Académique Documents
Professionnel Documents
Culture Documents
Accelerating
organic expansion
Inorganic
expansion
Unlocking
our potential
19901997
19982008
20092015
20142020
PAGE 2
Long-haul
international trade
Logistics outsourcing
PAGE 3
(Scale 0-100)
79
GoGreen
2009
2012
2 efficiency:
+18% (2013)
Provider of Choice
Investment of Choice
Business Performance
Reported EBIT
EUR bn
0.2
2009
1.8
2.4
2.7
2.861
2010
2011
2012
2013
Employer of Choice
Results of group-wide Employee Opinion Survey
Active Leadership
Employee Engagement
(Scale 0-100)
(Scale 0-100)
72
70
60
58
2009
2013
2009
2013
PAGE 4
Multi-channel delivery
for B2C
Automation drives
efficiencies
Importance of data
leads to new ways of
running businesses
Increasing importance of
social and ethical
behavior
Growing need for greener
solutions
PAGE 5
Mission
Purpose
Guiding Principles
Goals
STRATEGY 2020
Focus.
Connect.
Grow.
PAGE 6
A family of
divisions
3
Connect.
We connect across the
organization
A global team
Certified specialists
2 for everything
we do
Connected approach in
operations, commercial,
3
green solutions and
shared
services
to
achieve
quality leader to achieve quality leadership
and service excellence.
Grow.
We expand in new
segments
Leader in eCommerce
1 related logistics
Accelerate footprint
shift towards
2
emerging markets
We focus
on what has made us successful
to further expand margins.
PRESS CONFERENCE | APRIL 2, 2014
PAGE 8
A family of divisions
PAGE 9
4%
19%
+5-7%
Parcel Germany
+8%
Parcel Domestic
International
+5-6%
International
Express
+2-3%
+4-5%
Air Freight
Forwarding
Ocean Freight
Forwarding
+5-6%
Contract
Logistics
1) 2011 data; 2) i.e. Global SameDay/ Courier, Parcel, Express, AFR, OFR, Ind. Proj., LTL, FTL and Cont. Logistics; 3) i.e. >5% market share (in value) in respective market
PAGE 10
Deutsche Post business and brand remain a key pillar for the Group.
The efforts of the past years are paying off, and we remain committed.
PAGE 11
Customer Satisfaction
(Scale from 0-100) 7078
7079
2010
2013
Min. 80 Consistently
>80
group-wide
2015
2020
C 2 efficiency
improvement:
Provider
of of
Choice
Provider
Choice
Investment of Choice
EBIT
(in EUR bn)
0.23
2.86
3.353.55
2009
2013
2015
GoGreen
>8%
CAGR
2020
7072
min. 80
>80
2009
2013
2015
2020
PAGE 12
A FAMILY OF DIVISIONS
PAGE 13
We connect
across the organization to achieve
quality leadership and service excellence.
PRESS CONFERENCE | APRIL 2, 2014
PAGE 14
A global team
Certified specialists
for everything we do
Connected approach in
operations, commercial,
green solutions and shared
services
PAGE 15
Integrating continuous
process optimization
Certified Specialist
Trainings Targets
Group implementation
Combination of:
Executives
100%
Managers
>90%
>80%
- Specialized application
PAGE 16
Sorting
Automation/ Robotics
Data Analytics
PAGE 17
+30%
Focus today:
1 GoGreen Efficiency
Success examples
First efficiency target, carbon
accounting and controlling in
industry
Role modeling in alternative fleet
Climate-neutral shipping
Driving industry standards
PAGE 18
We expand
in new segments to achieve
sustainable above-market growth.
PRESS CONFERENCE | APRIL 2, 2014
PAGE 19
Leader in eCommerce
related logistics
PAGE 20
2.0
5.4
in %
Mature Markets
USA
UK
Japan
Western Europe
Emerging Markets
China
India
Brazil
South East Asia
PAGE 21
78%
70%
22%
30%
Today
2013
Mature Markets
30% emerging
market footprint is
ambitious but
realistic
Target
2020 target
Emerging Markets
PAGE 22
PAGE 23
PAGE 24
Internationalization
We offer innovative
services based on
our our core
competencies
We are the
trusted
communications
and targetoriented
advertising
provider online
& offline
Digital
Diversification
Physical mail
Parcel /
e-Commerce
We are the
leading parcel
and
eCommerce
service provider
PAGE 25
in bn items
7.96
7.82
Mail
Communication
2009
2013
10.90
9.75
Dialogue
Marketing
2009
2013
in bn items
1.026
Parcel
Germany
0.761
2009
Mail
Germany
2013
21.16
19.65
2009
2013
PAGE 26
2009
2010
2011
2012
2013
2014
2015
Estimate
EBIT
EUR bn
Employer
of Choice
Provider
of Choice
1.4
1.1
1.1
1.21)
1.2
~1.2
1.1
Customer
Satisfaction
93%
93%
95%
96%
95%
95%
95%
Employee
Satisfaction
66%
74%
76%
77%
76%
80%
90%
PAGE 27
2014
Restructuring
2020
Growth
PAGE 28
Opportunity
Threat
+11% p.a.
