02 MEB Business & Project KRAs & KPIs

CORPORATE HUMAN RESOURCE DEPARTMENT
MUHIBBAH ENGINEERING BERHADS

BUSINESS KEY RESULTS AREAS (KRAs) AND KEY PERFORMANCE
INDICATORS (KPIs)
Document No: MEB-HRP-10
(All printed and electronic copies except the one issued officially as controlled copy are considered as uncontrolled copy used for
reference only)
Lot 586 & 579, 2nd Mile, Jalan Batu Tiga Lama, 41300 Klang, Selangor Darul Ensan, Malaysia
Tel: (603) 33424323 (HL) Fax: (603) 33424327, 33429816 Website: www.muhibbah.com
MEB KRAs AND KPIs GUIDELINES
Table of Contents
1.
OBJECTIVES..................................................................................................................................... 3
2.
STRUCTURE..................................................................................................................................... 3
3.
FUNCTIONAL AREAS: INTERNAL AUDIT ............................................................................................ 4
4.
FUNCTIONAL AREAS: GROUP COMMUNICATION ............................................................................. 4
5.
FUNCTIONAL AREAS: PROJECT COST AUDIT ..................................................................................... 5
6.
FUNCTIONAL AREAS: INFORMATION TECHNOLOGY ......................................................................... 5
7.
FUNCTIONAL AREAS: LEGAL ............................................................................................................ 6
8.
FUNCTIONAL AREAS: FINANCE AND ACCOUNTS ............................................................................... 7
9.
FUNCTIONAL AREAS: HUMAN RESOURCE ........................................................................................ 9
10. FUNCTIONAL AREAS: ADMINISTRATION ........................................................................................ 10

11. FUNCTIONAL AREAS: HEALTH, SAFETY, ENVIRONMENT & SECURITY ............................................... 11
12. FUNCTIONAL AREAS: QUALITY ASSURANCE AND QUALITY CONTROL (QAQC) ................................. 13
13. FUNCTIONAL AREAS: MUHIBBAH EQUIPMENT ............................................................................... 14
14. FUNCTIONAL AREAS: PROJECT MANAGEMENT .............................................................................. 15
14.1 SUBFUNCTIONAL AREAS: CONTRACT .............................................................................................. 15
14.2 SUBFUNCTIONAL AREAS: PROCUREMENT....................................................................................... 15
14.3 SUBFUNCTIONAL AREAS: CIVIL AND STRUCTURE ARCHITECT ......................................................... 16
14.5 SUBFUNCTIONAL AREAS: TENDER AND PROPOSAL......................................................................... 16
14.6 SUBFUNCTIONAL AREAS: PROJECT MANAGEMENT ........................................................................ 17
Document No. MEB-HRP-10
Page 2 of 20
1.
OBJECTIVES
Muhibbah Engineering Bhd (MEB) requires your cooperation and passion to perform at your best to
achieve the desired business results and deliver value to clients in the process. To facilitate high
performance across the Company, Human Resource department has embarked on an initiative to
define the Key Results Areas (KRAs) and Key Performance Indicators (KPIs) needed for different
roles and functions and the competencies needed to achieve them. The KRAs and KPIs, which form
the core of this directory, are aimed at providing a reference point in setting clear key performance
indicators that are essential in helping the individual functional group to set Specific, Measureable,
Achievable, Relevant and Time-bound (SMART) goals.
This dictionary forms as guide in assisting the employee in determining their KRAs, KPIs and work
objectives which relate to their business and work requirements.
2.
STRUCTURE
There are two major features in this directory. They are:
1. Key Results Areas (KRAs):
They are the functions of the job.
Defines the areas in which the person is expected to focus his/her efforts and important
results that person must achieve.
2. Key Performance Indicators (KPIs):
They are specific measurement of achievement within your KRAs.
The KPIs are divided into five (5) measurement categories:
i. Quantity
ii. Quality
iii. Cost
iv. Timeliness
v. Safety
Page 3 of 20
3.
FUNCTIONAL AREAS: INTERNAL AUDIT

PROPOSED KEY
RESULTS AREAS
(KRAs)
Internal Control
PROPOSED KEY PERFORMANCE INDICATORS

(KPIs)
Percentage of operational audit conducted against planned.

