M4080 MS v00

Mono Laser MFP
ProXpress M4080 series

SL-M4080FX
(Ver 1.00)
SERVICE
MANUAL
Mono Laser MFP
Contents
1. Precautions
2. Product Specifications and Description
3. Disassembly and Reassembly
4. Troubleshooting
5. System Diagram
6. Reference Information
Refer to the service manual in the GSPN (see the rear cover) for more information.
Contents
Contents
1.
Precautions ........................................................................................................................................1 1
1.1.
Safety warning ..........................................................................................................................1 1
1.2.
Caution for safety ......................................................................................................................1 2
1.3.
2.
1.2.1.
Toxic material...............................................................................................................1 2
1.2.2.
Electric shock and fire safety precautions ...........................................................................1 2
1.2.3.
Handling precautions .....................................................................................................1 4
1.2.4.
Assembly and Disassembly precautions .............................................................................1 4
1.2.5.
Disregarding this warning may cause bodily injury ..............................................................1 5
ESD precautions ........................................................................................................................1 6
Product Specifications and Description ....................................................................................................2 1

2.1.
Product Overview ......................................................................................................................2 1
2.2.
Specifications............................................................................................................................2 2
2.2.1.
General .......................................................................................................................2 2
2.2.2.
Print specification ..........................................................................................................2 4
2.2.3.
Scan specification ..........................................................................................................2 5
2.2.4.
Copy specification .........................................................................................................2 6
2.2.5.
Fax specification ...........................................................................................................2 7
2.2.6.
Paper Handling specification............................................................................................2 8
2.2.7.
Software and Solution .................................................................................................. 2 10
2.2.8.
Supplies..................................................................................................................... 2 11
2.2.9.
Maintenance Part......................................................................................................... 2 11
2.2.10. Option....................................................................................................................... 2 12
2.3.
System Configuration ............................................................................................................... 2 13
2.4.
Feeding System ....................................................................................................................... 2 17
2.5.
Feeding System Overview............................................................................................. 2 17
2.4.2.
Cassette ..................................................................................................................... 2 20
2.4.3.
Pick-Up Unit .............................................................................................................. 2 21
2.4.4.
MPF(Multi-Purpose Feeder) Unit ................................................................................... 2 21
Image Creation........................................................................................................................ 2 22
2.5.1.
Printing process overview ............................................................................................. 2 22
2.5.2.
Toner Cartridge ........................................................................................................... 2 23
2.6.
Fuser unit ............................................................................................................................... 2 24
2.7.
Laser Scanning Unit (LSU)........................................................................................................ 2 25
2.8.
2.4.1.
2.7.1.
Laser Scanning Unit Overview....................................................................................... 2 25
2.7.2.
Laser Scanning Optical path .......................................................................................... 2 26
Drive System .......................................................................................................................... 2 27

2.8.1.
Drive Motors .............................................................................................................. 2 27
2.8.2.
Main Drive Unit.......................................................................................................... 2 28

Copyright 1995-2013 SAMSUNG. All rights reserved.
Contents
2.9.
2.8.3.
Exit Drive Unit ........................................................................................................... 2 29
2.8.4.
Tray Lifting Drive Unit................................................................................................. 2 30
Scanner System ....................................................................................................................... 2 31

2.9.1.
Scanner system overview .............................................................................................. 2 31
2.9.2.
Scanner System Components ......................................................................................... 2 32
2.10. Hardware Configuration ............................................................................................................ 2 33

2.10.1. Main board................................................................................................................. 2 35
2.10.2. OPE.......................................................................................................................... 2 37
2.10.3. SO-DIMM PBA .......................................................................................................... 2 39
2.10.4. CRUM PBA ............................................................................................................... 2 39
2.10.5. LIU PBA(Fax board).................................................................................................... 2 40
2.10.6. SCF board.................................................................................................................. 2 41
2.10.7. NFC Optional Board (SL-NWE001X) ............................................................................. 2 42
2.10.8. SMPS board ............................................................................................................... 2 43
2.10.9. HVPS board ............................................................................................................... 2 45
2.10.10. Electrical Parts Location ............................................................................................... 2 47
3.
Disassembly and Reassembly ................................................................................................................3 1

3.1.
3.2.
3.3.
Precautions when replacing parts ..................................................................................................3 1

3.1.1.
Precautions when assembling and disassembling .................................................................3 1
3.1.2.
Precautions when handling PBA.......................................................................................3 1
3.1.3.
Releasing Plastic Latches ................................................................................................3 2
Replacing the maintenance part ....................................................................................................3 3

3.2.1.
Fuser Unit ....................................................................................................................3 3
3.2.2.
Transfer Roller..............................................................................................................3 5
3.2.3.
Separation Roller...........................................................................................................3 6
3.2.4.
Pick-up Roller and Forward Roller....................................................................................3 7
3.2.5.
SCF Separation Roller ....................................................................................................3 8
3.2.6.
SCF Pick-up Roller and Forward Roller.............................................................................3 9
Replacing the main SVC part ..................................................................................................... 3 10

3.3.1.
Right Cover................................................................................................................ 3 10
3.3.2.
Left Cover.................................................................................................................. 3 11
3.3.3.
Rear Cover................................................................................................................. 3 12
3.3.4.
Main Board ................................................................................................................ 3 13
3.3.5.
HDD......................................................................................................................... 3 14
3.3.6.
HVPS Board............................................................................................................... 3 15
3.3.7.
SMPS Board............................................................................................................... 3 16
3.3.8.
Duplex Motor ............................................................................................................. 3 17
3.3.9.
Fuser Drive Unit ......................................................................................................... 3 18
3.3.10. Main Drive Unit.......................................................................................................... 3 19

3.3.11. CST-Lifting Drive Unit................................................................................................. 3 20
ii
Contents
3.3.12. Paper Size Sensor ........................................................................................................ 3 21

3.3.13. OPE Unit ................................................................................................................... 3 22
3.3.14. Scanner Unit............................................................................................................... 3 23
3.3.15. DSDF Unit................................................................................................................. 3 24
3.3.16. Fax Board .................................................................................................................. 3 25
3.3.17. Middle Cover ............................................................................................................. 3 26
3.3.18. LSU.......................................................................................................................... 3 27
3.3.19. Exit Unit.................................................................................................................... 3 28
3.3.20. Bin-Full Sensor ........................................................................................................... 3 29
3.3.21. MP Unit .................................................................................................................... 3 30
3.3.22. MP Roller .................................................................................................................. 3 32
3.3.23. Second Cassette Feeder (Optional Tray)........................................................................... 3 33
3.3.23.1. PBA-SCF .................................................................................................... 3 33
3.3.23.2. Lift Unit ...................................................................................................... 3 34
3.3.23.3. Clutch ......................................................................................................... 3 35
3.3.23.4. Drive Unit ................................................................................................... 3 36
4.
Troubleshooting ..................................................................................................................................4 1
4.1.
Control panel ............................................................................................................................4 1

4.1.1.
Introducing the display screen and useful buttons ................................................................4 2
4.2.
Understanding the LEDs .............................................................................................................4 4
4.3.
Updating Firmware ....................................................................................................................4 6
4.4.
4.5.
4.6.
4.7.
4.3.1.
Updating from the Printer Control Panel ............................................................................4 6
4.3.2.
Updating from the Network ............................................................................................4 7
Clearing Jams ......................................................................................................................... 4 10

4.4.1.
Clearing paper jams ..................................................................................................... 4 10
4.4.2.
Clearing original document jams .................................................................................... 4 27
Useful management tools .......................................................................................................... 4 31

4.5.1.
SyncThru Web Service .............................................................................................. 4 31
4.5.2.
Samsung Easy Printer Manager ...................................................................................... 4 36
Service Mode.......................................................................................................................... 4 38
4.6.1.
Entering/Exiting Service Mode ...................................................................................... 4 38
4.6.2.
Service Mode Menu Tree ............................................................................................. 4 38
4.6.3.
Information ................................................................................................................ 4 41
4.6.4.
Maintenance Counts..................................................................................................... 4 42
4.6.5.
Diagnostics ................................................................................................................ 4 43
4.6.6.
Service Functions ........................................................................................................ 4 55
Troubleshooting ...................................................................................................................... 4 60
4.7.1.
Procedure of checking the symptoms............................................................................... 4 60
4.7.2.
Error Code and Troubleshooting..................................................................................... 4 61

4.7.2.1.
iii
112Txx (Paper Mismatch error)...................................................................... 4 65

Contents
5.
6.
4.7.2.2.
Ax-xxxx (Motor_Fan_Sensor error) .................................................................. 4 66
4.7.2.3.
Cx-xxxx (Toner Cartridge error)....................................................................... 4 69
4.7.2.4.
H1-xxxx (Optional Cassette error) .................................................................... 4 72
4.7.2.5.
Mx-xxxx (Jam_Paper handling error) ................................................................ 4 81
4.7.2.6.
Sx-xxxx (System error) .................................................................................. 4 88
4.7.2.7.
U1-xxxx (Fuser error) .................................................................................... 4 94
4.7.2.8.
U2-xxxx type (LSU) error code........................................................................ 4 95
4.7.2.9.
U3-xxxx (DSDF error) ................................................................................... 4 96
4.7.3.
Image quality problem.................................................................................................. 4 98
4.7.4.
Other errors .............................................................................................................. 4 112
System Diagram..................................................................................................................................5 1
5.1.
Block Diagram ..........................................................................................................................5 1
5.2.
Connection Diagram...................................................................................................................5 2
Reference Information..........................................................................................................................6 1
6.1.
Tool for Troubleshooting .............................................................................................................6 1
6.2.
Glossary...................................................................................................................................6 2
6.3.
The Sample Pattern for the Test ....................................................................................................6 8
6.4.
Model Name and Code ...............................................................................................................6 9
6.5.
Document Revision List............................................................................................................ 6 10
iv
1. Precautions
1. Precautions
In order to prevent accidents and damages to the equipment please read the precautions listed below carefully before
servicing the product and follow them closely.
1.1. Safety warning

1) Only to be serviced by a factory trained service technician.
High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained
service technician.
2) Use only Samsung replacement parts.
There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the
product as these could cause the product to malfunctions and create an electric shocks or fire hazards.
3) Laser Safety Statement
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for
Class I(1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1. Class I laser products are not considered to be hazardous. The laser system and printer are designed so
there is never any human access to laser radiation above a Class I level during normal operation, user maintenance
or prescribed service condition.
Wavelength: 800 nm
Beam divergence
Parallel: 11 degrees
Perpendicular: 35 degrees
Maximum power of energy output: 12 mW

WARNING
Never operate or service the product with the protective cover removed from Laser/Scanner assembly. The reflected
beam, although invisible, can damage your eyes.
When using this product, these basic safety precautions should always be followed to reduce risk of fire, electric
shock, and personal injury.
4) Lithium battery not replaceable by user

1-1
1. Precautions
1.2. Caution for safety

1.2.1. Toxic material
This product contains toxic materials that could cause illness if ingested.
1) Please keep imaging unit and toner cartridge away from children. The toner powder contained in the imaging unit and
toner cartridge may be harmful, and if swallowed, you should contact a doctor.
1.2.2. Electric shock and fire safety precautions

Failure to follow the following instructions could cause electric shock or potentially cause a fire.
1) Use only the correct voltage, failure to do so could damage the product and potentially cause a fire or electric shock.
2) Use only the power cable supplied with the product. Use of an incorrectly specified cable could cause the cable to
overheat and potentially cause a fire.
3) Do not overload the power socket, this could lead to overheating of the cables inside the wall and could lead to a fire.
4) Do not allow water or other liquids to spill into the product, this can cause electric shock. Do not allow paper clips, pins
or other foreign objects to fall into the product, these could cause a short circuit leading to an electric shock or fire hazard.
5) Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing
the product, remove the power plug from the wall socket.
6) Use caution when inserting or removing the power cord. When removing the power cord, grip it firmly and pull. The
power cord must be inserted completely, otherwise a poor contact could cause overheating leading to a fire.
7) Take care of the power cable. Do not allow it to become twisted, bent sharply around corners or power cable may be
damaged. Do not place objects on top of the power cable. If the power cable is damaged it could overheat and cause a
fire. Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or
repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing
cables causing fire and shock risks.
1-2
1. Precautions
8) Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should be repaired
immediately. Take care not to cut or damage the power cable or plugs when moving the machine.
9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the
power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still
connected to the wall socket in these weather conditions.
10) Avoid damp or dusty areas, install the product in a clean well ventilated location. Do not position the machine near a
humidifier or in front of an air conditioner. Moisture and dust built up inside the machine can lead to overheating and
cause a fire or cause parts to rust.
11) Do not position the product in direct sunlight. This will cause the temperature inside the product to rise possibly leading
to the product failing to work properly and in extreme conditions could lead to a fire.
12) Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it could make
contact with a high voltage conductor inside the machine and cause an electric shock.
13)
1-3
When replacing the SMPS board, please wait 5 minutes after unplugging the power cord, then replace it. You
can get a shock by the electric discharge.
1. Precautions
1.2.3. Handling precautions

The following instructions are for your own personal safety to avoid injury and so as not to damage the product.
1) Ensure the product is installed on a level surface, capable of supporting its weight. Failure to do so could cause
the product to tip or fall.
2) The product contains many rollers, gears and fans. Take great care to ensure that you do not catch your fingers, hair or
clothing in any of these rotating devices.
3) Do not place any small metal objects, containers of water, chemicals or other liquids close to the product which if spilled
could get into the machine and cause damage or a shock or fire hazard.
4) Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a humidifier or
heater. Damage could be caused to the product in such areas.
5) Do not place candles, burning cigarettes, etc on the product, These could cause a fire.
6) Ensure that the machine is installed and used in proper area to meet the temperature and humidity specifications.
If the machine is stored at below zero Celsius for a long time, do not use the machine instantly after movement. It
can malfunction. Take care of the machine storage. If the machine is stored at below zero Celsius for a long time,
keep the machine at room temperature and install it.
1.2.4. Assembly and Disassembly precautions

1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable
routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out
the following procedures before dismantling the product or replacing any parts.
2) Ensure that power is disconnected before servicing or replacing any electrical parts.
3) Disconnect interface cables and power cables.
4) Only use approved spare parts. Ensure that part number, product name, any voltage, current or temperature rating
are correct.
5) When removing or re-fitting any parts do not use excessive force, especially when fitting screws into plastic.
6) Take care not to drop any small parts into the machine.
7) Handling of the OPC Drum
The OPC Drum can be irreparably damaged if it exposed to light. Take care not to expose the OPC Drum either
to direct sunlight or to fluorescent or incandescent room lighting. Exposure for as little as 5 minutes can damage
the surface of the photoconductive properties and will result in print quality degradation. Take extra care when
servicing the product. Remove the OPC Drum and store it in a black bag or other lightproof container. Take
care when working with the Covers (especially the top cover) open as light is admitted to the OPC area and can
damage the OPC Drum.
Take care not to scratch the green surface of OPC Drum Unit. If the green surface of the Drum Cartridge is
scratched or touched the print quality will be compromised.
1-4
1. Precautions
1.2.5. Disregarding this warning may cause bodily injury

1) Be careful with the high temperature part.
The fuser unit works at a high temperature. Use caution when working on the printer. Wait for the fuser unit to
cool down before disassembly.
2) Do not put fingers or hair into the rotating parts.

When operating a printer, do not put hand or hair into the rotating parts (Paper feeding entrance, motor, fan, etc.).
If do, you can get harm.
3) When you move the printer, use safe lifting and handling techniques.
This printer is heavy. Use the lifting handles located on each side of the machine. Back injury could be caused if
you do not lift carefully.
4) Ensure the printer is installed safely.
Ensure the printer is installed on a level surface, capable of supporting its weight. Failure to do so could cause the
printer to tip or fall possibly causing personal injury or damaging the printer.
5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable.
1-5
1. Precautions
1.3. ESD precautions

Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly called
Electrostatically Sensitive (ES) Devices or ESDs. Examples of typical ESDs are: integrated circuits, some field effect
transistors, and semiconductor chip components. The techniques outlined below should be followed to help reduce the
incidence of component damage caused by static electricity.
CAUTION
Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1) Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain off any
electrostatic charge on your body by touching a known earth ground. Alternatively, employ a commercially available
wrist strap device, which should be removed for your personal safety reasons prior to applying power to the unit
under test.
2) After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as
aluminum or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity of the assembly.
3) Use only a grounded tip soldering iron to solder or desolder ESDs.
4) Use only an anti-static solder removal device. Some solder removal devices not classified as anti-static can
generate electrical charges sufficient to damage ESDs.
5) Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufficient to damage ESDs.
6) Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most
replacement ESDs are packaged with all leads shorted together by conductive foam, aluminum foil, or a comparable
conductive material.
7) Immediately before removing the protective shorting material from the leads of a replacement ESD, touch the protective
material to the chassis or circuit assembly into which the device will be installed.
8) Maintain continuous electrical contact between the ESD and the assembly into which it will be installed, until
completely plugged or soldered into the circuit.
9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together
of clothing fabric and lifting ones foot from a carpeted floor, can generate static electricity sufficient to damage an ESD.
1-6

2.1. Product Overview
1) Speed
Up to 40 ppm in A4 (42 ppm in Letter)
2) Processor
Dual Core 1GHz
3) Memory (Std / Max)
1 GB / 2 GB
4) 320 GB HDD
5) Dual Scan Document Feeder (DSDF)
6) Interfaces
High-Speed USB 2.0
10/100/1000 Base TX Ethernet
7 inch Touch LCD
7) Toner cartridge yield
2-1
Initial : 6,000 pages
Standard : 10,000 pages
High yield : 20,000 pages
2.2. Specifications
Product Specifications are subject to change without notice.
NOTE
The specification in this manual is the reference information for service engineer. Do not use this specification for sales.
2.2.1. General
Item
Processor
Specification
CPU
Dual Core 1GHz (C4N + A1000 )
Operational Panel
7" Touch Screen Panel
LED
2 EA (Power / Status)
Key / Button
19 EA (3 x 4 Numeric Keys / Power / Stop / Start / Reset / Clear /

Help / On Hook Dial)
Standard
1 GB
Max. (Option)
2 GB
Standard
320 GB HDD * User Available Space: 279 GB
USB (Device)
Hi-Speed USB 2.0
USB (Host)
Hi-Speed USB 2.0
USB (EDI)
Yes
Wired LAN
Std (Ethernet 10/100/1000 Base TX)
Wireless LAN
Option (IEEE 802.11b/g/n)
NFC
Option (Active)
RJ11 Connector
Yes
From Sleep
Less than 30 sec
Power Off
Less than 45 sec
Operating
10 to 30 C (50 to 86F)
Storage
-20 to 40 C (-4 to 104 F)
Operating
20 to 80% RH
Storage
10 to 90% RH
Print Mode
Less than 53 dB (A)
Copy Mode
Less than 56 dB (A)
Standby
Less than 30 dB (A)
Ready
Less than 50 W
Normal operation
700 W
Max/Peak
1100 W
Sleep
1.21 W
Power Off
0.1 W
TEC
2.08 KWh/week
Dimension
(W x D x H)
530 x 481.4 x 576 mm (20.86" x 18.95" x 22.67")
Weight
Machine with supplies
25 kg (55.1 lb)
User Interface
Memory
Storage
Interface
Warmup Time
Temperature
Humidity
Noise Level
Power Consumption
2-2
Item
Reliability & Service
2-3
Specification
Recommended Monthly
Printing Volume (AMPV)
1,500 ~ 14,000 pages
Max. Monthly Print

Volume
120,000 pages
2.2.2. Print specification

Item
Print Speed
FPOT
Resolution
Specification
Simplex
Up to 40 ppm in A4 (42 ppm in Letter)
Duplex
Up to 20 ipm in A4 (20 ipm in Letter)
Ready Mode
As fast as 7 sec
Sleep Mode
Less than 18.5 sec
Optical (Standard)
1200 x 600 dpi
Enhanced
Up to 1,200 x 1,200dpi effective output (1,200 x 600 x 2bit)
Printer Languages
Font
Client OS Support
PCL5e / PCL6 / PostScript3 / PDF Direct V1.7 / XPS / TIFF / URF

/ PWG
PCL
111 Scalable Fonts (Include OCR-A / OCR-B) / 1 Bitmap
Postscript3
136 Scalable Fonts
Windows
Window XP(32/64bit) / Vista(32/64bit) / 2003 Server(32/64bit) /

2008 Server(32/64bit) / Win7(32/64bit) / 2008 Server R2(64bit) /
Win8(32/64bit) / Win8.1(32bit/64bit) / 2012 Server(64bit) / 2012
Server R2(64bit)
Linux
UNIX
Network Protocol
Red Hat Enterprise Linux 5, 6, 7
Fedora 13, 14, 15, 16, 17, 18, 19, 20, 21
openSUSE 11.3, 11.4, 12.1, 12.2, 12.3, 13.1, 13.2
Ubuntu 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04, 13.10,

14.04, 14.10
SUSE Linux Enterprise Desktop 11, 12
Debian 6, 7
Mint 13, 14, 15, 16, 17
Sun Solaris 9,10,11 (x86, SPARC)
HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium)
IBM AIX 5.1, 5.2, 5.3, 5.4, 6.1, .7.1 (PowerPC)
Mac OS
Mac OS: X 10.6 - 10.10
Basic
Standard TCP/IP (Raw), IP assign(DHCP,BOOTP,AutoIP),

HTTP,HTTPs,IPP,IPPs, WSD, SNMPv1/v2c/v3, SetIP,SLP,DNS,
DDNS, Bongjour, WINS, LPD/LPR,ThinPrint, Google Cloud Print,
SMTP,SMTPs, UPnP,LDAP, Kerberos, SMB, IPSec, 802.1x
Advanced
(Wi-Fi support : Open system, Shared Key,WPA Personal, WPA2

Personal (PSK), WPA Enterprise, WPA2 Enterprise, WEP64,
WEP128, TKIP, AES)
2-4
2.2.3. Scan specification

Item
Specification
B/W (Lineart,
Halftone)
Scan Speed
Gray
Color
Color Mode
Duplex : up to 60 ipm (@ 300 dpi)
Simplex : up to 35 ipm (@ 300 dpi)
Mono / Gray / Color
Compatibility
Windows : TWAIN / WIA
Scan method
Color CIS Module
File Formats
TIFF-S / TIFF-M / JPEG / S-PDF / M-PDF
Resolution
Optical (DSDF)
Up to 600 x 600 dpi
Optical (Platen)
Up to 600 x 600 dpi
Enhanced (DSDF)
Up to 4,800 x 4,800 dpi
Enhanced (Platen)
Up to 4,800 x 4,800 dpi
Scan Destinations
HDD(Shared Folder) / USB / Email
Communication Protocol
SMTP / MIME (Base 64)
Scan Size
Scan Original Types
ADF
Max. 216 mm x 356 mm (8.5" x 14")
Platen
Max. 216 mm x 356 mm (8.5" x 14")