Mature Markets
+7% p.a.
Mainland China
+15% p.a.
+8%
Logistics companies
venturing into
eCommerce to
support logistics
eCommerce
companies venturing
into logistics to
support
eCommerce
PAGE 29
Sub-division Post
Sub-divisiion
eCommerce & Parcel
includes
Mail Communication
E-Post
Dialogue Marketing
Presse Services
Export/Import Germany
includes
Germany
Europe
International
Cross-Border/Intercontinental
Brand power, expertise and resources necessary to meet our ambitious growth targets
PRESS CONFERENCE | APRIL 2, 2014
PAGE 30
DHL Paketshops
Packstation
Shopping platforms
Private parcelbox
Grocery delivery
Evening delivery/
Flexible delivery
PAGE 31
eFACILITATION
eFULFILLMENT
DELIVERY
50
40
Marketplaces
Marketing services
Payment solutions
Domestic eFulfillment
(incl. value added
services)
In collaboration with
DHL Supply Chain
0
30
CROSS-BORDER
eCOMMERCE
10
20
Multichannel
domestic delivery
and return1)
International B2C
shipping
Combined with intl
eFulfillment and
eFacilitation services
PAGE 32
Parcel Europe
Leverage & invest in
businesses transferred
from DHL(BeNeLux,
PL, CZ)
Re-orient and broaden
service offering
towards B2C
Gradually expand
European coverage
DHL eCommerce
Americas
Asia
PAGE 33
OUR ASPIRATION:
LEADER IN eCOMMERCE-RELATED LOGISTICS
Passion to win
Great entrepreneurs
Strong brands
World-class processes
Support by family of divisions
PAGE 34
PAGE 35
2.4
1.8
2.861
0.2
in EUR bn
2009
2010
2011
2012
2013
1,226
2013
MAIL/PeP
1,133
483
174
-790
2009
2013
-216
2009
EXPRESS
2013
2009
FORWARDING,FREIGHT
2.500
441
in EUR mn
2013
SUPPLY CHAIN
1.6
1.500
0.5
0.7
0.7
500
in EUR bn
-500
-0.2
-1.500
2009
2010
2011
2009
2010
2011
1)
20121) 2013
2012
2013
PAGE 36
PAGE 37
2020 TARGETS
EBIT
2013 base1)
FY 2015
FY 2020
PeP2)
EUR 1.286bn
DHL
EUR 1.997bn
EUR 2.6-2.8bn
CC/ Other
EUR -422m
~ EUR 350m
Group
EUR 2.861bn
EUR 3.35-3.55bn
Adjusted for 2013 EBIT of ~ EUR 60m from transfer of assets from DHL to PeP effective on Jan. 1, 2014
2)
PAGE 38
PeP
EXPRESS
FORWARDING,
FREIGHT
SUPPLY
CHAIN
PAGE 39
Goal
Continued focus on organic growth
M&A Objectives
Bolt-on acquisitions to support strategies and new
growth initiatives of divisions
Further small disposals where necessary to
optimize divisional business portfolios
2010
2011
2012
2013
0
-100
-200
-300
-400
Conclusion
No significant increase in M&A spend expected
PAGE 40
Net Capex
FCF
(in EUR m)
2.500
2,500
1,500
1.500
500
-500
-1.500
-1,500
1)
1)
PAGE 41
Dividend payout ratio to remain between 40-60% of net profit (continuity and Cash Flow performance
considered)
Excess liquidity will be used for
Stepwise pension funding
and/ or
Share buybacks and/or extraordinary dividends
PAGE 42
A family of
divisions
3
Connect.
We connect across the
organization
A global team
Certified specialists
2 for everything
we do
Connected approach in
operations, commercial,
3
green solutions and
shared
services
to
achieve
quality leader to achieve quality leadership
and service excellence.
Grow.
We expand in new
segments
Leader in eCommerce
1 related logistics
Accelerate footprint
shift towards
2
emerging markets
PAGE 45
PRESS CONFERENCE
FRANKFURT AM MAIN, APRIL 2, 2014