Percentage of audit compliance with relevant regulatory body /
authority.
Investigations of fraud and irregularities.
Percentage of fraud and irregularities cases closed against numbers
managed.
Percentage or number of management audit conducted against
planned.
Percentage of audit/risk/compliance learning session conducted for
staff against planned.
Risk Management Business viability assessments.
Audits of company-wide management processes.
Corporate
Percentage / numbers of corporate governance reviews conducted
Governance
against plan.
Due diligence reviews for corporate acquisitions / mergers.
Number of business ethics conducted.
Note: The above proposed KRAs & KPIs are for reference
4.
FUNCTIONAL AREAS: GROUP COMMUNICATION

PROPOSED KEY
RESULTS AREAS
(KRAs)
Group
Communication

(KPIs)
Government
Liaison
Events
Management
Percentage / numbers of corporate communication initiatives

implemented against planned.
Numbers of engagement sessions on corporate communication policy
and procedure conducted for company-wide.
Percentage improvement for website against improvement plan.
Web analysis of visits, page accessed, downloads, etc.
Feedback survey for the services provided to internal client.
Numbers of engagement session conducted with the Government
agencies / authorities
Percentage communications participated/ implemented against
planned.
Note: The above proposed KRAs & KPIs are for guide and reference purposes only. You may develop and use
other than the above and relevant to your functional areas.
Page 4 of 20
5.
FUNCTIONAL AREAS: PROJECT COST AUDIT

PROPOSED KEY
RESULTS AREAS
(KRAs)
Project Cost
Control

(KPIs)
Implementation of
New Policies and
Procedures
Implementation of
Best Practices
6.
Percentage of project cost audit / control conducted against planned

Number of irregularities occur identified in the project
Findings of fraud/irregularities identified in the project
Amount of fraud/irregularities
Percentage of fraud and irregularities cases closed against numbers
managed
Percentage of audit/risk/compliance learning session conducted for
staff against planned
Number of communication sessions conducted across the Company
Number of project policies and procedures reviewed
Number of project policies and procedures implemented
Number of introduction of new policies and procedures conducted in a
year
Number of benchmark conducted against selected company in the
industry
Timeliness on the adoption of best practices
FUNCTIONAL AREAS: INFORMATION TECHNOLOGY

PROPOSED KEY
RESULTS AREAS
(KRAs)
User Support
Software / Project
Development

(KPIs)
System & IT
Infrastructure
Administration and
Procurement
Number of reduced complaints: planned versus actual

Number of resolved complaints: planned versus actual
Percentage of complaints against target
Percentage of resolved complaints against target
Customer service satisfaction index
Response time timeliness
Service turnaround time
Percentage of software development / project implemented against
planned
Percentage of software development / project completed against
planned
Percentage of new system and infrastructure / project implemented
against planned
Percentage of new system and infrastructure / project completed
against planned
Number of vendor
Response time for request
Cost savings
Page 5 of 20

7.
FUNCTIONAL AREAS: LEGAL

PROPOSED KEY
RESULTS AREAS
(KRAs)
Legal

(KPIs)
Contract
Arbitration /
Dispute
Contractual
Services/Work
Merger and
Acquisition
Number of document processed

Number of document reviews
Number of document re-worked
Percentage of document accuracy
Percentage of document completeness
Average turnaround time on documents
Documents update timeliness
Percentage of documents update timeliness
Number of disputes
Number of lawsuits
Number of reduced lawsuits
Number of successful out-of-court settlement
Percentage of client agreement compliance
Ratio between in-court against out-of-court settlement
Percentage of disputes resolved
Ratio between won/loss
Percentage of repeated lawsuits
Number of repeated lawsuits
Percentage of reduction in litigation
Ration between for/against cases thrown out of court
Percentage/Number of documentation rework/resubmission
Number of document / contract processed
Number of document / contract reviewed
Number of document re-worked
Number of errors on document / contract
Percentage of document / contract accuracy
Percentage of document / contract completeness
Number of re-clarification of terms & information
Average turnaround time on documents
Documents update timeliness
Percentage of documents update timeliness
Value/size of negotiated deal
Value/size of financing required
Percentage of risk profile reviews
Regulatory compliance
Percentage of variation from agreement/process
M&A duration timeliness
Page 6 of 20
8.
FUNCTIONAL AREAS: FINANCE AND ACCOUNTS

