1) The name of our company

SH Door Gift -

Logo of our company

Motto of our company

Giving with heart

2) Important to use system analysis and design analysis

System Analysis is essential in order to identify the requirements, plan, build and
implement information systems to meet our organizations needs and wan. Its actually a
process that comprises activities, techniques and a set of tools that allow us to approach a
new information systems project in a systematic way, therefore providing a blueprint in
which we can identify and address all important aspects of the system. Engaging in the
systems analysis and design process may involve different approaches and methodologies,
such as the Systems Development Life Cycle (SDLC), Prototyping, RAD, or Agile
methodologies etc. However, they all attempt to lay down a series of phases, principles and
activities that provide structure and consistency to the way we analysts conceive and
implement an information system. Some of the concrete characteristics and advantages of
systems analysis are:

It is used to study and plan data input, data flow, data processing and
transformation, storage and output of data for an organizations business needs, and
to design new information systems to meet those needs.

Next, systems analysis and design allows analysts to properly indentify and
understand users requirements, in order to implement needed improvements to
their current systems. Such aspects as effective input techniques and friendly output
methods are considered to improve users overall experience with their systems.

It facilitates users involvement during the planning, designing and implementation

of the system. Also, it improves communication between analysts, developers, and

users throughout the development cycle, which makes it easier to implement needed
changes, adjust and adapt to the often ever-changing requirements of a dynamic
organization.

Finally, systems analysis and design provides for the thorough testing of a system in
order to pinpoint bugs and issues that need correction before final implementation.
In addition, proper documentation is brought along to improve learning of the
systems features, and to support its ongoing maintenance after its been put into use.

By providing this systematic approach to identifying and solving business problems,

systems analysis and design has become an important process in building efficient
information systems. We should make sure to adopt it in your organization. It will save our
time, money and avoid unnecessary frustration throughout the development of your system.
That is not being a problem for us to choose and use the system that more easy n
quick, but The problem with doing whatever way seems quick and easy is that when the
system gets big, "quick and easy" rapidly becomes "slow and messy", and development of
large systems grinds to a halt. What's quick and easy today may well be the thing that's
keeping you from doing the quick and easy in 6 months. System analysis methodologies are
designed to help manage that problem so that in 6 months it'll be just as easy to continue
the work as it is today.
3) Customer can making order by online system website:
1) Customers need to register as a member to starts making the order process.
2) Once they become a member, they can easily use an member account simply log in to their
account and starts to review variety of products and information without waiting.
3) They can put their favourite apparels that they wish to buy in their cart.
4) After that, they can review back their cart and see all the apparels that they have
put in their cart. The total amount of their order and their favourite apparels will be shown too.
They also, can remove or add any new favourite items that they desired still in their cart.
5) Once they are satisfied with the product, they can confirm the order and design needed.
6) When order is made, no cancellation can be made and, confirmation order must come with
50% deposits from the purchases amount.

7) Customers are required to confirm their order with sending a receipt payment as an evidence
of the payment. At this time, their order are confirmed.
8) Then, notification need to send to the customer to inform that their order are in process.
9) After that, list of product confirmation should be sent to the customer with total amount of
purchases.
10) Usually, it will take 2 weeks to complete the door gift that order by customer.
11) Balance of the rest 50% need to settle by customer before proceed to shipping action.
12) Notification of completion need to send to the customer and to inform that their door gift are
ready to send.
13) After getting proving of payment by customer, the shipping will starts to process.
14) Notification need to send to customer, to inform that shipping is on way.
SYSTEM REQUEST
Once they become a member,
they can easily use an member
account simply log in to their
account and starts to review
variety of products and
information without waiting.

PROJECT GOAL
To provide an efficient system
in order to make easier for
customer to review product
information and description
and will reduce customer
waiting time to get the
information.

After that, they can review

Develop systematic system

back their cart and see all the

which can help us to know

apparels that they have

availability of the products

put in their cart. The total

and supposedly from the best

amount of their order and

seller. Then reorder point can

their favourite apparels will be

be set on the system.

shown too. They also, can

remove or add any new
favourite items that they
desired still in their cart.

TALLY

5.

The business problem or a symptom and its real problem could be happened if we find it

latter.
Symptom/Problem

Situations

s
Customer services were accused of being inefficient for keeping the
customer waiting too long on the phone to get information on certain
product. One of the key reasons for the delay is customer service needs to
Symptom

flip through the catalogue to find product information.

