AMX Installer Student Guide v2.0

AMX Control System Installer Course
Version 2.0
09/12/11
Copyright
2011 AMX Corporation. All rights reserved. No part of this publication may be reproduced, transcribed, stored
in a retrieval system or translated into any language in any form by any means without the written permission of
AMX.
Credits
Written by AMX University.
Printed in Dallas, Texas.
For additional questions or suggestions, feel free to call us.
AMX University
3000 Research Drive
Richardson, TX 75082
Phone: 469.624.8000
Fax 469.624.7192
Table of Contents
Audience ............................................................................................................................. 1
Why take this course .......................................................................................................... 1
You are here ................................................................................................................ 1
Prerequisites ....................................................................................................................... 2
Agenda ............................................................................................................................... 2
How to use course materials ............................................................................................... 3
Installation ................................................................................................................................. 5
Lesson objectives ............................................................................................................... 5
Power cables ....................................................................................................................... 5
CAT 5 cables ...................................................................................................................... 6
AXLink cable ..................................................................................................................... 8
Demo - Build AXLink cable ....................................................................................... 8
Practical - Build AXLink cable .......................................................................................... 9
Infrared emitters ................................................................................................................. 9
Serial control ...................................................................................................................... 9
Together - Locate pinouts ......................................................................................... 10
On your own - Define pinouts ................................................................................... 11
Verify cable lengths ......................................................................................................... 12
Steps to verify cable lengths ..................................................................................... 12
Demo - Verify cable lengths ..................................................................................... 12
Practical - Verify cable lengths ........................................................................................ 12
Practical - Connect control system ................................................................................... 13
Practical - Verify system works ....................................................................................... 13
Together - Troubleshoot systems ..................................................................................... 14
Generate and transfer control system files to controller .................................................. 14
Demo - Identify controller IP address through touch panel ...................................... 14
Practical - Identify controller IP address through touch panel ......................................... 14
Steps to generate and transfer files with VisualArchitect ......................................... 15
Demo - Generate and transfer files to controller ....................................................... 15
Practical - Generate and transfer files to controller .......................................................... 15
Steps to generate and transfer files with NetLinx Studio .......................................... 16
Together - VisualArchitect Report ............................................................................ 16
Lesson review ................................................................................................................... 16
Lesson summary ............................................................................................................... 17
Device Configuration .............................................................................................................. 19
Objectives ......................................................................................................................... 19
Benefits of a network ....................................................................................................... 20
Network review ................................................................................................................ 21
Wired networks ......................................................................................................... 21
Wireless networks ..................................................................................................... 22
Demo - Configure WAP ........................................................................................... 24
Wireless survey/analysis ........................................................................................... 24
ZigBee wireless networks ......................................................................................... 26
Anterus ............................................................................................................................. 27
Steps to build a network ................................................................................................... 29
Configure the network and connect AMX equipment .............................................. 29
Configure router (NetGear or Cisco 851) ........................................................................ 29
Together - Locate IP address of router ...................................................................... 30
Configure PC .................................................................................................................... 32
Steps to Configure Your PC with Windows XP ....................................................... 32
Together - Verify system works ................................................................................ 32
Configure controller ......................................................................................................... 33
Identify IP address of controller ................................................................................ 33
Demo - Set controller system time and date ............................................................. 37
Practical - Set controller date and time ..................................................................... 38
System Number ......................................................................................................... 38
Steps to configure touch panel for Ethernet .............................................................. 38
Steps to configure wireless touch panel .................................................................... 39
Demo - Configure wireless touch panel .................................................................... 39
On Your Own - Configure wireless touch panel ....................................................... 39
Together - Access a touch panel using web control ......................................................... 40
Configure Mio for AXLink address ................................................................................. 40
Lesson review ................................................................................................................... 42
Lesson summary ............................................................................................................... 42
NetLinx Studio ........................................................................................................................ 43
Lesson objectives ............................................................................................................. 43
Extract a workspace and transfer files .............................................................................. 43
Device addressing ..................................................................................................... 44
Dynamic addresses .................................................................................................... 45
Set device numbers using controller browser .................................................................. 46
Source code ............................................................................................................... 46
Steps to set device addresses in NetLinx Studio ....................................................... 47
Map files to devices .......................................................................................................... 47
Steps to map files to devices ..................................................................................... 48
Lesson summary ............................................................................................................... 48
Remote Connections ................................................................................................................ 49
Remote access .................................................................................................................. 49
Firewalls ........................................................................................................................... 49
Together - Locate external IP address ....................................................................... 50
On your own - External IP address ........................................................................... 50
Dynamic external IP addresses ........................................................................................ 51
Port forwarding ................................................................................................................ 51
Together - Set up port forwarding .................................................................................... 52
Demo - Port forwarding ................................................................................................... 55
Virtual private networks ................................................................................................... 56
Resource Management Suite ............................................................................................ 56
Lesson summary ............................................................................................................... 56
Master to Master ...................................................................................................................... 57
Master to master control ................................................................................................... 57
Design considerations and constraints ...................................................................... 59
System number .......................................................................................................... 59
Together - Change system number ........................................................................... 60
Demo - Configure master to master with Telnet ....................................................... 60
Practical - Configure master to master ...................................................................... 63
Steps to delete a URL from a list .............................................................................. 63
Steps to create URL in NetLinx Studio .................................................................... 63

Test master to master connection ..................................................................................... 64
Demo - Test master to master connection ................................................................. 64
Together - Test master with NetLinx Studio ............................................................ 66
Lesson review ................................................................................................................... 69
Lesson summary ............................................................................................................... 69
Security and Firmware ............................................................................................................ 71
NetLinx security overview ............................................................................................... 71
Default security configuration .................................................................................. 72
Controller security setup procedures ................................................................................ 73
Together - Add a group and assign access rights ...................................................... 73
Steps to add a group directory association ................................................................ 73
Together - Add a user and configure access rights ................................................... 74
On your own - Test security ............................................................................................. 74
Firmware .......................................................................................................................... 74
Steps to upgrade firmware ........................................................................................ 74
SSL certificate procedures ............................................................................................... 75
Lesson review ................................................................................................................... 75
Lesson summary ............................................................................................................... 75
Troubleshooting ....................................................................................................................... 77
ESCAPE ........................................................................................................................... 77
Explain ...................................................................................................................... 77
Switches and Settings ................................................................................................ 78
Cables and connectors ............................................................................................... 78
Attributes ................................................................................................................... 78
Programming ............................................................................................................. 78
Equipment ................................................................................................................. 78
Controller LEDs ............................................................................................................... 79
Ethernet cable troubleshooting tips .................................................................................. 80
Troubleshoot serial devices .............................................................................................. 81
Serial cabling ............................................................................................................. 81
Serial settings ............................................................................................................ 82
Controlled devices ..................................................................................................... 82
SEND commands ...................................................................................................... 83
Terminal PASS mode ................................................................................................ 83
NetLinx diagnostics control device / emulate device ............................................... 83
Manage system - diagnostics .................................................................................... 86
Flow control .............................................................................................................. 86
Unexpected touch panel beeping .............................................................................. 87
Network troubleshooting tools ......................................................................................... 87
Steps to Ping a domain name .................................................................................... 88
Steps to use Tracert command .................................................................................. 88
Steps to use IPConfig command ............................................................................... 89
Practical - Troubleshoot control system issues ................................................................ 89
Lesson review ................................................................................................................... 90
Lesson summary ............................................................................................................... 90
Audience
About this course

This course teaches you how to successfully install and test an AMX control system designed
with VisualArchitect. You will use basic computer applications, such as the web browser, and
Hyperterminal to configure and manage your control system whenever possible, but you will
use VisualArchitect to transfer the control system files to the master controller.
Audience
This course is for persons who will be installing AMX control systems and for persons who
want to earn their ACE Control System Installation certification.
Why take this course

You should take this course so that you can learn how to use the tools to enable you to quickly
install a control system, and provide you troubleshooting skills.
You are here

By attending this class, passing the online Certification test with a score of 80% or better, and
completing the Practical, you earn your ACE Control System Installation Expert certification.
Listed below are the certifications you can earn and the courses required for each.
Requirements
(Exam & Practical)
Prerequisites
Optional
ACE Control System

Design Expert
Getting Started with AMX*

Introduction to Networking for A/V
Professionals*
AMX Designer
or
AMX Bootcamp
AMX Essentials
Quest for Power*
TPD4 UI Design*
ACE Control System

Installation Expert

Professionals*
AMX Installer
or
AMX Bootcamp
AMX Essentials
Quest for Power*
ACE Control System

Programming Expert

Professionals*
AMX Programmer I
AMX Programmer II
AMX Essentials
ACE Audio Expert
ACE Signal
Management Expert
ACE RMS Expert
ACE Control System Programming

Expert (2003-2007)
Audio Essentials*
Getting Started with Matrix Audio*
Distributed Audio Install & Config
Critical Listening & Calibration
Signal Management Essentials*

Getting Started with Endeleo*
Getting Started with AutoPatch*
Signal Management Design &
Implementation
Endeleo System Configuration*

AutoPatch Modula CatPro*
AutoPatch Optima*
AutoPatch Precis LT with DSP*
RMS Essentials*
RMS Configuration & Programming
* Online Course - http://www.amx.com/training
Prerequisites
You should take the following On Demand courses:

Getting Started with AMX

Introduction to Networking for AV Professionals
You need to pass the quiz for each course, with a score of 80% or greater before taking this
course.
To take the On Demand prerequisite courses:
1. Log into www.amx.com/training.
2. Click the course link to complete the course.
To take the quiz for Getting Started with AMX, click the Online Tests link on the training
web page to take the quiz. The quiz for Introduction to Networking for AV Professionals is
part of the online class.
If you are new to AMX, we highly recommends you take the AMX Essentials course before
you pursue any ACE certification so you understand AMXs business, products, software and
basic networking knowledge.
Agenda
Table 1: Course Agenda
Lesson
Duration
Installation
Day 1 - 6 hours
Device Configuration
Day 1 - 1 hour
Device Configuration contd
Day 2 - 2 hours
NetLinx Studio
Day 2 - 2 hours
Remote Connections
Day 2- 2 hours
Master to Master
Day 2- 1 hour
Firmware and Security
Day 3- 1 hours
Troubleshooting
Day 3 - 2 hours
Review and Test
Day 3 - 4 hours
How to use course materials
How to use course materials

AMX provides course guides, a CD, and job aids for all classroom courses. Course guides can
include various types of hands-on exercises
Table 2: Hands-on Exercise
Type
Definition
Demo
To be performed by the instructor only. Demos are performed

when equipment is not available for all students or when the
exercise could cause network or equipment problems when
performed simultaneously by multiple users.
Together
To be performed with the instructor. The steps to perform the

exercise are listed and are specific to the scenario.
On Your Own
To be performed on your own. The steps are not listed in the

section. It is up to the student to use the course guide to
perform the exercise for a specific scenario.
Practical
To be performed on your own. The same as On Your Own

except exercises labeled Practical will be turned in to the
instructor to prove you have the skills to earn an ACE
Certification.
Steps
To be a reference only. These are generic steps to instruct you

how to perform a task but not specific to a classroom
scenario.
You will see some words in bold or in italics in the Togethers and Steps throughout the
course guides. Bold items can be links, tabs, buttons, or other software options. Bold and italic
items may also represent information you are asked to type or select. See the examples below
when asked to type information:
Table 3: Typing examples
Step
What you should type
Type DVD Player in the Device field. You should type exactly what is in
bold, DVD Player.
Type your IP address in the IP field.
Type your own IP address, such as

192.168.103.10.
1
Installation
After a system has been designed and programmed, it is ready to be installed at the site.
Various cable types are used to connect AMX control systems. It is important for installers to
be able to build cables, and successfully connect all control system equipment and controlled
devices. You should also know how to transfer the files to the controller and verify the control
system works.
Lesson objectives
At the end of this lesson, you will be able to:

Build an AXLink cable

Locate serial pinouts
Verify cable lengths
Connect control system
Generate and transfer control system files to controller
Verify control system works
Power cables
Power cables are provided with AMX power supplies. NetLinx uses a mini Phoenix
connector. The typical Phoenix connector sizes used in AMX systems are 3.5mm and 5 mm.
AMX power supplies have different part numbers. Power supplies with PS have the larger
Phoenix connectors while the power supplies named PSN have the smaller Phoenix
connectors, except for the PSN 4.4 which has a barrel connector.
All AXLink ports have a PWR connection intended for power input to the device, or for power
output if the device is otherwise powered through a separate two-pin, green PWR connector.
Most AXLink devices have a 2-pin, green PWR connector, intended solely for power
input to the device, or as a common point when pushing power to other devices.
NetLinx modules also have two 2-pin, green PWR connectors. Either can be used for
power input to the device and a common point when bussing power to other devices, while
the other is used as a more convenient common point, when bussing power to other
devices.
Installation
You will find "PWR" or "+12" or "+12VDC" connections on:

AXLink port
Integrated Controller (NXI)
AXLink box (AXB-x-axes)
NetLinx module (NXS-x-axes)
Touch panels
When using RJ45 connectors, the maximum power is 500 mA.
CAT 5 cables
ICSNet, ICSHub, and Ethernet require a minimum of CAT5 cable. Use RJ45 connectors and
wired to the EIA/TIA 568B or 568A standard. 568A is typically used in Australia and the U.S.
CAT 5 cables use RJ45 connectors which limit the power to 500 mA.
UTP cabling consists of two unshielded wires twisted around each other. UTP is given a
category rating to ensure meeting certain performance requirements. There are five categories
of UTP cabling. Currently CAT5 (nominal impedance of 100 ohms) cable is the standard for
network implementation. To ensure that the cabling system conforms to CAT5 standards, all
components of must conform to CAT5 installation standards. If you include even one cable in
a lower category in a system, the entire system will not perform to the CAT5 standards. The
maximum pulling strength for UTP cable is 25 lbs. Installers should certify that the installation
is Category 5 compliant
FIG. 1 EIA/TIA 568 B Standard
CAT 5 cables
When viewing the connector, look at the back with the tab down.
Table 4: RJ-45 Connector Pinouts
Pin
Color
10/100 Base T
Ethernet
White / Green
Tx / Rx +
Green
Tx / Rx -
White / Orange
Rx / Tx +
Blue
Not used
White / Blue
Not used
Orange
Rx / Tx -
White / Brown
Not used
Brown
Not used
Termination
The key for a successful termination is a tool that applies a consistent, complete cycle for a
repeatable reliable crimp connection. Choose installation termination tools that use ratchet
mechanisms, such as those found in high quality crimping tools, and repeatable impact
mechanisms as found in professional grade punch down IDC tools.
Installation
Testing
It is important to invest adequate time in the verification of continuity and configuration, prior
to certifying any communication cable. The communication industry depends on the integrity
of structured wiring systems for support of many expensive and sophisticated electronic
devices. Many levels of testing equipment exist on the market today. It is important for
maintenance technicians and installers to have a range of testers to cover the various
applications ranging from checking basic cable assemblies to inspection of point-to-point
cable runs to final certification of the entire structured wiring system.
AXLink cable
AXLink cables can be a variety of wire gauges and standards. The typical cable type is 18/2
and 22/2 shielded pair. Common manufacturers who make this kind of cable are Liberty and
Belden. Below is the AXLink pinout information.
Table 5: AXLink Pinouts
Pin
Signal
Color Scheme
Ground
Black
AXM
Blue/Green
AXP
White
Power - optional
Red (+12 V)
B
e
t
t
e
r B
e W
i
r
e
dR
i
g
h
t
B
l
a
c
k
B
l
u
e
W
h
i
t
e
R
e
d
Some cable manufacturers use Green cable in place of the Blue cable. Better Get it Wired
Right. If you are using AXLink cable with a local power supply, do NOT leave in the red
cable. Theyll both try to push out 12 volts until one fails. You can use an AXLink bus strip for
troubleshooting.
Demo - Build AXLink cable

Your instructor will show you the way to properly build an AXLink cable.
Practical - Build AXLink cable
Practical - Build AXLink cable

You should shield the cable at the controller and make the cable unshielded at the other end.
Be sure not to damage the wires when stripping the cable. You should get rid of the foil and
dont leave any copper exposed. When looking at the back of the connector, the ground wire is
on the left.
Infrared emitters
IR emitter and serial cables transmit IR commands to the controlled source. There are two
sides to the emitter, one for high output and one for low output. Cables for wired IR are
device/model specific and can be ordered though AMX.
Typically, two infrared cables with Phoenix connectors come with controllers. Make sure you
have IR emitters for installation jobs. you can always buy them and cut the ends off and add
Phoenix connectors. If you do this, ensure you have the correct polarity. There are black
blinders attached to the emitters that include the following benefits:

Have more glue and a larger area so it stays on longer

Blocks light interference
Serial control
Serial control cables are used to connect RS-232/422/485 ports to controlled sources. Cables
for RS-232/422 are device/model specific. Over 700 different cables are available. Go to
InConcert, on the AMX web site, for detailed instruction manuals on RS232 serial cables.
The programming cable is used to connects a PC's COM port to the controller port. This can
be a 9-pin or 25-pin COM port. This cable can be purchased from AMX or you can build your
own using the following part number (FGT10-727). A programming cable comes with the
EXPerience Kits available on the AMX website. If you do not have a programming cable or
specific manufacturers cables, you can purchase STS adapters (FG-959) and create your own
serial cables.
Installation
The programming cable uses a minimum of 22-gauge shielded pair with a DB-9 female
connector for computer COM port and DB-9 female connector for controller port. To build the
programming cable use a female connector on both ends with pins 2 & 3 flipped on one end.
The following chart shows the pinouts for the cable.
Table 6: Programming Cable Pinout
Controller Pin
Controller FN
PC FN
PC Pin
Rx
Tx
Tx
Rx
GND
GND
Together - Locate pinouts

With your instructor, locate the pinouts for a Denon A/V Receiver 4802.
1. Open www.amx.com
2. Select Dealers.
3. Select InConcert > Search Devices.
4. Enter the following information:
Manufacturer: Denon
Device Model: 4802
5. Click Search.
6. Click the RS232 link.
7. Click the 10-752-04 link to view the pinout information.
10
Serial control
On your own - Define pinouts

1. Diagram the pinouts for the LG Electronics - TV (50PX4D).
2. Diagram the pinouts for the Runco CL710 video projector.
11
Installation
Verify cable lengths

There are hand-held tools you can use to verify cable lengths such as short stops or cable
meters.Verifying cable lengths on cables behind walls can help determine where in a building
the cable is terminated. It is also useful to measure cable length on spools. This is important if
you need to know how much cable you have left on a spool. You can also determine the
distance to an open or short in seconds and measure voltage to circuits. The steps to verify
cable lengths may differ depending on the tool that you use, but below are sample steps.
Steps to verify cable lengths

1. Select the cable type.
2. Attach the test leads to two conductors of the cable.
3. Press the button to view the cable length or distance to an open or short.
Demo - Verify cable lengths

Watch as your instructor verifies cable lengths.
Practical - Verify cable lengths

Use the equipment to determine the cable length of the cable in the room.
12
Cable types
Cable types
.
13
Installation
Practical - Connect control system

Now that you are familiar with the cables used in a control system, use the wiring diagram and
cables to connect the equipment at your workstation.
The Ethernet connection on the NXA-AVB box should be connected to the router.
Practical - Verify system works

After you have the system connected. Review the following:
1. Are the touch panel, keypad and controller powered up? ____________
2. Does the touch panel and keypad control the DVD player?____________
14
Together - Troubleshoot systems
Together - Troubleshoot systems

The instructor and students can do minor troubleshooting for control systems that are not
properly configured. This can include cabling and power issues. You should use the
Troubleshooting Lesson at the end of this guide for additional help.
Generate and transfer control system files to controller

If you have your AMX Designer Workstation project, you will use it to transfer files to the
controller. For students who have not take AMX Designer, your instructor will inform you
which files to use.
Before you can transfer the files, you must connect to the controller. You can connect to the
controller with a serial modem cable connected to your computer, or you can connect over a
network with an IP address. To connect to the controller, you need to know the IP address.
There are several ways to locate the IP address. In this course, you will locate the IP of the
controller very simply by viewing it on the touch panel. The steps to connect with a serial
cable and various other ways to locate the IP address of the controller are shown in the next
lesson.
Demo - Identify controller IP address through touch panel

Watch as your instructor used the touch panel to locate the controller IP address.
1. Press the gray button on the front of the touch panel, or the lower button on each side of
the MVP and hold for 3 seconds.
2. In the Password field, type 1988, and press Done.
1988 was the year AMX first sold touch panels.
3. Press System Connection.
4. Write down the IP address in the Master IP/URL field.
5. Open a web browser, type in the controller IP address.
Practical - Identify controller IP address through touch

panel
Use the steps above to identify the controller IP address through the touch panel and logon to
the controller through a web browser.
15
Installation
Steps to generate and transfer files with VisualArchitect

You will use VisualArchitect to transfer the control system files to the controller. You could
also use the standalone application, File Transfer 2, to transfer files. VisualArchitect allows
you to generate the code, control system report, and transfer the files all at one time. First you
will set up VisualArchitect to connect to the controller with an IP address. If you do not have a
workstation project, copy the workstation.vap file from your CD to your desktop into a
folder named workstation.
1. Double-click your Workstation project.
2. Click the System tab, and select the controller in the workspace.
3. In the Properties area, select TCP/IP in the Connection Type drop-down.
4. Type the controller IP address in the IP Address/Host Name field.
5. Select System > Generate and Transfer System Files.
6. Click Generate and transfer system files.
7. In the Generate Options area, click the browse icon to navigate to the folder to store the
files.
8. Select Create project subfolder.
This will save all your generated files and reports to one directory.
9. Select the Generate System Report check box.
This generates a system report with useful information.
10. Click Start.
The source code will be compiled and the files will be sent to the controller and user
interfaces.
When the transfer is complete, you should see the touch panel user interface change to the
VisualArchitect template.
Demo - Generate and transfer files to controller

Watch as your instructor generates and transfers files to the controller.
Practical - Generate and transfer files to controller

Transfer the workstation.vap project to your controller. Use the steps above to transfer the
files.
16
Lesson review
Steps to generate and transfer files with NetLinx Studio

As with VisualArchitect, you need to set up NetLinx Studio to connect to the controller with
an IP address. This is covered in more detail later in this course.
1. Open NetLinx Studio, and open a workspace file. These are files that end with .apw or
.apx.
2. Select Build > Build Workspace.
This will compile all the files.
3. Select Settings > Master Communication Settings.
4. Click Communication Settings.
5. Select TCP/IP, and click Edit Settings
6. Click New.
7. In the TCP/IP Address field, type your controller IP address, and click OK.
8. Select the IP address in the List of Addresses, and click Select, and click OK until you
are back to the workspace.
9. Select Tools > File Transfer.
10. Click Quick Load and OK.
11. Click Send.
Together - VisualArchitect Report

Browse to the workstation folder on your desktop. Double-click to open the .html file and
view the report.
Lesson review
Answer the following questions.
1. Most AXLink and NetLinx devices have what kind of power connector?
________________________________________________________________________
______________________________________________________________________
2. What form of CAT5 cable is primarily used in the United States?
______________________________________________________________________
3. Are the RJ-45 pinouts the same for CAT5 cable as ICSNet? ________________________
4. What are the typical AXLink cable gauges?
________________________________________________________________________
______________________________________________________________________
17
Installation
Lesson summary
In this lesson, your instructor demonstrated how to verify cable lengths. You used various
tools to build an AXLink cable and you located serial pinouts for various devices.
Additionally, you connected your system and transferred VisualArchitect files to the controller
and user interfaces.
18
2
In many cases, AMX equipment connected to a network will automatically be configured
correctly and work out of the box. Networking is very important when designing, installing,
and maintaining control systems. This lesson teaches you the concepts you need to know to
successfully set up a network and then connect AMX control equipment.
Objectives