PROPOSED KEY
RESULTS AREAS
(KRAs)
Finance and
Accounts
Operations

(KPIs)
Cash-flow: planned versus actual

Percentage of variance on cash-flow forecast
Project Gross Margin: planned versus actual
Creditor payment: plan versus actual
Average creditor payment period: plan versus actual
Creditor payment: Percentage/Number of delays
Asset optimization: planned versus actual
Percentage of asset optimized against target
Debtor Turnover days
Creditors Turnover days
Aging list: planned versus actual
Receivables: planned versus actual
Number/Amount of taxation exemption
Budget compliance: Percentage of expense management variance
against target
Expense over-run
Number of fresh budget request
Percentage of budget/cost over-run/under-run
Cash-flow: percentage of variance over target
Number of cash-flow forecast revision: planned versus actual
Percentage of Gross Margin variance over target
Creditor payment compliance
Invoicing accuracy: Number of re-issue
Number of payment errors
Dollar spent on external asset: planned versus actual
Aging list percentage of deviation from planned
Number of invoice re-work
Number of invoice errors
Receivable: percentage of variance over target
Number of receivables
Audit quality: Number of reviews
Audit standards compliance
Number/Percentage of cheque re-issued
Number of billing/invoicing errors
Number of re-issue on billing/invoices
Capital funding timeliness
Budgeting timeliness
Page 7 of 20

PROPOSED KEY
RESULTS AREAS
(KRAs)
Finance and
Accounts Operations
(Continued from
previous page)
Financial Reporting
& Documentation

(KPIs)
Cash-flow forecast timeliness

Creditor payment timeliness: planned versus actual
Invoicing timeliness
Payment timeliness
Billing/Invoicing timeliness
Audit timeliness
Cheque issuance timeliness
Cheque signing timeliness
Management fees collection timeliness
Number of report
Number of project asset & equipment database update
Number of missing documents
Number of errors against target
Number of re-work: planned versus actual
Percentage of re-work against target
Compliance to required standards: compliance percentage
Percentage of deviation from standards
Compliance rating
Database quality: Number of inaccuracies
Number of report mistakes
Number of report re-work
Quality of tracking
Taxation data completeness
Re-work cost
Cost savings
Taxation / Insurance penalty
Re-work cost
Cost savings
Submission timeliness
Report distribution timeliness
Report turnaround time
Database update timeliness
Report documentation timeliness
Processing turnaround time
Taxation submission timeliness
Page 8 of 20
9.
FUNCTIONAL AREAS: HUMAN RESOURCE

PROPOSED KEY
RESULTS AREAS
(KRAs)
HR Audit, Planning
and Policies
Streamlining
Learning and
Development
(L&D)

(KPIs)
Remuneration &
Employees
Relations
Management
Recruitment and
Placement
Manning
Percentage of HR Policies and Procedures rolled-out against planned

Percentage of HR Policies and Procedures audited/reviewed against
planned
Percentage of HR Projects implemented against planned
Variance of HR expenses against budgeted
Accuracy of report provided
Percentage of L&D courses implemented against planned in the
Training Calendar
Average time taken of L&D arrangement for staff going for courses
Percentage of Liaison with identified universities/colleges against
planned
Percentage of Induction programme implemented against planned
Percentage of Management related events conducted against planned
Percentage of Employees Engagement conducted against planned
Number of communications sent-out to the masses throughout the
year
Number of counselling / PIPs sessions conducted throughout the year
Number of Domestic Inquiries conducted throughout the year
Accuracy of Employees Movement conducted
Accuracy of Staff Report provided
Timeliness of Staff Report/Document provided
Timeliness of responding to benefits and welfare inquiries.
Accuracy of Personal File and tidiness in respective places
Rate of fulfilment for vacancies
Average time taken to fill positions
Percentage of CVs/Resumes forwarded to Immediate Managers being
called for interviews and subsequently hired
Rate of fulfilment for vacancies (foreign workers)
Average time taken to fill positions
Page 9 of 20

10.
FUNCTIONAL AREAS: ADMINISTRATION

PROPOSED KEY
RESULTS AREAS
(KRAs)
Reception
Driver
Cleaners
Tea Lady
Despatch
Asset
Management
Administrator

