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09December2015

DBBLMobileBankingEverythingtoknow!
[Start][Fees][Instructions]

Grameenphone [GP] Code for 750 min 193Tk,

300 min 81Tk, 100 min 36Tk, 70 min 20Tk & 40
min 11Tk oer
GP xed minutes Oer USSD Code &
ValidityGrameenphone has some...
Apr 09 2016 | Read more

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WhatistheMobileBanking?
MobileBankingisaBankingprocesswithoutbank
branchtounbankedcommunitiesefficiently
andatanaffordeblecost.Toprovidebankingand
financialservicesthroughmobiledevicesi.emobile
phone.

BenefitsofDBBLMobileBanking
#Realtimeonlinebanking,availableatanytime,
anywherethroughoutthewholecountry.
#Accesstobankingandadvancedpaymenttransactions
ataffordablecost
#Convenientandsecurewaytosendmoney
#Effectiveindevelopingsavingshabit

MRPNCTBRobi
Care

WhatFeatures/BenefitsDBBLMobileBanking
offer?
1.CustomerRegistration
2.Cashin[Cashdeposit]
3.Cashout[Cashwithdrawal]
4.MobileTopup
5.PersontoPersonTransfer[SendMoney]
6.ForeignRemittanceReceive
7.SalaryDisbursement
8.BalanceInquiry
9.BillPayments
10.MerchantPayments
11.Linkagewithmainbankingaccount.
Wheretoregisteroropenanaccount?
Youcanregister@anyDBBLFastTrack,DBBL
branches,BKBbranches,RAKUBbranches,Union
InformationServiceCenters,DBBLassignedAgentsand
fromBanglalink,Citycell,Robi,GrameenPhoneand
Airtelretailpoints.
HowtoregisteraDBBLmobileaccount?

Feb 17 2016 | Read more

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1.CustomerneedfillsuptheKYCFormandsubmitit
toagentalongwithhis/herphotographandNational
ID(NID)
2.AgentwillgotoCustomerRegistrationMenuand
insertthecustomer'smobilenumber
3.CustomerwillreceiveanIVRcall/USSDFlash
menu&inreply,she/hewillgivea4digitPIN
numberathis/herchoice(PINshouldberemembered&
sharedwithanyone)
4.AMobileAccountwillbecreatedintheDBBL
systemwhichismobilenumber+onecheckdigit.
5.YouwillreceiveaconfirmationSMSwhichcontains
theMobileAccountNumber(pleaserememberthecheck
digit)
WhyPINisrequired?
PINisrequiredtoinputduringacashwithdrawal
fromanAgentorDBBLBranchorDBBLATMNetwork.PIN
ensuressecurityofthemoney&protectfraudulent
transactions.
PINisstrictlyconfidential,WHY?
PINisthekeypointfortransactionofMobile
Banking.OnlyacorrectmatchofPIN&MobileNumber
canaccesstheMobileBankingAccount.IfaPINis
disclosedtoothers,respectiveaccountisatrisk,
therefore,PINshouldbehandledverycarefully&
secretly.
WhyistheCheckDigit?
Mobilenumberispublic&knowntomanypeoples.
Withoutknowingthecheckdigit,nonewillbeableto
depositmoneyatyouraccount,soithelpstokeep
themobileaccountconfidential.Ontheotherhand,a
checkdigiteliminatestypingerror,doingso
protectssendingordepositingmoneytoawrong
account.
WhichTelecom'sMobilecanberegistered?
CustomerhavinganymobilenumberfromanyMobile
OperatorcanberegisteredwithDBBLMobileBanking.
Whatarethenecessarydocumentsforregistration
process?
1.KYCform(Formsareavailableatthenominated
agentpoint)
2.Photographofaccountholder
3.NationalIDoranyacceptableIDwithphotograph
WhatismyDBBLAccountnumber?
YourMobileAccountnumberwithanadditionalcheck
digit.Forexampleifyourmobilenumberis
01733445566andcheckdigitis3,thenyourDBBL
Accountnumberwillbe017334455663.
Howmuchinitialdepositisrequired?
Aninitialdepositof25TK(Twentyfive)only.
Candepositandwithdrawmoneypossibleimmediately
afterregistration?
Customercandepositmoneyimmediatelyafter