Review networking
Configure a router and PC/laptop
Configure controller and touch panel
Configure wireless network
Configure touch panel for wireless
Configure MIO keypad
19
Benefits of a network
The NetLinx system is designed to be connected to a network. Networking is not required, but
can be very beneficial when designing, installing, and maintaining control systems. There are
many benefits to having a network. You must have a network to use some of the features
demonstrated earlier in this course.
Keep in mind that many customers will already have networks setup in their homes so you will
integrate their control system with that network. In those cases, you need to understand the
network setup and be able to access the customer network.
You must have a network to use the following features:

20
Modero touch panels

Internet access for clients computers on the NetLinx controller
integrated! Solutions

i!-PCLink/Web - With a computer attached to the network, this free solution enables
customers to launch the Internet from a touch panel. The touch panel controls the PC
and functions as a remote display.

i!Weather - This feature gives the user the current weather conditions and 5-day
forecast on a touch panel. AMX locations are free, but there is a fee for custom
locations.
PictureFrame - This feature is available for a small fee and allows users to create a slide
show of their personal photographs that appears on a touch panel. All photos in a
designated folder on the clients computer will be displayed on the touch panel.
Remote Access - One of the best features of a network is that dealers can remotely access
the clients control system through the network to troubleshoot or perform maintenance.
This same feature allows users to control one system from another system from a different
geographical location. For example, a customer can control or monitor a vacation home
regularly from their primary home or office.
Reporting/Monitoring - RMS facilitates troubleshooting, monitoring and reporting
capabilities.
Network review
Network review
Networks are a way of connecting equipment and resources that consists of a small group of
computers or a complex network of computers, servers, routers, switches and hubs.
Developing a control system connected to a network allows you to share information with any
device on the network. Below is a network that could be used for a residential control system.
Single-master AMX controllers and user interfaces will work out of the box when connected
to a network with DHCP services.
Wired networks
Ethernet describes today's most common networks, specifically those delivered over CAT5
cabling. Ethernet typically encompasses 10/100 Mbps networks, but it is also used to refer to
higher bandwidth networks. That reference, 10/100, means the network supports devices at
either 10 or 100 Mbps. The term "Gigabit" precedes Ethernet to reference speeds of 1000
Mbps (Gigabit Ethernet). The term "pipe" refers to the bandwidth capability of the network.
CAT5 is the minimum standard cable requirement for Ethernet.
TCP/IP is the protocol used to communicate on Ethernet networks and the Internet. An IP
Address is your device's address on a network using the TCP/IP protocol. The IP address is
similar to your mailing address and is required for successful message delivery on the
network. Every device on the network needs an IP address, and a network router passes
appropriately addressed messages along the correct path using those addresses.
21
Wireless networks
Wireless networks are popular because of the flexibility they provide the user, the installation
is faster, and you can place network devices almost anywhere, including places that wiring is
not possible.
AMX Smart WAP1000

AMX offers a Smart Wireless Access Point (NXA-WAP1000) that connects to a LAN using
Ethernet cable, providing WLAN access to wireless touch panels and other 802.11 a/b/g/n
devices, such as home computers with connection speeds of up to 300 Mbps based on 40 MHz
on 802.11n.
.
NXA-WAP1000
Smart Wireless Access Point
Step procedures for installing and configuring the WAP1000 are located at:
http://www.amx.com//techdocs/NXA-WAP1000.InstallationGuide.pdf
The NXA-WAP250G comes configured to work out of the box; however, you should
configure the security settings so that communication is secured. The settings you configure
for the wireless access point will need to match the settings on your touch panel.
22
SSID (Service Set Identifier) - ID or name of a wireless local area network. The IT
administrator sets the SSID, which can be enabled to broadcast to all wireless devices
within range or disabled for further security.
WEP (Wired Equivalency Privacy) - Security protocol for wireless networks that encrypts
transmitted data. When enabled, you have the option to generate a 64-bit or 128-bit WEP
encryption key. Access is denied by anyone who does not have the assigned key.
WPA (Wi-Fi Protected Access) - Provides an enhanced security solution for wireless
networks. WPA2 is a further security enhancement that includes IEEE 802.11i standards.
MAC Filtering - (Media Accesss Control) Filtering - Provides more security on your
wireless network. You can set up a wireless router to enable only certain devices access to
a wireless network based on the devices MAC addresses.
Network review
Steps to setup the NXA-WAP1000

The WAP1000 works as a standalone, standalone with POE Switch, or with a POE Switch &
Zone Director.
1. Configure the PC
2. Configure the WAP(s) via standalone 12V or with POE Switch
3. Connect to Network
4. WAP Placement
Configure WAP
See the OnDemand training course Smart WAP Setup & Configuration for complete details
on setup, configuration and installing the Smart WAP, POE Switch & Zone Director.
Also, there is a classroom course, Wireless Networking Solutions that provides further,
hands on directions to implement wireless networks, perform site surveys and setup the AMX
Smart WAP.
23
When deploying multiple WAPs in one location, use channels 1, 6 and 11 to ensure maximum
throughput and bandwidth. Avoid co-channel interference by using a triangular pattern of 1,6
and 11 throughout the zones.
11
C h a n n e ls
Wireless survey/analysis
Wi-Spy or Network Stumbler are free applications that allows you to detect Wireless Local
Area Networks (WLANs).
It can be used to:

Ensure optimal performance of AMX wireless devices

Verify that your wireless network is set up the way you intended.
Find locations with poor coverage in your WLAN.
Detect other wireless networks that might be causing interference with your network.
Detect unauthorized access points in your site.
Help aim directional antennas.
Before you set up the touch panel for a wireless connection, you should set it to connect to the
controller through an Ethernet connection.
24
Network review
Access Point Mode

Provides access to a WLAN for wireless clients

Service Set Identifier (SSID) identifies the wireless network
WAP1000
MVP Wireless
Touch Panel
Ethernet Switch
NetLinx Master
A/V Equipment
Display Device
Repeater & Bridge Mode

Extends the range of links to wireless clients
Ethernet Switch
Repeater Link
Bridge Link
Repeater
Mode
AP Link
Core Network
Bridge
Mode
Router
Access Point
Mode
NetLinx Master
MVP Wireless
Touch Panel
A/V Equipment
Display Device
25
Power over Ethernet (PoE)

Power and data runs across a single CAT5 Ethernet cable, allowing for flexibility when
locating access points and other network devices where electrical outlets are not available.
ZigBee wireless networks

AMX supports ZigBee wireless capabilities using the
Mio Modero R-3 and R-4 remote controls, along with
the ZigBee gateway and repeater. Configure:

Nework Settings
NetLinx Settings
PAN ID
Zigbee networks operate in the 2.4 GHz band, but Zigbee channel numbers do not correlate to
WiFi as the channel bands are much narrower than WiFi channels. Zigbee channels are only
2MHz wide, compared to 22MHz for WiFi. Your wireless channels should be assigned at 1, 6
and 11, which leaves clear channels available for Zigbee at 15, 20 and 26. Although it appears
to be clear, Zigbee channel 25 should not be used.
26
Anterus
Anterus
Anterus is AMXs Radio Frequency Identification Solution. RFID is the process of identifying
people, assets or objects via RF technology. Anterus has a transmission range of 100 feet and a
frequency of 433.92MHz. It is desgined to NOT interfere with WiFi and Zigbee freqency
spectrums used by other AMX products.
Anterus consists of:

Device/Asset Tag (ANT-TAG)

Badge Tag (ANT-BDG)
RFID Reader (ANT-RDR)
Anterus Duet Module (for Configuration)
Anterus (RFID)
With Anterus, instant triggering of system events or notifying administrators is as
simple as walking into or out of a room. Small ID Tags placed on devices allow
constant monitoring of device location and assist in immediate theft recovery. NOTE :
Tags and Badges send out NOTIFICATION Here I AM once every 10 seconds. So
there can be a delay in reaction time depending on when the Reader is made aware that
the Tag or Badge is in its range.
27
Installing Anterus
You may wish to perform a wireless site survey to avoid interference with other
433.92 MHz devices. Map out best Reader placement for desired use. Keep in mind
each reader has a 100 foot radius range. Place ANT-RDRs high with minimum
interference from walls, etc Connect RDRs to the NetLinx Controller. Install TAGs
or Badges to desired devices where necessary. Configure using the Anterus Duet Web
Interface.
Configuring Anterus
The Anterus Duet module is a single
Group Controller Module that resides on
the NetLinx Controller and provides
control and monitoring of all the ANTRDR devices configured on a single
AXLink bus. The Anterus Duet module
provides the ability to configure the
Anterus System, individual RF Readers,
and individual RF Tags. For more
information about Anterus, please take the
Getting Started with Anterus and Anterus
Configuration online tutorials at AMX
University!
28
Steps to build a network
Steps to build a network

Below is a list of things you should do to build a network.

Determine customer requirements

Analyze physical layout
Pull and terminate cable
Configure the network
Before building a network, you should find out what features the customer wants with his
control system. You should also analyze the physical layout of the home to determine if wired
or wireless is more appropriate. You should measure the distance between nodes and
determine if repeaters are needed. The maximum distance for 1 Ethernet segment is 328 feet.
You need to find out from the customer what rooms they want covered and which rooms do
not need Internet access. A wired network is more reliable than wireless. With a wireless
network, you must set up encryption and check for interference.
Once the equipment is installed and connected, you need to configure the network. You will
need to configure the router, any wireless access points and any wireless touch panels. Before
configuring the equipment, you will practice using some networking utilities.
Configure the network and connect AMX equipment

To configure a network and connect AMX equipment, you will configure a router so that you
can connect to external networks and the Internet. For wireless access, configure the wireless
access point. After the network is configured you can connect to the controller and then set it
up for network connectivity. You can then also set up the touch panel and configure wireless
settings if needed.
Configure router (NetGear)

If the customer does not already have a network in place and wants access to outside networks
or the Internet, you will need to configure a router so that you can get access to the Internet.
You may have to setup your PC to obtain IP address automatically (dynamically). To connect
the router to the network, you should connect the router to your computer with an Ethernet
cable. You should have the computer set to obtain an IP address automatically from the router.
Then, configure the router with the settings from your Internet Service Provider.
29
Together - Locate IP address of router

Your control system is currently working out of the box with the router. In this lesson, you will
learn how to configure the controller with a static address as in certain cases, you are given an
IP address that you should use by the Internet Service Provider (ISP). You will configure the
router at your desk and create your own network.
1. Ensure the Ethernet cable from the outside network is plugged into the WAN port on the
router, and that the touch panel, computer and controller are plugged into the RJ45 jacks
on the router.
2. Select Start > Run, type cmd and press Enter.
3. At the command prompt, type ipconfig and press Enter.
The Ethernet information appears.
4. Write down the Default Gateway IP address. _______________________________

This is the router IP address.
5. At the command prompt, type exit and press Enter.
6. Open a web browser and type the default gateway ip address from Step 4 in the Address.
7. Type the following:
User name: admin
Password: password
The user name and password will vary by the make and model of your router.
30
Configure PC
Configure PC
If your computer is set to DHCP, the IP address should have been dynamically updated when
you powered up your router. If your computer is set to a Static address for the LAN, you will
need to change it to match the same subnet as the router. Because you only changed the WAN
address, you do not need to configure your PC.
Steps to Configure Your PC with Windows XP

1. Select Start > Settings > Control Panel and double-click Network Connections.
2. Select Local Area Connection and click the Change settings of this connection link.
3. On the General tab, select Internet Protocol (TCP/IP), and click Properties.
4. Select the Use the following IP address: radio button.
5. Type in the IP Address, Subnet mask and Default Gateway. Below is an example:
192.168.1.5
255.255.255.0
192.168.1.2
6. Click OK until you are returned to the desktop.
Together - Verify system works

Verify that your control system works after you changed the IP settings.
31
Configure controller
Once you connect to a controller with IP, you can configure the controller. With the web
browser, you can view the devices, firmware version, touch panel, set the system date and
time, and change the system number.
You can make an Ethernet connection to the controller with NetLinx Studio, a web browser,
Hyperterminal, Telnet, or VisualArchitect. Since most of this course uses VisualArchitect, you
will connect through VisualArchitect.
Identify IP address of controller

