Zeeshan Imp Updated

Call Flow & Pitch
The Call Flow Script
Call Opening :
Thank you for calling GuruAid the leaders in independent technical support my name is ____ How
After the customer discuss, the issue rephrase and paraphrase the issue for better understanding
Document the Support Query appropriately: (whatever the customer says is the issue, document
Do proper Case Building & Ask Probing Questio

Apart from this issue, do you have any other problem with your computer?
Does your computer take too long to boot up/start?
May I know for what do you use this computer? For Business purpose or Personal use?
Are you the only person who uses this computer?
Since when you are facing this issue?
Have You Made any changes on your Computer
HOW TO PITCH FOR REMOTE ACCESS
After Paraphrasing and Probing for the Issue understand the issue well and then pitch for the Rem
Explain the customer that, Mr. Customer the issue that you are having can be due to ma
Use 'The Guru' to find out the probable cause of the issue, if available.
Then tell the customer that, to find out what exactly is the issue I have to diagnose your
If the customer denies to give the Remote Access explain him that the Remote Access session is c
Take the remote access by giving all the appropriate disclaime
Then diagnose the customer's computer by following the proper Diagnost
HOW TO PITCH FOR SALE AFTER THE DIAGNOSIS

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Call Flow & Pitch
HOW TO PITCH FOR SALE AFTER THE DIAGNOSIS
After the diagnosis is done just place the call on hold and let the customer know th
And that you are preparing a list of things that needs to be done on the computer
PITCHING 1 :
Alright Mr. Customer so I have diagnosed the issue and I have confirmed it with my level 2 technician
Give the list of things that needs to be done to the customer a

For Example:Removal of all the errors and software conflicts
Removal of all the infections and hidden viruses
Removal of all the unwanted temporary files and folders
Removal of all the unwanted applications and services
Repairs and re-installation of the registry files
Configuration and setup of the applications, registry files and services
Clean up, tune up and total servicing
Performance enhancement
And then Give options to the customer for other tech support companies,
So, Mr. Customer I would suggest you to fix this problem as soon as possible and I wo
Geek Squad
- $150 - $200
Staples
- $150 - $180
Local Technician - $140 - $170
So these are the charges that you have to pay for a One Time Technical support if you
And then wait and let the customer respond and depending upon the response from th
Mr. Customer rather than going outside and taking your computer over there and the
so that we can fix the problem right now on this call and give you a technical support n
And then brief the customer about the benefits of our Annual Maintenance pl
The reason why I am suggesting you to go for our Annual Maintenance plan is becaus
Our maintenance plan takes care of all your PC issues for one year. Major benefits of o
1. Unlimited PC Support
2. Instant help from GuruAid Certified technicians
3. Unlimited PC tune-up
4. Unlimited Security Checks
5. PC protection from viruses, malwares, spyware
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Call Flow & Pitch

Note : Refer the FABING Tab over here
And after that accordingly tell the prices of AMC by following the 3, 2, 1 policy
So Mr. Customer as per your computer configuration, your computer is eligible to h

At first just show the 3 year & 2 year Plan and then show the 1 year and OTF
Note : Refer the Pricing Tab over here
OR
The other way to pitch for the sale is the simple and the conventional way.
PITCHING 2 :
Alright Mr. Customer so I have diagnosed the issue and I have confirmed it with my level 2 technician
Give the list of things that needs to be done to the customer as per the
For Example:Removal of all the errors and software conflicts
Removal of all the infections and hidden viruses
Removal of all the unwanted temporary files and folders
Removal of all the unwanted applications and services
Repairs and re-installation of the registry files
Configuration and setup of the applications, registry files and services
Clean up, tune up and total servicing
Performance enhancement
And then start pitching for the sale in the way mentioned
After working on your computer and being a technician myself let me inform you
performance of your PC, hence I would advise you to go for our Annual Maintenanc
As you sign up an Annual Maintenance Plan (AMP), you won't be charged anything
for the period you subscribe.
As you sign up for a the Annual Maintenance Plan (AMP), you won't be charged an
for the period you subscribe.
Looking at your system configuration , I would strongly suggest you to go for Ann
The subscription gets you unlimited PC support, instant help from certified techni
Your current problem will be resolved for FREE as a part of the subscription.
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Call Flow & Pitch
We become a single point of contact for all your computer issues no matter how m
And then brief the customer about the benefits of our Annual Maintenance pl
The reason why I am suggesting you to go for our Annual Maintenance plan is becaus
Our maintenance plan takes care of all your PC issues for one year. Major benefits of o
1. Unlimited PC Support
2. Instant help from GuruAid Certified technicians
3. Unlimited PC tune-up
4. Unlimited Security Checks
5. PC protection from viruses, malwares, spyware
Note : Refer the FABING Tab over here


At first just show the 3 year & 2 year Plan and then show the 1 year and OTF
Note : Refer the Pricing Tab over here
You can either use the Pitching 1 or Pitching 2 also making use of the FAB

At first just show the 3 year & 2 year Plan and then show the 1 year and OTF respectivel
AND THEN IT ALL DEPENDS ON YOUR OBJECTION HANDLING SKILLS THAT CAN B
For Reference check : Issue & Rebuttals
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Call Flow & Pitch
REST IS ALL ON YOU. !!!..BEST OF LUCK..!!!
Page 5
Call Flow & Pitch
ow Script
al support my name is ____ How may i help/assist you ?
e issue for better understanding
mer says is the issue, document the same in the support query as the VOC do not create your own VOC or S
omputer?
ose or Personal use?
TE ACCESS
well and then pitch for the Remote Access.
are having can be due to many reasons. and then list 2 or 3 probable cause of the issue.
able.
ssue I have to diagnose your computer and in order to do that I need the Remote Access of your
t the Remote Access session is completely secured and read couple of disclaimers ac
wing the proper Diagnostic Steps & then Pitch f
ER THE DIAGNOSIS IS DONE
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Call Flow & Pitch
ER THE DIAGNOSIS IS DONE
nd let the customer know that you are discussing the issues with your Le
o be done on the computer and go on with the script by saying,
med it with my level 2 technician that these are the issues that needs to be
ry files and services
port companies,
blem as soon as possible and I would like to give you the following options to fix these problems and their charges
One Time Technical support if you go outside to fix the problems, So which one would you like to go for.
g upon the response from the customer suggest him our maintenance plan by saying,
your computer over there and then get help to fix the problem, I would suggest you to go for our Annual Maintena
and give you a technical support number which you can use anytime you need technical support in future as well
ual Maintenance pl
nnual Maintenance plan is because,
s for one year. Major benefits of our annual service plan are:
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Call Flow & Pitch
ing the 3, 2, 1 policy
on, your computer is eligible to have the following Annual Maintenance Plan (AMP) Plans from us.
onventional way.
med it with my level 2 technician that these are the issues that needs to be
ustomer as per the
ry files and services
nician myself let me inform you that your computer demands timely maintenance & optimization to improve
to go for our Annual Maintenance Plan that will take care of your computer.
), you won't be charged anything for today's fix and also you will get Unlimited FREE Support for all your com
(AMP), you won't be charged anything for today's fix and also you will get Unlimited FREE Support for all yo
ongly suggest you to go for Annual maintenance plan that take care of all issues related to your computer.
nstant help from certified technicians, Unlimited PC tune ups.
a part of the subscription.
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Call Flow & Pitch
computer issues no matter how many times you contact us for Computer software related issues.
ual Maintenance pl
nnual Maintenance plan is because,
s for one year. Major benefits of our annual service plan are:
so making use of the FABING Tab and then continue as per the i
ar and OTF respectivel
LING SKILLS THAT CAN BE DEVELOPED ONLY BY YOU
e & Rebuttals
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Call Flow & Pitch
EST OF LUCK..!!!
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Call Flow & Pitch
do not create your own VOC or Sup
eed the Remote Access of your computer.
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Call Flow & Pitch
fix these problems and their charges respectively:-
ne would you like to go for.
ance plan by saying,
st you to go for our Annual Maintenance Plan,

d technical support in future as well.
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Call Flow & Pitch
an (AMP) Plans from us.
tenance & optimization to improve the stability a

r.
mited FREE Support for all your computer issues
Unlimited FREE Support for all your computer i
issues related to your computer.
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Call Flow & Pitch
oftware related issues.
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Call Flow & Pitch
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Sales Tips & Rebuttals
Sales Tips and Techniques

1 People make decisions emotionally.
They decide based on a feeling, need, or emotion, not through a logical thought process. T
When youre pitching for a sale, you should ask yourself, What is the emotional hot button
2 People justify decisions with facts.
Example: a man sees an advertisement with a photo of a sports car and instantly falls in lo
He wants the car because it makes him feel good. But he buys it only when he can justify t
3 People are egocentric.
The word egocentric means centered around the ego or self. We all see the world in term
On a deeper level, the question might be How does this give me feelings of personal wor
4 People look for value.
Value is not a fixed number. Value is relative to what youre selling, what others charge, wh
You must demonstrate a value that seems to be equal to or greater than the asking price. T
5 People think in terms of people.
The human brain is not a computer, calculator, or information processor. Scientists have sh
Remember how some mathematical questions in high school were stated as real-life situat
6 You cant force people to do anything.

When people buy, its not because you wield some magical power over them.
You can urge. You can push. You can entice. But ultimately, people do what they want to do
7 People love to buy.

Some say people dont like to be sold. Not true.
People love to be sold. They love to discover wonderful new products and exp
What people dont love is to be cheated or tricked. Therefore, it can be helpful to change y
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Instead of selling to people, try to help them. Sell good products, make appealing offer
8 People are naturally suspicious.
Its true that theres a sucker born every minute, but most people are moderately skeptical
You can never predict the level of suspicion any particular person has, so its usually best t
9 People are always looking for something.

Love. Wealth. Glory. Comfort. Safety. People are naturally dissatisfied and spend their lives
At its simplest, writing good copy is a matter of showing people how a particular product, s
10 People buy direct because of convenience and exclusivity.
If people could easily find the things you offer at a nearby store, thats probably where man
Thats why its wise to emphasize the convenience and exclusivity of what you
11 People like to see it, hear it, touch it, taste it, or smell it before they buy i
Some people never buy online because they cant examine the merchandise. Some items,
Other items, such as clothing or food, may be a harder sell at least until people have a s
Think about how people buy things in stores and ask yourself if there is some element of th
12 Most people follow the crowd.

Most of us are imitators.
We look to others for guidance, especially when we are uncertain about something. We ask
This is why testimonials and case histories are so influential.
Of course, this barely scratches the surface. Psychology is a deep and eternally revealing li
REBUTTALS
Q.1 I would just like to go for OTF $120 and don't need a maintenance pla
A:1
The reason I am suggesting you this is because in future if you come up with any other problem on
For example: If you have 1 problem every 2 months you will end up paying almost $500 for these 5
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But if you go with our annual maintenance plan you can get unlimited Tech Support plus Once in ev
computer will be serviced in 24 months and for 3 years plan 36 times so it is $12 per servicing appr
Also if you think about it $399 for 3 year plan (36 cents a day) and $299 for 2 year plan is(41 cents
Which plan would you like to go with?
Q.2 How I got all these Popups on my computer?(If there are any Pop-ups or any sus
A:2
All programs and services in the computer have their information and settings stored in the system
These errors occur when registry files are altered. The source of change can be any form of threat l
trojans, spywares, rootkits, keyloggers, worms ...etc. When they enter a computer they attack the
the default information and settings stored in them. Its almost impossible to identify them as they m
as useful programs in the form of plugins, add ons, Active X control, codecs, email attachment, spa
pop-up window, ....etc and get downloaded to your system while opening an email attachment or w
or a pop up window while browsing a games, social networking or a malicious website. So its likely
clicked something harmful unknowingly.
Q.3 I do not know if I can trust you.

A:3
A: Let me inform you that Lester Inc., our parent company has been operational in the US f
Feel free to go through the real time comments listed on the website by our customers. I kn
But we here at Guruaid have always lived up to our customers' expectations over 95% of th
Q.4 I dialed a toll free number. I don't know why I am talking to someone
A:4
A: We have our head office at Branford, CT. However, the technical centre you have reache
I am sure that you are aware IT giants like Microsoft, IBM, HP, and Dell have been outsourci
I am in an offshore Contact Center based in India but I am working for an American compan
Q.5 Can I call you back later? I have your numb

A:5
A: Yes. You can definitely call back but please remember that this problem was already diag
All we need to do is get a Sr. Technician to fix these issues right away. I am the senior tec
If you callback the same number you may end up speaking to a New technician and would
Q.6 I will return this product from where I have purchased.(In case of AV installation
A:6
I appreciate your decision but the question is, will that really solve your problem?
In the past AV installation has always been an easy task. You used to get a CD that you can
None of the companies sell CDs anymore. They have replaced it with the card which is a vi
the computer. This way you also have a peace of mind that in case you lose the AV from th
its validity, without seeking help from anyone.
Q.7 I don't need your services. I will try it on

A:7
That's great! I appreciate the fact that you are self-dependant. However I think you have tr
possibility of complicating the issue beyond the point of repair. Therefore, I would not recom
Our technicians are trained to handle these kinds of issues and it would be best to ensure t
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ISSUES THAT CAN BE DISCUSSED WITH THE CUSTOMER

01. Computer is running slow
02. Windows takes time to boot with the help of Start up item in m
03. Windows updates are getting failed
04. Applications & browsers are running slow
05. Problems in Windows Action Center
06. Need to increase the virtual memory
07.Disk cleanup needs to be performed
08. Need to remove temp files
09. Need to remove prefetch files
10. Need to remove junk files
11. Need to to remove unwanted software from the computer
PS :- These things should not be shown to all the customer's PC but ne
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gical thought process. Thats why intangible benefits are
he emotional hot button here?
and instantly falls in love. However, he cant bring himself to buy the car based on a feeling, so he reads th
ly when he can justify the purchase
all see the world in terms of how it relates to us personally. So when your pitching for a sale asks someone to
eelings of personal wor
what others charge, what the prospect is used to paying, how badly the prospect wants it, and how the pros
than the asking price. The greater the value relative to the price, the more likely
essor. Scientists have shown that its primary function is to deal with so
stated as real-life situations? They were always easier to understand and solve than abstract problems. Your
do what they want to do. This means your job is to show how what youre offering meets you
n be helpful to change your analogy of the marketing process.

