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SLA Defination
•STANDARD SUPPORT: Next Business Day Response, Repairs on Best Effort basis
•24/7/4: Response- 24 x 7 Support with 4 Hrs response, Repairs on Best Effort basis
•24*CTR: Response- 24 x 7 Support with 4 Hrs response & Repairs-within 24 Hrs.
•6*CTR: Repairs-within 6 Hrs.
SLA can be Uplifted/Customize as per your need…please contact your Account Support Manager
East 91-011-26846033
http://welcome.hp.com/country/in/en/contact/phone_assist.html#section1
Monday to Friday, 9:00am to 6:00pm The languages supported are Hindi and
English only
Monday to Friday, 9:00am to 6:00pm The languages supported are Hindi and
English only
Monday to Friday, 9:00am to 6:00pm The languages supported are Hindi and
English only
Monday to Saturday 9 am to 9 pm. The languages supported are Hindi and
(excluding public holidays). English only
9 am to 6 pm 9 am to 5:30 pm
All-in-Ones Notebooks
Monday - Saturday*
9 am to 6 pm
Unix Server
Alpha Server
VMS
Non-Stop
Storage
Networking