Real problems: There must be a wrong product information
explanations
There are complaint that products being shipped to the wrong customer
address even though the company is using reliable courier services

Problem

Real problem: High probably wrong receiver will not send it back and it
must be our responsible to cover the cost and send it back to the right
customer
Hot selling items sometimes run out of stock and take time to replenish
resulting in loss of sales. Randomly check with suppliers dismissed any

Symptom

suggestion of insufficient supplies.

Real Problems: Customers are not interest to make their order due to
insufficient stock
It is difficult to retain customers loyalty since sales department could not
properly identify their regular customers who deserve a certain amount of

Symptom

discounts
Real Problems: Customer will intend to find another supplier those who
can bring them more benefit. Customer wants the best suppliers.

Problem

Sales person sometimes wrongly calculate the total sales amount as they

have to do it manually and in some cases provides a wrong quotation to

customers. Sales amount understatement will result in loss to the
company while overcharging a customer will result in complaint and lead
to bad company reputation
Real Problems: Customer will receive wrong information about the
price and customers will not satisfied then will find another seller.

6) To provide an efficient system in order to make easier for customer to review product
information and description and will reduce customer waiting time to get the information.
Properly task should be given to the supervisor on shipping department so that he can supervise
employees in shipping department before parcel are sent to the customer and increase the
awareness of awareness on assigning the right parcel to the right address.
Develop systematic system which can help us to know availability of the products and
supposedly from the best seller. Then reorder point can be set on the system.
Customer database should be implement, so all the records and transaction can be there. So,
regular customer can easily traced and rewarded like discounts can be done.
Proper software should be develop to ensure ending total of sales can be generate automatically
also can overcome wrong quotation to customer and save the company reputation.

11) Advantages of using PERT chart over Gantt chart for controlling the development process

Elements

Visualization

Work Breakdown Structure

PERT chart

Gantt chart

It is displaying information as a
network model. This means
that a PERT chart presents an
initial node from which tasks
branch out. This helps project
managers visualize the
sequence of tasks.

It is presenting the

It will display the tasks to be

completed, but the charts
emphasize different pieces. It
is typically does not show the
percentage completed,
because it employs a network
model, it is easy to see which
tasks depend on each other.

information in the
format of a bar chart.
This presentation helps
show the percentage of
work completed for
each task.
It will display the tasks
to be completed, but
the charts emphasize
different pieces. It is
focusing on the
percentage completion
of each task, without
demonstrating the link
that two tasks may

Simplification

It is including project tasks and

have to each other.

It is ideal for

time allocation, display

straightforward projects

dependency.

with few interlinking

tasks. It present
project tasks and time
allocation as the only
two pieces of data.
While this is a limitation
where there are
interconnecting tasks
that depend on each
other, for more basic
projects it is easier to

interpret the data in a

Gantt chart.
Gantt charts are easier
to change as a task
moves along and it
comes closer to

Dependency

Straightforward Vs.
Complex

It is clearly defines and makes

completion.
It is not stated any

visible dependencies (precedence

dependency of tasks before

relationships) between the tasks.

It is designed for only parts of

starting the next task.

It is work well for more

projects and end at the major

straightforward projects

review points.

that most likely will not

require mid-stream
changes.

13) questionnaire should include only open-ended questions so as not to

constraints the respondents.
YES. I am agree with this statement. Open-ended questionnaire are good in
situations where both parties want to understand each other, share control of the
conversation, listen to each other, and when there is sufficient time for the
conversation to allow proper sharing and listening. it is providing rich qualitative
data. It is designed to encourage a full, meaningful answer using the subject's own
knowledge and feelings. There is the advantages and disadvantages of having
open-ended questionnaire :

ADVANTAGES

DISADVANTAGES

- Practical

-Is argued to be inadequate to understand some

forms of information like changes of emotions,

-Large amounts of information can be collected

behaviour, feelings.
-Lacks validity

from a large number of people in a short period of

time and in a relatively cost effective way
-Can be carried out by the researcher or by any
number of people with limited affect to its validity

-There is no way to tell how truthful a respondent

and reliability

is being

-The results of the questionnaires can usually be

-There is no way of telling how much thought a

quickly and easily quantified by either a

respondent has put in

researcher or through the use of a software

package
-Can be analysed more objectively than other

-The respondent may be forgetful or not thinking

forms of research
-When data has been quantified, it can be used to

within the full context of the situation

-People may read differently into each question

compare and contrast other research and may be

and therefore reply based on their own

used to measure change

-Positivists believe that quantitative data can be

interpretation of the question

- inaccurate of the researcher own decision

used to create new theories and / or test existing

making and assumptions

hypotheses