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Management
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Table of Contents
Introduction......................................................................................................................................1
Discussion........................................................................................................................................1
Low Cost Airlines........................................................................................................................1
Outlook of Asian Air Markets......................................................................................................1
Assessment of External and Internal Factors...............................................................................3
Market liberalisation.................................................................................................................3
Low Cost Airlines Competition in Selected Region....................................................................4
Market Entry Strategies...............................................................................................................6
Short Term Options..................................................................................................................6
Southwest Effect.......................................................................................................................6
Long Term Options...................................................................................................................6
Functional Strategies....................................................................................................................8
Positioning................................................................................................................................8
Pricing......................................................................................................................................8
Distribution...............................................................................................................................9
Promotion.................................................................................................................................9
Achieving synergies.....................................................................................................................9
Strategic Audit..............................................................................................................................9
Bargaining Power of Suppliers...............................................................................................10
Bargaining Power of Customers.............................................................................................10
Threat of New Entrants..........................................................................................................10
Threat of Substitutes...............................................................................................................11
Rivalry....................................................................................................................................11
Organisational Structure.............................................................................................................11
Implication for Management.........................................................................................................12
References......................................................................................................................................14
Management
Discussion
Low Cost Airlines
The concept of low cost air services has grabbed major part of market share of the aviation
industry in lesser time. In Europe, the number of low cost airlines operating is 40. They cater to
38% of passengers of air traffic. They also account for 23% of IFR operations which are defined
as total instrumental flight rules. It is necessary to understand the services of low cost airlines.
The service idea initiated from United States and then spread in Europe and the rest of the
regions. They offer lower prices for air transport. They manage to cover the costs by eliminating
different services provided in traditional airlines. This air service is exceptionally adaptable to
the market. The model is based on eliminating unprofitable lines. In the place of un-necessary
services, newer one are offered that are important to every customer (Wall & Rees 2010, pp. 38).
The low cost airlines can be defined as the services that allow minimum costs and prices. They
offer maximum efficiency. These airlines use secondary and regional airports and have single
types of airplanes to avoid training and maintenance costs. They offer point to point network
only and have shorter flights. They offer direct services within the region. The costs are covered
with eliminating in flight services facility. These airlines use younger and more environmentally
friendly staff. The major thing that differentiates the two models is the network route (Quelch &
Deshpande 2004).
Management
The major forces that serve this growth is the trend of low cost air travel. Open skies agreements
also contribute in this factor as these agreements serve a long term growth for Asian markets.
Management
Market liberalisation
Although Asian markets are considered as the most fast paced markets that have highest
opportunities of growth, strong regulation makes it tough for external forces to enter the market.
The bilateral deals of aviation are also restricted in the region. However if, the region has to
reach the targeted revenues from region till 2015, it is of concern that the activities in the region
are increased (Keegan 2002, pp. 15). The Asian market is also highly fragmented industry. This
is due to national ownership and state control guidelines that are required to be followed by
domestic airlines. These markets have no access to international capital markets. Due to this
reason, cross border mergers and acquisitions does not take place. The industry faces distortion
which is reflected by shape of industry though progressive liberalisation has made industry
expand to a minimum level (Quelch & Deshpande 2004).
There are other structural issues that cause poor profitability of the airlines industry. Thus, it is
highly appreciable that market liberalisation is addresses with proper actions. Only this can help
in meeting demands and challenges that hinder the evolution of this industry. If newer routes are
opened in the secondary destinations comprising of China, India and Southeast Asia, then there
will be a principal influx of new passengers (Wall & Rees 2010, pp. 51). The open skies
agreement for ASEAN takes the similar initiatives. This agreement was signed by Southeast
Asian countries in December 2009. 10 member countries if ASEAN have reviewed the deal that
Management
allows the regional markets to be open for maximum competition till 2015. Under this
agreement, the intra regional tourism will be boosted. The newly entered airlines will gain
benefits by the expansion of routes and travel. A report by the Sydney-based Centre on the
outlook of Asia Pacific region for Aviation expansion expects that as the competition is
increasing, many smaller players will either merge or close down. This will result in reorganisation of the industry in the near future (Stonehouse et.al 2004, pp. 144).