Page 20
s, make appealing offers, and treat people fairly. Thats a surefire fo
re moderately skeptical of any offer. They seek to avoid risk.
as, so its usually best to back up all claims with evidence, such as testimonials, survey results, servicing res
d and spend their lives searching
w a particular product, service, or cause fulfills one or mor
sivity.
ats probably where many would buy them. So if they are not buying from you directly for sheer convenience
it before they buy it.
rchandise. Some items, such as books and CDs, are tangible and familiar enough to sell easily online becaus
st until people have a satisfactory buying experience because qua
re is some element of that sensory experience that is missing from
bout something. We ask, What do others think about this? What do others feel? What do others do? The
nd eternally revealing line of study. And while I dont believe in making things more complicated than they h
with any other problem on your computer, You'll again end up paying $100 to $120 for each problem.
g almost $500 for these 5 problems.
Page 21
h Support plus Once in every month we will service your computer, that means if you go for 2 years Plan 24 Times
t is $12 per servicing approximately.
for 2 year plan is(41 cents a day)
y Pop-ups or any suspicious th
ings stored in the system registry files.

an be any form of threat like adwares, viruses,
computer they attack the registry files and change
to identify them as they mostly come disguised
cs, email attachment, spam mail, advertisement,
an email attachment or when you click an advertisement
cious website. So its likely that you might have
n operational in the US for the past 31 years. You can visit our website that portrays a crystal
e by our customers. I know that talking to an advisor on the phone can be uncomfortable at
ectations over 95% of the times, and the same reflects on the website as well.
centre you have reached now is located in India.

Dell have been outsourcing their businesses to offshore countries and have constantly lived up to the cus
for an American company and you are dealing with An American Company.
roblem was already diagnosed by me and I am this close to fix the problem.
ay. I am the senior technician and has spent ___ years in this company and hence I am in a position
w technician and would have to spend your time in diagnosis which has already been done. On top of it,
ase of AV installation which is a retail ca

your problem?
o get a CD that you can put in the computer and with just a couple of clicks; it gets installed on the comp
h the card which is a virtual product that needs to be set up for the first time by creating your own accoun
you lose the AV from the computer, your online account makes it easy for you to retrieve your product at
ever I think you have tried to fix this yourself and did not get satisfactory results. Also I would like to tell
refore, I would not recommend you to perform any troubleshooting steps without expert technical supervi
ould be best to ensure the problems are handled by experts in this matter.
Page 22
HE CUSTOMER
stomer's PC but needs to be shown as per the findings on that PC, this is only an
Page 23
on a feeling, so he reads the copy for technical details about the powerful engine
for a sale asks someone to do something, it must also answer the uns
wants it, and how the prospect perceives the difference b
an abstract problems. Your pitching for a sale, therefore, should feature people through names, personal pron
Page 24
urvey results, servicing results and customer sa
ectly for sheer convenience, theyre doing it because they cant find the item else
to sell easily online because there is little doubt
What do others do? The
re complicated than they have to be, I think there is great benefit in knowing not only what pe
ch problem.
Page 25
or 2 years Plan 24 Times
ntly lived up to the cus
hence I am in a position to do it for $___
een done. On top of it,
ts installed on the comp

creating your own accoun
retrieve your product at
Also I would like to tell

expert technical supervi
Page 26
C, this is only an
Page 27
ough names, personal pronouns, quotes, testimon
Page 28
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Page 30
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Remote Control
REMOTE CONTROL DISCLAIMERS SCREEN CO
1. In order to proceed further and help you with your issue, I will have to remotely access your co
2. Before we proceed further, To maintain your privacy, I would request you to please close any p
3. This remote access session will be recorded for training, quality assurance and user safety purp
4. By entering this 6 digit code you are allowing me to access and manage your computer.
5. Please note that as the user you will always have total control on remote session and you can d
right clicking on it and selecting exit.
6. When the session is terminated, the Remote Support software is uninstalled from your system
7. For your security, I am not authorized to download or use any third party software on your com
REMOTE CONTROL DISCLAIMERS LMI
1. In order to proceed further and help you with your issue, I will have to remotely access your co
2. Before we proceed further, To maintain your privacy, I would request you to please close any p
3. This remote access session will be recorded for training, quality assurance and user safety purp
4. By entering this 6 digit code you are allowing me to access and manage your computer.
5. At any point of time if you feel uncomfortable, you will always have total control on the remote
6. When the session is terminated, the Remote Support software is uninstalled from your system
7. For your security, I am not authorized to download or use any third party software on your com
Basic Steps to avoid the delay in taking the remote s

Scenario 1: - While taking the remote Session, if the customer is asking he is not able to locate
Page 32
Remote Control
Resolution: - Instantly open the run box and type the below command.
iexplore remote.guruaid.com
Scenario 2: - While taking the remote control, if customer is finding difficulties to open the brow
Resolution: - 1. Ask the customer to open the other browser.
2. If customer is not having any other browser, try to reset the same browser.
3. If the 2 step is also not working, try to take the computer in the safe mode.
Scenario 3: - While taking the remote session, if the customer asking you that Antivirus is block
Resolution: - 1. Try to find out which Antivirus customer is using.
2. On the right hand side corner, ask the customer to locate Antivirus icon on
3. Right click on the icon and click on disable. The steps to disable the Ant
4. Either customer will get the disable option or else he has to click on setting
Scenario 4:- While taking the remote control, if the customer is asking that he is getting the bla
Resolution: - Ask the customer to open the other admin account.
If the customer is not having any other admin account.
Guide the customer to create other admin account.
Run the command in the cmd prompt.
net user administrator /active:yes
Scenario 5:- If customer is asking that after downloading the remote file (logmein.exe) showing
Resolution: - Ask the customer to follow the below steps.
Go to the c drive.
Open the program files.
Rename the windows defender folder to windows defender. Old.
Then follow the same steps to take remote.
Page 33
Remote Control
SCREEN CONNECT
emotely access your computer. So, Do you authorize me to Remotely Access your computer?
u to please close any personal files and folders open on your computer.
ce and user safety purposes.
e your computer.
e session and you can disconnect the session anytime by locating the GuruAid Connect application in the sys
alled from your system permanently and the connection is terminated.
y software on your computer from the Internet.
ERS LMI
emotely access your computer. So, Do you authorize me to Remotely Access your computer?
u to please close any personal files and folders open on your computer.
ce and user safety purposes.
e your computer.
l control on the remote session and you can disconnect it instantly by clicking on the (X) button on the top ri
alled from your system permanently and the connection is terminated.
y software on your computer from the Internet.
the remote s
he is not able to locate the internet explorer icon.

Page 34
Remote Control
culties to open the browser.
t the same browser.

er in the safe mode.
u that Antivirus is blocking the file to get download.
ate Antivirus icon on task bar.

steps to disable the Antivirus there are
different steps for different Antivirus.
as to click on settings and disable the firewall.
hat he is getting the black screen.
(logmein.exe) showing a message that file contain virus.
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Remote Control
Page 36
Remote Control
Page 37
Diagnostics & Syval
Diagnostic Steps that can be done to create Se
After addressing the primary concern of the customer and finding the resources....Move on to the followin
1. Add or Remove Programs - You can show Add or Remove program and Educate the customer of using only 1 Sec
{This can also be used to make the customer understand that due to all this unwanted software conflicts he is not ab
2. Action center - You can show errors in Action center if there are any.It is located in the right hand corner bottom
3. Windows update- You can show and explain customer about the Windows pending updates and check update his
4. Msinfo32- You can show system info but make sure just 1st page.. you CANNOT SHOW WINDOWS ERRORS u
5. Temp / %temp% / Prefetch - You can show these JUNK Files and explain the amount of space they occupy in C:
that,"these files are the files that has got on to the his computer without his permission or authorisation"
6. You can RUN AVG TUNE UP and MALWAREBYTES looking at the situation to explain errors in the system wit
MAKE SURE THAT YOU ARE NOT SCARING CUSTOMER NOT AT ALL.. NO SCARE TACTICS SHOULD B
OUR SERVICES.
MAKE SURE THAT BRANDING IS DONE PROPERLY ON THE CALL WHEREVER AND WHENEVER REQU
Diagnostic Steps that can be done to create Secondary
After addressing the primary concern of the customer and finding the resources....Move on to the followin
1. On a Spot Light box that appears at the Top Right Hand Corner on the Mac Computers, Search Console and sho
2. On a Spot Light box that appears at the Top Right Hand Corner on the Mac Computers, Search Disk Utility and
3. On a Spot Light box that appears at the Top Right Hand Corner on the Mac Computers, Search Activity Monito
4. Access Library Folder from Finder-->Go--->Library---> and then show Caches and Cookies in the Computer if a
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Diagnostics & Syval
MAKE SURE THAT YOU ARE NOT SCARING CUSTOMER NOT AT ALL.. NO SCARE TACTICS SHOULD B
OUR SERVICES.
MAKE SURE THAT BRANDING IS DONE PROPERLY ON THE CALL WHEREVER AND WHENEVER REQU
SYVAL & ITS DISCLAIMERS
If you come across with the Non-Technical call, always Run Syval and Create a n
Scenerio:
1)
2)
3)
4)
Old Computer Not Serviced

Computer used for Business
Computer Shared by Children
Brand New Computer
SyVal Disclaimers:
1) SyVal tool will only aid in performing diagnosis and it will not fix the issue
2) SyVal doesn't affect other applications installed on the computer
3) SyVal will be automatically disabled. We will be uninstalling the software
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Diagnostics & Syval
one to create Secondary Issues
rces....Move on to the following Diagnostic steps to Show the secondary issues and Create a need for Sale.
the customer of using only 1 Security Software on the computer and show Software conflict
ed software conflicts he is not able to install his Security Software}
in the right hand corner bottom
ng updates and check update history
SHOW WINDOWS ERRORS under any circumstance
ount of space they occupy in C:// drive and make system slower. Moreover Educate the customer
ion or authorisation"
explain errors in the system with proper Supervisor approval
SCARE TACTICS SHOULD BE USED.. TRY TO EDUCATE THE CUSTOMER AND SELL
EVER AND WHENEVER REQUIRED.
eate Secondary Issues Mac Computer
rces....Move on to the following Diagnostic steps to Show the secondary issues and Create a need for Sale.
mputers, Search Console and show what you see in the Console Tab.
mputers, Search Disk Utility and show what you see in that Tab.
mputers, Search Activity Monitor and show what you see that Tab.
nd Cookies in the Computer if any.
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Diagnostics & Syval
SCARE TACTICS SHOULD BE USED.. TRY TO EDUCATE THE CUSTOMER AND SELL
EVER AND WHENEVER REQUIRED.
IMERS
n Syval and Create a need to Run Syval by foll
d it will not fix the issues
n the computer
ninstalling the software before terminating the session or you
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Diagnostics & Syval
e a need for Sale.
e a need for Sale.
Page 42
Diagnostics & Syval
Page 43
Run Commands
List of things that can be diagnosed through Run Com

Diagnosing through Run Command
Things to access
Run Command
JUNK FILES
JUNK FOLDER
JUNK FILES
START UP
CONFIGURATION
CACHE AND COOKIES
ADD/REMOVE PROGRAMS
CONTROL PANEL
temp
%temp%
prefetch
msconfig
msinfo32
inetcpl.cpl
appwiz.cpl
control
compmgmt.msc
chkdsk
perfmon.msc
control printers
printers
services.msc
winver
devmgmt.msc
Computer Management
Check Disk Utility
Performance Monitor
Printers and Faxes
Printers Folder
Services
Windows Version
Device manager
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Run Commands
d through Run Commands
Page 45
FABING
FABING OF GURUAI
Unlimited Access
One Stop Shop
Manufacturer Independent
3
4
24*7
Subscription Based Services

5
Personalized Assistance
6
Toll Free Number
7
8
9
$179.99
Remote Access
10
Live Help
In Scripted Language
Unlimited PC support - You can get help everytime you call us for any software issues during the
Instant help from Certified Engineers who will assist you to fix your PC issues at the earliest
Our certified technicians are available 24x7 & provide you immidiate resolution for thge issue th
We have a toll free # so you are just a call away to reach us anytime you need us
PC tune-up & virus scans - which gives your PC the protection from viruses, malwares, spywares
Page 46
FABING
Free Diagonsis to identify the root cause of the issue & the problems effecting the performance o
Volume Discount for every additional PC
One time transfer to a another PC- can transfer the plan to another PC once during the term for t
SERVICES PROVIDED:Installation & Setup

Upgrades & Updates
Diagnostics & Resolution
Performance Optimization
Virus & Spyware Removal
Internet & Network Access
Backup & Recovery
Email & Browser Support
Computer & Internet Security
Printer & Scanner Support
This subscription gets you unlimited Technical support for all Software & operating System related
instant help from certified technicians tune ups & optimization of ur computer in every three mon
checks for your Computer as well. Also your current issue will be resolved for FREE as a part of the
YOU ARE GETTING FREE TECHNICAL SUPPORT FOR NEXT 3YEARS AND 9 TUNE UPS
IRRESPECTIVE WHETHER IT IS A NEW PC OR OLD PC,ONE SHOULD SERVICE THE COMPUTER ONCE
TO LOCAL TECH, YOU WILL END UP PAYING $300 -$400 FOR 3-TO 4 INSTANCES WHICH IS A HUGE
Page 47
FABING
FABING OF GURUAID
Customer can call unlimited times for unlimited issues.
Will save all computer software related issues No need to call different people for different
Support almost all computer brands ranging from Dell, IBM, Sony, Philips, & even custom m
Anytime Access
Unlimited support for the period of subscription with quality service
GuruAid maintains your data & all interactions are saved which helps us provide personalized assistance
Easy on your budget
Easy on your budget
No need to go anywhere from comfort of your home
Instant support through chat
No need to explain the problem
No wait time
No need to dial or remember TFN
Secure remote connection
In Scripted Language
n get help everytime you call us for any software issues during the term of your plan for free
gineers who will assist you to fix your PC issues at the earliest
available 24x7 & provide you immidiate resolution for thge issue that you are facing with your PC
are just a call away to reach us anytime you need us
ich gives your PC the protection from viruses, malwares, spywares - In case of any infections, we remove the
Page 48
FABING
root cause of the issue & the problems effecting the performance of your PC
ditional PC
r PC- can transfer the plan to another PC once during the term for the remaining period
mited Technical support for all Software & operating System related Issue,
nicians tune ups & optimization of ur computer in every three months and security
ell. Also your current issue will be resolved for FREE as a part of the subscription.
NICAL SUPPORT FOR NEXT 3YEARS AND 9 TUNE UPS

A NEW PC OR OLD PC,ONE SHOULD SERVICE THE COMPUTER ONCE IN 3 OR 4 MONTHS AND IF YOU GO
D UP PAYING $300 -$400 FOR 3-TO 4 INSTANCES WHICH IS A HUGE AMOUNT.
Page 49
FABING
Saves Time Saves Money Effective
Saves Time Saves Money Peace Of Mind
Saves Time
Peace Of Mind
Convenient
Saves Time Peace Of Mind
Saves Money
Secured
Peace of Mind
Saves Time Convenient
Saves Money Extremely Cost Effective
Saves Money Extremely Cost Effective
Saves on cost (Transport Cost) Saves Personal Visit Saves Time Saves Money Peace of Mind
Reduce Efforts
No Fear of Loss
Saves Time
Ease of Access
Reduce Stress
Convenience
Reliable
In Layman Language
Software insurance for your computer
your computer will be safe for 3, 2 or 1 years
Set of benefits
Unlimited weekend weekdays public and national holidays
certified technician
Page 50
FABING
you can chat
unlimited pc tune ups and clean ups
whenever you feel the system is running slow.
every 15 days or a month
online bill payment
one point of contact for all problem resolution
So any software related issues in future - we fix them for FREE.

