CaseStudy

Al Samra Plant Operation & Maintenance (Jordan) Deploys InforEAM

In Collaboration With Intertec Systems

Customer

Samra Plant O&M

Co. Ltd.

Industry
Waste Water

Solution
InforEAM

Samra Plant O&M Co. Ltd. is one of the largest Waste

Water treatment plants in Jordan and runs a range of
services geared towards running plants smoothly. Al
Samra set its sight on improving its asset and maintenance process efficiency with a reliable asset management solutions provider. The company was aware that
implementation of a new system would require a monumental change in culture for its employees. Samra Plant
O&M Co. Ltd opted for Intertecs Infor MP2 software and
later upgraded to the Infor EAM (Enterprise Asset Management) software. Today the company has built a strong 5
years relationship with Intertec and have been jointly
working towards upgrading their existing Client-Server
MP2 Application to a 100% web enabled InforEAM Application.

Business Situation

Challenges
To have overall view of the maintenance
in terms of a failure trend Summary,
Maintenance cost, adherence to
processes and resource utilization
Moving from Client Server Application to
the latest Web enabled application

Solution
InforEAM (Enterprise Asset Management)

Results
Map ideal preventive maintenance
methodologies
Automated reports & documentation
Higher employee productivity levels

When Al Samra decided to purchase a software solution 5

KPI dashboard analysis
years ago, to enhance their asset management sytems,
Better asset management & tracking
the immediate need was to automate its outdated, semi
Helped them to adhere to their Quality
Processes
computerized mode of working and eliminate the inherent
problems. Intertec initially implemented Infor MP2
Expand the solution to Procurement
department
solution but very recently they upgraded their set up via
the Infor Enterprise Asset Management software. MP2
was a Client server application with limited functionality,
while Al Samra operations required state of the art
scalable asset management solutions to cater to its
growing O&M needs. The basic need of the CMMS application like Work Order, PPM was covered under
MP2. Al Samra was looking for something more like tracking their operations by effective real time Inboxes
and (Key performance indicators) KPIs, Failure trend analysis, track the usage of the spare parts with
requisition and purchase order through WO screen, inspections and track the overall costing of maintenance of the assets, asset types and sub-locations.

IntertecSys.com

CaseStudy

Solution
In line with the objectives set by Al Samra, Intertecs EAM specialists implemented the Infor EAM offerings in a highly cost effective manner.
While transforming Al Samras set up from Infor MP2, a much easier to use software, to Infor EAM, posed to be a major
challenge for Intertecs specialits. The data (Master and Transaction history) transfer from MP2 to InforEAM was a key requirement. However, Intertecs sound technical expertise, change management techniques, ongoing customer support through
esteemed alliance partner, Infor, steered this project successfully.
Infors upgraded version provides a Home Page with Key Performance Indicators and Inbox, track history of all assets from
acquisition to disposal including maintenance planning as well as establishing standard operating work management procedures. With this version, Al Samra O&M team is able to offer proactive maintenance, computerized scheduling, procurement
process, automated reports and documentation. Al Samra has also been able to ensure maximum asset utilization, ideal
preventive maintenance methodologies, map additional information which was not documented in case of MP2 as well as
measure employee productivity. Infor EAM is a 100% web architect application which also reduces the burden of in - house IT
support.
Al Samra continues to explore new opportunities for growth and advancement, and aims to carry on investing in its use of Infor
solutions as well as other solutions upgrade suggested by Intertecs specialists.

About Al Samra
Al Samra is one of the largest water treatment plants in Jordan. It has developed an extensive range of services geared toward
running plants smoothly, such as operation, maintenance, process optimization, technical support and service continuity.
Al Samra is a joint venture between the following entities:

Ministry of Water & Irrigation

Samra Plant Consortium

Ondeo-Degremont

Morganti

About Intertec
Established in 1991, the Intertec group is a leading systems integrator and technology solutions provider. We provide solutions
on IT infrastructure, information security, unified communications, contact centre, ITSM, CRM, e-Government, Enterprise Asset
Management, business intelligence, ERP, vertical applications, banking risk & compliance, application development and
managed services.
We have our presence across the Indian subcontinent, Middle East and United Kingdom with 1000+ customers from Banking,
Financial Services, Government and Corporate sectors. Our global revenues are consolidated from software applications and
infrastructure solutions. Intertec Systems is an ISO 9001:2008 certified company.
For more information, please visit ww.intertecsys.com, email: info@intertecsys.com
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