Text
Text/Photo
Photo
2-5
2.2.4. Copy specification

Item
Copy Speed
FCOT
Resolution
Specification
SDMC (Single Document
Multiple Copy)
Up to 40 cpm in A4 (Up to 42 cpm in Letter)
MDMC (Multiple
Document Multiple Copy)
Up to 35 cpm in A4 (Up to 36 cpm in Letter)
From Ready
As fast as 7 sec @ Platen
From Sleep
Less than 40 sec @ Platen
DSDF
Platen
Reduce / Enlarge
Preset
Scan: 600 x 600 dpi (Optical)
Printing : up to 600 x 600 x 4 bit
Scan: 600 x 600 dpi (Optical)
Printing : up to 600 x 600 x 4 bit
DSDF
25 - 400 %
Platen
25 - 400 %
Reduction
25% / 50% / 70% A4A5 / 78% LegalLetter / 81% B5A5 /

86% A4B5
Enlargement
104% ExecutiveLetter / 141% A5A4 / 150% / 200% / 400%
Darkness Control
11 Levels
Contrast Control
11 Levels
Multi Copy
1 - 9999
Duplex Copy
Built-in
Copy Original Type
Text / Text/Photo / Photo
Copy Features
N-Up / ID Card Copy / Poster Copy / Clone Copy / Booklet / Covers

/ Transparencies / Book Copy / Rotation Copy / Job Build / Margin
Shift / Program / Watermark Copy / Erase Background / Erase Edge /
Book Center Erase / Time & Date Stamp / ID Stamp / Save to File
2-6
2.2.5. Fax specification

Item
Specification
Compatibility
ITU-T G3
Communication System
PSTN / PABN / A
Modem Speed
33.6 Kbps
TX Speed
3 Sec (Mono / Standard / ECM-MMR / MemoryTx / ITU-T G3 No.1

Chart)
Scan speed
Resolution (Mono)
Standard
35 ipm / 60 ipm (@ 300 dpi)
Fine
35 ipm / 60 ipm (@ 300 dpi)
S.Fine
35 ipm / 60 ipm (@ 300 dpi)
Std
203 x 98 dpi
Fine
203 x 196 dpi
S.Fine
300 x 300 dpi
Compression Method
MH / MR / MMR / JBIG
Fax Memory (Standard / Max.)
HDD Shared (50MB)
Fax Features
Handset
No
On hook Dial
Yes
Search
Yes (Address Book)
1-Touch Dial
No
Speed Dial
500 locations
TAD I/F
Yes
Tone/Pulse
Yes
Pause
Yes
Auto Redial
Yes
Last Number Redial
Yes
Distinctive Ring
Yes
Caller ID
Yes
External Phone Interface
Yes
Fax Forward to E-Mail
Yes
Fax to PC
N/A
Broadcasting
500 Locations
Delayed Fax
Yes
2-7
2.2.6. Paper Handling specification

Item
Specification
Standard Capacity
Max. Capacity
550 sheet Cassette Tray @75g/m
100 sheet Multi Purpose Tray @75g/m
2300 sheet (550 standard cassette + 100 MP + 3 x 550 SCF)

Capacity
550 sheet @75g/m (520 sheet @80g/m)
Media sizes
A4 / A5 / A6 / Letter / Legal / Oficio / Folio / JIS B5 / ISO B5 /

Executive / Statement / PostCard 4x6 / Envelope Monarch / Envelope
No 9 / Envelope No 10 / Envelope DL / Envelope C5 / Envelope
C6 / Custom
Media types
Plain / Thin / Bond / Punched / Pre-Printed / Recycled / Envelope

/ Label / CardStock / Letterhead / Thick / Colored / Archive / Cotton
Supported Weight : 60 to 163 g/m (16~ 43 lb)
Standard Cassette Tray

Media weight
Sensing
Capacity
Media sizes
Media type
Thin Paper (60 ~ 69 g/m)
Plain Paper (70 ~ 90 g/m)
Thick Paper (91 ~ 105 g/m)
Bond Paper (105 ~ 120 g/m)
Cardstock (106 ~ 163 g/m)
H/W Install Detect : Yes
Paper Empty : Yes
Paper low level detect : Yes
Paper Type Detect: No
Paper Size Detect: Yes
Plain Paper : 100 sheets @ 75g/m
Envelope : 10 sheets
Min : 76.2 mm x 127 mm (3" x 5")

Max : 216 mm x 356 mm (8.5" x 14.0")
Plain / Thin / Bond / Pre-printed / Recycled / Envelope / Label /
Cardstock / Thick / Cotton / Colored / Archive / Thicker / Punched /
Letterhead
Supported Weight : 60 - 220 g/m (16 ~ 59 lb)
Multi-purpose tray
Media weight
Sensing
Thin Paper (60 - 69 g/m)
Plain Paper (70 - 90 g/m)
Thick Paper (91 - 105 g/m)
Bond Paper (105 - 120 g/m)
Cardstock (106 - 163 g/m)
Thicker Paper (164 - 220 g/m)
Paper Empty
2-8
Item
Specification
Capacity
550 sheet @75g/m (520 sheet @80g/m)
Media sizes
A4 / A5 / Letter / Legal / Oficio / Folio / JIS B5 / ISO B5 / Executive

/ Statement / Envelope No 9 / Envelope No 10 / Envelope DL /
Envelope C5 / Custom
Media types
Plain / Thin / Bond / Punched / Pre-Printed / Recycled / Envelope

/ Label / CardStock / Letterhead / Thick / Colored / Archive / Cotton
Supported Weight : 60 - 163 g/m (16 - 43 lb)
Optional Cassette Tray
Media weight
Sensing
Plain Paper (70 - 90 g/m)
Thick Paper (91 - 105 g/m)
Bond Paper (105 - 120 g/m)
Cardstock (106 - 163 g/m)
H/W Install Detect : Yes
Paper Empty : Yes
Paper low level detect : Yes
Paper Type Detect : No
Paper Size Detect : Yes
Duplex Document
Scanning
Yes (DSDF)
Width : 105 - 216 mm (4.1" - 8.5")
Length: 148 - 356 mm (5.8" - 14")
Document Weight
60 - 120 g/m (14 - 32 lb)
Sensor
D-CIS
Auto Detected Size
N/A
Capacity
Face-Down : 250 sheets
Output Full sensing
Yes
Max. Size
216 x 356 mm (8.5" x 14")
Min. Size
76.2 x 127 mm (3" x 5")
Margin(T/B/L/R)
T/B/L/R : 1 mm
Support
Built-in
Media sizes
A4 / Letter / Oficio / Folio / Legal / JIS B5 / ISO B5 / Executive /

Statement / A5
Media types
Plain / Thin / Thick / Recycled / Bond / Pre-printed / Cotton / Colored
Media weight
60 ~ 120 g/m (16 - 32 lb)
Duplex Printing
2-9
50 Sheets
Document Size
Printing size
Thin Paper (60 - 69 g/m)
Capacity
ADF
Output Stacking
2.2.7. Software and Solution

Item
Application
Mobile Printing
Solution
Security
Specification
Anyweb Print
N/A
Easy Printer Manager
Windows / Mac
Easy Color Manager
N/A
Easy Document Creator
Windows / Mac
Net PC Fax
Windows / Mac
Direct Printing Utility
Windows
Easy Deployment
Manager
Windows
Easy Eco Driver
Windows
Universal Printer Driver
Windows / Mac
Universal Scan Driver
N/A
GCP (Google Cloud Print)
Yes
AirPrint
Yes
Device Management
SyncThru
Output Management
CounThru
Document Management
and Distribution
SmarThruWorkFlow
Security
SecuThru
Mobility
Any#
Authentication (Local)
Yes
Authentication (Network)
Yes (Kerberos / SMB / LDAP)
IP Address Filtering
IPv4 Filtering / IPv6 Filtering / MAC Filtering
HDD Overwrite
(Standard)
N/A
HDD Overwrite (Max.

Overwrites)
N/A
Secure Print
Yes
Encrypted Secure Print
Yes
Encrypted PDF Mode

(Encrypted Scanning)
Yes
IP Sec
Yes
Smart Card
Authentication
N/A
2-10
2.2.8. Supplies
Items
Toner Cartridge
Model Name
Life
Initial
Approx. 6,000 pages
Standard
MLT-D201S
Approx. 10,000 pages
High Yield
MLT-D201L
Approx. 20,000 pages
NOTE
Declared yield value in accordance with ISO/IEC 19752. The number of pages may be affected by operating environment,
printing interval, graphics, media type and media size.
Depending on the options, percentage of image area and job mode used, the toner cartridges lifespan may differ.
2.2.9. Maintenance Part

Some of the machines parts have shorter life span than machines life.
To ensure that the machine produces good copies and to extend its service life, it is recommended that these maintenance
parts at specific intervals be replaced as instructed.
Item
Part Code
Life
Pick up / Forward roller
JC93-00540B
200,000 pages
JC93-00540B
100,000 pages
MP Pick up / Forward roller
JC90-01540A
100,000 pages
MP Separation roller
JC73-00328A
100,000 pages
Transfer roller
JC66-02842A
100,000 pages
(for Tray1)
Separation roller
(for Tray1)
Fuser Unit
DSDF Roller
JC91-01023A (110V)
JC91-01024A (220V)
90,000 pages
JC8200379A
100,000 pages
JC8200380A
100,000 pages
JC97-02259A
200,000 pages
JC97-02259A
100,000 pages
(A/S ASSY-PICK UP HOUSING)

DSDF separate roller
(A/S ASSY-SEPARATE
ROLLER)
Pick up / Forward roller
(for Optional Tray)
Separation roller
(for Optional Tray)
NOTE
Depending on the print patterns and job mode used, the lifespan may differ.
Refer to Chapter 3.2.2 for replacing the maintenance parts.
2-11
2.2.10. Option
Option List
Item
Model
Remark
Optional trays (Tray2, Tray3, Tray4)
SL-SCF4000
550 Sheets (Plain paper 75g/m (20 lb

bond))
Stand
SL-DSK065S
Memory module
SL-MEM001
2 GB
Wireless/NFC kit
SL-NWE001X
Wireless + NFC
2-12
2.3. System Configuration

1) Front View
Dual scan document feeder cover
12
Push-release of multi-purpose tray
Dual scan document feeder width guides
13
Multi-purpose tray
Dual scan document feeder input tray
14
USB memory port
Dual scan document feeder output tray
15
Output support tray
Push-release of front cover
16
Output tray
Control panel
17
Scanner lid
Cover for optional memory and optional tray *
18
Scanner glass
Front cover
19
Paper width guides on a multipurpose tray
Tray 1
20
Multi-purpose support tray
10
Optional tray **
21
Toner cartridge
11
Paper level indicator
* Open this cover to install the optional memory and optional tray.
** Install the optional tray if it is necessary.
2-13
2) Rear view
Cover for optional Wireless/NFC kit *
Rear cover
Rear cover handle
Power receptacle
Power-switch
USB port
Network port
EDI port for card reader
Telephone line socket (LINE)
10
Extension telephone socket (EXT.)
11
Duplex unit
* Open this cover to install the optional wireless/NFC kit required for the wireless/NFC features.
2-14
3) System Layout
2-15
Dual Scan Document Feeder (DSDF)
Optional tray (SCF 2nd, 3th, 4th)
Platen Unit
Pick up roller / Separation roller/ Forward roller
Exit Unit
MP tray
LSU
10
Toner Cartridge
Fuser Unit
11
OPE Unit
Cassette (Tray 1)
4) Paper Path
2-16
2.4. Feeding System
2.4.1. Feeding System Overview

The feeding system picks up a paper from the cassette or MP tray and transports it to the machine inside. It mainly consists
of the cassette, pick up/forward/separation roller, feed roller, registration roller, transfer roller unit, exit unit, duplex
unit and drive unit.
2-17
[ Feeding System Component ]
No.
Description
No.
Description
Tray 1 Paper tray
MP Tray pick up / forward / separation rollers
Tray 2 Paper tray
10
Tray 1 feed roller
Tray 3 Paper tray
11
Tray 2 feed roller
Tray 4 Paper tray
12
Tray 3 feed roller
Tray 1 pick up / forward / separation rollers
13
Tray 4 feed roller
14
Registration sensor
15
Registration roller
16
Transfer roller
2-18
No.
Description
No.
Description
17
Exit sensor
20
Exit roller 3
18
Exit roller 1
21
Bin full sensor
19
Exit roller 2
Pick-Up roller (Tray 1,2,3,4 and MP Tray)

- This roller picks up the paper from the tray.
Forward roller (Tray 1,2,3,4 and MP Tray)
- This roller is placed against the reverse roller. It transports the paper from the pick up roller to feed roller.
Reverse roller (Tray 1,2,3,4 and MP Tray)
- This roller is placed against the forward roller and transports only one sheet to the feed roller. When two sheets of
paper or more are transported from the pick up roller, the load of the torque limiter of the reverse roller is heavier
than the frictional force between the sheets. As a result, the reverse roller is stopped and the lower paper does
not advance any further.
Feed roller
- This roller transports the paper sent from the forward/reverse roller to the registration roller.
Registration roller
- This roller aligns the leading edge of the paper and transports the paper to the transfer roller Assy.
Registration sensor
- This sensor detects that the leading edge of the paper is arrived to the registration roller and the tail edge passed
by the registration roller.
Exit Sensor
- This sensor detects that the leading edge of the paper is arrived to the exit roller 1 and the tail edge passed by the
exit roller 1.
2-19
2.4.2. Cassette
The cassette stores papers.
Paper size is set using the paper guide in tray.
Basic Cassette (Tray1)
Specification
1) Structure : Drawer Type
2) Paper separation : Reverse roller type
3) Capacity : 550 Sheets ( 80 g/m paper standard)
4) Paper
-
Plain paper : A6, Statement, A5, Executive, B5, A4, Letter, Folio, Oficio, Legal
Auto detect: A5, Executive, B5, A4, Letter, Folio, Legal, Oficio (8 Types)
Special Paper : Envelope, Label, Cardstock
5) Weight : plain paper 60 ~ 163 g/m

6) Plate knock up lift type : Lift Motor + Up Limit Sensor
2-20
2.4.3. Pick-Up Unit

When pickup takes place, the pickup roller transports the paper. The KNOCK-UP moves up by the elevating motor and
the pick up roller comes into contact with the paper. The forward roller and the separation roller serve to make sure that a
single sheet of paper is moved to the paper path, and the paper is moved as far as the registration roller by the work
of the vertical path roller.
2.4.4. MPF(Multi-Purpose Feeder) Unit

The MPF Unit allows feeding of specialty media stock, envelopes, and custom size paper.
Specification
1) Tray capacity : 100 sheets ( 80 g/m standard paper)
2) Media Size : Max 8.514 (215.9 x 355.67 mm) / Min 35 (76.2 x 127 mm)
3) Media weight : Plain paper 60 ~ 220 g/m
2-21
2.5. Image Creation

2.5.1. Printing process overview
This machine uses a toner cartridge, transfer roller, and LSU for mono printing.
The toner cartridge as integrated type consists of the toner bottle, drum unit and development unit. The drum unit
consists of an OPC drum, charge roller, cleaning roller, and cleaning blade. The development unit consists of the deve.
roller, supply roller, Dr.blade, and agitator.
The OPC drum is charged with a negative voltage by the charge roller and is exposed by the light from the LSU (Laser
Scanning unit).
The light produced by a laser creates a latent image by discharging on the surface of the OPC drum. The negatively charged
toners are attracted to the latent image due to the electric field. The toner(real image) on the OPC drum are moved to the
paper by the positive bias applied to the transfer roller.
1) OPC drum charge : The charge roller gives the OPC drum a negative charge.
2) Laser exposure : Light produced by a laser diode(LD) hits the charged OPC drum through the lens and mirrors. The
machine controls the laser beam on/off for the latent image.
3) Development : The developing roller carries the negatively charged toner to the latent image on the OPC drum surface.
4) Transfer : The negatively charged toner is transferred to the paper by transfer voltage.
5) Cleaning for OPC drum : The cleaning blade remove remaining toner on the OPC drum surface after image transfer
to the paper.
2-22
2.5.2. Toner Cartridge

The toner cartridge as integrated type consists of the toner bottle, drum unit and development unit.
The OPC drum diameter is 24.03 mm (circumference : about 75.4mm). / Deve roller diameter is 14.07mm (circumference :
about 37mm).
The toner cartridge uses non magnetic 1 element shatter type toner, the remaining toner is detected by CRUM as Dot
Count method.
After the image is moved to transfer roller, the remaining toner on the OPC drum is removed by the cleaning blade.
The CRUM chip in toner cartridge stores information like a serial number, count.
Development
The toner is supplied to the Agitator-Toner 1 by the Agitator-Toner2 and moves from the supply roller to deve roller.
After the supplied toner on deve roller exits from the Dr.blade, it forms a developer brush. Then toner is attracted to the
surface of the OPC drum only in areas the corresponds to the image area.
2-23
2.6. Fuser unit

It is consisted of a halogen lamp, heat roller, pressure roller, thermistor and thermostat. It fuses the toner on a paper by
heat and pressure to complete the printing job.
Thermistor
Thermostat
Heat Roller
Pressure Roller2
Halogen Lamp
Pressure Roller
1) Thermostat
When a heat lamp is overheated, a Thermostat cuts off the main power to prevent overheating.
Thermostat Type : Non- Contact type
Control Temperature : 190 5
2) Thermistor
It is a temperature detecting sensor.
Temperature Resistance : 7 K(180 )
Rated B-value R25/85 3370K3% (The Rated B-value is calculated from the zero-power resistance measured
at 25 and 85)
3) Heat roller
The heat roller transfers the heat from the lamp to apply heat on to the paper.
The surface of a heat roller is coated with Teflon, so toner does not stick to the surface.
4) Pressure roller
A pressure roller mounted under a heat roller is made of a silicon resin, and the surface also is coated with Teflon.
When a paper passes between a heat roller and a pressure roller, the toner fuses to the surface of a paper permanently
through this combination of heat and pressure.
5) Halogen Lamp
Voltage : 120 V, 115 5 % / 220 V, 230 5 %
Capacity : 850 Watt 42.5W
2-24
2.7. Laser Scanning Unit (LSU)

2.7.1. Laser Scanning Unit Overview
The Laser Scanning Unit (LSU) consists of one polygon motor and one LD (Laser Diode), and forms a latent image on the
surface of OPC drum. For this process, there are a C-DOE lens, F-Theta Lens, reflection mirror (that changes laser beam
path). Also, LD PBA is located to the front of the LSU for interface.
The PD sensor located in LD PBA detects the scanning start line and generates the horizontal sync signal (Hsync).
The picture below shows the main components for LSU.
NOTE
The LSU is the optical precision device. Please handle it carefully and do not remove the cover.
LD PBA
P/Mirror Motor
F- Lens
Reflection Mirror
C-DOE Lens
Information
- Part Code : JC97-04699A [LSU]
2-25
2.7.2. Laser Scanning Optical path
The laser beam is reflected from the mirror [A] and passes through F-theta lens[B]. And then its direction is changed
by the reflection mirror [C]. It is transferred to OPC[D].
The polygon motor speed is controlled by the main CPU.
The LD unit generating the laser beam has the dual beam laser diode with 780nm wavelength. It is controlled by the
LD drive IC.
Item
LD Unit
Specification
Laser Diode : Dual Beam
Driving IC for Dual LD
P/Motor speed
28,587 rpm
Process Speed
242.04 mm/sec
H/W interface
LD Harness : 14 Pin FFC
P/Motor Harness : 5 Pin FFC
2-26
2.8. Drive System

2.8.1. Drive Motors
The following diagram displays the locations of the printer drive motors.
No.
1
2-27
Motor
Motor type
Qty
Function
DRIVE MAIN
BLDC Motor
OPC driving
E-Clutch
Regi Shaft driving
E-Clutch
MP Pick-Up Shaft driving
CST LIFT
PM-STEP Motor
Pick-Up driving
DRIVE FUSER
PM-STEP Motor
Fuser and Exit driving
DUPLEX
PM-STEP Motor
Duplex driving
2.8.2. Main Drive Unit

Front View
Rear View
Information
- Part Code : JC93-00923A [DRIVE MAIN]
2-28
2.8.3. Exit Drive Unit
Information
- Part Code : JC93-01230A [DRIVE-FUSER]
Power Train
Simplex/Duplex : Forward / Reverse Driving by STEP motor
Step motor Gear Gear Gear Gear Gear Gear Gear Exit Roller 3 driving
Step motor Gear Gear Gear Gear Gear Gear Gear Gear Exit Roller 2 driving
Step motor Gear Hub-Clutch Gear Fuser pressure driving
2-29
2.8.4. Tray Lifting Drive Unit
Information
- Part Code : JC93-01231A [DRIVE-CST LIFT]
Power Train
Pick-Up (Forward rotation) / Cassette Lifting (Reverse rotation)
Step motor Gear Gear Pick-Up driving
Step motor Gear Gear Gear Gear Gear Cassette Lifting driving
2-30
2.9. Scanner System

2.9.1. Scanner system overview
The paper surface is exposed by the platen CIS or ADF CIS and the reflected light is passed to the CIS sensor. The function
of the CIS sensor is to change from the optical image data to the electrical(analog) signal. The analog signal is converted to
the digital signal, and then the image process executes to make a image.
This machine uses the digitalized CIS for scan processing. This machine supports the dual scanning by using a platen
CIS and a document feeder CIS.
2-31
2.9.2. Scanner System Components

The following shows the construction and purpose of the scanning system :
1) Input tray & Document guide
This is the tray to feed paper when copying or scanning by the DSDF unit. The paper is aligned by the document guide.
This tray supports LGL, LTR, A4, A5, A6.
2) Pick up module
The pick up module transfers the paper from the input tray to the DSDF inside and separates the paper.
3) Reverse roller system

This machine uses the reverse roller system for the paper separation of the document feeder. The features of this system
are the high yield, high reliability, lower noise in comparison to the pad system.
4) ADF & Platen CIS

This machine supports the dual scanning by using a platen CIS and a document feeder CIS.
5) Platen motor
This is the driving module for moving the platen CIS module. It is located to the right-bottom of the frame-platen.
2-32
2.10. Hardware Configuration

M4080 series Electrical Circuit System consists of the following :
Main board
DSDF board
OPE board
HVPS board
SMPS board, etc.
Diagram of the M4080 Series Electrical Circuit
O PE
7" TSP TO UC H
LC D
512M B
NA N D
OPE M IC O M
STM 8S103
256M B
DD R3
U SB Direct
EDI
2.5" 320G
HD D
N FC
O ption
M odule
USB HU B
MSTEPT
MA IN
B O AR D
USB HU B
STE P
A 4984
X3
MSTEPT
DSD F
DC IS
NAND Flash (O S )
128M B
US B
HOS T
NAND FLAS H
SAT A
STE P
MO TO R
SC AN
D IMM 1G B
MSTEPT
DC IS
SCAN I/F
DD R 3
CONTROLLE R
AD C
EEPRO M
M 24256
32KB
25M H z
I2C X 3
MA C
A-CRU M
SC F3
SC F2
I2C
C horus4_N ext
SC F1
Co re :1G H z /250M H z
SYSTEM : 180M H z
DDR : 660M H z
C ortex-A 9M P /AR M 946ES
UART X 4
US B
DEV IC E
DEBU G
FUSE R
SCA N
DEBU G
SM PS
C lock
G enerator
AS M 3P2863A
VC LK
LSU
Con troll
er
M C LK
NE W Type3R
JC44-00223B
FUSE R
U SB
C LK
24V
5V
N ETW O R K
RTL8211E -VB -C G T
A1000
LSU
3CH DCD C
(1.1V,1.2V,3.3V )
GP IO
D uplex Step M T
M A IN FA N
RegiC lutch
Regi
FEE D
PickUp Step M T
SM PS FA N
M P C lutch
EX IT
BIN_FULL
BLDC M T
Fuser Step M T
M P-EM PTY
PA PER_
EM PTY
Paper_LIM IT
SCA N_HO M E
P_SIZE
D SD F P
PO SITION
PW M
CON T
M HV ,THV ,
D EV_D C
FUSE R _BIA S
SP I
M O D EM
SPEAK ER
HVP S
D SD F P G A P
The main board handles the video control, engine control and scan control.
The main board receives the print data from the host through the network or USB port, and it receives the copy data from the
scan control part. It takes this information and generates printable video bitmap data. It controls all modules required to
print, that is, LSU, HVPS, fan, fuser, scan function, LCD display, touch screen.
2-33
Circuit Board Locations

