Carolyn E.

Watkins, CEPM, SCPM, PMP

Grosse Pointe Park, Michigan 48230
313-702-2010 (mobile)
cwatkin4@aim.com, www.linkedin.com/in/CarolynWatkins
Professional Profile
Expertise: Project, Program, Portfolio and Transition Management, Strategic Planning & Thought Leadership,
Business Process Redesign, People Management, Delivery Center Management, New Solution Management.
Currently holds an IBM executive program management certification (CEPM), Stanford University PM (SCPM), and
PMI (PMP) credentials.
Carolyn Watkins is an all-encompassing Information Technology (IT) professional who excels in her technical and
business career. As an IT professional, she has the competence to work globally using offshore, near shore, and
onshore resources; she is well traveled and has led many external client accounts, which consisted of both strategic
and purposeful IT activities. Her roles as Program and Portfolio Management, allows her to:

manage the client relationship,

negotiate strategic initiatives,
control the financial objectives,
motivate and ensure team members are competent and skills level marketable,
ensure the application portfolio sustain the SLA agreements,
respond and maintain the disaster recovery and business continuity plans,
implement strategic and tactical enterprise-wide solutions, i.e. ISO 9000 and Agile procedures
ensure subcontractors and vendor management are administered, and
accountable for risk mitigation, issue and escalation resolutions.

Carolyn delivers corporate wide procedures; methods and processes, along with modernized tools are integrated
into the current life cycles for both new development and maintenance activities. She has facilitated many workshops
addressing process redesign and transformations to ensure continuous improvements, audit quality, and
contemporary offerings are assimilated in the dynamic environment of IT. She has successfully managed the
deliverables and financials outlined in Statement of Work, Document of Understanding, and Account Services
Contracts awarded to her corporation and business unit. She works with the Sales & Solution team to create new
service contracts, and solutions, excelling under pressure and deadline due dates.
Professional Experience:
International Business Machines June 1999 to Current Date

(the following are assignments during her tenure @IBM)

May 2015 Present: Application Portfolio & Program Management IBM Program Manager, (Indianapolis, IN)

Eli Lilly Account Management

Responsible for overseeing and supervising IT activities and employees.

Keep teammates focused on account goals and metrics.

Report statuses, account standards, issues, risks, and overall health to account executives.

Manage the day-to-day operations, drilling down to the details.

Manage the activities of teammates; hire, train and evaluate new employees; and ensure business unit is on
track to meet its financial goals.

Develop and implement budgets, prepare reports for senior account management and ensure the department
complies with company policies.

Ensure teammates have the resources to complete their work.

Assess the performance of the business unit against the business goals and plans. Some business managers
perform human resource activities, such as performance evaluations, hiring, and discipline for employees in
their department.
March 2013 Present: People & Professional Development Management - IBM Client Services Manager,
(Southfield, MI)

Delivery Center Management

Perform people management duties for Project Management, SAP Consultants, and Mainframe Professionals,
ensuring professional development and delivery quality.
Originator: Carolyn Watkins
Carolyn Watkins6

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Date Issued: 05/02/16

Date Revised: 05/06/2016

Create and develop specialized competency teams to generate professional advancement programs, by
creating career road maps, training curriculums, professional certifications, and networking opportunities.

Establish and continuously improve competencies and expertise in SAP, Mainframe, and Project Management.

Generate new clients, business, and interest into the Delivery Center selling IT capabilities and resources.

Work with account teams on IT solutions, staffing, interviewing, knowledge transfer, and near shore technical
requirements for accounts working with Delivery Center employees.

Oversight management resolving critical situations and issues affecting the account and Delivery Center
employees.

Implement the Process, Methods, and Tools methodology through training and operational programs at the
Delivery Center.

Ensure all operational key indicators are compliant to all operational targets.

Established and implemented the Testing Center of Excellence at the Delivery Center.
June - September 2015: ITIL Workshop Facilitation IBM Process Change Specialist, (New York City, NY)

IPG Workshop

Provided assistance with creating ITIL processes within (IPG) clients SAP Basis environment.

Conducted Process Change Workshops within the specified time-line.

Created and developed all presentations, workshop materials, and trained workshop participants.

Setup workshop environment, and established productive working environment.

Ensured all supplies were available and ready to conduct workshop.

Facilitated and led workshop by guiding participants through the agenda, current process flows, future process
flows, risk, actions, issues, and scope of work.

Created with collaboration of the agenda, RAIL (risks, actions, issues), and ensured participants agree.

Documented process flows, and ensured internal reviews and the approvals were completed on time.