Our PC experts are only a phone call away to help you. We are available 24x7
Most importantly, a Maintenance plan covers all computer issues irrespective of brand of compute
Page 51
FABING
Peace of Mind
Page 52
FABING
ve of brand of computer or software
Page 53
Tech Details
TECHNICAL DETAILS
Create New Account
Ask the customer to reboot the computer in Safe Mode with Command Prompt and then tell him t
net <SPACE> user <SPACE> test <SPACE> /add

net <SPACE> localgroup <SPACE> administrators <SPACE> tes
Once the customer hit enter the customer will see the command completed successfully after eve
Once done ask the customer to reboot the computer and login to test account keeping the passwo
Zero Degree Virus
Challenging position to get the remote access with the error file contained a virus and was delete
STEP : Rename Windows Defender folder to stop the file contained a virus and was deleted noti
The ZeroAccess rootkit has corrupted the Windows Defender program, so we will need to tempora
Click on the Start button, select Computer, click on Local Disk (C:), and the click on Program File
In the Program Files folder, right-click the Windows Defender folder and select Rename from the
Add a unique variation to the file name, such as .old (for example, Windows Defender.old) or so
You should now be able to download the on-demand scanners from this guide. Please download
Win 8 Refresh / Reset
Note: Need to inform the customer that the complete data including the softwares insta
If the custmer forgot the system login password, Please follow the steps to reset.
1. Press & hold the SHIFT key (dont leave until 2nd step) and click on power icon which is app
Page 54
Tech Details
2. A window will appear then leave the SHIFT key and select the TROUBELSHOOT.
3. Select the Reset your PC from the below screen.
4. Click on Next at below window.
5. Click on Reset at below windows.
How to Reboot Mac Computer in Safe Mode.
Starting up in safe mode may help you diagnose problems youre having with your Mac.
Note: To print these instructions, open Help Viewers Action pop-up menu (looks like a gear), then
Shut down your Mac and wait 10 seconds.
Press the power button.
Immediately after you hear the startup tone, hold down the Shift key.
You should press the Shift key as soon as possible after you hear the startup tone, but not before.
Release the Shift key when you see the gray Apple logo and progress indicator (spinning gear).
To leave safe mode, restart your Mac normally without holding down any keys during startup.
ANTIVIRUS
Norton Trail
http://us.norton.com/downloads/
Norton Account
https://www.mynortonaccount.com/amsweb/default.do
Norton online chat support
http://www.symantec.com/norton/support/contact/chat/nortonlive.jsp?chatexp=vss
https://www-secure.symantec.com/norton-support/jsp/contact/contact.jsp?ct=us&lg=en&product=
http://help.norton.com
Norton Removal Tool
https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+s
Norton Security Scan

http://www.freeantivirushelp.com/download/downloading/start.php?t=b
Virus Removal Tool

http://www.symantec.com/security_response/removaltools.jsp
Page 55
Tech Details
McAfee online chat

http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT
McAfee Account
https://home.mcafee.com/secure/protected/login.aspx
McAfee Product
http://home.mcafee.com/root/ecards.aspx?affid=718&pkgid=355&culture=en-us&cid=66854
http://mcafee-total-protection.en.softonic.com/
http://home.mcafee.com/store/free-antivirus-trials
McAfee: Your computer is at risk: Real-Time Scanning: Off

http://service.mcafee.com/FAQDocument.aspx?id=TS100903
http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe
Kaspersky Trail
http://www.kaspersky.com/productupdates?chapter=146274756
http://www.kaspersky.com/trials
Kasrpersky Live Chat

http://usa.kaspersky.com/support/home/live-chat-support
Kaspersky Account
https://my.kaspersky.com/
Kaspersky removal tool

http://support.kaspersky.com/faq/?qid=208279463
Vipre Antivirus Trail

http://www.softpedia.com/progDownload/Vipre-Download-95430.html
All Antivirus Removal Tool

http://kb.eset.com/esetkb/index?page=content&id=SOLN146
Trendmicro Trail version
http://www.trendmicro.com/us/security/products/index.html
http://downloadcenter.trendmicro.com/index.php?regs=NABU&clk=latest&clkval=3774&lang_loc=
Trendmicro activation check

Page 56
Tech Details
https://reg.trendmicro.com/TerraSSFC/ViewPool/SingleOSAEntry.ashx?SN=ZZXX-0000-0000-0000-0
Trendmicro Chat Support

https://esupport.trendmicro.com/prechatform/EN_Cons.aspx
Trenmicro Account
https://sso1.trendmicro.com/signin/module.php/myaccount/loginuserpass.php?AuthState=_afbba0
AVG online chat

http://www.avg.com/ww-en/customer-support
webroot-removal-tool http://download.techworld.com/147/webroot-removal-tool/
Bitdefender Trail
http://www.bitdefender.com/Downloads/
Microsoft security essential offline update

http://support.microsoft.com/kb/971606
Eset Node trial version

http://www.eset.com/us/download/free-trial/
Eset Nod 32
http://www.eset.com/download/home/
OFFICE
Office 2010 27 digit change
https://office.getmicrosoftkey.com/
Office 2010 & Windows 7 & Server 2008 key Checker

http://d-fault.nl/PIDCheck.aspx
MS office home & business, Student, Professional 2010 Download

http://www.ghacks.net/2010/06/16/download-microsoft-office-2010-trial/
http://office.microsoft.com/en-gb/try/
Page 57
Tech Details
MS Office 2010 University
http://www.microsoftstore.com/store/msstore/en_US/pd/Office-University-2010/productID.2293019
Get a backup of Office 2010
http://office.microsoft.com/en-gb/products/microsoft-office-2010-backup-FX101828860.aspx?CTT=
Office 2007 key checker

https://www2.downloadoffice2010.microsoft.com/o12/registerkey.aspx?ref=o12&culture=en-GB
Microsoft Office 2007
http://www.mydigitallife.info/direct-download-links-for-microsoft-office-2007-suites-and-application
Check Office 2010 Activation Status and License Type
http://www.mydigitallife.info/how-to-check-office-2010-activation-status-and-license-type-channel
2007 Microsoft Office Suite Service Pack 2 (SP2)

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5
Install Office 2010 your computer without Service Pack

http://techtrickz.com/office/unable-to-install-office-2010-in-windows-xp-sp2/
Office 2011 for mac key check status
https://www20.downloadoffice2010.microsoft.com/macdl/registerkey.aspx?ref=macdl&culture=en
http://www.microsoft.com/mac/office-2011-digital-download
Install Office for Mac 2011 on your computer

Completely Uninstall Microsoft Office for Mac 2011

http://www.fixkb.com/2011/06/completely-uninstall-microsoft-office.html
Re-install Office for Mac 2011

http://www.office.mvps.org/install/reinstall_office2011.html
Office 2007 Direct Download Link
http://www.mydigitallife.info/direct-download-links-for-microsoft-office-2007-suites-and-application
OUTLOOK
Windows Live email offline install
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Tech Details
http://www.mydigitallife.info/download-windows-live-essentials-with-messenger-2011-final-full-ver
Outlook Password Prompt every time

outlook.exe /resetnavpane
Not opening hyperlink in Outlook
http://support.microsoft.com/default.aspx?scid=310049
DBX to PST Convertor
http://www.crackinn.com/n/k/i/Dbx+to+pst+converter/
POP3 SMTP Mail Servers

http://www.realifewebdesigns.com/web-resources/pop3-smtp.html
POP, SMTP, NNTP: Email & News Server Settings

http://cockle.us/download/ATT_ServerSettings.htm
Windows Live Mail setup

https://windstream.custhelp.com/app/answers/detail/a_id/465/~/windows-live-mail---setup
Outlook Tips, Tricks and Secrets

http://email.about.com/od/outlooktips/Outlook_Tips_Tricks_and_Secrets.htm
US Based Outlook POP3 SMTP Settings

Cox Comline Lycos... AOL... Mail.com... Netscape Tiscali... Freeserve Supanet
http://www.computerguysofoc.com/support/2010/11/email-settings/
Thunder Bird
https://addons.mozilla.org/it/thunderbird/addon/importexporttools/
http://nic-nac-project.de/~kaosmos/ImportExportTools-2.7.0.3.xpi
Outlook Connector Pack 14.0.5117.5000:
http://www.softpedia.com/progDownload/Microsoft-Office-Outlook-Connector-Download-76048.htm
Password Storage Locations for Popular Windows Applications

http://www.nirsoft.net/articles/saved_password_location.html
You receive an error message when you click a hyperlink in Outlook

Outlook Express / Outlook Error Codes

http://www.nthelp.com/50/Outlook_error_codes.htm
Page 59
Tech Details
Outlook Express keeps prompting for your password

http://www.dougknox.com/xp/tips/xp_oe_passwords.htm
Email Settings
A List of SMTP and IMAP Mailservers
http://www.arclab.com/products/amlc/list-of-smtp-and-pop3-servers-mailserver-list.html
Cox Settings
(POP3) pop.west.cox.net (port 110) (SMTP) smtp.west.cox.net (port 25)
For Outlook 07 use SSL with port 465
Comline
(POP3) mail.comline.com (port 110)
(SMTP) mail.comline.com (port 25)
Windstream Settings
E-mail Address Format: USERNAME@windstream.net
Incoming mail server (POP3): pop.windstream.net
Outgoing mail server (SMTP): smtp.windstream.net
Account name: your Windstream.net email address
Incoming and Outgoing mail server requires authentication
Hotmail Settings
(POP3) pop3.live.com (logon using Secure Password Authentication SPA, mail server p
(SMTP) smtp.live.com (SSL enabled, port 25)
Yahoo! Mail Settings
(POP3) pop.mail.yahoo.com (port 110)
(SMTP) smtp.mail.yahoo.com (port 25)
POP Yahoo! Mail plus email server settings

(POP3) plus.pop.mail.yahoo.com (SSL enabled, port 995)
(SMTP) plus.smtp.mail.yahoo.com (SSL enabled, port 465, use authentication)
Google Gmail Settings

(POP3) pop.gmail.com (SSL enabled, port 995)
(SMTP) smtp.gmail.com (SSL enabled, port 465)
Page 60
Tech Details
MSN Mail Settings

(POP3) pop3.email.msn.com (port 110, using Secure Password Authentication SPA)
(SMTP) smtp.email.msn.com (select My outgoing server requires authentication)
Lycos Mail Settings
(POP3) pop.mail.lycos.com (port 110)
(SMTP) smtp.mail.lycos.com or use your local ISP SMTP mail server
AOL Mail Settings
(IMAP) imap.aol.com (port 143)
(SMTP) smtp.aol.com or use your local ISP SMTP mail server
Mail.com Mail Settings
(POP3) pop1.mail.com (port 110)
Outgoing Mail Server use your local ISP SMTP mail server
Netscape Internet Service Mail Settings
(POP3) pop.3.isp.netscape.com (port 110)
(SMTP) smtp.isp.netscape.com (port 25, using a secure SSL connection)
Tiscali Mail Settings
(POP3) pop.tiscali.com (port 110) Outgoing Mail Server use your local ISP SMTP mail server
Freeserve Mail Settings
(POP3) pop.freeserve.com (port 110) Outgoing Mail Server use your local ISP SMTP mail server
Supanet Mail Settings
(POP3) pop.supanet.com (port 110)
(SMTP) use your local ISP SMTP mail server
Verizon Mail Settings
incoming.verizon.net
outgoing.verizon.net
Aol Mail Settings
AOL Incoming mail server: pop.aol.com
Port: 995
The incoming server requires a secure connection (SSL), so make sure you check this option.
AOL Outgoing mail server: smtp.aol.com
Port: 587
Important: The outgoing server requires authentication.
I Cloud
http://www.slipstick.com/outlook/icloud-and-outlook-problems/
http://www.apple.com/icloud/setup/pc.html
Page 61
Tech Details
WEB LINKS
Service host pop-up on startup on xp
http://answers.microsoft.com/en-us/windows/forum/windows_xp-system/i-get-error-message-0x7c
Click Start, Run and in the box enter:

services.msc
Click OK to launch the Services Applet
Locate the Windows Driver Foundation - User-mode Driver Framework Service, right click the Service, s
Note that you will not be able to "Stop" the Service first, but that is okay.
Restart your system (the WDF service is now disabled) and check your failure condition now.
System Restore not creating
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/error-code-0x81000203/82
1.Click Start Menu->Run->Services.msc then Enter
2.Click on Microsoft Software Shadow Copy Provider ->StarupType :Automatic ->Status:Starter and "Volume S
Dot net cleanup tool

http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx
Internet explorer 8 offline installer
http://filenetworks.blogspot.in/2009/03/internet-explorer-8-final.html
Password Storage Locations for Popular Windows Applications
Send large file up to 500 MB
https://digitalpigeon.com/
Find your Order
https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US
Babylon search bar remove

http://support.mozilla.org/en-US/questions/932297
firefox -safe-mode
ADOBE
http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
Page 62
Tech Details
Windows 7 comfortable
http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx
Windows service packs & updates for Windows 7, Windows Vista, Server 2008 and Windows XP
http://www.softwarepatch.com/windows/index.html
Internet explorer 8 offline installer

http://filenetworks.blogspot.in/2009/03/internet-explorer-8-final.html
Fix File Association Error When Launching Windows Explorer in Windows 7

http://www.winhelponline.com/blog/fix-file-association-error-explorer-in-windows-7/
How to Restore the Default Location of Windows 7 User Folders

http://www.sevenforums.com/tutorials/18583-user-folders-restore-default-location.html
Steps to Restore the Missing Accessories from Start Menu
http://techsalsa.com/steps-to-restore-the-missing-accessories-from-start-menu/
Content Advisor Password Remover v1.01

http://www.nirsoft.net/utils/conadvpass.html
Find your Order

https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US
Fix problems with programs that can't be installed or uninstalled

http://support.microsoft.com/mats/Program_Install_and_Uninstall
DLL files are missing

http://www.dll-files.com/dllindex/dll-files.shtml?wldlog
Microsoft Fix it BLOG
http://blogs.technet.com/b/fixit4me/default.aspx?PageIndex=9
Free Software
http://www.econsultant.com/i-want-freeware-utilities/
Control Panel appears blank or grayed out [Fix]
http://techdows.com/2010/10/user-accounts-window-opened-from-control-panel-appears-blank-or-
Print Spool Service automatically stops

