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Introduction to HedEx

Lite
Huawei Technologies Co., Ltd.
March 2015
www.huawei.com

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Contents

HedEx Lite Overview


What Is HedEx Lite
Features
What's New in HedEx Lite V200R002C20
Glossary

Getting Started with HedEx Lite

Functions of HedEx Lite

Problem Handling

For details, see the HedEx Lite User Guide.

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What is HedEx Lite?


HedEx Lite, the single-user software edition of HUAWEI Electronic
Documentation Explorer (HedEx), HedEx Lite eases documentation browse and
search, and supports online product documentation upgrades. Service
engineers can use HedEx Lite to easily obtain the latest Huawei product

documentation.

The HedEx Lite is the lightweight single-user software edition of the HedEx.
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Features
HedEx Lite has the following features:
Occupies disk space of only 5 MB and small memory space.
Does not need to be installed (if the software package is compressed, decompress it).
Huawei custom hdx format documentation package and local multi-format document
management,allowing users to browse documents of different products and different versions in
a centralized manner.
Provides powerful search functions, allowing users to quickly find desired information.
Supports automatic library upgrade, allowing users to obtain the latest Huawei product
documentation in a timely manner.
Supports automatic software upgrade, allowing users to obtain the latest version of HedEx Lite
in a timely manner.
Support online and Huawei Technologies support site document is an extension of Huawei
Technical Support Website

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What's New in HedEx Lite V200R002C20


Currently, the latest version of HedEx Lite is V200R002C20.
Feature

Description

My Favorites

A function is added for users to favorite documents. When viewing an HDX file, users
can add it to their Favorites.

Download

A function is added for users to manage downloaded HDX files. Through this function,
users can know the download progress in real time.

Compare HDX

A function is added for users to compare HDX files.

Cloud Download

Cloud Download is added as a dedicated tool for users to download resources from the
Huawei technical support website.

Webpage
optimization

Local Documents and Online Documents have been placed at the top of the page, so
users can quickly locate them; HDX Files and Local Folders are separated, making it
more convenient to view files; and the webpage design is more user-friendly, making
operations easier.

Webpage color
optimization

The webpage has been designed with more lively color, making reading pleasant.

Search function
optimization

When users click in the search box, the webpage displays a list of 10 keywords used in
recent searches. When users enter a keyword in the search box to search for an HDX
file, the webpage displays a list of full product names that contain the keyword in real
time. In addition, product documents can be found using a simplified product version as
keywords for searches.

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Glossary

HedEx Lite
A tool used to browse, search, and upgrade Huawei product documentation. HedEx is
pronounced as [`hediks] and is the acronym of Huawei Electronic Documentation Explorer.
HedEx Lite is the single-user edition of HedEx and uses small disk space and memory space.

Product documentation

Documents delivered to customers along with Huawei products. Product documentation


includes solution description, system description, product description, installation manuals,
and reference manuals. Product documentation provides guidance for understanding,
operating, and maintaining Huawei products.

hdx file
The specific format of Huawei electronic documents. The file name extension is .hdx. An .hdx
file can be opened only in HedEx Lite.

library
An .hdx file.

basic library
An independent library that can be directly uploaded to HedEx Lite.

extend library
A library used as a supplement to a basic library.

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Contents

HedEx Lite Overview

Getting Started with HedEx Lite


Obtaining HedEx Lite and Libraries
Operating Environment
Starting HedEx Lite
Viewing and Uploading Libraries

HedEx Lite Tray Icon


WebUI

Functions of HedEx Lite

Problem Handling

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How to Obtain an Account(1)

1. Click Register on the homepage of


http://support.huawei.com

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How to Obtain an Account(2)

2. Enter a work email.


Then the system
automatically approves
the registration. (The
account will take effect
immediately.)

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How to Obtain an Account(3)


3. Enter a work email.
Then the system
automatically approves
the registration. (The
account will take effect
immediately.)

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Obtaining HedEx Lite and Libraries

From a documentation CD-ROM shipped with a product:

The documentation CD-ROM includes the HedEx Lite software and libraries.

Using other methods:

Use the Online Query function of HedEx Lite.

Log in to http://support.huawei.com and download HedEx Lite on the home


page. Decompress the installation package and run Startup.exe. For details
about how to search for desired .hdx documents at the Support Website, click
the link in the following figure.