The following diagrams show the locations of the printer circuit boards:
2-34
2.10.1. Main board

The main board consists of the main processor(1GHz dual core CPU), memory(DDR3 1GB), flash(128MB), 1G Ethernet
PHY, USB2.0 HUB, scan/video/UI/fax signal interface connection, motor driving IC, engine signal interface connection,
power interface.
The main processor controls video, engine, UI display and communicates the various devices. The main board is connected
to the HDD by SATA2 and to the SCF by UART.
Main Board Connection Information
Connection
2-35
LSU Interface
10
EDI
19
SMPS Fan
Outbin Full Sensor
11
Giga RJ45
20
SMPS Power
OPE Power Interface
12
USB Device
21
SMPS Control
CRUM
13
Fuser Thermistor
22
Main Fan
FAX Interface
14
SCF
23
SATA Power
DCIS_Platen Interface
15
Paper Size Sensor
24
Engine Interface
DCIS_ADF Interface
16
Exit Sensor
25
HDD Interface
SCAN Motor / Sensor
17
Duplex Motor / Sensor
26
HVPS
DSDF Motor / Sensor
18
WLAN / NFC
27
DIMM
28
OPE USB HOST
Information
- Part Code : JC9202808A
- Part Name : PBA-MAIN
2-36
2.10.2. OPE
Control panel uses 7 inch touch screen panel for user interface.
1) OPE PBA
Information
- Part Code : JC92-02809A
- Part Name : PBA-OPE
Connection
1
USB HOST
UART1 Debug
Touch Pad Interface
LCD Interface
Key Interface
Main Power Interface
Main USB Interface
2) LCD
2-37
Information
- Part Name : ETC-LCD
Connection
1
Touch Pad Interface
LCD Interface
2-38
2.10.3. SO-DIMM PBA

The SO-DIMM PBA is the system memory module of the main board. It is used for the operating system, some system
application programs, and it stores some print data from the USB and Network port (scanned images, copy data, fax data and
printable video data, etc.). The SO-DIMM PBA includes the following features:
1GB capacity (2GB optional)

NOTE
Only this memory can be installed to the main board. A wise use memory can not be installed.
2.10.4. CRUM PBA

The CRUM PBA includes CRU memory for toner cartridge life cycle counting.
2-39
2.10.5. LIU PBA(Fax board)

The fax(modem) card is used to transfer and receive the fax data through a telephone line. This PBA is controlled by
the main board and has two connectors, connectors, one for the telephone line connection and the other for an external
phone connection.
Information
- PBA name : PBA-LIU
Connection
1
Fax Joint Interface Connector
Tel Line Interface Connector
External Phone Interface Connector
2-40
2.10.6. SCF board

SCF board controls the optional cassette. SCF can be installed Max 3 for M4080 series. SCF board consists of a
controller(S3F443FX), motor drive IC for controlling the feeding timing with the main board.
Information
- PBA Name : PBA-SCF
Connection
2-41
BLDC motor
Main solenoid
Paper size sensor
Interface lower
Interface upper
Regi solenoid
Paper empty sensor
Elevator motor
Paper low sensor
2.10.7. NFC Optional Board (SL-NWE001X)
Information
- PBA-NFC (Part Code : JC9202788A)
- PBA-HUB JOINT (Part Code : JC9202787A)
- PBA-WNPC (Part Code : JC9202767A)
Connection
1
NFC Interface
External USB connection
USB HUB
2-42
2.10.8. SMPS board

SMPS (Switching Mode Power Supply) board supplies electric power to the main board and other boards. It includes
FDB(Fuser Drive Board) function. The voltage provided includes +5V, and +24V from a 110V/220V power input. It has
safety protection modes for over current and overload.
Specification
General Input / Output Voltage
1) Input
-
AC 110V (93.5V ~ 137V) / 10A
AC 220V (187V ~ 275V) / 6.3A
2) Output
-
DC +5V / 4.0A
DC +24V / 6.0A
3) Output Power
-
DC +5V : 20W
DC +24V : 144W
FDB : 850W
Information
110V
220V
Part Code
JC44-00222B
JC44-00223B
Part Name
SMPS V1
SMPS V2
Connection
2-43
Input_AC
Output_AC(to Fuser)
Output_DC(to Main PBA)
Control Signal (from Main PBA)
Input / Output connector

- SMPS, AC Input Connector( CON1 )
PIN ASSIGN
PIN NO
AC_L
AC_N
Description
AC Input
- SMPS, AC Output Connector( CON2 )

PIN ASSIGN
PIN NO
Description
AC_L
AC Output
AC_N
For Fuser
PIN ASSIGN
PIN NAME
Description
+5V1
+5.1V Power
GND
Power Ground
+24V1
+24V Power
+GND
Power Ground
+24V2
+24V Power
GND
Power Ground
+24V3
+24V Power
PIN ASSIGN
PIN NAME
Description
GND
Ground
24V_ON/OFF
24V ON/OFF
Relay on
Fuser Relay
24VS
Photo Triac Bias
Fuser on
Fuser on
- SMPS,DC Output Connector( CON3 )
- SMPS, Signal Connector2( CON4 )
2-44
2.10.9. HVPS board

HVPS(High Voltage Power Supply) board generates high-voltage channels, which include THV, MHV, DEVE DC,
Fuser-bias.
Information
- Part Code : JC4400197A
- Part Name : HVPS
Connection
1
SUPPLY
OPC
DR.BLADE
MHV
THV
HVPS INPUT (CN1)
DEVE DC
Connection (HVPS Input)

HVPS INPUT (CN1)
2-45
Description
PIN NAME
PIN ASSIGN
Input Voltage
3.3VS
Input Voltage
3.3V
DGND
DGND
DGND
DGND
PWM signal
PWM_FUSER_BIAS
PWM signal
PWM_MHV
PWM signal
PWM_DEVE_DC
PWM signal
PWN_THV
nEN signal
nTHV_EN
9
HVPS INPUT (CN1)

Description
PIN NAME
PIN ASSIGN
Output voltage
THV_READ
10
DGND
DGND
11
Input Voltage
24VS
12
Specification
1) Input Voltage : DC 24V, 3.3V
2) Output Voltage
-
MHV : -1240V
DEVE DC : -338V
BLADE : -389V
SUPPLY : -489V
THV+ : 1315V
THV- : -1000V
FUSER : -240V
2-46
2.10.10. Electrical Parts Location

1) Sensor
Ref.
Description
Part Code
S1
PHOTO-INTERRUPTER
0604-001393
(MP)
S2
PHOTO-INTERRUPTER
0604-001393
(PICK-UP)
S3
PHOTO-INTERRUPTER
0604-001393
(PICK-UP)
S4
PHOTO-INTERRUPTER
0604-001393
(FRAME-MIDDLE)
S5
PHOTO-INTERRUPTER
0604-001393
(FRAME-MIDDLE)
S6
PHOTO-INTERRUPTER
0604-001393
(FRAME-MIDDLE)
S7
PHOTO-INTERRUPTER
0604-001393
(FRAME-EXIT)
S8
THERMISTOR-NTC ASSY
1404-001417
(FRAME)
2-47
Ref.
Description
Part Code
S9
THERMOSTAT
4712-001091
(FUSER)
S10
THERMISTOR-NTC
1404-001640
(FUSER)
S11
PHOTO-INTERRUPTER
0604-001415
(SCANNER)
S12
PHOTO-INTERRUPTER
(DSDF)
S13
PHOTO-INTERRUPTER
(DSDF)
S14
PHOTO-INTERRUPTER
(DSDF)
S15
PHOTO-INTERRUPTER
(DSDF)
2-48
2) Motor and Clutch
Ref.
Description
Part Code
M1
Main motor
JC31-00075D
M2
Lift / Pickup motor
JC93-00336A
M3
Exit / Fuser motor
JC93-00812A
M4
Duplex motor
JC93-00336A
M5
Scan motor
JC93-00316A
M6
DSDF pickup motor
M7
DSDF feed motor
C1
Registration clutch
JC47-00035C
C2
MP pickup clutch
JC47-00035C
2-49
3) Fan
Ref.
Description
Part Code
F1
Main Fan
JC31-00161A
F2
SMPS Fan
JC31-00152B
2-50

3.1. Precautions when replacing parts
3.1.1. Precautions when assembling and disassembling
Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature
rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.
Do not make any unauthorized changes or additions to the printer, these could cause the printer to malfunction and
create electric shock or fire hazards.
Take care when dismantling the unit to note where each screw goes. There are 19 different screws. Use of the wrong
screw could lead to system failure, short circuit or electric shock.
Do not disassemble the LSU unit. Once it is disassembled dust is admitted to the mirror chamber and will seriously
degrade print quality. There are no serviceable parts inside.
Regularly check the condition of the power cord, plug and socket. Bad contacts could lead to overheating and firfe.
Damaged cables could lead to electric shock or unit malfunction.
3.1.2. Precautions when handling PBA

Static electricity can damage a PBA, always used approved anti-static precautions when handling or storing a PBA.
Precautions when moving and storing PBA

1) Please keep PBA in a conductive case, anti-static bag, or wrapped in aluminum foil.
2) Do not store a PBA where it is exposed to direct sunlight.
Precautions when replacing PBA

1) Disconnect power connectors first, before disconnecting other cables.
2) Do not touch any soldered connections, connector terminals or other electronic parts when handling insulated parts.
Precautions when checking PBA

1) Before touching a PBA, please touch other grounded areas of the chassis to discharge any static electrical charge
on the body.
2) Take care not to touch the PBA with your bare hands or metal objects as you could create a short circuit or get an
electric shock. Take extra care when handling PBAs with moving parts fitted such as sensors, motors or lamps as
they may get hot.
3) Take care when fitting, or removing, screws. Look out for hidden screws. Always ensure that the correct screw is
used and always ensure that when toothed washers are removed they are refitted in their original positions.
3-1
3.1.3. Releasing Plastic Latches

Many of the parts are held in place with plastic latches. The latches break easily; release them carefully.
To remove such parts, press the hook end of the latch away from the part to which it is latched.
3-2
3.2. Replacing the maintenance part
3.2.1. Fuser Unit

CAUTION
4. Push down on both fuser levers.
The temperature gets hot around the Fuser Unit. To

prevent burns, make sure the Fuser Unit area is cool
before performing any maintenance.
1. Turn the machine off.

2. Remove the duplex unit.
5. Push down on both green points of the FRAME-REAR.
3. Lift up the left side of the rear cover to release it from

the holder. Then remove the rear cover.
6. Release the FRAME-REAR while pushing it to the left.
3-3
7. Remove 6 screws. Remove the HOLDER-EXIT

SENSOR. Then, release the fuser unit.
3-4
3.2.2. Transfer Roller

1. Open the front cover. Remove the toner cartridge.
2. Remove the transfer roller holder while pushing its
hooks to the middle. Then, release the transfer roller.
3-5
3.2.3. Separation Roller

1. Remove the cassette.
3. Lift small tap, then remove the separation roller.
2. Open the separation roller cover.
3-6
3.2.4. Pick-up Roller and Forward Roller

3-7
2. Lift small tap, then remove the pick up and forward

roller.
3.2.5. SCF Separation Roller

1. Remove the SCF cassette.
3. Lift small tap, then remove the separation roller.
2. Open the separation roller cover.
3-8
3.2.6. SCF Pick-up Roller and Forward Roller

3-9
2. Lift small tap, then remove the pick up and forward

roller.
3.3. Replacing the main SVC part

3.3.1. Right Cover
1. Open the front cover. Remove 2 screws.
3. Remove the right cover by releasing the side hooks.
2. Remove 2 screws from the rear.
3-10
3.3.2. Left Cover

1. Open the front cover. Remove 2 screws.
3. Remove the right cover by releasing the side hooks.
2. Remove 2 screws from the rear.
3-11
3.3.3. Rear Cover

1. Remove the duplex unit.
2. Lift up the left side of the rear cover to release it from

the holder. Then remove the rear cover.
3-12
3.3.4. Main Board

1. Remove the right cover. (Refer to 3.3.1.)
2. Unplug all harness on the main board. Remove 5
screws. Then, release the main board.
3-13
3.3.5. HDD
3. Release the HDD after removing 4 screws.
2. Unplug HDD cables. Remove 3 screws. Then, release

the guide with HDD.
3-14
3.3.6. HVPS Board

2. Remove the HDD. (Refer to 3.3.5.)
5. Remove 5 screws. Unplug the harness. Then, release

the HVPS board.
3. Remove 1 screw and unplug the fan connector.
4. Remove the FRAME-DUCT MAIN.
3-15
3.3.7. SMPS Board

2. Release the harness from the holder of the SMPS cover.
Remove 3 screws and unplug the fan connector. Then,
release the SMPS cover.
3. Unplug the harness on the SMPS board. Remove 4

screws. Then, release the SMPS board.
3-16
3.3.8. Duplex Motor

2. Release the harness from the holder of the SMPS cover.
Remove 3 screws and unplug the fan connector. Then,
release the SMPS cover.
3-17
3. Unplug the motor connector. Remove 2 screws. Then,

release the duplex motor.
3.3.9. Fuser Drive Unit

1. Remove the left cover. (Refer to 3.3.2.)
2. Unplug the motor connector. Remove 3 screws. Then,
release the Fuser Drive Unit.
3-18
3.3.10. Main Drive Unit

2. Release the harness from the guide. Remove 2 screws.
Then, release the harness guide.
3-19
3. Unplug the motor and clutch connectors. Remove 7

screws. Then, release the main drive unit.
3.3.11. CST-Lifting Drive Unit

2. Unplug the motor. Remove 3 screws. Then, release
the CST-Lifting Drive Unit.
3-20
3.3.12. Paper Size Sensor

4. Remove the paper size sensor on the opposite side.

3. Unplug the sensor connector. Then, release the hook
while pushing it to the middle.
3-21
3.3.13. OPE Unit

1. Open the DSDF Unit.
4. Unplug the OPE cable and release the OPE Unit.
2. Pull up and release the OPE cover.
3. Remove 6 screws.
5. Unplug the flat cable. Remove 4 screws. Then, release

the OPE PBA.
NOTE
When unplugging the flat cable, be careful not to damage
it.
3-22
3.3.14. Scanner Unit

1. Remove the rear cover. (Refer to 3.3.1.)
6. Remove 2 screws from the rear side.
2. Remove the OPE Unit. (Refer to 3.3.13.)

3. Remove 3 screw-caps and 3 screws.
4. Remove 7 screws. Then, release the OPE bottom cover.
7. Lift up the rear of the scanner unit slightly, then release

the whole scanner unit.
5. Unplug the DSDF / Scanner harness from the main

board.
3-23
3.3.15. DSDF Unit

1. Remove the scanner unit. (Refer to 3.3.14.)
4. Lift up and release the DSDF unit.
2. Release the harness from the bottom of the platen unit.
3. Remove the Cover-Connector.
3-24
3.3.16. Fax Board

1. Remove the Scanner Unit. (Refer to 3.3.14.)
2. Remove 3 screws. Then, release the COVER-MIDDLE
R.
3-25
3. Unplug the harness. Remove 3 screws. Then, release

the fax board.
3.3.17. Middle Cover

1. Remove the Scanner Unit. (Refer to 3.3.14.)
5. Remove 6 screws from the top side.

R.
6. Lift up and release the middle cover.

L.
4. Remove 2 screws from the front side.
3-26
3.3.18. LSU
4. Remove 4 screws. Then, release the LSU.
2. Remove the middle cover. (Refer to 3.3.17.)

3. Unplug the LSU harness.
3-27
3.3.19. Exit Unit

6. Remove 4 screws.
2. Remove the rear cover. (Refer to 3.3.3.)

3. Remove the middle cover. (Refer to 3.3.17.)
4. Remove the Exit Gear.
7. Remove the Exit Unit.
5. Remove 2 screws.
3-28
3.3.20. Bin-Full Sensor

1. Remove the Exit Unit. (Refer to 3.3.19.)
3. Remove the Bin-Full sensor.
2. Remove 3 screws. Then, remove the

FRAME-BINFULL.
3-29
3.3.21. MP Unit
5. Remove the COVER-FRONT.
2. Release the linker between MP-TRAY and COVER-MP.
3. Remove the MP-TRAY.
6. Remove 2 screws. Then, release the bracket.
4. Remove the COVER-MP.
3-30
7. Pull down on both green point of the MP Unit.
9. Remove the MP Unit.
8. Unplug the MP connector.
3-31
3.3.22. MP Roller
1. Open the front cover.
3. Release the MP roller Assy while pushing it to the left.
2. Remove the MP roller cover.
3-32
3.3.23. Second Cassette Feeder (Optional Tray)
3.3.23.1. PBA-SCF
2. Remove 3 screws.
5. Remove 7 screws. Then, remove the Frame Dummy

Right.
3. Remove the Cover Dummy Front.
6. Remove 3 screws. Then, release the PBA-SCF.
4. Remove 2 screws. Then, remove the Cover-Right.
3-33
3.3.23.2. Lift Unit

2. Remove 3 screws.

Right.
6. Remove 4 screws. Then, release the Lift Unit.
3-34
3.3.23.3. Clutch
2. Remove 3 screws.

Right.
6. Remove 2 E-RINGs and 2 BUSHs. Remove 2 screws.

And then, remove the bracket.
7. Open the harness clamp. Unplug the clutch connector.

And then, release the clutch.
3-35
3.3.23.4. Drive Unit

2. Remove 3 screws.

Right.
6. Remove 4 screws. Then, release the Drive Unit.
3-36
4. Troubleshooting
4. Troubleshooting
4.1. Control panel
Display screen
Shows the current machine status and prompts during an operation. You can
set menus easily using the display screen.
Job Status
Shows the jobs currently running, queued jobs, completed jobs, current error
code or secured jobs.
Counter
Shows the amount of paper used.
Numeric keypad
Dials numbers and enters alphanumeric characters. You can also enter the
number value for document copies or other options.
Eco
Turn on Eco mode. Turn on the Eco mode to reduce toner consumption and
paper usage when pc-printing and copying only.
Power / Wake Up
Turns the power on or off. When the blue LED is on, the machine is powered
on and you can use it. To turn the machine off, press and hole this button for
at least 3 seconds. Press Yes when the confirmation window appears.
Clear
Deletes characters in the edit area.
Interrupt
Stops a job in operation for urgent copying.
Stop
Stops an operation at any time. The pop-up window appears on the screen
showing the current job that the user can stop or resume.
10
Start
Starts a job.
11
Redial/Pause
Redials the recently sent fax number or received caller ID in ready mode, or
inserts a pause (-) into a fax number in edit mode.
12
Log out
Allows user to log out.
13
On Hook Dial
When you press this button, you can hear a dial tone. Then enter a fax number.
It is similar to making a call using a speaker phone.
14
Reset
Resets the current machine setup.
15
Status LED
Shows the status of your machine
4-1
4. Troubleshooting
NOTE
When you use the display screen, use your finger only. The screen may be damaged with a sharp pen or anything else.
4.1.1. Introducing the display screen and useful buttons

Display screen
NOTE
For more information, refer to the user guide.
The display screen on the control panel allows user-friendly operation of the machine. Once you press the home icon on
the screen, it shows the display screen. The display screen image in this users guide may differ from your machine
depending on its options or models.
Copy : Enters the Copy menu.

Fax : Enters the Fax menu. Fax is activated on the display screen by installing an optional fax kit.
Stored Document : Enters the Stored Document menu.
Shared Folder : Enters the Shared Folder menu.
Scan to Email : Enters the Scan to Email menu.
Scan to Server : Enters the Scan to Server menu.
Scan to PC : Enters the Scan to PC menu.
Scan to Shared Folder : Enters the Scan to Shared Folder menu.
Quick Copy : Enters the Quick Copy menu.
ID Copy : Enters the ID Copy menu.
USB : Enters the USB menu. When a USB memory device is inserted into the USB memory port on your machine,
USB is activated on the display screen.
Scan to USB : Enters the Scan to USB menu. When a USB memory device is inserted into the USB memory port on
your machine, Scan to USB is activated on the display screen
Machine Setup : You can browse current machine settings or change machine values.
Samsung Cloud : In order to use this menu, Samsung Cloud Printer should be registered. For more information, contact
your local Samsung dealer or the retailer where you purchased your machine
4-2
4. Troubleshooting
SmarThru WorkFlow : In order to use this menu, SmarThru WorkFlow should be installed. For more information,
contact your local Samsung dealer or the retailer where you purchased your machine.
Counter button
When you press the Counter button on the control panel, You can see the number of impressions. When you select
Device, you can see the number of impressions by device. An impression typically refers to a single side of a sheet
and not a one-sided print.
Total Usage : Displays the total number of impressions.

