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4, September 2012
173
I.
INTRODUCTION
174
Jurnal AL-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI, Vol. 1, No. 4, September 2012
Jurnal AL-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI, Vol. 1, No. 4, September 2012
175
Start
Preliminary
Preliminary study
Solution
Failure mode and effect analysis
Drafting a recommendation
improvement
Conclusion
Finish
Head Office
n Invoices
Order (1 PO)
n(internal) Invoices
Orders (n POs)
Supplier 1
Supplier 2
Store 1
Distribution Center
Supplier n
Store 2
Store n
176
Jurnal AL-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI, Vol. 1, No. 4, September 2012
Supplier
Plan
Source
Merchandising
Purchasing
Deliver
Warehouse
Return
Store
Return
Customer
% Order in Full
Perfect Order
Fulfillment
Reliability
On Time
Delivery
Supply Chain
Performance
Source Cycle
Time
Order Fulfillment
Cycle Time
Responsiveness
Deliver Cycle
Time
Jurnal AL-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI, Vol. 1, No. 4, September 2012
SCOR
Indicator for Indicator for
Level-1
Level-2
% of ordered
delivered in full
On-time
delivery
Order
fulfillment
cicle times
Make cycletime
Deliver cycletime
Reliability
Perfect
condition
Source cycletime
Delivery
performance to
Perfect order customer
fulfillment committ date
Document
accuracy
Order
Fulfillment
cycle-time
Source cycletime
Responsiveness
Responden
Responden 1
Responden 2
Responden 3
Responden 4
Responden 5
Responden 6
Responden 1
Responden 2
Responden 3
Responden 4
Responden 5
Responden 6
Reliability Responsiveness
1
1
1
3
1
0,33
1
1
1
0,2
1
1
1
1
0,33
1
3
1
1
1
5
1
1
1
PT LMI = SCOR
PT LMI is not a manufacturing coy,
so it does not have "make"
indicator
Deliver cycletime
177
PT LMI = SCOR
the
% Order in
Full
On Time
Delivery
Responden 1
Responden 2
Responden 3
Responden 4
Responden 5
Responden 6
Responden 1
Responden 2
Responden 3
Responden 4
Responden 5
Responden 6
% Order in
Full
1
1
1
1
1
1
1
5
7
5
0,33
1
On Time
Delivery
1
0,2
0,14
0,2
3
1
1
1
1
1
1
1
Weight
0,43
0,57
0,34
0,66
178
Jurnal AL-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI, Vol. 1, No. 4, September 2012
P1
P1
P1
P2
P3
P4
S1
M1
D1
P2
P4
P1
P5
P1
P2
P4
P2
S1
D1
D4
S1
DR1
DR3
SR1
SR3
SR1
SR3
DISTRIBUTION
CENTER
PT. EXEL
HEAD OFFICE
PT. LMI
SUPPLIER
DR1
DR3
CUSTOMER
STORE
P1
P1
P1
P2
P3
P4
S1
M1
D1
P5
P2
P4
DR1
DR3
SUPPLIER
P1
P5
P2
P4
S1
D1
D4
P5
P2
P5
S1
SR1
SR3
HEAD OFFICE
PT. LMI
P1
DISTRIBUTION
CENTER
PT. EXEL
DR1
DR3
SR1
SR3
CUSTOMER
STORE
Jurnal AL-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI, Vol. 1, No. 4, September 2012
People
Method
Uclear
procedure
Unclear replenishment
Calculation procedure
Late in ordering
Inaccuracy in
stock availability
Inaccuracy in stocktake
Out-of-stock
Bad stocking
Arrangement in whse
Availability data
not updated
Unclear info
on item return
179
Erroneous stock
data update
Information
Risk Priority
Number (RPN)
336
320
315
Environment
Methods
People
V. CONCLUSION
Error when loading
into trucks
Unclear ops
procedures
Error in product
consolidation
Error in shipdocs
generation
Dark when loading
into trucks
Insufficient
document
Information
Environment
Methods
People
Careless when
delivering goods
No procedure to
calculate
shortest distance
Incoming goods
damaged and late
Bad road traffic
condition
Environment
People
Methods
Error in data
entry
Unclear ops
procedures
Inaccuracy in
goods checking
Carelessness when
moving products
Goods arrived
at night
Returned goods
are returned
Information
Supplier sent
wrong quantity
Environment
180
Jurnal AL-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI, Vol. 1, No. 4, September 2012
REFERENCES
[1] Setrawati, N. 2011. Persaingan Ritel Asing dan
Lokal 'Memanas' di 2011, http://finance.detik.com
(diakses pada 19/02/2012 pukul 13:00 WIB)
[2] Joewono, H. 2010. Memenangkan Persaingan
Bisnis Ritel, http://adinfopluit.blogspot.com /2010/
08/memenangkan-persaingan-di-bisnis-ritel.html
(diakses pada 19/02/2012 pukul 12:50 WIB)
[3] Chopra, S., and Miendl, P. 2001. Supply chain
management: strategy, planning and operations.
London: Prantice hall
[4] Pujawan, I N. 2005. Supply Chain Management.
Guna Widya.
[5] Simchi-Levi, David dan Kamisnky. 2004.
Managing the Supply Chain: The Definitive Guide
for the Biusiness Professional, McGraw-Hill.
[6] Bin, J. 2006. Cross-Docking. Dissertation.
Department of Informatics and Mathematical
Modeling.
Denmark Technical
University.
Kopenhagen
[7] Hidayat, S., Astrellita, S.A. 2012. Performance
Measurement of Distribution System at PT. Lotte
Mart Indonesia Using Supply Chain Operation
Reference Model (SCOR). ISSTIN Proceedings.
International Seminar On Science And Technology
Innovation 2012 (ISSTIN-2012).
[8] Saaty, T.L. 2008. Decision making with the
analytic hierarchy process. Int. J. Services Sciences,
Vol. 1, No. 1, pp 83-98.
Jurnal AL-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI, Vol. 1, No. 4, September 2012
181
ATTACHMENT
Attachment 1. Third level mapping
INPUT
Forecast demand
Quote
Inventory
availablity
Delivery date
Dailyt shipment
volume
Load information
D1.4
D1.5
D1.6
D1.7
Shipment routes
D1.1
D1.2
D1.3
Process inquiry
& quote
Receive, enter,
and validate
order
Reserve
inventory &
determine
delivery date
Consolidate
orders
Build loads
Route
shipment
Select
Carriers&Rate
Shipment
OUTPUT
Quote
Validated order
(Purchase order)
Delivery date
Daily shipment
volume
Shipment routes
Scheduled
deliveries
INPUT
Scheduled
Receipt
- Inventory
available
- Shipment route
N/A
Shipping
documentation
N/A
D1.8
D1.9
D1.10
D1.11
Pick product
Pack Product
Load Product
Generate&Shi
pping Docs
N/A
N/A
- Load manifest
PROCESS
PROCESS
OUTPUT
INPUT
Receive
product at
warehouse
-Existing inventory
data
-Inventory avalibility
- Stocking schedule
- Loaded retail cart or pallet
- Product data
- Full shelf location
- Customer data
- Promotional plan
D4.4
D4.5
D4.6
Stock Shelf
Fill Shopping
Cart
Check out
PROCESS
OUTPUT
- Inventory availabity
- Item stocking
requirements
- Scheduled receipts
- Replenishment quantities
- Inventory in stock
- Inventory availability
D1.12
D4.2
D4.3
Ship product
Receive &
Verify Product
at Stores
Pick Product
from Backroom
N/A
Inventory
availability