Contact local Huawei technical support personnel.

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Operating Environment
Software
Operating System

Microsoft Windows 2003

Microsoft Internet Explorer 6.0

Microsoft Internet Explorer 7.0

Microsoft Internet Explorer 8.0


(recommended)

Microsoft Internet Explorer 9.0


(recommended)

Microsoft Internet Explorer


10.0(recommended)

Microsoft Windows XP
Professional

Microsoft Windows Vista


Home Basic, Ultimate,
Business, and Enterprise

Microsoft Internet Explorer


11.0

Microsoft Windows 7

Microsoft Windows 8

Mozilla Firefox 33.0


(recommended)

Google Chrome 38.0


(recommended)

Apple Safari 5.1.7


(recommended)

Hardware

Browser

Other Requirements

Memory: 512 MB or
above
CPU: 1.8 GHz or
above
Available disk
space: 2 GB or
above

HedEx Lite may provide

PDF, Word, Excel, and PPT


documents. Therefore, you
need to install the
following software:
Adobe Reader 6.0 or later
Microsoft Office 2003 or
later

If the CPU of 3.0 GHz and memory of 1.5 GB are configured, HedEx Lite can support libraries with
the maximum size of 10 GB.

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Starting the HedEx Lite


If you have saved the HedEx Lite on your computer, go to its save path and double-click

If you are running the documentation CD-ROM, perform the following operations:
Copy libraries
from the CDROM to the
same local path
as HedEx Lite.

Copy both
libraries and
HedEx Lite to
your computer.

Click Run to start

Click
to Lite.
start
theRun
HedEx
the HedEx Lite.

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Viewing and Uploading Libraries(New Version


Page)

If you have obtained libraries, click Load HDX Files and upload libraries.

If the HedEx Lite does not contain the library that you require, you can access http://support.huawei.com
to obtain the library and then upload it to HedEx Lite.

If you have obtained HedEx Lite and libraries, double-click a library. Then HedEx Lite starts
automatically for you to view the library. This library, however, is not uploaded to HedEx Lite. Therefore,
this library is not displayed on the Home page after you restart HedEx Lite.

Open a library. You can go to


the previous or next topic and
view the sequence number (for
example, 306) of the current
topic in the library.

The What's New in HedEx Lite


V200R002C20 page is displayed.
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Viewing and Uploading Libraries(Old Version


Page)

If you have obtained libraries, click Library Management on the Admin page and upload libraries.

If the HedEx Lite does not contain the library that you require, you can access http://support.huawei.com
to obtain the library and then upload it to HedEx Lite.

If you have obtained HedEx Lite and libraries, double-click a library. Then HedEx Lite starts
automatically for you to view the library. This library, however, is not uploaded to HedEx Lite. Therefore,
this library is not displayed on the Home page after you restart HedEx Lite.

Click the link to learn


about how to upload
libraries.

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Open a library. You can go to


the previous or next topic and
view the sequence number (for
example, 306) of the current
topic in the library.

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HedEx Lite Tray Icon


If you start the HedEx Lite, you will find a HedEx Lite tray
icon
in the notification area. Right-click the HedEx
Lite tray icon to perform basic settings.
Change the default
save path to libraries.

Right-click the HedEx Lite tray


icon
and choose About from
the shortcut menu. The About
HedEx Lite page is displayed, as
shown in the following figure.
Query the HedEx Lite
version that is in use.

You can add a


maximum of 10 library
paths.

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WebUI Home Page(1)(New Version Page)


1. After you start the HedEx Lite, the HedEx Lite home page is displayed.
One-Click Login to the
Support or Support-E
Website Account
Ask Questions
about HedEx Lite

HedEx Settings

2. Libraries with red icons


are newly uploaded.

Back to the Old


Version Page
A function is added for users to favorite
documents. When viewing an HDX file,
users can add it to their Favorites.

4. Click here to view library


details.
3. Click a library to browse it.

The What's New in HedEx Lite


V200R002C20 page is displayed.
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WebUI Home Page(2)(New Version Page)


Load HDX files to HedEx Lite

Delete the selected HDX files

Move to Another Category

Clear older versions of HDX files and


retain the latest versions
Compare the content of
two HDX files

Refresh the page to


include new files
from the Libraries
folder

Check if new versions of


HDX files are available

A function is added for users to


manage downloaded HDX files.
Through this function, users can
know the download progress in
real time

The What's New in HedEx Lite


V200R002C20 page is displayed.
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WebUI Home Page (Old Version Page)


1. After you start the HedEx Lite, the HedEx Lite home page is displayed.

One-Click Login to the


Support or Support-E
Website Account

2. Libraries with yellow


icons are newly uploaded.