Management
External Analysis
Internal Analysis
Country Comparison
- Firms human
resources
- Management
Competences
- Political Forces
- Differentiation
- Legal Forces
- Structure
- Technological Forces
- Staff
- Socio-Cultural Forces
- Skills
- Attractiveness Segments
- Marketing mix
- Market Channels
- Approach Market
Channels
- Implementation
Figure: Assessment of Environment for Entering Foreign Market
Source: http://businesscasestudies.co.uk/united-airlines/responding-to-a-changing-externalbusiness-environment/assessing-the-external-environment.html#axzz2U3L8oQIf
Management
Ryanair can offer a fast aircraft turnaround. It can also get support from fleet
commonality and maintain high seat density to gain cost advantages. These factors are
not readily adopted by national carriers. National carriers try to retain the hub and full
network services by having mixed fleets so that they can go for the long haul flights.
They alternate strategy to enter the foreign markets for Ryanair is to adopt the mixture of
premium and flexible fares. They can also offer constrained fares to gain the extra value
The low cost airline in discussion can also opt for launching a stand-alone low-cost
subsidiary. This helps the airline in maintaining full service network offerings in the
selected markets. This model has been successfully been implemented by Singapore
Airlines (Tiger) and Qantas (Jetstar/Jetstar-Asia).
The airline can also ask for state protection which will limit the traffic rights for newer
market entrants (Lee & Carter 2005, pp. 57)
The model proposed by Mitra and Golder in 2002 can be availed by the company management to
learn about the predictions in entry decisions. These decisions highly influence the performances
of newly entered airlines in foreign markets. The similar research has been done by Gielens and
Dekimpe in 2007. In this study, the researchers have discussed the cross-effects of new entrants
in a national market and the resulting effect of competition in other countries located within the
similar region (Bass et.al 2002, pp. 67).
Southwest Effect
The airline can understand the entrance possibilities in foreign markets by studying the wellresearched phenomenon of Southwest effect that is applicable in the air transportation industry.
The effect of entering is two folds. It increases the number of passengers and decreases the
average fare paid by travelers in the market.
Management
The airline on starting its international business will have to gradually change its entry mode
decisions. It should work on choosing the options that provide the greater control over foreign
marketing operations. In order to achieve this target, RyanAir should commit more resources to
foreign markets. This at the same time produces greater risk on the company. There are various
long term options like licensing, joint venture, exporting or direct investment (subsidiary, joint
venture). These options are highly dependent on external and internal environment assessment of
the selected markets (Bass et.al 2002, pp. 71).
Licensing
RyanAir can enter the foreign market by licensing. In that case, domestic companies will become
licensors and they will offer their intangible assets like patents, trade secrets and market knowhow to foreign companies which will be a licensee in this case. Ryan Air will get these services
in return for payment. This option is of exceptional advantage to RyanAir as it eliminates the
import barriers applicable on foreign airline in the form of tariffs or quotas. It is also the effective
solution to minimize the transportation costs. Another significant advantage of this option is the
reduction in risk (Deresky 2003, pp. 59). The lose in the worst case are must fewer than that of
other entry modes such as with a subsidiary. However, in order to avail this option, RyanAir
should make sure that it has right set of technology, brand name and trademarks that is attractive
to the potential licensors in the selected markets. The disadvantage of this option is that the size
of income is lesser than that of export or investment option. The performance of RyanAir will be
dependent on the knowledge and capabilities of the licensor.
Franchising
It is another option which can be classified as a type of licensing. Ryanair can give its property
rights to a franchisor and become a franchisee. The franchisor then carries out the business
operations in its own ways under the trade name. Ryanair will be liable to pay fees or royalties to
the franchisor (Deresky 2003, pp. 57).
Joint Venture
This is the best possible strategy for RyanAir. It allows companies to gain ownership enterprise
in the selected markets or countries. This option is best availed after following a license strategy.
The control over a joint venture is lower than over a sole ventured, but on the other hand it
allows greater market knowledge as the interest of RyanAir and the local company will be same
(Deresky 2003, pp. 58).
