Cleaning the Work Area

Fair or not, our customers automatically make assumptions about how their cars will be treated based on the
appearance of our uniforms and of our work area.
We are all responsible for the appearance of each of our uniforms and WE ALL SHARE THE RESPONSIBILITY TO CARE
FOR OUR WORK AREA. Do your part to contribute to the work sites appearance and customers will notice and tip
accordingly.
Here are a few areas that commonly cause our customers to worry about their cars:
- Trashcans Make sure they are used and emptied regularly.
- Debris Every location should have an available broom and dust pan that can be discreetly stowed. Use them
to clean up debris, dirt, and small trash.
- Cigarettes Due to smoking ordinances, smokers congregate near our work sites. Dont allow cigarette butts
to take over the area.
- Podiums Podiums should be uncluttered and orderly. If you look like youre missing tickets or will mix up
keys, youre going to frighten our customers.

Remember: Use any down time you have wisely. Cleaning your work area is one way you can contribute to the tips
that youll make in the future.

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Filling Out a Ticket

When you get in a valet vehicle, ALWAYS make sure there is a TICKET and KEYS inside of it!
Follow these steps for filling out a ticket:
Step 1 Document the car information on the top half of the ticket.
Location
Name
Model
Color

Write the ROW, circle it, and write the LICENSE PLATE
The curb attendant will write the customers last name upon arrival
Write the MAKE of the car here
Write the COLOR of the car here

2
123 ABC
Mr. Customer
Lexus
Blue

Step 2 Place the top stub on the dashboard of the vehicle so that it is visible.

Step 3 Complete the CAR SURVEY by marking all visible damage. If you are unsure, mark it anyways.
Circle the damage and use the abbreviation chart below. Be sure to initial the survey using your FIRST INITIAL
and FULL LAST NAME

S
D
B
C
M

Scratch
Dent/Damage
Broken
Cracked
Missing

D
V. Parker

Step 4 Hook the KEYS to the TICKET, and give them to the key supervisor to hang on the appropriate hook.

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Customer Arrival
While waiting for a car to arrive, valets should be in the SERVICE POSITION, roughly 5 feet away
from one another.
Greet ALL CUSTOMERS with your locations SCRIPT, which should include:
-

Welcome Remember, youre the first face they are seeing!

Name Usage Offer your name and ask the visitors name.
Instructions Instruct them how the valet process works, introduce them to the
property.
Rates Give the customer accurate quoted rates for daily or overnight parking.
Retrieval Times Set expectations on how long it takes to return the vehicle.

Consult your locations script. Practice it. Make sure you can deliver it in a natural, genuine way.
See the attached scripts for examples.
Open all passenger doors, but wait until the curb attendant has completed the transaction before taking the vehicle
away.
Once the guest has left, carefully exit the valet lane. Look behind you to check for oncoming traffic before exiting.

Customer Departure
Remember to move FAST ON YOUR FEET, but SLOW IN THE SEAT to return customer cars as quickly and safely as
possible.
After delivering the car to the guest, ALWAYS CLOSE THE DOOR BEHIND THEM, GREET THEM (Good
morning/afternoon/evening), AND WISH THEM WELL (Safe travels/Have a safe trip).
Make sure you give every guest his/her key!

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SAMPLE WELCOME SCRIPTS

Restaurant

Hotel

Hospital

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Parking Vehicles
Obey all parking lot/garage speed limits. Most locations have a speed limit of 5 MPH!
Make sure all cars are BACKED IN.
Follow lot/garage policy for which areas to fill first.
-

Which levels should be filled first?

Which rows should be filled first?
Where are VIP (Clients, Residents, etc.) vehicles parked?
Where should over-sized vehicles be parked?
(If applicable) Where are electronic vehicles parked?

ALWAYS MAKE SURE VEHICLES ARE LOCKED! If the vehicle does not lock, tell your manager immediately!

Retrieving Vehicles
Make sure you follow location procedures for lining up to return cars. Once a ticket is called, the key supervisor will
place a key on the BOARD to be delivered.
ALL KEYS SHOULD BE REMOVED FROM THE BOARD IN THE ORDER THEY WERE CALLED.
Record (or call out to be recorded) the ticket number and your name so there is a record of who returned the vehicle.
Follow your locations ticketing procedures to make sure you deliver the car to the correct ramp.
After delivering the car to the guest, ALWAYS CLOSE THE DOOR BEHIND THEM, GREET THEM (Good
morning/afternoon/evening), AND WISH THEM WELL (Safe travels/Have a safe trip).
Make sure you give every guest his/her key!

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