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Tech Details
http://www.members.shaw.ca/bsanders/CleanPrinterDrivers.htm
Create a rule for forwarding all sent mails to inbox
http://www.technipages.com/automatically-forward-email-in-outlook-2007.html
http://blogs.office.com/b/microsoft-outlook/archive/2007/10/04/ultimate-inbox-merging-inbox-and-
Service pack 2
http://windows.microsoft.com/en-US/windows/downloads/service-packs
http://windows.microsoft.com/en-US/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pa
Gateway factory restore default key

http://support.gateway.com/s/software/microsof/vista/7515418/7515418su531.shtml
Download Old Application

http://www.oldapps.com/
Windows XP from A to Z
http://www.kellys-korner-xp.com/xp_abc.htm
Password Recovery Disk

http://mintywhite.com/windows-7/7security/windows-7-administrator-password/
http://ophcrack.sourceforge.net/download.php
Run Android Apps on your Windows 7 PC
http://mintywhite.com/windows-7/run-android-apps-windows-7-pc/
Create Multi-part Archives to Split Large Files for Emailing, Writing to CD [How To]
http://mintywhite.com/vista/create-multipart-archives-split-large-files-emailing-writing-cd/
Hide Files inside an Image [Quick Tip]

http://mintywhite.com/windows-7/7security/hide-files-image-quicktip/
Download Windows 7 System Recovery Discs

http://neosmart.net/blog/2009/windows-7-system-repair-discs/
http://www.w7forums.com/official-windows-7-sp1-iso-image-downloads-t12325.html
Troubleshoot Windows Update Errors [How To]

How To Master Windows Virtualization On Your Mac

http://www.maclife.com/article/features/how_master_windows_virtualization_your_mac?page=0,0
Page 64
Tech Details
Fixed Association
http://www.dougknox.com/xp/file_assoc.htm
Reset Windows 7 Update components (Unable to update windows)
http://support.microsoft.com/kb/971058/en-us
http://www.theeldergeek.com/close_applications_not_responding_at_shutdown.htm
https://www7.downloadoffice2010.microsoft.com/row/registerkey.aspx?ref=netbook&culture=en-G
Flash Disinfector
http://www.myantispyware.com/2009/01/08/flash-disinfector-free-autoruninf-trojans-removal-tool/
Microsoft all detail

http://support.microsoft.com/select/?target=hub
Registry Tricks and Tips for Windows

http://www.easydesksoftware.com/regtrick.htm
Index of Windows XP Tips

http://windowsxp.mvps.org/tips_page.htm
Remove Windows Genuine Advantage Notifications

http://www.wikihow.com/Remove-Windows-Genuine-Advantage-Notifications
DVD Driver
Online Ping, Traceroute, DNS lookup Check

http://www.ping.eu/
Operating system installation

http://www.ineedoshelp.com/
http://www.chasms.com/
For default programme setting in window 7 http://www.sevenforums.com/tutorials

Windows Password Recovery Tools
http://www.nirsoft.net/utils/router_password_recovery.html.
Recover lost passwords stored by Internet Explorer

http://www.nirsoft.net/utils/internet_explorer_password.html
Extract lost email passwords

http://www.nirsoft.net/utils/mailpv.html
Page 65
Tech Details
Extract the user names/passwords stored in Firefox

http://www.nirsoft.net/utils/passwordfox.html
From service 2 to Service 3

HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\ Control\ Windows"
"CSDVersion" from "0x00000200" (SP2) to the Windows XP SP3 value of "0x00000300"
HKEY_LOCAL_MACHINE\System\CurrentControlset\Control\windows\---CSD version
Outlook Password prompting
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
User Account Password - Change from WinRE
http://www.sevenforums.com/tutorials/56864-user-account-password-change-winre.html#post517
MAC Office 2011 KEY FINDER
https://www20.downloadoffice2010.microsoft.com/macdl/registerkey.aspx?ref=macdl&culture=en
C Cleaner for MAC

http://download.piriform.com/mac/CCMacSetup103.dmg
Sync Your Profile across Multiple PCs with Drop box
http://www.howtogeek.com/howto/15053/sync-your-pidgin-profile-across-multiple-pcs-with-dropbo
Use multiple Dropbox accounts on the same PC
http://technicalmeltdown.wordpress.com/2011/03/31/use-multiple-dropbox-accounts-on-the-same
Drop Box configuration windows 7

http://maketecheasier.com/run-multiple-instances-of-dropbox-in-windows-7/2010/05/21
Download .dll files

http://www.dll-files.com/
http://www.dllme.com/
Restore Missing Default Shortcuts in the Win 7 Start Menu
http://www.sevenforums.com/tutorials/135246-start-menu-all-programs-windows-7-restore-defaul
Unable to open Services.msc (MMS Error)
http://blogs.technet.com/b/asiasupp/archive/2011/01/27/quot-one-or-more-activex-controls-could-
Page 66
Tech Details
Office 2010 Trail version

Office removal tool

Wireless printer
http://www.hp.com/global/us/en/wireless/index.html?jumpid=ex_r11400_go_wirelessprinting
Windows 7 iso file downlodable
http://www.mydigitallife.info/windows-7-iso-x86-and-x64-official-direct-download-links-ultimate-pr
Lenovo online chat

http://shop.lenovo.com/ISS_Static/WW/AG/portals/chat/lenovo_chat.html
Symantec End Point removal tool
http://bestnetworksinc.wordpress.com/2010/01/20/completely-remove-symantec-antivirus-and-sy
http://helpdeskgeek.com/
http://www.askvg.com/
http://www.qsl.net/w/w7lk/misc%20pdf%20files/Misc%20PDFs/
http://www.imesahibabad.ac.in/index.aspx/Law/index.php/ballb
http://www.clat.ac.in/
http://krazywap.ws/file/65233/rayman-3.html
http://games.wapocean.in/nokia/download.php?file=240x320/Rayman_3_S60v3_240x320.jar&p=0
For updates
http://patch-info.de/
Key Finder
http://www.intowindows.com/how-to-recover-office-2010-product-key/
http://support.earthlink.net/articles/email/earthlink-server-settings-complete-list-part-1.php
WINDOWS 8
Wireless configuration
http://www.howtogeek.com/112050/how-to-turn-your-windows-8-laptop-into-a-wireless-access-poi
Page 67
Tech Details
Start Menu on windows 8
http://www.howtogeek.com/127450/how-to-log-into-the-desktop-add-a-start-menu-and-disable-ho
WD Hard drive
India 1800 200 5789*1800 419 5591 Monday - Friday 9 am - 6 pm ST
http://support.wdc.com/contact/index.asp?lang=en
http://www.urdurisala.com/
http://amjadislamamjad.net/urdu_index.html
http://islamicbookslibrary.wordpress.com/
http://aiourdubooks.com/free-download-qasas-ul-anbiya-in-urdu-pdf/
http://www.mediafire.com/?r1s2qgu4tl268rf
http://www.mediafire.com/?q94f77nsh45nh8m
http://www.urduword.com/
http://www.haroof.com/
http://peperonity.com
Video editing softwares

Show biz DVD 2
Roxio Video LAB
Movie studio HD
Roxio Creator
Pinnacle studio
Video Pad
Movie Edit Pro
Adobe premier elements
Corel Video Studio Pro
CyberLink Power Director 9
http://www.tech2buzz.com/
http://www.howtogeek.com/130611/how-to-factory-reset-your-android-phone-or-tablet-when-it-wo
http://www.howtogeek.com/130327/how-to-boot-your-android-phone-or-tablet-into-safe-mode/
http://www.engadget.com/
Qemu Manager
https://www.youtube.com/watch?v=mLHqAMBQLzo
http://gadgets.ndtv.com/mobiles/reviews/battle-of-the-bulge-micromax-a100-vs-spice-mi-500-vs-ib
http://in.androidauthority.com/top-10-dual-sim-android-4-0-smartphones-in-india-3114/
http://www.techradar.com/
https://www.youtube.com/watch?v=2ZCl3crDemE
Page 68
Tech Details
Password Recovery Disk
http://mintywhite.com/windows-7/7security/windows-7-administrator-password/
http://ophcrack.sourceforge.net/download.php
Run Android Apps on your Windows 7 PC
http://mintywhite.com/windows-7/run-android-apps-windows-7-pc/
Create Multi-part Archives to Split Large Files for Emailing, Writing to CD [How To]
http://mintywhite.com/vista/create-multipart-archives-split-large-files-emailing-writing-cd/
Hide Files inside an Image [Quick Tip]

http://mintywhite.com/windows-7/7security/hide-files-image-quicktip/
Download Windows 7 System Recovery Discs
http://neosmart.net/blog/2009/windows-7-system-repair-discs/
Troubleshoot Windows Update Errors [How To]

How To Master Windows Virtualization On Your Mac

http://www.maclife.com/article/features/how_master_windows_virtualization_your_mac?page=0,0
Fixed Association
http://www.dougknox.com/xp/file_assoc.htm
Reset Windows 7 Update components (Unable to update windows)
http://www.theeldergeek.com/close_applications_not_responding_at_shutdown.htm
https://www7.downloadoffice2010.microsoft.com/row/registerkey.aspx?ref=netbook&culture=en-GB
Flash Disinfector
http://www.myantispyware.com/2009/01/08/flash-disinfector-free-autoruninf-trojans-removal-tool/
Microsoft all detail
http://support.microsoft.com/select/?target=hub
Registry Tricks and Tips for Windows
http://www.easydesksoftware.com/regtrick.htm
Index of Windows XP Tips
http://windowsxp.mvps.org/tips_page.htm
Page 69
Tech Details
Remove Windows Genuine Advantage Notifications
DVD Driver
Online Ping, Traceroute, DNS lookup Check

http://www.ping.eu/
Operating system installation

http://www.ineedoshelp.com/
http://www.chasms.com/
For default programme setting in window 7
http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html
Windows Password Recovery Tools
http://www.nirsoft.net/utils/router_password_recovery.html.
Recover lost passwords stored by Internet Explorer
http://www.nirsoft.net/utils/internet_explorer_password.html
Extract lost email passwords
http://www.nirsoft.net/utils/mailpv.html
Extract the user names/passwords stored in Firefox
http://www.nirsoft.net/utils/passwordfox.html
http://blogs.technet.com/b/fixit4me/
Download All Types Off Software
http://www.freewarefiles.com/
For Registry Repair Win Xp.
http://www.kellys-korner-xp.com/xp_tweaks.htm
For service Pack download
Outlook Expess
http://www.insideoe.com/problems/errors.htm
iTunes http://cydiahelp.com/download-itunes-10.5.1-beta-3-with-itunes-match-for-wind
For configuring Mail@me.com
open office
http://download.services.openoffice.org/files/stable/3.3.0/OO
Page 70
Tech Details
Antivirus
AVG Customer Support
http://forums.avg.com/ww-en/avg-forums
Microssoft security-essentials
http://windows.microsoft.com/en-IN/windows/products/security-essentials
KAV 12.00 Setup http://trial.kaspersky-labs.com/registered/SRFC15XHFAU2V51JBFD4/k
For Downloading Trend Micro http://us.trendmicro.com/us/downloads/home-and-homeoffice/ht

Trend Micro Chat (chat support)
Antivirus Removal tools

Macafee remal tool
http://www.software112.com/products/mcafee-removal-tool-exe+download.html
POP3 and SMTP Settings http://www.defcon-5.com/support/index.cfm?docid=95
http://www.emailaddressmanager.com/
http://www.c3sd.com/email_servers_ports.php
For checking the product key of Office 2010 Http://office.microsoft.com/en-us/buy/using-the
For default programme setting in window 7 http://www.sevenforums.com/tutorials/194

.
A blank Web page is displayed when you start Internet Explorer 7 http://support.micro
CD Drive Issue
Adobe Flash players
http://www.adobe.com/support/flashplayer/downloads.html
For downloading Openoffice http://download.services.openoffice.org/files/stable/3.3.0/OOo_3.3

Kellys Korner Xp Tweaks

File Association Fix
2-viruses Fake Anti-virus
Page 71
Tech Details
http://www.indiapricelist.com/blog1/?p=21
http://www.newpriceindia.co.in/index.php
windows update
1) Logon change
http://www.howtogeek.com/112110/how-to-set-a-custom-logon-screen-background-on-win
2) unable to set the bacground
3) windows gadgets
http://www.howtogeek.com/howto/3255/disable-sidebar-desktop-gadgets-on-windows-7/
http://www.sevenforums.com/tutorials/3674-gadgets-enable-disable.html
4) Active desktop recovery.
How to remove Active Desktop Recovery screen

