REmote Desktop connections resolution.

How to change the connection settings

To change your connection settings, (such as screen size, automatic logon inform
ation, mapping local drives and printers, and performance options), click Option
s before you connect.
How to enable Remote Desktop
To use Remote Desktop, you need a WinXP Pro as the host and a remote computer ru
nning Win9x or a more recent version of Windows as the client that must have the
Remote Desktop Connection client software installed. To enable remote desktop,
go to Control Panel>System>Remote, check Allow users to connect remotely to thi
s computer.
How to enable remote access on an XP machine
To enable remote access on an XP computer, go to the properties of my computer>
remote, check Remote assistance if you want to send and invite to some one by ms
n or email, and check the Remote desktop to allow users remotely to access this
computer. You may want to add users by clicking Select Remote Users if the user
will use the different logon ID.
On the Windows XP CD, under \SUPPORT\TOOLS you'll find a file called MSRDPCLI.ex
e. This file contains the setup for the Terminal Client Software (Remote Desktop
Connection, or MSTSC.exe) for Windows 9x/2000 computers. You can run this file
to install the new terminal services client to perform Remote Control to your Wi
ndows XP Professional computers (And Windows terminal services servers) from Win
dows 95/98.
Once installed you can find it under, Program files>> Accessories>> Communicatio
ns.
please note XP can run only one session at a time, logging on remotely will caus
e the locally logged user to be logged out.
Q: How to fix "Remote Control of this computer is not allowed" error
A: The ability to control your computer remotely is disabled by default. To conf
igure the computer for remote control. go to Control Panel>System>Remote>Remote
Assistance>Advanced. Under Remote control, click to select the Allow this comput
er to be controlled remotely check box.
Q: How to fix the error "Remote Assistance connection could not be established b
ecause the remote host name could not be resolved"?
A: When you receive an invitation from an Internet user whose computer is behind
a router or firewall, the IP sent to you is the private IP behind the router or
firewall. So that you can't access the computer. To fix this issue, 1) edit the
invitation IP address and also make sure the port 3389 is open. 2) Use Windows/
MSN Messenger to establish the Remote Assistance session. 3) make sure the port
3389 is forwarded to the remote computer.
How to install Remote Desktop Connection client
Remote Desktop Connection Software can be installed on any of the following oper
ating systems: Windows 95, Windows 98 and 98 Second Edition, Windows Me, Windows
NT® 4.0, or Windows 2000 to remotely connect to a computer running Windows XP P
rofessional with Remote Desktop enabled and MS Terminal Server.
The Remote Desktop Connection software is pre-installed with Windows XP. To run
it, click Start>All Programs>Accessories>Communications>Remote Desktop Connectio
n. This software package can also be found on the Windows XP Professional and Wi
ndows XP Home Edition product CDs and can be installed on any supported Windows
platform. To install from the CD, insert the disc into the target machine's CD-R
OM drive, select Perform Additional Tasks, and then click Install Remote Desktop
Connection.
How to shutdown RDC
By default, Disconnect is the only command that is listed on the Classic Start m
enu, and Log Off command is available if you use the standard Start menu. The Sh
utdown command is not available on the Start menu to shut down and restart, whe
n you are using Remote Desktop. To shut down a remote computer when you are usin
g Remote Desktop, press CTRL+ALT+END, and then click Shutdown. Or, use the shutd
own command at a command prompt.
Q: How to use Windows Messenger to obtain Remote Assistance
A: Run Remote Assistance, click Invite someone to help you. Under Use Windows Me
ssenger, click the contact that you want to invite, and then click Invite this p
erson.
Q: How to use Remote Assistance over the firewall?
A: Remote Assistance will work through any firewall when Port 3389 is opened. Wh
en using Windows Messenger, dynamic ports are used in the helper s ticket. The hel
per s computer uses the first available TCP port above 1024. When using the Window
s Messenger method, the requestor makes the first attempt to establish a Remote
Assistance session using the helper s IP address and port number in the ticket. Re
ference Q306298 Explanation of the Windows Messenger Reverse Connection Process
and Q301529 Supported Connection Scenarios for Remote Assistance for more inform
ation. Remote Assistance can also push through Windows XP Internet Connection Fi
rewall (ICF) without enabling TCP Port numbers.
Remote Desktop Console Session Overview
1. You can create Remote Desktop Console Session to multiple terminal servers o
r to computers running Windows 2000/2003 and XP.
2. A navigable tree display of the Console Session provides easy switching betwe
en connections.
3. You can see the same screen of the current logon user on remote computer if t
he computer is running XP or 2003 server, and you logon the same username.
Remote Assistance Features
The Connection Status box, which includes the following information:
The name of the assistant.
Whether you are connected or disconnected.
The assistant's privileges during this session. For example, Screen View Only.
The Stop Control (ESC) button: Press the ESC key to stop the computer from being
remotely controlled.
The Send a File button: Click this button to initiate file transfers between the
local and remote computer.
The Start Talking button: Click this button to initiate voice chat with the remo
te assistant.
The Settings button: Click this button to adjust quality settings according to t
he connection speed that you have.
The Disconnect button: Click this button to terminate the Remote Assistance sess
ion.
The Help button: Click this button to view Remote Assistance help.
The Message Entry box: Use this box to type messages to the remote assistant in
real time. Click the Send button, or press ENTER to send the message.
The Chat History window: This window records the text messages typed between you
and the remote assistant.
The ability to control your computer remotely is disabled by default.
Requirements for Remote Assistance
Both the Novice's and Expert's computer must by running a Windows XP or Server 2
003.
The Novice's and Expert's computer must be connected to a common network or the
Internet.
In Windows XP Home Edition, the Novice must be using an Owner account.
The Novice must be able to transfer a file to the Expert. This can be done autom
atically through the Help and Support Center by using Outlook, Outlook Express o
r Windows Messenger. Therefore, the user must have set up Outlook Express or Win
dows Messenger. The Novice can also save the file and send it to Expert by using
any other means of transferring a file.
For how to setup remote Assistance without sending an invitation, visit this pag
e: http://www.howtonetworking.com/RemoteAccess/remoteassitance1.htm.
Which port does Remote Desktop use
Remote Desktop uses port 3389.
Why I can't see my local drives even I enable it
Depending on the policies of your network, local drive mapping might be disabled
for some or all remote connections. Automatic drive mapping is not available wh
en you are connecting to a terminal server running Windows 2000 or earlier.
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Q: Why am I unable to control another XP by using Remote Assistance?
A: To take over the control the remote XP computer, click the Take Control on th
e top right. If you can't take the control, make sure Allow helpers to remotely
control the computer under Offer Remote Assistance Setting is enabled. By defaul
t, Offer Remote Assistance Settings is disabled. To do enable it, open Group Pol
icy by running gpedit.msc. go to Local Computer Policy\Computer Configuration\Ad
ministrative Templates\System\Remote Assistance. The user who will be giving ass
istance must be a member of the Local Administrators Group on the receiving mach
ine or you need to added as a Helper in the Offer Remote Assistance Group Policy
Setting. To add User and Groups to Group Policy: Go to Offer Remote Assistance
Group Policy, and in the Helpers area, click Show. Click Add and then enter the
Domain\user account