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O B JEC T I VE
A position in the Pittsburgh area involving or relating to the use of technology for competitive
advantage.
SK I LL S P RO F IL E
- Money handling/book keeping
- Team and solo project experience
- Web design/programming background
- Small business experience
- Interpersonal and professional communication skills
- Experience within the Software “Systems” Development Life Cycle (SDLC)
ED U CA T IO N
Duquesne University Class of 2010
Pittsburgh, PA
B.S. in Business Administration
Major: Information Systems Management
Interests: Technology for competitive advantage, GUI (web and OS) ‘look & feel’, internet
and network traffic.
EM P LO Y MEN T H IS TO R Y
Tester (Intern), Highmark, Inc. Summer 2008 — Spring 2009
Pittsburgh, PA
- Worked through various iterations of the Highmark ‘High RUP’ software development phase
- Tested defects during the production of Highmark’s advanced claims system
- Participated in various iteration meetings
- Preparation of reports and trend data
- Worked through Excel based system spreadsheets
- Created / Executed test plans for a Highmark insurance claim system
Operator, LS Services 6/1/2005 — Current
Charleston, SC
- Worked with clients to create specific automation profiles
- Advertised business on through various web portals
- Provided 24-hour service in real-time for avid gamers
- Programmer, manager, and owner of online web portal for community
REF ER ENC ES
Dr. Jeff Roberts
Duquesne University
Professor – Accompanied by letter of recommendation
412.396.1958 – robertsj1503@duq.edu
Seth Smiley
Highmark
Diversity Trainer
seth.smiley@highmark.com
Kathy Jaczesko
Duquesne University
HR Office
412.396.6575
S HA Y NE EST ES
700 Forbes Ave. | Pittsburgh, PA 15219 | 843.469.7631 | estess@duq.edu
TEC H NI CA L PR O F IC IE N CI ES
Design Software:
Adobe (Macromedia) Dreamweaver
Adobe PDF Publishing
Adobe (Macromedia) Fireworks
In Addition:
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
Apple Safari (For Windows)
Web 2.0