Why to Simplify Business?

With the emergence of Digital Economy, the digital consumers have started to demand a plethora of services
spanning content, communications, and enterprise services to be delivered anytime, anywhere and any-device.
Hence, operators need to remain agile, lean and proactive to cater to the demands of the Digital Consumer. To
fabricate such an agile landscape, the complexity arising due to changing technology, launch of product & services,
partner onboarding, engagement channels and newer business models needs to be curtailed. In addition, the
traditional approach of business transformation to eliminate complexity is also limited - addressing technology
obsolescence, application stack consolidation, managing outsourcing operations through time and material mode,
and driving IT outcomes rather than business SLA. To navigate the maze of complexity and remain agile in the
dynamic marketplace, there is a need for a reimagined approach for Business transformation with core theme as
simplification.

Figure 1: Drivers of Business Simplification

What is Business Simplification?

In TCS, we believe any Business simplification program aimed
Business Simplification is the construct of
at eliminating complexity unfolds into two parts: transforming
confiscating complexity from operators
the current business by removing complexity and running the
landscape by transforming Business,
business without accumulation of newer complexity. So, the
Technology and Network elements with a
key imperative is to embed business simplification DNA into
holistic
Organizational
change
the organization structure as a continual process rather than
management
engagement
and
ably
one time transformation program across various business
supported by operational excellence
dimensions Business Models, Products & Services, Channels
of Engagement, Customer Segments, Business Process and
workplace is critical. TCS Business Simplification solution consists of the following key components:

a. Business Excellence driven Process Simplification, Product Rationalization & Organization

Change Management
b. Technology Excellence through Application Rationalization and Network Simplification
c. Operational Excellence enabled by Managed Services and Business Process Services
.

Figure 2: Business Simplification Framework

TCS Business Simplification Solution Suite:

Business Simplification Quotient (BSQTM) is the measure of complexity across product, process, networks,
technology and people. The BSQTM score allows operators to identify how far the simplification goals have been
achieved, compliance to industry standards and recognize the levers of simplification. TCS BSQTM is a dipstick
approach to quantify simplification index which advocates a comprehensive set of TCS fabricated frameworks and
products that can be architected across both transformation engagements (Business excellence and Technology
excellence) and run the business engagements (Operational excellence) as shown in figure 3.

Figure 3: TCS Business Simplification Solution Suite

Benefits:
TCS Business Simplification solution brings the following benefits:

Reduce time to market and easier to launch new products and services
Reduce cost of operations by retiring unprofitable products, removing redundant processes and aligning
IT systems
Reduce the business risk and run uninterrupted continuous business operations
Unified communication and single source of truth across organization enhances customer experience
Holistic approach to simplification enhances agility and faster responses to business environment
changes

TCS Business Simplification Experience

Large APAC Telco
Consolidated 334 IT instances
into 4 Instances as part of One
IT Program
Standardized 250 business
processes
comprehensive OCM program
for 200,000 employees
Product portfolio rationalised
from 30,000 products to 1,500

Norwegian Operator

UK Based Retailer

Cost takeout from legacy fixed

line business by modernization
and moving to linear cost
model
TCS Hosted OSS/BSS solution

TCS Hosted OSS/BSS solution,

replacing a number of
disparate sub-scale systems
E2E product rationalization
Increase in online sales from
30% to 80% and improved NPS
from -1 to 55 in 2 years

Figure 4: Examples of TCS Business Simplification Engagements

TCS deep domain expertise and experience in running Business simplification engagement, coupled with rich
solution suite, makes TCS well-positioned to unlock new value proposition for operators. With the TCS advantage,
Communication Providers can regain and sustain their competitive edge in the Digital Consumer Economy.