1.Go to Run and type regedit
2.Now navigate to this path HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\
3.You would find a key named DeskHtmlVersion
4.Right click the key and select Modify
5.Under the label Base, select the radio button Decimal
6.Change Value data to 0
7.Click OK
5) Temp profile in windows 7.
http://www.sysprobs.com/fix-temporary-profile-windows-7
6) How to export and import favourate
http://support.google.com/chrome/bin/answer.py?hl=en&answer=96816
7) Slow shutdown.
Page 72
Tech Details
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-is
http://www.makeuseof.com/tag/3-ways-speed-windows-7-shutdown-process/
http://windowsfixup.com/2009/06/slow-windows-7-shutdown-fix/
8) Unable to dismiss calender.
http://www.pcreview.co.uk/forums/can-get-outlook-2003-calendar-reminders-dismiss-t183
http://www.msofficeforums.com/office/701-outlook-2003-reminders.html
9) Wireles printer offline issue
http://h30434.www3.hp.com/t5/Other-Printing-Questions/Officejet-4500-cannot-connect/td
10) How to apply security templetes in windows 7
http://blogs.technet.com/b/askds/archive/2008/05/28/default-security-templates-in-window
http://howto.techworld.com/networking/429/how-to--apply-windows-security-templates-in
http://technet.microsoft.com/en-us/library/cc737491%28v=ws.10%29.aspx
11) How to create customize installation of windows 7
http://www.howtogeek.com/124368/how-to-create-a-customized-windows-7-installation-di
12) How To Easily Send Emails From The Windows Task Scheduler
http://www.howtogeek.com/125045/how-to-easily-send-emails-from-the-windows-task-sch
13) AVG removal tool
http://techdows.com/2010/10/download-avg-2011-removal-tool.html
14) How to remove windows geniune adavantage error for windows 7
http://geekmontage.com/how-to-uninstall-windows-7-activation-update-kb971033/
http://pchackingtricks.wordpress.com/2011/02/09/how-to-removebypass-windows-7-genu
Page 73
Tech Details
http://www.mycybertips.com/2010/12/how-to-remove-windows-7-genuine-advantage-notifi
15) How to remove windows geniune adavantage error for windows XP
http://www.mydigitallife.info/disable-and-remove-windows-genuine-advantage-notification
http://www.makeuseof.com/tag/remove-windows-genuine-advantage-pc/
http://gideonmiranda.wordpress.com/2009/02/11/how-to-disable-windows-genuine-advant
http://blog.ashfame.com/2008/10/remove-windows-genuine-notification/
http://www.detector-pro.com/2009/03/how-to-remove-windows-xp-genuine.html
16) Ho to change product key through registry for xp
http://pcsupport.about.com/od/productkeysactivation/ht/changexpkey.htm
http://www.techrepublic.com/article/get-it-done-change-the-product-key-on-windows-xp/5
17) Printers.
http://www.castleink.com/_a-wireless-printer-setup.html
18) Wireless printer installation.
http://www.pcworld.com/article/212204/how_to_install_a_wireless_printer.html
http://www.wikihow.com/Set-Up-a-Wireless-Printer-Connection
http://www.liutilities.com/how-to/set-up-a-wireless-printer/
http://techtips.salon.com/set-up-hp-printer-wirelessly-home-625.html
19) How to configure comcast email in outlook 2007.
http://www.emailquestions.com/email-program-setup-configuration/1180-setup-comcast-e
Page 74
Tech Details
http://customer.comcast.com/help-and-support/internet/configure-outlook-2007-to-use-po
http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/E-Mail-Client-Settings-custo
20) Bit defender 2012 internet seuctiry setup.
http://www.hackthepc.net/2011/11/bitdefender-total-security-2012-crack.html
21) Update bit defender .
http://www.debrastagi.com/2011/10/bitdefender-database-offline-update.html
22) Net speed.
TCPoptimizer
http://www.speedguide.net/downloads.php
23) Blue screen viewer.
http://www.nirsoft.net/utils/blue_screen_view.html
24) Trend micro errors
http://knowledgedocs.misgl.com/Hypermedia/Trend%20Russian/Titanium%206.0/Install_U
25) Start the services in safe mode.
http://www.symantec.com/connect/blogs/windows-installer-safe-mode
26) Norton utilities.
http://www.norton.com/nu14
27) Norton offline updates.
http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce
28) Downaod mcafee by key
http://home.mcafee.com/root/ECards.aspx?affid=0&pkgid=274,275&flow=cdkey&cid=78
29) MS Office setup
Page 75
Tech Details
http://www.mydigitallife.info/direct-download-links-for-microsoft-office-2007-suites-and-ap
30) Unable to open hyperlink in outlook
31) Outlook prompting password again and again.
http://www.dougknox.com/xp/tips/xp_oe_passwords.htm
32) Password storage location
33) Print Spool Service automatically stops
http://www.members.shaw.ca/bsanders/CleanPrinterDrivers.htm
Norton DNS link
https://dns.norton.com/dnsweb/huConfigurePc.do
Vivian Sir
http://www.ehow.com/how_6826459_uninstall-ie7-via-command-line.html
Sagar
>http://www.techrepublic.com/article/how-do-i-uninstall-microsoft-internet-explorer-7/613
Vivian Sir
Err:510
For Windows Internet Explorer 8
CD ie8\spuninst
batch Spuninst.txt
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-8*.mum
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*8.*.m

Type %systemroot%\ie8\spuninst\spuninst.exe
Err:510
Page 76
Tech Details
For Windows Internet Explorer 7

CD ie7\spuninst
batch Spuninst.txt
HKLM/SOFTWARE/MICROSOFT/WINDOWS/CURRENTVERSION/RUN
\\sc-enlink\RCOM\MTG
Internet connectivity evolution

http://www.microsoft.com/windows/using/tools/igd/default.mspx
1) Reset IE.
http://iefaq.info/index.php?action=artikel&cat=48&id=133&artlang=en
http://www.merawindows.com/Forums/tabid/324/forumid/33/postid/39190/scope/posts/D
2) Mcafee 25 digit product key link

http://home.mcafee.com/root/ecards.aspx?affid=718&pkgid=355&culture=en-us&cid=6
3) Ms office 2010 27 Digit product key link

https://office.getmicrosoftkey.com/
http://www.heidoc.net/joomla/technology-science/microsoft/51-office-2007-direct-downlo
http://www.heidoc.net/joomla/technology-science/microsoft/51-office-2007-direct-downloa
4) Ms Office 2010 download link
http://www.mydigitallife.info/download-office-2010-official-direct-download-links/
5) Online PID checked for Vista server 2008 and windows 7 product
http://d-fault.nl/PIDCheck.aspx
6) Adobe Flash player uninstall procedure

%appdata%\Adobe\Flash Player
%appdata%\Macromedia\Flash Player
Verify that the file FlashPlayerCPLApp.cpl in C:\Windows\SysWOW64\ has been deleted
Then installed adobe flash player from http://download.macromedia.com/pub/flashplaye
7) IE 9 link
RUN -> c:\> ie9.msu /uninstall
RUN -> c:\> ie9.msu /install
8) Default Router password link
http://www.routerpasswords.com/
9) Win32/Sirefef.AH Infection?
Page 77
Tech Details
http://blog.yoocare.com/how-delete-trojanwin32sirefef-ah-virus-manually-trojan-infection
10) Zero access removal tool kit

http://malwaretips.com/Thread-How-to-completely-remove-ZeroAccess-Sirefef-rootkit-R
11) How to stop automatic restart in windows

Right Click on My Computer and goto Properties. Then goto the Advanced tab and
Startup and Recovery, press the Settings button. Untick the Automatically Restart
12) Video online convertor AVihttp://video.online-convert.com/convert-to-avi
13) Windows 7 service pack registry key.

http://www.blackviper.com/2010/12/16/windows-7-service-pack-1-services-registry-files
14) AVG all removal tool
http://www.avg.com/ww-en/utilities
15) Install Microsoft updates error list
http://support.microsoft.com/ph/6527
16) Remove any key from registry
http://technet.microsoft.com/en-us/sysinternals/bb963902
17) Windows proflie login error
18) Avira removal tool
http://www.avira.com/en/download-start/product/avira-registrycleaner?x-origin=web
19) Mediaplayer codec
http://www.mediaplayercodecpack.com/
20) Excel Error: There was a problem sending the command to the program
21) Any security software removal tool
http://www.appremover.com/
22) List of removal softwares
http://experts.windows.com/w/experts_wiki/156.aspx
23) System Update Readiness Tool

http://windows.microsoft.com/en-US/windows7/What-is-the-System-Update-Readiness-T
24) To set firefox default browser
Page 78
Tech Details
Start-Run-firefox.exe -silent -setDefaultBrowser
25) Unable to add search provider in IE

http://www.winhelponline.com/articles/122/1/Error-Element-not-found-when-attempting26) Automatic driver detect for hp product
http://h20614.www2.hp.com/ediags/gmd/about.aspx?lc=en&cc=us
27) Re: HELP: Windows cannot find .docx Make sure you typed the name correctly try aga
This problem was caused by a COM - ADD-IN DLL
Do the following:
Step 1
Mircosoft Office Button>Word Options>Add-Ins>Manage COM Add-Ins>GO
You will see a list of Add-Ins Available:
De-select / Un-check (1) add in at a time > click OK
Close Word and try to open a .docx by double-clicking the shortcut.
If the .docx will open you now know which COM Add-In is creating the problem.
28) Trojan Remioval Tool
http://www.sur-la-toile.com/RogueKiller/
29) IE google Frame

http://www.askvg.com/force-microsoft-internet-explorer-to-always-use-google-chrome-fr
30) Kaspersky latest download link
http://www.kaspersky.com/internet-security-latest-versions
31) Installing 3rd party redistributables failed
http://www.avg.com/ww-en/faq.num-4392
32) Windows 8 all programs Hide

http://answers.microsoft.com/en-us/windows/forum/windows_cp-windows_update/all-ap
To fix the issue we need to uninstall the update (KB2756872)from window update and t
33) Router access link
http://thepcsecurity.com/192-168-1-100-password-admin-and-setup-broadband-router/
34) Kaspersky Pure admin password forget
http://support.kaspersky.com/faq/?qid=208281473
Page 79
Tech Details
http://support.kaspersky.com/7690
35)
--------------------------------------------Software Path:
Z:\Agents\Tech Team\Sunil Prajapati\Software's
Z:\Agents\Tech Team\Pranav\Software's
\\sc-enlink\RCOM\MTG\Vicky
\\sc-enlink\RCOM\MTG\Software setup
---------------------------------------------------------------Normal.dot file location

C:\\users\(your user name)\appdata\roaming\microsoft\templates
file extention problem automatically get change..becausvirus infection..picture extension
http://support.kaspersky.com/faq?chapter=176492791&done=y&qid=208286527&chapte
ftp://ftp.drweb.com/pub/drweb/tools/matsnu1decrypt.exe (McAfee)
Err:510
for any file convert

http://www.online-convert.com/
http://www.acoustica.com/download.htm
Err:510
hyperlink issue :
http://answers.microsoft.com/en-us/office/forum/office_2007-outlook/cant-open-any-hyper
Images open
Faststone image viewer
Page 80
Tech Details
Guruaid hotmail id
guruaid123@hotmail.com
tickets
Err:510
How to create labels in word:
http://www.wikihow.com/Create-Labels-Using-Microsoft-Word-2007
Err:510
Upperfilter Lowerfilter for fix DVD/CD Issue from Registry

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-B
Err:510
For any IT Product purchase
http://www.anythinginit.com
Err:510
ITune Issue:
http://www.trickyways.com/2010/06/how-to-export-iphone-contacts-as-csv-file-in-windows
http://support.apple.com/kb/HT1925 (Itune Uninstallation Steps.)
Err:510
Enable Built-in Administrator Account
net user administrator /active:yes
netplwiz
control userpasswords2
Norton Antivirus
Mynortonaccount.com
5013 3 Error happen when windows firewall & Base Filtering Service absent.
Firewall issue.
All kind of Antivirus removal tools downlaod link
Page 81
Tech Details
-------------------------------------------------------fake Antivirus Issue
http://www.bleepingcomputer.com/virus-removal/
Vista Update issue
http://www.microsoft.com/download/en/details.aspx?id=1540 (64 Bit)
http://www.microsoft.com/en-us/download/details.aspx?id=504 (32 Bit)
--------------------------------------------------Windows Installer problem
MSIEXEC /Unregister
MSIEXEc /Regserver
---------------------------------------------------------------Trend Micro remove without password

http://esupport.trendmicro.com/solution/en-us/1037161.aspx
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc
WFBS 7.0:
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\UniClient\1600\Misc.
3. On the right pane, look for "Allow Uninstall" and set its value to "1".
4. Close the registry editor.
5. Uninstall the client via Start > Settings > Control Panel > Add/Remove Programs.
http://www.trendmicro.com/ftp/products/directpass/TrendMicro_DP_US-en_Download.exe
Trend Incompatible issue
Page 82
Tech Details
http://www.raymond.cc/blog/remove-iolo-system-shield-3-internet-security-services-after-u
"Installation Incomplete... Error code #1603, 3002, 0x000"
Err:510
All Online CHAT
Norton:
https://www-secure.symantec.com/norton-support/jsp/contact/contact.jsp?product=home
http://www.symantec.com/norton/support/contact/chat/nortonlive.jsp?chatexp=vss
Err:510
MSE Installation Problem:
Need to run Z:Tech\Soft\msiexec
Err:510
Ethical Hacking
https://www.blurredlogic.net/data/tut/Ethical_HackingV6/CEH-v6_Instructor_slides/
Err:510
Norton DNS
Preferred DNS: 198.153.192.40
Alternate DNS: 198.153.194.40
----------------------------------------------------------------------------------------------Antivirus Removal Tool Link
http://public.avast.com/~gmerek/aswMBR.htm (MBR Fix / Root Infection / Virus Removal T
----------------------------------------------------------------thunderbird configuration
Page 83
Tech Details
http://products.secureserver.net/email/email_thunderbird.htm
--------------------------------------------------------------------------Outlook Configuration / All Email configurations / POP & SMTP Settings
http://www.frontierhelp.com/faq.cfm?qstID=12
http://mail2web.com/
Mial Merge
How To Send Personalized Mass Emails in Outlook
AOL:
IMAP: imap.aol.com Port 143
SMTP: smtp.aol.com
SSL: NO
Err:510
ATT World Net:
POP3: ipostoffice.worldnet.att.net Port 995
SMTP: imailhost.worldnet.att.net Port 465
SSL REQUIRED for Incoming and Outgoing
Err:510
att.net mail
pop: pop.att.yahoo.com
smtp: smtp.att.yahoo.com
and then click Use an encrypted connection (SSL)
change the SMTP port to 465.
change the POP3 port to 995
Note: AT&T's POP/SMTP settings have recently changed to inbound.att.net and outbound.
Err:510
Page 84
Tech Details
Cox:
NOTE: With Cox you can only use their SMTP servers while on their network.
Central
POP3: pop.central.cox.net
SMTP: smtp.central.cox.net
ESMTP should be enabled
SSL: NO
East Cost
POP3: pop.east.cox.net
SMTP: smtp.east.cox.net
SSL: NO
West Cost
POP3: pop.west.cox.net
SMTP: smtp.west.cox.net
SSL: NO
Err:510
Comcast:
POP3: pop3.comcast.net Port 110
SMTP: smtp.comcast.net Port 587
SSL: NO
User name must NOT include @comcast.net
Comcast SMART ZONE:
POP3: sz-pop.mail.comcast.net Port 995
SMTP: smtp.compcast.net Port 587
SSL: NO
User name must NOT include @comcast.net
Err:510
Earthlink:
POP3: pop.earthlink.net Port 110
Page 85
Tech Details
SMTP: smtpauth.earthlink.net Port 587

SSL: NO
User name must include @earthlink.net
Err:510
GMail:
POP3: pop.gmail.com Port 995
SMTP: smtp.gmail.com Port 465
ESTMP should be enabled
SSL: YES
Err:510
Hughes Net:
POP3: mail.hughes.net Port 110
SMTP: smtp.hughest.net Port 25
SSL: NO
User name must include @hughes.net
Err:510
Metrocast:
POP3: pop.va.metrocast.net Port 110
SMTP: smtp.va.metrocast.net Port 25
ESMTP should NOT be enabled
User name MUST be full email address
SSL: NO
Err:510
MSN:
POP3: pop3.live.com Port 995
SMTP: smtp.live.com Port 25
SSL: YES
ESMTP: should be enabled
User name must have the full email address
Err:510
Page 86
Tech Details
NetZero:
POP3: pop.netzero.com Port 110
SMTP: smtpauth.netzero.com Port 25
SSL: NO
User name must include @netzero.com
Err:510
Verizon:
POP3: incoming.verizon.net Port 110
SMTP: outgoing.verizon.net Port 25
SSL: NO
Err:510
Yahoo:
POP3: pop.mail.yahoo.com Port 995
SMTP: smtp.mail.yahoo.com Port 465
SSL: YES
User name must not include the @yahoo.com
Err:510
Hotmail:
Hotmail Incoming Mail Server (POP3) - pop3.live.com (logon using Secure Password Aut
Hotmail Outgoing Mail Server (SMTP) - smtp.live.com (TLS enabled, port 587)
Err:510
Lycos Mail:
Lycos Mail Incoming Mail Server (POP3) - pop.mail.lycos.com (port 110)
Outgoing Mail Server - smtp.mail.lycos.com or use your local ISP SMTP mail server
Err:510
Tiscali Mail:
Page 87
Tech Details
Tiscali Incoming Mail Server (POP3) - pop.tiscali.com (port 110)