Management
Functional Strategies
The sales performance of RyanAir in the foreign market is highly dependent on the entry mode
option and the marketing approaches. Although the basic functions of the company will remain
same, but adaptability to local market is necessary. The functions in international and foreign
markets differ to some extent as the environment is uncontrolled due to many external and
internal factors. These functions are the availability of distribution channel, product
specifications, dissimilar promotional mix and a distinct cost structure. These factors are
influences by the type of entry option that the management chooses. The marketing mix of any
company is a set of strategic decisions based on these five forces: Product, Price, Channel,
Promotion, and Distribution (Bass et.al 2002, pp. 69).
Positioning
As Ryanair expects the Asian Pacific Markets to be highly competitive, it is essential to carefully
create the perception of the company in the customer mind. By this method, customers are able
to differentiate the airline with the global and local competitors. RyanAir should focus on
positioning itself as the lowest fare airline with short-haul flights that have a higher frequency. It
should also perceive itself as a point-to-point carrier in the Asian Pacific region that offers best
services and is fun to fly. It should be able o make place in minds of customers despite the
absences othe first classss and in flight services (Mellahi et.al 2011, pp. 129). This helps in
minimizing the per head costs. RyanAir can also follow the strategy offered by Southwest where
the travel service is flexible according to the demographics and ticket fare. They have made it
exceptionally simple for passengers to understand how much and why they have to pay. The
airline should focus on becoming the favorite airline of the region. This helps by making
customers the frequent flyers.
Pricing
Management
The RyanAir should offer the lowest price in the low cost airlines sector. This enables the
company to achieve profits in the selected region. But the company should closely monitor other
sources of transportation in the region. They should discuss the alternative ways of transport that
can hurt the business. If the airline enters the newer market with lower process, then the traffic
increases due to undercut prices (Gatignon & Kimberly 2004, pp. 104). When Southwest entered
a new market in which 8000 people used to fly, on cutting off the prices it was able to increase
the demand by 26000 passengers. This is an effective way that traditional airlines are also not
capable to follow. If they cut their prices by this much amount, then they will incur heavy losses.
Distribution
The distribution strategy is also important to be analyzed before entering the selected region. It
should be decided that either direct or indirect approach will be used. Travel bookings can take
place by a number of methods like a phone or internet. The involvement of middle man should
be evaluated. Ryan Air can attract the target customers by using the ticketless travel method. In
this method, the airline offers that passengers do not need to print and process the paper ticket
together. This method can be best applicable to manage risks due to computerized reservation
systems. Thus, customers do not need to show the confirmation number and can bypass the
reservation system easily. The decrease in paperwork results in cost savings and it also has a
positive impact in foreign market (Keegan 2002, pp. 12).
Promotion
RyanAir should develop a deep understanding of the customer insights in order to gauge the
customer benefits. These benefits should then be converted into the services. The company
should contribute in the foreign media to create awareness of its services. These promotional
activities can be print or electronic. They can set up a website that encourages people to find the
best deals for them.
Achieving synergies
It is of note for any traditional or low cost airline to work for diversication and infrastructure.
Though this method, RyanAir can achieve cost synergies and effective time control quality. It
also helps in transferring the learning in a right way. By expanding in Asian markets through
subsidiary network, RyanAir can develop better management skills. These skills can be enhanced
on a corporate level rather than a divisional level by permitting job rotation. The airline can offer
terminal services for the people of the selected region (Quelch & Deshpande 2004). Subsidiary
can be operated under the same management philosophy and culture that emphasizes costeffective service excellence. But it should also be quoted separately in terms of market share.
The outsourcing should be avoided in order to support peripheral services. It is due to reason that
it can affect the value offered at subsidiary and parent company.
Strategic Audit
Management
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Management
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Threat of Substitutes
The substitutes of travelling via airlines are roads, railways and ships. Customers have to weigh
in options of the time taken, the convenience of travel, and the price, in order to choose which
form of travel to undertake. Have said so, travelling considerable distance via sea, and the road
has become uncommon today as the prices of air travel have been considerably lowered.
However, it is the short distance that faces the highest threat of substitutes, especially when time
is not a highly crucial consideration (Marketline, 2012, p. 18).
