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Purpose
To analyse defects and problems relating to quality in a systematic manner and
to initiate corrective as well as preventive measures with a view to
avoid/minimise recurrence of the problems in future phases/projects.
Scope
This procedure will be followed for analysing the problems and defects reported
in the project. It will be performed at the end of major verification and validation
activities, or at such intervals as determined by the PL at Project Start Up and
documented in the Project Plan.
Responsibilities
Activity
Responsibility
For problems
Analyse and prioritise problems
PL
PL
PL
PL
Monitor implementation
PL
Record changes
PL
For Defects
Analyze and prioritise defect causes
DP Prime
DP Prime
DP Prime
DP PO
PL, DP Prime
Monitor Implementation
PL
Input
Non-conformance Report
DP Plan
Review Report
PF3030A
Defect Log
PF3030B
PF3070A
PF1170
CSS Dissatisfiers
PF1160
Metric Reports
SGP1160
Procedure
Causal Analysis at the project level
All defects (e.g., those found in Peer Reviews and Testing, defects reported
by the customer and end-user, defects identified through quantitative
analysis) and problems identified during the project life cycle (e.g., those in
PMR and Audit that require corrective action, Process Capability issues,
customer dissatisfiers/complaints etc. ) will be prioritized. While prioritising,
consideration may be given to the following:
Frequency of occurrence
Inadequate inputs
Inadequate standards
Inadequate skills
Inadequate training
Inadequate documentation
Inadequate communication
Inadequacy of tool.
Inherited defects
If the cause is at the project level, the PL will initiate the corrective action to
prevent the recurrence of problems. If the cause is beyond the project level,
the PL will prepare a Problem Report and send it to the group concerned for
taking corrective action.
The DP PO consolidates defect data for the centre and does a causal
analysis of the defects. Major causes of defects and their corrective and
preventive actions are discussed and disseminated in the centre.
For causal analysis using centre level data such as NCRs, customer
complaints, work ahead, concession, refer to the procedure QAP1040 in
QAG Procedures Manual (TCS- iQMS -054)
The causal analysis may be performed using one or more of the following
techniques:
Brainstorming
Pareto Analysis
Nominal Group Technique (NGT)
Ishikawa/Fishbone Analysis
For further details regarding the various techniques, refer to Appendix E.
Output
Causal Analysis Report
Problem Report
Change Request, if required
PF3070A