Send Usage : Displays the number of images sent via email, server, etc.
Fax Send Usage(PSTN) : Displays the number of sent faxes.
When you select User, you can see the number of usage, limit, and remaining usage by each user.
Eco button
The eco feature allows you to save print resources and leads you to eco-friendly printing. When you press the Eco button,
the machine turns eco mode on or off. If the eco mode is on, you can see the eco image on some features. Some options
in the features are not available to use in the eco mode.
NOTE
Only administrators have permission for Eco Setting in Machine Setup
If the machine requests a password for eco mode, you need to enter the password.
The Eco button is activated only for Copy, Quick Copy menus.
Status
Description
Off
The machine is not in Eco mode.
Green
On
The machine is in Eco mode.
Job Status button

When you press the Job Status button, the screen lists the currently running, queued, and completed jobs.
Interrupt button
When you press the Interrupt button, the machine goes into interrupt mode, which means it stops the current printing job for
an urgent copy job. When the urgent copy job is completed, the previous printing job continues.
Status
Description
Off
The machine is not in interrupt printing mode.
Green
4-3
On
The machine is in interrupt printing mode.
4. Troubleshooting
4.2. Understanding the LEDs

The color of the Status indicates the machines current status.
NOTE
Some LEDs may not be available depending on model or country
To resolve the error, look at the error message and its instructions from the troubleshooting part.
You also can resolve the error with the guideline from the computerss Samsung Printing Status program window.
Status LED
The color of the status LED indicates the machine's current status.
Status
Description
Off
Blue
The machine is off-line.
The machine is in power saver mode. When data is received, or any button is pressed, it
switches to on-line automatically.
On
The machine is on-line and can be used.
Blinking
Fax
The machine is sending or receiving faxes.
Copy
The machine is copying documents.
Scan
The machine is scanning documents.
Print
Orange
On
Blinking
When the status LED slowly blinks, the machine is receiving data
from the computer.
When the status LED blinks rapidly, the machine is printing data.
The toner cartridge life is totally empty. Remove the old toner cartridge and install a
new one.
A paper jam has occurred.
The door is open. Close the door.
There is no paper in the tray. Load paper in the tray.
The machine has stopped due to a major error. Check the display message
A minor error has occurred and the machine is waiting for the error to be cleared.
Check the display message. When the problem is cleared, the machine resumes its
original task.
The toner cartridge life is near the end of its life. Order a new toner cartridge. You can
temporarily improve print quality by redistributing the toner.
NOTE
Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs
and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by operating environment, printing
interval, media type, and media size. Some amount of toner may remain in the cartridge even when the orange LED is on and
the printer stops printing.
Power LED
Status
Description
Off
The machine is off-line.
4-4
4. Troubleshooting
Status
Blue
4-5
Description
On
The machine is on-line and can be used.
The machine is in power save mode. When data is received, or any screen is pressed, it
switches to on-line automatically.
4. Troubleshooting
4.3. Updating Firmware

This chapter includes instructions for updating the printer firmware. You can update the printer firmware by using one
of the following methods :
Update the firmware by using the printer control panel

Update the firmware by using the network.
NOTE
After FW upgrade with memory clear, DSDF CIS Shading required. About DSDF Shading, please refer to Shading Test in
4.6.5 Diagnostics
4.3.1. Updating from the Printer Control Panel

WARNING
Failure to follow these instructions could lead to corruption issues and prevent the proper operation of this printer.
Follow all of the instructions carefully.
1) Download the firmware file from the Global Service Partner Network (GSPN) or Technical Support Portal (TSP) website.
2) Unzip the firmware file to a folder on your PC.
3) Copy the firmware file (*.hds or *.par) to a USB flash drive.
4) Plug the USB flash drive into the USB port.
5) Press the button on control panel in this order. (Settings > Admin Settings > Application Management > Application >
Install)
6) The installation window will list the files on the USB drive. Touch the name of the firmware file to select it.
7) Press the OK button after selecting the file.
8) Once the installation is complete, OK button will be activated. Press OK button.
4-6
4. Troubleshooting
4.3.2. Updating from the Network

WARNING
Failure to follow these instructions could lead to corruption issues and prevent the proper operation of this MFP. Follow
all of the instructions carefully.
Perform the following procedure to update the MFP firmware from the network.
1) Download the firmware file from the Global Service Partner Network (GSPN) or Technical Support Portal (TSP) website.
2) Access a web browser, such as Internet Explorer, from Windows. Enter the machine IP address of your printer
(http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go. Login as Admin in Sync Thru Web
Service.
NOTE
Login using the Administrator ID and Password established during initial machine setup.
3) Click on Maintenance > Application Management > Application > Add.
4-7
4. Troubleshooting
4) Choose installation file (F/W file) by browsing the file system and click [OK].
5) The uploading step will start.
6) After uploading the f/w file on MFP, validation information will appear. Check the [Overwrite] check-box if you want
to force the firmware update even if the firmware version to be installed is lower or same with the currently installed
firmware in the device. Press [OK] to start the firmware upgrade.
4-8
4. Troubleshooting
7) The firmware update will start.
8) Once the installation is complete, the machine power-off and power-on automatically.
4-9
4. Troubleshooting
4.4. Clearing Jams

4.4.1. Clearing paper jams
NOTE
To avoid tearing the paper, pull the jammed paper out slowly and gently.
In tray1
1) Pull out tray1.
2) Remove the jammed paper by gently pulling it straight out.
3) Insert tray 1 back into the machine until it snaps into place.
4-10
4. Troubleshooting
If you do not see the paper in this area, stop and go to next step:
4) Open the front cover.
5) Remove the toner cartridge.
4-11
4. Troubleshooting
6) Open the MP Jam guide.
7) Remove the jammed paper. Then, close the MP Jam guide.
8) Install the toner cartridge.
4-12
4. Troubleshooting
9) Close the front cover.
4-13
4. Troubleshooting
In optional tray
NOTE
The procedure is same for all optional trays.
1) Pull out optional tray 2.
2) Remove the jammed paper from the machine.
3) Insert tray 2 back into the machine until it snaps into place.
4-14
4. Troubleshooting
If you do not see the paper in this area, stop and go to next step :
4) Pull out tray2.
5) Pull the paper straight up and out.
4-15
4. Troubleshooting
6) Insert the tray2 back into the machine.
7) Open the rear cover.
8) Remove the jammed paper.
4-16
4. Troubleshooting
9) Close the rear cover.
In the multi-purpose (or manual feeder) tray

1) If the paper is not feeding properly, pull the paper out of the machine.
2) Open and close the front cover.
4-17
4. Troubleshooting
Inside the machine

CAUTION
The fuser area is hot. Turn the machine off and let the machine cool before removing paper from the Fuser Unit area.
Failure to take care when removing paper from this area may cause injury.
2) Pull the toner cartridge out.
4-18
4. Troubleshooting
4) Open the MP Jam guide.
5) Remove the jammed paper. Then, close the MP Jam guide.
6) Install the toner cartridge.
4-19
4. Troubleshooting
4-20
4. Troubleshooting
In exit area
NOTE
The fuser area is hot. Take care when removing paper from the machine.
4-21
4. Troubleshooting
6) Pull down the fuser levers.
4-22
4. Troubleshooting
7) Open the fuser jam guide.
8) Remove the jammed paper gently by pulling it straight out.
CAUTION
Be careful when servicing this area as the Fuser Unit is extremely hot.
9) Close the fuser jam guide.
4-23
4. Troubleshooting
10) Pull up the fuser levers.
In the duplex unit area

1) Remove the rear bottom dummy cover. Then, pull out the duplex unit.
4-24
4. Troubleshooting
2) Open the duplex jam guide.
4) Close the duplex jam guide.
5) Lock the duplex jam guide.
4-25
4. Troubleshooting
7) Install the duplex unit.
8) Install the rear bottom dummy cover
4-26
4. Troubleshooting
4.4.2. Clearing original document jams

Original paper jam in front of scanner
1) Open the document feeder cover.
2) Gently remove the original carefully from the document feeder.
3) Close the document feeder cover.
4-27
4. Troubleshooting
Original paper jam inside of scanner

1) Open the document feeder cover.
3) Close the document feeder cover.
If you see no paper in this area, go to next step.
4-28
4. Troubleshooting
4) Open the document feeder.
5) Grasp the misfeed original, and remove the paper from the feed area by carefully pulling it.
6) Close the document feeder.
4-29
4. Troubleshooting
Original paper jam in exit area of scanner

1) Lift up the stacker.
3) Pull down the stacker.
4-30
4. Troubleshooting
4.5. Useful management tools

4.5.1. SyncThru Web Service
This chapter gives you step-by-step instructions for setting up the network environment through SyncThru Web Service.
NOTE
Internet Explorer 6.0 or higher is the minimum requirement for SyncThru Web Service.
Some menus may not appear on the display screen depending on the settings or models. If so, it is not applicable to
your machine.
What is SyncThru Web Service?

If you have connected your machine to a network and set up TCP/IP network parameters correctly, you can manage the
machine via SyncThru Web Service. Use SyncThru Web Service to :
View the machines device information and check its current status.
Change TCP/IP parameters and set up other network parameters.
Change the printer preference.
Set the email notifications advising of the machines status.
Get support for using the machine.
Upgrade machine firmware.
Required web browser
You need one of the following web browsers to use SyncThru Web Service.
Internet Explorer 6.0 or higher

Chrome 4.0 or higher
FireFox 3.0 or higher
Safari 3.0 or higher
Connecting to SyncThru Web Service
[ IPv4 supported web browser ]
1) Start a web browser, such as Internet Explorer, that supports IPv4 addressing as a URL.
Enter the machines IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.
NOTE
You can get the machines IP address from the machine report.
2) Your machines SyncThru Web Service website opens.

[ IPv6 supported web browser ]
1) Start a web browser, such as Internet Explorer, that supports IPv6 addressing as a URL.
4-31
4. Troubleshooting
2) Select one of the IPv6 addresses (Stateless Address, Stateful Address, Manual Address) from Network Configuration
Report.
NOTE
You can get the machines IPv6 address from the machine report.
3) Enter the IPv6 addresses (eg., http://[3ffe:10:88:194:213:77ff:fe82:75b]).

NOTE
The address must be enclosed in '[ ]' brackets.
4) Your machines SyncThru Web Service website opens.
Logging into SyncThru Web Service

Before configuring options in SyncThru Web Service, you need to log-in as an administrator. You can still use SyncThru
Web Service without logging in, but you will not have access to or view the Settings tab and the Security tab.
1) Click Login on the upper right of the SyncThru Web Service website. A log-in page appears.
2) Type in the ID and Password.
Use the same login ID, Password, Domain as when logging in from the machine.
Information tab
This tab gives you general information about your machine. You can check things, such as the machines status, supplies
status, count information, network information, and more. You can also print reports, such as configuration page.
Active Alerts: You can check the current alerts in the machine. Use this information to troubleshoot machine errors.
Supplies: You can check the supplies information. For toner cartridges and imaging units, supplies status is displayed
with a visual graph showing you the amount of each supply left. Page counts are also available which can help you
predict when to change the supplies. This feature is also available from the machine.
Usage Counters: You can check the billing information and usage counter of the machine. This feature is also available
from the machine.
Current Settings: Shows the current settings of the machine and network.
Machine Information: Shows the current machine settings.
Network Information: Shows the current network settings. Use this page as a reference and change the necessary
settings needed for using the network.
Security Information: Shows the current security settings of the machine and network.
Print Information: You can print all the reports provided by your machine. You can use these reports to help you
maintain your machine. This feature is also available in the machine.
Address book tab

You can manage the address book. This feature is also available from the machine.
Individual: You can manage individual entries in the address book.

Group: You can manage group address books.
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4. Troubleshooting
Settings tab
Settings tab has sub menus, Machine Settings and Network Settings. You cannot view or access this tab if you do not
log-in as an administrator.
Machine Settings: You can set machine settings.

- System: You can set machine related settings.
- Printer: You can set print related settings such as darkness or adjust the background. This feature is also available
from the machine.
- Copy: You can set copy related settings such as darkness or adjusting the background.
- Fax : You can set fax related settings such as fax number or redial times. This feature is also available from
the machine
- Scan: You can set scan related settings. This feature is also available from the machine.
- E-mail Notification: When an error occurs or the consumables are running out, the machine sends a notification
to the administrator via email. You can set whether to use this feature or not. You can also select which alerts to
receive and when.
Network Settings: You can set up the network environment to use your machine as a network machine. You can also
set the settings from the machine.
- General: You can set general machine information to use in the network and set ethernet settings. This feature is
also available from the machine.
- TCP/IPv4, TCP/IPv6, Raw TCP/IP, LPR/LPD, IPP, Telnet, WSD, SLP, UPNP, mDNS, CIFS, SNMPv1/v2,
SNMPv3: You can set protocol settings.
- Outgoing Mail Server (SMTP): You can set server settings for outgoing emails. If this setting is not configured,
you cannot use scan to email feature. Outgoing emails will be sent through SMTP server you set here.
- HTTP: You can allow or block users from accessing the SyncThru Web Service.
- Proxy: You can set proxy settings and enable authentication.
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4. Troubleshooting
Security tab
The security tab has System Security, Network Security, User Access Control and System Log. You cannot access this
tab if you do not log-in as an administrator.
System Security: From the SyncThru Web Service, select the Security tab > System Security.
- System Administrator : Enter the system administrators information. The machine sends email notification to the
email address set here. This feature is also available from the machine.
- Feature Management : You can enable/disable network features. Check the features you want to enable and
click Apply.
- Information Hiding : You can enable/disable network features. Check the features you want to enable and
click Apply.
- Restart Device : You can reboot your machine. Click the Restart Now button to reboot.
Network Security: From the SyncThru Web Service, select the Security tab > Network Security.
- Digital Certificate: You can manage digital certificates. A digital certificate is an electronic certificate that verifies
the secure association between communication nodes. You need to add the certificate for SSL communication.
- Secure Connection : You can enable or disable secure connection to use more enhanced secure network channel.
For secure communication, using the Secure Connection feature is recommended.
- SNMPv3 : You can set SNMPv3.

- IP Security : You can set IP security settings.
- IP/MAC Filtering : You can set filtering options for IP and MAC addresses. If the administrator does not add a
filtering rule for IPv4, IPv6, and MAC addresses, nothing is filtered. If the administrator has added a filtering rule,
filtering will be applied to the entered IPv4, IPv6, and MAC addresses.
IPv4 Filtering: You can enable/disable IPv4 filtering as well as manage filtering rules.
IPv6 Filtering: You can enable/disable IPv6 filtering as well as manage filtering rules.
MAC Filtering: You can enable/disable Mac filtering as well as manage filtering rules.
- 802.1x : You can enable/disable 802.1x Security as well as manage filtering rules.
- External Authentication Server : Set the servers for authentication.
User Access Control: You can restrict users from accessing the machine or application. You can also give specific
permission for user to only use certain feature of the machine. For example, you can allow user A to only use print
feature. In this case, user A will not be able to scan, copy or fax with the machine.
- Authentication (Activating access control) : You can choose the authentication method for user authentication.
Select a mode and click on the Options button.
- Authorization (Giving rights): You can give permissions to a user to only use certain features of the machine.
- Authority Management: You can give different rights to different users. For example, you can allow user A to
use all the machines functions while giving user B only the right to print.
- Accounting : You can manage accounts.

- User profile: You can store user information on the machines hard drive. You can use this feature to manage the
users using the machine. You can also group the users and manage them as a group. You can add up to 1,000
entries. User identified by user ID and password are allowed to modify their password. They are allowed to view
all of their profile information. When it comes to the role, users are allowed to see only the role they belong to
but not its permissions.
System Log: You can keep logs of events that have happened in the machine. The administrator can record and manage
the machine usage information by keeping the system log files. The system log files are stored on the machines
HDD (hard disk drive), and when it is full, it will erase old data. Export and save the important audit data separately
using the exporting feature.
- Log configuration: You can enable or disable keeping logs. You can also backup log files by periods and
transfer to a repository server.
- Log Viewer : You can view, delete, and search log files.
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4. Troubleshooting
Maintenance tab
This tab allows you to maintain your machine by upgrading firmware, managing applications, and setting contact
information for sending emails. You can also connect to the Samsung website or download manuals and drivers by
selecting the Link menu.
Firmware Version : You can check the firmware version used in the machine. Check the version and update it
if necessary.
Application Management : You can add or delete applications/license. If you add an application, you need to activate
the license of the installed application. Some applications may not have a license.
Backup/Restore : You can backup the machines configurations and restore the configuration when there is a problem
with the machine. The saved (backed up) files can also be used to configure other machines.
Contact Information : You can view contact information.

Link : You can view links to useful websites where you can:
- view product information and get support (Samsung website).
- download manuals and drivers.
- order consumable supplies.
- register your machine on-line.
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4. Troubleshooting
4.5.2. Samsung Easy Printer Manager

Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung
Easy Printer Manager combines device settings as well as printing environments, settings/actions and launching. All of
these features provide a gateway to conveniently use your Samsung machine.
NOTE
Available for Windows and Mac OS users only.
For Windows, Internet Explorer 6.0 or higher is the minimum requirement for Samsung Easy Printer Manager.
Understanding Samsung Easy Printer Manager

To open the program :
For Windows,
Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager .
For Mac,
The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows:
NOTE
The screenshot may differ depending on operating system you are using.
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4. Troubleshooting
Printer list
The Printer List displays printers installed on your computer and network printers
added by network discovery (Windows only).
Advanced Setting
The advanced user interface is intended to be used by the person responsible for
managing the network and machines.
NOTE
Some menus may not appear in the display depending on options or models. If
so, it is not applicable to your machine.
Device Settings : You can configure various machine settings such as

machine setup, paper, layout, emulation, network, and print information.
NOTE
If you connect your machine to a network, the SyncThru Web Service
icon is enabled.
Scan to PC Settings : This menu includes settings to create or delete

scan to PC profiles.
Scan Activation : Determines whether or not scanning is enabled

on the device.
Basic tab : Contains settings related general scan and device settings.
Alert Settings (Windows only) : This menu includes settings related

to error alerting.
Printer Alert : Provides settings related to when alerts will be

received.
Email Alert : Provides options relating to receiving alerts via email.
Alert History : Provides a history of device and toner related alerts.
Application information
Includes links for changing to the refresh, preference setting, help, and about.
Printer information
This area gives you general information about your machine. You can check
information, such as the machines model name, IP address (or Port name), and
machine status.
NOTE
This button opens the Troubleshooting Guide when an error occurs. You can
directly open the troubleshooting section in the users guide.
Quick links
Displays Quick links to machine specific functions. This section also includes
links to applications in the advanced settings.
NOTE
If you connect your machine to a network, the SyncThru Web Service icon is
enabled.
Contents area
Displays information about the selected machine, remaining toner level, and
paper. The information will vary based on the machine selected. Some machines
do not have this feature.
Order supplies
Click on the Order button from the supply ordering window. You can order
replacement toner cartridge(s) from online.
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4. Troubleshooting
4.6. Service Mode

4.6.1. Entering/Exiting Service Mode
To enter the service mode, press 1,2,3 number keys simultaneously. When the password dialog box appears, enter 1934
and press the OK button.
To exit the service mode, press the Exit Service button at the right upper corner of the display.
4.6.2. Service Mode Menu Tree

a) Information Tab
Level 1
Level 2
Level 3
Level 4
General
Customer Replacement Unit
Toner
Transfer
Supply Status
Field Replacement Unit
Fuser
Roller
ADF Roller
Software Version
Information
Power On Hours
Service Hours
Low Power Hours

Power Save Hours
Fault Log
Print Reports
RTF Format
Export Reports
XML Format
PDF Format
b) Maintenance Counts Tab

Level 1
Level 2
Level 3
Level 4
Fault Count
Pick-up Jam
Jam Count
Print Jam
Feed Jam
Duplex Jam
Exit Jam
Maintenance
Counts
Scan Jam
Scan Jam
Toner Cartridge
Part Replacement
Count
Transfer
Fuser
Roller
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4. Troubleshooting
Level 1
Level 2
Level 3
Level 4
Level 3
Level 4
ADF Roller
c) Diagnostics Tab
Level 1
Level 2
Engine NVM Initialization

Engine
Diagnostics
Engine NVM Read/Write

Engine Test Routines
Fax Diagnostics
Fax NVM Read/Write

Fax Test Routines
Scanner/ADF Test Routines
Diagnostics
Scanner
Diagnostics
Platen shading
Shading Test
ADF shading
Image Position
Print Adjustment
Adjustment
Print Test Patterns
Copy Adjustment
Image Position
Scan Area Adjustment
Manual Adjustment
ADF Adjustment
Manual Adjustment
d) Service Functions
Level 1
Level 2
Level 3
Level 4
Main Memory
Clear
Device Configuration Data Clear
Temporary & Spool Data Clear
Hard Disk
Maintenance
User Saved Data & Log Clear

All Saved Data Clear
Hard Disk Check
HDD Encryption
Enable Telnet
Enable OSGI
Service Functions
Port
Enable Samba
Enable SSH
Enable ADB
Debug Log
Capture Log
Network Packet
Capture
System Recovery
4-39
Off / Job Status / Details

All
Period
Start Date / End Date
Packet Capture
Start/Stop
Capture File Download
Export
Capture File Delete
Clear
SYS
4. Troubleshooting
Level 1
Level 2
Level 3
Level 4
ALL
User Data
Management
Back up
Restore
Clear System
Cache
Enhanced Security
Off/On
Hibernation
Off/On/CREATE NEW IMAGE
Paper Low
Warning Message
Enable
Disable
SFE
4-40
4. Troubleshooting
4.6.3. Information
Information > General
This menu displays the machines serial number, assigned IP address, total printed impressions, and the machine
installed date.
Information > Supply Status

This menu displays the machines supply status. Service Engineer can select one item in the list to check the
information of the selected unit.
Information > Software Version

This menu displays all the version of the software installed in the system in detail.
Information > Service Hours

This menu displays three items, Power on Hours, Low Power Hours and Power Save Hours.
- Power on Hours : It indicates the hours of system power on since the first booting of the system.
- Low Power Hours : It indicates the hours of system low power on since the first booting of the system.
- Power Save Hours : It indicates the hours of system power save since the first booting of the system.
Information > Fault Log

This menu displays faults occurred while the system was operating.
Pressing clear button will clear all the save fault log of the system.
Information > Print Reports

This menu displays reports which that can be printed from the system.
Information > Export Reports

This menu exports report to USB stick. Reports like a Configuration, Error Information, Supplies Information, Usage
Counter Reports are exported as the form of selected format.
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4. Troubleshooting
4.6.4. Maintenance Counts

Maintenance Counts > Fault Count
This menu displays the fault counts of the system. Technician can select one fault group and press OK to see detailed
fault descriptions. The detailed fault description window displays engine diagnostic code and descriptions of the
fault along with the number of occurrences.
Maintenance Counts > Jam Count

This menu displays the jam Counts of the system. Users can select one jam group, which indicates the location of jams,
and press OK to see a detailed jam location along with the occurrence of the jam.
Maintenance Counts > Part Replacement Count

This menu displays the replacement Counts for the system parts. Users can select one part group and press OK to
see the exact name of the part along with the occurrence of the replacement.
4-42
4. Troubleshooting
4.6.5. Diagnostics
Diagnostics > Engine Diagnostics > Engine NVM Initialization
This menu initializes all engine NVM value to the default.
Diagnostics > Engine Diagnostics > Engine NVM Read/Write

This menu changes a configuration value for engine firmware.
Code
Display
Meaning
Default
Min/Max
105-0030
MHV DC Black (MHV Bias Control)
Charger HV Black DC Duty
10
20 / 0
106-0030
Deve DC Black (Deve Bias Control)
Deve DC Black
10
20 / 0
107-0030
Transfer1 High Voltage(THV) Black

(THV Bias Control)
Transfer1 HV Black Duty
10
20 / 0
107-0170
Transfer1 High Voltage(THV)

Duplex Black (THV Bias Control)
Transfer1 HV Black Duplex Duty
10
20 / 0
109-0010
Run Temperature offset
Target Temperature during run mode.
10
20 / 0
110-0070
LD Power Black (LD Light Level

Black)
Black LD Power at Normal Speed
10
20 / 0
Diagnostics > Engine Diagnostics > Engine Test Routines

This menu performs test routines for the engine.
4-43
Code
Displayed Name
Meaning
100-0000
Main BLDC Motor
Main BLDC Motor is On/Off
100-0010
Main BLDC Motor Ready
Detect if Main BLDC Motor runs at normal speed
100-0120
Exit Motor Forward Fast
Exit Motor Forward Fast On/Off
100-0131
Exit Motor Backward
Exit Motor Forward Backward On/Off
100-0140
Duplex Motor Forward
Duplex Motor Forward On/Off
100-0200
T1 Elevating Motor
T1 Elevate Motor On/Off
100-0260
SMPS Fan Run
Start/Stop SMPS Fan run
100-0270
SMPS Fan Run Ready
Detects if SMPS Fan runs at normal speed.
100-0370
Tray1 Pickup Motor
Tray1 Motor is On/Off
101-0000
Bypass Feed Clutch
Engages drive to pick up a paper from bypass

Tray(MP Tray).
101-0020
T2 Pick-Up Clutch
Engages drive to pick up a paper from tray2.

