OFFICE OF THE HEAD OF THE CIVIL SERVICE OF THE

FEDERATION
VISION STATEMENT
TO DEVELOP A CIVIL SERVICE THAT IS PROFESSIONALLY SOUND WITH HIGHLY COMPETENT AND QUALIFIED PERSONNEL,
TECHNOLOGICALLY-DRIVEN AND PERFORMANCE-ORIENTED; EFFECTIVE IN SERVICE DELIVERY AND CAPABLE OF MEETING THE
CHALLENGES OF THE 21ST CENTURY GLOBALISED WORLD, INVESTMENT-FRIENDLY, AND IN AN INDISPENSABLE PARTNERSHIP
WITH THE PRIVATE SECTOR, CREATING A CONDUCIVE ENVIRONMENT FOR SUSTAINABLE GROWTH AND DEVELOPMENT OF
NIGERIAN ECONOMY THROUGH POLICY INSTRUMENT

MISSION STATEMENT
TO BUILD A CIVIL SERVICE THAT IS PERFORMANCE AND RESULT ORIENTED CUSTOMER-DRIVEN, INVESTMENT-FRIENDLY,
PROFESSIONAL

AND

TECHNOLOGICALLY-SENSITIVE,

ACCOUNTABLE,

FOSTERING

ENDURING

PARTNERSHIP

WITH

ALL

STAKEHOLDERS, AND COMMITTED TO A CONTINUOUS IMPROVEMENT IN THE CONDUCT OF GOVERNMENT BUSINESS TO

ENHANCE OVERALL NATIONAL PRODUCTIVITY OF THE ECONOMY

A SERVICOM CHARTER FOR THE OFFICE OF THE

HEAD OF CIVIL SERVICE OF THE FEDERATION
PREAMBLE
1.

The Office of the Head of the Civil Service of the Federation (OHCSF) is responsible for
providing leadership and direction to the Service through the promotion of good relations
between Ministers and Civil Servants.

2.

In line with Governments resolve to provide effective and efficient service delivery to the
people, the OHCSF hereby sets for itself the Statement of Service and the Service Compact
stated hereunder.

3.

MANDATE:

To be responsible for overall management, leadership, planning, training and

motivation of civil servants.

4.

THE CLIENTS/CUSTOMERS
2

- All Federal Ministries/Extra-Ministerial Departments and Parastatals;

- State Ministries; and
- Local Governments.
5.

STATEMENTS OF SERVICE
The Office of the Head of Civil Service of the Federation (OHCSF) provides these services:
Management Services Office.
-

Studying, designing and recommending organizational

Structures for Public Service establishments;

Assisting government and individual public agencies in

reviewing operational methods and procedures for

enhanced efficiency;

Providing expertise in work-study and other techniques

for optimizing productivity in the Civil Service;

Assisting in reviewing financial systems and installing

more effective and efficient ones;
3

Designing, developing and preparing job standards for all

jobs in the Civil Service in order to ensure that every job justifies its pay;

Receiving and examining grading review and/or upgrading requests;

Preparing and publishing occupational index or dictionary of occupations;

Reviewing the Schemes of Service for all cadres;

Monitoring the implementation of the Civil Service Reorganization as it affects each establishment;

Evaluating performance in relation to productivity level

and target setting;

Assisting in Software Development, Installation,

Networking, etc;

Assisting in designing computer programs to suit their

specialized operations and systems;
4

Providing various levels of training and enlightenment

on Information Technology;

Installing internet facilities; and

Networking the Computer Systems Service-wide.

Establishment and Pension

-

holds at least one Public Service Negotiating Council meeting with each of the Councils and
two Joint Public Service Negotiating Council meetings with all the unions every year.

To ensure that Public Service Reference Materials are available to all public servants (Public
Service Rules, Financial Regulations, Civil Service Hand Book, Circulars, etc).

Publish annually the Man-power budget of all the Ministries and Extra-Ministerial Departments
in the Federal Services.

Publish annually the report of any research into the Operations and Management of the
OHCSF.

Determines all staff due for retirement each year and inform them accordingly, three months
before their retirement.

Ensure that all requests, for payment of retirement benefits are processed within a period of
two months from the date of receipt (all things being equal).

Ensures that monthly pension payment is made on or before the 30 th day of each month (all
things being equal)

Condones break and merge services for public servants within three months of receipt of
application.

To give prompt attention to pensioners complaints on daily basis.

Produce annual plan of activities and programmes in the OHCSF before the end of the first
quarter of each year.

Makes the activities of the OHCSF available on the LAN and the web-site including internet
connectivity in the year, 2004.

Carry out staff verification exercise in at least two Ministries/Extra-Ministerial Departments in

a quarter.

Management Development Office

-

Issues general guidelines for implementation of training programmes in the Ministries and
Extra-Ministerial Departments of the Federal Civil Service;

Provides guidance and assistance on request on staff development and training matters to
State Governments and other arms of the Public Service;

Organizes retreat, seminars, workshops and similar fora on topical issues of interest to the
Public Service of top functionaries, including Permanent Secretaries and Chief Executives.

Ensure proper coordination and monitoring of performance of Training functions in all the
arms of the Federal Civil Service;

Ensure timely processing of application from Ministries/Departments for Public Officers to

undertake duty tours abroad.

Manages the relationship of government with international bodies in the areas of Public
Administration and Management especially the African Association for Public Administration
and Management (AAPAM), the African Training and Research Centre in Administration for
Development (CAFRAD) and West African Management Development Institutes Network
(WAMDEVIN).

Provides general administrative management, professional and functional skills, training for
the junior and intermediate level manpower on grade levels 01 to 07 in the Public Service.
The services are to be completed within ten months for certificate courses and twenty
months for Diploma courses;

Commences of admission processes in March and end in August every year and
commencement of lectures by the middle of October, every year;

Revise of the curricular of Federal Training Centres every three years to ensure equal
standard with other related institutions;

Formulate and implement policies for the FTCs as the needs arise as well as set and monitor
performance targets and trends administratively;

Prepares and conducts of two course-related Professional Examinations, in the most

transparent manner, viz:

the Diploma and Certificate Examinations of the Federal Training Centres in

April for the 1st Semester and July for the 2 nd semester each year, and
results released within 3 months of examination;

National Secretarial Examination in June/July each year, and results released

within 3 months of examination;

Preparation and conduct of the Confirmation/Promotion Examinations for eligible staff of

all Ministries and Extra-Ministerial Departments, namely:

Compulsory

Confirmation

Examinations

for

Administrative/Professional

eligible staff of all Ministries and Extra-Ministerial Departments in April each

year, and results released by July each year.
9

Combined Confirmation/Promotion Examinations for Clerical/Sub Clerical

grades in August each year, and results released by November each year.

Regular inspection of the Federal Training Centres and Institutions participating in the
National Secretarial Examinations quarterly for:

monitoring and control of standards of training; and

accreditation of private post secondary Institutions desiring to enlist

participation in the National Secretarial Examinations.

Service Welfare Office

-

Support and assist in accelerating achievement of Government policies in so far as they

impinge on the general welfare needs of public servants;

provide efficient, and affordable mass transit buses to convey Civil Servants to and from
work;

10

provide residential accommodation in a most transparent, corrupt-free manner, while

applying the criteria of first come, first served, seniority and exigencies of office in the
allocation of such residential accommodation;

ensure the co-ordination of the activities of the facility managers who have been
entrusted with the maintenance of estates occupied by Civil Servants;

provide office accommodation to Federal Government Ministries and Extra ministerial

agencies;

provide crches in the Federal Secretariats to enhance the productivity of Civil Servants,
who are nursing mothers;

provide adequate security and parking arrangements at Federal Secretariats, Phases II

and III;

assist retired Civil Servants and others who are about to retire to engage in gainful
endeavours by providing micro-credit facilities in collaboration with financial institutions;

11

assist the government to actualize its welfare policies and programmes for Civil
Servants;

encourage sporting and leisure activities among Civil Servants through the effective
supervision of Federal Civil Service Clubs and the Federation of Public Service Games
Association;

assist Civil Servants to access Owner Occupier Housing through Primary Mortgage
Institutions under the National Housing Fund;

provision and management of adequate insurance against any possible risks to the
Federal Secretariats, Phases II and III;

facilitate the ownership of houses through granting of soft loans to public servants,
including the Armed Forces, Para-military organizations, the Judiciary and the Police;

provide transparent and timely accounting services to the Office of the Head of Civil
Service of the Federation, Government Agencies and the general public, including

12

receipts, disbursements and accounting for funds of the OHCSF in accordance with the
financial regulations and extant circulars.
-

provide avenues for comments and complaints by placing suggestion boxes at strategic
places in all the Departments and State offices nationwide;

Public Services Office

- Managing the careers of all professional officers on grade level 14 and above.
involves their promotions.

This

Transfers/secondments, posting, disciplines, processing of

recommendation for action appointment, etc.

- Processing of petitions from aggrieved professional officers;
- The development, monitoring, evaluation and maintenance of relevant statistics for their
programmers;
- Announcing vacancies from International Organisations like OPEC, ILO, UNO, ECOOWAS,
OAU, ect. And processing of application of Nigerians for jobs in theses Organisations;

13

- Managing the career of sub-professional officers in the Federal Civil Service namely;
Librarians Officers, Store Officers and Stock Verifiers;
- Represents the Head of Service of the Federation on the Senior Staff Committee meetings
of the following Ministr4ies/Extra-Ministerial Departments:Office of the Vice-President
Federal Ministry of Agriculture and Natural Resources;
Federal Ministry of Internal Affairs
Federal Ministry of Science and Technology
Federal Ministry of Sports and Social Development
Office of the Auditor-General of the Federation
National Boundary Commission
Federal Ministry of Justice
Federal Ministry of Communications
- Liaison with Parastatal and Federal Government Companies on Public Service matters:
14

To achieve this objectives, the Department collates, updates analyses and keeps records of
the staff of the Parastatals;
- It monitor and enforces the administrative guidelines and circulars affecting the Parastatals
to the Head of Civil Service of the Federation. It organizes periodic meetings of the Head
of Civil Service of the Federation with the Chief Executive of the Parastatals and
Companies;
- Organizes workshops, seminars and retreats to facilitates the exchange of ideas and
knowledge between the staff of the Parastatals and their counterparts in the Civil Service.
This is necessary because of the high mobility of staff from the Ministries to the Parastatals
and vice-versa;
- Represents the Head of the Civil Service of the Federation on the Senior Staff Committee of
some Ministries and Extra-Ministerial Departments, for the appointment, promotion and
discipline of their staff;