Outgoing Mail Server - use your local ISP SMTP mail server
Err:510
Supanet Mail:
Supanet Incoming Mail Server (POP3) - pop.supanet.com (port 110)
Err:510
Freeserve Mail:
Freeserve Incoming Mail Server (POP3) - pop.freeserve.com (port 110)
Err:510
Eembarqmail Mail
pop.embarqmail.com
smtp.embarqmail.com
Err:510
SKY.Com
Your Incoming Mail Server requires SSL.
The Incoming mail server for POP3 is pop.tools.sky.com.
The Incoming mail server for IMAP is imap.tools.sky.com.
Where you see the Use SSL option, select yes.
The port for POP3 is 995.
The port for IMAP is 993.
Where you see the Outgoing Mail (SMTP) Server requires SSL option, select yes.
Where you see the smtp.tools.sky.com (use authentication) option, select yes.
Where you see the Use Authentication option, select yes.
Where you see the Use STARTTLS option, select yes (some clients call this SSL).
The port for outgoing mail is 465.
Err:510
Page 88
Tech Details
http://www.emailaddressmanager.com/tips/mail-settings.html
http://www.defcon-5.com/support/index.cfm?docid=95
Err:510
Outlook Express
Unable to delete the mails or open mails
http://answers.microsoft.com/en-us/windows/forum/windows_xp-networking/unable-to-del
http://www.terryscomputertips.com/computers/outlook-express-unable-to-delete-email-me
start--run--msimn.exe
fixit
http://www.outlook-express-repair.com/aoer.exe
cyj7y-cyfym-8mh49-jvxj8-hmrj8
http://www.firetrust.com/en/hotmail_pop3
http://www.cordhosting.com/smtp_settings.php
All SMTP Settings
http://www.infront.com/ftp (For IT Related solution)

Set up or recover Hotmail, Gmail, or AOL (POP or IMAP) email in Outlook for Mac 2011
Err:510
CD key
Microsoft Office Home and Business 2010 37D2R-3WPCC-QGK8Q-6DX94-CXHXG

Err:510
Autoplay not working.
Page 89
Tech Details
http://forums.mydigitallife.info/threads/12844-How-to-enable-autorun-autoplay-on-Window
http://www.mydigitallife.info/fix-windows-7-autoplay-dialog-box-missing-or-not-appear-disp
For windows xp = http://www.microsoft.com/en-us/download/details.aspx?id=2648
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policie s\Explorer]
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PC any problem dll
http://www.completepcpedia.com/
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HP Solution
http://ftp.hp.com/pub/softlib/software8/COL14041/lj-39322-2/hp_LJ_1020-1022_Full_Solutio
HP Print Software Patch When Upgrading Vista to Windows 7

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1
http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Parsing-error-in-file-c-Progra
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Mozilla firefox
How to change profile: start--run--firefox.exe -p
How to change
-----------------------------------------------------------------------------------------------------------windowd register
C:\Program Files\Microsoft Office\Office\winword.exe" /unregserver
Office 2010
Err:510
for Starter 2010 Download
http://dl.dropbox.com/u/18033592/office2010_starter.zip
2 Extract the content to a folder (preferably)
3 From the extracted files (2) right click on download.cmd and chose Edit.
Microsoft Office Starter 2010
http://downloads.pcauthority.com.au/article/26083-microsoft_office_starter
Err:510
On the second line Set your preferred Language (SET LANG=en-en), save and exit.
Page 90
Tech Details
Verification = http://d-fault.nl/PIDCheck.aspx
http://www.google.co.in/url?sa=t&rct=j&q=office%202007%20microsoft%20download&so
https://www2.downloadoffice2010.microsoft.com/o12/registerkey.aspx?ref=o12
https://www7.downloadoffice2010.microsoft.com/row/registerkey.aspx?ref=pkc&country_i
http://www.mydigitallife.info/download-office-2010-official-direct-download-links/
Office 2007
http://www.mydigitallife.info/direct-download-links-for-microsoft-office-2007-suites-and-ap
http://msft-dnl.digitalrivercontent.net/msoffice/pub/X12-30196/X12-30196.exe
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For Outlook 2010 download
http://www.softpedia.com/progDownload/Microsoft-Outlook-Download-165840.html
outlook express path
C:\Documents and Settings\<User>\Local Settings\Application Data\Identities\{GUID}\Mic

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Drivers download
http://support.gateway.com/support/drivers/search.asp?st=pn&param=3501753
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For download softwares
http://downloads.jasonmascarenhas.com/
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IE 9 Uninstallation
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.m

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Page 91
Tech Details
Nero
http://www.filehippo.com/download_nero_lite/
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for find out all installed product product key
Produkey is the software.
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Spark ID
Z:\Agents\Tech Team\Chat
Abhijeetm
PassPass1
10.10.2.79
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Windows XP SP3 / windows XP sp 2 to 3
1. Go to Registry
2. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Windows
3. Change CSDVersion string value from (200 or 0) to 300
4. Reboot
5. Install Office 2010
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Vista sp2 Update Installation prblem.
(C:\Windows\Logs\CBS\CBS.log)
winmgmt /resetrepository
http://www.techrepublic.com/blog/itdojo/registry-hack-tricks-windows-xp-sp2-into-thinking
Create new User in XP with command
Nusrmgr.cpl
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windows genuine error for XP
Page 92
Tech Details
http://www.softpedia.com/dyn-postdownload.php?p=42782&t=5&i=1
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how avoid login screen windows xp/ windows 7/Vista
control userpasswords2
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File Folder Data Recovery
Recuva ,
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windows 7compatibility center
http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx
windows xp firewall mpssvc.reg
Err:510
windows 7 reg files registry files.
http://www.sevenforums.com/tutorials/236709-services-restore-default-services-windowsErr:510
System Restore command
rstrui.exe
c:\windows\system\restore\rstrui.exe
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for check Ping / traceroute / port /
http://ping.eu/
---------------------------------------
Chrome issue
https://www.google.com/chrome/eula.html?hl=en-GB&brand=CHMA&utm_campaign=enErr:510
Router Configuration
Page 93
Tech Details
http://thepcsecurity.com/192-168-1-100-password-admin-and-setup-broadband-router/
Err:510
Windows Live Mail :
http://liveunplugged.wordpress.com/tag/windows-live-mail/
http://docs.webfaction.com/user-guide/email_clients/windows-live-mail.html
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MAC Issues
Firefox Issue
http://www.mozilla.org/en-US/firefox/all-older.html
http://mac.oldapps.com/firefox.php
http://www.microsoft.com/mac/office-2011-digital-download
office 2011 download for MAC
Mac tutorials
http://www.iclarified.com/entries/index.php?caid=2&scid=20
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Taskbar position Issue for windows 7
Err:510
WebCam
Online Web Cam Recorder.
http://flvpowertools.com/index.php?sp=3
http://www.microsoft.com/hardware/en-us/downloads#webcam
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windows live essential
http://www.microsoft.com/en-us/download/details.aspx?id=3945
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Page 94
Tech Details
McAfee issue
to verify the prodcut key and to dowload the Dell Mcafee product
www.mcafee.com/mtp/retailcd
http://service.mcafee.com/Default.aspx?cid=62492&culture=en-US
Mcafee Login Page
https://home.mcafee.com/secure/protected/login.aspx?rfhs=1
Update issue:
For Mcafee Issue.
http://service.mcafee.com/faq/TS101446.htm
http://mvt.mcafee.com.
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how to enable aero in windows 7
net stop uxsms
net start uxsms
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TomTom
http://www.tomtom.com/en_gb/maps/map-update-service/#tab:tab2
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Software download link
http://ninite.com/
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All Screen Shots:
http://screenshots.leeindy.com/display.shtml
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Virus:
c
Please go through the below link to completely remove Zero Access Trojan
http://malwaretips.com/Thread-How-to-completely-remove-ZeroAccess-Sirefef-rootkit-Rem
Page 95
Tech Details
http://www.surfright.nl/en/downloads (hitman pro)

ESET Sirefef malware removal tool (EZ_SireFix.exe) DOWNLOAD LINK
ESET Services repair tool (ServicesRepair.exe) DOWNLOAD LINK
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Software:
\\10.10.2.135\Solutions-TECH
\\10.10.2.139\satya\soft
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Game:
http://www.rudyaviles.com/games/
http://www.playjeje.com/games/
http://dl.idealinternet.com/_g/_original/
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windows 8
windows 8 upgrade link
http://www.windowsupgradeoffer.com/en-US
http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8
http://www.computerperformance.co.uk/win8/index.htm
windows 8 upgrade assistant for check windows compatibility
http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8
Kaspersky Interenet Security 2013 Installation problem in windows 8
http://www.kaspersky.com/internet-security-latest-versions
Windows 8 "All Application Showing blank"
Page 96
Tech Details
http://answers.microsoft.com/en-us/windows/forum/windows_cp-windows_update/all-apps
Issue- Missing top tool bar which contains Maximize, Minimize and X button while open Go
In windows 8 Google Chrome launch in 2 mode1) Desktop Mode and 2) Windows 8 app mode
Err:510
www.makeuseof.com
http://home.mcafee.com/root/ECards.aspx?affid=0&pkgid=272,273&cid=66783
http://pcsupport.about.com/od/fixtheproblem/u/fix_a_computer_problem.htm
http://www.kaspersky.com/antivirus-removal-tool?form=1
http://forums.techarena.in
http://www.avg.com/ww-en/download
http://www.heidoc.net/joomla/technology-science/microsoft/51-office-2007-direct-download-links
http://us.mcafee.com/root/fix.html
http://www.winaddons.com/top-300-freeware-software
http://www.routerpasswords.com
Outlook Expess
open office
http://download.services.openoffice.org/files/stable/3.3.0/OOo_3.3.0_Win_x86_install-wJRE_en-US.
Antivirus

trend micro uninstallation
http://solutionfile.trendmicro.com/solutionfile/EN-1037161/32bit.exe
Mcafee removal tool
Page 97
Tech Details

.
CD Drive Issue
Adobe Flash players
For downloading Open office http://download.services.openoffice.org/files/stable/3.3.0/OOo_3.
guru aid logon
http://10.10.1.113/guruaidcrm/index.php?action=Login&module=Users&login_module=Home&log
http://downloads.jasonmascarenhas.com/Removal%20Tool.html
http://www.newsofdelhi.com/wp-content/uploads/2011/08/Wikileaks-Black-Money-Holders-India.pn
http://www.areaguard.com/download/startw8/startw8.msi
http://www.microsoft.com/download/en/details.aspx?id=5201
http://blogs.technet.com/b/fixit4me/
http://www.cserial.com/directory/n/44
http://downloads.jasonmascarenhas.com
https://dns.norton.com/dnsweb/huConfigurePc.do
http://blogs.technet.com/b/fixit4me/archive/tags/office/
http://www.microsoft.com/office/downloads/
http://www.computingunleashed.com/speed-up-windows-7-ultimate-guide-to.html-To make
http://members.shaw.ca/bsanders/CleanPrinterDrivers.html.
http://housecall.trendmicro.com/uk/?id=home
Page 98
Online virus scanner
Tech Details
http://www.symantec.com/theme.jsp?themeid=anonymous-code-claims&inid=us_ghp_ba
http://office.microsoft.com/en-us/buy/using-the-product-key-card-FX101853163.aspx
http://www.winaddons.com/top-300-freeware-software/
http://www.techsupportalert.com/view/tips (For All Microsoft Tools)
http://www.heidoc.net/joomla/technology-science/microsoft/51-office-2007-direct-downloa
http://www.malwarehelp.org/test-your-online-security-privacy.html
http://www.techieinspire.com/change-windows-7-experience-index-hack/
http://www.petri.co.il/windows-server-2008.htm
http://support.microsoft.com/fixit/
https://www20.downloadoffice2010.microsoft.com/o12/registerkey.aspx?ref=o12&culture=
http://www.microsoft.com/office/downloads/
http://pcsupport.about.com/od/fixtheproblem/u/fix_a_computer_problem.htm
http://www.driveridentifier.com/index.php
http://sourceforge.net/
http://www.makeuseof.com/pages/the-best-of
http://justpaste.it/
http://www.mydigitallife.info/download-office-2010-official-direct-download-links/ = office
https://office.getmicrosoftkey.com/ - Office 27 digit product key chk
http://d-fault.nl/PIDCheck.aspx ------ Product key chk office.
http://www.tacktech.com/display.cfm?ttid=388
http://kb.eset.com/esetkb/index?page=content&id=SOLN146 All Antivirus removal tool
Page 99
Tech Details
http://www.brothersoft.com/windows/security/encryption_software/ - For all free softwares

http://www.free-codecs.com/Software/Fix_Repair_Tools.htm---- Fix it tool's
http://home.mcafee.com/root/ECards.aspx?affid=0&pkgid=272,273&cid=66783 ---- Mcaf

http://evilfantasy.wordpress.com/antivirus-removal-tools/ All Antivirus removal tool
http://www.completepcpedia.com/
http://www.winsite.com/
http://www.bleepingcomputer.com/forums/topic114351.html== all anti virus disable
http://www.sevenforums.com/tutorials/236709-services-restore-default-services-windowshttp://forum.thewindowsclub.com
http://forums.malwarebytes.org
http://forums.mydigitallife.info
http://forums.bit-tech.net
http://www.win7heads.com
http://www.tomshardware.com
http://windowssecrets.com
http://realtimeissues.wordpress.com
http://www.wincert.net
http://www.hageltech.com/blog
http://www.vistaheads.com
http://forums.techguy.org
http://blogs.computerworld.com
http://brianmorristech.com
http://www.overclock.net
http://forums.majorgeeks.com
http://superuser.com
http://www.geekstogo.com
http://wikipedia.com
Outlook Expess
Page 100
Tech Details
open office
http://download.services.openoffice.org/files/stable/3.3.0/OO
Antivirus

trend micro uninstallation
http://solutionfile.trendmicro.com/solutionfile/EN-1037161/32bit.exe
Macafee remal tool

.
CD Drive Issue
Adobe Flash players
guruaid logon
http://10.10.1.113/guruaidcrm/index.php?action=Login&module=Users&login_module=Home&log
Dell Drivers
Page 101
Tech Details
http://ftp.dell.com/Browse_For_Drivers/Laptops/
McAfee online Chat

https://service.mcafee.com/UserInfo.aspx?lc=1033&sg=TS&pt=1&st=CHAT
Windows update error codes
http://joshpoley.blogspot.in/2011/09/hresults-facilitywindowsupdate.html
Road Runner live chat
https://help.rr.com/hmslogic/rrchat.aspx?poolname=tw-buffalo&docid=91
Router password
Page 102
Tech Details
ILS
Prompt and then tell him to insert the following commands in the Command Pr
leted successfully after every co
account keeping the password field
ined a virus and was deleted notification. So below are the steps to get the file download and get the
virus and was deleted notification
so we will need to temporarily rename its folder.
nd the click on Program Files.

and select Rename from the context menu.
Windows Defender.old) or something random.
his guide. Please download all the recommended utilities in OPTION 1, and once your downloads have been
uding the softwares installed after customer bought the computer will be lost and the computer wil
the steps to reset.
n power icon which is appear on the login screen.