(Optional)
101-0030
T3 Pick-Up Clutch

(Optional)
101-0040
T4 Pick-Up Clutch

(Optional)
101-0050
Registration Clutch
Engages drive to registartion rolls.
101-0171
Cover Open Sensor
Detect if the front cover is opened or closed.
101-0190
Out-Bin Full Sensor
Detect when a paper is at Out-Bin Full Sensor
102-0000
Tray1 Home Position
Detect when tray1 is closed.
4. Troubleshooting
Code
Displayed Name
Meaning
102-0010
T1 Paper Empty Sensor
Detect when paper is in Tray1.
102-0020
T1 Size1 sensor
Detects whether auto size1 sensor of tray1 is high

or low.
102-0030
T1 Size2 sensor

or low.
102-0040
T1 Size3 sensor

or low.
102-0050
T1 Stack Height Sensor
Detects if paper in tray1 is elevated to the sensor.
102-0070
Tray2 Home Position
102-0080
Detect when paper is in tray2.
102-0090
T2 Size1 sensor

or low.
102-0100
T2 Size2 sensor

or low.
102-0110
T2 Size3 sensor

or low.
102-0120
102-0140
Tray3 Home Position
102-0150
102-0160
T3 Size1 sensor

or low.
102-0170
T3 Size2 sensor

or low.
102-0180
T3 Size3 sensor

or low.
102-0190
102-0210
Tray4 Home Position
102-0220
102-0230
T4 Size1 sensor

or low.
102-0240
T4 Size2 sensor

or low.
102-0250
T4 Size3 sensor

or low.
102-0260
102-0280
Bypass Paper Empty Sensor
Detects when paper is in Bypass Tray(MP Tray).
102-0290
Feed Sensor
Detect when a paper is at Feed sensor.
102-0300
T2 Feed Sensor (or Door Open)
Detect when a paper is at T2 Feed sensor. (optional)
102-0320
102-0340
102-0360
Regi. Sensor
Detect when a paper is at Regi. sensor.
102-0370
Exit Sensor
Detect when a paper is at Exit. sensor.
105-0030
Black MHV Bias
Black MHV bias voltage on at normal drive level
106-0030
Black Dev Bias
Black Dev bias voltage on at normal drive level
4-44
4. Troubleshooting
Code
Displayed Name
Meaning
107-0030
Black THV Bias
Black THV bias voltage on at normal drive level
107-0031
Black THV(-) Bias
Black THV bias voltage on at normal drive level
107-0070
Black THV Bias Read
Detect what the THV value is on the THV Roller
109-0000
Fuser Temperature A
Detects what the temperature A is on fuser.
109-0013
Outer Temperature
Outer Temperature
109-0020
Fuser Fan Run Ready
Detects if Fuser Fan Motor runs at normal speed.
109-0040
Fuser Fan Run
Fuser Fan Motor On/Off
109-0050
Fuser Bias
Fuser bias voltage on at normal drive level
110-0000
LSU Motor1 Run Ready
Detects if LSU motor1 runs at normal speed.
110-0060
LSU Motor1 Run
LSU Motor1 On/Off
110-0110
LSU LD Power4
LSU LD4 Power On/Off (black)
110-0170
LSU HSync4
Detect LSU HSync4 (black)
Diagnostics > Fax Diagnostics > Fax NVM Read/Write

This menu changes a configuration value for fax firmware.
Code
NVM Name
NVM Description
Default
Range
20-200
Pause Dial Time
Pause Time (value * 1000ms)
Country Value
0~200
20-210
Dial Pulse M/B ratio
33 / 66 40 / 60
Country Value
0=OPTION_DP_33
1=OPTION_DP_40
2=OPTION_DP_37
3=OPTION_DP_50
20-220
Auto Dial Start Pause

Time
Pause time before auto-dialing

(second)
0~10
20-300
Ring On Time
Ring On Time (ms)
170
90~800
20-310
Ring Off Time
Ring Off Time (ms)
560
90~800
20-320
Ring Detection Freq
sets the Call Indication

frequency range that will
be detected by LIU
1=12-80hz
2=16-55hz
3=20-55hz
4=22-55hz
20-400
DTMF High-Freq Level
DTMF High-Freq. Level (dBm)
Country Value
0~15
20-410
DTMF Low-Freq Level
DTMF Low-Freq. Level (dBm)
Country Value
0~15
20-420
DTMF Timing
DTMF duration of on/off output

( Ms)
1=80/80
2=70/70
3=70/150
4=60/60
5=80/100
6=150/50
7=150/240
8=100/100
9=100/80
20-500
Dial Mode
Select Tone / Pulse
Country Value
0=OPTION_TONE_MODE
1=OPTION_PULSE_MODE
4-45
4. Troubleshooting
Code
20-520
NVM Name
Error Rate
NVM Description
Adjust Error Rate ( Off / 5% /
10% / 20% )
Default
2
Range
0=OPTION_RATE_OFF
1=OPTION_RATE_5
2=OPTION_RATE_10
3=OPTION_RATE_20
20-530
Dial Tone Detect
detect dial tone prior to sending
Country Value
0=OPTION_OFF
1=OPTION_ON
20-540
20-550
Loop Current Detect
Busy Signal Detect
detect if loop current is present

prior to sending
Country Value
detect busy signal to allow

redials
Country Value
0=OPTION_OFF
1=OPTION_ON
0=OPTION_OFF
1=OPTION_ON
20-560
TCF Duration
Adjust TCF duration (ms)
1500
1000~3000
20-700
Line Monitor Setting
Audio Line Monitor ( Off / On /

Comm.) Off => Always Off On
=> Always On Comm. => On
util fax connection.
11
0=OPTION_T30_SPK_OFF
1=OPTION_T30_SPK_ON_1
8=OPTION_T30_SPK_COMM
_1
_2
_3
_4
_5
_6
_7
4-46
4. Troubleshooting
Code
20-800
NVM Name
Modem Speed
NVM Description
Default
Select Modem Start Speed
24
Range
1=MODEM_V27_2400BPS
2=MODEM_V27_4800BPS
3=MODEM_V29_7200BPS
4=MODEM_V29_9600BPS
5=MODEM_V33_12000BPS
7=MODEM_V17_7200BPS
8=MODEM_V17_9600BPS
20-810
Fax Transmission Level
Adjust Fax Transmission Level

(dBm)
Country Value
Country Value
20-830
Auto Dial Timeout
Adjust Auto Dial Timeout

(second)
Country Value
30~150
20-930
Caller ID
This option is needed to

guide Caller ID off for user
environment.
Country Value
0=OPTION_OFF
1=OPTION_ON
Diagnostics > Fax Diagnostics > Fax Test Routines

This menu performs test routines for the fax machine.
Code
4-47
NVM Name
NVM Description
State Displayed
20-012
Sngl Tone 1100Hz Ln1
Emits single tone 1100Hz on line 1
On / Off
20-014
On / Off
20-015
On / Off
20-016
On / Off
20-020
DTMF # Line1
Emits DTMF # on line 1
On / Off
20-021
DTMF * Line1
Emits DTMF * on line 1
On / Off
20-022
DTMF 0 Line1
Emits DTMF 0 on line 1
On / Off
20-023
DTMF 1 Line1
On / Off
20-024
DTMF 2 Line1
On / Off
4. Troubleshooting
Code
NVM Name
NVM Description
State Displayed
20-025
DTMF 3 Line1
On / Off
20-026
DTMF 4 Line1
On / Off
20-027
DTMF 5 Line1
On / Off
20-028
DTMF 6 Line1
On / Off
20-029
DTMF 7 Line1
On / Off
20-030
DTMF 8 Line1
On / Off
20-031
DTMF 9 Line1
On / Off
20-040
V.21 300 bps Line1
Emits V.21 300 bps Line1
On / Off
20-041
V.27ter 2400 bps Line1
Emits V.27ter 2400 bps Line1
On / Off
20-042
V.27ter 4800 bps Line1
Emits V.27ter 4800 bps Line1
On / Off
20-043
V.29 7200 bps Line1
On / Off
20-044
V.29 9600 bps Line1
On / Off
20-045
V.17 7200 bps Line1
On / Off
20-046
V.17 9600 bps Line1
On / Off
20-047
V.17 12000 bps Line1
On / Off
20-048
On / Off
20-049
V.34 2400 bps Line1
On / Off
20-050
V.34 4800 bps Line1
On / Off
20-051
V.34 7200 bps Line1
On / Off
20-052
V.34 9600 bps Line1
On / Off
20-053
On / Off
20-054
On / Off
20-055
On / Off
20-056
On / Off
20-057
On / Off
20-058
On / Off
20-059
On / Off
20-060
On / Off
20-061
On / Off
20-062
On / Off
4-48
4. Troubleshooting
Diagnostics > Scanner Diagnostics > Scanner/ADF Test Routines

This menu performs test routines for the scanner and ADF.
Code
4-49
Displayed Name
Value
06-0020
Scanner Platen Motor Forward
Start/Stop
06-0030
Scanner Platen Motor Backward
Start/Stop
06-0040
Scanner Platen Home Position Sensor
High/Low
05-0040
Document Detect Sensor
High/Low
05-0070
Document Scan Read Sensor1
High/Low
05-0110
Document Motor Forward
Start/Stop
05-0111
Document Motor Backward
Start/Stop
05-0130
Document Pickup Motor Forward
Start/Stop
05-0131
Document Pickup Motor Backward
Start/Stop
4. Troubleshooting
Diagnostics > Scanner Diagnostics > Shading Test

Purpose
Operation Procedure
To check quality of scanned images, especially defect in optical devices, including lens,
mirror, lamp, and etc, are suspected.
To check quality problem as shown below
[For Platen Unit]

Press "Shade and Print report to see if the current shading value is correct.
Mono, red, green, blue gray shading values will be shown on the printed report.
When the previous shading value is needed, press Print Last Shade Report.
[For ADF(DSDF) Unit]
1) Load the shading sheet on the DSDF tray.

2) Enter SVC mdoe. Select the following menu.
(Diagnostics > Scanner Diagnostics > Shading Test > Shade and Print Report(ADF) )
(When the previous shading value is needed, press Print Last Shade Report(ADF). )
3) Check if RESULTS on the sheet is OK.
NOTE
-
When executing DSDF shading, use only exclusive shading sheet(Xerox4200 LTR ).
Before executing DSDF shading, DSDF CIS's cleanness should be checked.
Shading Test for ADF Unit must be carried out, after replacing the DSDF unit / Main
board or updating the firmware.
4-50
4. Troubleshooting
Verification
Diagnostics > Adjustment > Print Adjustment > Image Position

Purpose
Manually adjust printed image position on paper in print engine
Operation Procedure
1) Select a tray required adjustment.

2) Change the adjustment value with +, - then press OK button to save changes.
Simplex Leading Edge
Simplex Side Edge
Duplex Leading Edge
Duplex Side Edge

NOTE
-
Adjustment must be done for each tray (tray1, tray2, tray3, tray4, MP).
It is recommended not to choose ALL for tray selection.
It is always better to adjust for a particular tray at each time.
Adjustment range : 5.0 mm
3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2.
4-51
4. Troubleshooting
Diagnostics > Adjustment > Copy Adjustment > Image Position

Purpose
Manually adjust copied image position on paper in copy engine
Operation Procedure
NOTE
Before copy adjustment,
1) Please make sure that initial values of margin adjustment must be the same as values of
print adjustment.
2) It is recommended to perform adjustment for each tray at a time. i.e. do not select All for
tray selection. It often causes confusing for the adjustment.
3) The Procedure for copy adjustment is almost same as Print Adjustment.
NOTE
-
Adjustment must be done for each tray (tray1, tray2, tray3, tray4, MP).
It is recommended not to choose ALL for tray selection.
It is always better to adjust for a particular tray at each time.
Adjustment range : 5.0 mm
1) Select a tray required adjustment.

2) Change the adjustment value with +, - then press OK button to save changes.
Simplex Leading Edge
Simplex Side Edge
Duplex Leading Edge
Duplex Side Edge
3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2.
4-52
4. Troubleshooting
Diagnostics > Adjustment > Scan Area Adjustment > Manual Adjustment
Purpose
To correct image position and magnification of scanned images manually.
Operation Procedure
1) Choose one item from the table. There are three items to choose.
Image Position - Leading Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
Image Position - Side Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
Magnification - Vertical Direction (Unit : %, Scale: 0.1(0.42mm), Min/Max:

98.5/101.5)
2) Select one item and press the Edit button.

3) Change the adjustment value with arrow button.
4) Image Position (a, b) : If the current value is smaller than the specification, press +.
Otherwise, press -.
5) Magnification (c) : If the current value is smaller than the specification, press -.
Otherwise, press +.
6) Press the OK button to apply the new value to the system.
7) Scan the Scanner A/S Chart and send it to a PC. Scanning must be occur from the scan
glass.
8) To check the image position, compare the position of scale marks (a,b) of the chart to
the copy.
9) To check the magnification, compare the length of line c of the chart to the copy.
NOTE
Specification
4-53
a,b : 10, 1.5 mm
c: 190, 1.5 mm
4. Troubleshooting
Diagnostics > Adjustment > ADF Adjustment > Manual Adjustment

Purpose
To correct image position and magnification of scanned images manually.
Operation Procedure
1) Choose one item from the table. There are three items to choose.
Image Position - Leading Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
Image Position - Side Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
Magnification - Vertical Direction (Unit : %, Scale: 0.1(0.42mm), Min/Max:

98.5/101.5)
2) Select one item and press the Edit button.

3) Change the adjustment value with arrow button.
4) Image Position (a, b) : If the current value is smaller than the specification, press +.
Otherwise, press -.
5) Magnification (c) : If the current value is smaller than the specification, press -.
Otherwise, press +.
6) Press the OK button to apply the new value to the system.
7) Scan the Scanner A/S Chart and send it to a PC. Scanning must be occur from the DSDF.
8) To check the image position, compare the position of scale marks (a,b) of the chart to
the copy.
9) To check the magnification, compare the length of line c of the chart to the copy.
NOTE
Specification
-
a,b : 10, 1.5 mm
c: 190, 1.5 mm
4-54
4. Troubleshooting
4.6.6. Service Functions

Service Functions > Main Memory Clear
This function resets the main memory of the system to the factory default setting. It can be used to reset the system to
the initial value when the product is functioning abnormally. All the user configured values return to the default values.
To clear the main memory, users need to select the country of the system locates, and rebooting of the system is required.
Service Functions > Hard Disk Maintenance

- Device Configuration Data Clear : This function formats all device configuration data, for example, user profile,
address book, and devices settings, on the hard disk.
- Temporary and Spool Data Clear : This function formats all temporary and spool data saved on the hard disk.
- User Saved Data and Log Data Clear : This function formats all the user data, for example, box data, pending secure
jobs, font, form, macro, data related applications, and job log, on the hard disk.
- All Saved Data Clear : This function formats all the data that can be erased with 3 functions above. The function
will NOT format the hard disk entirely.
- Hard Disk Check : This function checks a bad sector in the hard disk. If a bad sector is found, the system will
display an error message and send an email notification to the system administrator.
Service Functions > Port

This function enables/disables remote connections to the system via telnet, OSGI command shell, and SMB(samba)
protocol.
This function can be used when there is a problem that requires developers to access the system or when there is a
need for developers to upload applications for a test.
Since enabling those ports can creates a risk of damaging data stored in the device, agreement of the administrator of the
customer site is necessary. The user must log in as the administrator to enable/disable the services.
Service Functions > Debug Log

This function sets the system log message level. Users can select three options.
- Off : This option disables the logging option.

- Job Status: This option only enables the logging option of user created jobs.
- Details : This option enables all the logging options of the running tasks of the system. Note that this option might
create a trade-off of performance in certain system operation. Use this option when the system behaves abnormally,
and engineers need to investigate problems.
4-55
4. Troubleshooting
Service Functions > Capture Log

This function copies all the saved log in the system to a UBS memory as a zip file. Note that the size of system
log could reach up to 1GB. If the system log size become considerably huge, it will take longer time to copy to the
plugged memory.
1) Connect USB memory to device.
2) When the pop-up appears, press the area below until the passcode window appears. Enter 1934 and press
the OK button.
3) Go to "Service Functions > Debug Log" and change debug log level to DETAILS.
4) Go to "Service Functions > Capture Log"
5) Select All or Period. When you select Period, input the start and end date.
6) Press Capture Log button.
7) Once it is completed, the message will be displayed. Then restore the debug log level to JOB STATUS.
NOTE
If the system log size become considerably huge, it will take longer time to copy to the plugged memory.
8) Check is the Log file is created in the USB memory.
Service Functions > Network Packet Capture

1) Capture Packets
-
Start button
a) Start to capture network packet between device and external peer mode
b) Start button shall be changed to Stop button
NOTE
The packet capture is implemented by using tcpdump-leth0s1200w[filename]
Packet Size
Show the file size captured
2) Export Capture File

-
Export button
Export network packet capture file to USB memory stick
3) Delete Capture File

-
Delete button
Clear network packet capture file in a device
4-56
4. Troubleshooting
Service Functions > System Recovery

NOTE
There are 3 methods for entering System Recovery mode.
-
In case of normal booting,
Enter SVC mode and select System Recovery menu.
In case of abnormal booting,
If the HDD is broken, the machine will enter System Recovery at booting.
When turning the machine on while pushing the power button on OP panel, you can enter System Recovery forcibly.
This function repairs or formats the HDD of the system. To use this function, a HDD image need to be saved in a USB
memory, and that USB memory needs to be plugged in the system before the execution.
NOTE
-
Memory stick file system type : FAT16 or FAT32 not NTFS
Memory stick must contain the following 3 files only.
unix script files x 2
HDD image file x1
1) From the system recovery UI, Choose SYS to recover only the system partition of the HDD or ALL to recover
all the partition of the HDD.
2) When the system recovery UI is appeared after reboot, choose HDD Repair to repair any corrupted data in the
selected partition or choose HDD Format to format the data in the selected partition.
a) HDD Format
-
Hidden Partition : This can format and reinstall the only System Binary in HDD. User data is not deleted.
USB : This can format the HDD using USB stick. All data except the stored in MSOK will be deleted.
Network : This can format the HDD using network. All data except the stored in MSOK will be deleted.
b) HDD Repair : This can restore the internal system by checking the HDD error. This is for HDD recovery itself
and irrelevant to the user data in device.
3) When pushing Next button, the login page for authentication will be displayed. The password will be 1934
as the factory setting password.
4) When pushing Next button, the following page will be displayed.
-
In case of selecting USB option :

The Next button is pressed after inserting the USB stick.
The system will check for the required packages in the USB stick. If all the packages are present in the USB
stick then the system will be directed to the confirmation page otherwise an Error page will be displayed with
an appropriate error message.
In case of selecting Network option :

This page contains two sections :
Configure device IP address

a) Device IP: IP address for the device
b) Gateway IP: Gateway IP address for the device
c) Subnet Mask: Network Subnet Mask for the device
Configure samba settings

a) Server IP : IP address of the server.
b) User ID : user ID of the server to login into the server system
4-57
4. Troubleshooting
c) Password : password of the server system

d) Shared folder : name of the shared folder on the server, where the packages for the system recovery
are present.
The Next button is pressed after providing the above information.
The system will establish the provided IP to the device and try to connect to the server and check for the
available packages on the server.
If Network is establish and all the packages are present in the shared folder of the server then the system will be
directed to the Confirmation page otherwise an Error page will be displayed with an appropriate error message.
5) When pushing Next button on option selection page, the confirmation page will be displayed.
6) When pushing Next button, progress page will be displayed.
7) When completing HDD Recovery or HDD Repair successfully, reboot the machine.
8) After rebooting, the machine will start the system initialization.
NOTE
If the system initialization is not executed, enter the svc mode and execute Full memory clear.
If not, the machine may not work normally.
9) Execute the firmware update using the one ROM FW file after system initialization. This work is a must for all
FW module level.
Service Functions > TR Control Mode

This menu is to correct transfer related problems. This function can be used to change the transfer value to optimize
image quality to a certain type of paper.
Service Functions > Clear System Cache

This function is to clear machines cache data for it after installing the XOA app.
Service Functions > Hibernation

Hibernation mode makes the operating system image and it reduces operating time when you turn on the machine.
- ON : Hibernation mode ON
- OFF : Hibernation mode OFF
- Create New Image : Make the new Hibernation system image. When you enable the hibernation mode, you
can use this menu.
Service Functions > Paper Low Warning Message

This function enables / disables the warning message of the paper low status.
4-58
4. Troubleshooting
Service Functions > SFE

Special Feature Enablement (SFE) means to provide the configurable options (On/Off) in service mode for technicians
or dealers to satisfy the requirements from B2B sites easily without changing the firmware installed in a device.
NOTE
The description for some codes like a 003, 020 can not be provided by HQ R&D policy.
SFE
Code
Description
001
In case of printing in directional media (Letterhead/Preprinted/Punched), the device prints as the same output
direction regardless of simplex or duplex.
003
confidential
006
The device supports only user's own email address for scan to email.
007
[PCL6] The device prints as original 1 dot line without 2 dot line compensation.
008
[PCL5] The device ignores paper size command in PRN and prints as paper size in tray.
009
PJL readback response is changed with HPOS.

