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Lite
Huawei Technologies Co., Ltd.
March 2015
www.huawei.com
HUAWEI Confidential
Contents
Problem Handling
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documentation.
The HedEx Lite is the lightweight single-user software edition of the HedEx.
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Features
HedEx Lite has the following features:
Occupies disk space of only 5 MB and small memory space.
Does not need to be installed (if the software package is compressed, decompress it).
Huawei custom hdx format documentation package and local multi-format document
management,allowing users to browse documents of different products and different versions in
a centralized manner.
Provides powerful search functions, allowing users to quickly find desired information.
Supports automatic library upgrade, allowing users to obtain the latest Huawei product
documentation in a timely manner.
Supports automatic software upgrade, allowing users to obtain the latest version of HedEx Lite
in a timely manner.
Support online and Huawei Technologies support site document is an extension of Huawei
Technical Support Website
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Description
My Favorites
A function is added for users to favorite documents. When viewing an HDX file, users
can add it to their Favorites.
Download
A function is added for users to manage downloaded HDX files. Through this function,
users can know the download progress in real time.
Compare HDX
Cloud Download
Cloud Download is added as a dedicated tool for users to download resources from the
Huawei technical support website.
Webpage
optimization
Local Documents and Online Documents have been placed at the top of the page, so
users can quickly locate them; HDX Files and Local Folders are separated, making it
more convenient to view files; and the webpage design is more user-friendly, making
operations easier.
Webpage color
optimization
The webpage has been designed with more lively color, making reading pleasant.
Search function
optimization
When users click in the search box, the webpage displays a list of 10 keywords used in
recent searches. When users enter a keyword in the search box to search for an HDX
file, the webpage displays a list of full product names that contain the keyword in real
time. In addition, product documents can be found using a simplified product version as
keywords for searches.
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Glossary
HedEx Lite
A tool used to browse, search, and upgrade Huawei product documentation. HedEx is
pronounced as [`hediks] and is the acronym of Huawei Electronic Documentation Explorer.
HedEx Lite is the single-user edition of HedEx and uses small disk space and memory space.
Product documentation
hdx file
The specific format of Huawei electronic documents. The file name extension is .hdx. An .hdx
file can be opened only in HedEx Lite.
library
An .hdx file.
basic library
An independent library that can be directly uploaded to HedEx Lite.
extend library
A library used as a supplement to a basic library.
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Contents
Problem Handling
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The documentation CD-ROM includes the HedEx Lite software and libraries.
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Operating Environment
Software
Operating System
Microsoft Windows XP
Professional
Microsoft Windows 7
Microsoft Windows 8
Hardware
Browser
Other Requirements
Memory: 512 MB or
above
CPU: 1.8 GHz or
above
Available disk
space: 2 GB or
above
If the CPU of 3.0 GHz and memory of 1.5 GB are configured, HedEx Lite can support libraries with
the maximum size of 10 GB.
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If you are running the documentation CD-ROM, perform the following operations:
Copy libraries
from the CDROM to the
same local path
as HedEx Lite.
Copy both
libraries and
HedEx Lite to
your computer.
Click
to Lite.
start
theRun
HedEx
the HedEx Lite.
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If you have obtained libraries, click Load HDX Files and upload libraries.
If the HedEx Lite does not contain the library that you require, you can access http://support.huawei.com
to obtain the library and then upload it to HedEx Lite.
If you have obtained HedEx Lite and libraries, double-click a library. Then HedEx Lite starts
automatically for you to view the library. This library, however, is not uploaded to HedEx Lite. Therefore,
this library is not displayed on the Home page after you restart HedEx Lite.
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If you have obtained libraries, click Library Management on the Admin page and upload libraries.
If the HedEx Lite does not contain the library that you require, you can access http://support.huawei.com
to obtain the library and then upload it to HedEx Lite.
If you have obtained HedEx Lite and libraries, double-click a library. Then HedEx Lite starts
automatically for you to view the library. This library, however, is not uploaded to HedEx Lite. Therefore,
this library is not displayed on the Home page after you restart HedEx Lite.
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HedEx Settings
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Contents
Problem Handling
Tip: Play slides in view show mode so that you can click the links in the slides.
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Set search
criteria.
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following methods:
Search
Expression
Exact search
"A B"
Keyword combination
Boolean logic
search
A AND B;
A OR B
Search syntax
Wildcard search
A*; A?
Search filtering
Fuzzy search
A~
As shown in the following figure, search results are sorted by three categories and
then further classified based on scenarios.
Note: In practice, the search categories for a library is associated with the search
design of the library.
Categories
Scenarios
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one or more navigation nodes to narrow down the search scope and improve the search
accuracy.
Procedure:
1. In the document package, click Search in Navigator.
Figure 1 Portal to search by navigation node
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3. Enter a keyword and click Search. Then, find the desired information from the search
results.
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Cloud Search(1)
Cloud Search enables you to start a search task without opening the HedEx Lite,
Support, or Support-E websites. After starting the HedEx Lite, you can press Alt twice to
start Cloud Search, which facilitates document, software, and case search.
Figure 1 Cloud Search page
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Cloud Search(2)
Use either of the following methods to start Cloud Search:
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Cloud Search(3)
Using Cloud Search
1. Enter a keyword.
2. Select the search range from the associated results.
NOTE:
If you directly press Enter after entering a keyword, the search is performed within the default
search range.