Leisure travellers who want to enjoy the scenic beauty over shorter trips would choose between
railways and buses, and Europe tends to have a particularly well-developed network of both
forms of transport (Marketline, 2012, p. 18).
Domestic travel in European countries is only one third of the volume of the European air
industry. This is because domestic travel is substitutable by land and rail networks. There are
high speed trains such as the Eurostar which makes travel from UK to France much shorter by
travelling through the Channel Tunnel. In addition to this, this journey is much cheaper than
travel by air (Marketline, 2012, p. 18).
There are many excellent bus services such as Eurolines and National Express that allow for a
leisure visit, and go to nearly 40 cities in the region. Therefore, long-haul routes are not
substitutable by any other means domestic or interregional travel has a high number of
substitutes (Marketline, 2012, p. 18).
Rivalry
Rivalry in the market is high as there are many airlines competing in the market. Many
traditional airlines are also competing in the low-cost carrier segment, and this has made the
market compete heavily in terms of prices as well as features. Additionally customers can easily
switch airlines especially if prices are not as desired or if time slots are different. Therefore, the
amount of rivalry in the industry is quite high. (Marketline, 2012, p. 19)
Organisational Structure
There are many internal factors of the company that can affect the internationalisation process.
RyanAir should define its internal weaknesses and threats before entering selected markets. It is
also dependent on the type of entry mode chosen by the company. Ryanair should understand and
evaluate its ability to change in order to face internationalisation. Three key factors serve this
purpose (Gatignon & Kimberly 2004, pp. 101). These are the companys human resource and
core competences. If the company has well developed human asset in all the field of operation
and sales, then the entry options in foreign markets are enhanced. However if, the company has
limited and incapable resources, then entry modes are lesser. In the case of RyanAir, it has the
most effective human resource in the aviation industry. It should carefully assess its
organisational structure. RyanAir has high management capacities that allow more willingness of
the staff to commit them to foreign market development. A high degree of commitment means
Management
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that managers will select the entry mode for a target country from a wide range of alternative
modes, compared to managers with low commitment.
The operational structure of RyanAir can be country based or service based. The domestic
operation can be set up in order to monitor foreign market functions. A global approach can be
implemented by employing foreign manufacturing and a sales force that can work in the global
market. A more complex but organized approach is to handle the operations in one company
where manufacturing is done in another country. The structure of organization for this approach
should be geographically-dispersed, but they should act as interdependent units (Wit &Meyer
2005, pp. 93). It is also the duty of management to determine if the company will follow
centralized or decentralized approach. The marketing operations can be conducted from a
centralized location. This location acts as the headquarters where decisions are taken and
implemented in foreign market. The other way RyanAir can adopt is a decentralized approach.
The foreign office can be set up in the selected market and the decisions of manufacturing,
distribution and sales take place within that region. This helps in making better decisions if the
management has knowledge of local markets (Wit &Meyer 2005, pp. 95). If RyanAir follows
centralized approach, then it will need strong communications and solid organizational processes
that can successfully disseminate information across regions. RyanAir has well developed
communication channels within UK, but it should evaluate the feasibility in international
markets. The goals and objective of achieving significant market share can be slowed down if
there is lack of communication of company policies and goals. Decentralized approach provides
more localized solutions to the structural problems of the region. They are country-specific, and
the decision-making and message modification can be done on the basis of cultural attributes like
affluence or literacy. The disadvantage of this approach is that it can lead to brand fragmentation
(Wit &Meyer 2005, pp. 94).
The organizational structure at Asian market can be developed in such a way that it is known for
its functionality. By using three layers of management, the structure can be made rigid and
effective. It should be kept in view that every employee should be aware of the core values. The
company should aim for quality, reliability, action, informal communication and feedback in its
structure. For low cost airlines, job specialization should not be implemented (Wit &Meyer
2005, pp. 92-100).
Management
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Managers should also understand the decrease in prices they will face after entering the market.
A low cost airline when enters into a new market that is highly competitive, then the airline faces
the decrease in average sale fare. Thus, managers should realize the competition in the region. If
the airline has to follow low cost strategy, then the overall price of air services in the market will
fall. This would demand higher efficiencies in the market. They need to be price competitive
regardless of overall positioning.
Management
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