Sunil Kumar Jha

Residence Permit: Until2018 in UK

Email:sunilrhul@gmail.com
Mobile: +44 7405900701

Address: 2, Moravian Street, London E20nj

WORK EXPERIENCE
Mar 2015 to Feb 2016: JAEGER Regent Street, Supervisor at Made to Measure (MTM) Department
Store Turnover: 5 million / Head Count: 20
Trained store staff and new starters by reviewing and revising orientation to products and sales training materials;
delivered training sessions efficiently, implemented best practices such as visual merchandising; reviewed staff
performance, job results, provided feedback.
Worked closely with product manager while launchingMTM tailoring in Jaeger, pitched made to measure to 70% of
Jaeger walking customers and able to exceed target by 15%.
Liaised with MTM Suppliers in Portugal to track cloth availability, order deliveries, invoices, order turn around time to
make sure 100% MTM customers satisfaction.
Evaluated competition by visiting competing brands; gathered information such as style, quality, and prices of
competitive merchandise.
Planned and auctioned all floor moves, worked closely with merchandiser, leaded and processed deliveries with the
delivery team.
Maintained inventory by checking merchandise to determine inventory levels in stockroom; anticipated customer
demand.
I ensuredthat my department sales performance is maximized to its full potential and targets are consistently meeting
or even better exceeding.
Worked closely with store manager to ensure store costs are managed within agreed budget levels and using your
commercial eye for detail, ensure that every opportunity is sought to maximize store profitability.
Prepared sales and customer relations reports by analyzing and categorizing sales information; identified and
investigated customer complaints and service suggestions.
I have first hand experience of budgetary management and financial control; managing staff shifts, commercial
awareness and a proven track record of achieving sales targets.
Prepared reports by collecting, analyzing, and summarizing information.
Maintained quality service by establishing and enforcing organization standards;ensured excellent visual standards and
product availability.
Contributed to team effort by accomplishing related results as needed.
Promoted sales by demonstrating merchandise and products to customers.
Extensive knowledge of shop security measures.
Personal Skills
A proven leader with a strong track record of developing teams.
Excellent communication skills.
Customer focused, Open and Honest.
Strong sense of responsibility and desire to get things done properly
Positive character with a can do attitude.
Can work to budgets and deadlines
Sept 2013- Mar2015 Massimo Dutti, Sr. Sales consultant Bespoke Tailoring.
Department Turnover: 3.2million
Greeted and welcomed customers on their arrival.
Participate inteammeeting andsharedbestpractice ideaswithcolleagues.
Worksaspartofthe salesteamprovidingexcellentcustomerservice.
Count the shop float in and out.
Promotes exclusive line products and the store discount cards.
Tailoring the sales process to suit bespoke clients.
Mens Suits, personal tailoring, performed alteration through pinning, Sleeves, Pants Hammed.
July 11- December 11: Sales Consultant (Part Time), Burberry, London.
EDUCATION
Royal Holloway, University of London
2012-2013
MBA in International Management (Upper merit)
Courses include: Accounting, Finance, Marketing, Business Strategysand Project Management.
15,000 word dissertation on UK Small Grocery Retailers Market themselves effectively. (Distinction)

School of Oriental and African Studies, University of London

Diploma In International Business(2:1)
Upper Second Division

2011-2012

Sikkim Manipal University, Delhi, India

2007-2010
Graduation in Retail Management
65% (First Division) (Courses include: Retail Management, Logistics, Information system andMarketing)
Ludlow Castle No. 2, CBSE Delhi
82% in Indian School Certificate Examination (A level equivalent)
76% in Indian Certificate of Secondary Examination (GCSE equivalent)

2002-2004

COMPUTER SKILLS
Proficient in using:
Microsoft Office Applications: Excel (pivot tables, v-lookups, macros), Access (table queries, data investigation), Word,
Powerpoint (basic as needed by role), Technical proficiency with SAP, and Apple products.
ADDITIONAL INFORMATION
Languages: English, Hindi, Bengali and Turkish.
Interests: An active Swimmer represented my school and university in Swimming tournaments;I like playing sports, such as
Cricket, Football, Basketball, skydiving, and athletics. Traveling is my passion, in order to have new experiences, to know
other cultures and ways of living.