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Cloud Search(4)
Setting Cloud Search
2. Click Enable hot key. Then you can start Cloud Search by pressing Alt twice.
3. Select a default search range, enter a keyword, and press Enter. Cloud Search
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Cloud Download(1)
Cloud Download is used to download Huawei product documents, software, tools, and
other resources. Compared with web browser and other commercial download tools,
Cloud Download is faster, more stable, and easier to use.
menu.
2.In the Create Download Task window, set the name and storage path, and
click Download. The download task is added to the cloud download list.
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Cloud Download(2)
Starting Cloud Download
You can start Cloud Download by using either of the following methods:
Method 1: Click
on HedEx Lite.
Method 2: In the lower right corner of the desktop, right-click and choose Open Cloud
Download from the shortcut menu, as shown in the following figure.
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1. You need to
configure upgrade
parameters first.
Note:
The follow requirements must be met:
You have required permission to access the Support Website.
You have a Support Website user account or a user account with higher permission.
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1. You need to
configure upgrade
parameters first.
Note:
The follow requirements must be met:
You have required permission to access the Support Website.
You have a Support Website user account or a user account with higher permission.
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If a Huawei product is upgraded, a Huawei engineer fills in a software application form for automatically sending the latest
libraries to a specific customer who uses the HedEx Lite. Then the HedEx Lite notifies the customer of the library upgrade,
helping customers to obtain the latest libraries in time. (Currently this function does not apply to support-E website users.)
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Assume that the libraries of Quidway S6300 V100R006C00_02 exist in HedEx Lite. If new versions
of libraries are released at http://support.huawei.com, the list of upgrade tasks is displayed below
after you click Upgrade libraries.
click on the button can add the library to
My Favorites page.
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Assume that the libraries of Quidway S6300 V100R006C00_02 exist in HedEx Lite. If new versions
of libraries are released at http://support.huawei.com, the list of upgrade tasks is displayed below
after you click Upgrade libraries.
Click on the library name can go directly
to the Library online browsing page.
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Enter a correct product name. When you enter the first letter of a
product name, the HedEx Lite automatically displays all related
product names for your reference.
After selected the libraries which you wanted to download,click "OK" will
automatically download the libraries and load them into HedEx Lite, you can
browse the downloaded libraries in HedEx Lite "Home" column, download the
libraries will be saved in the HedEx Lite installation path of folder named libraries.
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Enter a correct product name. When you enter the first letter of a
product name, the HedEx Lite automatically displays all related
product names for your reference.
After selected the libraries which you wanted to download,click "OK" will
automatically download the libraries and load them into HedEx Lite, you can
browse the downloaded libraries in HedEx Lite "Home" column, download the
libraries will be saved in the HedEx Lite installation path of folder named libraries.
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Rollback succeeded.
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The icon is
displayed if
there are
remarks.
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The icon is
displayed if
there are
remarks.
Click the icon
to locate the
row where a
remark is
created.
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3. Modify or delete a
remark.
Tip: The import and export functions are used for data backup, data migration, and batch feedback.
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4. Modify or delete a
remark.
Tip: The import and export functions are used for data backup, data migration, and batch feedback.
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suggestions, or requirements.
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Create folders to
display libraries
in a hierarchy.
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Choose
whether to
display a
library on the
Home page.
1. Select the
package which you
want to delete .
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1. Select the
package which you
want to delete .
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Click Save
Page.
3
Select a node.
Select a save
path.
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Enable news and promotion in HedEx Settings determines whether to receive popup news from support.huawei.com.
Notes:
If a user starts and logs in to the HedEx Lite, the user views pop-up news released to login
users.
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Application management
In addition to the default applications, the HedEx Lite provides optional applications for
2. Search for the desired applications, and click Add in the right pane to add them to
the HedEx Lite desktop.
3. To delete unnecessary applications from the HedEx Lite desktop, click Delete.
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Browse,upgrade,manage,
and search for Huawei
product documentation
Collects typical
questions on
documents.
Provides links of
Training commonly
used by enterprise
engineers.
HedEx Settings
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Automatic Upgrade
latest version every seven days after its first start. If a new version is detected, a
message is displayed prompting you to download and upgrade the HedEx Lite.
Alternatively, you can check for a new version of the HedEx Lite by using the
HedEx Lite icon on the taskbar.
Notes:
To upgrade the HedEx Lite, you must have an equipment customer account or a user with
higher permission.
During the HedEx Lite upgrade, all data (including libraries, remarks, and favorites) of the
earlier HedEx Lite moves to HedEx Lite of the latest version.
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Contents
Problem Handling
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Problem Handling
(1) When customers encounter any problem in the use of HedEx Lite, the customers
can contact Huawei frontline engineers for technical support or call the Huawei
Customer Service Hotline or compress the log folder under the HedEx Lite path and
send it to supportmaster@huawei.com.
(2) When customers or Huawei frontline engineers encounter any problem in the use
of HedEx Lite, they can submit the problems in the iCare based on the product.
(3) When the second-level engineers cannot solve a HedEx Lite problem, the problem
is submitted to the third-level engineers, that is, the HedEx Lite coordinator of the
corresponding product line for solution, or you can also contact the coordinator of the
Information Tools Department directly for help.
Note:
HedEx Lite is an attribute of documentation, pay attention to the following points when
submitting problems in the iCare:
Select Document in Root Cause, and enter HedEx Lite information in Work Note.
When the HedEx Lite applies to multiple products, select the product that the
submitter is responsible for.
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Thank you
www.huawei.com
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