1) Add <CR><LF> to EOJ response.
2) No EOJ job but EOJ response occurs.
3) Device uses Job name instead of EOJ name.
4-59
010
Maximum value of 'Power save time' is increased as 240 min.
012
If the device is in jam status, all print jobs except secure or stored jobs are deleted automatically.
013
The device ignores the USB memory stick and detects only card reader.
014
When the authenticated user uses scan to email, user's email address is added automatically.
015
The device supports to connect to LDAPs server without any certificate.
016
The device fits image appearance in report page
019
User ID is not case-sensitive for login
032
The device shall print line even though that has less than 1 dot.
033
The device shall draw Letter Gothic font as previous thickness.
035
The device shall provide auto scale for A3/Leger to A4/Letter in case of A4 Models that doesn't support
A3/Ledger size.
4. Troubleshooting
4.7. Troubleshooting
4.7.1. Procedure of checking the symptoms
Before attempting to repair the printer first obtain a detailed description of the problem from the customer.
Power On
OPE LED
ON?
OPE LED
Green OK?
- No Power
- Power Module error
- Main PBA
Red LED on /
Error message
is displayed.
See the troubleshooting

for error code
Print (test page)
Printing
quality is
nomal?
Refer to "Solution
of Image Problem"
END
4-60
4. Troubleshooting
4.7.2. Error Code and Troubleshooting

Messages appear on the control panel display to indicate the machines status or errors.
NOTE
Some messages may not appear on the display depending on the options or models.
Error Code
4-61
Error Message
Troubleshooting Page
11-2T01
Tray paper mismatch
P.465
11-2T11
Tray 1 paper mismatch
P.465
11-2T21
P.465
11-2T31
P.465
11-2T41
P.465
11-2T61
MP tray paper mismatch
P.465
A1-1112
Main Motor Failure: #A1-1112. Turn off then on. Call for service if the
problem persists
P.466
A1-1113
Main Motor Failure: #A1-1113. Turn off then on. Call for service if the
problem persists
P.466
A2-1210
SMPS Fan Failure: #A2-1210. Turn off then on. Call for service if the
problem persists
P.467
A2-2110
Fuser Fan Failure: #A2-2110. Turn off then on. Call for service if the
problem persists
P.467
A3-3311
Temperature Sensor Failure: #A3-3311. Turn off then on. Call for service if
the problem persists
P.468
A3-3312
Temperature Sensor Failure: #A3-3312. Turn off then on. Call for service if
the problem persists
P.468
A3-3320
The room temperature is not suitable for this set use. Please adjust room
temperature
P.468
C2-1110
Prepare new toner cartridge
P.469
C2-1120
Replace with new toner cartridge
P.469
C2-1150
P.469
C2-1160
P.469
C2-1170
End of life, Replace with new toner cartridge
P.469
C2-1323
Toner Failure: #C2-1323. Install toner cartridge again
P.470
C2-1411
Toner cartridge is not installed. Install it
P.470
C2-1512
Toner cartridge is not compatible. Check the user guide
P.470
C2-1710
Toner Cartridge Failure: #C2-1710. Call for service
P.471
C2-1711
P.471
C2-1712
P.471
C6-1110
Prepare new fuser unit
P.471
C6-1120
Replace with new fuser unit
P.471
H1-1210
Paper jam in tray 2. Please open the door and remove paper, then close the
door.
P.472
H1-1211
door.
P.472
4. Troubleshooting
Error Code
Error Message
H1-1220
Tray 2 door is open. Close it
P.472
H1-1222
Tray 2 cassette is pulled out. Insert it properly
P.473
H1-1230
Tray Failure: #H1-1230. Check tray 2 connection & turn off then on. Call for
service if the problem persists
P.473
H1-1251
Paper is low in tray 2. Load paper
P.474
H1-1252
Paper is empty in tray 2. Load paper
P.474
H1-1253
Tray Failure: #H1-1253. Pull tray 2 out and insert it. Call for service if the
problem persists
P.474
H1-1310
door.
P.475
H1-1311
door.
P.475
H1-1320
P.475
H1-1322
P.476
H1-1332
Tray Failure: #H1-1332. Check tray 3 connection & turn off then on. Call for
P.476
H1-1351
P.477
H1-1352
P.477
H1-1353
problem persists
P.477
H1-1410
door.
P.478
H1-1411
door.
P.478
H1-1420
P.478
H1-1422
P.479
H1-1434
Tray Failure: #H1-1434. Check tray connection & turn off then on. Call for
P.479
H1-1451
P.480
H1-1452
P.480
H1-1453
problem persists
P.480
M1-1110
Paper jam in tray 1. Please remove the paper
P.481
M1-1610
Paper jam in MP tray. Please remove the paper
P.482
M1-3122
P.482
M1-4111
Tray Failure: #M1-4111. Pull tray 1 out and insert it. Call for service if the
problem persists
P.483
M1-5111
P.484
M1-5112
P.484
M1-5612
Paper is empty in MP tray. Load paper
P.484
M2-1111
Paper jam inside of machine. Please remove the paper
P.485
M2-1114
P.485
M2-2210
Paper jam inside of duplex path. Please remove the paper
P.485
4-62
4. Troubleshooting
Error Code
4-63
Error Message
M2-2310
Jam bottom of duplex
P.485
M3-1110
Paper jam in exit area. Please remove the paper
P.486
M3-1112
P.486
M3-2130
Paper in output bin is full. Remove printed paper
P.487
S1-2411
HDD System Failure: #S1-2411. Turn off then on. Call for service if the
problem persists
P.488
S1-4210
Video System Failure: #S1-4210. Turn off then on. Call for service if the
problem persists
P.488
S2-1110
Engine Failure: #S2-1110. Call for service if the problem persists
P.488
S2-331C
Calibrating... Please Wait
P.489
S2-331D
Wait delay time for lower fixing temperature
P.489
S2-3321
Supplying and mixing toner to developer unit. Please wait...
P.489
S2-4120
Door is open. Close it
P.490
S2-4210
Front door is open. Close it
P.490
S3-3122
Scanner is locked. Please try to release scanner lock
P.491
S4-2111
Fax Memory is almost full. Print or remove received fax Job
P.491
S4-2112
Fax memory is full. Print or remove received fax Job
P.491
S6-3122
Network cable is disconnected. Check it
P.492
S6-3123
This IP address conflicts with that of other system. Check it
P.492
S6-3128
802.1x authentication failed. Please contact the system administrator
P.492
S7-2110
Fuser Unit Failure: #S7-2110. Turn off then on. Call for service if the
problem persists
P.493
U1-2112
Fuser Unit Failure: #U1-2112. Turn off then on. Call for service if the
problem persists
P.494
U1-2132
problem persists
P.494
U1-2315
problem persists
P.494
U1-2333
problem persists
P.494
U1-2334
problem persists
P.494
U1-2339
problem persists
P.494
U1-2341
Fuser Unit Failure : #U1-2341. Turn off then on. Call for service if the
problem persists
P.494
U1-2342
problem persists
P.494
U1-2343
problem persists
P.494
U1-2345
problem persists
P.494
U1-2348
problem persists
P.494
4. Troubleshooting
Error Code
Error Message
U1-234H
Fuser Unit Failure: #U1-234H. Turn off then on. Call for service if the
problem persists
P.494
U2-1111
LSU Failure: #U2-1111.Turn off then on. Call for service if the problem
persists
P.495
U2-1112
LSU Failure: #U2-1112. Turn off then on. Call for service if the problem
persists
P.495
U2-1113
LSU Failure: #U2-1113.Turn off then on. Call for service if the problem
persists
P.495
U3-3113
Original paper jam in front of the scanner
P.496
U3-3313
Original paper jam inside the scanner
P.496
U3-3314
P.496
U3-3413
P.496
U3-3513
P.496
U3-3514
P.496
U3-4110
Door of scanner is open
P.497
4-64
4. Troubleshooting
4.7.2.1. 112Txx (Paper Mismatch error)

Error Code
11-2T01
11-2T11
11-2T21
11-2T31
11-2T41
11-2T61
Error message
Tray paper mismatch
MP tray paper mismatch
Symptom
Paper in tray is not matched to the machine paper setting.
Troubleshooting method
1) Check and change the paper setting of the corresponding tray properly.
4-65
4. Troubleshooting
4.7.2.2. Ax-xxxx (Motor_Fan_Sensor error)

Error Code
A11112
A11113
Error message
Main Motor Failure: #A1-1112. Turn off then on. Call for service if the problem persists
Main Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists
Symptom
Main (OPC) motor operation is abnormal.
A11112 : Main motor is not operated for print-job.
A11113 : Main motor is operating but machine recognizes status as "Stopped".
1) Turn the machine off then on. If the error persists, check the following.
2) Remove the side cover.
3) Check the connection between the main motor and main board.
4) If the connection is OK, enter SVC mode. Execute the motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
a) If the motor is not operational,

i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board.
ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective,
replace it.
iii) If the motor signal and power is normal, replace the main motor or main drive unit.
b) If the motor is operational, replace the main board.
4-66
4. Troubleshooting
Error Code
A21210
A22110
Error message
SMPS Fan Failure: #A2-1210. Turn off then on. Call for service if the problem persists
Fuser Fan Failure: #A2-2110. Turn off then on. Call for service if the problem persists
Symptom
Main fan or SMPS fan is not operational.
NOTE
SMPS fan error : A21210
Main fan error : A22110
1) Turn the machine off then on.

2) Check if the corresponding fan connector is connected correctly.
3) If the connection is OK, Enter SVC mode and execute fan test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
4) If the fan is not operational, measure the fan power.
a) If 24V power is generated, replace the defective fan.
SMPS fan : JC31-00152B
Main fan : JC31-00161A
b) If 24V power is not generated,
Measure the 24V power on the SMPS board. If the SMPS board is defective, replace it.
If the SMPS board is normal, replace the main board.
5) If the fan operation is normal but the error persists,

a) Replace the fan.
b) If the error persists after replacing the fan, replace the main board.
4-67
4. Troubleshooting
Error Code
A33311
A33312
A33320
Error message
Temperature Sensor Failure: #A3-3311. Turn off then on. Call for service if the problem persists
Temperature Sensor Failure: #A3-3312. Turn off then on. Call for service if the problem persists
The room temperature is not suitable for this set use. Please adjust room temperature
Symptom
Outer temperature sensor is defective.
2) Check if the machine is installed in proper environment.
3) Check the harness connection between main board and temperature sensor. Reconnect the sensor harness.
4) If the problem persists, replace the main board.
4-68
4. Troubleshooting
4.7.2.3. Cx-xxxx (Toner Cartridge error)

Error Code
C21110
Error message
Prepare new toner cartridge
Symptom
Toner cartridge is almost empty.
3) Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
4) Reinstall the toner cartridge.
6) Prepare new toner cartridge because it will be exhausted soon.
Error Code
C21120 / C21150 / C21160 / C21170
Error message
End of life, Replace with new toner cartridge
Symptom
Toner cartridge is at the end of its life.
3) Install the new toner cartridge.
4-69
4. Troubleshooting
Error Code
C21323 / C21411
Error message
Toner Failure: #C2-1323. Install toner cartridge again
Toner cartridge is not installed. Install it
Symptom
The toner cartridge is not installed properly.
2) If the toner cartridge is not installed, install it. Try to test the machine again.
3) If the toner cartridge is installed, remove it. Check if the contact terminal is contaminated or broken.
4) Clean the contact terminal or replace the toner cartridge.
5) Check if the CRUM harness is connected correctly. Reconnect it.
6) If the harness is defective, replace it.
7) Turn the machine off then on. Try to test the machine.
Error Code
C21512
Error message
Toner cartridge is not compatible. Check users guide.
Symptom
Toner cartridge is not compatible.
1) Open the front cover. Remove the toner cartridge.
2) Check if the label information of the toner cartridge is same with the machines one. (ex. /SEE)
3) If label information is different from the machine or the toner cartridge is not a samsung genuine, replace it with
a new one.
4-70
4. Troubleshooting
Error Code
C21710 / C21711 / C21712
Error message
Symptom
The data of CRUM is not detected. / CRUM is defective.
1) Open the front cover. Check if the toner cartridge is installed.
2) Remove and reinstall the toner cartridge.
3) Check if the contact terminal is contaminated or broken. Clean the contact terminal.
4) Check if the CRUM harness is connected correctly. Reconnect it.
5) If the harness is defective, replace it.
6) If the problem persists, replace the toner cartridge with new one.
Error Code
C61110
Error message
Prepare new fuser unit
Symptom
Fuser unit life will be expired soon.
1) Prepare new fuser unit.
Error Code
C61120
Error message
Replace with new fuser unit
Symptom
Fuser unit is at the end of its life.
1) Turn the machine off.
2) Open and remove the rear cover.
3) Remove the fuser unit and replace it with new one.
4-71
4. Troubleshooting
4.7.2.4. H1-xxxx (Optional Cassette error)

Error Code
H1-1210 / H11211
Error message
Paper jam in tray 2
Symptom
Paper jam has occurred in tray2.
1) Remove the jammed paper. If the problem persists, check the followings.
2) Check if the paper is loaded in the tray2 properly.
3) Check if the pick up/forward/separation rollers of the tray2 are defective or worn out.
4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray2 is working properly.
5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness.
6) If the problem persists after checking No. 1~5, replace the SCF board.
Error Code
H1-1220
Error message
Symptom
Tray 2 door is open.
1) Check if the tray2 door is closed. If not, close it.
2) If the problem persists, check the door open sensor. If it is defective, replace it.
3) If the sensor is normal, replace the SCF board.
4-72
4. Troubleshooting
Error Code
H1-1222
Error message
Tray 2 cassette Out / Tray 2 cassette is pulled out. Insert it properly
Symptom
Tray 2 cassette is pulled out.
1) Insert the tray 2 cassette correctly.
2) If the problem persists, check the cassette detection sensor. If it is defective, replace it.
Error Code
H1-1230
Error message
Error: #H1-1230 / Tray Failure: #H1-1230. Check tray 2 connection & turn off then on. Call for service if the problem
persists
Symptom
Connection between the main machine and the SCF unit is abnormal.
1) Check the harness connection between the main machine and the SCF unit.
Reconnect the harness.
2) If the problem persists, replace the SCF board.
3) If the SCF board is normal, replace the Main board.
4-73
4. Troubleshooting
Error Code
H1-1251 / H11252
Error message
Paper Low in tray 2 / Paper is low in tray 2. Load paper
Paper Empty in tray 2 / Paper is empty in tray 2. Load paper
Symptom
Paper in the tray2 is less than 10% of specification or empty. / The photo sensor is defective.
1) Remove tray2. Load the paper in tray2.
2) If paper is loaded but error message has not disappeared, check the following.
a) Check if the paper empty sensor is contaminated. If so, clean it.
b) If the paper empty sensor is defective, replace it.
c) If the empty actuator is defective, replace it.
Error Code
H1-1253
Error message
Error: #H1-1253 / Tray Failure: #H1-1253. Pull tray 2 out and insert it. Call for service if the problem persists
Symptom
The paper is not fed from tray2.
1) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
2) If the connection is OK, replace the cassette detection sensor.
3) Check if the Lift-Motor connector is connected properly.
4) If the problem persists, replace the Lift-Motor.
4-74
4. Troubleshooting
Error Code
H1-1310 / H11311
Error message
Paper jam in tray 3
Symptom
Error Code
H1-1320
Error message
Symptom
4-75
4. Troubleshooting
Error Code
H1-1322
Error message
Symptom
Error Code
H1-1332
Error message
persists
Symptom
4-76
4. Troubleshooting
Error Code
H1-1351 / H11352
Error message
Symptom
Paper in the tray3 is less than 10% of specification or empty. / The photo sensor is defective.
Error Code
H1-1353
Error message
Symptom
4-77
4. Troubleshooting
Error Code
H1-1410 / H11411
Error message
Paper jam in tray 4
Symptom
Error Code
H1-1420
Error message
Symptom
4-78
4. Troubleshooting
Error Code
H1-1422
Error message
Symptom
Error Code
H1-1434
Error message
persists
Symptom
4-79
4. Troubleshooting
Error Code
H1-1451 / H11452
Error message
Symptom
Paper in the tray4 is less than 10% of specification. / The photo sensor is defective.
Error Code
H1-1453
Error message
Symptom
4-80
4. Troubleshooting
4.7.2.5. Mx-xxxx (Jam_Paper handling error)

Error Code
M1-1110
Error message
Paper jam in tray 1. Please remove the paper
Symptom
The jammed paper has occurred in the tray1.
1) Clear the jammed paper.
If the problem persists, check the following.
2) Check if there is any obstacles in the paper path.
3) Check the connection between the pick up sensor and the main board. Reconnect the sensor harness.
4) Check if the pick up / forward / separation rollers are contaminated or worn out. If necessary, replace the defective
roller.
5) Check the connection between the pick up motor and the main board. Reconnect the motor harness.
6) If the pick up motor is defective, replace the pick up motor or pick up drive unit.
4-81
4. Troubleshooting
Error Code
M1-1610
Error message
Paper jam in MP tray. Please remove the paper
Symptom
The jammed paper has occurred in the MP tray.
1) Clear the jammed paper.
If the problem persists, check the following.
2) Check if the MP Unit connector is connected properly. Reconnect it.
3) Check if the MP roller is contaminated or worn out. If necessary, replace it.
4) Check if the MP clutch harness is connected correctly. Reconnect the harness.

5) If the MP clutch is defective, replace it.
6) If the problem persists, replace the MP Unit.
Error Code
M1-3122
Error message
Symptom
1) Remove and reinstall the tray 1 cassette.
2) Check if the cassette detection sensor harness is connected correctly.
3) If the cassette detection sensor is defective, replace it with new one.
4-82
4. Troubleshooting
Error Code
M1-4111
Error message
Tray Failure: #M1-4111. Pull tray 1 out and insert it. Call for service if the problem persists
Symptom
The machine can not pick up the paper from the tray.
1) Check if the pick up / forward / separation rollers are contaminated or worn out. If necessary, replace the defective
roller.
2) Remove the side cover.

3) Check the connection between the pick up motor and the main board. Reconnect the motor harness.
4) If the pick up motor is defective, replace the pick up motor or pick up drive unit.
5) Check the connection between the pick up sensor and the main board. Reconnect the sensor harness.
6) If the pick up sensor is defective, replace it.
4-83
4. Troubleshooting
Error Code
M1-5111 / M15112
Error message
Symptom
There is no paper in the tray1. / Actuator-Paper Empty or photo sensor is defective.
1) Load the paper in the tray1.
If the problem persists, check the followings after turning the machine off.
2) If the ACTUATOR-EMPTY PICK UP is defective, replace it.
3) Check if the empty sensor harness is connected correctly. Reconnect it.
4) If the empty sensor is defective, replace it. Check if the connector is connected properly.
Error Code
M15612
Error message
Paper is empty in MP tray. Load paper
Symptom
There is no paper in the MP tray (or Manual Feeder). / Actuator-Paper Empty or photo sensor is defective.
1) Load the paper in the tray1.
If the problem persists, check the followings after turning the machine off.
2) If the LEVER-MP EMPTY(JC66-04790A) is defective, replace it.
3) Check if the MP empty sensor harness is connected correctly. Reconnect it.
4) If the MP empty sensor(0604-001393) is defective, replace it.
5) If necessary, replace the MP Unit.
4-84
4. Troubleshooting
Error Code
M2-1111 / M21114
Error message
Symptom
A paper jam was detected at the feed sensor.
If the error persists, check the followings.
2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
3) Check if the feed sensor harness is connected properly. Reconnect the harness.
4) If the feed sensor is defective, replace it.
5) Check if the feed roller is contaminated or worn out. If yes, replace it.
6) Check the main drive unit operation. If necessary, replace the main drive unit.
Error Code
M2-2210 / M22310
Error message
Jam inside of duplex
Jam bottom of duplex
Symptom
A paper jam was detected in the bottom of duplex.
2) Remove the contamination or obstacles in the paper path.
3) If this jam error occur continually, replace the duplex unit.
4) Check if the duplex motor harness is connected correctly. Reconnect the harness.
5) If the duplex motor operation is abnormal, replace it.
4-85
4. Troubleshooting
Error Code
M31110 / M31112
Error message
Paper jam in exit area. Please remove the paper
Symptom
A paper jam was detected in the exit area.
2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
3) Check the connection between the exit/fuser drive unit and the main board. Reconnect the motor harness.
4) If the exit/fuser drive unit operation is abnormal, replace it.
5) If the paper is jammed in the exit unit continually, replace the exit unit.
6) If the paper is jammed in the fuser unit continually, replace the fuser unit.
4-86
4. Troubleshooting
Error Code
M3-2130
Error message
Paper in output bin is full. Remove printed paper
Symptom
The machine detected that the output tray has got full or the bin-full sensor is defective.
1) Remove the paper on the output tray.
2) If the problem persists, check the followings.
3) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor.
4-87
4. Troubleshooting
4.7.2.6. Sx-xxxx (System error)

Error Code
S1-2411
Error message
HDD System Failure: #S1-2411. Turn off then on. Call for service if the problem persists
Symptom
HDD has some problem.
2) If the problem persists, turn the machine off.
3) Check if the HDD cables are connected correctly. Reconnect the cables.
4) If the problem persists, replace the HDD card with new one.
Error Code
S1-4210
Error message
Video System Failure: #S1-4210. Turn off then on. Call for service if the problem persists
Symptom
Communication error between the main board and fax board has occurred.
3) Check if the connection between the main board and fax board.
4) If the problem persists, replace the fax board.
Error Code
S2-1110
Error message
Engine Failure: #S2-1110. Call for service if the problem persists
Symptom
CPU in the main board has some problem.
4-88
4. Troubleshooting
Error Code
S233xx
Error message
Error: #S2-33xx Turn off then on
Calibrating... Please Wait
Wait delay time for lower fixing temperature
Supplying and mixing toner to developer unit. Please wait...
Symptom
This error shows the engine status.
S23310 : Warm-up status
S23311 : Ready status
S23312 : Printing status
S23313 : Power Save status
S23314 : Error status
S23315 : Recovery status
S23316 : Wait status
S23317 : EDC mode status
S23318 : Low power status
S2331C : Temperature in machine is overheated.
S2331D : Temperature in fuser is overheated.
S23321 : Toner is supplying.
When these errors display, wait until the message will be disappeared or turn the machine off then on.
4-89
4. Troubleshooting
Error Code
S2-4120
S2-4210
Error message
Door open. Close it
Front door is open. Close it
Symptom
Door is open or the cover open switch is defective.
1) Check if the front door is closed correctly.
2) Check if the rear door is closed correctly.
3) Check if the connection between the main board and HVPS board is correct.
4) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board.
4-90
4. Troubleshooting
Error Code
S33122
Error message
Scanner is locked. Please try to release scanner lock
Symptom
Scanner lock error has occurred. CIS does not move.
1) Check if the CIS unit is moving when power on.
2) Check if the flat cable is connected to the CIS unit properly. Re-connect or replace the cable.
3) If the CIS is defective, replace it.
4) Check if there is any defective part in the scanner unit. (Gear, Belt, Motor etc.)
Error Code
S4-2111
S4-2112
Error message
Fax Memory is almost full. Print or remove received fax Job
Fax memory is full. Print or remove received fax Job
Symptom
The fax memory is almost full.
1) Print or remove the received fax job in Secure Receive.
4-91
4. Troubleshooting
Error Code
S63122
Error message
Network cable is disconnected. Check it
Symptom
Network cable is not connected.
1) Check if the network cable is connected to the network port of the machine.
2) Check if the network cable is normal. Try to connect to another device and test it.
Error Code
S63123
Error message
This IP address conflicts with that of other system. Check it
Symptom
IP address conflicts with that of other system. / There is no response when checking the ping test.
Change the machines IP address.
Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC.
In case of DHCP or Bootp, reboot the machine to receive a new IP address.
Error Code
S63128
Error message
802.1x authentication failed. Please contact the system administrator
Symptom
The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or
user information (ID/Password) is wrong.
Check the setting-up for 802.1x confirmation server.
Re-enter the server information and confirmation protocol.
Re-enter the user information.
4-92
4. Troubleshooting
Error Code
S72110
Error message
Fuser Unit Failure: #S7-2110. Turn off then on. Call for service if the problem persists
Symptom
Heat control relay operation is abnormal.
1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit.
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit
and install as is necessary.
4-93
4. Troubleshooting
4.7.2.7. U1-xxxx (Fuser error)

Error Code
U121xx / U123xx
Error message
Error #U1-2xxx Turn off then on.
Symptom
The temperature control of fuser unit is abnormal.
1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit.
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit
and install as is necessary.
4-94
4. Troubleshooting
4.7.2.8. U2-xxxx type (LSU) error code

Error Code
U21111 / U2-1112 / U21113
Error message
LSU Failure: #U2-111x.Turn off then on. Call for service if the problem persists
Symptom
LSU Motor does not work normally.
1) Execute the LSU motor test in SVC mode. Check LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly.
3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly.
4) Check if the LSU harness is defective.
5) Reconnect the LSU harness and then execute the LSU motor test again.
6) If the problem persists, replace the LSU.
7) If the problem persists after replacing LSU, replace the main board.
4-95
4. Troubleshooting
4.7.2.9. U3-xxxx (DSDF error)

Error Code
U33113 / U33313 / U33314 / U33413 / U33513 / U33514
Error message
Original paper jam in front of the scanner
Symptom
Original jam has occurred on the paper path.
1) Check if the pick up motor operates normally.
2) Open the DSDF cover. Check if the paper jam is occurred.
4) Check if there are any obstacles or contamination on the paper path. Remove it.
a) Separate the DSDF Unit.
b) Check the sensor connection. If the connection is OK, replace the sensor.
6) Push the white bar. Check if it returns in original condition.
7) Close the DSDF unit.
4-96
4. Troubleshooting
Error Code
U3-4110
Error message
Door of scanner is open
Symptom
DSDF cover is open.
1) Close the DSDF cover properly.
2) If this error occurs continually, check the following:
a) Check the DSDF cover open sensor and its harness. If there is a defective part, replace it.
b) If both of them are normal, check the Cover-Open Rib. If it is broken, replace the Cover-Open.
4-97
4. Troubleshooting
4.7.3. Image quality problem

Print-quality defects can be attributed to printer components, supplies, media, internal software, external software
applications and environmental conditions.
To successfully troubleshoot print-quality problems, as many variables as possible must be eliminated.
The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from
an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner
is installed in the printer.
How to analysis the defect image

TIP
According to the part remain life, cause can vary. Check the part remain life.
Check the defect whether periodic or not.
4-98
4. Troubleshooting
1) Vertical Black Line and Band

Description : Straight thin black vertical line occurs in the printed image.
Probable Cause
Solution
The paper is not the proper type.
Replace the paper.
The paper path is contaminated by toner residue, debris etc.
Clean the paper path.
The toner cartridge is defective.
Replace the toner cartridge.
The transfer roller is contaminated or worn out.
Replace the transfer roller.
The pressure roller or heat roller in fuser unit defective.

