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FEASIBLITY STUDY OF LAUNDRY SERVICE

DEBRE MARKOS TOWN

FOR

DEBRE MARKOS UNIVERSITY


COLLEGE OF TECHNOLOGY
DEPARTMENT OF ELECTRICAL AND COMPUTER ENGINEERING
(POWER STREAM)

FEASIBILTY STUDY ON LAUNDRY/WASHING MACHINE SERVICE IN


THE DEBRE MARKOS TOWN
By
NO

NAME

ID.NUMBER

1) HAYMANOT TAKELE...TER/1278/03
2) TSIGU BOGALE......TER/1304/03
3) BEKALU TAREKEGN..TER/920/03
4) FASIKAW ABEBE.TER/1375/03
5) AZMERAW ARGAW.TER/1163/03

SUBMITTED TO LECTURE AGEGNEHU S. (MSc)


MAY 2015
DEBRE MARKOS

FEASIBLITY STUDY OF LAUNDRY SERVICE


FOR DEBRE MARKOS TOWN
Table of content
Content

page

LIST OF TABLE ...........................................................................................................................IV


CHAPTER ONE .............................................................................................................................. 1
INTRODUCTION ........................................................................................................................... 1
1.1.

Business Description........................................................................................................ 2

1.2.

Business Name ................................................................................................................. 2

1.3.

General business model ................................................................................................... 2

1.4.

Service Description .......................................................................................................... 2

1.5.

Quality Services ............................................................................................................... 2

1.6.

Company Locations and Facilities ................................................................................... 3

1.7.

Time horizon .................................................................................................................... 3

1.8.

Environmental Impact...................................................................................................... 3

CHAPTER TWO ............................................................................................................................. 4


MARKETING ASPECT.................................................................................................................. 4
2.1. Area Covered ........................................................................................................................ 4
2.2. Market Need ......................................................................................................................... 4
2.2.1. Sample questionnaire for a new laundry service ........................................................... 4
2.3. SWOT ANALYSIS .............................................................................................................. 5
2.5. Marketing potential ............................................................................................................... 8
2.6 Market share and competition.............................................................................................. 18
2.7 Advertising and Promotion .................................................................................................. 19
2.8. Demand Analysis ................................................................................................................ 20
2.9. Supply and Competitor Analysis ........................................................................................ 20
2.10. Sales Projection................................................................................................................. 21
CHAPTER THREE ....................................................................................................................... 22
Technical Feasibility ...................................................................................................................... 22
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3.1.

Raw materials ................................................................................................................ 22

c)

Staffing levels ................................................................................................................ 22

3.2.

Suitability of service technology ................................................................................... 24

3.2.1.

Technology Selection............................................................................................. 24

3.2.2.

Descriptions of the Machines................................................................................. 24

3.2.3.

Auxiliary Equipment .............................................................................................. 25

3.2.4.

Office Furniture and Equipment ............................................................................ 25

3.3.

Building and Civil Works .............................................................................................. 26

3.4.

Capacity and Operation Process .................................................................................... 26

3.4.1.

Capacity ................................................................................................................. 26

3.4.2.

Operation/Washing Process ................................................................................... 27

CHAPTER FOUR.......................................................................................................................... 29
Financial feasibility........................................................................................................................ 29
4.1.

Estimate the total capital requirement............................................................................ 29

4.2.

Analysis of Cost Estimates ............................................................................................ 30

4.2.1.

Fixed Investment Cost ........................................................................................... 30

4.2.2.

Pre-Operation Expenditures ................................................................................... 30

4.3.

Fixed Assets ................................................................................................................... 31

4.4.

Accounts Receivable and Accounts Payable ................................................................. 31

4.5.

Net Working Capital ...................................................................................................... 31

4.6.

Total Investment Costs .................................................................................................. 32

4.7.

Production Costs ............................................................................................................ 32

4.8.

Marketing Costs ............................................................................................................. 34

4.9.

Income and profit ........................................................................................................... 35

CHAPTER FIVE ........................................................................................................................... 37


Organizational/Managerial feasibility ........................................................................................... 37
5.1.
5.2.

Business structure .............................................................................................................. 37


Business founder ............................................................................................................ 38

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CHAPTER SIX .............................................................................................................................. 39
STUDY CONCLUSION ............................................................................................................... 39
6.1 Conclusion ........................................................................................................................... 39
6.2 Recommendations................................................................................................................ 39
REFERENCES .............................................................................................................................. 40
Appendices .................................................................................................................................... 41

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LIST OF TABLE
Table 1.1 starting of our business .................................................................................................... 1
Table.1.2 time horizon ..................................................................................................................... 3
Table 2.1 survey questionnaire on the quality of competitors on laundry service ........................... 4
Table.2.2 SWOT analysis of a new business in relation to competitors .......................................... 5
Table 2.3 Data collected about consumers' opinions of the quality of a laundry service ................ 8
Table 2.4 Data analysis .................................................................................................................... 9
Table 2.5 data analysis about technique of washing ........................................................................ 9
Table 2.6 data analysis about service and method of holding of clients ........................................ 10
Table 2.7 data analysis about keep an appointment of the laundry service shops ......................... 10
Table 2.8 data analysis about like and dislike of the washing laundry machine ........................... 11
Table 2.9 Sample questionnaire about market size and value ....................................................... 11
Table 2.10 Analysis table and respondents answer........................................................................ 14
Table 2.11Potential market for laundry service in Debre Markos town ........................................ 17
Table2.12 (a) Calculation of the size of the market for laundry service ........................................ 17
Table 2.12 (b) Calculation of the value of the laundry service markets ........................................ 18
Table 2.15 Sale projections for first year ....................................................................................... 21
Table 3.1 the machines to be installed are the following: .............................................................. 24
Table 3.2 List of Auxiliary Equipment .......................................................................................... 25
Table 3.3 List of Office Furniture & Equipment ........................................................................... 25
Table 3.4 Project Capacity ............................................................................................................. 26
Table 4.1 startup cost ..................................................................................................................... 29
Table 4.1 Fixed Investment Cost Schedule.................................................................................... 30
Table 4.2 Table Pre-Operation Expenditure Schedule................................................................... 30
Table 4.3 Table Fixed Asset Schedule ........................................................................................... 31
Table 4.4 Accounts Payable Schedule ........................................................................................... 31
Table 4.5 Net Working Capital Schedule ...................................................................................... 31
Table 4.6 Total Investment Schedule............................................................................................. 32
Table 4.7 Direct Operating Cost Schedule .................................................................................... 32
Table 4.8 Administrative Overheads Cost Schedule ..................................................................... 33
Table 4.9 Depreciation Cost Schedule ........................................................................................... 33
Table 5.1 job opportunity............................................................................................................... 38

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CHAPTER ONE

INTRODUCTION
The fast change of trend from individualized laundry to commercial laundry services
coincides with rapid technological change as well as the fast, changing, and modern
existence of Debre Markos city. We can start this business right from home and grow
from there. It is a very profitable business, as not everyone that puts on clothes has the
time to do the laundry. Based on the survey conducted the reasons why, they go to the
laundry shops and there is chance of making a lot of money because this people will
definitely seek our services.
Table 1.1 starting of our business
Is there a demand for the The current population of Debre Markos town is
produce?

above 104,000 including Debre Markos University


students. It shows that we have enough demand to
make our business effectively in this town/city.

