Experience July 2007 to October 2009 Children’s Hospital Oakland Oakland, CA
South Ridge, SC Administrative Coordinator – Gastroenterology Dept. Answer Phones Fax reports to referring Physicians offices Track Billing charges and do audit reports for department Break down paperwork for charts from clinic Check eligibility and obtain authorizations for procedures, tests, and office visits File shadow charts daily Create and manage templates for provider schedules Keep track of employees time off, PTO and sick leave as well as manage their weekly schedules Involved hiring and terminating employees Supervision of office staff as well as other licensed staff in GI dept. Order office supplies and manage restocking supplies Submit engineering and computer work requests when needed Responsible for handling service complaints from patients and their families Use MS Office applications including MS Word, MS Excel, MS Outlook,,MS Powerpoint and MS Access
November 2005 to July 2007 Children’s Hospital Oakland Oakland,CA
Office Assistant II- Hematology/Oncology Dept. Answer phones Register patients and make future appointments in computer Fax documents to medical clinics Enter billing charges for clinic visits Manage database in MS Excel regarding billings Breakdown charts from clinic Check for and obtain authorizations for clinic visits and treatments and In-patient stays File charts Manage changes in schedules for clinic
April 2004 to June 2005 North State Radiology Chico, CA
Receptionist/ Office Assistant Answer phones Register patients and make future appointments Fax documents to medical clinics Perform safety management procedures for Office and work areas Use MS Office applications including MS Word, MS Excel and MS Outlook Type up emails for office manager Process incoming and outgoing mail File and order Medical Records Scan documents into computer system for electronic medical records keeping
August 2003 to April 2004 J&J Optical Wholesale Paradise, CA
Optical Technician Answer phones Pull and file machinery tools Set-up and run new lens manufacturing jobs Operate multiple machines to surface and finish lenses Service and maintain the machinery Clean laboratory floors and equipment Edge finished glass lenses Operate digitizer to trace frames for new jobs Work in a fast but error free pace to keep up with workload
November 2002 to August 2003 Horspool & Romine Manufacturing, co,
Oakland,CA Office Clerk Answer Phones Fax documents to customers Processing of Accounts payable, Receivables and payroll Managing document file system and organizing of paperwork Calling in orders for material for new jobs Use MS Office applications including MS Excel and MS Word Responsible for handling incoming and outgoing mail Call customers regarding overdue payments on their account Pull backup and history on previous jobs in order to quote new jobs
2001 to July 2002 Kaiser Permanente Oakland Oakland, CA
Clerical Services Manager – Radiology Dept. Managed 45 employees in full-service hospital in Radiology Dept. Managed dept. budgets, developed future budgets and met budget short term goals. Planned and performed monthly staff meetings and trainings Facilitated a ½ day course on Kaiser’s labor/management partnership for employees for 1 ½ years. Daily used the following computer software applications: MS Word, MS Excel, MS Internet Explorer, MS Power Point, MS Access, Adobe Acrobat Reader, Lotus Notes and the hospitals computer information system. Knowledgeable of medical terminology Coordinated operations by maintaining appropriate staffing levels to meet member needs. Recruited, interviewed, hired, orientated, trained, counseled, disciplined and evaluated new employees. Developed clerical staff competencies and created service excellence standards. Developed, implemented and administrated Radiology policies and procedures. Prepared and updated clerical operations and procedures manuals. Performed audits, gathered statistics and prepared reports for quality assurance quarterly reports.
1999 to 2001 Kaiser Permanente Oakland Oakland, CA
Senior Radiology Clerk/Receptionist Supervised 45 employees in Radiology Dept. Assisted in training new employees and orientating them with the hospital Learned to type Transcription reports for Radiology Typed memos, emails, job descriptions, business letters, spreadsheets, MS Power Point presentations, and various other business documents Performed data entry Answered multiple phones and assisted with customer service issues Troubleshooted missing Radiology films in the file room and in the hospital Pulled, filed and delivered Radiology films to nearby departments Performed quality assurance audits and created service improvement presentations for department Assisted in presenting information to staff at staff meetings and performed new employee orientations for new R.N.’s and L.V. N.’s Education 1992 to present Cal State East Bay Hayward, CA. Have 6 electives left before I receive Bachelors of Science Degree. Undergrad classes taken at Alameda College, Alameda, CA High School Diploma from Oakland Technical High School, Oakland,CA Certified Funeral Technician –Correspondence course The National Academy of Mortuary Science, Hot Springs, AZ