You need to have your controller set up on the network so that you can configure your touch
panels. Before you can transfer files and perform maintenance, you should locate the IP
address of the controller so that you make a connection through Ethernet. Once you have the
IP address, you can connect to the controller through a web browser, NetLinx Studio or
VisualArchitect. You can locate the IP address in the following ways:

Identify IP address with touch panel (You did this in the last lesson)
Identify IP address through serial connection with Hyperterminal
Identify IP address with NetLinx Studio
Identify IP address through the router configuration
In this class, you will learn how to use the router configuration to determine the IP address of
the controller and connect.
Locate IP address with router configuration

Each router is different and you should read the directions for your particular router. This
example shows the steps to locate the IP address with a NetGear or Cisco router.
Together - Locate IP address of controller with router configuration

1. Open a web browser and type the default gateway of the router that you wrote down in the
last lesson.
2. Click the Attached Devices link.
All the devices attached to the network should appear in the list of attached devices.
3. Locate the MAC address of the controller. (bottom of the controller).
4. Look in the list of attached devices and locate the MAC address that matches the
controller and write down the IP address.
32
Identify IP address through serial connection using HyperTerminal

1. Select Start > Programs > Accessories > Communications > HyperTerminal.
2. In the Name field, type Master, and click OK.
3. In the Connect using drop-down, select COM1, and click OK.
4. Enter the following port settings:
Bits per second: 38400
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None
5. Click OK.
6. In the HyperTerminal area, type Echo On, and press Enter.
You will not be able to see what you are typing. Once you have completed this step, you
will be able to see what you type.
7. At the prompt, type get ip, and press Enter.
You will see a screen similar to the screenshot below:
In most cases, you should be using DHCP. You can use HyperTerminal to change the IP
Settings for the Master.
8. Write down the IP Address of the controller.
9. To see a list of hyperterminal commands, type ? and press Enter.
33
Serial connection issues

If the connection cannot be made between the computer and controller, review the following:

Verify you have the correct power supply going to the controller.
Verify you are using a null serial modem cable.
Verify that the serial cable is plugged into the correct port (Program port) on the controller.
Verify that the DIP Switches on the controller match the DIP switches for the
communication settings.
Verify dip switch settings

The dip switches on the back of the controller must match the dip switch settings for the
communication settings. To verify this, do the following:
1. Select Tools > Dip Switch.
2. Select the appropriate tab for the controller that you are using.
3. In the Master Program Port box, select the appropriate baud rate.
4. View the dip switch diagram and verify the dip switches on controller match the diagram.
34
Identify IP address with NetLinx Studio

You can identify the IP address of the controller with NetLinx Studio using a serial connection
or an Ethernet connection. The steps below show you how to use NetLinx Studio to listen to
the network and locate the IP address.
Steps to locate IP address with NetLinx Studio

1. Open NetLinx studio.

4. Select the TCP/IP radio button, and click Edit Settings.
5. Click Listen.
6. Click Start Listening.
The controller IP address appears.
7. Select the controller, and click Select to Add.
35
The TCP/IP Settings appears with the controller.
Demo - Set controller system time and date

The date and time you set on the controller can be displayed on a touch panel, or you may have
devices programmed to turn off and on at specific times.
You should set the system time and date after you connect to the controller. You can set the
date and time through a web browser or NetLinx Studio. In this example, you will update the
system time and date through the web browser.
1. Open a web browser, and type in the IP address of the controller.
2. Click Manage System.
3. Click Modify Date/Time.
4. In the Date field, type current date.
5. In the Time field, type current time.
36
Practical - Set controller date and time

Set the time and date to current date and time.
System Number
The system number is important when multiple controllers are on a network and when you are
establishing master to master communication in more advanced control systems. Master to
master and changing system numbers is covered later in this course.
Steps to configure touch panel for Ethernet

1. Press the gray button on the front of the touch panel, or the lower button on each side of
the MVP and hold for 3 seconds.
2. Press Protected Setup.
3. In the Password field, type 1988 and press Done.
1988 was the year AMX first sold touch panels.
4. Press System Connection.
5. In the Type field, select Ethernet.
6. In the Mode field, select URL.
7. In the System Number field, enter the system number.
8. In the Master IP/URL field, use the keypad to type in the controller IP Address and press
Done.
9. Press Back.
10. Press Reboot.
37
Steps to configure wireless touch panel

You should take extra precautions when setting up a wireless touch panel to secure the
wireless connection. You must match the settings of the wireless touch panel to the existing
wireless access point.
1. Connect to the touch panel through Ethernet.
2. Press and hold the grey button on the front of the touch panel, or the lower button on each
side of the MVP for 3 seconds to open the Setup page.
3. Press the Protected Setup button.
4. In the Password field, type 1988, and press Done.
5. Select Protected Setup>Secondary Connection (or Wireless Connection).
6. In the DHCP/Static field, select DHCP.
7. In the Network Name (SSID) field, type in the SSID used with the WAP.
The default SSID is AMX. The name is case sensitive.
8. The Authentication field should be Open System.
9. Toggle the encryption field to select either WEP64 or WEP128.
This encryption level must match the encryption level of the WAP. WEP (Wired
Equivalent Privacy) is a protocol that provides same level of security as a wired LAN.
10. Press the default key field and select a value.
The default key must match the default key of the WAP. It is typically 1.
11. Press the WEP Key and type in a 10-digit HEX string (0-F) for WEP64.
WEP 128 requires a 26-digit HEX string. This number will be the Current Key.
12. Write down the MAC address in the IP Settings section if you p lan on using MAC
Filtering.
13. Select Back>Reboot.
Demo - Configure wireless touch panel

Watch as your instructor configures the touch panel for a wireless connection.
On Your Own - Configure wireless touch panel

Using the touch pad at your desk, use the steps above to configure security with the following
conditions: WEP64 security with the WEP Key equal to 4696248000.
38
Together - Access a touch panel using web control
Together - Access a touch panel using web control

All it takes to access a touch panel through the web is the IP address of the controller.
1. Open a web browser, and type in the IP address of your controller.
2. Click Manage Connections.
3. Click the IP address of the panel.
4. The touch panel interface should appear in the browser.
Configure Mio for AXLink address

The AXLink keypads come out of the box ready to work in a control system, but if you have
multiple keypads you must change the dip switch settings so that they are different from each
other. AMX provides a software application called DIP Switch. The AXLink section allows
you to do two things:

Determine DIP switch settings for AXLink device numbers

Determine communications DIP switches for Axcess controllers and RS-232 devices
You can enter a device number and view the dip switch settings, or you can click the switches
shown to view the device number. Device numbers are generally assigned according to the
following categories:

Cards: 1 - 95
Boxes: 96 - 127
Panels: 128 - 255
VisualArchitect starts the device number for Mios at 128, since they are considered a panel,
and then increments the device number for each Mio added to a control system. You should
change the DIP switches on the back of the Mios to match the device numbers assigned by
VisualArchitect. You can enter the device number in DIP Switch so that you can determine the
dip switch settings you should make on the back of the Mio.
39
Demo - Determining DIP switch settings

1. Select Start > Programs > AMX Control Disc > DIP Switch > DIP Switch 2.0.
2. In the Device Number field, enter the device number assigned by VisualArchitect.
In the example below, the dip switch settings are changed to match device number 132.
3. On the back of the Mio, change the dip switches to match the diagram.
For AXlink DIP switches, ON is the down position of the switches. In all cases, the DIP
switch graphics in DIP Switch 2.0 contain a white arrow pointing to the ON position.
By contrast, RADIA products always use the up position for ON.
40
Lesson review
Lesson review
1. What is the primary reason that a dealer might want a customer to have a network?
______________________________________________________________________
2. What are the two ways you can assign IP addresses? Then circle the one that is
recommended so that two devices are not assigned the same address?
________________________________________________________________________
______________________________________________________________________
3. If you do not have a serial connection and need to connect to a controller for the first time,
what other ways can you connect?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
______________________________________________________________________
Lesson summary
In this lesson, you learned how to configure the devices on a network.
41
42
3
NetLinx Studio
In this class, you transferred a VisualArchitect project to a central controller. In some cases,
you may have the programming code without a VisualArchitect project. You use NetLinx
Studio to build a workspace and transfer files to a controller.
Lesson objectives

Extract a workspace file

Transfer files to controller
Change device numbers
Map files to devices
Complete Practical project
Extract a workspace and transfer files

Below are the steps to extract a workspace file and transfer files to a controller.
1. Double-click an .axw file to open it in NetLinx Studio.
2. Click Extract.
3. Click OK.
4. Select Build > Build Workspace.
6. Click Remove All.
7. Click Quick Load.
8. Verify connection.
9. Right-click the System in the workspace and select System Properties.
12. Click New and type the IP address in the TCP/IP Address field, and click OK.
43
NetLinx Studio
13. Click Select, and OK.

14. Select File > Save.
16. Click Remove All.
17. Click Quick Load.
18. Verify connection.
19. Click the Reboot header so that the File to be rebooted is at the bottom of the list.
20. Click Send.
Device addressing
The NetLinx control system communicates to other NetLinx, Axcess and Landmark control
devices using ICSNet, ICSHub and AXLink. You must assign a device address to each control
device so that the NetLinx controller knows where to send messages or to determine which
device is sending incoming messages. Each message sent on these networks contains the
destination address as well as the address of the device sending the message.
In the NetLinx system, device addresses are typically set through NetLinx Studio, or by an 8position DIP switch on the CardFrame to assign addresses to the card slots of the CardFrame.
A NetLinx system uses device addresses from 1-32,000 for physical devices, and 32,00132,767 for dynamic devices. Device addresses greater than 32,767 are reserved for virtual
devices.
The device address of 0 is reserved for the controller.
44
Extract a workspace and transfer files
Below is a table of recommended addressing schemes:

Table 7: Device Addressing
Device Number
Types
Definition
Controller
1-255
Axcess devices
Use Axcess standards
301-3072
NetLinx CardFrames
Start at frame number 25 (frame# * 12) + 1
5001-5999
ICSNet NetLinx devices
NXI, NI Series, NXMCOM2, NXM-IRS4, etc.
6001-6999
ISCNet Landmark devices
8001-8999
PCLink devices
PC Programs
10001-32000
ICSNet panels
DMS, Modero & TPI4
32001-32767
Dynamic devices
Actual range used by

NetLinx controller
32768-36863
Virtual devices
Actual range used by

NetLinx controller
36864-
Dynamic virtual
41000-42000
Duet Virtual
In a NetLinx system, a device can have multiple ports and each port needs to be addressed.
Because you could have 65,535 NetLinx systems connected, each device receives the System
ID number of the connected controller.
You address each device with Device:Port:System numbering format. All devices in a
NetLinx system area given an address in the D:P:S format.
Dynamic addresses
Dynamic device addresses are set in different manners depending on which NetLinx device is
used. When NetLinx devices are shipped from AMX, the device address is set to use a
dynamic address between 32001 and 32767. A device receives a dynamic address when it is
connected to a controller processor and powered up the first time. Because this address is
dynamic, it may change each time the controller is powered up. This ensures that no two
devices connected to the controller have the same address. These addresses are temporary until
a fixed address is assigned.
45
NetLinx Studio
Set device numbers using controller browser

You may have to change your hardware to match your code if the file transfer process fails. In
NetLinx Studio, you can look in the Mapping column to view the device numbers.
Below are the steps to change device numbers.
1. Open a web browser and type IP address of the controller.
3. Select a device.
4. Click Device Number.
5. Type the correct device number in the New Device Number field, and click Update.
Source code
In most cases, you should address your devices to match the source code that has already been
programmed.
Steps to View Device Addresses in the Source Code

If you do not have the source code added to the workspace, you should follow the steps in to
add the source code.
1. Click the Workspace tab.
2. Expand the Project, Code and Source.
3. Double-click the source file.
4. In the diagram below, the source file is named Installer_Example.
46
5. In the Editor window, scroll down to a section titled Define Devices.

In the diagram below, the device, port and system numbers are shown for the devices.
Steps to set device addresses in NetLinx Studio

In most cases, you should change the device addresses to match the device addresses defined
in the source code.
1. Select Diagnostics > Device Addressing.
2. In the Device to Change box, enter the number of the device to be changed.
3. In the Device to Change System box, type the system number of the system you want
change.
4. Check the Change System check box.
5. In the System to Change New System box, type the desired new system number.
6. Click Change to Device/System Number and click OK.
7. Click Done.