Ensured and verified the quality of documentation before final submission.

Provided the final ITIL process documentation with next steps.

Carolyn was able to create a relaxed and opened workshop and built a sound team dynamic.
August 2012 February 2013: IBM Delivery Management - IT Program Manager, (Boston, MA)

Northeast Utilities (NU)

Demonstrated leadership as the main point of contact for the client and maintained a solid client relationship.

Drove the scope, budget, resourcing, and initiation of all new development projects with clarity.

Developed and supported NU in shaping their IT strategy & enterprise architecture.

Supervised both onshore and offshore technical resources within specified business areas.

Served as liaison between technical resources and NU representatives for critical incidents.

Managed onshore and offshore projects and maintenance activities within specified business areas and
reported status.

Participated on all On Call demands whenever the need occurred.

January 2008 July 2012: IBM New Contract Management Solutions - Transition Integration Manager
(Global)

Multiple Accounts

Provided account sales and solution development support which involved creating tailored delivery solutions for
potential clients, writing proposals, and presenting comprehensive solutions during the IBM sales process.

Implemented enterprise wide initiatives to enable sound application development and maintenance, which
included ITIL procedures, CMMi processes, and technical tools.

Managed the development of the Metrics Management Framework, which reported on all contractual Service
Level Agreements, Service Level Objectives, and Key Performance Indicators.

Reviewed and analyzed newly created Application Management Services contracts then developed the strategy
and plan to execute all commitments so the application team was executing the contract deliverables
successfully. This included business practices, human resources transition (onshore/offshore model),
knowledge transfer (applications and procedures), technical tools, networking and infrastructure transitions.

Managed and directed more than 25 accounts worldwide.

Employer / Division
IBM Export Regulations
IBM Application
Management Services
(AMS)
Originator: Carolyn Watkins
Carolyn Watkins6

Role
Transition Program Manager
Transition Program Manager

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Location
Detroit, MI
Detroit, MI

Client
General Motors Account (GM)
GM

Date Issued: 05/02/16

Date Revised: 05/06/2016

Comment [CEW1]: More information

available on request.

Employer / Division
IBM AMS

Role
SAP Transition Manager

IBM AMS
IBM Sales & Solution
Development
IBM AMS

Application Portfolio Manager

Solution Expert

IBM AMS

Program Manager & Business

Consultant
Sr Project Manager,
Associate Resource
Deployment Manager,
IT Program Manager
Application Maintenance & Development
Manager,
Application Development Process Reengineering
Facilitator,
Application Development Programmer / Systems
Analyst

IBM AMS

Chrysler

Program Manager

Location
San Jose, CA &
Penang,
Malaysia
Hartford, CT
Detroit, MI

Client
Spansion

Stuttgart,
Germany
Cheltenham,
England
Dearborn, MI

Visteon

Aetna
GM

Zurich Financial Services

Ford Motor Company

Centerline, MI

Education and Background

Master of Science Degree - Computer Science, University of Detroit-Mercy, Detroit, MI
Bachelor of Science Degree Marketing Management, University of Detroit-Mercy, Detroit, MI
Summary
Industrial, Telecommunications, Aerospace & Defense, Banking, Government, Travel,
Insurance, Health Care, Utilities, Retail, Small Medium Business, Energy, Life Sciences
Project Domain: Project/Program/Portfolio Management, Services / Delivery Center, Transition &
Transformation, Systems Integration, Corporate & Operations Strategy Planning, Business
Process Re-engineering, Application New Development & Maintenance, Team Building,
Executive Level Communications, IT Consultation, Global Resourcing, Rapid Application
Development, Waterfall
Training: Delivery Project Executive, Leadership, Program & Project Management, LEADing@IBM,
Client Relationship Management; Organizational Change Management, AGILE
Best Writer Award - Chrysler Times News
SIGNIFICANT
ACCOMPLISHMENTS
DID2GOLDD Recognition Award, Ford Motor Company
Certified Project Management Professional, Project Management Institute

Mentored many project management professionals to obtain certification

Contributed white paper and presentation to IBM project management practice

Topic: Global Resourcing Practices, Resource Deployment Management

IBM Certification for Executive Project Management

IBM Project Management Certification Board Member

National Women of Color Technology Awards Conference & Recognized Awards W inner
Technical Leadership Exchange Conference

Presenter: Corporate Portfolio Management

Recognition Award

Speaker
Industries:

Originator: Carolyn Watkins

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Date Issued: 05/02/16

Date Revised: 05/06/2016