15

- Collections and collation of data from Ministries/Extra-Ministerial Offices in respect of

officers on GL 07 14 in the cadres mentioned above, with a view to drawing
comprehensive disposition lists in form of seniority;
- Conducts promotion Examination/Interview for the same category of officers in conjunction
with Federal Civil Service Commission;
- Process of any matters relating to the career management of its officers;
- Plays advisory role in matters of appointment, promotion, discipline and transfer.
secondment of such officers;
- Represents the Office of the Head of the Civil Service at the Senior Staff Committee
meeting in some Ministries/Officers namely: Ministry of Health, Ministry of Aviation,
Ministry of Power and Steel, Ministry of Justice, States and Local Government Affairs;
- Manages and controls of the career of officers in the Administrative Officer Cadre, from GL
08 17. These include their deployment, acting appointment, promotions and discipline.
The responsibility for all these except in the case of deployment, is purely advisory in
16

nature since the main respo0nsibility rests with the Federal Civil service Commission
(FCSC).
- Provides administrative staff to newly established and ad-hoc bodies, Tribunals and
Commissions of Enquiries;
- Advises the Federal Civil Service Commission on the suitability of candidates for
appointment, transfer or secondment to the Administrative Officers Cadre;
- Develops, monitors and maintains statistics of training programmes of all Administrative
Officer in the pool;
- Secretariat of the posting Committee for the Administrative Officer Cadre;
- Secretariat for the Senior Staff Committee for the Pool Cadre under the Office of the Head
of the Civil Service of the federation as it affects the Administrative Officer Cadre;
- The Department also represents the Office of the Head of the Civil Service of the
federation in Senior Staff Committee of some Ministries and Extra-Ministerial Departments;
- Appointment, promotion and discipline;
17

- Staff welfare training;

- Other establishment matters such as leave, manpower budget (Personnel costs), staff
records, nominal roll, secretariat for meeting of the Head of Civil Service of the Federation;
- Head, Internal Administration/Special Duties;
- Controls, coordinates internal administrative issues in the OHCSF;
- Controls and manages the careers/performance of all the internal staff attached to HCSF;
- Liaises with States Head of Civil Service on behalf of HCSF;
- Handles training, confirmation, promotion and discipline of all internal staff attached to
HCSF;
- Maintain and updates all the personnel records of internal staff attached to HCSF;
- Member, Ministerial Tender Board (OHCSF);
- Member, OHCSFs Budget Committee;
- Liaison with other Ministries/Organisations on behalf of the HCSF;
- Represents the HCSF on Board/Committees;
18

- Carries out verification of Personnel Records in the Federal Pubic Service Secretariat;
- Verified Personnel Data;
- Prepares of Reports on the Verification Exercise and Data;
- Advising the Permanent Secretary (PSO) and the Head of Service of the Federation on
security matters referred to the Division;
- Establishes and Supervises Federal Fire Service Unit in the Federal Secretariat Phase II;
- Processes Financial Requests from Non-Governmental Organisations and Professional
Bodies to the OHCSF and recommending to the HCSF the amount to give, if any;
- Processes nomination of Civil Servants to be given National honours for the consideration
of the HCSF;
- Represents the Office of the PS (PSO) on the Committee on the Computerization of the
OHCSF;
- Serves as member of the Committee on Comprehensive Security in the Federal Secretariat
Complex;
19

- Convinced that the above outlined services are achievable if the necessary logistics,
adequate financial support and enabling environment are provided; and
- Believe that the country can realize its full potentials when government agencies deliver
quality services to the citizens and this were are determined to do through our solemn pact
outlined above.
6.

CHARTER: We, the Management and staff of the Office of the Head of the Civil Service of

the Federation (OHCSF), after extensive consultations among ourselves, publish the charter state
below for the purpose of meeting the needs of our clients/customers, and in line with
Governments policy on effective service delivery. In this connection, the Office of the Head of
Civil Service of he Federation (OHCSF) provides the following services:
(i)

Must be good ambassadors by projecting the good image of the Office at all times
and in all places;

20

(ii)

Ensure

confidentiality

of

all

information

provided

by

our

clients

(Ministries/Establishments or Parastatals) in the exercise of our functions for general

improvement in the performance of the client organizations;
(iii)

Rededicate ourselves to providing the basic services for which we are employed to
deliver to the Nigerian citizens with absolute sense of responsibility as professionals;

(iv)

Welcome any constructive criticism and suggestion, by the client, which would impact
positively on the efficiency of the Office in the course of carrying out our assignments;

(v)

Recognize that our clients are entitled to timely, fair, honest, effective and
transparent services;

(vi)

We are obliged to provide the details on assignments

schedule of activities,

duration, status etc. on request by the Clients;

(vii)

Client organizations reserve the right to confirm, if in doubt, any aspects of

assignments carried out by the Office; and

(viii)

Any thing outside this is a misnomer and could be

21

complained against.
8.

GRIEVANCE REDRESS MECHANISM

In the event of failure to deliver qualitative service, please direct your complaints or
enquiries to:

(i)

The Head of the Civil Service of the Federation,

4th Floor, Block A,
Federal Secretariat Phase II,
P.M.B. 248,
Abuja,
Telephone: 09 - 2348284.

(ii)

The Director (PRS),

Establishments & Pensions Office,
Federal Secretariat Complex Phase II,
1st Floor, Block A,
Abuja.

Done this ..Day.2004

22

MANAGEMENT SERVICES OFFICE

Definition/Detai
ls of
Customer/Clien
t

Details of
Business
Transacted

Performance
Targets

Responsible
Dept/Unit

1. All Federal
Ministries/Extra
-Ministerial
Depts. And
Parastals, State
Ministries and
Local Govts.

Reviewing
Operational
Methods and
Procedures for
Enhanced
Efficiency.

Writing and
Submission of
Reports 8
weeks after
datagathering.

Managemen
t Consulting
Department

2.

Studying,
Designing and

do-

-do-

Details of
Grievance
Redress
Mechanis
m
Nodal
officer of
MSO.

Nodal
Officer of

Indication of
Stakeholder
s
Participation

Expected
Outcome

Details of
Additional
Commitments

The Chief
Executive
and all staff
in the Client
Organisation
shall cooperate with
the
consulting
staff at
every stage
of the
assignment.
The Chief
Executive

Organization
al
Improvement

Ensure all
Services are
rendered
promptly

Operational
Effectiveness

-do-

23

Recommending
Organizational
Structures for
Public Service
Establishments.

3.

4.

do-

do-

5. All Federal
Ministries/Extra
-Ministerial
Depts. And
Parastatals,
State Ministries
and Local
Govts.

-do-

the MSO

Providing
expertise in
work-study and
other techniques
for optimizing
productivity.

-do-

-do-

-do-

Reviewing
financial systems
and installing
more effective
and efficient
ones.
Designing,
developing and
preparing job
Standards for all
occupational
groups in the
Civil Service.

-do-

-do-

-do-

This is a
project that is
yet to take off
fully

Jobs
Nodal
Standards
Officer of
Developmen the MSO
t and
Grading
Department
.

and all Staff

in the Client
Organisation
shall
cooperate
with the
consulting
staff in
order to
collect
accurate
data
Client
should
cooperate
with the
consultants
throughout
data
gathering
exercise
-do-

-do-

Improved/inc
rease in
productivity

-do-

Effective
financial
system with
internal
control
mechanism
Uniform
standards for
different jobs

-do-

Ensure all
Services are
rendered
promptly
foreffective
performance
management

24

6.

do-

7.

do-

8.

do-

9. All Federal
Ministries/Extra
-Ministerial
Depts. And
Parastatals,
State Ministries
and Local Govts
10. do-

Receiving and
examining
grading review
and/or upgrading requests.
Preparing and
Publishing
occupational
index or
dictionary of
occupations.
Reviewing the
Schemes of
Service for all
Cadres on
request.
Monitoring the
implementation
of the Civil
Service Reorganization as it
affects each
establishment
Evaluating
performance in
relation to
expected
productivity level
and target set

Submission of
report 8 weeks
after data
gathering
Should be
carried out
once in five
years.
Submission of
report 8 weeks
after data
gathering
-do-

-do-

-do-

-do-

-do-

-do-

-do-

-do-

Managemen
t
Inspectorate
Department

Nodal
Officer of
the MSO

-do-

-do-

-do-

System of
equal pay for
equal work
established

-do-

Occupational
standards
available for
publication

-do-

Ensuring
adequate
Scheme for
all jobs.

-do-

Client
organization
shall be
aware of
targets that
are set and
the indices
for
performanc
e
evaluation.

Organization
Structure in
Conformity
with
Government
policies.
Ensuring
improved
productivity
is achieved.

-do-

-do-

-do-

Ensure all
Services are
rendered
promptly

-do-

25

11.

do-

Assisting in
software
development,
installation and
networking, etc

12. All Federal

Ministries/Extra
-Ministerial
Depts. And
Parastatals,
State Ministries
and Local Govts

Assisting in
designing
computer
programmes to
suit specialized
operations and
systems.

13.

do-

Providing various
levels of training
and
enlightenment
on Information
Technology.

14.

do-

Installing internet
facilities.

If all resources
are made
available, the
work should be
completed
within 3
months from
the date of
commenceme
nt
Should be
completed
within 3
months from
the date of
commenceme
nt of work.
Proposals for
training should
reach client
within two
weeks of
receipt of
request and
training
conducted as
and when
agreed with it.
Should be
completed
within one
week of
receipt of
required

Computer
Consultancy
Services
Department
.

Computer
Consultancy
Services
Department
.

-do-

-do-

Nodal
Officer of
the MSO

-do-

-do-

-do-

Client
organization
s should
cooperate
with the
Consultants
to ensure
that work is
completed
on schedule.
Client
organization
s would
facilitate the
work.

Client
organization
s should
cooperate
with
Consultants
to ensure
that target
are met.
Client
organization
s should
cooperate
with
Consultants

Ensure that
Government
Agencies use
latest
technology in
carrying out
their work.

Operations
Computerize
d and
application of
computer in
conducting
Government
Business
Increased
awareness of
development
s in
Information
Technology

Internet
facilities
installed,
easy access
to
information

Ensure all
Services are
rendered
promptly.

-do-

Ensure that
all services
are rendered
promptly and
with latest
technology.

-do-

26

resources.