2) Remove and replace the fuser unit.
3) Turn the machine on.
WARNING
Do not touch the fuser unit while it is hot.
4-99
4. Troubleshooting
2) Vertical White Line, Band

Description : White vertical voids occurs in the printed image.
Probable Cause
Solution
The paper is not the proper type.
Replace the paper.
The toner cartridge is defective.
The LSU window is contaminated.
1) Clean the LSU window.

2) Replace the LSU
The connection between the LSU and main board is

defective.
1) Disconnect and reconnect the harness.

2) Replace the harness.
4-100
4. Troubleshooting
3) Horizontal Black Band

Description : Dark of blurry horizontal stripes occur in the printing periodically.
Probable Cause
Solution
The paper is dirty or not the proper type.
Replace the paper.
The contact terminal of the toner cartridge is bad.
1) Clean the contact terminal of the toner cartridge.

2) Replace the toner cartridge.
The surface of transfer roller is contaminated or worn out.

WARNING
HVPS terminal is contaminated.
Clean the contaminated terminal.
The output from the HVPS is abnormal.
Replace the HVPS board.
NOTE
Roller Period for Horizontal Problem
Roller Description
4-101
Band Period (mm)
1st Pressure roller
62.8 mm
2nd Pressure roller
37.7 mm
Heat roller
77.8 mm
Charge roller
34.5 mm
Developer roller
37 mm
OPC drum
76 mm
Supply roller
69.57 mm
Transfer roller
47.1 mm
Defective part
Fuser unit
Toner Cartridge
Transfer roller
4. Troubleshooting
4) Black and White spot

Description : Dark or blurry black spots occur periodically in the printing.
Probable Cause
Solution
The rollers in the toner cartridge may be contaminated with

foreign matter or paper particles.

WARNING
4-102
4. Troubleshooting
5) Light image
Description : The printed image is light, with no ghost.
Probable Cause
Solution
The toner cartridge life is expired.
HVPS terminal is contaminated.
Clean the contaminated terminal.
4-103
4. Troubleshooting
6) Dark or Black page

Description : The printed image is dark or black.
Probable Cause
Solution
The charging roller in the toner cartridge is defective.
The HVPS contact terminal is contaminated.
Clean the HVPS contact terminal.
The LSU is defective.
Replace the LSU.
4-104
4. Troubleshooting
7) Uneven Density
Description : Print density is uneven between left and right.
Probable Cause
The pressure force on the left and right springs of the

transfer roller is not even.
1) Remove the transfer roller Assy.
The springs are damaged.
3) Replace the transfer roller Assy.
The transfer roller is improperly installed.
The toner level is not even on the toner cartridge roller due
to the bad blade.
4-105
Solution
2) Check if the transfer roller Assy has any wrong part.
4. Troubleshooting
8) Background
Description : Light dark background appears in whole area of the printing.
Probable Cause
Solution
Does recycle paper be used?
Use the proper papers.
The life of the toner cartridge has been expired
4-106
4. Troubleshooting
9) Ghost
Description : Ghost occurs.
Probable Cause
Solution
The residual toner on the rollers exists.
Print 10 test prints.



WARNING
The HVPS contact terminal is contaminated.
Clean the HVPS contact terminal.
4-107
4. Troubleshooting
10) Stains on back of page

Description : The back of the page is stained.
Probable Cause
Solution

WARNING
4-108
4. Troubleshooting
11) Blank page

Description : No visible image anywhere on the output.
Probable Cause
Solution


2) Replace the LSU
The connection between the LSU and main board is

defective.
1) Disconnect and reconnect the harness.
The connection between the main board and HVPS board

is bad.
Reconnect the harness. If the main board or HVPS board

is defective, replace it.
4-109
2) Replace the harness.
4. Troubleshooting
12) Partial image void

Description : The partial void occurs in the printed page.
Probable Cause
Solution
The printer is not installed on flat ground.
Install the printer on flat ground. Print 10 sample pages for

test.
The developer circulation in the toner cartridge is bad.
1) Shake the toner cartridge 2~3 times from right to left.

Reinstall the toner cartridge. Print 10 sample pages
for test.
2) If the problem persists, replace the toner cartridge.
The contact between toner cartridge and transfer roller is

bad.
Check if the toner cartridge and transfer roller are installed

properly.
4-110
4. Troubleshooting
13) Unfused image

Description : The printed image is not fully fused to the paper. The image rubs off easily
Probable Cause
Solution
The papers are wet with moisture.
Replace the paper.
The fuser unit is not installed properly.

2) Remove and reinstall the fuser unit.
The fuser connection is bad.
Check the connection between the fuser unit and main board.
The fuser unit defective.

WARNING
4-111
4. Troubleshooting
4.7.4. Other errors

1) Multi-feeding
Description : Multiple sheet of paper are fed at once.

Check and cause
Solution
Pick motor does not work properly.
1) Reconnect the pick up motor harness.

2) Replace the pick up motor.
Pick up/ Forward / Retard roller is worn out or contaminated.
Clean or replace the defective roller.
2) No-Power
Description : When system power is turned on, LED and LCD on the operator panel do not come on.
Check and cause
Solution
The connection between main board and OPE board is bad.
Reconnect or replace the harness.
SMPS output is abnormal.
Replace the SMPS board.
4-112
5. System Diagram
5. System Diagram
5.1. Block Diagram
O PE
7" TSP TO UC H
LC D
512M B
NA N D
OPE M IC O M
STM 8S103
256M B
DD R3
U SB Direct
EDI
2.5" 320G
HD D
N FC
O ption
M odule
USB HU B
MSTEPT
MA IN
B O AR D
USB HU B
STE P
A 4984
X3
MSTEPT
DSD F
DC IS
NAND Flash (O S )
128M B
US B
HOS T
NAND FLAS H
SAT A
STE P
MO TO R
SC AN
MSTEPT
DC IS
SCAN I/F
DD R 3
CONTROLLE R
D IMM 1G B
AD C
EEPRO M
M 24256
32KB
25M H z
I2C X 3
MA C
A-CRU M
SC F3
SC F2
I2C
C horus4_N ext
SC F1
Co re :1G H z /250M H z
SYSTEM : 180M H z
DDR : 660M H z
C ortex-A 9M P /AR M 946ES
UART X 4
US B
DEV IC E
DEBU G
FUSE R
SCA N
DEBU G
SM PS
C lock
G enerator
AS M 3P2863A
VC LK
LSU
Con troll
er
M C LK
NE W Type3R
JC44-00223B
FUSE R
U SB
C LK
24V
5V
N ETW O R K
RTL8211E -VB -C G T
A1000
LSU
3CH DCD C
(1.1V,1.2V,3.3V )
GP IO
D uplex Step M T
M A IN FA N
RegiC lutch
Regi
FEE D
PickUp Step M T
SM PS FA N
M P C lutch
EX IT
BIN_FULL
BLDC M T
Fuser Step M T
M P-EM PTY
PA PER_
EM PTY
Paper_LIM IT
SCA N_HO M E
P_SIZE
PW M
CON T
M HV ,THV ,
D EV_D C
FUSE R _BIA S
SP I
M O D EM
SPEAK ER
HVP S
D SD F P
PO SITION
D SD F P G A P
5-1
5. System Diagram
5.2. Connection Diagram

[JC97-04451A]
SP EAK ER
[0604-001393]
G P1S173LCS2F
1
2
D SDF_P_DET_TX
GN D
nD SD F_P_D ET
D SDF_P_PO S_TX
GN D
nD SD F_P_PO S
D SD F_P_G AP_TX
GN D
nD SD F_P_GA P
D SDF_CO VER_O PEN _TX
GN D
nD SD F_CO VER_O PEN
D SDF_PICKU P_A
D SDF_PICKU P_N A
D SDF_PICKU P_B
D SDF_PICKU P_N B
D SDF_FEED _A
D SDF_FEED _NA
D SDF_FEED _B
D SDF_FEED _NB
GN D
DC IS2_PI_TG
3.3V_D CIS_SF
DC IS2_AFE_SDA TA
3.3V_D CIS_SF
DC IS2_AFE_SCLK
3.3V_D CIS_SF
DC IS2_AFE_SLO AD
GN D
AFE2_ADC _CLKP
AFE2_ADC _CLKN
GN D
DC IS2_LVCK_P
DC IS2_LVCK_N
GN D
DC IS2_LVDO _P2
DC IS2_LVDO _N 2
GN D
DC IS2_LVDO _P1
DC IS2_LVDO _N 1
GN D
DC IS2_LVDO _P0
DC IS2_LVDO _N 0
GN D
20
19
18
17
16
15
14
13
12
11
10
9
8
7
6
5
4
3
2
1
24
23
22
21
20
19
18
17
16
15
14
13
12
11
10
9
8
7
6
5
4
3
2
1
10
9
8
7
6
5
4
3
2
1
3.3V_CRU M
SD A0_CRU M
SCL0_CRU M
GN D
D EV
FAN
M AIN
MH V
M AIN FAN
O PC
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
GN D
D CIS2_PI_TG
3.3V_D CIS_SF
DC IS2_AFE_SDA TA
3.3V_D CIS_SF
DC IS2_AFE_SCLK
3.3V_D CIS_SF
DC IS2_AFE_SLO AD
GN D
AFE2_ADC _CLKP
AFE2_ADC _CLKN
GN D
DC IS2_LVCK_P
DC IS2_LVCK_N
GN D
DC IS2_LVDO_P2
DC IS2_LVD O _N 2
GN D
DC IS2_LVDO_P1
DC IS2_LVD O _N 1
GN D
DC IS2_LVDO_P0
DC IS2_LVD O _N 0
GN D
CN 16(2m m )
PAAD28025SB-YKB5
DF08025SH24RC011R
TH V
LSU_IF
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
D SD F_P_DET_TX
GN D
nD SD F_P_D ET
D SDF_P_PO S_TX
GN D
nD SD F_P_PO S
D SD F_P_G AP_TX
GN D
nD SD F_P_GAP
D SD F_CO VER_O PEN _TX
GN D
nD SD F_COVER _O PEN
D SD F_PICKUP_A
D SDF_PICKU P_N A
D SDF_PICKU P_B
D SDF_PICKU P_N B
D SD F_FEED_A
D SD F_FEED _N A
D SD F_FEED _B
D SDF_FEED_N B
nHOO K_D ET
M O D EM _SC K
nM OD EM _IN T
nM OD EM _CS
M O D EM _SPID I
M O D EM _SPID O
nM _RESET
KEY C LICK
GN D
3.3V
1
2
3
4
5
6
7
8
9
10
CN 18(FFC 1m m )
1
2
3
4
D DR3
D IM M
(1G B)
NAN D FLASH
(128M B)
MAIN
C4N
M AIN C LK
20
19
18
17
16
15
14
13
12
11
10
9
8
7
6
5
4
3
2
1
24V3 1
24V3 2
5V 3
nR ST_SC F 4
SC F_TXD 5
SC F_R XD 6
SC F_O PT_REQ 7
GN D 8
GN D 9
GN D 10
SC F_IF
M AIN _FAN _VOU T

M AIN _FAN _FB
GN D
A1000
CN 48(1.5mm )
1
2
3
EEPRO M
(32KB )
5V_LSU
nH SYN C
GN D
VD O 0_DP
VD O 0_DN
GN D
nSAM _H O LD 0
nSAM _H O LD 1
GN D
VD O 1_DP
VD O 1_DN
GN D
nEN _LSU _LD
PW M _LD_PO W ER1
LSU_M O TO R_CLK
nREAD Y_LSU
nEN _LSU _MO TO R
GN D
24VS1
JC 39-02373A
24VS1
GN D
TH V_R EAD
EN _TH V
PW M _TH V
PW M _DE V_D C
PW M _M H V
PW M _FU SER _BIAS
GN D
GN D
3.3V
3.3V_Cover_Fron
t
H VPS
5V_SATA
GN D
1
2
3
4
5
6
7
8
9
10
11
12
3.3V_C over_Front
SS -5GL1111D
Supply
1
2
CN 4(1.5m m )
HVPS
12
11
10
9
8
7
6
5
4
3
2
1
JC 39-02376A
24VS1
GN D
TH V_READ
nTHV_EN
PW M _TH V
PW M _DE V_D C
PW M _M H V
PW M _FU SER_BIAS
GN D
GN D
3.3V
3.3V_Cover_Open
LSU (2Beam)
MO D EM I/F
JC 39-02379A
3.3V
FrontC over
Micro Switch
JC97-03877A
CN 8(2mm )
BIN FU LL
CN 5(FFC 1m m )
CN 14
(3.96mm )
SATA_PW
3.3V_C over_O pen
nHOO K_DET
M O D EM _SC K
nINT_M OD EM
nCS_M O D EM
MO D EM _M ISO
MO D EM _M O SI
nR ST_M OD EM
KEY_C LIC K
GN D
3.3V
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
GN D
DC IS1_PI_TG
3.3V_DC IS_FB
DCIS1_AFE_SDA TA
3.3V_DC IS_FB
DC IS1_AFE_SCLK
3.3V_DC IS_FB
DC IS1_AFE_SLOA D
GN D
AFE1_AD C_CLKP
AFE1_ADC _CLKN
GN D
D CIS1_LVCK_P
DCIS1_LVCK_N
GN D
D CIS1_LVDO _P2
DCIS1_LVDO _N 2
GN D
D CIS1_LVDO _P1
DCIS1_LVDO _N 1
GN D
D CIS1_LVDO _P0
DCIS1_LVDO _N 0
GN D
8
7
6
5
4
3
2
1
SCAN _M O T_A
SCAN _M O T_N A
SCAN _M O T_N B
SCAN _M O T_B
SCAN _H O M E
GN D
SCAN H O M E TX
CN 2(1.5mm)
D CIS_AD F
BIN _FU LL_TX

GN D
nP_BIN _FULL
JC39-01669A
GN D
SATA_TX_P
SATA_TX_N
GN D
SATA_RX_N
SATA_RX_P
GN D
GN D
GN D
SATA_SIG NA L
1
2
3
4
5
6
7
8
9
CN 7(1.27mm )
JC39-01668A
CN 9(FFC 1mm)
D CIS_PL
ATEN
[0604-001393]
Paper
O utbinfull
Sensor
1
2
3
CN 41(1.5mm)
D SD F
SCAN M O TOR
H O ME SEN SOR
[JC59-00035A]
VO1
VO2
GN D
DCIS1_PI_TG
3.3V_D CIS_
FB
DCIS1_AFE_SDA TA
3.3V_D CIS_
FB
DCIS1_AFE_SCLK
3.3V_D CIS_
FB
DCIS1_AFE_SLOA D
GN D
AFE1_ADC _CLKP
AFE1_ADC _CLKN
GN D
DCIS1_LVCK_P
DCIS1_LVCK_N
GN D
DCIS1_LVDO _P2
DCIS1_LVDO _N 2
GN D
DCIS1_LVDO _P1
DCIS1_LVDO _N 1
GN D
DCIS1_LVDO _P0
DCIS1_LVDO _N 0
GN D
24
23
22
21
20
19
18
17
16
15
14
13
12
11
10
9
8
7
6
5
4
3
2
1
JC 39-02370A
CN 43(1.5mm )
HT S543232A7A384
M Q 01ABF032
G P1S173LCS2F
JC 39-02049A
JC39-02389A
JC39-02388A
2.5"320GB
HDD
MODE M
(C onexant_SSF336)
SCAN _H O ME
GN D
SCA N HOME TX
1 A
2 /A
3 /B
4 B
MT
[0609-001573]
DL620-01UH M-A
3
2
1
2T424498
SM W4 2S-9602-A
R-14S 068
1
2
3
[JC31-00147A]
Scan
hom e
[JC 31-00161B]
EM PTY_TX
GN D
P_EM PTY
LIM IT_TX
GN D
nP_LIM IT
N.C
GN D
GN D
GN D
W KU P2O PE
nW KU P2M C B
nRST_LCD
nPOW ER _SW
5V
5V
5V
14
15
16
17
18
19
20
1
2
3
4
5
6
7
8
9
10
RST_O PE_U SB_HUB

D M _O PE
DP _O PE
GN D
GN D
GN D
GN D
GN D
GN D
RST_O PE_U SB_HUB

D M _O PE
D P_O PE
GN D
GN D
GN D
GN D
GN D
GN D
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
N .C
O PT_nC M D R EQ
N .C
N .C
GN D
GN D
GN D
GN D
GN D
24V3
24V3
24V3
5V
5V
5V
O PT_nR ESET
O PT_R XD
O PT_TXD
SC F2
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
N .C
O PT_nCMDR EQ
N .C
N .C
GN D
GN D
GN D
GN D
GN D
24V3
24V3
24V3
5V
5V
5V
O PT_nRESET
O PT_RXD
O PT_TXD
SC F3
US BD _VBU S 1
U SB D _DM 2
U SBD_D P 3
GN D 4
CST_O PEN
nPAPER_SIZE2
GN D
nPAPER_SIZE1
nPAPER_SIZE0
1
2
3
4
5
CN 33(2mm )
EX IT
SEN SO R
GN D
M P_TX
GN D
nM P_EM PTY
11
12
13
CN 15
EDI
1 EDI_VCC
2 D M _H O ST_EDI
3 D P_H O ST_EDI
4 GN D
D UPLEX_M OT O R_B
D UPLEX_M OT O R_NB
D UPLEX_M OT O R_NA
D UPLEX_M OT O R_A
REG I_TX
GN D
nP_REGI
7
8
9
10
FEED _TX
GN D
nP_FEED
GN D
AM BIEN T
23
24
4
5
6
PICKU P_M O TO R_B

PICKU P_M O TO R_N B
PICKU P_M O TO R_N A
PICKU P_M O TO R_A
19
20
21
22
1
2
3
M P_C LUTC H
24V3
BLDC_ MO TOR _D IR
BLDC_M O TOR _C LK
nBLDC_ M O TO R _READ Y
nEN_BLDC_ M O TOR
GN D
GN D
GN D
GN D
24VS1
24VS1
3
4
5
6
7
8
9
10
11
12
17
18
R EG I_C LUTC H
24V3
1
2
1 FU SER_TH ER M 1
2 V_PR OT EC T_ON
SM PS
SM PS
O PE PO W ER
C N 30(m iniB)
W LAN NFC
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
5
4
3
2
1
CST_O PEN
nPAPER_SIZE2
GN D
nPAPER_SIZE1
nPAPER_SIZE0
FU SE R U nit
[JC 47-00152B]
Main Motor
JC 91-01024A
DNQ08 M 31W 37A

48M 843J090
[JC31-00075B]
IN LET
EXIT
Step M otor
M 49SP-3KA
2T4936701
AS-M C-902
ES24SSK115
JC-33K1
MT
FEED R EG I
Sensor Sensor
OP E
ED I
3
2
1
W LAN
NF C
7" TSP LCD