After you have added files to your workspace, you can map the files to specific devices so that
they can be transferred to the device during the file transfer process.
47
NetLinx Studio
Steps to map files to devices

1. In the Workspace, expand the hierarchy.
2. Right-click the file you want to map to a device, and select Device Mapping.
3. On the right-side of the device mapping window, select a device.
4. Click the Map icon, and click OK.
5. In the Workspace area, expand the file.
The mapped device displays beneath the file.
Lesson summary
In this lesson you learned how to take a program file, create a workspace in NetLinx Studio,
and transfer the files to the controller.
48
4
Remote Connections
Having remote connections to an AMX system controller allows users to remotely manage
and troubleshoot your clients control systems. You can connect to a system remotely through
firewalls with the proper use of port forwarding.
Lesson objectives
Remotely access an AMX control system
Remote access
Many systems are installed and dealers may provide a 30 to 90 day warranty, or ongoing
maintenance service. All of these are offered as added value to the installation contract. And
although some end-users are able to monitor, maintain, and service their own systems inhouse, some dealers provide a full blown preventive maintenance package service to their
customers, which yields recurring revenue. There are several things you need to know to
remotely access your customers control systems.
Firewalls
A firewall is designed to prevent unauthorized access to or from a corporate or residential
network. Firewalls can be implemented in both hardware and software, or a combination of
both. All messages entering or leaving the internal network pass through the firewall, which is
typically located inside the routers. Each message is examined to ensure it meets specified
security criteria.
49
Remote Connections
In the diagram below, there is an external IP address provided by the Internet Service Provider
and an internal IP address for the local area network (LAN). In many cases, you might not
know the external IP address. You can use a service such as whatismyip.com to determine the
external IP address at any given moment. Most residential networks will not be given a static
IP, creating a potential problem for remote access.
Com
puter
Florida
Devices
Com
puter
Dallas
LAN
Internet
DSLModem
withRouter and
Firewall
(External IP
Address)
12.5.11.8
Internal IP
Address
192.168.0.100
In the example above, assume the Dealer is in Texas and wants to remotely manage a clients
control system in Florida.
You can perform the following steps at the clients site to set up remote management.
1. Identify external IP address of the clients network.
2. Identify IP address of NetLinx controller.
3. Set up port forwarding at client site.
4. Connect remote client (NetLinx Studio, VisualArchitect, telnet, etc.) to clients external IP
address.
Together - Locate external IP address

To locate a clients external IP address you can use the website whatismyip.com.
1. Open a browser.
2. Type in whatismyip.com and press Enter.
On your own - External IP address

1. What is the external IP address? _______________________________________
2. Is is the same as everyone else in class? _________________________________
3. Why or why not?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
50
Dynamic external IP addresses
Dynamic external IP addresses

When you set up port forwarding between two networks, you must have the external IP
address. In many cases, the ISP may have the external IP address set up to dynamically change
at some set interval. This can mean that you can set up port forwarding using an external IP
address and when the ISP changes the external IP address, the port forwarding will no longer
work.
To solve this issue, you can use a Dynamic DNS Service (DDNS). A DDNS service allows a
user whose public IP address is dynamically assigned to be located by a host or domain name.
It provides a central public database where information is stored. To use DDNS, you must
register with a DDNS service provider and receive a password to register your IP address.
Two examples of DDNS services are:

http://www.DNS.org
http:/www.No-IP.com.
When you register for this service, a user name is used in port forwarding and as the external
IP address is changed, the DDNS updates its records.
Port forwarding
When allowing access to a Netlinx controller that resides on an internal network (LAN) from
the outside world such as the Internet, certain ports must be forwarded through the firewall
with port forwarding. These ports are as follows:

20 & 21 for FTP (21 is the FTP connect port but 20 is also needed for data travel)
23 for Telnet
80 for HTTP (or standard web pages)
443 for HTTPS (or SSL security enabled web pages)
1319 for ICSNet
3839 for offsite RMS server
10500 for AMX G3 web control
AMX has registered Port 1319 with the Internet Assigned Numbers Authority (http://
www.iana.org).
51
Remote Connections
The following screen capture shows a NetGear router with port forwarding set up. Notice that
the ports for FTP (20 & 21), Telnet (23), HTTP (80), HTTPS (443), AMX G3 web control
(10500), and ICSNet (1319) are forwarded to device 192.168.1.4, the NetLinx controller.
Together - Set up port forwarding

Some port forwarding has already been set up for you at your workstation. You will set up port
forwarding for Telnet. Routers have unique interfaces for setting up port forwarding. These
steps work with the NetGear RP614 router.
1. Open a web browser.
2. Type the IP address of your router.
52
Together - Set up port forwarding
The following screen appears.
3. Type the following information in the fields:

User name: admin
Password: password
The user name and password varies with other brand routers. See owners manual or
quickstart for that product.
53
Remote Connections
The following screen appears.
4. In the Advanced section on the left, click Port Forwarding.
54
Demo - Port forwarding
5. Click Add Custom Service.

The following window appears.
6. Type the following information:

Service Name: Telnet
Starting Port: 23
Ending Port: 23
Server IP Address: your controller IP address.
7. Click Apply.
Demo - Port forwarding

The instructor will demonstrate how to connect to a student controller.
55
Remote Connections
Virtual private networks

Another way to remotely access control systems is to create a virtual private network. A VPN
uses virtual connections routed through the Internet to connect one private network to another
network. You must have a router that has VPN capability. The end result is effectively a
"tunnel" between your LAN and the clients LAN. It will function as if you were physically
inside their network.
Resource Management Suite

The AssetManager software solution, part of the Resource Management Suite of software
from AMX, adds powerful monitoring and reporting functions to the existing automation of
audio/visual and environmental resources. This state-of-the-art system management and
monitoring software package is a complete solution for residential, commercial, and education
environments where electronic equipment is deployed.

Provide Help Desk and Monitoring Support

Generate Reports to Track Room Usage, Equipment Usage, Help Requests and More
MeetingManager adds room management and scheduling capabilities for commercial and
education environments with shared resources.
Lesson summary
In this lesson, you learned that a controller can be remotely managed by using virtual private
networks, port forwarding, and Asset Manager.
56
5
Master to Master
In more advanced control systems, you may have one master controlling devices on another
master. This is known as "master to master". VisualArchitect is designed for single master
systems. If you have multiple systems that require communication with each other, you can
use VisualArchitect to design and program the separate systems; however, the source code
must be customized with NetLinx Studio for the control system to work properly.
As installer, you may also be given systems that were no created in VisualArchitect, and will
need to properly install and configure them.
Lesson objectives

Configure master to master

Test master to master configuration
Master to master control

Master to master control (M2M) effectively links multiple systems together via Ethernet. To
accomplish this, the programmer or installer must know the IP address and unique system
number of each master controller involved in the communication. This section describes the
process, infrastructure, and limits to configure NetLinx for master to master behavior.
57
Master to Master
The following diagram depicts a typical system of two interconnected NetLinx control
systems with several devices connected to each master.
To use master to master, you must route the tables between masters. Routing tables are
exchanged between masters upon their initial connection and updates to the routing tables are
exchanged as connections change.
NetLinx masters do not automatically connect to other NetLinx masters even when on the
same network. You must enter the URLs of the masters you want to communicate with in the
masters URL listing. This forces the master to initiate a TCP connection to the specified
URL/IP address.
In the example above, you configure the URL listing for NetLinx system #1 to list the URL for
NetLinx system #7 or vice versa.
If NetLinx masters are set to DHCP IP addressing and the IP address changes, the master
to master communication will be lost as the URL listing is no longer valid.
The NetLinx masters IP address should be set to static unless the network supports Dynamic
DNS and a DHCP server is capable of updating the DNS tables. In this case, you use the
NetLinx master host name in the URL list in place of the IP address.
58
You can use NetLinx Studio or Telnet to create the URL list for a master. There is a maximum
of 15 hops between masters. A NetLinx hop is the entire route between each device or IP
address. When configuring master to master, only build the links in one direction.
There is also a maximum of 200 open IP connections at one time.
After you have configured master to master communication, you can customize the source
code to control devices connected to other masters in the URL listing. As an example, you
might have a relay turned on for devices on two masters that are set up for master to master by
adding code to control both relays.
Design considerations and constraints

The routing metric limit of 15 usable hops imposes some constraints on the logical topology of
the interconnected NetLinx masters. If you carefully architect the topology, the 15 hop limit is
easily overcome.
When determining the interconnection topology of many NetLinx masters, you should connect
masters that communicate a lot information between them to each other. If you have two
systems that share devices, control, or information they should be side-by-side in the topology
and not at opposite ends of a connection matrix where each message must pass through several
masters.
In the example below, if M1 needs to control a device on M17, the message would be
discarded at M16 because it exceeded the 15-hop limit.
M
1
M
2
M
3
M
4
M
5
M
6
M
7
M
8
M
9
M
1
0
M
2
0 M
1
9 M
1
8 M
1
7 M
1
6 M
1
5 M
1
4 M
1
3 M
1
2 M
1
1
You can fix the topology, by adding a connection between M1 and M20.
M
1
M
2
M
3
M
4
M
5
M
6
M
7
M
8
M
9
M
1
0
M
2
0 M
1
9 M
1
8 M
1
7 M
1
6 M
1
5 M
1
4 M
1
3 M
1
2 M
1
1
System number
When using multiple masters, the system number is critical. With single-master systems, it is
easy to ignore the system field (0), but in multiple master systems, you must assign unique
system numbers to each master.
It is a good idea to document each systems number and the topology of the interconnections.
59
Master to Master
Together - Change system number

1. Open a browser and type in the IP address of the controller.
3. Click System Number.
4. In the New System Number field, type your student ID.
5. Click Update.
6. Click Reboot.
Demo - Configure master to master with Telnet

You can configure master to master with NetLinx Studio or Telnet. Your instructor will create
a URL list so that a master can connect to another master using Telnet.
1. Select Start > Run.
2. In the Open field, type in telnet IP address.
60
3. Click OK.
4. At the Telnet prompt, type show url, and press Enter.

You should get a message that No URLs in the URL connection list.
61
Master to Master
5. At the Telnet prompt, type set url, and press Enter.

If there is already an IP address, press D to delete it before moving to Step 6.

6. At the Telnet prompt, type a, and press Enter.
7. At the Telnet prompt, type the IP address you need to connect you, and press Enter.
8. Press Enter to accept port 1319 as the default.
In some cases with multiple masters with port forwarding, the port number may have been
changed. In this case, you can type in a different port number and press Enter. We will
only use port 1319 here.
9. At the Telnet prompt, press Enter to accept the default as Permanent.
This option permanently stores the URL list so not lost after a reboot.
10. At the Telnet prompt, type N and press Enter to continue without user and password.
62
You would type Y and follow the prompts if the master was configured to require
authentication. The following window appears.
11. Press Enter to complete the list.

To add more URLs, you would type A and begin the process again for each URL.
To view all the commands available, type ?.
Practical - Configure master to master

You will connect to the instructors master since everyone in class is on different networks.
You can create a URL list with NetLinx Studio, or using telnet. You will need to know the IP
address of your master.
Steps to delete a URL from a list

1. At the Telnet prompt, type set url, and press Enter.
2. At the Telnet prompt, type d and press Enter to delete the URL shown.
3. Press Enter again to exit back to the Telnet prompt.
Steps to create URL in NetLinx Studio

If you have NetLinx Studio, you can use it to create a URL list.You will open NetLinx Studio
and connect to the master, and create a URL list.
1. Open NetLinx Studio.
63
Master to Master

4. Select TCP/IP and click Edit Settings.
5. Do on of the following:
If you know the IP address, click New, and type the controller IP address in the TCP/
IP Address field, and click OK. Then, select it in the list of addresses, and click
Select, and then OK until you are back to the workspace.
If you do NOT know the IP address, click Listen and the controller IP address should
appear in the list of addresses. Select it in the available list, and click Select, and OK
until you are back to the workspace.
6. Select Diagnostics > URL Listing.