(KPIs)
Percentage of call received and escalated to the right person

Frequency of updating the contact list
Number of compliments / complaints received
Service rating index
Frequency of arriving at specified location on time
Cleanliness of the vehicle
Number of road / police summons received
Number of toilets / space cleaned
Frequency of cleaning
Timely delivery of beverages
Number of delivery reaches on time
Number of asset properly maintained
Number of asset procurement tracked and managed
Number of complaints / compliments received
Percentage of initiatives implemented in response to complaints
Budget against actual utilised by Admin
Page 10 of 20

11.
FUNCTIONAL AREAS: HEALTH, SAFETY, ENVIRONMENT & SECURITY

PROPOSED KEY
RESULTS AREAS
(KRAs)
Health, Safety,
Environment and
Security
HSE Audit
HSE Management

(KPIs)
Number of HSES issues identified

Number of unidentified HSES issues
Number of control measures identified
Number of implemented measures
Number of incidence report
Number of incidence resolved
Number of outstanding HSES issues
Number of compliance deviation
Compliance index
Percentage of compliance
Number of un-reported incidence
Ratio of reported versus unreported incidence
Number/Frequency of incidence re-occur
Percentage of incidence re-occurring
Health & Safety compliance index
Environment compliance index
Safety compliance
Control measures effectiveness rating
Number/Percentage of control measures accepted
Cost HSE non-compliance
Compensation
HSES issues identification timeliness
HSES issues resolved timeliness
Number of audit/inspection conducted
Number/Percentage of audit/inspection gaps closed
Number of surveillance carried out
Number of audit/inspection re-visit
Audit feedback rating
Audit process compliance
Surveillance rating
Percentage of surveillance compliance
Timeliness of audit/inspection gaps closed
Audit completion timeliness
Pre-audit communication timeliness
Number of plan reviews
Number of summons/penalties
Number of outstanding HSE/Quality/Risk issues
Page 11 of 20

PROPOSED KEY
RESULTS AREAS
(KRAs)
HSE Management
(Continued from
previous page)
HSE Awareness
and Education

(KPIs)
Number of re-work on plan

Percentage of plan complied
Number of project planning revisits
Number of project planning revisions
Percentage of compliance to project plan
HSE performance compliance index
HSE performance index improvement percentage
HSE awareness index
HSE compliance
Number of training conducted
Number/Frequency of HSE education
Number of communication sessions
Post-training knowledge ratings
Post-communication ratings
Frequency/Number of knowledge proficiency checks
Proficiency checks ratings
Number/Percentage of gaps closed
Proficiency readiness index
Page 12 of 20

12.
FUNCTIONAL AREAS: QUALITY ASSURANCE AND QUALITY CONTROL (QAQC)

PROPOSED KEY
RESULTS AREAS
(KRAs)
Quality Process
Management
Reporting and
Documentation

(KPIs)
Number of process audit

Number of gaps closed
Number of identified quality issues
Number of quality issues exposed
Percentage of quality issues exposed
Percentage of issues closed
Number of outstanding quality issues
ISO compliance
Safety compliance
Quality audit quality: Number of reviews
Quality audit compliance
Quality audit compliance index
Regulatory compliance index
Number of gaps re-occur
Number/Frequency of unidentified quality issues
Number/Percentage of quality issue re-occur
Percentage of management buy-in
Organizational quality compliance
Quality compliance by division: Number/Percentage distribution
Cost of re-audit
Cost of quality issue unexposed
Quality audit completion timeliness
Quality issue closure timeliness
Quality action timeliness: within time
Number of report
Number of missing documents Percentage/Frequency of report
submission not on time
Compliance to required standards: compliance percentage;
Compliance rating
Quality of tracking
Page 13 of 20

PROPOSED KEY
RESULTS AREAS
(KRAs)
QAQC Awareness
and Education
13.