Exit
Sensor
DU PLEX
Step M otor
R-14-S069
[JC 47-00035A] 2T424499

[JC31-00149A]
[JC31-00143B]
M P EM PTY Lim it
Sensor Sensor Sensor
1
2
3
4
Am bient
Tem p
Sensor
JC39-02372A
JC 39-02385A
1
2
3
4
MT
EC 2F103A2-KE05
PICKUP
Step Motor [1404-001417]
1
2
3
4
MP
C lutch
RST_O PE_H UB
US B_D M
US B_D P
DGN D
C LUTC H
MT
JC 39-02386A
3
2
1
3
2
1
3
2
1
B 4
/B 3
/A 2
A 1
2
1
3
2
1
3
2
1
B 4
/B 3
/A 2
A 1
JC 39-02387A
10
9
8
7
6
5
4
3
2
1
Regi
C lutch
DR04010SL24ZI
4010M 24S NDF
Therm oStat
B 4
/B 3
/A 2
A 1
10
9
8
7
6
5
4
3
2
1
JC39-02397A
CW /CC W
CLOC K
R EAD Y
STAR T/STOP
N .C
BR AKE
GND
GND
24VS1
24VS1
CLU TC H
Therm istor1
JC39-02391A
JC 39-02382A
GN D
GN D
GN D
W KU P2O PE
nW KU P2M C B
nRST_LCD
nPO W ER _SW
5V
5V
5V
JC39-02382A
2
1
FU SER
CN 46(1.5mm )
C N 38(m iniB)
OP E_IF
N.C
O PT_nCM D R EQ
N.C
N.C
GND
GND
GND
GND
GND
24V3
24V3
24V3
5V
5V
5V
O PT_nRESET
O PT_RXD
O PT_TXD
Paper
Size
Sensor
DU PLEX_SEN SO R
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
JC3400001A
CN 13(1.5mm )
CLK_LSU _M O T
nREAD Y_LSU
nEN _LSU _M O TO R
GN D
24VS1
SCF 1
JC39-02384A
CN47(1.5m m )
PaperSize
Sensor
SM PS
Fuser_EN
24VS1
RELAY_AC_ON
nSLEE P_24V
GN D
CN 22
(1.5
mm)
TH ER M
CN 10(1.5m m )
1
2
3
4
5
SM PS
FuserOn 5
24VS1 4
Relay_ON_O FF 3
24V_ON_OF F 2
GN D 1
5V_SM PS
GND
24V1
GND
24V2
GND
24V3
1
2
3
4
5
nP_EXIT
USB HU B
CN 17(1.5mm )
TEM P_STEPM O T_CL
CN11 (3.96mm )
V1 : JC 44-00222B
V2 : JC 44-00223B
JC 39-02377A
SM PS
N EW TYPE 3R
1
2
3
4
5
6
7
C N 21
CN 19
SM PS_FAN _VO U T
GN D
(2m m )
SM PS FAN
1
2
[JC31-00152B]
1
2
3
4
5
6
7
5V_SM PS
GN D
24V1
GN D
24V2
GN D
24V3
U SB_IF
DR04010SL24ZI/
4010M2 4S NDF
FAN
SM PS
INLET
Netw ork
RT L8211E
EXIT_TX
D EVE LO PER
U nit
EXIT_M O TO R_B
EXIT_M O TO R_N B
EXIT_M O TO R_N A
EXIT_M O TO R_A
13
14
15
16
FUS ER
BIAS
R TC CLK
32.7KHz
M X0P 1
M X0N 2
M X1P 3
M X2P 4
M X2N 5
M X1N 6
M X3P 7
M X3N 8
GN D 9
LED 1 10
LED 0 11
3.3V_PS 12
GN D 13
GN D 14
5V_LSU
nHSYN C
GN D
VD O 0_DP
VD O 0_DN
GN D
nSAM _H O LD 0
nSAM _H O LD 1
GN D
VD O 1_DP
VD O 1_DN
GN D
nEN _LSU _LD
PW M _LD _PO W ER1
1
2
3
25M H z
DRU
M
Varistor
C N 20 N ETW OR K_IF
(2m m )
CRU M
12M H z
CN 45
JC39-02446A
CRU M
1
2
3
4
5
6
7
8
9
10
11
12
13
14
G P1S173LC S2F
G P1S173LCS2F
[0604-001393]
R R -14-S069
SMW 42S-9603-A
2T424499
[0604-001393]
G P1S173LCS2F
USB HU B
[0604-001393]
[JC31-00149A]
USB
D irect
1
2
3
4
1
2
3
4
AM37 15
5-2
This chapter contains the tools list, list of abbreviations used in this manual, and a guide to the location space required when
installing the printer. A definition of test pages and Wireless Network information definition is also included.
6.1. Tool for Troubleshooting

The following tools are recommended safe and easy troubleshooting as described in this service manual.
DVM (Digital Volt Meter)
Cleaning Equipments
Standard : Indicates more than 3 digits.
Standard : An IPA (Isopropyl Alcohol) dry wipe tissue or a

gentle neutral detergent and lint-free cloth.
Driver
Vacuum Cleaner
Standard : - type, + type (M3 long, M3 short, M2 long,

M2 short).
Tweezers
Spring Hook
Standard : For general home use, small type.
Standard : For general use
Cotton Swab
Software (Driver) installation CD ROM
Standard : For general home use, for medical service.
6-1
6.2. Glossary
The following glossary helps you get familiar with the product by understanding the terminologies commonly used with
printing as well as mentioned in this users guide and service manual.
802.11
802.11 is a set of standards for wireless local area network (WLAN) communication, developed by
the IEEE LAN/MAN Standards Committee (IEEE 802).
802.11b/g/n
802.11b/g/n can share same hardware and use the 2.4 GHz band. 802.11b supports bandwidth up to 11
Mbps, 802.11n supports bandwidth up to 150 Mbps. 802.11b/g/n devices may occasionally suffer
interference from microwave ovens, cordless telephones, and Bluetooth devices.
Access point
Access Point or Wireless Access Point (AP or WAP) is a device that connects wireless communication
devices together on wireless local area networks (WLAN), and acts as a central transmitter and
receiver of WLAN radio signals.
ADF
An Automatic Document Feeder (ADF) is a scanning unit that will automatically feed an original
sheet of paper so that the machine can scan some amount of the paper at once.
AppleTalk
AppleTalk is a proprietary suite of protocols developed by Apple, Inc for computer networking. It
was included in the original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP
networking.
BIT Depth
A computer graphics term describing the number of bits used to represent the color of a single pixel in
a bitmapped image. Higher color depth gives a broader range of distinct colors. As the number of bits
increases, the number of possible colors becomes impractically large for a color map. 1-bit color is
commonly called as monochrome or black and white.
BMP
A bitmapped graphics format used internally by the Microsoft Windows graphics subsystem (GDI),
and used commonly as a simple graphics file format on that platform.
BOOTP
Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically.
This is usually done in the bootstrap process of computers or operating systems running on them. The
BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless
workstation' computers to obtain an IP address prior to loading any advanced operating system.
CCD
Charge Coupled Device (CCD) is a hardware which enables the scan job. CCD Locking mechanism is
also used to hold the CCD module to prevent any damage when you move the machine.
Collation
Collation is a process of printing a multiple-copy job in sets. When collation is selected, the device
prints an entire set before printing additional copies.
Control Panel
A control panel is a flat, typically vertical, area where control or monitoring instruments are displayed.
They are typically found in front of the machine.
Coverage
It is the printing term used for a toner usage measurement on printing. For example, 5% coverage
means that an A4 sided paper has about 5% image or text on it. So, if the paper or original has
complicated images or lots of text on it, the coverage will be higher and at the same time, a toner
usage will be as much as the coverage.
CSV
Comma Separated Values (CSV). A type of file format, CSV is used to exchange data between
disparate applications. The file format, as it is used in Microsoft Excel, has become a de facto standard
throughout the industry, even among non-Microsoft platforms.
DADF
A Duplex Automatic Document Feeder (DADF) is a scanning unit that will automatically feed and
turn over an original sheet of paper so that the machine can scan on both sides of the paper.
Default
The value or setting that is in effect when taking a printer out of its box state, reset, or initialized.
DHCP
A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP

server provides configuration parameters specific to the DHCP client host requesting, generally,
information required by the client host to participate on an IP network. DHCP also provides a
mechanism for allocation of IP addresses to client hosts.
DIMM
Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all
the data within the machine like printing data, received fax data.
6-2
DLNA
The Digital Living Network Alliance (DLNA) is a standard that allows devices on a home network to
share information with each other across the network.
DNS
The Domain Name Server (DNS) is a system that stores information associated with domain names in
a distributed database on networks, such as the Internet.
Dot Matrix Printer
A dot matrix printer refers to a type of computer printer with a print head that runs back and forth
on the page and prints by impact, striking an ink-soaked cloth ribbon against the paper, much like a
typewriter.
DPI
Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and printing. Generally,
higher DPI results in a higher resolution, more visible detail in the image, and a larger file size.
DRPD
Distinctive Ring Pattern Detection. Distinctive Ring is a telephone company service which enables a
user to use a single telephone line to answer several different telephone numbers.
Duplex
A mechanism that will automatically turn over a sheet of paper so that the machine can print (or
scan) on both sides of the paper. A printer equipped with a Duplex Unit can print on both sides of
paper during one print cycle.
Duty Cycle
Duty cycle is the page quantity which does not affect printer performance for a month. Generally the
printer has the lifespan limitation such as pages per year. The lifespan means the average capacity
of print-outs, usually within the warranty period. For example, if the duty cycle is 48,000 pages per
month assuming 20 working days, a printer limits 2,400 pages a day.
ECM
Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines
or fax modems. It automatically detects and corrects errors in the fax transmission process that
are sometimes caused by telephone line noise.
Emulation
Emulation is a technique of one machine obtaining the same results as another. An emulator
duplicates the functions of one system with a different system, so that the second system behaves like
the first system. Emulation focuses on exact reproduction of external behavior, which is in contrast
to simulation, which concerns an abstract model of the system being simulated, often considering
its internal state.
Ethernet
Ethernet is a frame-based computer networking technology for local area networks (LANs). It defines
wiring and signaling for the physical layer, and frame formats and protocols for the media access
control (MAC)/data link layer of the OSI model. Ethernet is mostly standardized as IEEE 802.3. It
has become the most widespread LAN technology in use during the 1990s to the present.
EtherTalk
A suite of protocols developed by Apple Computer for computer networking. It was included in the
original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP networking.
FDI
Foreign Device Interface (FDI) is a card installed inside the machine to allow a third party device
such as a coin operated device or a card reader. Those devices allow the pay-for-print service
on your machine.
FTP
A File Transfer Protocol (FTP) is a commonly used protocol for exchanging files over any network
that supports the TCP/IP protocol (such as the Internet or an intranet).
Fuser Unit
The part of a laser printer that fuses the toner onto the print media. It consists of a heat roller and
a pressure roller. After toner is transferred onto the paper, the fuser unit applies heat and pressure
to ensure that the toner stays on the paper permanently, which is why paper is warm when it comes
out of a laser printer.
Gateway
A connection between computer networks, or between a computer network and a telephone line. It is
very popular, as it is a computer or a network that allows access to another computer or network.
Grayscale
A shades of gray that represent light and dark portions of an image when color images are converted
to grayscale; colors are represented by various shades of gray.
Halftone
An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of
a large number of dots, while lighter areas consist of a smaller number of dots.
HDD
Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage
device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces.
6-3
IEEE
The Institute of Electrical and Electronics Engineers (IEEE) is an international non-profit, professional
organization for the advancement of technology related to electricity.
IEEE 1284
The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers
(IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that
attaches to the peripheral (for example, a printer).
Intranet
A private network that uses Internet Protocols, network connectivity, and possibly the public
telecommunication system to securely share part of an organization's information or operations with
its employees. Sometimes the term refers only to the most visible service, the internal website.
IP address
An Internet Protocol (IP) address is a unique number that devices use in order to identify and
communicate with each other on a network utilizing the Internet Protocol standard.
IPM
The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM rate indicates the
number of single-sided sheets a printer can complete within one minute.
IPP
The Internet Printing Protocol (IPP) defines a standard protocol for printing as well as managing print
jobs, media size, resolution, and so forth. IPP can be used locally or over the Internet to hundreds
of printers, and also supports access control, authentication, and encryption, making it a much more
capable and secure printing solution than older ones.
IPX/SPX
IPX/SPX stands for Internet Packet Exchange/Sequenced Packet Exchange. It is a networking

protocol used by the Novell NetWare operating systems. IPX and SPX both provide connection
services similar to TCP/IP, with the IPX protocol having similarities to IP, and SPX having similarities
to TCP. IPX/SPX was primarily designed for local area networks (LANs), and is a very efficient
protocol for this purpose (typically its performance exceeds that of TCP/IP on a LAN).
ISO
The International Organization for Standardization (ISO) is an international standard-setting body

composed of representatives from national standards bodies. It produces world-wide industrial and
commercial standards.
ITU-T
The International Telecommunication Union is an international organization established to standardize

and regulate international radio and telecommunications. Its main tasks include standardization,
allocation of the radio spectrum, and organizing interconnection arrangements between different
countries to allow international phone calls. A -T out of ITU-T indicates telecommunication.
ITU-T No. 1 chart
Standardized test chart published by ITU-T for document facsimile transmissions.
JBIG
Joint Bi-level Image Experts Group (JBIG) is an image compression standard with no loss of accuracy
or quality, which was designed for compression of binary images, particularly for faxes, but can
also be used on other images.
JPEG
Joint Photographic Experts Group (JPEG) is a most commonly used standard method of lossy
compression for photographic images. It is the format used for storing and transmitting photographs
on the World Wide Web.
LDAP
The Lightweight Directory Access Protocol (LDAP) is a networking protocol for querying and
modifying directory services running over TCP/IP.
LED
A Light-Emitting Diode (LED) is a semiconductor device that indicates the status of a machine.
MAC address
Media Access Control (MAC) address is a unique identifier associated with a network adapter. MAC
address is a unique 48-bit identifier usually written as 12 hexadecimal characters grouped in pairs (e.
g., 00-00-0c-34-11-4e). This address is usually hard-coded into a Network Interface Card (NIC) by its
manufacturer, and used as an aid for routers trying to locate machines on large networks.
MFP
Multi Function Peripheral (MFP) is an office machine that includes the following functionality in one
physical body, so as to have a printer, a copier, a fax, a scanner and etc.
MH
Modified Huffman (MH) is a compression method for decreasing the amount of data that needs to be
transmitted between the fax machines to transfer the image recommended by ITU-T T.4. MH is a
codebook-based run-length encoding scheme optimized to efficiently compress white space. As most
faxes consist mostly of white space, this minimizes the transmission time of most faxes.
MMR
Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6.
6-4
Modem
A device that modulates a carrier signal to encode digital information, and also demodulates such a
carrier signal to decode transmitted information.
MR
Modified Read (MR) is a compression method recommended by ITUT T.4. MR encodes the first
scanned line using MH. The next line is compared to the first, the differences determined, and then the
differences are encoded and transmitted.
NetWare
A network operating system developed by Novell, Inc. It initially used cooperative multitasking to
run various services on a PC, and the network protocols were based on the archetypal Xerox XNS
stack. Today NetWare supports TCP/IP as well as IPX/SPX.
OPC
Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser
beam emitted from a laser printer, and it is usually green or rust colored and has a cylinder shape.
An imaging unit containing a drum slowly wears the drum surface by its usage in the printer, and
it should be replaced appropriately since it gets worn from contact with the cartridge development
brush, cleaning mechanism, and paper.
Originals
The first example of something, such as a document, photograph or text, etc, which is copied,
reproduced or translated to produce others, but which is not itself copied or derived from something
else.
OSI
Open Systems Interconnection (OSI) is a model developed by the International Organization for
Standardization (ISO) for communications. OSI offers a standard, modular approach to network
design that divides the required set of complex functions into manageable, self-contained, functional
layers. The layers are, from top to bottom, Application, Presentation, Session, Transport, Network,
Data Link and Physical.
PABX
A private automatic branch exchange (PABX) is an automatic telephone switching system within a
private enterprise.
PCL
Printer Command Language (PCL) is a Page Description Language (PDL) developed by HP as a

printer protocol and has become an industry standard. Originally developed for early inkjet printers,
PCL has been released in varying levels for thermal, dot matrix printer, and laser printers.
PDF
Portable Document Format (PDF) is a proprietary file format developed by Adobe Systems for
representing two dimensional documents in a device independent and resolution independent format.
PostScript(PS)
PostScript (PS) is a page description language and programming language used primarily in the
electronic and desktop publishing areas. - that is run in an interpreter to generate an image.
Printer Driver
A program used to send commands and transfer data from the computer to the printer.
Print Media
The media like paper, envelopes, labels, and transparencies which can be used in a printer, a scanner, a
fax or, a copier.
PPM
Pages Per Minute (PPM) is a method of measurement for determining how fast a printer works,
meaning the number of pages a printer can produce in one minute.
PRN file
An interface for a device driver, this allows software to interact with the device driver using standard
input/output system calls, which simplifies many tasks.
Protocol
A convention or standard that controls or enables the connection, communication, and data transfer
between two computing endpoints.
PSTN
The Public-Switched Telephone Network (PSTN) is the network of the world's public circuit-switched
telephone networks which, on industrial premises, is usually routed through the switchboard.
RADIUS
Remote Authentication Dial In User Service (RADIUS) is a protocol for remote user authentication
and accounting. RADIUS enables centralized management of authentication data such as usernames
and passwords using an AAA (authentication, authorization, and accounting) concept to manage
network access.
Resolution
The sharpness of an image, measured in Dots Per Inch (DPI). The higher the dpi, the greater the
resolution.
SMB
Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports,
and miscellaneous communications between nodes on a network. It also provides an authenticated
Interprocess communication mechanism.
6-5
SMTP
Simple Mail Transfer Protocol (SMTP) is the standard for e-mail transmissions across the Internet.
SMTP is a relatively simple, text based protocol, where one or more recipients of a message are
specified, and then the message text is transferred. It is a client server protocol, where the client
transmits an email message to the server.
SSID
Service Set Identifier (SSID) is a name of a wireless local area network (WLAN). All wireless devices
in a WLAN use the same SSID in order to communicate with each other. The SSIDs are case-sensitive
and have a maximum length of 32 characters.
Subnet Mask
The subnet mask is used in conjunction with the network address to determine which part of the
address is the network address and which part is the host address.
TCP/IP
The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of communications
protocols that implement the protocol stack on which the Internet and most commercial networks run.
TCR
Transmission Confirmation Report (TCR) provides details of each transmission such as job status,
transmission result and number of pages sent. This report can be set to print after each job or only
after failed transmissions.
TIFF
Tagged Image File Format (TIFF) is a variable-resolution bitmapped image format. TIFF describes
image data that typically come from scanners. TIFF images make use of tags, keywords defining the
characteristics of the image that is included in the file. This flexible and platform-independent format
can be used for pictures that have been made by various image processing applications.
Toner Cartridge
A kind of bottle or container used in a machine like a printer which contains toner. Toner is a powder
used in laser printers and photocopiers, which forms the text and images on the printed paper. Toner
can be fused by a combination of heat/pressure from the fuser, causing it to bind to the fibers in
the paper.
TWAIN
An industry standard for scanners and software. By using a TWAINcompliant scanner with a
TWAIN-compliant program, a scan can be initiated from within the program. It is an image capture
API for Microsoft Windows and Apple Macintosh operating systems.
UNC Path
Uniform Naming Convention (UNC) is a standard way to access network shares in Window NT and
other Microsoft products. The format of a UNC path is: \\<servername>\<sharename>\<Additional
directory>
URL
Uniform Resource Locator (URL) is the global address of documents and resources on the Internet.
The first part of the address indicates what protocol to use, the second part specifies the IP address or
the domain name where the resource is located.
USB
Universal Serial Bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to
connect computers and peripherals. Unlike the parallel port, USB is designed to concurrently connect
a single computer USB port to multiple peripherals.
Watermark
A watermark is a recognizable image or pattern in paper that appears lighter when viewed by
transmitted light. Watermarks were first introduced in Bologna, Italy in 1282; they have been used by
papermakers to identify their product, and also on postage stamps, currency, and other government
documents to discourage counterfeiting.
WEP
Wired Equivalent Privacy (WEP) is a security protocol specified in IEEE 802.11 to provide the same
level of security as that of a wired LAN. WEP provides security by encrypting data over radio so that
it is protected as it is transmitted from one end point to another.
WIA
Windows Imaging Architecture (WIA) is an imaging architecture that is originally introduced in

Windows Me and Windows XP. A scan can be initiated from within these operating systems by
using a WIAcompliant scanner.
WPA
Wi-Fi Protected Access (WPA) is a class of systems to secure wireless (Wi-Fi) computer networks,
which was created to improve upon the security features of WEP.
WPA-PSK
WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A
shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or
desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the
associated WAP for more advanced security.
6-6
WPS
The Wi-Fi Protected Setup (WPS) is a standard for establishing a wireless home network. If your
wireless access point supports WPS, you can configure the wireless network connection easily
without a computer.
XPS
XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new
document format, which has benefits for portable document and electronic document, developed
by Microsoft. It is an XML-based specification, based on a new print path and a vector-based
device-independent document format.
6-7
6.3. The Sample Pattern for the Test

The life of the toner cartridge and the printing speed are measured using the pattern shown below.
6-8
6.4. Model Name and Code

1) Sub brand name Information
- Applying Independent sub brand name by Segment : Xpress / ProXpress / MultiXpress
2) Model code Information
Basic Structure : [SL-]
: Function Information
Function
6-9
Network
Wireless Network
Duplex Printing
Reverse Type ADF
Fax
XOA (eXtensible Open Architecture)
Handset
Auto Document Feeder
6.5. Document Revision List

Version
Date
Page
Description
1.00
22/Jun/2015
Release
6-10
GSPN (GLOBAL SERVICE PARTNER NETWORK)

Area
Web Site
Europe, MENA,
CIS, Africa
https://gspn1.samsungcsportal.com
E.Asia, W.Asia,
China, Japan
N.America, S.America
This Service Manual is a property of Samsung Electronics

Co.,Ltd.
Any unauthorized use of Manual can be punished under
applicable International and/or domestic law.
2013 Samsung Electronics Co.,Ltd.

All rights reserved.
Printed in Korea
Code No.:

M4080 MS v00

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Safety warning ..........................................................................................................................1 1

Caution for safety ......................................................................................................................1 2

Electric shock and fire safety precautions ...........................................................................1 2

Handling precautions .....................................................................................................1 4

Assembly and Disassembly precautions .............................................................................1 4

Disregarding this warning may cause bodily injury ..............................................................1 5

ESD precautions ........................................................................................................................1 6

Product Specifications and Description ....................................................................................................2 1

Product Overview ......................................................................................................................2 1

Print specification ..........................................................................................................2 4

Scan specification ..........................................................................................................2 5

Copy specification .........................................................................................................2 6

Fax specification ...........................................................................................................2 7

Paper Handling specification............................................................................................2 8

Software and Solution .................................................................................................. 2 10

System Configuration ............................................................................................................... 2 13

Feeding System ....................................................................................................................... 2 17

Feeding System Overview............................................................................................. 2 17

Pick-Up Unit .............................................................................................................. 2 21

MPF(Multi-Purpose Feeder) Unit ................................................................................... 2 21

Printing process overview ............................................................................................. 2 22

Toner Cartridge ........................................................................................................... 2 23

Fuser unit ............................................................................................................................... 2 24

Laser Scanning Unit (LSU)........................................................................................................ 2 25

Laser Scanning Unit Overview....................................................................................... 2 25

Laser Scanning Optical path .......................................................................................... 2 26

Drive System .......................................................................................................................... 2 27

Drive Motors .............................................................................................................. 2 27

Main Drive Unit.......................................................................................................... 2 28

Exit Drive Unit ........................................................................................................... 2 29

Tray Lifting Drive Unit................................................................................................. 2 30

Scanner System ....................................................................................................................... 2 31

Scanner system overview .............................................................................................. 2 31

Scanner System Components ......................................................................................... 2 32

2.10. Hardware Configuration ............................................................................................................ 2 33

Disassembly and Reassembly ................................................................................................................3 1

Precautions when replacing parts ..................................................................................................3 1

Precautions when assembling and disassembling .................................................................3 1

Precautions when handling PBA.......................................................................................3 1

Releasing Plastic Latches ................................................................................................3 2

Replacing the maintenance part ....................................................................................................3 3

Fuser Unit ....................................................................................................................3 3

Pick-up Roller and Forward Roller....................................................................................3 7

SCF Separation Roller ....................................................................................................3 8

SCF Pick-up Roller and Forward Roller.............................................................................3 9

Replacing the main SVC part ..................................................................................................... 3 10

Main Board ................................................................................................................ 3 13

Duplex Motor ............................................................................................................. 3 17

Fuser Drive Unit ......................................................................................................... 3 18

3.3.10. Main Drive Unit.......................................................................................................... 3 19

3.3.12. Paper Size Sensor ........................................................................................................ 3 21

Control panel ............................................................................................................................4 1

Introducing the display screen and useful buttons ................................................................4 2

Understanding the LEDs .............................................................................................................4 4

Updating Firmware ....................................................................................................................4 6

Updating from the Printer Control Panel ............................................................................4 6

Updating from the Network ............................................................................................4 7

Clearing Jams ......................................................................................................................... 4 10

Clearing paper jams ..................................................................................................... 4 10

Clearing original document jams .................................................................................... 4 27