registration.Butyoucanwithdrawafteryouraccount
isfullyregistered.Normally1or2workingdays
requiredforfullregistration.
IsDBBLMobileBankingsecured?
DBBLBankingishighlysecuredasituseseitherUSSD
orSMS+IVRascommunicationchannel.
Wheretocashinorcashdeposit?
CustomercancashinatanyDBBLFastTrack,DBBL
branches,BKBbranches,RAKUBbranches,Union
InformationServiceCenter,DBBLAgentsandfrom
Banglalink,Citycell,Robi,GrameenPhoneandAirtel
retailpoints.
Howdoescashinwork?
1.YouhandsovercashtotheAgent
2.Agentinitiatesthetransaction
3.Agentissueareceipttothecustomer
4.SystemsendsanSMStotheyourmobile
5.Forsecurityreason,youneedstocheckthe
sendingnumberofSMS&theamount.SMSorIVRcall
willbesentfrom16216or01190016216or09666777777
orDBBLBanking.
Wheretocashoutorcashwithdraw?
Youcancashout(withdraw)atanyDBBLFastTrack/
ATM,DBBLbranches,BKBbranches,RAKUBbranches,
UnionInformationServiceCenter,DBBLAgents&from
Banglalink,Citycell,Robi,GrameenPhoneandAirtel
retailpoints.
HowwillcustomerwithdrawmoneyfromAgentPoint?
1.CustomeraskstheAgentforwithdrawalamountfrom
his/herDBBLAccount
2.Agentinitiatesthetransactionprocessfrom
his/hermobile
3.DBBLsendsUSSDFlashmenuorIVRCalltothe
customer'smobile.
Withthetextorvoice"WelcometoDutchBanglaBank.
Youaregoingto
withdrawTk.XXXfromyouraccount.Ifyouwantto
continueenterthe4digitPINorifnotcancelthe
call.
4.Customerentershis/herPIN
5.SystemsendsanSMStoyourmobile
6.Agentwillhandsovermoneytothecustomer
HowtowithdrawmoneyfromanDBBLATM?
1.CustomerneedtopresstheMobileBankingbutton
atATM
2.Customerentershis/her12digitDBBLaccount
numberatATM
3.Customerneedtoenterhis/herPINnumber&amount
atATM.
4.CustomerwillreceiveaUSSDFlashmessageorIVR
callinhis/hermobilefromDBBLsystemwhere
customerwillberequestedtoenterthe4digitsPIN
number.
5.ATMwilldispensethemoneytothecustomer
WhatisSalary/AllowanceDisbursementinDBBLMobile

Banking?
IttheprocessbywhichCorporateOfficescan
disbursethesalaryoftheiremployeesandGovernment
candisbursedifferentallowanceslikeelderly
allowance,freedomfighterallowancesetc.tothe
peoplewithinafewmoment.
HowdoesSalary/AllowanceDisbursementwork?
1.CorporateOfficeorGovernmentwillsendthelist
ofmobileaccountnumbers(includingthecheckdigit)
andmonthlysalary/allowancetoDBBL
2.DBBLwillcreditalltheindividualaccountsby
debitingcorporateaccountcentrallybyabatch
processsystem
3.Theemployee/beneficiarywillgetanSMSregarding
thetransactionmade.
4.Theemployee/beneficiarywillreceiveansms
confirmation
5.Theemployee/beneficiarycangotoanyagentor
DBBLATMorDBBLBranchtowithdrawmoney
Whatispersontoperson(P2P)transferorSend
Money?
Themoneytransferfromonemobileaccounttoanother
mobileaccountiscalledP2PtransferorSendMoney.
HowcustomersendmoneytoanotherMobileAccount?
1.Customerinitiatesthetransactionfromhis
mobile.
2.Customerselectthesendmoneyoptionfromthe
mainmenu&insertthereceiversDBBLMobileaccount
numberandtheamount.
3.Customerentershis/herPIN
4.Moneywillbetransferred&bothsender+receiver
willgetanSMSnotification.
WhatisMobileTopupinDBBLMobileBanking?
DBBLmobileaccountholdercanTopupyourownor
othersBanglalink,Citycell,GrameenPhone,Robiand
AirtelmobilebalancethroughDBBLMobileAccount.
HowtoMobileTopupinDBBLMobileBanking?
1.CustomerinitiatesMobileTopupfrommobile
2.Customerwillselect"Self"or"Other"subMenu
from"Topup"Menu
3.Customerwillprovideamount&PINincaseof
"Self"Topup
ORmobilenumber,amount&PINincaseof"Other"
Topup
4.MobilebalancewillbeTopupandcustomerwill
getaconfirmationSMS