7. Click Get URL List to verify current list.
8. Click Add.
9. In the URL field, type the IP address, and click OK.
10. Click Done.
Test master to master connection

You can use Telnet or NetLinx Studio to view the URL list. You can use NetLinx Studio or
the master to test master to master connections. The easiest way in the classroom to prove
master to master connection is to connect to a master and control a relay device so that you can
see the LED light. NetLinx Studio and the master web page have a diagnostic tool that allows
you to control a device.
Demo - Test master to master connection

The instructor will open a connection and show the master to master connections.
1. Select Start > Run.
64
2. In the Open field, type in telnet IP address.
3. Click OK.
4. At the Telnet prompt, type show route, and press Enter.

The masters in the classroom should be in the list.
65
Master to Master
Together - Test master with NetLinx Studio

You can control a device connected to another master using NetLinx Studio. In this section,
you will connect to the master and view multiple systems.
1. Open NetLinx Studio.
4. Select TCP/IP, and click Edit Settings.

66
5. Click New.
6. In the TCP/IP Address field, type the IP address of your master, and click OK.
7. Select the IP Address in the list, and click Select, and click OK until you return to the
main workspace.
You should now be able to make a connection to the master.
8. Click the Online Tree tab.
67
Master to Master
9. Right-click the workspace area, and select Refresh system.

You should now see the devices connected to your master as shown below.
68
Lesson review
10. Again, right-click and select Refresh Network.

You should see multiple masters as shown below.
You can expand the systems to see the devices.
Lesson review
1. What must you do to multiple masters before setting up master to master communication?
________________________________________________________________________
________________________________________________________________________
2. List two ways you can create URL lists.
________________________________________________________________________
________________________________________________________________________
3. What is the telnet command you use to show the masters in a URL list? ______________
Lesson summary
In this lesson, you learned how to set up master to master communication and how to
configure it based on the maximum number of hops. You learned how to test and configure
master to master with Telnet and NetLinx Studio.
69
Master to Master
70
6
Security and Firmware
Various cable types are used to connect AMX control systems. You might use serial cables,
CAT5 cables, power cables, and AXLink cables. It is important for installers to be able to
build cables and successfully connect all control system equipment and controlled devices.
Lesson objectives

Configure security for controller

Upgrade controller firmware
Identify the process to use SSL security
NetLinx security overview

NetLinx controllers incorporate built-in security through user name and password, plus
additional SSL certificate verification capabilities. The NetLinx controller security settings are
accessible through the controllers web browser, or via hardwired RS232 connection to the
controllers program port.
If you're on the same network as your Controller, you may choose to use a standard web
browser (HTTP) for security configuration. When connecting via the program port, security
settings are often left open, since physical access to that port is required. Access is thereby
controlled by "physical security" such as a locked equipment room, rack door, security panel,
etc.
For additional security, use HTTPS access (secured web browser) with SSL certificate
verification. By using SSL certificate verification and secured HTTPS access, the NetLinx
firmware provides a convenient but secure web-based method of managing the controller. SSL
(Secure Sockets Layer) is a protocol that works by encrypting data that is transferred over the
SSL connection. URLs that require an SSL connection begin with https: instead of http: in
the browsers Address field. These security capabilities are configured to function via a web
session within your browser. For more information on SSL, please see Tech Notes 614 and
620.
71
The following table describes the web browsers (associated to each operating system)
recommended for use with the NetLinx Security features
Table 8: Supported Browsers
OS Platform
Recommended Browser
Windows
Internet Explorer 6.0 or higher
Web Panel Control Support

G3 and G4
Sun Java must be installed
MAC
Safari (Certificates must be

G3
externally requested from the
Server Certificates page. Selfgenerated certificates do not allow
access back to the target controller
and will display an invalid
certificate message.)
Linux
Mozilla
None
Default security configuration

By default, the NetLinx controller will create the following accounts, access rights, directory
associations, and security options:
Table 9: Default Security Configuration
Account 1
Account 2
User name: administrator
User name: NetLinx
Group: administrator
Password: password
Password: password
Rights: all
Group: administrator
Group: none
Directory Association: /*
Rights: all
Rights: FTP access
Directory Association: /*
Directory Association: none
Security Options:

72
Group1
FTP Security - Enabled

Admin Change Password Security - Enabled
All other options - Disabled
Controller security setup procedures
Controller security setup procedures

Setting the system security options for a NetLinx controller.
1. Open a web browser, and type in the IP address of the controller.
2. Click on the Security link.
3. Click the System Level link.
4. Click on the check box next to Master Security.
5. Click Update.
Together - Add a group and assign access rights

A Group represents a logical collection of individual users. Any properties possessed by a
group (ex: access rights, directory associations, etc.) are inherited by all members of that
group. The "administrator" group account cannot be deleted or modified.
1. Click on the Group Level link.
2. Click New.
3. In the Group Name field, type programmer.
4. Click on the check box next to the requested access rights desired for the selected group.
Placing a check in these fields activates the access rights (Terminal/Admin Change/FTP/
HTTP/Telnet/Security Configuration).
5. Click Update.
Any security changes made to the controller from within the web browser
are instantly reflected within a Terminal session without the need to reboot.
Security changes made to the controller from within a Terminal window are
not reflected within the web browser until the controller is rebooted and the
web browser connection is refreshed.
Steps to add a group directory association

1. Click Group Level link.
2. Next to programmer, click Select.
3. Click the Directory Associations check box.
4. Check the check box next to the available directories.
5. Click Update to add the new directory path to the group and save it to the controller.
73
Together - Add a user and configure access rights

1. Click on the User Level link.
2. Click New.
3. In the User Name field, type Studentxx.
The user names administrator and NetLinx cannot be used since they already exist.
4. In the Group drop-down, select programmer.
5. Click on the check box next to the requested access rights desired for the selected user.
You will keep the group defaults.
6. In the Password field, type password.
7. In the Password Confirm field, type password.
8. Click Update.
On your own - Test security

Close the controller browser and open a browser and log on to the controller using the above
information. Close the browser and log back in using the administrator information.
Firmware
Firmware comes with the controller; however, firmware is updated regularly. You should not
update your firmware unless a customer support technician advises you to upgrade. To
upgrade firmware for a controller, you must use NetLinx Studio. You must download the
firmware file from www.AMX.com and save it to your computer. Because of the firmware file
sizes, you should have NetLinx Studio set up to transfer files by Ethernet. you can use the
Telnet procedures in this manual to verify the IP address of the controller.
Steps to upgrade firmware

Use these procedures to set up the controller communications and to upgrade the firmware.
Set controller communications to Ethernet

1. Select Start > Programs > AMX Control Disc > NetLinx Studio 2 > NetLinx Studio 2.
5. Click New and type the IP address in the TCP/IP Address field, and click OK.
6. Click Select, and OK.
74
SSL certificate procedures
Upgrade firmware
1. Select Start > Programs > AMX Control Disc > NetLinx Studio 2 > NetLinx Studio 2.
2. Select Tools > Firmware Transfers > Send to NetLinx Device.
3. Click the browse button and locate the firmware file you downloaded.
4. Enter the device number, port number and system number of your controller.
5. Ensure the Reboot Device check box is enabled.
6. Click Send.
When you upgrade firmware from a version without Duet to a Duet firmware version,
you must perform the firmware transfer and reboot, and then transfer again so that the
Java modules have the components installed to allow the Java modules to install.
SSL certificate procedures

Some clients will request that there is additional security on a controller. Initially, a NetLinx
controller is not equipped with any installed certificates. In order to prepare a controller for
later use with CA (officially issued) server certificates, it is necessary to:

First create a self-generated certificate which is automatically installed onto the controller.
Secondly, enable the SSL feature from the Enable Security page. Enabling SSL security
after the certificate has been self-generated insures that the target controller is utilizing a
secure connection during the process of importing a CA server certificate over the web.
A self-generated certificate has lower security than an external CA generated certificate.
Lesson review
1. What type of connection should you use when configuring security?
______________________________________________________________________
2. Which one account cannot be deleted?
________________________________________________________________________
Lesson summary
In this lesson you learned when you should update Firmware and how to update it. You also
learned how to configure security for a NetLinx controller.
75
76
7
Troubleshooting
Because control systems work with a variety of devices, cabling, network, and power supplies,
there are several areas that you must troubleshoot if the control system is not functioning
properly.
Lesson objectives

Identify troubleshooting basics

Troubleshoot controller with LEDs
Troubleshoot serial devices
Troubleshoot network
AMX provides several useful Troubleshooting tools. In NetLinx systems you can use
Terminal, Telnet, or the controller's browser-based UI. More information on these tools is
available within both the Software Installation and AMX Technical Publications sections of
the AMX website.
ESCAPE
The key to troubleshooting any problem including an AMX Control System is a structured
approach.

Explain the problem completely

Switches and Settings should be checked
Cables and Connectors should be checked
Attributes should be verified
Programming should be verified
Equipment should be checked
Explain
You need to get as much detail as you can about the problem. When does it happen? What
makes the problem occur?
77
Troubleshooting
Switches and Settings

Make sure that all the switches and other settings on both the AMX system and the controlled
device are set correctly. Do the communication settings match? Is the device address set
correctly? Is the control port enabled on the device?
Cables and connectors

Are the cables seated properly and firmly? Are all required wires connected in each
connector? Is the cable wired correctly? Are any pins bent?
Attributes
Make sure all properties are set correctly. Is the button set to the right type? Is it part of a
Mutually Exclusive Group? Is the carrier and data type set correctly for an IR/Serial deice?
Are the communication parameters set correctly on the NXI/ NI Series?
Programming
The program should never be the first solution to a problem if the system worked correctly
previously. Does the programming do what the customer wants? Has the program been
modified?
Equipment
If everything else checks out okay then it could be a faulty piece of equipment. Using front
panel controls or the units hand control verify that the controlled device and AMX device is
working properly. If another unit is available try a substitution.
There are simple ways to do some quick troubleshooting without in depth knowledge of
networking or control systems. You can view the LED lights on the controller, and you can
use simple PC commands to troubleshoot network issues.
78
Controller LEDs
Controller LEDs
One of the first things you can do to quickly inspect a control system is to view the LEDs on
the controller.
Below is a table of the LEDs included on a controller.
Table 10: Controller LEDs
LED
Status
AXLink LED (on back of NetLinx Green blinks once per second when normal.
controllers)
LINK/ACT
Link LED is steady when Ethernet is connected

properly. Activity causes LED to blink. (Activity is
network communication).
Status
Green LED blinks once per second when system is

programmed and communicating properly. LED is
solid when no program is loaded. LED blinks fast if
no IP address.
Output
Red LED blinks when controller transmits data.
Input
Yellow LED blinks when controller receives data,

typically from user interface.
RS-232/422-485 TX/RX
Red (TX) LED blinks when transmitting data and

yellow (RX) LED blinks when receiving data. Every
TX should be followed by RX. If not, check cabling.
Relays
Red LED indicates relay channels are active

(closed). Each relay is a channel.
IR/Serial
Red LED indicates the IR/Serial channels are

transmitting control data, typically an IR function
like play, stop, pause, etc.
I/O
Yellow LED indicates the I/O channels are active.

Each I/O is a channel.
Below are diagrams of the front and back of an NI-3000.
79
Troubleshooting
Front NI-2000
Back NI-2000
Ethernet cable troubleshooting tips

Look for the following things when troubleshooting Ethernet:

80
With 10Base-T & 100Base-T, make sure that the cable used has the correct number of
twists to meet the data grade specifications.
Electrical interference can be caused by tying the network cable together with monitor and
power cords. Outside interference also can be caused by fluorescent lights, electric
motors, and other electrical devices.
Make sure that connectors are pinned properly and crimped tightly.
Check the cable lengths to make sure that distance specifications are not exceeded.
If excess shielding on coax cable is exposed, it may be grounding out the connector.
Check for missing terminator or terminators with improper impedance ratings.

Is the Port Sending Strings?