15.

do-

Networking the
computer
systems, Servicewide.

The work will

be carried out
in phases until
all Ministries
etc. are
captured

-do-

-do-

to ensure
that work is
completed
on schedule.
-do-

-do-

-do-

OFFICE OF ESTABLISHMENTS AND PENSIONS

S/NO
.

DEFINITION/DETAILS
OF
CUSTOMER/CLIENT

DETAILS OF
BUSINESS
TRANSACTED

PERFORMAN
CE TARGETS

RESPONSIBL
E DEBT/UNIT

DETALS OF
GRIEVANCE
REDRESS
MECHANISM

INDICATION
OF STAKE
HOLDERS
OF
PARTICIPATIN

EXPECTED
OUTCOME

16

Government and
Public Servants

Printing of
Circulars, Public
Service rules, Civil
Service Handbooks,
Financial
Regulation, etc

Within 3
months

Establishme
nt and
Industrial
Relations

Nodal
Officers of
the Office

Timely release
of government
reference
materials

17.

Civil Service Union

(Workers) Employers
Government

Management of
negotiations and
resolution of
conflicts

Within 21
days of
declaration
of conflict.

Establishme
nt and
Industrial
Relations

Nodal
Officers of
the Office

Workers shall
comply to
the
conditions
stipulated for
the
acquisition of
my item
Meeting and
dialogues
with Unions

18.

Government and
Establishments
(Ministries & Extra

(1) Call Circular for

Ministries & Extra
Ministerial Depts.

Handle 3
main
Ministries per

Establishme
nt and
Industrial

Nodal
Officers of
the Office

Ministries/Ext
ra Ministerial
Dept. shall

Healthy Human
Resource
Capacity

Peace and
harmany ion the
Public Service

DETAILS OF
ADDITIONAL
COMMITMENTS,
ALTERNATIVE
SERVICE OPTIONS,
etc.
Ensure all Services
and rendered
promptly,
efficiently,
effectively and in a
cordial manner.
Ensure all services
are rendered
promptly,
efficiently,
effectively and in
cordial manner

27

Ministerial Dept.)

(2) Manpower
Budget discussions
with Agencies (3)
Processing of the
manuscript

day on
budget
discussion
and publish
manpower
budget
before
November,
each year
Within 4
weeks of
application

Relations

19.

Public Servants and

Government

Development and
Interpretation of
rules and
regulation

20.

Public Servants and

Government

21.

Establishme
nt and
Industrial
Relations

Nodal
Officers of
the Office

Evaluation of
Certificate

Within 7
days of
application

Establishme
nt and
Industrial
Relations

Nodal
Officers of
the Office

Government and
workers

Research into the

organization,
operation and
management of the
Office.

Quarterly
submission
of the office
report

Planning,
Research
and
Statistics

Nodal
Officers of
the Office

22.

Government and
workers

Quarterly

Planning,
Research
and
Statistics

Nodal
Officers of
the Office

23.

Government and
workers

Within 3
months

Government and
workers

Planning,
Research
and
Statistics
Planning,
Research
and

Nodal
Officers of
the Office

24.

Collection of data
through
administration of
questionnaires and
interviews
Collation of plan
schedule of all
Dept/Units of the
Office.
Monitoring and
evaluation of
projects

Report within
21 days of
monitoring

submit and
defend their
manpower
budget
yearly.

Nodal
Officers of
the Office

Seek by
application
an
interpretatio
n of the
rules.
Seek by
application
an
evaluation of
certificate
Response to
all
questionnair
es and
interview

Improved
performance

Response to
all interviews
and making
data
available
Completing
the plan
schedule
forms
Contractors
and
Dept/Units

Statistical Digest
for the OHCSF

Proper salary
placement

New/Improved
Policies

Plan schedule of
the OHCSF
Compliance to
accepted
standards

Ensure all services

are rendered
promptly,
efficiently,
effectively and in
cordial manner

28

Statistics

25.

Public Servants and

Government

Organization of the
meeting of
Directors of PRS
Department in the
Fed. Civil Service.

Within every
six months

Planning,
Research
and
Statistics

Nodal
Officers of
the Office

26.

Government and
Civil Servants

Head-Count of
workers in an
organization

Within 21
days of
receipt of the
directive

Personnel
Audit and
Monitoring

Nodal
Officers of
the Office

27..

Government and
Employers

Comparison of
budgeted wage bill
with disbursements

Within every
six months

Personnel
Audit and
Monitoring

Nodal
Officers of
the Office

28.

Government and
workers

Verification of all
employment
documents of
prospective retirees

Annually

Personnel
Audit and
Monitoring

Nodal
Officers of
the Office

29.

Government,
workers and General
Public

Putting or recording
the activities of
OHCSF on LAN,
Website, Internet
and E-mail

Quarterly
and Annually

Personnel
Audit and
Monitoring

Nodal
Officers of
the Office

should
embrace
explanation
of the
process
undertaken
so far.
All Director
of PRS
Department
should
endeavor to
attend every
meeting
Workers and
officials
should
present
themselves
for the
process
Financial
figures
should be
provided by
all organs of
Government
Workers shall
present their
employment
documents
for
examination
All
departments
should
provide the
electronic

Better
Performance

Accurate staff
list and
elimination of
ghost workers

Reduction of
cost

Identification of
workers due for
retirement

Wider publicity
and awareness
of OHCSF
activities

29

30.

Government,
workers and
Pensions

Interpreting and
explaining Pension
rules and
regulations

Within 7
days of
application

Pensions
and Records

Nodal
Officers of
the Office

31.

Government,
workers and
Pensions

Processing of
personnel records
and payment of
pension benefits

Within 6
months of
retirement

Pensions
and Records

Nodal
Officers of
the Office

32.

Government,
workers and
employees

Within 3
months of
application

Pensions
and Records

Nodal
Officers of
the Office

33.

Governments
employers and
workers

Processing of
personnel records
ad applying the
rules and
regulations to
merge and
condone service
Re-imbursement of
Federal share
Pension benefits

Monthly

Pensions
and Records

Nodal
Officers of
the Office

34.

Government,
workers and
Pensions

House keeping of
personnel records
of all Federal Civil
Servants

Move after
10 years of
inactive to
Record

Pensions
and Records

Nodal
Officers of
the Office

records of
their
activities
Organisation
s workers
and
Pensioners
should seek
for
knowledge.
Government,
workers and
Pensioners
should make
records and
money
available
Government,
workers and
employees
should
submit all
records
available
Federal Govt,
State Govt.
Local Govt.
and
Pensioners
should
provide
necessary
information
and money.
Government
and workers
should
provide

Awareness of
rules and
regulation

Prompt payment
of Pension
Benefits.

Condonation
and merge of
service

Payment of
Pensions share
benefits

Records
retention
schedule

Ensure all services

are rendered
promptly,
efficiently,

30

35.

Government and
workers

Processing and
Gazetting of
movement of
officers and staff
changes

Center and
20 years
after to
National
Achieves
Within 21
days of
identification
of movement

space and
materials

Pensions
and Records

Nodal
Officers of
the Office

effectively and in
cordial manner

Government
and workers
should make
information
about
movements
available

Gazette of
movement

MANPOWER DEVELOPMENT OFFICE (MDO)

S/
No
.

Definition/Details of
Customer/Client

Details of
Business
Transacted

Performance
Targets

Responsib
le
Dept/Unit

36.

Staff of Federal
Ministries and ExtraMinisterial Depts.

Processing of
requests for
foreign trips,
seminars,
workshops,
conferences
and meetings.

Within 2 weeks
of the
submission of
such requests.

Training
Departmen
t

Details of
Grievanc
e Redress
Mechanis
m
Nodal
officer of
the dept.

37.

Staff of Federal
Ministries and Extra
Ministerial Depts.

Monitoring,
deliberating on
training
problems
in the Federal
Civil Service
and to conduct

Four (4) times a

year

Training
Departmen
t

Nodal
officer of
the dept.

Indication of
Stakeholders
Participation

Expected
Outcome

Details of
Additional
Commitments

To submit
request with
relevant
supporting
documents at
least 2 weeks
before
commenceme
nt of such
trips.
Quarterly
reports on
training
functions

To ensure
timely
processing
and
approval of
travel
documents.

Ensure all
services are
rendered,
properly,
efficiently,
effectively and in
a cordial manner.

To ensure
uniform
standard of
training in
the Civil
Service.

Ensure all
services are
rendered,
properly,
efficiently,
effectively and in
a cordial manner.

31

impact
assessment.

38.

Workers in the Federal

Civil Service and ExtraMinisterial Depts.

39.

Federal Government,
Staff of the Federal Civil
Service.

40.

Federal Civil Servants

and the General Public.

Celebration of
the Nigerian
Civil Service
Day to
commemorate
the importance
and
achievements
of the service
within the year.
To represent the
country in
AAPAM &
CAFRAD.

To organize a
one week crisisfree and hitchfree event at
the scheduled
time.

Training
Departmen
t

Chairman
InterMinisterial
Planning
Committee
.

Committee of
representative
s of MDAs
deliberate on
preparation.

To ensure a
successful
and hitchfree
celebration

Ensure all events

are organised
properly,
efficiently,
successfully and
in a cordial
manner.

Prepare briefs
and necessary
papers and fully
brief HOSF 2
weeks before
the
events/meetings
.

Training
Departmen
t

Nodal
officer of
the dept.

Involvement in
areas of
training &
Human
Resources
Development
of member
countries.

To ensure
Nigerias
commitment
to AAPAM
and
CAFRAD.

Ensure all
services are
rendered,
properly,
efficiently,
effectively and in
a cordial manner.

To set training
standards and
implement
policies, rules
and regulations.

To meet training
needs of the
Civil Service
yearly.

Training
Departmen
t

Nodal
officer of
the dept.

Regular
monitoring for
compliance.

Ensuring
adequate
improvemen
t of training
policies and
standards.

Ensure all
services are
rendered,
properly,
efficiently,
effectively and in
a cordial manner.

32

41.

Top management Staff

in the Federal Civil
Service.

42.

Senior Officers on
Grade Levels 12 14 in
the Federal Civil Service

43.

Induction course for

Officers on GLs. 07-10
service wide.

Training of the
top echelon of
the service, to
acquire skills in
policy analysis ,
formulation and
implementation
of government
programmes.
Training and reorientation of
senior officers
(GLs.12-14) in
Federal Civil
Service.

To train at least
four groups in a
year.

Training
Departmen
t

Nodal
officer of
the dept.