Who is giving similar laundry There are four laundry houses in Debre Markos
service to the community?

town/city those gives laundry service for the


community.

What is the cost of starting to The price of the laundry machine service is starting
the

business

of

automatic cost is 1,253,486.000birr.The detergent cost is, based

washing machine service?

on the cloth clients need and there number of cloth


they bring to our laundry service. Therefore, the
starting

cost

becomes

(1,253,486.00 10%

contegency) birr. The operating costs of the laundry


service is depends up on the number of clients.
What is needed to make the To make our business we need: Lots of water as
laundry

service

community?

to

the input, Detergents, The place we want to build the


business house. In addition, the automatic washing
machine controlled by simple programmed.

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1.1.

Business Description

Debre Markos City as a built-up city in Ethiopia emerged too many businesses now a
days. It can be, seen that numerous schools and establishment are spotted around the area
advice to look for convenience due to their busy time. In addition, this gives a positive
outlook for some entrepreneurs who were just started in the industry to put their
investment in certain businesses particularly the Laundry business in which the field is
not that much penetrated.

1.2.

Business Name

The right name can make our company the talk of the town especially, when it is unique
and probably would catch their attention. Therefore, the proposed name of our business is
Libanos Laundry Shop originated from the word the name of the largest Keble in
area in Gozamin wereda that means we will wash clothes as hard workers as that Keble,
desire and believe.

1.3.

General business model

Laundry/washing machine facility is one of the service areas that communities of our city
members would like to get nearby their living area. Laundry/washing machine service is
specially requires by the population of the city, which is currently facing various
problems in link with washing of clothes. The community has to spend considerable time
to wash their clothes; have to wait for some time to get free washing compartments; have
to wash within ragged compartments and dirty surrounding; and finally end up with
unsatisfactory wash quality.

1.4.

Service Description

The Business concept of our laundry is typically homogeneous to those other existing
Laundry shops in the city. However, certain things will make it stand and that includes its
quality services, professionalism of its personnel towards its customers.

1.5.

Quality Services

The quality services really matters in our Laundry. It is, planned to provide services such
as washing, pressing, ironing, and folding customers clothes and garments. It will be
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using quality equipments and machineries that could greatly help and make the business
exist. It shall offer affordable cleaning too, making sure that the output will reach its
quality standard.

1.6.

Company Locations and Facilities

The laundry machine will be located in Debre Markos city, around Debre Markos
University. It will utilize 150 square feet (250 square meters).

1.7.

Time horizon

Table.1.2 time horizon


Time

April

May

Data collecting

X X

Selection of the location of the business X X

X X

XX

XX

center
Showing Progress
Data analysis

XX

Feasibility document submission

1.8.

Environmental Impact

a) Water Issues
Washing machines are second only to toilets as the largest water users in the home,
accounting for 14 percent of household water use. In our business, we need lots of water
to success this means that we ask the administration of Debre Markos town to give this
permission.
b) Energy Issues
Supplying the water for washing machines consumes a considerable amount of energy. In
total, water supply and treatment facilities use about 5000 kilowatt-hours per year.

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CHAPTER TWO

MARKETING ASPECT
The marketing aspect will serve as the basis of the financial section through the projected
demand. This includes the area covered, target market, proposed location, competitors,
the demand and supply, demand analysis, marketing program and SWOT analysis.

2.1. Area Covered


This is to identify a point or an area of study. Geographic target is in Debre Markos City
located around Debre Markos University as a primary market. This location composes of
schools Endimata primary school, Debre Markos university; establishments; apartments
and boarding houses. From these components, we will determine the population of those
living in apartments and boarding houses where our target market is situated.

2.2. Market Need


The survey says that the needs of the market are of the following factors enumerated
below. Therefore, this would be our basis to achieve customer satisfaction and they will
be able to continue availing the service. These are quality of cleanliness, price,
timeliness, and customer service.

2.2.1. Sample questionnaire for a new laundry service


We prepare 50 numbers of questionnaires and distribute to the nearby peoples to the
laundry service. When we collect the questionnaires from the 50 questionnaires, 44s are
able to return back but the other six are not permits to return the questionnaires.
Table 2.1 survey questionnaire on the quality of competitors on laundry service

Question

Answers

1. Do you use laundry service to wash your cloth?

Yes

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1.

2.

Which type laundry service is best for you (in terms of the laundry Only water
machine uses the material to wash the cloth)?

Only chemical

Is water or chemical?

Both water and


chemical
answer

3.

Yes

Do you think you want a best laundry service?

No
Not sure
answer

Only 12% are not returns the paper and answer. From the answered questionnaires 80%
are say yes and both water and chemical. In addition, the remaining 8% answer is no.
From these questionnaires, it indicates that when we start our business we have enough
customers, make a very good, and fruit full laundry shop service. In our city Debre
Markos, there is scarcity of laundry service and the community needs best laundry
service with best client holding method, plus to that of day of appointment.

2.3. SWOT ANALYSIS


Table.2.2 SWOT analysis of a new business in relation to competitors
My proposed business

Competitor A

Competitor B

Competitor C Competitor
D

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S Using machines with Good
t

quality and brand

High

brand Good

image

and image

profitability range

of range

brand Laundry

Good

brand

is image

and

of cheaper than range

of

and service

because it is more products.

products.

A and sells products.

accessible to market

Nevertheless,

well

Nevertheless,

g Quality output and there


t

faster service

is

no with

customer

price.

h The location is on satisfaction.


s

the

main

nearest

high offer

good with

margin
retailers.