(KPIs)
Number of training conducted

Number/Frequency of QAQC education
Number of communication sessions
Post-training knowledge ratings
Post-communication ratings
Frequency/Number of knowledge proficiency checks
Proficiency checks ratings
Number/Percentage of gaps closed
Proficiency readiness index
FUNCTIONAL AREAS: MUHIBBAH EQUIPMENT

PROPOSED KEY
RESULTS AREAS
(KRAs)
Equipment
Operations
Management

(KPIs)
Number of technical evaluation/ inspections

Equipment availability
Number of equipment optimized: planned versus actual
Equipment utilization percentage
Equipment maintenance cost: planned versus actual
Equipment operating cost: planned versus actual
Percentage on budget over-run
Percentage of budget variance
Number of fresh budget request
Equipment amenities cost: planned versus actual
Cost savings
Equipment Utilization Plan submission timelines: planned versus actual
Equipment downtime : planned days versus actual days
Maintenance schedule timeliness: planned days versus actual days
Page 14 of 20
14.
FUNCTIONAL AREAS: PROJECT MANAGEMENT

14.1 SUBFUNCTIONAL AREAS: CONTRACT
PROPOSED KEY
RESULTS AREAS
(KRAs)
Project Cost
Control

(KPIs)
Project Cost
Control (Contract
Administration)
Documentation
Budget preparation upon Letter of Award received (within 3 months)

Timeliness Monthly expenditure update and report (by 28th of each
month)
Timeliness Monthly Sub-Contract vs Expenditure updates (by 25th of
each month)
Timeliness review and submission of Progress Claims (by 25th of each
month)
Timeliness review and submission of Notice of Claims (by 21 days upon
instruction received)
Timeliness review and submission of Additional Claims (by 30 days
upon notice of claims)
Number of error for claims submitted
Timelines review and obtaining Management approval for Additional
Claims submitted by subcontractors
Timeliness of Progress Claims submission to Client (by 25th of each
month)
Timeliness of Additional Claims submission (by 30 days from notice of
claims)
Timeliness review and issuance of all subcontractors / supplier
payment certificates ( 14 days upon receive of invoice)
Timeliness evaluation of subcontractors additional claims (within 30
days upon the claims received)
Timeliness finalisation of subcontractors / suppliers account (within 3
months upon receive of final claims
Quality of filing for all correspondence, payment certificates etc
14.2 SUBFUNCTIONAL AREAS: PROCUREMENT

PROPOSED KEY
RESULTS AREAS
(KRAs)
Procurement
Management

(KPIs)
Documentation
Timeliness and quality when performing quantity taking off

measurement
Quality of procurement facilitated in meeting the scope, specifications
and other requirements measurement
Reducing cost of procurement by negotiating favourable terms and
conditions and best price for the Company
Timeliness in awarding subcontractors for subcontracting works
Quality and comprehensiveness of information received from
subcontractors or vendors
Timeliness of Purchase Order issuance for procurement of material
Timeliness of producing procurement activity report
Quality of filing for all correspondence, quotation and etc
Page 15 of 20

14.3 SUBFUNCTIONAL AREAS: CIVIL AND STRUCTURE ARCHITECT
PROPOSED KEY
RESULTS AREAS
(KRAs)
Design Details and
Drawings

(KPIs)
Analysis and
Design
Calculations
Timeliness of design details and drawings for tender costing and

submission measurement
Quality of design details and drawings submitted (no significant cost
impact)
Compliance to the tender requirements (without rejection due to
design)
Timeliness of analysis and design calculations for tender costing and
submission
Quality of analysis and design calculations submitted (no significant
cost impact)
Compliance to the tender requirements (without rejection due to
analysis and design calculations)
14.5 SUBFUNCTIONAL AREAS: TENDER AND PROPOSAL

PROPOSED KEY
RESULTS AREAS
(KRAs)
Tender and
Proposal

(KPIs)
Timelines of submission for draft

Timeliness of submission for final document
Quality of submission complying to SOP / Internal requirements
Quality of submission complying to External requirements
Data Compilation
Technical Support
Timelines of submission for draft

Timeliness of submission for final document
Quality of submission complying to SOP / Internal requirements
Quality of submission complying to External requirements
Timeliness of updating tender & proposal/technical submission in
database
Providing quality of technical information for tender team
Technical
Submission
Page 16 of 20

14.6 SUBFUNCTIONAL AREAS: PROJECT MANAGEMENT
PROPOSED KEY
RESULTS AREAS
(KRAs)
Project
Management
Project Financial
Management