Dissemination
of information
on
training
through
circulars.
Involvement in
syndicate
sessions.

To ensure
productivity
improvemen
t in the
Federal Civil
Service.

Ensure all
services are
rendered,
properly,
efficiently,
effectively and in
a cordial manner.

800 participants
per month. 8
times a year.

Training
Departmen
t.

Nodal
officer of
the dept.

Ensuring
efficient and
effective
performance
in the
Federal Civil
Service.

Ensure all
services are
rendered,
properly,
efficiently,
effectively and in
a cordial manner.

To acquaint the
newly recruited
and promoted
Officers with
the structure,
functions and
operations in
the Federal Civil
Service.

To organize
induction
courses for
batches of 100
participants per
week. 12 times
a year.

Training
Dept.

Nodal
officer of
the dept.

Ensure that
the senior
officers are
exposed to
policies, rules,
regulations,
procedures
and
programmes
to enhance
productivity.
To ensure that
all the
targeted
Officers
benefit from
the induction
course,
Service-wide.

Efficient and
effective
improvemen
t
performance
.

Ensure all
services are
rendered,
properly,
efficiently,
effectively and in
a cordial manner.

33

44.

Public Servants 3
tiers of government.

Issuance of Call
Circulars,
Processing of
Admission forms,
Placement of
students and
issuance of
admission letters.

Admission
letters are
issued to
candidates 60
days after the
call circular.

FTC Admin
Dept;

Nodal
officer of
the Dept.

Applicants
must possess
the required
basic
qualifications
and
experience
and submit
application as
at when due.

Ensuring
fairness in
the selection
and
placement of
students.

To ensure that all

services to the
best of our ability
are rendered
properly,
promptly,
effectively,
efficiently and in
a cordial manner.

45.

Staff and students of

FTCs.

Design and
review of
curricula

Every 3 years

FTC Admin
Department
.

Nodal
Officer of
the
Department
.

Relevant and
desirous
inputs by the
academic
staff of the
FTCs.

Up date and
standardize
curricula in
conformity
with
contemporar
y institutions.

To ensure that all

services to the
best of our ability
are rendered
properly,
promptly,
effectively,
efficiently and in
a cordial manner.

46.

Six Federal Training

Centres

Process
correspondence
Planning,
Research and
Statistics on FTCs
operations

Annually

FTC Admin
Dept.

Nodal
Officers of
the
Department
.

Principals of
all Centres
shall be in
touch with
the
coordinating
Dept.
(FTC Admin)

Making
informed
policy
decisions
based on well
kept records.

47.

Federal Public
Servants 3 tiers of

Organization of
short-term

Twice yearly

The six
FTCs via

Nodal
officer of

Organizations
shall place

To meet
performance

To ensure that all

services to the
best of our ability
are rendered
properly,
promptly,
effectively,
efficiently and in
a cordial manner.
To ensure that all
services to the

34

govt.

courses

48.

Six Federal Training

Centres

Project policy
formulation,
execution,
supervision and
monitoring.

49.

Staff of the six Federal

Training Centres

Liaison role with

other offices on
finance,
appointment,
promotion and
discipline of staff
of the training
centres.

FTC Admin
Dept.

the
Department
.

requests to
the service
providers (eg.
Six FTCs)

improvement
objectives for
public
organizations

Four (4) times

in a year.

FTC Admin
Dept.
Project
Implementa
tion
Division

Nodal
officers of
the
Department
.

Principals to
identify areas
of need and
be in touch
with FTC
Admin Dept.

Ensure
compliance,
maintain
standards,
strict
adherence to
due process
including
certification.

Regularly on
annual basis to
ensure that
cases are
dispensed of
within four
weeks of
receipt of
correspondenc
e.

FTC Admin
Department
.

Nodal
Officers of
the
Department

Send up-todate
information
to guide the
relevant
depts.
/section in
taking
informed
decisions

Ensure that
Trainers are
trained to
meet
performance
improvement
objectives

best of our ability

are rendered
properly,
promptly,
effectively,
efficiently and in
a cordial manner.
To ensure that all
services to the
best of our ability
are rendered
properly,
promptly,
effectively,
efficiently and in
a cordial manner.
To ensure that all
services to the
best of our ability
are rendered
properly,
promptly,
effectively,
efficiently and in
a cordial manner.

35

50.

Staff of the six Federal

Training Centres.

Coordinating
workshops,
Seminars and
other training
activities for
staff.

Four times a
year.

FTC Admin
Dept/PSO

Nodal
Officers of
the
Department

Ensure that
all targeted
officers
benefit from
the
programme.

Ensure that
Trainers are
trained to
meet
performance
improvement
objectives

To ensure that all

services to the
best of our ability
are rendered
properly,
promptly,
effectively,
efficiently and in
a cordial manner.

51.
.

Federal Ministries/
Extra Ministerial
Depts., and other
Public Agencies

Conduct of
Confirmation/
Promotion
Examination
(COMRO)

Annually

Exams &
Insp. Dept.

Nodal
Officer
of the
Department
DD (Exams
& Insp.)

Ensure all
services are
rendered,
properly,
efficiently,
effectively and in
a cordial manner.

52.

Federal/State
Governments and
Private Sectors

Conduct of
National
Secretarial
Examinations
(NSE)

Annually

Exams &
Insp.
Dept.

Nodal
Officer
of the
Department
AD(Exams)

53.

Federal/State
Governments and
Private Sectors

10 months
Certificate
Courses and 20
months for

Annually

Examinatio
n and
Inspectorat
e

Nodal
Officer of
the
Department

Clerical
Candidates are Candidates
Officers,
are required
Clerical
to pass
Assistants,
before
Technicians
confirmation
and
and
Messengers
promotion
in accordance
with PSR
chapter 7
section 2
Federal/State
Award of Diplo Award of
Institutions
Diplomas and
and
Certificates
accredited
private
secretarial
institutions
Junior
Awards
andof Diplo Award of
Intermediate
Diplomas
level
and
manpower on Certificates

Ensure all
services are
rendered,
properly,
efficiently,
effectively and in
a cordial manner.
Ensure all
services are
rendered,
properly,

36

Diploma Courses

Department

54.

Six Federal Training

Centres and NSE
participating
Institutions

Presentation of
Inspectorate
reports to the
FTC and NSE
Board

Twice a year

55.

Federal Ministries/
Ministerial Depts.,
Police Force and other
Public Agencies

Conduct of
Compulsory
Confirmation
Examination
(COMPRO)

Once a year.

Exams &
Insp. Dept.

AD (Exams)
Nodal
Officer of
the
Department
DD (Exams
& Insp.)
Nodal
Officer of
the Dept.
DD (Exams
& Insp.)

grade levels
01 07 in the
Public Service
6 Set
FTCs
and
& monitor Set and
accredited
monitor
Private
performances
Secretarial
targets as
Institutions
well as
professional
trends

efficiently,
effectively and in
a cordial manner.
Ensure all
services are
rendered,
properly,
efficiently,
effectively and in
a cordial manner.

Officers
Administrative
appointed
Administrativ
direct on first e
appointment
Officers/Profe
to Public
ssionals
Service on
under the
Gl.07 and
age of forty
above , ASP
have to
Police
satisfy
Officers in
conditions for
accordance
confirmation
with PSR
chapter 7
sections 3 &
4

Ensure all
services are
rendered,
properly,
efficiently,
effectively and in
a cordial manner.

DEPT. OF FINANCE AND ACCOUNTS

56.

Dfn/Detail
s of
customer/
clients
Staff and

Details of
Business
Transacted
Receipts

Performanc Responsib Details of

e Targets
le
grievance
Dept./Unit redress
mechanism
Central Pay DD

Indication of
stake holders
participation

Expected
Outcome

The staff and

Ensuring

Details of
Additional
Commitme
nt
Ensure
37

57.

Manageme
nt of
OHCSF,All
Federal
Ministries,
Extra
Ministerial
Departmen
ts,
Parstatals
and Public
Office of
the
Accountant
General,
Internal
Audit &
Office of
the Auditor
General

58.
-do-

disbursement
of funds as
per approved
budget

Keeping of
cash book,
Treasury
receipt,
cheque
payment
register, and
Rendition of
Revenue
Returns
monthly
Raising of
approved
payment
vouchers and
maintenance
of vote books

Office

Maintenance

Daily

Daily

Within 24
hours of
approval

-do-

Other
Charges

-do-

-do-

management of
OHCSF and the
general public
should
cooperate with
the Accounts
officers at
every stage of
assignment

-do-

The staff and

management
and the Public
should ensure
that all
payment
request are
duly supported
with all
necessary

effective and
efficient
system of
cash
receipts and
payments

prompt
rendition of
services,
including
receipt,
payment
and
recording

Proper and
timely
rendition of
returns

Ensuring
balancing of
cash books/
register on
daily basis.

Prompt and
timely
payments

Ensuring
daily raising
of payment
vouchers
and
balancing of
vote books

38

59.

60.

Office of
the
Accountant
General

Rendition of
expenditure
returns

Staff and
manageme
nt of
OHCSF

Raising of
Advances,
payment
vouchers and
keeping of
ledgers
Checking for
approvals,
details duly
supported
with
necessary
documents

61.
-do-

62.

Office of
the
Accountant
General,
Internal
Audit &
Office of
the Auditor
General

Rendition of
Transcripts

First week of
the month
following the
month on
which
returns are
being made
With 24 hrs
of receiving
approval

-do-

Advances

-do-

-do-

-do-

-do-

Staff and
management/P
ublic support

Within 24
hrs.
Checking

At the end of
every month

Final
Accounts

documents.
Cooperation of
the staff and
Management of
OHCSF

-do-

Cooperation of
management
and staff of
OHCSF

Proper and
timely
rendition of
returns

To ensure
prompt
rendition of
returns

Prompt
Payment

Encourage
early
retirement of
expenditure

Ensuring
that PVs are
duly
approved
and backed
by
necessary
document
Proper and
timely
rendition of
returns

Ensuring
prompt
payment

To ensure
prompt and
accurate
rendition of
returns

39

63.
64.

65.

Bank
-doreconciliation
statement
Finance
Maintenance
and Budget of Master
office, CBN Votebook
OAGF,
Issuance of
manageme Internal A.I.E
nt and staff to H/Q and
of OHCSF
Outstations
processing of
FOREX
Finance &
Circulation of
Accounts
circulars and
Departmen response to
t, Audit
audit queries,
and Public
vote book
Accounts
balances and
Committee other
management

66.