Accessibi
lity of the

the

location

houses,

apartments

high

to price

city

to

boarding

They Nevertheless,

and

schools
Location is just a
walking distance
Prices are relative,
competitive

and

accords to what the


customers want
Does not need a
large

amount

of

capital
Accessibility of the
location

Lack of experience Service

as this will be the more

first

overcome

market in the said example

location

time

is Service
expensive

to expensive
the than
wash

example

is It is not only As
expensive

one not

to woolen

they quality

one ask

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machines

to but also they with

B wash

the

brand

use and quality is

the detergents.

expensive,
maintenance
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s

As

machines woolen

the

they customer

and ask

40

will be quite

the Ethiopian birr.

expensive as

45 Uses synthetic

well

with

quality is expensive, customer

maintenance will be Ethiopian birr. colors,

brand

and

quite expensive as Uses synthetic preservatives.


colors,

well

and

preservatives.
O Continuous

Students,

Students,

to Continuo

Appears

development of the

working

working

be expanding

us

city

profession

profession

deliveries to

developm

new establishments

als

als

for

other

(apartments

boarding houses)

with

having

residential

n Students,

and

working

and

areas

ent of the

other

according to

city with

communit

communit

newspaper

having

parts

having

and new

parts reports.

new

having

establish

professionals

and

lack

of

lack

of

ments for

other

community

time

in

time

in

residentia

parts having lack of

doing

doing

time in doing their

their own

their own

(apartme

own laundry

laundry

laundry

nts

Only

four

and

boarding

competitors nearest

houses)

which are present in


the town away from
location we want to
start.

T Price variations

Cheaper

May

have May

h Future competition

laundry

over-

over-

service

than expanded

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have Price
variations

expanded
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e

B.

distribution

distribution

network

and network and

failing

make

make

deliveries.

deliveries.

to failing

to

2.5. Marketing potential


Table 2.3 Data collected about consumers' opinions of the quality of a
laundry service
Question

Summary of 44 replies
Very

Good Averag

good

Bad

1. What do you think about the service 12 or

Very

Total

bad

28 or

3 or

1 or

0 or

44 or

24%

56%

6%

2%

0%

88%

2. What do you think about the 3 or

4 or

16 or

12

or

18%

of the laundry shops?

technique of washing the cloth of the


laundry shops?

6%

8%

32%

or 44 or
88%

24%

3. Do you like the service and method 7 or 14%

20 or 10

or 6 or 1 or 2%

of holding of clients of the laundry

40%

20%

12%

or 4 or

4 or

4 or

8%

8%

8%

44 or
88%

service?
4. What do you think about the keep 32

0 or 0%

an appointment of the laundry service 64%

88%

shops?
5. Do you like the washing laundry 14
machine?

44 or

or 10 or 16

28%

20%

or 0 or

0 or 0%

32%

44 or
88%

0%
6. What do you think about the 6 or 12%

15 or 10

structure of the laundry machine of top

30%

loading?
ELECTRICAL AND COMPUTER ENGINEERING
8

20%

or 13

0 or 0%

or

44 or
88%

26%
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7. What do you think about the 20

or 15 or 9

structure of the laundry machine of 40%

30%

or 0 or 0 or 0%

18%

0%

44 or
88%

front loading?
7. What do you think about the price 5 or 10%

7 or 20

of the laundry per cloth?

14%

or 12

40%

0 or 0%

or

88%

24%
Table 2.4 Data analysis
Question

Summary of 44 replies
Very

Good Average Bad Very

good
1. What do you think about the 12 or

Total

bad
28 or

3 or

1 or 0 or

44 or

56%

6%

2%

88%

service of the laundry shops?


24%

0%

From the 88% of the customer says that 24% of the service of the laundry shop is very
good, 56% of the service of the laundry shop is good, 6% of the service of the laundry
shop is average, and 2% of the service of the laundry shop is bad. From this, we can
conclude that the service of the laundry shop is mostly good. Therefore, this indicates to
us, we can start a very good laundry service shop.
Table 2.5 data analysis about technique of washing
Question

Summary of 44 replies
Very

Good Average Bad

good
2. What do you think about the 3 or

16 or

8%

32%

technique of washing the cloth of the


laundry shops?

Total

12 or 9 or 44 or
24%

6%

Very
bad

4 or

18%

88%

From the 88% of the customer say that 6% of the technique of washing cloth of the
laundry shops is very good, and 8% of the technique of washing the cloth of the laundry
shops is good. In addition, 32% of the technique of washing the cloth of the laundry
shops is average, 24% of the technique of washing the cloth of the laundry shops is bad,
and 18% of the technique of washing the cloth of the laundry shops is very bad. From
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44 or

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this, we can conclude that the technique of washing cloth of the laundry shops is average.
Therefore, this indicates to us, we can start a very good technique of washing cloth of the
laundry shop.
Table 2.6 data analysis about service and method of holding of clients
Question

Summary of 44 replies
Very

Good Average Bad

good

Very

Total

bad

3. Do you like the service and 7 or 14%

20 or 10

method of holding of clients of

40%

20%

or 6 or 1or 2%

44 or

12%

88%

the laundry service?


From the 88% of the customer say that 14% of the service and method of holding of
clients of the laundry is very good, and 40% of the service and method of holding of
clients of the laundry is good. In addition, 20% of the service and method of holding of
clients of the laundry is average, 12% of the service and method of holding of clients of
the laundry is bad, and 2% of the service and method of holding of clients of the laundry
is very bad. From this, we can conclude that the service and method of holding of clients
of the laundry is good. Therefore, this indicates to us, we can start a very good service
and method of holding of clients.
Table 2.7 data analysis about keep an appointment of the laundry service shops

Question

Summary of 44 replies
Very

Good Average Bad Very

good
4. What do you think about the 32

Total

bad
or 4 or

4 or

4 or 0

8%

8%

8%

keep an appointment of the 64%


laundry service shops?

0%

or 44 or
88%

From the 88% of the customer say that 64% of the keep an appointment of the laundry
service shops is very good, and 8% of the keep an appointment of the laundry service
shops is good. In addition, 8% of the keep an appointment of the laundry service shops is
average, 8% of the keep an appointment of the laundry service shops is bad, and 0% of
the keep an appointment of the laundry service shops is very bad. From this, we can
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conclude that keeping an appointment of the laundry service good. Therefore, this
indicates to us, we can start a very good the keep an appointment of the laundry service
the laundry shop.
Table 2.8 data analysis about like and dislike of the washing laundry machine
Question

Summary of 44 replies
Very good

Good Average

Bad Very bad

Total

5. Do you like the washing 14 or 28%

10 or 16 or

0 or 0 or

44 or

laundry machine?