Help and Contact Us

3. Click a library to browse it.

4. Click here to view library


details.
5. This icon indicates that a new
version of a documentation library is
available. You can click this icon to
upgrade the documentation library.

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Contents

HedEx Lite Overview

Getting Started with HedEx Lite

Functions of HedEx Lite


Advanced Search
Automatic Library Upgrade
Creating Remarks
Providing Feedback
Creating Favorites
Library Management
Printing Documentation by Page or Node
Automatic HedEx Lite Upgrade

Problem Handling

Tip: Play slides in view show mode so that you can click the links in the slides.
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Managing Documentation Advanced Search

Specify a search scope.

Set search
criteria.

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Managing Documentation Narrowing Your


Search
You can narrow your search by using the
Search Mode

following methods:

Search
Expression

Search within results

Exact search

"A B"

Keyword combination

Boolean logic
search

A AND B;
A OR B

Search syntax

Wildcard search

A*; A?

Search filtering

Fuzzy search

A~

As shown in the following figure, search results are sorted by three categories and
then further classified based on scenarios.
Note: In practice, the search categories for a library is associated with the search
design of the library.
Categories

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Scenarios

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Enhanced Search Functions(1) (New Version


Page)
A:You can select a document
type during search to narrow
down the search scope and
improve the exactness.

B: Recommendations are added in


search results.

C: Explanations of terms and abbreviations


are added in search results

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Enhanced Search Functions(2) (New Version


Page)

D: Search results are simplified and the


same title of results are combined,
which makes it easier to browse and
find the desired search result.

E: Within a document, keyword


association makes search results more
exact.

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Enhanced Search Functions(1) (Old Version


Page)
A:You can select a document
type during search to narrow
down the search scope and
improve the exactness.

B: Recommendations are added in


search results.

C: Explanations of terms and abbreviations


are added in search results

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Enhanced Search Functions(2) (Old Version


Page)

D: Search results are simplified and the


same title of results are combined,
which makes it easier to browse and
find the desired search result.

E: Within a document, keyword


association makes search results more
exact.

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Search by navigation node(1)


Direct search in the document package may bring a lot of search results. You can select

one or more navigation nodes to narrow down the search scope and improve the search
accuracy.
Procedure:
1. In the document package, click Search in Navigator.
Figure 1 Portal to search by navigation node

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Search by navigation node(2)


2. Select node for search.

Figure 2 Select node for search

3. Enter a keyword and click Search. Then, find the desired information from the search

results.
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Cloud Search(1)
Cloud Search enables you to start a search task without opening the HedEx Lite,

Support, or Support-E websites. After starting the HedEx Lite, you can press Alt twice to
start Cloud Search, which facilitates document, software, and case search.
Figure 1 Cloud Search page

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Cloud Search(2)
Use either of the following methods to start Cloud Search:

Method 1: Press Alt twice.


Method 2: Click Cloud Search on the HedEx Lite desktop.

Figure 2 Entry of Cloud Search

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Cloud Search(3)
Using Cloud Search

1. Enter a keyword.
2. Select the search range from the associated results.

Figure 3 Entering a keyword to select the search range

NOTE:
If you directly press Enter after entering a keyword, the search is performed within the default
search range.
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Cloud Search(4)
Setting Cloud Search

1. Click Option on the upper right corner to go to the setting page.


Figure 4 Cloud Search settings

2. Click Enable hot key. Then you can start Cloud Search by pressing Alt twice.
3. Select a default search range, enter a keyword, and press Enter. Cloud Search

performs search within the default search range.

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Cloud Download(1)
Cloud Download is used to download Huawei product documents, software, tools, and

other resources. Compared with web browser and other commercial download tools,
Cloud Download is faster, more stable, and easier to use.

How to Use Cloud Download


1.Right-click the download link of a document, software, tool, or other resource on the
Huawei technical support website, and choose HedEx Lite Cloud Download from the

menu.
2.In the Create Download Task window, set the name and storage path, and
click Download. The download task is added to the cloud download list.