Staff and
manageme
nt of
OHCSF

67.
-do-

reports
Pay rolling &
maintenance
of salary
votebook
Variation
Control,
promotions
and increment

At the end of
every month
Within 24
hrs of the
transaction
5 working
days

Responses
are made
within 24 hr
of receipt of
audit query,

Bank
Reconciliati
on

Funds

Accounts
Admin

-do-

-do-

-do-

-do-

-do-

-do-

Cooperation of
Management
and staff of
OAGF and other
Ministries and
Parastatal

Early/prompt
disbursemen
t of funds

-do-

Cooperation of
management
and staff of
OHCSF

Ensuring
prompt
information
flow

Daily/monthl
y
3 weeks

-do-

Salaries

Variation

-do-

-do-

-do-

-do-

Ensuring
prompt and
correct
payment of
salaries
-do-

Making sure
that staff are
well
informed of
their
entitlements
and
responsibiliti
es
Prompt
Rendition of
salary
returns
Ensure
proper and
accurate
increments
and
promotion.
40

SERVICE WELFARE OFFICE

S/N Definition
o , Details
of
Customer/
Client
68. Granting of
soft loans
for building
a dwelling
house:
(Federal
Public
Servants
including
members
of Armed
Forces and
Paramilitary
organs i.e.
Customs
Immigratio
n, Prisons
Services,
as well as
Police and
Judiciary)

Details of
Business
Transacted
Processing of
all
applications in
files,
Documentatio
n and safekeeping of
collateral
documentatio
ns in fire-proof
cabinets;
compilation of
all duly
processed
applications
for approval
by a
governing
board;
Technical
supervision of
the properties

Performanc Dept/Unit
e
Responsib
Targets
le
To grant
building
loans to at
least 30
applicants
every
quarter
subject to
funds and
applications
received.

Loans,
Division;
Documenta
tion and
Investigati
on Unit;
Technical
Section;
(Accounts
Division;
Loans
Section
and CPO;

Details of
Grievance
Redress
Mechanism

Indication of
Stake
holders
Participation

Expected
Outcome

Details of
Additional
Commitme
nt

i) Report to
Nodal Officer,
or Secretary
of the Board,
or
Permanent
Secretary
Service
Welfare Office.

Public Servants
who are
beneficiaries do
cooperate in
ensuring that
all stipulated
conditions for
loan approval
are met, that
documents
submitted are
genuine and
that any
corrupt staff of
the Board are
exposed.

Prompt and
speedy
release of
cheques to
beneficiaries
towards
acquisition
of personal
houses by all
public
servants

Participation
of Board
Management
in any other
scheme/progr
amme
of
government
that is related
to ensuring
post service
housing for
public
servants such
as the OwnerOccupier
Housing
Scheme, and
Nigerian Army
Army Postservice
housing
scheme

ii)
Disciplinary
measures in
line with PSR
against any
erring officer

41

concerned;
computerized
record of all
loan accounts.
69.

Granting of
soft loans
for
purchase
of dwelling
houses
(Same
clients as
in (1)

S/N Definition
o , Details
of
Customer/
Client
70. Granting of
soft loans
for
purchase
of land for
purpose of
(1) above;
(Same
clients as
in (1)
above)

-ditto-

Details of
Business
Transacted
-ditto-

To grant at
least 10
(ten) house
-ditto-dittopurchase
loans each
quarter
subject to
funds and
applications
received.
Performanc Dept/Unit
Details of
e
Responsib
Grievance
Targets
le
Redress
Mechanism
To process at
least 5 land
purchase
loans each
quarter
subject to
funds and
applications
received

-ditto-

-ditto-

-ditto-

-ditto-

-ditto-

Indication of
Stake
holders
Participation

Expected
Outcome

Details of
Additional
Commitme
nt

-ditto-

-ditto-

-ditto-

42

71.

72.

Granting of
soft loans
for
renovating/
extending
and
residential
house;
(Same
clients as
in (1)
above)
Manageme
nt and
administrat
ion of all
the loans
including
Recovery
from
beneficiari
es salaries
under
mortgage
terms, into
the
Revolving
Fund

-ditto-

-ditto-

To grant at
least 3
renovation
loans each
quarter
subject to
funds and
applications
received.

To process
all
applications
received and
recover at
least N50
million into
the
Revolving
Fund of the
Loan
Scheme
each year.

-ditto-

Inspectorat
e Unit of
the Board.

-ditto-

-ditto-

-ditto-

Public servants
who are
beneficiaries
do cooperate
in ensuring
that their

-ditto-

-ditto-

Ensuring and
monitoring
regular
remittance
of
repayments
recovered by
beneficiaries
Ministries/
Agencies

-ditto-

Ministries/
Agencies
promptly
remit

43

repayment
cheques to
the Boards
account

DEPARTMENT OF UTILITY AND TRANSPORT

S/No.
73.

Definition/Detail
s of
Customer/Client

Details of
Business
Transacted

Performance
Targets

Offices in the Office

of the Head of
Service and Officers
on Grade Level 15
and above.

Provision of
telephone
services to offices
and residence of
deserved/
qualified officers.

Within 24
hrs on
demand

Provision of
electricity to
offices and
residence of
deserved/
qualified officers.

On
demand

74.

Details of
Grievance
Redress
Mechanism

Indication of
Stakeholders
Participation

Utility Division of
Department of
Utility and
Transport

Report to:
(i) Perm.
Sec. (SWO)
(ii) Director
(U & T)
(iii) Asst. Dir.
(U & T)

Cooperation
between NITEL
Technicians
and the staff
of Utility Dept.

Ensuring
uninterrupted
Telecommunication system.

Utility Division of
Department of
Utility and
Transport

Report to:
(i) Perm.
Sec. (SWO)
(ii) Director
(U & T)
(iii) Asst. Dir.
(U & T)

Cooperation
between NEPA
officials and the
staff of Utility
Dept.

Ensuring
uninterrupted
electricity
supply to
offices and the
residence of
deserved/
qualified

Responsible
Dept./ Unit

Expected
Outcome

Details of
Additional
Commitments
Ensure service are
rendered promptly
and
also attend to
telephone
faults
promptly.

44

75.

76.

Provision of water
to offices and
residence of
deserved/
qualified officers.

Daily

Processing for
utility bills from
NEPA, NITEL and
Water Board.
Purchasing of
Project/
Utility vehicles for
Ministries.

Monthly

77.

All Federal
Ministries

78.

All Federal
Ministries

Running of the
Public Service
Staff Bus Scheme.

All Federal
Ministries

Allocation of Staff
Bus to other sister
Departments for
official trip.

79.

Utility Division of
Department of
Utility and
Transport

On
Demand
subject to
availability
of fund
Daily

On
demand

Utility Division of
Department of
Utility and
Transport
Transport
Division of
Department of
Utility and
Transport
Transport
Division of
Department of
Utility and
Transport
Transport
Division of
Department of
Utility and
Transport

Report to:
(i) Perm.
Sec. (SWO)
(ii) Director
(U & T)
(iii) Asst. Dir.
(U & T)
(iv) CMO
Report to:
(i) DFA
(ii) Perm.
Sec. (SWO)
Report to
Office of the
Head of
Service.

Cooperation
between Abuja
Water Board and
staff of Utility
Department

officers.
Ensure regular
supply of water
to offices and
residence of
deserved
officers.

Ensure that
bills are paid
as at when
due.

Complaints to:
(i) Director
(U & T)
(ii) Transport
Office
(iii) Suggestion boxes
Complaints to:
(i) Perm.
Sec. (SWO)
(ii) Director
(U & T)

Ensure that all

Civil Servant
enjoy the use
of the
subsidised
Transportation

SOCIAL SERVICES DEPARTMENT

S/N

80

DEFINITION/DETAIL
S
OF
CUSTOMER/CLIENT

DETAIL OF
BUSINESS
TRANSACTED

PERFORMA
NCE
TARGETS

RESPONSIBLE
DEPT/UNIT

Civil Servants
with their
breastfeeding
babies and

Rendering
services to take
care of the
breastfeeding

Yet to
take off

Social Services
Department

DETAILS OF
GRIEVANCE
REDRESS
MECHANISM

INDICATION OF
STAKEHOLDERS
PARTICIPATION

Nodal Officer
of the Service
Welfare
Office.

Clients to the
Ministry,
workers and
the Supervisory

EXPECTED
OUTCOME
Ensuring
better
performance
in keeping

DETAILS OF
ADDITIONAL
COMMITMENTS

Ensure proper
protection of
babies
lives and

45

supervisory
Ministry.

81.

The
management of
the clubs, civil
servants
including the
retired officers
and the
supervisory
Ministry.

82.

The client,
contractor and
workers and
members of the
public.

83.

Staff and their

babies for the

entire nursing
mothers in
service
especially during
working hours
Supervision of
the clubs
election into the
Executive
Committee to
run the affairs of
the
clubs,participatin
g in the clubs
AGM, sending
Auditors to
examine the
clubs accounts to
ensure proper
accountability
and probity,
releasing of
subvention on
quarterly basis to
the clubs.

Department
shall ensure
smooth
operation in
the
establishment.
Supervisory
Ministry,
Executive
Committee of
the clubs and
members
comprising of
serving and
retired civil
servants.

the babies to
enhance high
productivity
of the nursing
mothers at
work.
To ensure a
better place
for the
relaxation,
social
gathering
and physical
fitness or civil
servants.

prompt
service
rendering
by the client.

To ensure
that staff are
well catered
for and have
value in
terms of
quality,
quantity and
hygienic food
at all times.
Ensuring that

Ensure that
food is
prepared Under
hygienic
condition
and served
promptly
to Staff and
the public.

Should be
carried
out on
quarterly
and
yearly
basis.

Social Services
Department

Nodal Officer
in the
Service
Welfare
Officer.

Supervision and
monitoring of
activities of the
canteen

Should be
carried
out on
daily
basis

Social Services
Department

Nodal officer
in the Service
Welfare
Office.

The client,
contractor,
workers and
members of
the public.

Establishment of

To be

Social Services

Nodal Officer

Staff from the

Ensure that the

approved
Constitution
that guide all
the
activities of the
clubs
are strictly
followed for
smooth running
of the
clubs.

Ensure that

46

relatives

clinics and
providing nonmedical facilities
for staff and
supervision of
activities of
clinics.

carried
out on
quarterly
basis to
ensure
facilities
are okay.

Department

in the Service
Welfare
Office.