Page 103
Tech Details
OOT.
ving with your Mac.

nu (looks like a gear), then choose Print.
artup tone, but not before.

ndicator (spinning gear).
ny keys during startup.
hatexp=vss
jsp?ct=us&lg=en&product=home&pvid=f-home&version=1
p?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
Page 104
Tech Details
ure=en-us&cid=66854
McPreInstall.exe
est&clkval=3774&lang_loc=1
Page 105
Tech Details
N=ZZXX-0000-0000-0000-0000&PID=AK10&Project=fecb522136f9664d86dbd9177cc29c80&NONCE=f4a165
ass.php?AuthState=_afbba039b5c460c10e3c23f4c5829811d796bfecc3%3Ahttps%3A%2F%2Fsso1.trendmicr
ebroot-removal-tool/
Page 106
Tech Details
ty-2010/productID.229301900
p-FX101828860.aspx?CTT=5&origin=HA101828490
?ref=o12&culture=en-GB
2007-suites-and-applications/
s-and-license-type-channel/
spx?ref=macdl&culture=en-US
2007-suites-and-applications/
Page 107
Tech Details
essenger-2011-final-full-version-offline-installer/
ws-live-mail---setup
Supanet
nector-Download-76048.html
in Outlook
Page 108
Tech Details
ailserver-list.html
hentication SPA, mail server port: 995)
Page 109
Tech Details
MTP mail server
P SMTP mail server
Page 110
Tech Details
m/i-get-error-message-0x7c919af2-sychostexe/2e6f9d5b-8374-41c9-b54b-26dc98d16c8d
vice, right click the Service, select Properties and choose Disabled and OK your way out of the Services Applet to save
re condition now.
/error-code-0x81000203/82dfe1e1-eebc-4f3a-9702-32d15e30ce7f
->Status:Starter and "Volume Shadow Copy"->StarupType :Automatic->Status:Starter
=findmyor&Locale=en_US
Page 111
Tech Details
08 and Windows XP
-windows-7/
ult-location.html
=findmyor&Locale=en_US
rol-panel-appears-blank-or-grayed-out-fix.html
Page 112
Tech Details
e-inbox-merging-inbox-and-sent-items-folders.aspx
l-Windows-Vista-Service-Pack-2-SP2
8su531.shtml
D [How To]
mailing-writing-cd/
-t12325.html
ation_your_mac?page=0,0
Page 113
Tech Details
utdown.htm
?ref=netbook&culture=en-GB
uninf-trojans-removal-tool/
venforums.com/tutorials/19449-default-file-type-associations-restore.html
Page 114
Tech Details
ows\---CSD version
hange-winre.html#post517551
spx?ref=macdl&culture=en-US
ss-multiple-pcs-with-dropbox/
pbox-accounts-on-the-same-computer/
ws-7/2010/05/21
s-windows-7-restore-default-shortcuts.html
more-activex-controls-could-not-be-displayed-quot-error-when-you-open-mmc-extended-tab.aspx
Page 115
Tech Details
0_go_wirelessprinting
download-links-ultimate-professional-and-home-premium/
symantec-antivirus-and-symantec-endpoint-protection-products/
_3_S60v3_240x320.jar&p=0&s=1
mplete-list-part-1.php
p-into-a-wireless-access-point/
Page 116
Tech Details
-start-menu-and-disable-hot-corners-in-windows-8/
phone-or-tablet-when-it-wont-boot/
r-tablet-into-safe-mode/
-a100-vs-spice-mi-500-vs-iball-andi-5c-287142
es-in-india-3114/
Page 117
Tech Details
ac?page=0,0
culture=en-GB
-removal-tool/
Page 118
Tech Details
th-itunes-match-for-windows-and-mac-os-x/https://support.apple.com/kb/HT1625
es/stable/3.3.0/OOo_3.3.0_Win_x86_install-wJRE_en-US.exe
Page 119
Tech Details
FC15XHFAU2V51JBFD4/kav12.0.0.374en.exe
ds/home-and-homeoffice/https://esupport.trendmicro.com/prechatform/EN_Cons.aspx
root-removal-tool/
e+download.html
ex.cfm?docid=95
ft.com/en-us/buy/using-the-product-key-card-FX101853163.aspx?CTT=5&origin=HA101847520
orums.com/tutorials/19449-default-file-type-associations-restore.html
r 7 http://support.microsoft.com/kb/945385
g/files/stable/3.3.0/OOo_3.3.0_Win_x86_install-wJRE_en-US.exe
Page 120
Tech Details
creen-background-on-windows-7/
gadgets-on-windows-7/
crosoft\Internet Explorer\Desktop\SafeMode\Components
Page 121
Tech Details
erformance/windows-7-is-very-slow-to-shutdown/fb35a679-c9b8-4a97-95c4-39c60e218130
wn-process/
r-reminders-dismiss-t1831031.html
t-4500-cannot-connect/td-p/326150
urity-templates-in-windows-2008.aspx
ws-security-templates-in-the-enterprise/
0%29.aspx
windows-7-installation-disc-with-integrated-updates/
om-the-windows-task-scheduler/
update-kb971033/
ebypass-windows-7-genuine-notification-without-any-download/
Page 122
Tech Details
-genuine-advantage-notification/
otifications
ne-advantage-notifications-nag-screen/
windows-genuine-advantage-notification-in-3-simple-steps/
p-genuine.html
uct-key-on-windows-xp/5034890
s_printer.html
on/1180-setup-comcast-email-outlook-2007-a.html
Page 123
Tech Details
e-outlook-2007-to-use-port-587/
Mail-Client-Settings-customer-generated/td-p/778889
2-crack.html
-update.html
Titanium%206.0/Install_Uninstall/
d/detail.jsp?gid=savce
75&flow=cdkey&cid=78244
Page 124
Tech Details
office-2007-suites-and-applications/
t-internet-explorer-7/6136194
s-InternetExplorer-8*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@
s-InternetExplorer-*8.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:
Page 125
Tech Details
stid/39190/scope/posts/Default.aspx
55&culture=en-us&cid=66854http://it.toolbox.com/blogs/managing-infosec/google-hacking-master-
office-2007-direct-download-links
ffice-2007-direct-download-links
t-download-links/
WOW64\ has been deleted.

media.com/pub/flashplayer/current/install_flash_player_ax_64bit.exe
Page 126
Tech Details
manually-trojan-infection-removal-guide/
roAccess-Sirefef-rootkit-Removal-Guide
o the Advanced tab and under the headline

e Automatically Restart box and press Ok.
k-1-services-registry-files-2/
cleaner?x-origin=web
e program
stem-Update-Readiness-Tool
Page 127
Tech Details
-found-when-attempting-to-add-a-Search-Provider-in-Internet-Explorer-7.html
e name correctly try again
d-Ins>GO
g the problem.
ys-use-google-chrome-frame-to-open-urls/
p-windows_update/all-apps-view-goes-blank-and-crashes-explorerexe/f67d42af-2e2d-425f-b383-aa5
om window update and then Need to Hide the same update so that Issue should not reoccur .
setup-broadband-router/
Page 128
Tech Details
ection..picture extension change automatically
&qid=208286527&chapter=176492791&omniture=f204269533_q1%3Dn1%3B&qid=208286527#Fe
ook/cant-open-any-hyperlinks-this-operation-has-been/8815ad6c-0f44-477a-9ffa-beb98109b5a6
Page 129
Tech Details
{4D36E965-E325-11CE-BFC1-08002BE10318}. delete this key from registry
cts-as-csv-file-in-windows-7/ (Itune Contact)
ice absent.
Page 130
Tech Details
rp\CurrentVersion\Misc
Remove Programs.
P_US-en_Download.exe for without asking passoword activation.
Page 131
Tech Details
t-security-services-after-uninstallation/
ntact.jsp?product=home&pvid=f-home&version=1&lg=en&ct=us
e.jsp?chatexp=vss
Instructor_slides/
nfection / Virus Removal Tool)
Page 132
Tech Details
nd.att.net and outbound.att.net
Page 133
Tech Details
eir network.
Page 134
Tech Details
Page 135
Tech Details
sing Secure Password Authentification - SPA, mail server port: 995)
bled, port 587)
SP SMTP mail server
Page 136
Tech Details
ion, select yes.

n, select yes.
s call this SSL).
Page 137
Tech Details
networking/unable-to-delete-emails-in-outlook-express/ffcc0a64-0746-4728-aede-ea1b2d372a9f
nable-to-delete-email-messages/
cyfym-8mh49-jvxj8-hmrj8
Outlook for Mac 2011
8Q-6DX94-CXHXG
Page 138
Tech Details
orun-autoplay-on-Windows-7
missing-or-not-appear-display-and-pop-up/
tails.aspx?id=2648
on\Policie s\Explorer]
LJ_1020-1022_Full_Solution.exe
oftwareitem=mp-77751-1&cc=us&dlc=en&lc=en&os=4062&product=428800&sw_lang=
rsing-error-in-file-c-Program-Files-HP-Digital-Imaging-bin/td-p/264188/page/3
-----------------
chose Edit.
ce_starter
en), save and exit.

Page 139
Tech Details
icrosoft%20download&source=web&cd=2&cad=rja&sqi=2&ved=0CDMQFjAB&url=http%3A%2F%2
.aspx?ref=o12
.aspx?ref=pkc&country_id=IN&culture=en-GB
download-links/
office-2007-suites-and-applications/
12-30196.exe
load-165840.html
ata\Identities\{GUID}\Microsoft\Outlook Express
aram=3501753
s-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:
Page 140
Tech Details
ows-xp-sp2-into-thinking-its-running-sp3/1989
Page 141
Tech Details
s/default.aspx
efault-services-windows-7-a.html
MA&utm_campaign=en-GB&utm_source=en-GB-ha-apac-in-bk&utm_medium=ha&installdataindex
Page 142
Tech Details
up-broadband-router/
e-mail.html
Page 143
Tech Details
Access-Sirefef-rootkit-Removal-Guide
Page 144
Tech Details
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windows_update/all-apps-view-goes-blank-and-crashes-explorerexe/f67d42af-2e2d-425f-b383-aa5dd
d X button while open Google Chrome in Windows 8.
007-direct-download-links
in_x86_install-wJRE_en-US.exe
y-essentials
root-removal-tool/
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ex.cfm?docid=95
rg/files/stable/3.3.0/OOo_3.3.0_Win_x86_install-wJRE_en-US.exe
s&login_module=Home&login_action=index
2010-trial/
ack-Money-Holders-India.png
ate-guide-to.html-To make the Windows 7 Faster.
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-claims&inid=us_ghp_banner1_anonymous
-FX101853163.aspx
ffice-2007-direct-download-links
y.aspx?ref=o12&culture=en-GB -------- office 2007
problem.htm
download-links/ = office download
Antivirus removal tool

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e/ - For all free softwares printer drivers...
73&cid=66783 ---- Mcafee Ecard Link
virus removal tool
all anti virus disable
efault-services-windows-7-a.html -- for all Default Reg & services.
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es/stable/3.3.0/OOo_3.3.0_Win_x86_install-wJRE_en-US.exe
root-removal-tool/
e+download.html
ex.cfm?docid=95
s&login_module=Home&login_action=index
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1&st=CHAT
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download and get the
your downloads have been completed, make sure to rename the Windows Defender folder back to its origina
ost and the computer will be taken back to the first day when he bought the computer
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rsion=1&pvid=f-home
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77cc29c80&NONCE=f4a165d404a7a292bb7d287a68368fc8fa745d1fc1577932a4e74ca16c2927d6
%3A%2F%2Fsso1.trendmicro.com%2Fsignin%2Ftmsaml%2Fidp%2FSSOService.php%3Fspentityid%3Dmyacco
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of the Services Applet to save the changes.
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nded-tab.aspx
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-US.exe
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HA101847520
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4-39c60e218130
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&& start /w pkgmgr /up:@fname /norestart"