HowtosendforeignremittanceinDBBLMobile
Banking?
Remittercansendremittancefromanynominated
ExchangeHousesofDutchBanglaBank&other
BangladeshiBanksfromallovertheworld.The
remittedmoneywillbetransferredtothe
beneficiary'sMobileBankingAccountwithin24to72
hours(ForDBBLExchangeHouse24hours)andthe
beneficiarywillimmediatelyreceiveanSMSaboutthe
deposit.Toavailthis

service,justprovidethefollowinginformationat
theexchangehouses:
1.Amount
2.Beneficiary'sName,BankName(DutchBanglaBank)
and
3.MobileAccountnumber
HowabeneficiarywillwithdrawmoneyfromtheMobile
Account?
Nowadays,abeneficiaryofremoteareahastocome
tothedistricttowntowithdrawmoneyfromBanks
wherecostandmoneyinvolvementishigh.Toavoid
thisdifficulty,abeneficiarycaneasilywithdraw
moneyfromthenearestDBBLagentspoints.
1.OwnagentsofDBBL(3rdPartyAgent)
2.DBBLnominatedBanglalink,CitycellandAirtel
retailpointsandmobicashmarkedoutletsofGrameen
Phone
3.UnionInformationServicecenter(UISC)locatedat
eachoftheUnionsofBangladesh.
Apartfromabove,onecanwithdrawremittedmoney
fromanybranchofDBBLorATM.
Howtocheckyouraccountbalance?
1.Banglalink,Airtel,Robi&GrameenPhonesubscriber
willdial*322#.
2.CitycellcustomerwillsendanSMSto16216by
writingMoraBlankSMS,
3.CustomerwillgetaUSSDFlashMenuonhis/her
mobile
4.Customerwillpress"Reply"buttonandinsertthe
correspondingserialnumberof"Balance"asmentioned
intheMenu.Thenshe/hewillpress"Send"button
5.Customerwillgetacallfromthesystem&hewill
typethePINnumberaccordingtoinstruction
6.DBBLSystemsendbalanceamounttothecustomer's
mobilenumber.
HowtochangePINDBBLMobileBanking?
1.Banglalink,Airtel,Robi&GrameenPhone
subscriberwilldial*322#.
2.CustomerwillgetaUSSDFlashMenuonthemobile
3.Customerwillpress"Reply"button&insertthe
correspondingserialnumberof"ChangePIN"as
mentionedintheMenu.
4.CustomerwillgetaUSSDFlashorIVRcallfrom
thesystemandaccordingtoinstruction,firstshe/he
willtypetheexistingPIN,thennewPIN
5.ThePINwillbechanged

WhatistransactionlimitinDBBLMobile
Banking?[ForCustomer]
FromAgentPoint
DailyCashinofTk.25,000
EachCashinofTk.25,000
DailyCashoutofTk.25,000
EachCashoutofTk.25,000
DailyCashout3times
MonthlyCashin20times
MonthlyCashout20times
MonthlyCashin/CashoutTk.150,000

DailyP2PTk.10,000
MonthlyP2PTk.25,000

DBBLMobileBankingFees&ServiceCharges
RegistrationFee:Free
Cashin&cashout@DBBL,BKB,RAKUBBranches:Tk.
10/
CashinatFastTrack:Tk.10/
CashoutatDBBLATM:Free
RemittanceDisbursement(Tomobileaccount):Free
SalaryDisbursement:Free
MobileTopup:Free
P2PFundTransfer:Tk.5/
BalanceEnquiry:Free
StatementEnquiry:Tk.3/
CashinCharges:0.9%ofthetransactionamountor
Tk.5/,whicheverishigher
CashoutCharges:0.9%ofthetransactionamountor
Tk.5/,whicheverishigher

Author:Md.RajeunMahmud
Tags:Banglalink,Shortcodes

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