Ministry of
Health,
Supervisory
Department of
the office and
the workers.

84.

The Executive
members of the
Federation of
Public Service
Games (FEPSGA),
workers and the
supervisory
Ministry.

Supervising the
activities of the
Federation
service wide
such as Monthly
Keep Fit/Jogging
Exercise, Annual
football Game
among all
Federal Ministries
and Parastatals.

Monthly,
quarterly
and
yearly.

Social Services
Department

Nodal officer
in the Service
Welfare
Office.

Executive
members of
FEPSGA
workers and
the supervisory
Ministry.

85.

Senior officers
service wide.

Handling issues
of bereavements
of very senior
officers ranging
from Directors to
Permanent
Secretaries
service wide.

Intervene
as soon
as
possible
when it
occurs.

Social Services
Department

Nodal officer
in the Service
Welfare
Office.

A Team of
officers,
Workers and
members of
the family of
deceased hold
dialogue.

the workers
are physically
fit and
conducive
environment
is provided
for the clinic
to function.
To ensure
physical
fitness of all
the civil
servants
service wide
that can
enhance
better
performance
and
productivity
at work.

patients
are promptly
attended
to avoid any
event
of casualty.

Ensuring full
participation
of the Federal
Government
in giving a
befitting
burial service
to an officer
who has
served the

Ensure that
representative of the
office
attends the
burial.

Encouraging
and
ensuring full
participation of all
Cadres
of staff in area
of
motivation
such as
provision of
transportation
to the
venue.

47

86.

Workers and
Employers.

87.

Workers and
Government.

88.

Workers and
public officers.

Campaign on
HIV/AIDS to all
civil/public
servants for the
promotion and
protection of
rights of workers
against
discrimination
and
stigmatisation.
Protection of
lives and
property through
efficient network
of internal
security.

Supervision and
collection of data
of senior officers
service wide
compiled as
Directory.

country
meritoriously.
Control of the
spread of HIV
in the work
place.
Respect for
the rights of
workers.

Quarterly
promotion
al
activities

Social Services
Department

Nodal Officer
in the Service
Welfare
Office.

Awareness
Education and
protection of
workers rights
by the social
partners.

Ensuring that
proper
workshop/semi
nar are
giving to the
staff.

To make
sure that
lives and
property
are
secured
and
protected
daily and
always.
Quarterly
or yearly.

Social Services
Department.

Nodal Officer
in the Service
Welfare
Office.

Police, ExMilitary men,

Supervisory
Ministry and
workers shall
co-operate in
order to ensure
safety.

Ensuring that
peace and
tranquillity
reign.
Protection of
lives and
property.

To make sure
that
lives and
property
of staff and
public
are saved
within
the Complex.

Social Services
Department

Nodal officer
in the Service
Welfare
Office.

Senior officers
of Directorate
level and
above.

To ensure
that proper
and accurate
data on
senior
officers of
Directorate
level are
collected for
easy
identification
and contact.

To ensure
prompt and
periodic update
of data
on disposition
of
officers on
Directorate
cadre.

48

PUBLIC SERVICE OFFICE (PSO)

S/No

DEFINITION/DETAILS
OF
CUSTOMER/CLIENT

DETAILS OF
BUSINESS
TRANSACTIONS

PERFORMANCE
TARGET

RESPONSIBLE
DEPT/UNIT

DETAILS OF
GRIEVANCES
MECHANISM

INDICATION OF
STAKEHOLDERS
PARTICIPATION

EXPECTED
OUTCOME

89.

(i) Admin Officer

cadre
(ii) Executive Officer
cadre
(iii) Professional
officers under
OHCSF e.g
Librarians, Store
Officers, Stock
verifiers, Computers
programmers and
Analysts

Promotion of pool
officers under
OHCSF

To promote
eligible officers
within 6 months

(i) Admin Officers dept

(AOD)
(ii) Executive cadre
Management Dept
(ECM)
(iii) Professional
Officers Dept.(POD)

Nodal Officer of
the Office of
Head of Civil
Service of the
Federation to
handle.

To ensure
career growth
and increase
efficiency in
the service

90.

Non-Pool Snr and Jnr

staff in the OHCSF

Promotion of nonpool Senior and

Junior staff in the
OHCSF

1. Promotion of
eligible Senior
Officers to be
concluded
within 4
months;
2. Promotion of
eligible Junior
staff to equally
be concluded
within 4
months.

Admin Department

Nodal Officer of
the Office of
Head of Civil
Service of the
Federation to
handle.

1. Issuance of call
circulars;
2. Collation of returns
from Ministries;
3. Preparation of Briefs;
4. Notice of Interviews;
5. Conduct of
Interviews;
6. Marking/collation of
Exams scripts;
7. Ratification of results
by SSC (Common Pool);
8. Final Minutes referred
to the HOSF for
approval;
9. Submission of Exams
results to FCSC;
10.Receipt, production
and issuance of
Promotion letters to
those promoted.
1. Issuance of call
circulars;
2. Preparation of Briefs;
3. Notice of Interviews;
4. Conduct of Promotion
Exams and Interviews;
Nationwide
5. Marking and Collation
of Examination scripts;
6. State Officers submit
results to Headquarters;
7. Final Minutes sent to
Permanent Secretary for
approval;

DETAILS OF
ADDITIONAL
COMMITMENT, e.g
COMPENSATION
ALTERNATIVE
SERVICE OPTIONS
1. Query the
schedule officers
that caused the
delay
2. Recommend
Notional date of
promotion to
FCSC to
compensate the
Officer.

To ensure
career
growth.

49

91.

(i) Admin Officers

cadre;
(ii) Executive officer
cadre
(iii) Professional
officer cadre.

Declaration of
vacancies for
recruitment and
promotion to the
FCSC

Vacancies to be
declared in
March and
September of
every year.

(i). Admin officers

dept
(ii) Executive Officer
cadre Management
Dept
(iii) Professional
Officers Dept

Nodal Officer of
the Office of
Head of Civil
Service of the
Federation to
handle.

92.

i) Admin Officers
ii) Executive officer
cadre
iii) Professionals e.g.
Secretarial cadre4,
Store officers, stock
verifiers, Computer
analyst and
programmers;
iv) Junior staff in the
OHCSF

Discipline of pool
officers and staff in
OHCSF.

All pending
disciplinary
cases to be
disposed of
within 3 months
depending on
the complexity
of the of the
case.

i) Admin officers dept;

ii) Executive Officer
cadre Management
Dept.
iii) Professional
officers Dept;
iv) Admin Dept in
OHCSF.

Nodal Officer of
the Office of
Head of Civil
Service of the
Federation to
handle.

8. Release of promotion
letters to successful
staff.
i) Call circulars issued to
Ministries/ExtraMinisterial Depts.
ii) Collation of returns
and submission to FCSC

1. Issuance of query to
erring officers;
2. Receipt of
representation within 48
hours;
3. Preparation of briefs
for the consideration of
SSC and JSC as
applicable;
4. Presentation of report
to
the FCSC in the case of
Senior officers and to
the Permanent
Secretary in the case of
Junior staff within a
week.

To ensure the
availability of
vacancies for
promotion
and
recruitment
into the
Service.
To ensure
fairness and
justice in
accordance
with extant
Rules and
Regulations to
be adhered
to.

50

93.

94.

95.

96.

Applicants for
Conversion/Up
grading

i) Admin officers
ii) Executive cadre;
iii) Professional
Officers under
OHCSF.

i) Permanent
Secretaries
within OHCSF.
ii) Permanent
Secretaries and
Directors
service-wide.

General Public
within the
Zone

Conversion/Upgradi
ng of officers
with relevant
additional
qualifications.

To ensure that
all cases of
conversion
s are
treated
within one
month.

i) Admin officers Dept,

ii) Executive Officers
cadre Mgt Dept;
iii) Professional Officer
Dept

Posting

i) Routine
posting
within a
day;
ii) Service-wide
posting
twice a
year.
Minutes of
Meeting to
be ready
within 3
days.

i) Admin officers cadre

Dept.
ii) Executive cadre
Mgt. Dept.
iii) Professional
officers Dept.

The Offices to
be
establishe

i) Admin Officers
Dept;
ii) Executive Officer

i) Servicing of
meetings of
HOS with
Permanent
Secretaries
(within) and
service-wide;
ii) Servicing of
meetings of
HOS with
Federal Service
Mgt
Committee.
Establishment of
HOS Zonal
Offices to be

Admin Department in
OHCSF.

Nodal Officer of
the Office of
Head of Civil
Service of the
Federation to
handle.

Nodal Officer of
the Office of
Head of Civil
Service of the
Federation to
handle.

Nodal Officer of
the Office of
Head of Civil
Service of the
Federation to
handle.

Nodal Officer of
the Office of

1. Receipt of ministerial
submissions for
conversion/upgradi
ng;
Processing of
submissions to SSC
(Common Pool) for
consideration;
3. Final Minutes referred
to HOS for
approval;
4. Submission of
Minutes to FCSC;
5. Receipt of results
from FCSC;
6. Notification of the
result to the
applicant.

To convert
officers
with
additio
nal
qualific
ations
in order
to
enhanc
e career
growth

To ensure appropriate
deployment of
officers.

1. Issuance of Notice of
meeting;
2. Production of the
minutes of the
meeting;
3. Communication of
decisions to those
who will
implement.

Effective coordination of
all Federal
Government

To ensure
greater
coordina
tion and
feedback
on
various
activities
as may
be
determin
ed by
the
HOSF.
To bring
service
nearer to

51

headed by a
Director
(Administration
)

d within 3
months.

cadre Mgt.
Dept.\;
iii) Admin Dept.

Head of Civil
Service of the
Federation to
handle.

activities within the

Zones

the
people in
the
Zone.

52

97.

i) Admin officers;
ii) Executive officer
cadre;
iii) Professional
officers under
OHCSF.

Verification of
credentials of
newly
recruited/transf
erred officers
in the common
pool.

Verification/doc
umentatio
n to be
done
within a
day.

i) Admin. Officers
Dept.
ii) Executive officer
cadre Mgt Dept;
iii) Professional
officers Dept.

98.

Aggrieved staff of
Parastatals.

Processing of
petitions/Appe
als from
aggrieved
staff.

One month

Dept of Parastatals.

99.

Staff in OHCSF

100.

Office of the Head of

the Civil
Service of the
Federation.

Staff Training in
OHCSF

Budget

Four Weeks
Nodal Officer of the
Office of Head of Civil
Service of the
Federation to handle.

