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Date: 2016.05.05
09:51:16 +01'00'
Welcome to a huge resource on user experience (UX), user interfaces (UI), and interaction design.
Whether youre designing a website or mobile app,
youll learn 125+ tactics to optimize its usability.
I organized the tactics into various categories and strategies. Click a strategy to view examples and applications.
Category 1: Control the Users Focus and Attention
Category 2: Guide Users Toward the End Goal
Category 3: Reduce Mental Effort and Maintain Flow
Category 4: Maximize Compatibility for All Users and Scenarios
Category 5: Help Users Minimize and Overcome Potential Errors
Category 1:
Control the Users Focus and Attention
Emphasize a Point of Entry in the Interface
Every interface should have a clear starting point. Where should viewers look first? Make it clear.
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Category 2:
Guide Users Toward the End Goal
Now that youve captured and directed the users attention, help them achieve their goal.
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If you dont like the extra clutter, you could include that information on hover (see next tactic).
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Category 3:
Reduce Mental Effort and Maintain Flow
In addition to guiding users, reduce their cognitive workflow. That way, you prolong their state of flow.
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Colors
Grids and Layouts
Placement and Positioning
Size and Shape
Labels and Language
Navigation
Tables
Lists
Links
Voice and Tone
Need inspiration? Look through Mailchimps style guide.
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Instead, be deliberate. Choose typefaces with noticeable contrast. If youre a newb designer, you can choose a serif
vs sans-serif combination (serifs are the twigs on the ends of letters).
Category 4:
Maximize the Compatibility for All Users and Scenarios
Your users are different people with different goals. Design your interface so that its compatible for everyone.
Those four approaches align nicely in a 2 x 2 matrix. Use the following diagram to choose the best approach for
your interface.
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Users will have different needs. Customize your interface toward those different workflows.
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Category 5:
Help Users Minimize and Overcome Potential Errors
In most interfaces, errors are unavoidable. If they do happen, help users overcome them quickly and easily.
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Add a Slight Delay to Hover Pop Ups and Drop Down Menus
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Final Thoughts
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UX INDUSTRY SURVEY
REPORT 2015
7,725
survey participants
44%
55%
1%
Australia 2.29%
Other 17.9%
Canada 5.33%
Ireland 0.61%
OTHER INCLUDES:
Education
IT
Design
100%
6.
WHICH OF THESE CHOICES BEST DESCRIBES YOUR ROLE?
80%
56.4%
60%
40%
13.14%
20.27%
10.18%
20%
0%
In-house
Consultant at
an agency
Independent
consultant /
freelance
Business owner
OTHER INCLUDES:
IT and Software
Compared with
previous years, there
was a much more
even distribution
between Marketing,
Product, and UX
teams in 2015.
This indicates that while UX research has traditionally been constrained to certain
individuals or teams within a single department in any given company, teams of
all kinds are starting to discover the value of evaluating and measuring the user
experience they provide. It also suggests that marketers and product teams may be
weaving customer feedback into their processes more extensively than in the past.
Multi-device interaction has held the lead in this question for the past three
years. It supports the idea that the line between digital and physical experiences
is blurring*, with more and more brand interactions spanning multiple devices
and extending into the real world. Consumer journeys frequently span devices
and channels, yet consumers dont view these as separate experiences. What
does this tell us? Companies cant treat digital and physical channels as separate
entities anymoreand it underlines the importance of providing a consistently
excellent experience across all channels.
*Source: Navigating the New Digital Divide: Capitalizing on Digital Influence in Retail, Deloitte Digital, 2015.
Year over year, weve watched the majority of responses shift away from small
to mid-sized monthly budgets. This suggests companies are allocating more
resources to UX research on a monthly basis, allowing for more ongoing user
feedback, testing of more initiatives, and even benchmarking their UX over time.
Increase or
decrease
in projects
Change in
Increase or
attitude towards
decrease
usability testing in personnel
13.17%
20.72%
N/A
(no change)
Other
6.03%
51.66%
8.43%
62.70%
60%
40%
20%
15.48%
14.85%
5.03%
1.94%
0%
0%
1-25%
26-50%
51-75%
76-100%
100%
36.84%
40%
23.26%
15.30%
20%
10.94%
13.66%
0%
0%
1-25%
26-50%
51-75%
76-100%
100%
40%
23.18%
29.53%
17.13%
20%
13.22%
16.95%
0%
0%
1-25%
26-50%
51-75%
76-100%
100%
40%
34.11%
28.38%
13.65%
20%
8.69%
15.16%
0%
0%
1-25%
26-50%
51-75%
76-100%
The percentage
of respondents
who ran tests daily
doubled from
2014 to 2015.
This year, we saw a rise in more frequent testing. The percentage of respondents
who ran tests daily doubled from 2014 to 2015. The number of professionals who
ran tests weekly increased moderately, while those who ran tests monthly or less
frequently decreased.
Increase
significantly
Increase
moderately
About
the same
Decrease
moderately
Decrease
significantly
18.77%
40.77%
36.84%
2.54%
1.08%
24.24%
21.60%
8.27%
10.74%
17.72%
17.44%
51.36%
CLOSING THOUGHTS
Given the rise in budgets, the expansion in types of teams doing UX research,
and an even greater focus on improving omni-channel experiences, its evident
to us that providing an outstanding experience to customers is at the forefront
for many organizations.
We predict that in the coming years, companies will invest more heavily in
creating products and experiences based on continuous feedback from their
customers, and customer experience will become a shared responsibility among
all teams in an organization.