW
Session-2015-16

SUBMITTED TO :
MRS. SANDHYA SHRIVASTAVA

SUBMITTED BY :
PRADEEP KUMAR

HOD
AASHLAR BUSSINESS SCHOOL
FARAH, (MATHURA)

MAM
ROLL NO

:- 6TH SEM.
:- 1360293034

AASHLAR BUSSINESS SCHOOL,

FARAH, (MATHURA)

Acknowledgement
Co-operation and building up of moral are the essence of success.
These are two factors that go a long way in achieving it. It is a Herculean
task, which lacks these two determinants of success. Was an exposure
to corporate environment. It was an opportunity and great pleasure for
me to be in such an environment and having interaction with concerned
people.

I express my heartily respect and profound thanks to MRS. SANDHYA

SHRIVASTAVA (HOD). For their enlightening and meticulous guidance
for the consummation and evaluating of this project report.

Finally, to my parents, for all the tea and care with which they
overwhelmed me through these long months of creation.
Offering thanks,
PRADEEP KUMAR
ROLL NO

:- 1360293034

Declaration
I hereby that I have worked on the topic CUSTOMER SATISFACTION WITH
SPECIAL REFERENCE TO PUSHPANJALI CONSTRUCTION All the information

that has been collected, analyzed and documented for the report is authentic
possession to me.
I would like to categorically mention that the work here has neither been
purchased nor acquired by any other unfair means. The data and information
existing in this training report are accurate and update to the current data, to the
best of our knowledge.
However, for this purpose of the training report, information already
compiled in many sources has been utilized. All information in this training
report is true representation oh what I have experienced during the training
report.

PRADEEP KUMAR
ROLL NO

:- 1360293034

PREFACE

It is a matter of great privilege for me to present this training report.

CUSTOMER SATISFACTION WITH SPECIAL REFERENCE TO PUSHPANJALI
CONSTRUCTION this project has been written in a simple and self learning

style. The clarity has been given top priority Customer Satisfaction pushpanjali
construction the training project.
The aim of this training report is to give complete view of Pushpanjali
Construction, Agra, with Special Reference to Pushpanjali Construction.
I trust this Report will be helpful in understanding the subject.

TABLE OF CONTENTS
CHAPTER ONE
INTRODUCTION
GENERAL INTRODUCTIONS OF PUSHPANJALI CONSTRUCTION
REAL ESTATE SERVICE
INTRODUCTION OF REAL ESTATE
ECONOMIC OUT LOOK
CURRENT SCENARIO OF REAL ESTATE
CURRENT SCENARIO OF RETAIL IN REAL ESTATE
CHAPTER- TWO
MAJOR COMPETETORS IN REAL ESTATE MARKET
JAYPEE GREENS AND ITS PROJECTS
AMRAPALI AND ITS PROJECTS
SUPERTECH GROUP AND ITS PROJECTS
THE 3C COMPANY AND ITS PROJECTS
OTHER PROJECTS
CHAPTER- THREE
OBJECTIVE OF THE STUDY
CUSTUMAR SATISFACTION
CHAPTER-FOUR
RESEARCH METHODOLOGY
TYPE OF RESEARCH
RESARCH DESIGN
DATA COLLECTION METHOD

 SAMPLE DESIGN
FINDING
CONCLUSION
LIMITATIN
SUGGESTION
BIBLIOGRAPHY

AASHLAR BUSSINESS SCHOOL,

FARAH, (MATHURA)
CERTIFICATE

This is to certify that Pradeep Kumar Roll No. 1360293034 of MAM 6 th sem worked on the
project report customer satisfaction with special reference to pushpanjali construction
in partial fulfillment of the requirement for the award of Master of Applied Management (Dr.
A. P. J. Abdul Kalam Technical University, Lucknow) is are bonafide work carried out under
the supervision and guidance Mr. Peyush Sharma.

Mrs. Sandhya Shrivastava

(HOD) of Management