Collation and
defence of
budget
proposals
takes 3
months
while
disbursem
ent takes
two weeks.

Nodal Officer of the

Office of Head of Civil
Service of the
Federation to handle.

Nodal Officer of
the Office
of Head of
Civil
Service of
the
Federation
to handle.
Nodal Officer of
the Office of
Head of Civil
Service of the
Federation to
handle.

1. Receipt of the
requests
for
nomination
s from
officers.
Depts.;
2. Appraisal of
requests;
3.
Communic
ation of
approval to
be
shortlist.
1. Collation and
preparatio
n of
Capital
Recurrent
and
Revenue
Budget;
2. Defence of
Budget
Proposals;
3. Liaison with

Affected officers are

screened and
documented on the
spot.

To ensure the
authenti
cation of
their
credenti
als

1. Receipt of Appeals;
2. Processing of Appeals
to HOS;
3. Communication of
outcome of Appeal
to the Parastatals
through the
supervising
Ministries.
To improve the skills and
effective
performance of the
officers.

To ensure
fairness
and
justice.

To ensure smooth
operations of
Government
services.

53

Ministry of
Finance for
release of
General
Warrant
and AIE for
Quarterly
Allocation.
4.
Disbursem
ent of
Funds
within
OHCSF.

OFFICE OF THE HEAD OF THE CIVIL SERVICE OF THE FEDERATION: MANPOWER DEVELOPMENT OFFICE: MANPOWER
DEVELOPMENT OFFICE, TRAINING DEPARTMENT CHARTER

A:

Introduction/Background

Training Department is one of the three operation department of the Manpower

Development office charged with specific performance mandate towards the attainment of the
overall objective of the Office of the head of Civil Service of the Federation. The Training
Department has two division namely the Directorate Cadre Division and Officers Cadre
Division. The Objective of the Department includes amongst others the initiation, formulation,
implementation and monitoring of Federal Government Policies in the areas of Staff Training
and Manpower Development.
Each of the Division relates to the affairs of the respective cadre in the service while the Directorate Cadre
Division is concerned with matters of officers on GL. 15 and above, the Officers Cadre deals only with matters
relating to officers on GL. 01 14 in the Federal Civil Service.
54

We the members of this Department solemnly agreed to fulfill this mandate to the benefit
of our teeming customers and the service wide in general.
B:

Mission Statement
To meet the requirements and expectation of a result-oriented Civil Service that is technically sensitive,

transparent and accountable.

C:

Vision Statement
To initiate measures, procedures and policies aimed at improving attitude and standards through training and

re-training with a view to equipping the Officers in, the public service.
D:

Details of Customers
Intra-Ministerial
This includes staff of the Office of the head of Civil Service of the Federations and its Agencies;
Inter-Ministerial
This consist of staff of the Ministries, Department and Agencies of the Federal, State and Local Government.
Public
This consist of members of the Civil Society and International Bodies

E:

Services Provision And Delivery

55

We, the Permanent Secretary, Director and entire staff of the Training Department, OHCSF, after extensive
deliberations, affirm our commitment

to meet the

needs of the customers whom we render our services to, through:

(a)

Issuance of general guidelines for implementation of training programmes in the Ministries and ExtraMinisterial Department in the Federal civil Service;

(b)

Providing guidelines and assistance on request on development and training matters to state
governments and others arms of the Public Service;

(c)

Organising retreats, seminars, workshops and similar for a topical issues of interest to the Public
Service of top function including Permanent Secretaries and chief Executives;

(d)

Organizing periodic meetings of Departmental Training Officers (DTOs) in the Federal Civil Service;

(e)

Proper coordination and monitoring of performance of training functions in all the arms of the Federal
Civil service;

(f)

Timely processing of applications from Ministries/Department for Public Officers to undertake duty tours
abroad;

(g)

Coordinating the centralized induction course for a newly recruited or promoted to Grade levels 07-10
in the Federal Civil Service;

56

(h)

Handling the relationship of Government with international bodies in the areas of Public Administration
and Management especially the African Association for Public Administration and Management
(AAPAM), the African Training and Research in Administration for Development (CAFRAD) and West
Africa Management Development Institutes Network (WAMDEVIN).

OBLIGATIONS/EXPECTATIONS

It is obligatory for all MDAs to send in their request for overseas travel, study leave with or without pay and
other similar request 2 weeks before the commencement of their travel and to ensure that all relevant documents
accompany such request, such as Honourable Ministers/Permanent Secretarys approval, invitation/admission
letter, and costs involved.
2.

Similarly, all MDAs are also expected to ensure timely response to all OHCSF service wide training programme

circulars.

3.

International bodies such as CAPRAD, AAPAM, WADDAVIN AND MDI are also expected to send in notice of

their meetings and programme of activities they executes also in a timely manner.
4.

All staff are to ensure professionalism, transparency in their effort in implementing training programme in the

department to achieve government objectives.

57

5.

The management should endeavor to provide the necessary support ensuring the success of the department

to the execution of training policies.

LIMITATIONS
6.

The training department is an activity part of the Office of the Head of Civil Service of the Federation and

face many consultants and challenges amongst which are other:

(i)

LATE RESPONSE TO CIRCULARS Some Ministries tend to respond

late to OHCSF Circular which tends to constrain the extent

to which

programmes could be executed as at when due.

LATE SUBMISSION OF REQUEST

8.

Some MDAs submit request for permission to travel overseas late which undermine timely grant of approval

to the affected MDAs. This is often compounded lack of the require documents to process such request.

(iii)

LACK OF ADEQUATE WORKING MATERIALS

58

There is the need for adequate working materials such as computers,

tationeries and Office Space to ensure effective and efficient service delivery.

FUTURE CHALLENGES
The Department is now poised to face squarely the challenges of the reform era and agenda which
necessitate the need for training and retraining of staff in the Federal Civil Service to match with the requirement
of Globalization.
(i)

F. Details Of Complaints/Grievance Mechanism

Individuals, Ministries and related Organizations which are not satisfied with the service provided by the
Division should seek redress from:
(a)

(b)

M. Yayale Ahmed, CFR

Head of Civil Service
4th Floor, Block A, Federal Secretariat
Phase II, PMB 248, Abuja.
Tel: No. 09-2348284
Dr. R. K. Attahiru
Nodal Officers, OHCSF, Servicom Unit
BLK A, 2nd Floor Room 213
59

Fed Sec. Abuja.

Tel: 08033138858

SERVICOM CHARTER
ON
ANTI-CORRUPTION/TRANSPARENCY UNIT(ACTU)
A.

INTRODUCTION/BACKGROUND
The Anti-Corruption/Transparency Unit(ACTU) OHCSF was established to imbibe in the staff

the idea of best practices in service delivery with the aim of mitigating the incidence of corrupt
practices in Departments/Units of the office.
In addition the Unit is expected to carry out its various activities formally and informally as
curative and preventive measures in order to improve the image of the OHCSF in the eyes of the
public.
60

The entire staff of ACTU hereby prepare and publish this Service Charter which will enable
the workforce meet the needs of our customers.
B.

MISSION
Imbibing best practices, attitudinal change among the staff
Of OHCSF through sensitisation and enlightenment campaign
by use of posters, flyers, handbills, suggestion box etc.

C.

VISION
Improving and facilitating attitudinal change through
popularising the campaign against corruption so as to
to reduce it to the barest minimum.

D.

DETAILS OF CUSTOMERS
(i)

Intra-ministerial all departments/units in OHCSF.

(ii)

Public general public.

61

E.

SERVICE PROVISION
As part its service delivery to the two classes of customers
already outlined, the ACTU shall guarantee the provision
of the following activities:
(i)

preliminary investigation of reported corruption cases;

(ii)

enlightenment of staff of OHCSF in order to positively

change their attitude from corruption; and

(iii) undertaking review of systems and procedures so as to

eliminate incidences of corruption.

OBLIGATIONS/EXPECTATIONS
Under this Service Charter, ACTU expects all Depts/Units and the general public to promptly

report all cases/complaints of corrupt practices to the Unit as their obligation.

62

On the other hand ACTU hereby guarantees that prompt action shall be taken at all times to
investigate and proffer recommendations on cases brought before it to the appropriate authorities
viz HOSF and ICPC.
In addition periodic seminars/enlightenment programmes to discourage corruption and
awaken staffs sensibility to the negative effects of corruption on a nations development shall be
undertaken regularly.
F.

EXISTING LIMITATIONS
The Unit is currently faced with the following challenges:
-

turnover of staff who prefer to be posted

to other ministries/depts/units/section which
they feel offer them more opportunities than ACTU;

reluctance of people to report cases of corruption

to the unit for fear of victimisation; and

recommendations regarding disciplinary cases

at times are not taken seriously and appropriate
disciplinary measures may not be meted as and
when due to nepotism and favouritism by some
63

people in authority.

Anti-Corruption and Transparency Unit

Office of the Head of Civil Service
of the Federation
Abuja

OFFICE OF THE HEAD OF THE CIVIL SERVICE OF THE FEDERATION

SOCIAL SERVICES DEPARTMENT

SERVICE CHARTER

S/N

DEFINITION/DETAIL
S
OF
CUSTOMER/CLIENT

DETAIL OF
BUSINESS
TRANSACTED

PERFORMANCE
TARGETS

RESPONSIBL
E DEPT/UNIT

DETAILS OF
GRIEVANCE
REDRESS
MECHANISM

INDICATION OF
STAKEHOLDER
S
PARTICIPATION

EXPECTED

Creche;
Civil Servants
with
breastfeeding
babies/

Rendering
services to
take care of
the
breastfeeding

To be carried
out during
official
working hours
i.e 8.00am

Social
Services
Departmen
t

Nodal Officer
of the Service
Welfare
Office.

Clients to the
Ministry,
workers and
the
Supervisory

Enhance high
productivity of
the nursing
mothers at
work.

DETAILS OF
ADDITIONAL
COMMITMENTS

OUTCOME
Protection of babies
lives and prompt
service delivery
by the client.

64

supervisory
Ministry.

Civil Service
Clubs;
Management of
Civil Service
Clubs/ civil
servants both
serving and
retired / the
supervisory
Ministry.

S/N

DEFINITION/DETAILS
OF
CUSTOMERS/CLIENT

babies for
nursing
mothers in
service
during
working
hours
Supervision
of elections
into the
Executive
Committee of
the clubs,
participating
in the clubs
AGM.
Auditing
clubs
accounts to
the clubs to
ensure
accountability
and probity.
Quarterly
releases of
subventions
to the clubs.
DETAILS OF
BUSINESS
TRANSACTED

40.00pm
daily.

