Académique Documents
Professionnel Documents
Culture Documents
Does my attitude come across as proactive, positive and can do, or as reactive,
negative and blaming?
Administration
Continuous improvement
Customer relations
Leadership
Which of the measures you have written are lead indicators and which are lag indicators?
Which would be more useful and why?
3. Pair up and, referring to Figure 8.2, decide what would be some typical tasks in each of
the four quadrants for students. Then discuss how to use the diagram to help you set
priorities and achieve results more easily.
4. Working in small groups, discuss in which of the four quadrants in Figure 8.2 should
managers aim to spend most of their time. What would prevent them from spending all of
their time working on important, non-urgent matters? List six to ten typical management
activities in each quadrant.
5. Working in small groups, read through the list of typical management crises below. How
would acting earlier, when the matter would have been important but not yet urgent, have
prevented each crisis? The first two are completed for you.
Crisis
Preventative action
Routine maintenance