(KPIs)
Number of project plan developed

Percentage of project plan developed against rework/amendment
Number/Frequency of updates
Number of technical specifications
Number of improvements on technical specifications
Number of planning reviews
Number of planning re-work
Percentage of re-work
Number of changes to project plan
Percentage of changes to project plan
Quality of technical specification: Number of re-work
Technical specification acceptance rate
Technical specification compliance
Project plan timeliness
Master schedule timeliness
Project completion time: plan versus target
Project Gross Margin: plan versus actual
Percentage of gross margin variance
Cash-flow: planned versus actual
Percentage of variance on cash-flow forecast
Creditor payment: plan versus actual
Average creditor payment period: plan versus actual
Creditor payment: Percentage/Number of delays
Asset optimization: planned versus actual
Percentage of asset optimized against target
Debtor Turnover days
Creditors Turnover days
Aging list: planned versus actual
Receivables: planned versus actual
Number/Percentage of cheque re-issued
Number of billing/invoicing errors
Number of re-issue on billing/invoices
Expense management: planned versus actual
Cost of re-work
Cost of mistakes
Cash-flow forecast timeliness
Creditor payment timeliness: planned versus actual
Invoicing timeliness
Payment timeliness
Billing/Invoicing timeliness
Page 17 of 20

PROPOSED KEY
RESULTS AREAS
(KRAs)
Manpower
Planning
Management
Clients
Management
Procurement
Management

(KPIs)
Manpower planning numbers: planned versus actual

Turnover of people: Numbers
Number of certified people
Number of manpower planning deviations
Percentage of attrition
Quality of manpower deployment: Number of re-deployment
Number of unconfirmed people
Performance planning/appraisal satisfaction rating: planned versus
actual
Frequency/Number of knowledge/experience proficiency checks
Manpower cost: planned versus actual
Manpower overtime: planned versus actual
Percentage of overtime over-run
Recruitment timeliness
Manpower deployment timeliness
Percentage of resolved dispute against actual
Percentage of complaints resolved
Client requirement compliance (meeting clients
expectation/specifications)
Percentage of issue/complaints re-occurred
Client service satisfaction index/rating
Number of re-clarification on information
Quality of technical advice
Number/Percentage of technical advice implemented
Number of abandoned/unattended technical advice
Cost incurred
Dispute turnaround time (hours/days)
Response turnaround time (complaints, requests, actions)
Communication turnaround time
Technical advice timeliness
Number of Subcontractors / Vendors
Number of tenders
Number of equipment & material planning (EMP)
Gross margin improvement
Number of procurement forecast planning
Number of reviews of forecast
Number of ad-hoc request resolved
Number of request prioritization planning
Number of wrong/right deliveries
Procurement process compliance
Tender quality: Number of revision
Tender quality: Percentage of revision
Page 18 of 20

PROPOSED KEY
RESULTS AREAS
(KRAs)
Procurement
Management
(Continued from
previous page)
Progress Report
and
Documentation

(KPIs)
Tender quality: Number of re-tendering exercise

Percentage of vendor quality compliance
Number of EMP reviews
Number/Percentage of EMP deviation
Number of EMP budget review
Number of fresh request for EMP budget
Percentage of pricing compliance
Percentage of forecast accuracy/deviation
Number of re-planning held
Vendor support availability
Number/Percentage of product rejected
Number/Percentage of unresolved request
Equipment & material quality compliance
Cost savings
Cost reduction
Equipment & material planning timeliness
Vendor availability timeliness
Ad-hoc request resolved timeliness
Response turnaround time to internal request/ad-hoc request
Delivery timeliness
Number of report
Number of missing documents
Number of updates
Progress report and expected time to complete
Percentage/Frequency of report submission not on time
Percentage/Frequency of report distribution not on time
Report acceptance rate
Compliance to required standards: compliance percentage;
Compliance rating
Database quality: Number of inaccuracies
Quality of tracking
Re-work cost
Cost savings
Submission timeliness
Report distribution timeliness
Page 19 of 20

PROPOSED KEY
RESULTS AREAS
(KRAs)
Health, Safety,
Environment and
Security
QAQC
Management

(KPIs)
Number of HSES issues identified

Number of unidentified HSES issues
Number of control measures identified
Number of implemented measures
Number of incidence report
Number of incidence resolved
Number of outstanding HSES issues
Number of compliance deviation
Compliance index
Percentage of compliance
Number of un-reported incidence
Number/Frequency of incidence re-occur
Health & Safety compliance index
Environment compliance index
Safety compliance
Control measures effectiveness rating
Number/Percentage of control measures accepted
Cost HSE non-compliance
Compensation
HSES issues identification timeliness
HSES issues resolved timeliness
Number of process audit
Number of gaps closed
Number of identified quality issues
Number of quality issues exposed
Percentage of quality issues exposed
Percentage of issues closed
Number of outstanding quality issues
ISO compliance
Safety compliance
Quality audit quality: Number of reviews
Quality audit compliance
Quality audit compliance index
Regulatory compliance index
Number of gaps re-occur
Page 20 of 20