Effective and
efficient
supervision
and monitory
of clubs
activities to
ensure
accountability
and probity.

Social
Services
Departmen
t

Nodal Officer
in the Service
Welfare
Office.

PERFORMANCE
TARGETS

RESPONSIBLE
DEPT/UNIT

DETAILS OF
GRIEVANCE

Department
shall ensure
smooth
operation in
the
establishment
.
Supervisory
Ministry,
Clubs
Executive
Committees
as well as
serving and
retired civil
servants.

INDICATION OF
STAKEHOLDERS
PARTICIPATION

To encourage
relaxation and
informal
relationship
after office
through
participation in
sporting
activities.

Ensure that the

approved Constitution
that guide all the
activities of the clubs
are strictly followed for
smooth running of the
clubs.

EXPECTED
OUTCOME

DETAILS OF ADDITIONAL
COMMITMENT.

REDRESS
MECHANISM

65

The client,
contractor and
workers and
members of the
public.

Supervision
and
monitoring of
activities of
the canteen

Staff and their

relatives

Establishmen
t of clinics
and providing
non-medical
facilities for
staff and
supervision of
their
activities
clinics.

The Executive
members of the
Federation of
Public Service
Games (FEPSGA),
workers and the
supervisory
Ministry.

Supervising
the activities
of the
Federation
service wide
such as
Monthly Keep
Fit/Jogging
Exercise,
Annual
football
Game among

Producing
monitoring
programme to
ensure that
good quality
of food is
served in the
canteen from
8.00am to
4.00pm
without
complaints by
customers
daily.
Prepare a
conducive
and furnished
staff clinics
with all
conveniences
for staff and
ensuring
effective
supervision
on daily basis.

Social
Services
Departmen
t

Nodal officer
in the Service
Welfare
Office.

The client,
contractor,
workers and
members of
the public.

To ensure that
staff are well
catered for and
have value in
terms of
quality,
quantity and
hygienic food
at all times.

Ensure that food are

prepared Under
hygienic condition
and served promptly
to Staff and
the public.

Social
Services
Departmen
t

Nodal Officer
in the Service
Welfare
Office.

Staff from the

Ministry of
Health,
Supervisory
Department
of the office
and the
workers.

Ensuring that
the workers are
physically fit
and conducive
environment is
provided for
the clinic to
function.

Ensure that patients

are promptly attended
to avoid any event
of casualty.

Ensuring full
participation and
monitoring the
Federation
activities
throughout the
year e.g
walking/jogging
exercise which
comes up on
every last
Saturday of each
month and

Social
Services
Departmen
t

Nodal officer
in the Service
Welfare
Office.

Executive
members of
FEPSGA
workers and
the
supervisory
Ministry.

To ensure
physical fitness
of all the civil
servants
service wide
that can
enhance better
performance
and
productivity at
work.

Encouraging and
ensuring full participation of all Cadres
of staff in area of
motivation such as
provision of
transportation to the
venue.

Annual
Football

66

S/N

DEFINITION/DETAILS
OF
CUSTOMERS/CLIENT

all Federal
Ministries and
Parastatals.

Game within
Oct-Nov. in a
year.

DETAILS OF
BUSINESS
TRANSACTED

PERFORMANCE
TARGETS

RESPONSIBLE
DEPT/UNIT

DETAILS OF
GRIEVANCE

INDICATION OF
STAKEHOLDERS
PARTICIPATION

EXPECTED
OUTCOME

DETAILS OF ADDITIONAL
COMMITMENTS

REDRESS
MECHANISM

Senior officers
service wide.

Handling
issues of
bereavement
s of very
senior
officers
ranging from
Directors to
Permanent
Secretaries
service wide.

Workers and
Employers.

Campaign on
HIV/AIDS to
all civil/public

Ensuring that
in each case
of bereavement of
officers, the
HOS is 100%
represented
on
condolence
visit with full
monetary
package to
the bereaved
with no
complaints at
all.
To produce a
work
environment

Social
Services
Departmen
t

Nodal officer
in the Service
Welfare
Office.

Workers (The
bereaved
officer) and
the
employers.

Ensuring full
participation of
the Federal
Government in
giving a
befitting burial
service to an
officer who has
served the
country
meritoriously.

Ensure that representative of the office

attends the burial.

Social
Services
Departmen

Nodal Officer
in the Service
Welfare

Awareness
Education and
protection of

Control of the
spread of HIV in
the work place.

Ensuring that proper

workshop/seminar are
giving to the staff.

67

Workers and
Government.

Workers and
public officers.

servants for
the
promotion
and
protection of
rights of
workers
against
discriminatio
n and
stigmatisatio
n.
Protection of
lives and
properties
through
efficient
network of
internal
security.

with reported
case of
discrimination
or
stigmatisation
against those
living with
HIV/AIDS for 1
year.

Office.

workers rights
by the social
partners.

Respect for the

rights of
workers.

Ensure a
period of
operation
with no
incident of
theft or loss
of properties
or lives for 6
Months at a
time.

Social
Services
Departmen
t.

Nodal Officer
in the Service
Welfare
Office.

Police, ExMilitary men,

Supervisory
Ministry and
workers shall
co-operate in
order to
ensure safety.

Ensuring that
peace and
tranquillity
reign.
Protection of
lives and
properties.

To make sure that

lives and properties
of staff and public
are saved within
the Complex.

Supervision
and collection
of data of
senior
officers
service
wide.

Producing up-todate office

Directory for
senior staff
service-wide with
accurate data of

Social
Services
Departmen
t

Nodal officer
in the Service
Welfare
Office.

Senior officers
of Directorate
level and
above. The
client and
Government.

To ensure that
proper and
accurate data on
senior officers
are collected for
easy
identification and

To ensure prompt
provision of the office
Directory

all officers
without error.

contact.

SERVICE DELIVERY
FEDERAL TRAINING CENTRE ADMINISTRATION DEPARTMENT (MDO)
68

SERVICE CHARTER
S/N

DEFINITION/ DETAIL
OF
CUSTOMER/CLIENT

DETAILS OF
BUSINESS
TRANSACTED

PERFORMANC
E TARGET

RESPONSIBL
E DEPT/UNIT

INDICATION OF
STAKEHOLDERS
PARTICIPATION

EXPECTED OUTCOME

Inter-Ministerial

Issuance of
Call Circulars
for Admission

1st Week of
April every
year

FTC Admin.
Dept./Acad
emics

All Clients would have

been reached on
stipulated time

2.

Intra-Ministerial

2nd to last
week of July

FTC Admin.
Dept.

Intra-Ministerial

1st Week of
August

FTC Admin.
Dept./Acad
emics

Senior
Management
Meeting
Senior
Management
with FTC
Principals

Shortlisted candidates
for consideration

3.

Processing of
Admission
forms
Selection
Committee
Meeting

4.

Intra and InterMinisterial

3rd week of
August

FTC Admin.
Dept./
Academics

5.

Intra-Ministerial

Placement and
issuance of
admission
letters
Annual PreCurricula
Review

One week
(between
August &
September)

FTC Admin.
Dept./Acad
emics

6.

Intra-Ministerial

Design and
Review of

Two weeks
(between

FTC Admin.
Dept./Acad

1.

DETAILS OF
ADDITIONAL
COMMITMENTS,
EG.
COMPENSATION,
ALTERNATIVE
SERVICE OPTIONS

Clients not
reached are
normally issued
in the Office
-

Approval and release of

final admission list

Production and
Despatch of Admission
Letters
Senior
Management
meeting with
FTC Academic
staff
Senior
Management

To up-date the existing

curricula where
necessary
Curricula is up-dated
and standardized in
69

Curricula
7.

Inter-Ministerial

8.

Intra -Ministerial

9.

Intra and InterMinisterial

10.

Intra-Ministerial

11.

Inter-Ministerial

12.

Intra-Ministerial

Induction
Courses for
newly
appointed
Executive
Officers
Project Policy
Execution and
Supervision

Convocation/
Graduation
Ceremonies
Placement of
trainees for
SIWES
(Industrial
Attachment)
Supervision of
trainees for
SIWES
(Industrial
Attachment)
Seminars/Wor
kshops for FTC
Academic
Staff

August and
September)
Annually ( as
the case
may be)

emics
FTC Admin.
Dept./ECM
(PSO)

with FTC
Academic staff
Joint meeting of
the officers
involved

conformity with
contemporary trends.
Officers are equipped
with knowledge about
the general workings of
the service

Quarterly/
Annual basis

FTC Admin.
Dept.
(Project
Implementa
tion)

Meeting of
Senior
Management
with Ministerial
Tenders Board

To ensure the
supply/provision of
equipment and or
development of the
Centres

Annually

FTCA Dept.

May/June
every year

FTC
Admin. /
Exams &
Inspt. Dept.

Senior
Management
Meeting
Meeting of
Schedule officers

Award of Diplomas &

Certificates to
Graduands
Produce an authentic
list of posting of
trainees

August
October
every year

FTC Admin./
Exams &
Inspt. Dept.

Actual visitation
of trainees by
staff designated

To ensure that trainees

acquire Practical work
experience

September
(every year)

FTCA/Admin
. (PSO)
Depts.

Meeting of
Senior Officers

That trainers provide

better and improved
service to their clients

Any Centre not

attended to in
any quarter or
year receives
attention
subsequently

Those omitted
are included and
those rejected
are reposted.

70

13.

Inter-Ministerial

14.

Intra-Ministerial

15.

Inter-Ministerial

Coordination
of
accreditation
of FTC
Programmes
(as the case
may be) with
NBTE Kaduna
Liaise with
Admin. Dept.
(PSO) on
Promotion and
Discipline

Based on
NBTEs
Schedule

FTCA Dept.
(Academics
)

Senior
Management
meeting with
NBTE Officials

Final Accreditation of all

FTC Programmes

Annually

FTCA Dept.

Promotion of staff as
well as the correction of
defaulting staff

Liaise with
Admin. Dept.
(PSO) on
Appointment

Annually (as
the need
arises)

FTCA Dept.

Schedule
Officers Channel
Promotion briefs
and also
recommend
disciplinary
cases to Officers
in Admin. Dept.
Senior
Management
Meeting before
recommendation
s are made

Appointment and
Placement of staff in
areas of need

SERVICE CHARTER

71