First, make sure that your code and/or hardware are sending strings.
Send a string by pressing a touch panel button to send a command.
Use either the controller's UI - NetLinx Diagnostics page (System Settings > Manage
System > Diagnostics) or a the Terminal emulator. You should see the TX (transmit) LED
light to indicate transmission.
If you do not see the TX LED illuminate, you must first correct your code, or
configure the hardware properly.
If your device does not use hardware handshaking, be sure handshaking is disabled on
the port. Hardware handshaking can be disable by sending an 'HSOFF' command to
the device port.
Serial cabling
Once you have a good indication from the TX LED:

Short pins 2 and 3 on the DB-9 or Phoenix connector on the port.

Send a command and watch the TX and RX (receive) LEDs. You should see both LEDs
light when each command is sent.

If only the TX LED is lighting, the unit is not sending strings and you should send it in
for repair.

If both LEDs light up, move on to the next step.
Connect the cable that is going to the controlled device on the port and disconnect it at the
terminal (far) end.
Short the TX and RX pins together on the equipment end of the cable. This is usually pins
2 and 3, but verify with the cable specs to be sure. Again, you should see both TX and RX
LEDs illuminate.

If you do, remove the short and test again. The RX LED should no longer light.

If it continues, this indicates there is a short between TX and RX in the cable. Repair
and re-test.

This test will verifies the continuity of the TX and RX wires within the cable, but does
not completely test the cable. The Ground conductor can only be tested using a meter.
Disconnect the cable at both ends and connect an ohmmeter to both the ground and RX
pins.
Short these conductors at the terminal (far end) of the cable and watch the meter for
continuity readings. Also verify there are no shorts between any of the conductors when
the ends are disconnected.
81
Troubleshooting
Serial settings
Once the cabling has been verified, the communication specifications must then be confirmed.
These specifications include: baud rate, parity, data bits, stop bits, and flow control.
Some AMX devices use DIP switches to configure baud, data, and stop bits (ex: Mio
Moderos) whereas some use software configuration. Confirm the setting by double checking
the switch positions.
Cycle the switches to be sure they are firmly secured to their correct position. For software
configured ports, re-send the configuration commands.
Confirm with the equipment manual, what the default settings are for the controlled
device. Some devices can be changed, so be sure the default setting have not been altered.
You can test the actual output of the RS-232 port by connecting the port to a computer
COM port and using a Terminal Emulator to display the transmitted string to the screen.

For example, the Axcent3 port #1 can be connected to a laptop's COM1 port using a
standard AMX programming cable (FG10-727). This would be wired as follows; pin 2
to pin3; pin 3 to pin2; and pin 5 to pin 5.

Send a string from the Axcent3 to the terminal program in HyperTerminal (configured
at the correct settings for the controlled device). Does the string display on screen? Is
the information the same as your code is sending?

If the string is received as you see it in the code, the system is working properly.
You may need to change the display mode in the terminal program. In the Studio terminal, you
can right click in the display area and choose Display from the menu. Select to display as
ASCII, Decimal, or Hexadecimal, depending on how you would like to view the strings. It is
not unusual that TX and RX wires must be reversed to get the proper polarity. Try reversing
these wires, but replace them to the normal position if that does not help.
Controlled devices
Although not every process can be described, some aspects of verification are commonplace.
You must verify the following information by either reviewing the corresponding device's
manual, or contacting the manufacturer for details:

82
Baud rates are set to their default values (If it can be altered, verify current settings).
Cable pin specification are the same as the actual cable.
Make certain the COM port is enabled.
Check unit address (match this with the address in code).
Try sending strings from within Terminal.
If the manufacturer provides control software, see if that works with the target device.
SEND commands
Terminal SEND commands can aid you in finding problems. While connected to the controller
program port (within Terminal), you will find that you have two types of commands which
allow you to troubleshoot: SEND_STRING and SEND_COMMAND.
The SEND_STRING command will send the string that follows out of the noted port.

The syntax is: SEND_STRING <#>,"<String>" Where <#> equals the device number
(You cannot use the device name in Terminal). "<String>" equals the string you want
to send.
The SEND_COMMAND commands are port configuration commands like the command
to set the baud rate, parity, and data and stop bits.

SEND_COMMAND <#>, ""SET BAUD 9600,N,8,1'" Or the command to turn on
hardware handshaking: SEND_COMMAND <#>, "'HSON'".
Terminal PASS mode

In Terminal, while connected to the controller's program port, you can type:
PASS <#>
Where <#> equals the device number. While you cannot use the device name in Terminal,
remember to use D:P:S within NetLinx.
In this mode, whatever you type on the keyboard will be sent directly out the RS-232 port
as you type it. Anything that is returned by the controlled device will then be displayed on
your screen. Your keystrokes are not echoed on the screen in this mode. The port's setting
dictates the baud rate, etc. This is very handy for ASCII based commands, but Decimal
and Hex characters cannot be found on the keyboard.
Exit PASS mode by holding down the [Shift] key and pressing the + twice, then release the
shift and press Escape [Esc] twice (Shift +, +, Esc, Esc).
NetLinx diagnostics control device / emulate device

In this diagnostic window of the UI, you can send commands or strings out to any NetLinx
RS-232 port by selecting the appropriate options, typing device number and the string or
command in the control window, and pressing the "Send" button. Enabling Emulation (via the
Emulate radio box), you can send the strings back to the control port that are expected from the
OEM controlled device. Enabling the Emulation also allows for Pushes to be sent.
83
Troubleshooting
The Control/Emulate page on the UI allows a user to either Control a device or Emulate a
device. This is done by controlling a device's channels, levels, and sending both send
commands and strings to the target device.

84
Click the Manage System link (from within the System Settings section of the Navigation
frame).
Clicking on any of the Online Tree items opens menu items with the Control/Emulate
button option available.
Click the Control/Emulate button to open the Control/Emulate dialog.
Click the Update Status button to query the controller for the status of the currently
entered level and channel.
Select either the Control or Emulate option.

To Control a device means that the program generates messages which appear to a
specified device to have come from the controller. The options in this frame allow you
to specify the <D:P:S> combination for the device you want to control.

To Emulate a device means that the program generates messages which appear to the
controller to have come from a specified <D:P:S> combination (real or fictitious). The
options in this frame allow you to specify the <D:P:S> combination for the device you
want to emulate.

Selecting this option adds a Push button with the Channel Code section of this
page.
Enter a System Number, Device Number, and Port Number into the appropriate fields.
These values correspond to the device you wish to control (real or fictitious).

The Device, Port, and System value ranges are 1 - 65535.
Within the Channel Code section, enter a valid Channel number to emulate Channel
messages (i.e., Push/Release, CHON, and CHOFF) for the specified <D:P:S>.

The Channel number range is 1 - 65535.
Select the On or Off buttons to Emulate Channel ON (CHON) and Channel OFF
(CHOFF) messages for the specified <D:P:S>.
Select the Push button to Emulate a push/release on the channel specified. You can click
and hold down the Push button to see how the device/controller responds to the push
message.
Within the Level Code section, enter a valid Level number and Level data value for the
specified <D:P:S> and press the Send button to transmit this data.

The Level number range is 1 - 65535.

The list below contains the valid Level data types and their ranges:
Minimum Value
Maximum Value
CHAR
255
INTEGER
65535
SINTEGER
-32768
32767
LONG
429497295
SLONG
-2147483648
2147483647
FLOAT
-3.402823466e+38
3.402823466e+38
Within the Command and String fields, you can enter any number of messages that can be
sent as either a String or Command.
To emulate sending a String or Command, type a String or Command within the
corresponding field and press the Send button to transmit this data.

When entering a send command (in the context of this dialog) do not include the "send
c" or "send_command" in the statement - only type what would normally occur within
the quotes, but don't include the quotes either.

For example to send the "CALIBRATE" send command, simply type
CALIBRATE (no quotes) rather than SEND_COMMAND <dev>
"CALIBRATE".

String Expressions start and end with double quotes (" "). Double quotes are not
escaped, rather they are embedded within single quotes. String expressions may
contain string literals, decimal numbers, ASCII characters and hexadecimal numbers
(prepended with a $), and are comma-delimited.

String Literals start and end with single quotes ( ' ). To escape a single quote, use '''
(three single quotes).
85
Troubleshooting
Manage system - diagnostics

This page allows an authorized user to setup and monitor diagnostic messages coming from
and going to devices available on the Online Tree. This dialog also allows the user to watch
the ICSP commands being sent to/from a device. There are several different types of
asynchronous notifications that can be selected for a device:port:system (D:P:S) combination.
Each notification type is represented by a column in the table. All messages are displayed in
the Notifications tab of the Output Display window within NetLinx Studio v 2.4.

Click the Manage System link (from within the System Settings section of the Navigation
frame).
Clicking on any of the Online Tree items opens menu items with the Diagnostics button
option available.
Click the Diagnostics button to open the Diagnostics dialog.
Use the Refresh Interval drop-down to select from the following values: 2 seconds, 5
seconds, or 10 seconds. This refresh interval allows you to select how often your messages
are updated.
Flow control
Flow control dictates whether any handshaking is used. There are three possibilities: none (the
most common), hardware, and software.
Hardware handshaking involves the use of two additional conductors to send a 'Request to
Send' (RTS) signal between the devices. RTS is an output signal to the far end device that
states it is OK to send data. The 'Clear to Send' (CTS) connection is an input signal that
receives the RTS from the far end.
When the RS-232 port is configured for hardware handshaking, no data is sent until the port
receives a 'high' signal on the CTS pin from the RTS pin at the far end. Similarly, no data will
be returned unless the RTS pin goes 'high', indicating it is able to receive data. There is another
level of hardware handshaking using DTR and DSR, or Data Set Ready and Data Terminal
Ready. These are primarily used by modems to communicate with PCs. These modes are not
used in AMX gear, and you will find no connections for these signals.
Software handshaking uses data signals over the data wiring. This method is quite rare, and
you should contact Tech Support if you have any questions regarding it's use.
86
Network troubleshooting tools
Unexpected touch panel beeping

There are three main causes for unexpected touch panel beeping:
Device ID Conflict - There are two or more devices that are sharing Device ID's on the
current system. This is incorrect. Each device must have its own unique Device ID.

One common error is to have a touch panel emulating more than one device. For
example, if your touch panel is emulating 4 devices and is at Device ID 128, then it is
using Device ID's 128,129,130, and 131. If another Device is at 130, you will get the
panel beeping. This can happen even if it is not the touch panel that is sharing Device
ID's.
Low Power - If the touch panel is not receiving sufficient power, it is then likely to start
beeping. To check this, attach a separate power supply to the touch panel and see if the
beeping stops.

