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REPORT 2015
7,725
survey participants
44%
55%
1%
Australia 2.29%
Other 17.9%
Canada 5.33%
Ireland 0.61%
OTHER INCLUDES:
Education
IT
Design
100%
6.
WHICH OF THESE CHOICES BEST DESCRIBES YOUR ROLE?
80%
56.4%
60%
40%
13.14%
20.27%
10.18%
20%
0%
In-house
Consultant at
an agency
Independent
consultant /
freelance
Business owner
OTHER INCLUDES:
IT and Software
Compared with
previous years, there
was a much more
even distribution
between Marketing,
Product, and UX
teams in 2015.
This indicates that while UX research has traditionally been constrained to certain
individuals or teams within a single department in any given company, teams of
all kinds are starting to discover the value of evaluating and measuring the user
experience they provide. It also suggests that marketers and product teams may be
weaving customer feedback into their processes more extensively than in the past.
Multi-device interaction has held the lead in this question for the past three
years. It supports the idea that the line between digital and physical experiences
is blurring*, with more and more brand interactions spanning multiple devices
and extending into the real world. Consumer journeys frequently span devices
and channels, yet consumers dont view these as separate experiences. What
does this tell us? Companies cant treat digital and physical channels as separate
entities anymoreand it underlines the importance of providing a consistently
excellent experience across all channels.
*Source: Navigating the New Digital Divide: Capitalizing on Digital Influence in Retail, Deloitte Digital, 2015.
Year over year, weve watched the majority of responses shift away from small
to mid-sized monthly budgets. This suggests companies are allocating more
resources to UX research on a monthly basis, allowing for more ongoing user
feedback, testing of more initiatives, and even benchmarking their UX over time.
Increase or
decrease
in projects
Change in
Increase or
attitude towards
decrease
usability testing in personnel
13.17%
20.72%
N/A
(no change)
Other
6.03%
51.66%
8.43%
62.70%
60%
40%
20%
15.48%
14.85%
5.03%
1.94%
0%
0%
1-25%
26-50%
51-75%
76-100%
100%
36.84%
40%
23.26%
15.30%
20%
10.94%
13.66%
0%
0%
1-25%
26-50%
51-75%
76-100%
100%
40%
23.18%
29.53%
17.13%
20%
13.22%
16.95%
0%
0%
1-25%
26-50%
51-75%
76-100%
100%
40%
34.11%
28.38%
13.65%
20%
8.69%
15.16%
0%
0%
1-25%
26-50%
51-75%
76-100%
The percentage
of respondents
who ran tests daily
doubled from
2014 to 2015.
This year, we saw a rise in more frequent testing. The percentage of respondents
who ran tests daily doubled from 2014 to 2015. The number of professionals who
ran tests weekly increased moderately, while those who ran tests monthly or less
frequently decreased.
Increase
significantly
Increase
moderately
About
the same
Decrease
moderately
Decrease
significantly
18.77%
40.77%
36.84%
2.54%
1.08%
24.24%
21.60%
8.27%
10.74%
17.72%
17.44%
51.36%
CLOSING THOUGHTS
Given the rise in budgets, the expansion in types of teams doing UX research,
and an even greater focus on improving omni-channel experiences, its evident
to us that providing an outstanding experience to customers is at the forefront
for many organizations.
We predict that in the coming years, companies will invest more heavily in
creating products and experiences based on continuous feedback from their
customers, and customer experience will become a shared responsibility among
all teams in an organization.