02 MEB Business &amp; Project KRAs &amp; KPIs

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CORPORATE HUMAN RESOURCE DEPARTMENT

MUHIBBAH ENGINEERING BERHADS

Document No: MEB-HRP-10

MEB KRAs AND KPIs GUIDELINES

FUNCTIONAL AREAS: INTERNAL AUDIT ............................................................................................ 4

FUNCTIONAL AREAS: GROUP COMMUNICATION ............................................................................. 4

FUNCTIONAL AREAS: PROJECT COST AUDIT ..................................................................................... 5

FUNCTIONAL AREAS: INFORMATION TECHNOLOGY ......................................................................... 5

FUNCTIONAL AREAS: LEGAL ............................................................................................................ 6

FUNCTIONAL AREAS: FINANCE AND ACCOUNTS ............................................................................... 7

FUNCTIONAL AREAS: HUMAN RESOURCE ........................................................................................ 9

10. FUNCTIONAL AREAS: ADMINISTRATION ........................................................................................ 10

Document No. MEB-HRP-10

MEB KRAs AND KPIs GUIDELINES

MEB KRAs AND KPIs GUIDELINES

FUNCTIONAL AREAS: INTERNAL AUDIT

PROPOSED KEY PERFORMANCE INDICATORS

Percentage of operational audit conducted against planned.

FUNCTIONAL AREAS: GROUP COMMUNICATION

PROPOSED KEY PERFORMANCE INDICATORS

Percentage / numbers of corporate communication initiatives

MEB KRAs AND KPIs GUIDELINES

FUNCTIONAL AREAS: PROJECT COST AUDIT

PROPOSED KEY PERFORMANCE INDICATORS

Percentage of project cost audit / control conducted against planned

FUNCTIONAL AREAS: INFORMATION TECHNOLOGY

PROPOSED KEY PERFORMANCE INDICATORS

Number of reduced complaints: planned versus actual

MEB KRAs AND KPIs GUIDELINES

FUNCTIONAL AREAS: LEGAL

PROPOSED KEY PERFORMANCE INDICATORS

Number of document processed

MEB KRAs AND KPIs GUIDELINES

FUNCTIONAL AREAS: FINANCE AND ACCOUNTS

PROPOSED KEY PERFORMANCE INDICATORS

Cash-flow: planned versus actual

MEB KRAs AND KPIs GUIDELINES

PROPOSED KEY PERFORMANCE INDICATORS

Cash-flow forecast timeliness

MEB KRAs AND KPIs GUIDELINES

FUNCTIONAL AREAS: HUMAN RESOURCE

PROPOSED KEY PERFORMANCE INDICATORS

Percentage of HR Policies and Procedures rolled-out against planned

MEB KRAs AND KPIs GUIDELINES

FUNCTIONAL AREAS: ADMINISTRATION

PROPOSED KEY PERFORMANCE INDICATORS

Percentage of call received and escalated to the right person

MEB KRAs AND KPIs GUIDELINES

FUNCTIONAL AREAS: HEALTH, SAFETY, ENVIRONMENT & SECURITY

PROPOSED KEY PERFORMANCE INDICATORS

Number of HSES issues identified

MEB KRAs AND KPIs GUIDELINES

PROPOSED KEY PERFORMANCE INDICATORS

Number of re-work on plan

MEB KRAs AND KPIs GUIDELINES

FUNCTIONAL AREAS: QUALITY ASSURANCE AND QUALITY CONTROL (QAQC)

PROPOSED KEY PERFORMANCE INDICATORS

Number of process audit

MEB KRAs AND KPIs GUIDELINES

PROPOSED KEY PERFORMANCE INDICATORS

Number of training conducted

FUNCTIONAL AREAS: MUHIBBAH EQUIPMENT

PROPOSED KEY PERFORMANCE INDICATORS

Number of technical evaluation/ inspections

02 MEB Business & Project KRAs & KPIs

02 MEB Business & Project KRAs & KPIs