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c/google-hacking-master-list-28302
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42af-2e2d-425f-b383-aa5dd6c39c40
hould not reoccur .
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%3B&qid=208286527#FeedBackForm (Kaspersky)
a-9ffa-beb98109b5a6
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8-aede-ea1b2d372a9f
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800&sw_lang=
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AB&url=http%3A%2F%2Fwww.microsoft.com%2Foffice%2Fdownloads%2F&ei=TlO5UKyNH4_orQeF_
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um=ha&installdataindex=homepagepromo
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af-2e2d-425f-b383-aa5dd6c39c40
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HA101847520
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-US.exe
HA101847520
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er folder back to its original file na
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e74ca16c2927d6
p%3Fspentityid%3Dmyaccount-sp%26cookieTime%3D1346349471%26RelayState%3Dhttps%253A%252F%
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&ei=TlO5UKyNH4_orQeF_oH4BQ&usg=AFQjCNFaZnGKLjP-xRpFQaYPOmoFEEY2_Q
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e%3Dhttps%253A%252F%252Faccount.trendmicro.com%252Fmy_account-3.0%252F%253FLANG%253Den&
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252F%253FLANG%253Den&language=EN-US
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Page 347
Web Links
USEFUL INTERNET LINKS
TITLE
WEBSITES
KRONOS
http://lnmapp05.lesterinc.com/wfc/logon/logonWFC.html
HRIS
http://hris.lesterinc.com/Payroll/LISPL/Emplogin.aspx
LOGMEIN
https://secure.logmeinrescue.com/TechConsole/Console.aspx
SCREEN CONNECT
http://10.10.4.5/Host#My%20Sessions
CRM
https://10.10.3.120/guruaidcrm/index.php?action=ajaxui#
OLD Dialer
Http://10.10.3.120/guruaiddialerv1
DIALER
Http://10.10.3.120/ganewacdv1
Alternate DIALER
http://10.10.11.16/guruaidalpha/
Guruaid Website USA & Canada https://www.guruaid.com
Guruaid Website UK
https://www.guruaid.co.uk
Guruaid Website Australia
https://www.guruaid.net
Guruaid Website Ireland
https://www.guruaid.ie
PAYMENT PAGE US, CAN, AUS & I https://www.guruaid.com/payment/pay.php
PAYMENT PAGE UK
https://www.guruaid.co.uk/payment/pay.php
REMOTE CONTROL
http://remote.guruaid.com/
REMOTE CONTROL
https://secure.logmeinrescue.com/Customer/Code.aspx
http://www.dell.com/content/topics/global.aspx/policy/en
DELL WARRANTY
http://www.computerhope.com/basic.htm
COMPUTER HELP
ALL WEBSITES
Y:\Agents\GuruAid Tech\Aadil
WINDOWS 8
Y:\Agents\GuruAid Tech\Abdulla\Windows 8
OUTLOOK
Y:\Agents\GuruAid Tech\Abdulla\tech help documents
Accounts
Norton
McAfee
Trend Micro
Avast
AVG
Kaspersky
Bit Defender
https://www.mynortonaccount.com/
https://home.mcafee.com/root/myaccount.aspx
https://account.trendmicro.com/
https://my.avast.com/en-us
https://myaccount.avg.com
https://my.kaspersky.com
https://my.bitdefender.com/en_us/my/?lang=en-US#pag
Page 348
Web Links
Chat Support links
https://www-secure.symantec.com/norton-support/jsp/c
Norton Online Chat
https://service.mcafee.com/ContactCustomerService.as
McAfee online chat
http://usa.kaspersky.com/support/home/live-chat-suppo
Kasrpersky Live Chat
https://esupport.trendmicro.com/prechatform/EN_Cons.a
Trendmicro Chat Support
https://support.avg.com/support_sales?l=en_US
AVG online chat
Avast Chat Support :
https://support.avast.com/Tickets/Submit/RenderForm/27/&cl
http://www.pandasecurity.com/homeusers/support/
Panda Security Support Link :
http://support.dell.com/support/index.aspx?~ck=pn
Dell Technicl support link:
http://www.cmpsol.net/toshiba-support-chat.aspx
Toshiba Chat support Link:
BitDefender Chat support Link: http://www.bitdefender.in/support/contact-us.html
Avira Antivirus Chat support link:http://www.avira.com/en/support-phonesupport-for-cons
http://www.eset.ie/ie/support/
ESET Live Online Chat;
http://www.eset.com/us/support/lost-license/
Eset Lost License
http://www.webroot.com/En_US/support.html
WebRoot Chat Support :
http://www.bullguard.com/support/live-support.aspx
BullGaurd Live Chat Support:
http://www2.stopzilla.com/support
StopZilla LiveChat Support:
http://www.apple.com/support/
Apple support Link:
http://www.att.com/esupport/main.jsp?cv=820
AT&T Wireless Chat Support:
https://www.att.com/olam/passthroughAction.myworld?a
AT&T Account:
http://kb.gfi.com/supportviprecontact
Vipre Live Chat Support:
https://secure.iolo.com/myaccount/Default.aspx
System Mechanic Account:
http://www.iolo.com/
System Mechanics Link:
Computer Help & their Charges

Microsoft Charges
http://support.microsoft.com/gp/profsup/en-au
Geek Squad Virus Removal
http://www.geeksquad.com/services/computers-networking/virus-
Geek Squad Tune Up
http://www.geeksquad.com/services/computers-networking/comp
Geek Squad Controversy
http://en.wikipedia.org/wiki/Geek_Squad#Controversy
Norton Virus Removal
http://us.norton.com/nortonlive/spyware-virus-removal.jsp
McAfee Virus Removal
http://home.mcafee.com/store/virus-removal-service
McAfee Other Charges
http://home.mcafee.com/root/support.aspx
US Price Comparison Chart
http://www.courtesymobile.com/0_0_0_0_596_240_csupload_637
http://images.pcworld.com/howto/graphics/214422-techsupport_b
http://caseysousa.com/wp-content/uploads/pricing-comparison.jpg
Page 349
Web Links
McAfee Product Redeem Links

Total Protection
McAfee LiveSafe
McAfee AntiVirus Plus 2014
McAfee AntiVirus
McAfee AntiVirus Plus
McAfee Internet Security
McAfee SecurityCenter
McAfee Total Protection & Fa
http://home.mcafee.com/root/ecards.aspx?affid=0&pkgid=274%2
http://home.mcafee.com/root/ecards.aspx?affid=0&pkgid=430&ci
http://home.mcafee.com/root/ecards.aspx?affid=0&pkgid=276,27
http://home.mcafee.com/root/ecards.aspx?affid=718&pkgid=355&
http://home.mcafee.com/root/productcard.aspx?pkgid=276&cid=8
http://home.mcafee.com/root/ECards.aspx?affid=0&pkgid=272%2
http://home.mcafee.com/root/ECards.aspx?affid=977&rid=0&cid=
http://home.mcafee.com/root/ecards.aspx?affid=384&pkgid=427&
Other Links
BASIC COMPUTER
REGISTRY ERRORS
IENOVO WARRANTY
DELL WARRANTY
NORTON
http://www.computerhope.com/basic.htm
http://www.blurtit.com/q344649.html
http://www.lenovo.com/services_warranty/us/en/ThinkPlus_Warra
http://www.dell.com/learn/us/en/19/terms-of-sale?c=us&l=en&s=
http://us.norton.com/nortonlive/
Page 350
Web Links
ogon/logonWFC.html
L/Emplogin.aspx
echConsole/Console.aspx?do=run
ons
ex.php?action=ajaxui#
pay.php
/pay.php
ustomer/Code.aspx
cs/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010
asic.htm
dows 8
h help documents
yaccount.aspx
s/my/?lang=en-US#page=main.
Page 351
Web Links
m/norton-support/jsp/contact/contact.jsp?ct=us&lg=en&product=home&pvid=f-home&version=1
actCustomerService.aspx?lc=1033&sg=C
t/home/live-chat-support
prechatform/EN_Cons.aspx
_sales?l=en_US
ubmit/RenderForm/27/&cls01&ptf01&lic01&sc
omeusers/support/
ndex.aspx?~ck=pn
upport-chat.aspx
t/contact-us.html
-phonesupport-for-consumer
ost-license/
upport.html
rt/live-support.aspx
rt
n.jsp?cv=820
roughAction.myworld?actionType=Manag
ntact
nt/Default.aspx
up/en-au
omputers-networking/virus-and-spyware-removal.aspx
omputers-networking/computer-tune-up.aspx
ad#Controversy
re-virus-removal.jsp
emoval-service
aspx
_0_596_240_csupload_63711200.png?u=1282844480
hics/214422-techsupport_big_retail2_original.jpg
oads/pricing-comparison.jpg
Page 352
Web Links
spx?affid=0&pkgid=274%2c275&cid=83215&ctst=1
spx?affid=0&pkgid=430&cid=118012
spx?affid=0&pkgid=276,277&cid=64244
spx?affid=718&pkgid=355&culture
ard.aspx?pkgid=276&cid=89837
aspx?affid=0&pkgid=272%2C273&flow=cdkey&cid=7
aspx?affid=977&rid=0&cid=113043&flow=Default&pkgid=28
spx?affid=384&pkgid=427&culture=en-gb&cid=123409
tm
nty/us/en/ThinkPlus_Warranty_Services_agreement.pdf
rms-of-sale?c=us&l=en&s=gen&~section=012&redirect=1#rpsams
Page 353
Web Links
Page 354
Web Links
vid=f-home&version=1
Page 355
Web Links
Page 356
Pricing
PRICING FOR GURU
US, CANADA & AUSTRALIA

Annual Maintenance Plan (AMP): {Amt in USD}
3-years Plan for $ 399.99
2-years Plan for $ 299.99
1-year Plan for $ 179.99
UNITED KINGDOM PRIC
Annual Maintenance Plan (AMP):{A

3-year plan for 389.99
Single Incident Plan (OTF / SIP):
Single Incident Plan (OTF / S
$120.00
$110.00
$100.00
110
100
90
Add On Computer
Add On Computer
3-years Plan for $ 300

2-years Plan for $ 200
1-year Plan for $ 100
3-years Plan for 240

1-year Plan for 80
Digital Home Plan - $380
Page 357
Digital Home Plan - 28
Pricing
NG FOR GURUAID
TED KINGDOM PRICE
nance Plan (AMP):{Amt in GBP}
-year plan for 389.99

ncident Plan (OTF / SIP):
IRELAND PRICE
Annual Maintenance Plan (AMP):{Amt in EURO}
Single Incident Plan (OTF / SIP):
110
100
90
150.00
140.00
125.00
Add On Computer
Add On Computer

1-year Plan for 80

1-year Plan for 100
tal Home Plan - 280
Digital Home Plan - 350
Page 358
Contact No
USEFUL CONTACT NUMBERS

GuruAid USA & Canada :1-855-566-7470 & 1-855-587-8570
GuruAid United Kingdom : 0800-756-2957
GuruAid Australia
: 1800-156-016
GuruAid Ireland
: 1800-902-260
Guruaid Email : customerservice@guruaid.com
Guruaid Fax : 1-203-643-2174
MICROSOFT USA- 1800 642 7676 X-Box....800-4MY-XBOX/ 800-469-9269(Toll free)
Microsoft technician Support Number Canada: (877)568-2495.
Microsoft UK....0845-519-1523
Google Number : +1 650-253-0000
Norton....1-800-745-6061, 1-800-745-6034, 1-800-441-7234
Norton....+0844 545 6509 & 44 0-20-77440061(UK)
Symantec....1-800-721-3934
McAfee..1-888-847-8766/ 8666223911/ 00800-6247-7463/ 001-650-527-8000
McAfee...0800 028 7581 & 44 1753 505885(UK)
Kaspersky....1-866-328-5700/ 877-232-4588 & 1866-537-8115 1-800-2332010 - 1-800-886-5369.
Kaspersky....0871-789-1635(Tech Support-UK)
AVAST....877-314-5079
Avast UK..... 0203-608-7941
AVG Technical Support USA... 1866-201-0003
AVG UK....0844 894 0004
Trend Micro usa.....1800-864-6027
Vipre Technical Support Number: Toll Free: 1-877-521-5832
Vipre....0871-472-4747(UK) +44 (0)1784 448 838
Webroot support number : 866.612.4268
WebRoot Antivirus support Number: 1-866-612-4268 /1-866-612-4268
WebRoot Antivirus support UK: +44 (0) 845 0822 498/+44 (0) 870 141 7070
ESET Antivirus Support for UK: 0845 838 0832
ESET Antivirus Support Number US: Toll Free. +1 (866) 343-ESET (3738)/ +353 (0)53 9146600
Panda Security 2012 for US : 1.800.603.4922
Panda Securty 2012 for UK : + 44 (0) 844 335 3792
StopZilla Antivirus Contact Number: 1-877-877-9944
System Mechananic Support Number: 1-877-857-9289
BitDefender
1800 102 1100
Hotmail US - 1800-386-5550
Hotmail Uk - 1866-672-4551
Fire-Fox
1877-374-3995
Canon printer support 1888-408-5784
AT&T U-verse - net provider 18777223755
Gmail toll fee number 1800goog411
Yahoo.contact Number 1866-562-7219
Toshiba Support : (800) 457-7777 (toll-free) or (949) 859-4273
Page 359
Contact No
Dell Support Number : +1-866- 203-6875
Dell.....1-800-624-9896/ 1-800-847-4096
Lenovo Support Number US: 1-800-426-7378, Select "Option #1"
Lenovo Support Number UK: 01475-897-163
Apple Support Contact Number: 800-275-2273, / Customer Service at 800-676-2775
At&t support Number: Residential -1-800-288-2020 / Wireless 1-800-331-0500
Acer....1-800-816-2237
18) Acer UK : 0871 760 1000 USA 1-800-816-2237
Samsung Mobile Phones....1-800-726-7864
defender.com....855-894-6605
APPLE CUSTOMER CARE....1-800-275-2273/1-800-676-2775
10)MAC CUS CARE NO- 800-676-2775/ 1-800-102-3311
Page 360
Contact No
ACT NUMBERS
55-587-8570
4MY-XBOX/ 800-469-9269(Toll free)

7)568-2495.
00-441-7234
UK)
247-7463/ 001-650-527-8000
866-537-8115 1-800-2332010 - 1-800-886-5369.
-521-5832
8
268 /1-866-612-4268
498/+44 (0) 870 141 7070
(866) 343-ESET (3738)/ +353 (0)53 9146600
792
944
9289
949) 859-4273
Page 361
Contact No
lect "Option #1"
Customer Service at 800-676-2775

20 / Wireless 1-800-331-0500
37
0-676-2775
2-3311
Page 362

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Call Flow & Pitch

The Call Flow Script

Do proper Case Building & Ask Probing Questio

HOW TO PITCH FOR REMOTE ACCESS

Take the remote access by giving all the appropriate disclaime

Then diagnose the customer's computer by following the proper Diagnost

HOW TO PITCH FOR SALE AFTER THE DIAGNOSIS

Call Flow & Pitch

HOW TO PITCH FOR SALE AFTER THE DIAGNOSIS

Give the list of things that needs to be done to the customer a

Call Flow & Pitch

So Mr. Customer as per your computer configuration, your computer is eligible to h

Note : Refer the Pricing Tab over here

Call Flow & Pitch

Note : Refer the FABING Tab over here

So Mr. Customer as per your computer configuration, your computer is eligible to h

Note : Refer the Pricing Tab over here

So Mr. Customer as per your computer configuration, your computer is eligible to h

For Reference check : Issue & Rebuttals

Call Flow & Pitch

REST IS ALL ON YOU. !!!..BEST OF LUCK..!!!

Call Flow & Pitch

al support my name is ____ How may i help/assist you ?

e issue for better understanding

ose or Personal use?

wing the proper Diagnostic Steps & then Pitch f

ER THE DIAGNOSIS IS DONE

Call Flow & Pitch

ER THE DIAGNOSIS IS DONE

ry files and services

nnual Maintenance plan is because,

Call Flow & Pitch

ing the 3, 2, 1 policy

ustomer as per the

ry files and services

Call Flow & Pitch

nnual Maintenance plan is because,

ing the 3, 2, 1 policy

ing the 3, 2, 1 policy

ar and OTF respectivel

LING SKILLS THAT CAN BE DEVELOPED ONLY BY YOU

Call Flow & Pitch

Call Flow & Pitch

do not create your own VOC or Sup

eed the Remote Access of your computer.

Call Flow & Pitch

fix these problems and their charges respectively:-

ne would you like to go for.

ance plan by saying,

st you to go for our Annual Maintenance Plan,

Call Flow & Pitch

an (AMP) Plans from us.

tenance & optimization to improve the stability a

mited FREE Support for all your computer issues

Unlimited FREE Support for all your computer i

issues related to your computer.

Call Flow & Pitch

oftware related issues.

an (AMP) Plans from us.

an (AMP) Plans from us.

Call Flow & Pitch

Sales Tips & Rebuttals

Sales Tips and Techniques

2 People justify decisions with facts.