Voltage drop over longer lengths of cable can also pose a problem. Shorten the cable
or replace with a larger gauge wire.
Loose power / data connection will cause a panel to beep as it goes on / off the bus.
Network troubleshooting tools

Look for the following things when troubleshooting Ethernet:

With 10Base-T & 100Base-T, verify the cable being used has the correct number of twists
to meet the data grade specifications.
Electrical interference can be caused by tying the network cable together with monitor and
power cords. Outside interference also can be caused by fluorescent lights, electric
motors, and other electrical devices.
Make sure the connectors are both pinned properly and crimped tightly.
Check the cable lengths to make sure that distance specifications are not exceeded.
If excess shielding on the coax cable is exposed, it may be inadvertently grounding out the
connector.
Check for missing terminator(s) with improper impedance ratings.
There are several utilities used to test IP connectivity on a network. In this section, you will
learn how to use three of them.
Ping (Packet InterNet Groper) - Use this to verify and IP address exists and is accepting
requests. You can also use this command to find the numeric address of a domain name.
Tracert (Tracing Route) - Use this command to record the route through the Internet to
connect to a destination. This commands lists all the DNS names and IP addresses of
routers as information is sent across the network.
IPconfig (Windows IP Configuration) - Use this command to view the TCP/IP
configuration of your own computer. This is commonly used to find out the gateway
address and IP Address. Use IPconfig/all to get more detailed network information.
87
Troubleshooting
Steps to Ping a domain name

1. From within Windows, select Start>Run.
2. Type cmd, and click OK.
3. Type ping domain name or IP address and press Enter.
On Your Own - Use Ping Command

Use the ping command to ping the following addresses and write down the IP address:
1. www.amx.com ___________________________________
2. www.google.com _________________________________
3. www.cedia.net ___________________________________
Steps to use Tracert command

3. Type tracert domain name or IP address and press Enter.
On Your Own - Use Tracert Command

Use the tracert command to trace the following addresses, or you can use the IP addresses you
wrote down in the last exercise. Write down the number of hops it takes to get to each address.
1. www.amx.com ___________________________________
2. www.google.com _________________________________
3. www.cedia.net ___________________________________
88
Practical - Troubleshoot control system issues
Steps to use IPConfig command

3. Type ipconfig and press Enter.
On Your Own - Use IPConfig command

Use the steps above and answer the questions below:
1. Do you have a wireless network connection? ____________
2. What is the IP address of your computer? ________________________
3. What is the default gateway? ___________________________________
4. At the command prompt, type IPConfig/all. What is the physical address of the Local
Area Network? __________________________________
5. What is another name for the physical address? _______________________
Practical - Troubleshoot control system issues

Your instructor will ask you to take an extended break so that he can break the workstation
systems.
You will need to use the materials and what you have learned in class to troubleshoot your
control system.
89
Troubleshooting
Lesson review
1. What is the primary reason that a dealer might want a customer to have a network?
______________________________________________________________________
2. What are the two ways you can assign IP addresses? Circle the one that is recommended
so that two devices are not assigned the same address?
________________________________________________________________________
______________________________________________________________________
3. A MAX server should be connected to ________ network(s).
4. If you do not have a serial connection and need to connect to a controller for the first time,
what other ways can you connect?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
______________________________________________________________________
Lesson summary
In this lesson, you learned troubleshooting techniques and used those techniques to
troubleshoot issues at your workstation.
90
Glossary
Amps
Amperes, a unit of measurement for electrical current. An ampere of electrical current
represents one coulomb of electrical charge (6.24 x 1018 charge carriers) moving past a specific
point in one second.
Analog
An input or output that can have many values. A continuous signal that takes time to make
a transition from one level to another.
AP (Access Point)
Acts as a communication hub for users of a wireless device to connect to a wired LAN. APs are
important for providing heightened wireless security and for extending the physical range of service to
which a wireless user has access.
AWG (American Wire Gauge)

A standard measurement for wire conductor diameter.
Axcess
AMX trade name for a family of integrated control system products capable of supporting 255 control
devices on the AXLink network.
Axcess Programming Language

The programming language of the Axcess system that uses easy to understand keywords and operators.
AXLink
A four-wire data bus used to transmit and receive data from the AXLink controller to any of 255
devices in the system.
91
Broadcast
Allows one transmitter to send messages to multiple receivers at the same time. One device at the
transmission end and multiple devices connected at the receiving end. Share common information to
multiple devices.
Browser
A program run on a client computer for viewing World Wide Web pages. Examples
include Netscape, Microsoft's Internet Explorer, Mozilla Firefox, and Mosaic.
Bus Controller
An AMX Axcess control device that connects to the AXLink bus.
Central Controller
A device that contains the Master Processor and Control Ports. The Central Controller can come in
several forms including the NXI, and the NI series.
Channel
In AMX terms, one control function of a control port, such as one relay in a group of eight.
Contact Closure
A circuit that is formed when two contacts of an open circuit are brought together. The AMX Lighting
master controller uses TTL logic levels normally pulled High to 5v. A closure to ground pulls the level
to logic Low and is read as a closure. Each of the eight closure inputs is independently operated and
controlled.
Control Current
The current used by a dimmer or switch to perform its function. Each AMX lighting controller supplies
this current to its control ports, and each AMX lighting module uses and requires this current to
operate the dimmer or switch.
Current
The flow of electrical charge measured in amperes.
92
Device Controllers
Act as a bridge that allows AMX control technology to interact with virtually any device or system. It
receives a signal, translates the command, and then directs it to the appropriate device. Device
controllers are control ports on the integrated controllers.
DHCP (Dynamic Host Configuration Protocol)

A protocol that lets one device on a network assign temporary IP addresses to other network devices.
Ethernet
A network protocol that specifies how data is sent on a common transmission medium. Ethernet uses a
bus or star topology and supports data transfer rates of 10 Mbps (10baseT), 100 Mbps (100baseT or
Fast Ethernet), and proposed up to 1 Gb per second.
Firewall
Security measures that protect a local network from hackers.
GUI (Graphical User Interface)

Usually pronounced GOO-ee, a graphical (rather than textual) user interface to a computer or control
system.
I/O (Input/Output)
In AMX terms, a channel that can act as a solid-state (TTL) closure input or output.
IP (Internet Protocol)
A protocol used to send data over a network.
IP Address
The address used to identify a computer or device on an Ethernet network.
ISP (Internet Service Provider)

The company which provides you with a connection to the Internet via either a dial-up connection or a
direct connection.
Internet
A global network connecting millions of computers.
93
Keypad
A simple user interface that consists of buttons and possibly an LCD display.
LAN (Local Area Network)

A computer network limited to the immediate area, usually the same building or floor of the building.
LED
Light-Emitting Diode.
MAC Address
The physical address of a device typically assigned by the equipment manufacturer required for access
to the Internet.
Master Processor
Sometimes referred to as the brain of the system, the master processor is the programming memory
and network manager for the entire system. It recognizes which button the user pushes and triggers the
requested event.
Network
A system of connected computers exchanging information with each other. A LAN is a relatively
smaller form of a network in comparison to the Internet, a world wide network of computers.
PING
A program for determining if another computer is connected to the Internet.
Port
In AMX terms, a uni- or bi-directional connection between a controller and a specific controlled
source.
Relay
Electro-mechanical devices that permit low-level voltage levels to control higher power devices. For
example, your computer cannot control a conventional 100 watt light bulb directly; an interface is
required.
94
RJ-45
A connector typically used for data connections with 8 pins. RJ is an acronym for registered jack use in
telecommunications as specified by Part 68, Subpart F. Section 68.502 of the FCC code. In this case
the term jack is gender neutral and refers both to the plug and receptacle.
RS-232
An Electronic Industries Association (EIA) serial digital interface standard specifying the electrical
and mechanical characteristics of the communication path between two devices using Dtype
connectors. This standard is used for relatively short range communications and does not specify
balanced control lines.
Serial
In general usage, a data port. In AMX terms, a control port that can transmit standard IR, wired IR, or
RS-232.
Serial Communication
Data bits are transmitted one after another. Pattern of pulses (on/off) comprises the messages required
by the protocol. Other signals such as request to send and clear to send use their own wires in
sophisticated systems.
TCP/IP (Transmission Control Protocol/Internet Protocol)

A suite of communications protocols used to connect hosts on the Internet. TCP/IP uses several
protocols, but the two main ones are TCP and IP. TCP/IP is built into the UNIX operating system and
is used by the Internet, making it the de facto standard for transmitting data over networks. Other
Internet protocols, such as FTP, Gopher, and HTTP sit on top of TCP/IP.
Touch Panel
A user interface that uses a touch-sensitive overlay covering a graphics display, allowing softwaredefined control imaging and operation.
Twisted Pair
A cable composed of two small, insulated conductors twisted together. Since both wires have nearly
equal exposure to any interference, the differential noise is slight.
UPS
Uninterruptible Power Supply.
95
URL
Uniform Resource Locator - the method by which Internet sites are addressed, such as http://
www.amx.com.
User Interface
The components of the control system that allow people to interact with the control system. User
interfaces come in the form of touch panels, handheld remotes, and keypads. These come with many
different sizes and options.
Volt (V)
A unit of measurement used to measure how much pressure is used to force electricity through a
circuit.
WAN (Wide Area Network)

Network with an active, full-time connection between multiple LANs.
WEP (Wired Equivalent Privacy)

Data privacy mechanism (based on a 64-bit or 128- bit share a key algorithm,) as described in the IEEE
802.11 standard.
Wi-Fi Protocol
Another name for the IEEE 802.11b protocol.
WWW (World Wide Web)

A subset of the Internet, which uses a combination of text, graphics, audio, and video (multimedia) to
provide information on almost every subject imaginable.
96
Index
Index
Numerics
1 ........................................................................................29
3.5mm .................................................................................5
5 mm ...................................................................................5
568A ...................................................................................6
568B ....................................................................................6
Generate and transfer files ..........................................15, 16
A
AXLink Pinouts ..................................................................8
I
i!-PCLink/Web .................................................................20
i!PCLink/Web ...................................................................20
i!-Weather .........................................................................20
i!Weather ..........................................................................20
InConcert ............................................................................9
Infrared emitters .................................................................9
integrated! Solutions .........................................................20
IPconfig ............................................................................87
IPconfig/all .......................................................................87
Belden .................................................................................8
C
cable meters. .....................................................................12
CAT5 ................................................................................21
Controller LEDs ................................................................79
L
LEDs .................................................................................79
Liberty ................................................................................8
M
D
DDNS ...............................................................................51
DIP Switch ........................................................................40
DNS.org ............................................................................51
Dynamic DNS Service ......................................................51
MAC Filtering - (Media Accesss Control) Filtering ........22

Master to Master ...............................................................57
N
NetLinx Studio .................................................... 16, 43, 57
netstumbler .......................................................................24
No-IP.com .........................................................................51
NXA-WAP200G ..............................................................22
EIA/TIA ..............................................................................6
EXPerience Kits ..................................................................9
P
F
FG-959 ................................................................................9
FGT10-727 .........................................................................9
File Transfer 2 ...................................................................15
Firewalls ...........................................................................49
Phoenix ...........................................................................5, 9
PictureFrame .....................................................................20
Ping ...................................................................................87
PoE ....................................................................................26
Power over Ethernet .........................................................26
programming cable ...........................................................10
Programming Cable Pinout ..............................................10
97
Index
PS ........................................................................................5
PSN .....................................................................................5
PSN 4.4 ...............................................................................5
R
RJ45 ....................................................................................6
RMS ..................................................................................20
S
Serial control cables ............................................................9
short stops .........................................................................12
SSID (Service Set Identifier) ............................................22
SSL certificate ..................................................................75
STS adapters .......................................................................9
System Report ...................................................................15
T
Tracert ...............................................................................87
V
VisualArchitect .............................................. 15, 40, 43, 57
W
WEP (Wired Equivalency Privacy) ..................................22
Wireless networks .............................................................22
98

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AMX Control System Installer Course

Steps to create URL in NetLinx Studio .................................................................... 63

About this course

Why take this course

You are here

ACE Control System

Getting Started with AMX*

ACE Control System

Getting Started with AMX*

ACE Control System

Getting Started with AMX*

ACE Audio Expert

ACE RMS Expert

ACE Control System Programming

Signal Management Essentials*

Endeleo System Configuration*

* Online Course - http://www.amx.com/training

AMX Control System Installer Course

Getting Started with AMX

Device Configuration contd

Firmware and Security

Review and Test

How to use course materials

How to use course materials

To be performed by the instructor only. Demos are performed

To be performed with the instructor. The steps to perform the

To be performed on your own. The steps are not listed in the

To be performed on your own. The same as On Your Own

To be a reference only. These are generic steps to instruct you

What you should type

Type your own IP address, such as

AMX Control System Installer Course

Build an AXLink cable

AMX Control System Installer Course

You will find "PWR" or "+12" or "+12VDC" connections on:

FIG. 1 EIA/TIA 568 B Standard

AMX Control System Installer Course

Demo - Build AXLink cable

Practical - Build AXLink cable

Practical - Build AXLink cable

Have more glue and a larger area so it stays on longer

AMX Control System Installer Course

Together - Locate pinouts

On your own - Define pinouts

2. Diagram the pinouts for the Runco CL710 video projector.

AMX Control System Installer Course

Verify cable lengths

Steps to verify cable lengths

Demo - Verify cable lengths

Practical - Verify cable lengths

AMX Control System Installer Course

Practical - Connect control system

Practical - Verify system works

Together - Troubleshoot systems

Together - Troubleshoot systems

Generate and transfer control system files to controller

Demo - Identify controller IP address through touch panel

Practical - Identify controller IP address through touch

AMX Control System Installer Course

Steps to generate and transfer files with VisualArchitect

Demo - Generate and transfer files to controller

Practical - Generate and transfer files to controller

Steps to generate and transfer files with NetLinx Studio

Together - VisualArchitect Report