20%

88%
32%

0%

0%

From the 88% of the customer say that 28% of the customer likes the washing laundry
machine shops is very good, and 20% of the customer likes the washing laundry machine
shops is good. In addition, 32% of the customer likes the washing laundry machine shops
is average. From this, we can conclude that the customer likes the washing laundry
machine shops is average. Therefore, this indicates to us, we can start a very good
laundry shop. From these data, we can conclude that there are peoples that use frequently
use the laundry service to wash their cloth. Therefore, we can make our own business by
using automatic laundry machine. In addition, the customer likes the front loading
laundry washing machine.
Table 2.9 Sample questionnaire about market size and value
Questions

Answers

About the market size:


1. How often do you use this laundry service?

Daily
Weekly
Monthly
(Circle your answer)

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2. When you use laundry service at most?

Weekends
Holidays
Festivals
Appointments
Other days
(Circle your answer)

3. How much number of clothe do you wash at each


time?
4. When are the times you use the service the least?

Write amount in kg or
Number of cloths
Write answer
Weekends
Holidays
Festivals
Appointments
Other days
(Circle your answer)

About the market value:


5. How much do you pay for a single clothe to wash?

Write

the

amount

in

currency
a) Trousers
b) Shirts
c) Sweaters
d) Jackets
e) Womens Dresses
f) Bed Sheets
g) Towels
h) Pajamas
i) Others (average)
(Circle your answer)

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6. What is the price difference for different types of Write differences
clothes?
7. Does the price change at different times of the year?

Yes
No
Some times
(Circle your answer)

11. When is the price highest?

Write answer
Weekends
Holidays
Festivals
Appointments
Other days
(Circle your answer)

12. When is the price lowest?

Write answer
Weekends
Holidays
Festivals
Appointments
Other days
(Circle answer)

About the customer:


13. Would you say that you have a low, medium, or

Low

high performance of cloths in your household?

Medium
high
(Circle your answer)

14. In which age group do you belong and sex?

Tick answer
1-20
21-40

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41-60
Male/Female
(Circle your answer)

About sales outlets:


15. Where do you usually get laundry service?

Tick answer
Market stall
Local shop
Kiosk
Supermarket
Street hawker
Directly
from producer
Other
(Circle your answer)

Table 2.10 Analysis table and respondents answer

About the market size


Summary of 44 replies
Frequency of usage of

Respondents

Daily

Weekly

40

80

Monthly

of Weekends

13

26

at Holidays

25

50

Festivals

Appointments

Times of you use the Weekends

39

78

service the least

Holidays

Appointments

Festivals

laundry service

Time
laundry

of

use

service

most

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About the market
pay for a single clothe Type of clothe

Average

Charge/unit in birr

to wash

weight per
KG
Trousers

0.35

1.75

Shirts

0.18

0.40

Sweaters

0.50

0.75

Jackets

0.75

1.50

Womens Dresses

0.35

1.00

Bed Sheets

0.35

1.00

Towels

1.00

0.50

Pajamas

0.45

0.65

Others (average

0.35

Answer

Frequency

Replies

different times of the Yes

14

year

No

35

70

Some times

Replies

Weekends

Holidays

44

88

Festivals

Appointments

Other days

The price is becoming Weekends

lowest

Holidays

Festivals

Appointments

Other days

44

88

The price change at

Price become highest

About the customer


performance of cloths

Replies

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in your household

Low

Medium

36

72

high

In which age group 1-20

do you belong and 21-40

37

74

sex?

41-60

10

Male

15

30

Female

29

58

About sales outlets


15. Where do you

Replies

usually get laundry Market shop

44

88

service?

Local shop

Kiosk

Supermarket

Street hawker

Directly

from producer

Other

The help of the following equation fills the above table. We take the value of N=50
because we have been prepared 50 numbers of copies and distribute it to the nearby
community of Debre Markos city/town peoples and from those questionnaires, only 44
copies are returned back to our hand.

Percentage =

where:
R Replies
N Total numbers of questionnaires or Peoples asked

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Table 2.11Potential market for laundry service in Debre Markos town
Type

of Number in each Amount of cloth washed Amount of cloth washed

customer

category*

per month (kg**)

each time (kg**)

Low income

68,430

0.4

0.1

Medium

35,385

1.2

0.15

185

2.25

0.45

income
High income

The cost of laundry service in the market was 2.25birr per kg when washed in 10kg
amounts into customers' own cloth (washed by the majority of those who said they were
in low income families). 3.1birr per kg when washed in 15kg jeans cloths (washed
mostly by medium income families) and 4.8birr per kg when washed in 45kg woolen
cloth (washed mostly by high income families). This data can be analyzed, as shown in
Tables 2.12 (a) and 2.12 (b), to calculate the total size and value of the laundry service in
this town. The size and value of the market, calculated in Table 13, indicate that low
income and medium income families form the largest part of the laundry service in this
town. The demand for woolen cloth of laundry was limited to high-income groups, which
formed only 0.2% of the market size and 3.8% of its value. A new business would
therefore be likely to focus on low and medium income families as its potential
consumers. This has implications for not only the type of packaging laundry service that
is used but also the types of advertising, methods of promotion and agreements with
shops that should be considered.
Table2.12 (a) Calculation of the size of the market for laundry service
Type

of Number in each Amount of cloth washed Total demand (kg per

customer

category

per month (kg)

month)

Low income

68,430

0.4

27,372

Medium

35,385

1.2

42,462

185

2.25

416.25

income
High income
TOTAL
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70,250.25kg
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Table 2.12 (b) Calculation of the value of the laundry service markets
Type
customer

of Amount

of

cloth Cost per kg of Number

washed each time cloth


(kg)

washed of kg

Value of market
(birr per month)

(birr)

Low income 0.1

2.25

27,372

6,159

Medium

0.15

3.1

42,462

19,745

0.45

4.8

416.25

900

income
High
income
TOTAL

26,804

2.6 Market share and competition


It is important from the outset, to estimate what is the proportion of the total market that
a new business could reasonably expect to have, it is known as the market share. It is
often difficult to estimate a realistic market share and the figure depends on a large
number of variables, but the table below can used as an initial guide. The estimated share
of the market for a new laundry service can be, calculated as follows:

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Total size of the market = 70,251 kg per month
Estimated share = 25-30%, with 30% selected.
This represents sales of 21,075.3kg of cloth per month with a potential value of
71,656.02 birr per month. When converted to daily laundry service rate, assuming 26
working days per month, the maximum production is therefore 810.59 kg per day.
The estimated share analysis is as follows
Taking 15% of total size of the market =
To get the potential value take the average of Cost per kg of cloth washed (birr)
Calculate average value =

Potential value =

To get daily laundry service rate ,by assuming there are 26working days/month
Then daily laundry service rate becomes

2.7 Advertising and Promotion


This refers to raising customer awareness of the services and creating services loyalty.
1. Advertising material and promotional material
It will be distributed upon the opening of the shop so that the market will be able to
be informed that it is already available. The advertising material and promotional
material will be personally done by the owner of the shop which has a budgeted
amount of birr 3,000.00. Advertising material will include the following information:

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Services offered , Price list, Company address and contact number, Business hours,
and Business slogan.
2. Tarpaulin will be placed in front of the shop. It will include the following
information: Business name, address and contact number, Business logo, Business
hours, and Business slogan.
3. Membership offering that will give customer discounts - to maintain the loyalty of
the customer we will offer membership.
4. Pick Up and drop service to increase more of the willingness of the customer to
avail of the laundry service, we will offer pick up and drop service as it shows in the
survey that 49% would like to have this kind of extra service for the convenience of
the customer.

2.8. Demand Analysis


The demand for the services of the project comes from the population of the city. The
population residing in the town including the town is above 104,000 in number. The
survey result obtained from a random sample of 50 persons indicates that about 80% are
willing to be users of the service. Out of the total number who sampled to be users, about
44 persons i.e. 88% of the total population are ready to expend some money for the
service. The total demand can, therefore be expressed as by the total weight of the clothes
in kilograms that these populations will deliver to the laundry/washing service facility for
washing during any given time such as day, month, or year. A number of factors
including the following affect this total demand of the laundry/washing service facility.
The number of times that the community washes his/her clothes, the weight of the
clothes that the population washes at a time, the quality of the service and the efficiency
of the service, and the price charged.

2.9. Supply and Competitor Analysis


Currently, no enough service provider, which is going to compete with the proposed
business. However, there is still the option of using the current manual facility. There are
various reasons for this: Price may be unaffordable and Machinery Breakdowns. In
addition, other business people may start the same kind of business in the surrounding of
the town and direct competition may come. The business has therefore to be efficient and
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attractive in all dimensions i.e. time, cost, quality, and price to win the competition that
may come later.

2.10. Sales Projection


The total expected sales of the project is determined by considering the current expected
demand, a reasonable growth of demand every year and the capacity of the machines to
be installed and the price per kilogram for the service. Considering the increase in the
city population every year, which is about 23%, and the additional customers that will be
attracted to the service form existing non-users, a reasonable sales growth of 18% is
assumed.
Table 2.15 Sale projections for first year
A

Expected demand in a year

Kg

294,179.00

Projected capacity of 9 washers

Kg

432,000.00

Price per kilogram

Birr

2.00

Total sales for first year (A * C)

Birr

588,358.68

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CHAPTER THREE

Technical Feasibility
The project needs some supplies in order to deliver its much-needed services to the
community. The supply items that the project requires include detergents, electricity,
water, and telephone.

3.1.

Raw materials

a) Equipment required
We need different equipments that are used for our starting of new business venture.
This is used to decide the service of laundry machine required and the size (or 'scale' or
'throughput') that is needed. In doing this, decisions need to be taken on the relative
benefits of employing a larger number of workers or buying machinery to do a particular
job. The decisions on equipment requirements are influenced by the cost and availability
of machinery, the availability of people who are skilled in maintenance and repair of the
laundry machine. The availability and cost of spare parts and the possibilities of local
equipment fabrication
b) Packaging
These include the technical requirements of the service for protection against light,
crushing, air, moisture etc., the promotional and marketing requirements and the relative
cost and availability of different types of packaging. Selection of packaging materials
frequently causes the largest problems for small laundry services and is often the main
cause of delay in getting a business established.

c) Staffing levels
In laundry service processing, each day's work will initially involve preparation of the
raw materials and then move through processing to packaging. It is possible to have all

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workers doing the same type of activity throughout the day, but it is often more efficient
to allocate different jobs to each worker as the day progresses.
The materials are:

i. Detergents
In the case of our city laundry/washing machine service project, detergents of different
size shall be held in stock for sale to the community as per their requirements. The
detergents must however be sold to the community at cost. Industry reports show that on
average one wash cycle for 20 kilograms of clothes consumes five medium size
(200grams) powder soaps, which costs around Ethiopian Birr 2.50.
The total powder soap requirement given the current capacity will therefore be:
Current capacity = Number of packets * Number of day/month *cost of single packet *
Number of machines in the service shop
C = NP * ND * CSP * NM
C=40 packets x 30 days x 7.5 per packet x 9 machines
= 81,000.00 worth of detergents for nine (9) washing machines

ii. Electricity Supply


The machines, which are supplied, which are selected as the only heavy-duty commercial
or industrial coin machines in the country have a consumption rate of 12.5 KWH. The
machines require a electrical system which is available and supplied by the Ethiopian
Electric Power Corporation. The corporation charges Birr 9,000.00 for installing
kilowatt-hour meters. The total energy consumed by the washing and dryer machines will
be 12.5 times the total number of hours of operation.

iii. Water Supply


The washing machines have to be connected to a continuous pipe water system. The
machines will automatically regulate the flow and disposal of the water. The water
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consumption rate of the selected machines is 200 liters at rated capacity for one standard
load of 20 kilograms of clothes.

iv. Telephone Facility


The telephone lines are to be obtained from the Ethiopian Telecommunication
Corporation. The Corporation charges a one-time subscription fee of Birr 300.00 per line.
The total one time subscription fee for two lines will therefore be Birr 600.00. The
monthly expense for telephone is estimated to be 150 per month, which makes the annual
expense as Birr 1,800.00.

3.2.

