S HA Y NE EST ES

700 Forbes Ave. | Pittsburgh, PA 15219 | 843.469.7631 | estess@duq.edu

O B JEC T I VE
A position in the Pittsburgh area involving or relating to the use of technology for competitive
advantage.

SK I LL S P RO F IL E
- Money handling/book keeping
- Team and solo project experience
- Web design/programming background
- Small business experience
- Interpersonal and professional communication skills
- Experience within the Software “Systems” Development Life Cycle (SDLC)

ED U CA T IO N
Duquesne University Class of 2010
Pittsburgh, PA
B.S. in Business Administration
Major: Information Systems Management
Interests: Technology for competitive advantage, GUI (web and OS) ‘look & feel’, internet
and network traffic.

Trident Technical College Class of 2007

Charleston, SC
A.S. in Information Systems

EM P LO Y MEN T H IS TO R Y
Tester (Intern), Highmark, Inc. Summer 2008 — Spring 2009
Pittsburgh, PA
- Worked through various iterations of the Highmark ‘High RUP’ software development phase
- Tested defects during the production of Highmark’s advanced claims system
- Participated in various iteration meetings
- Preparation of reports and trend data
- Worked through Excel based system spreadsheets
- Created / Executed test plans for a Highmark insurance claim system
Operator, LS Services 6/1/2005 — Current
Charleston, SC
- Worked with clients to create specific automation profiles
- Advertised business on through various web portals
- Provided 24-hour service in real-time for avid gamers
- Programmer, manager, and owner of online web portal for community

Database Modernization, Duquesne University Fall Semester 2009

Pittsburgh, PA
- Upgraded Microsoft Access 97 files to Microsoft Access 2003
- Fixed broken visual basic code in Microsoft Access application
- Updated web CGI posting scripts for Duquesne University HR office
- Modernized switchboard and GUI

REF ER ENC ES
Dr. Jeff Roberts
Duquesne University
Professor – Accompanied by letter of recommendation
412.396.1958 – robertsj1503@duq.edu

Seth Smiley
Highmark
Diversity Trainer
seth.smiley@highmark.com

Kathy Jaczesko
Duquesne University
HR Office
412.396.6575
S HA Y NE EST ES
700 Forbes Ave. | Pittsburgh, PA 15219 | 843.469.7631 | estess@duq.edu

TEC H NI CA L PR O F IC IE N CI ES

Productivity Software: Hardware:

Microsoft Word 2000-2007 Modem Installation
Microsoft Excel 2000-2007 Router Installation
Microsoft PowerPoint 2000-2007 Hard Drive Installation
Microsoft Access 2000-2007 Peripheral Device Installation
Microsoft Outlook 2000-2007 RAM Installation
Microsoft Project 2007 Motherboard Installation
Microsoft Visio 2007 Operating System Installation

Operating Systems (Power User): Troubleshooting computer workstations for

Apple iPhone Firmware software and hardware inconsistencies and
Microsoft Windows 95/98/98se errors.
Microsoft Windows 2000
Microsoft Windows XP
Microsoft Windows Vista (32bit, 64bit) Computing Devices:
Microsoft Windows 7 (32bit, 64bit) Desktop Workstations
Laptop Workstations
Testing/Quality Assurance Software: Apple iPhone
IBM Rational ClearQuest Linux Based Netbooks
IBM Rational RequisitePro Windows Basked Netbooks

Design Software:
Adobe (Macromedia) Dreamweaver
Adobe PDF Publishing
Adobe (Macromedia) Fireworks

Operating System Tools:

Windows Active Directory
Windows Registry Editor
System Configuration Utility
Navigational DOS
Navigational BIOS

In Addition:
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
Apple Safari (For Windows)
Web 2.0