The What's New in HedEx Lite


V200R002C20 page is displayed.
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Cloud Download(2)
Starting Cloud Download
You can start Cloud Download by using either of the following methods:
Method 1: Click

on HedEx Lite.

Method 2: In the lower right corner of the desktop, right-click and choose Open Cloud
Download from the shortcut menu, as shown in the following figure.

The What's New in HedEx Lite


V200R002C20 page is displayed.
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Managing Documentation Automatic Library


Upgrade: Upgrade Methods (New Version Page)
You can use the
documentation upgrade
function only after login.

1. You need to
configure upgrade
parameters first.

Note:
The follow requirements must be met:
You have required permission to access the Support Website.
You have a Support Website user account or a user account with higher permission.
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Managing Documentation Automatic Library


Upgrade: Upgrade Methods (Old Version Page)
You can use the
documentation upgrade
function only after login.

1. You need to
configure upgrade
parameters first.

Note:
The follow requirements must be met:
You have required permission to access the Support Website.
You have a Support Website user account or a user account with higher permission.

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Managing Documentation Automatic


Library Upgrade: Automatic Detection
If you have saved HedEx Lite and libraries on your computer, HedEx Lite automatically checks for library
upgrade:
If only libraries are upgraded, HedEx Lite notifies customers and Huawei engineers of the upgrade of local
The HedEx Lite automatically detects for new libraries available
libraries.
at http://support.huawei.com at a two-day interval. If there are
libraries to be upgraded, a message is displayed in the taskbar
tray. If you click on the message, the message will not be
displayed the next two days. If you do not click on the
message, the message will be displayed once you start the
HedEx Lite again. The HedEx Lite will not detect for new
libraries the next two days irrespective of whether you click on
the message.

If a Huawei product is upgraded, a Huawei engineer fills in a software application form for automatically sending the latest
libraries to a specific customer who uses the HedEx Lite. Then the HedEx Lite notifies the customer of the library upgrade,
helping customers to obtain the latest libraries in time. (Currently this function does not apply to support-E website users.)

The HedEx Lite automatically


detects for new libraries available at
http://support.huawei.com based on
the Frequency you specify. If there
are libraries to be upgraded, a
message is displayed in the taskbar
tray.

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Managing Documentation Automatic Library


Upgrade: Manual Detection(New Version Page)
If you have saved HedEx Lite and libraries on your computer, HedEx Lite
automatically checks for library upgrade:
On the Homepage, click Upgrade to check
whether library upgrade is needed.

Assume that the libraries of Quidway S6300 V100R006C00_02 exist in HedEx Lite. If new versions
of libraries are released at http://support.huawei.com, the list of upgrade tasks is displayed below
after you click Upgrade libraries.
click on the button can add the library to
My Favorites page.

Click on the library name can go directly


to the Library online browsing page.

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Managing Documentation Automatic Library


Upgrade: Manual Detection(Old Version Page)
If you have saved HedEx Lite and libraries on your computer, HedEx Lite
automatically checks for library upgrade:
On the Upgrade Library tab page, click
Upgrade libraries to check whether library
upgrade is needed.

Assume that the libraries of Quidway S6300 V100R006C00_02 exist in HedEx Lite. If new versions
of libraries are released at http://support.huawei.com, the list of upgrade tasks is displayed below
after you click Upgrade libraries.
Click on the library name can go directly
to the Library online browsing page.

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Managing Documentation Automatic Library


Upgrade: Online Query (New Version Page)

Enter a correct product name. When you enter the first letter of a
product name, the HedEx Lite automatically displays all related
product names for your reference.

Click on the library name can go directly


to the Library online browsing page.

After selected the libraries which you wanted to download,click "OK" will
automatically download the libraries and load them into HedEx Lite, you can
browse the downloaded libraries in HedEx Lite "Home" column, download the
libraries will be saved in the HedEx Lite installation path of folder named libraries.

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Managing Documentation Automatic Library


Upgrade: Online Query (Old Version Page)

Enter a correct product name. When you enter the first letter of a
product name, the HedEx Lite automatically displays all related
product names for your reference.

Click on the library name can go directly


to the Library online browsing page.