Suitability of service technology

3.2.1. Technology Selection


The project requires a line of washing machines and dryers and other auxiliary
equipment. We have conducted a field survey of available washing and drier machines
and have found those imported by OMEDAD PIC appropriate for the project. The
justifications for the selection of these machines are:
1. The machines to be installed must operate for long hours without breakdown &
failure. Coin operated machines manufactured for commercial/industrial use are
suitable for this purpose than machines manufactured for home use. The following
companies were contacted to provide their offers for heavy-duty washing machines.
The manufacturers are Addis Fana Sc, BT Red PLC, Glorious PLC, Ethiopian
Electronics Plc, and OMEDAD PLC.

3.2.2. Descriptions of the Machines


Table 3.1 the machines to be installed are the following:
Supplier

OMEDAD PIC

Brand

Grandimpianti (Italy)

Nature

Heavy duty coin operated machines

Capacity

Washers

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20 Kilograms

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Dryers

15 Kilograms

Electricity Consumption

12.5 KWH

Water Consumption

200 Liters per load (cycle)

Water Inlet

Pressure

Warranty

1 Year

Coins Supplied

15 per machine

Installation

Free of charge

Price

for

one Washers

machine

Birr 94,000.00

Dryers

Birr 46,000.00

3.2.3. Auxiliary Equipment


The project also requires auxiliary tools and equipment. The following is the list of
auxiliary equipment required in the project.
Table 3.2 List of Auxiliary Equipment
Description

Number

Cost/unit

Total

Fire extinguishers

650.00

1,300.00

Scale

35.00

35.00

Fan

250.00

750.00

Trolley

100.00

300.00

3.2.4. Office Furniture and Equipment


Furniture and equipment are also required in the laundry/washing service room for
proper delivery of the service. The following items are initially required.
Table 3.3 List of Office Furniture & Equipment
Description

Number

Cost/unit

Total

Table (office)

500.00

1500.00

Chair (office)

300.00

1200.00

Folding table

700.00

1400.00

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Guest chairs

10

100.00

1000.00

Computer with printer

5,000.00

5000.00

600.00

600.00

Miscellaneous

3.3.

Building and Civil Works

The laundry/washing machines must be permanently installed in a flat-cemented area.


The building must be ventilated & room temperature must be kept between 100c and
400c. Building constructed with hollow cement block (HCB) is ideal for the project. The
electric power & water supply system shall also be performed simultaneously as per
standards. The machinery will be arranged in such a way that there is enough space for
equipment, for working, for passage & equipment servicing, and for adequate ventilation.
The average space requirement of the building used for such service is about 250square
2

meters (M ). The total amount required for building & other civil works of the project
will be about Birr 140,521.00.

3.4.

Capacity and Operation Process

3.4.1. Capacity
The project aims at giving efficient laundry/washing machine service to the community
of Debre Markos city. It must therefore have the required capacity to satisfy the huge
potential demand. The proposed capacity of the project is as shown below
Table 3.4 Project Capacity
Working hours per shift

8 hours

Number of shifts in a day

1 shift

Working day per annum

290days

Weight of clothed and dried per load

20 Kg

Hours record per load

45 minutes

Cleaning time between process

15 minutes

Total hour used per load

1 hours

Number of loads per shift in one machine

8 loads

Maximum weight of cloths washed and dried/ day

160Kg

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Total demand expected/day in Kgs

1400

Number of washing machines required to meet demand

9 units

Total weight of cloths washed and dried in a year on 9 160*9*290 = 417,600Kgs.


machines

3.4.2. Operation/Washing Process


The washing service involves a sequence of flow of separate activities. The following
chart shows the whole processes involved in laundry/washing machine service.

Receiving

Payment
Tagging and
separation

Weighting

Sorting and
delivery

Washing

Drying

Figure 3.1 Process laundry service layouts


a) Receive- The laundry shop receives the clothes of the community
b) Weighing- The weights of the clothes of the customers are measured to
determine what the customer should pay.
c) Payment- The customer pays the amount determined and presents the receipt to
the attendants.
d) Tagging- the clothes of each customer are tagged with a specific number to
facilitate identification & delivery after washed and dried. The clothes will also
be separated as per color & fabric texture to avoid damages.
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e) Washing- The clothes will then be washed using powder soap
f) Drying- The washed clothes will be manually transferred to a dryer machine.
g) Sorting & Delivery- The clothes are sorted as per the tag number previously
assigned and then delivered to the customer.

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CHAPTER FOUR

Financial feasibility
4.1.

Estimate the total capital requirement

A) Start-up costs
The start-up capital is the amount of money that is needed to buy the facilities and
equipment, to register and license the business and get the necessary cleanliness
certificates. Working Capital includes the costs of raw materials, packaging, staff
training, service promotion etc. that have to be made before the business begins to
generate income from sales of the laundry service processing.
Table 4.1 startup cost
Description

Amount in birr

Building and civil works

140,521

Machinery equipment

998,000

Auxiliary equipment

2385.00

Office furniture

10,700

Computer and accessories

5000.00

Feasibility study cost

11,000.00

Architects & survey fee

5,000.00

Other project planning costs

1,500.00

Salaries

1,850.00

Water charges

1,260.00

Electricity

20,700.00

Telephone expense

150.00

Detergents cost

27,000.00

Office supplies

1,000.00

Prepaid insurance

2,260.00

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Marketing cost

1,200.00

Payment for salaries

1,850.00

Payment for utilities

22,110.00

Total

1,253,486.000

4.2.

Analysis of Cost Estimates

4.2.1. Fixed Investment Cost


The fixed investment of the project includes the following items
Table 4.1 Fixed Investment Cost Schedule
Description

Amount in birr

Building and civil works

140,521

Machinery equipment

998,000

Auxiliary equipment

2385.00

Office furniture

10,700

Computer and accessories

5000.00

Total

1,154,456.00

4.2.2. Pre-Operation Expenditures


This group includes all items that are incurred prior to commercial operation of the
project. The items included in this cost category are the following
Table 4.2 Table Pre-Operation Expenditure Schedule
Description

Amount in birr

Feasibility study cost

11,000.00

Architects & survey fee

5,000.00

Other project planning costs

1,500.00

Total

17,500.00

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4.3.

Fixed Assets

The fixed assets of the project will be the sum of fixed investment costs and preoperation expenditures described above.
Table 4.3 Table Fixed Asset Schedule
Description

Amount in birr

Fixed investment cost

1,154,456.00

Pre operation expenditures

17,500.00

Total

1,171,956.00

4.4.

Accounts Receivable and Accounts Payable

The account payable amount when the project operates at full capacity will therefore be
as follows
Table 4.4 Accounts Payable Schedule
Description

Amount in birr

Salaries

1,850.00

Water charges

1,260.00

Electricity

20,700.00

Telephone expense

150.00

Total

23,960.00

4.5.

Net Working Capital

The working capital requirement of the project is therefore for those items which must be
paid during/or at the end of the first month of operation.
Table 4.5 Net Working Capital Schedule
Description

Amount in birr

Detergents cost

27,000.00

Office supplies

1,000.00

Prepaid insurance

2,260.00

Marketing cost

1,200.00

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Cash in hand (5% of total of other working capital)

2,896.00

Payment for salaries

1,850.00

Payment for utilities

22,110.00

Net working capital required

57,920.00

4.6.

Total Investment Costs

The total investment cost of this project will be the sum of fixed assets and net working
capital of the project.
Table 4.6 Total Investment Schedule
Description

Amount in birr

Fixed investment cost

1,154,456.00

Pre-operation expenditure

17,500.00

Fixed assets

1,171,956.00

Net working capital

57,920.00

Total project cost

2,401,832.00

4.7.

Production Costs

The production costs of the current project are as follows


1) Direct Operating Costs
Direct operating costs include material (utilities) and labor costs required for the
operation process of the business.
Table 4.7 Direct Operating Cost Schedule
Description

Amount in birr

Electricity costs

248,400.00

water costs

15,120.00

Telephone costs

1,800.00

Labor cost

22,200.00

Total operating cost

287,520.00

2) Administrative Overheads
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The most important cost items included in administrative overheads are insurance
charges, repair and maintenance costs, and office supplies
Table 4.8 Administrative Overheads Cost Schedule
Description

Amount in birr

Insurance charge

2,260.00

Repair and maintenance

11,284.00

Office supplies

1,000.00

Total

14,544.00

3) Financial Costs
The project is assumed to be financed with 100% equity contribution. There are many
reasons for this assumption.
a) The project aims at giving a basic service, which most cities must avail to their
population. The administration of Debre Markos city have a positive attitude to the
availability of this service and are willing to see the possibilities of financing the
project
b) The Credit Union, Amara regional state that provides many services to the
community at discounted prices may be interested to venture from its own funds.
c) Private business organizations or individuals may be interested in the business and
may require some amount of loan from banks. However, since the site is being
selected to be within the places of the Debre Markos town/city, it will be difficult for
entities far from the city to operate a business within the city.
4) Depreciation Costs
The total project cost has to be depreciated or pay back as per applicable laws.
Table 4.9 Depreciation Cost Schedule
Description

Total

Annual depreciation

Building & civil works

140,521.00

5,806.25

Machinery and accessories

998,000.00

99,800.00

Auxiliary equipment

2,385.00

567.00

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Office furniture

10,700.00

1,280.00

Computers

5,000.00

1,250.00

Pre-operation expenditure

17,500.00

3,500.00

4.8.

Marketing Costs
Income statement

For one month


Sales

588,358.68

Operating expenses:
Total operating expense

57,920.00

Net income

530,438.68

Statement of owners equity


For one month
Investment during the month

71,656.00

Net income for the month

530,438.68

Less withdrawals

3000

Increase in owner equity

527,438.68

Our Capital for one month

599,094.68

Balance sheet
For one month
Assets
Cash

2896.00

Supplies

220,000.34

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Land

400,158.34

Total asset

623,054.68

Liabilities
Accounts payable

23,960

Owners equity
Our capital
Total liabilities and capital

4.9.

599,094.68
623,054.68

Income and profit

From the market survey, the estimated market size and share enables the expected sales
to be calculated. The gross profit (or gross loss) is the difference between the expected
income and the total operating costs over the first year, including any loan repayments.
Income is therefore calculated as follows:
Income = Selling price per unit x number of units sold
The income clearly depends on both the price of the laundry service and the amount of
cloth that is washed. When selecting a price for the laundry service, two approaches can
be taken: First, the price can be based on laundry service costs and it is set to ensure that
income exceeds the total costs. This however, does not take account of competitors'
prices and to be successful, the new laundry service should be priced at or below the
price of other similar services.
The second approach is therefore to set the price to compare favorably with existing
laundry services and calculate the likely profit at the planned scale of wash service. In
many countries, this profit is normally 10-30% of the value of each pack. In addition,
there are distribution costs and perhaps special promotion costs that should be included.
The price that is charged for the laundry service should therefore allow the service maker
to make an adequate profit. In the laundry service, the income to the service maker i.e.
our group is the sale price less 10% for retailer's profits is
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= (3.4 - 10% 0f 3.4 = 3.06birr/kg).
When the service costs and income are compared using the second approach, the
operation of the business should be above the breakeven Point. Above this point is the
minimum level of service that can enable the enterprise to make a profit (Figure below).

Breakeven point can be calculated as follows:


calculate the contribution for variable costs per pack
subtract the value obtained from the sale price to obtain the 'unit contribution'
calculate the total fixed costs per year
divide the fixed costs by the unit contribution to obtain the annual production rate
that will allow the business to break even
In the laundry service, the contribution for variable or depreciation costs/kg
=112,203.25Birr/126,444kgs per year = 0.887birr.
The sale price per kg = 3.06/kg/3.4/kg = 0.9birr/cloth
Unit contribution = sale price - (variable + labor contributions) = 0.9-0.887 = 0.013
Total fixed costs per year = 1,171,956.00birr
Breakeven = fixed costs/unit contribution =1,171,956.00birr/0.013 = 90,150,462kgs/year

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FOR

CHAPTER FIVE

Organizational/Managerial feasibility

5.1.

Business structure

The final organizational structure of the proposed project depends on the management style and
control techniques of the investor in the business. Assuming that the Debre Markos town
administration is interested to run the project incorporating it under its organizational setup, a
structure for this particular division is recommended as follows.

Laundry service
head

Secretary/

Supervisor

Casher

Cleaner/att
endant
machine
1_3

Cleaner/att
endant
machine
3_6

Cleaner/att
endant
machine
6_9

Figure 5.1 Proposed Organizational

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Table 5.1 job opportunity


Position

Sex

Nu

Qualification

Age

Experience

mb

Monthly Annual
salary

salary

er
Laundry

Male

service

Advanced

college 25 up 2 year and 850.00

diploma

to 35

head

above

10,200

in

washing
machine
servicing

Shift

Male

supervis

Advanced

diploma

management

in Above 1 year in 750.00


25

9000

supervising

or
Secretar

Female

y/casher

Advanced

diploma

information

in Above 2 and above 750.00

9000

technology 23

or accounting
Cleaner/

Female

attendant

Who take ECLC and Above If they are 400.00


have 1.5and above

20

4,800

experienced
they
become
preferable

Total

5.2.