After selected the libraries which you wanted to download,click "OK" will
automatically download the libraries and load them into HedEx Lite, you can
browse the downloaded libraries in HedEx Lite "Home" column, download the
libraries will be saved in the HedEx Lite installation path of folder named libraries.

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Managing Documentation Automatic Library


Upgrade: Rollback(Only in Old Version Page)
After a library is upgraded, if you find that the target version is not the required one,
choose Upgrade Library > Upgrade Log and click the left arrow icon as shown in the
following figure to roll back to the source version.

Rollback succeeded.

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Managing Documentation Creating Remarks


(New Version Page)
When viewing a library, you can create a remark as required.

1. Click Add Remark to


open the Remarks page.

The icon is
displayed if
there are
remarks.

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Managing Documentation Creating Remarks


(Old Version Page)
When viewing a library, you can create a remark as required.

1. Click Add Remark to


open the Remarks page.

The icon is
displayed if
there are
remarks.
Click the icon
to locate the
row where a
remark is
created.

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Managing Documentation Managing Remarks


(New Version Page)
1. Click Import to import
the remarks that are
exported from the HedEx
Lite.
2. Click Export to export
remarks to an Excel file.

3. Modify or delete a
remark.

4. Click a remark to locate the


specific library content.

Tip: The import and export functions are used for data backup, data migration, and batch feedback.

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Managing Documentation Managing Remarks


(Old Version Page)
1. Query remarks
by author, title,
date, or content.

2. Click Import to import


the remarks that are
exported from the HedEx
Lite.

3. Click Export to export


remarks to an Excel file.

4. Modify or delete a
remark.

5. Click a remark to locate the


specific library content.

Tip: The import and export functions are used for data backup, data migration, and batch feedback.

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Connect with Author


You can provide feedback if

you have any doubts,

Enter your feedback and


click Submit. You can go
to My Support to view
replies.

suggestions, or requirements.

You can provide


feedback on each
topic in an .hdx file.

When you click Email


Feedback, your local
email client will be
invoked automatically.
You can send your
feedback to the default
email address
supportmaster@huaw
ei.com.
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Click View Your Feedback to view


replies. If a document is not uploaded
to the Huawei support website, you
cannot see the feedback about this
document.

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Managing Documentation Creating Favorites


(Only in Old Version Page)
When viewing a library, you can create a favorite for the page that you are interested in.

Click Add Favorite to open


the Favorites page.

On the Favorites page, you can view all favorites.


If a favorite title is unavailable, the related library does not exist and therefore cannot
be opened.
Click a favorite to view
specific document
content.

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Managing Documentation Managing Libraries


(New Version Page)
On the Library Management page, you can:
Upload a library. To upload multiple libraries at a time, click Add
More and then click Browse to add more libraries.

Clear HDX documentation


packages of earlier versions.
Create folders to
display libraries
in a hierarchy.

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Managing Documentation Managing Libraries


(Old Version Page)
On the Library Management page, you can:

Upload a library. To upload multiple libraries at a time, click Add


More and then click Browse to add more libraries.
You can click this button to add non-HDX documents in local folders to the
HedEx Lite, and search for non-HDX documents in local folders in the same
way as it searches for HDX documents. Supported non-HDX documents
include PDF, HTML, Word, Excel, PPT, TXT, and ZIP documents.
Clear HDX documentation
packages of earlier versions.

Create folders to
display libraries
in a hierarchy.

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Choose
whether to
display a
library on the
Home page.

Managing Documentation Clearing Documentation


Packages of Earlier Versions in a One-Click Manner
(New Version Page)
A) Navigation path: Clear hyperlink under Custom Categories and HDX Files.

B) FunctionsClear HDX documentation packages of earlier versions.


2. Click Delete to
delete a selected
package.

List of local packages of


earlier versions

List of local packages of


latest versions

1. Select the
package which you
want to delete .

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Managing Documentation Clearing Documentation


Packages of Earlier Versions in a One-Click Manner
(Old Version Page)
A) Navigation path:

hyperlink under Admin and Upgrade Library

B) FunctionsClear HDX documentation packages of earlier versions.


2. Click Delete to
delete a selected
package.

List of local packages of


earlier versions

List of local packages of


latest versions

1. Select the
package which you
want to delete .

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Managing Documentation Managing Local


Documentation (New Version Page)

Click Load Local Folder to manage documents in PDF, HTML, Word,


Excel, PPT, TXT, and ZIP formats in this folder.