2,750.00 33,000

Business founder

The Coin- operated laundry business is usually run, as a self-service business in most countries
abroad and no work force might be required. However, in our case, the project is planned to be
staffed with key essential personnel to ensure proper handling of the machines, protect theft of
clothes and misuse of facility, and to provide efficient continued service.

ELECTRICAL AND COMPUTER ENGINEERING


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GROUP 7

FEASIBLITY STUDY OF LAUNDRY SERVICE


FOR DEBRE MARKOS TOWN
CHAPTER SIX

STUDY CONCLUSION
6.1 Conclusion
Debre Markos city has not enough laundry service for the community. The scarcity of such
facility has affected the community in particular since they have to allocate part of their active
time to wash their clothes in the current manual facility which is time taking, tiresome, and
inefficient. The majority of the communities of the town/city have asserted the importance of the
service of laundry/washing machine facility by stating that the issue is now becoming a health
concern in addition to the usual problems outlined previously.
This feasibility study report has investigated the possibilities of service of a laundry/washing
machine service facility in the city. The study has assessed the marketing aspects, the
technological aspects, the resource requirements, the organization and management aspects of
the project, and the financial commitments of the project. The project has been evaluated in
terms of the return that it generates to the investor, the present value of the future cash flows of
the project expected throughout the project life and the number of years that the project takes to
pay back all the initial investment made on the project. The project is found acceptable by all of
the above evaluation criteria. The impact of changes on the project has also been assessed and
the project is still feasible using the above appraisal methods.

6.2 Recommendations
We recommended to the town management in connection with this project is:
1) The city management should consider the service as basic and must concentrate all the
required assistance for the implementation of the project
2) The city is specifically recommended to invest in the project since the revenue generated
from the business helps the city to cover part of its expenses from its own sources.
3) After implementation of the project, proper care and maintenance shall be given to the
machines to ensure the continued availability of the service.
ELECTRICAL AND COMPUTER ENGINEERING
39

GROUP 7

FEASIBLITY STUDY OF LAUNDRY SERVICE


FOR DEBRE MARKOS TOWN
REFERENCES
[1] F. Hillier & G. Lieberman, Introduction to Operations Research, McGraw Hill Co., 7th
ed., New York, 2001, Project Management With PERT/CPM, PP 469-485
[2] P. Chandra, Projects: Planning, Analysis, Selection, Financing, Implementation, &
Review, Tata McGraw-Hill Publishing, 6th ed., New Delhi, 2006
[3] P. Kotler & G. Armstrong, Principles of Marketing, Prentice Hall of India, 11thed., New
Delhi, 2006
[4] R. Meigs, J. Williams, S. Haka, & M. Bettner, Financial Accounting, Irwin McGraw
Hill, 10th ed., New York, 2001
[5] W. Behrens & P. M. Hawranek, Manual for the Preparation of Industrial Feasibility
Studies, United Nations Industrial Development Organization, Vienna 1991
[6] Coin Laundry Association of America, Coin Operated Laundry Industry Overview,
www.claa.org
[7] Iowa Small Business development Center,

Operating a Coin Laundry, USA,

www.iabusnet.org
[8] Small Business Development Resource, Opportunity Study for Laundries, Pakistan,
www.smeda.org

ELECTRICAL AND COMPUTER ENGINEERING


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GROUP 7

FEASIBLITY STUDY OF LAUNDRY SERVICE


FOR DEBRE MARKOS TOWN
Appendices
You do not need to write your name.
Thank you,
1) Personal Information
Gender
Male

Female

Age

if you are student Class Year

2) Are you an on campus student?


a) Yes
b) No
3) How do you get your clothes washed?
a) I manually wash in campus facility
b) I take home for washing
c) I Hire janitors to wash my clothes
d) I use other means (Please Specify)
4) How often do you think students wash their clothes?
a) Every week
b) Every 2 weeks
c) Every 3 weeks
d) Every month
e) Other (Specify)
ELECTRICAL AND COMPUTER ENGINEERING
41

GROUP 7

FEASIBLITY STUDY OF LAUNDRY SERVICE


FOR DEBRE MARKOS TOWN
5) How do you evaluate the current facility for washing clothes?
a) Very Poor
b) Poor
c) Fair
d) Good
e) Very Good
6) Do you think washing of your clothes takes some time?
a) Yes
b) No
7) How much of you total time do you allocate for the following activities (in %)
a) Studying
b) Leisure
c) Sleep
d) Washing of clothes
e) Others
8) How much is your total expenditure for detergents/soaps every time you wash
Clothes? _______________________________________________________________
9) Do you hire the janitors in your residence blocks to wash your clothes?
a) Yes
b) No
ELECTRICAL AND COMPUTER ENGINEERING
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GROUP 7

FEASIBLITY STUDY OF LAUNDRY SERVICE


FOR DEBRE MARKOS TOWN
10) If the answer to the above question is yes, how much do you pay for the
service? _________________________________________________________
11) Do you wash your clothes in campus?
a) Yes
b) No
12) If your answer to question 11 is no, where do you wash your clothes?
a) At home
b) Laundry
c) Other (please specify)
13) How many units of the following clothes do you wash every time you wash clothes? Please
write the quantity of each item in the third column of the following table
Description

Average

Weight

per

unit Number of units

(KG)

Trousers

0.35

Shirts

0.35

Jackets/sweater

0.18

Womens

2.25

Dresses

0.35

Bed Sheets

0.35

ELECTRICAL AND COMPUTER ENGINEERING


43

You wash at a

time

GROUP 7

FEASIBLITY STUDY OF LAUNDRY SERVICE


FOR DEBRE MARKOS TOWN
Towels

1.00

Pajamas

0.45

Others (average)

0.35

14) Will you be a user, if a laundry machine (an automatic washer and drier) is installed in your
campus?
________________________________________________________
15) How much can you afford to pay at a time for the service?
________________________________________________________
16) What benefits do you see with the introduction of an automatic laundry system in your
campus?
_______________________________________________________________
17) What problems do you see with this system?
_______________________________________________________________
18) If you have any other comment, please indicate below
______________________________________________________

ELECTRICAL AND COMPUTER ENGINEERING


44

GROUP 7

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