Click here to check the path of loading the


local document. The HedEx Lite can search
for both HDX documents and local
documents.

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Managing Documentation Managing Local


Documentation (Old Version Page)

Click Load Local Folder to manage documents in PDF, HTML, Word,


Excel, PPT, TXT, and ZIP formats in this folder.

Click here to check the path of loading the


local document. The HedEx Lite can search
for both HDX documents and local
documents.

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Managing Documentation Saving Pages


You can use the page saving function provided by Internet Explorer to save one or
more pages.
2
1

Click Save
Page.

3
Select a node.

Select a save
path.

Tip: Only HTML pages can be saved.


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News and Promotion

The news and promotion function is added. Pop-up news released by


support.huawei.com are synchronized to HedEx Lite clients.

Enable news and promotion in HedEx Settings determines whether to receive popup news from support.huawei.com.

Notes:
If a user starts and logs in to the HedEx Lite, the user views pop-up news released to login
users.

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Application management
In addition to the default applications, the HedEx Lite provides optional applications for

you to add as required.


Procedure:
1. Use one of the following methods to go to the Application Management page:
Figure 1 Entry to the Application Management page

Method 1: Right-click on the HedEx Lite desktop and

choose Application Management.

Method 2: On the lower right corner of the HedEx Lite


desktop, click the Application Management button.

2. Search for the desired applications, and click Add in the right pane to add them to
the HedEx Lite desktop.
3. To delete unnecessary applications from the HedEx Lite desktop, click Delete.
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Managing Desktop Applications Documentation


Click here to view
the document
feedback and
replies.

Browse,upgrade,manage,
and search for Huawei
product documentation

Helps you view application


cases and FAQs of the
HedEx Lite software and
Support website.

Collects typical
questions on
documents.

Provides links of
Training commonly
used by enterprise
engineers.

Searches the local


computers, Support
website, and Support-E
website quickly.

Click here to switch a


user account.
Click here to
change a
desktop theme.

Upgrade HedEx Lite.

HedEx Settings
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Managing Desktop Applications Documentation


A platform that consolidates
document improvements,
highlights, and latest
information development
capabilities

The access to the


Huawei support
website

Helps you obtain the


latest Huawei technical
support APP.
Be aware of your
groups feed in real
time.

The access to the


Huawei supportE
website.

Allows you to download Huawei


product documents, software,
tools, and other resources.
Provides links of Self
Service commonly used
by enterprise engineers.

Click here to add


a shortcut.
Manage desktop
applications and customize
desktop icons of the
HedEx Lite.

The What's New in HedEx Lite


V200R002C20 page is displayed.
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Page 59

Automatic Upgrade

The HedEx Lite automatically accesses http://support.huawei.com to check for its

latest version every seven days after its first start. If a new version is detected, a
message is displayed prompting you to download and upgrade the HedEx Lite.

Alternatively, you can check for a new version of the HedEx Lite by using the
HedEx Lite icon on the taskbar.

Notes:
To upgrade the HedEx Lite, you must have an equipment customer account or a user with
higher permission.
During the HedEx Lite upgrade, all data (including libraries, remarks, and favorites) of the
earlier HedEx Lite moves to HedEx Lite of the latest version.

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Contents

HedEx Lite Overview

Getting Started with HedEx Lite

Functions of HedEx Lite

Problem Handling

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Problem Handling

(1) When customers encounter any problem in the use of HedEx Lite, the customers
can contact Huawei frontline engineers for technical support or call the Huawei
Customer Service Hotline or compress the log folder under the HedEx Lite path and
send it to supportmaster@huawei.com.

(2) When customers or Huawei frontline engineers encounter any problem in the use
of HedEx Lite, they can submit the problems in the iCare based on the product.

(3) When the second-level engineers cannot solve a HedEx Lite problem, the problem
is submitted to the third-level engineers, that is, the HedEx Lite coordinator of the
corresponding product line for solution, or you can also contact the coordinator of the
Information Tools Department directly for help.

Note:

HedEx Lite is an attribute of documentation, pay attention to the following points when
submitting problems in the iCare:

Select Document in Root Cause, and enter HedEx Lite information in Work Note.

When the HedEx Lite applies to multiple products, select the product that the
submitter is responsible for.
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Thank you
www.huawei.com

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Page 63

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