Perry Fitzgerald Prince 3527 york street, Denver, Colorado 80205, United

States
perryprince@hotmail.com • Voice Mail 303 246-0407 • Home 303 308-5948

Professional Profile

* Leader and manager with strong orgaizational skills, project orientation, and the ability
to work effectively under pressure and stress. Identity problems/needs and initiate
effective solutions.Promote working environments/ procedures conducive to improving
productivity, increasing efficiency, enhancing quality, and strengthing financial results.
* knowledgeable in certification process for customer first standards. Motivated to work
efficiently without direct supervision in busy enironment; handling many task simultaneously; able
to prioritize workload and multi - task. Consistently " get the job done" and exceed expectations.
* Effective communication / interpersonal skills and a team player, interact positively with a wide
range of people, and establish relationships based on respect. Generate
spirit of enthusiasm in personnel, prompting ready implementation of recommended
process.
* Computer proficiency on windows platforms.( 95 / 98 XP 2000 and NT ) includes
Microsoft Word , Excel , Outlook Express, PowerPoint, Internet communications and
Research, File Manager

Areas of Expertise

On August 18 2008 I was re-signed to kings sooper 24 because of poor customer service. I
addressed and formulated a plan to change the behavior of the customer and our employees, I
fashioned my new customer care package and facilitated the idea to my new king soopers family.
Proving that change in this case was good. We were dead last in customer service and now our
store can be proud to say that being the best in the company makes our customer want to return.
Novermber 25, 2008 dear Perry Prince on our lastest secret shop dated 11/17/2008, you were
listed as an "exceptional employee"! This is outstanding. Thank you very much for the hard work
and excellent representation of king soopers.

•Surpassed colleagues' performances, frequently serving up to 645 customers daily in a high-

pressure grocery environment where customer inquiries were often protracted and time
consuming.

•Recognized for long hours, commitment to customers, attention to detail, professionalism, and
follow-up.

•Developed and implemented improved policies and procedures, resulting in improved efficiency
and productivity.

•Effective management, technical, and supervisory skills.

•Developed a customized order entry process to meet customers' specific ordering needs,
improving accuracy, on-time delivery, and customer satisfaction.

Experience
King Soopers # 24, Thornton Colorado 2003 to 2009
Customer Service Manager

Demonstrated record of high performance standards, including attention to schedules, deadlines,

budgets, and quality work. Committed to the assistance and support of others while maintaining a
cheerful and helpful attitude. Built rapport with customers through effective and precise
communication. Successfully assisted customers in merchandise selection. Trained in and
maintained excellent interpersonal and communication skills that complement proven creative
problem solving capabilities. Developed credibility and confidence with customers. Successfully
pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently
providing alternatives to reconcile the customer's needs with the company's objectives.
Recognized for delivering quality service and products and for developing loyal customers,
resulting in impressive sales. Provided superior customer service and work quality while
demonstrating attention to detail, flexibility and innovation in resolving problems. Possess
effective communications skills, and work well with others at all levels. Assisted customers in
finding a specific product, restocked merchandise, greeted and directed customers to their
specific areas of interest.

•Managed and maintained over $79 million dollars in invertory and sale. Monitor and control
salary dollars,"shrink and expenses to produce 30% bottom line Profit.Communicates verbally
with customers, store personnel and supervisors to create an "inclusive buisness culture"
Delegate job duties responibilites to 125 store personnel and hold them accountable for there
job assignments.Assumed the duties of the Store Manager in His or Her absence.

•I governed and audited our daily sales on the registers and all the other services we sold, at the
customer service desk. " Money Orders, Ticket West Sales, Public Service, Western Union."
Accounting on a weekly basis for 698,000 in sales from this department in the store.

•Implemented all the company programs as directed and communicate purpose,objectives and
procedures to the entire store team members.I trained all the District Head Clerks, Store
Managers, Assistant Manager on the emphasis on the Customer First Strategys.Recongnized
and acknowledged employees achievements and special efforts,

•Monitor and maintain sanitation standards in the store to company standards and health
department regulations, include but not limited to knowledge of all Federal,State,and local
regulations related to proper food handling practices ( HACCP ) and Physical Safety
requirements.

RadioShack Corp, Denver Colorado 1982 to 2004

Senior Store Manager / DSMC

Analyzed technical requirements of customer desiring to utilize electronic equipment, and

performed installation and maintenance duties. Advised management regarding customer
satisfaction, product performance, and suggestions for product improvements. Developed
procedure for establishing costs and improving accuracy in business plans and margin analyses.
Developed a successful sales and marketing plan within budget constraints. Created integrated
sales and marketing strategies, and coordinated national and regional sales program
implementation. Effectively controlled and managed cash. Developed valuable professional
rapport with operations managers, marketing officers, and clients. Set standards for product
development, service delivery, and customer relations.

•Managed and maintained over $5million dollars in sales and inventory.Increased sales by 40%
and was the Top manager out of 7,000 stores.Supervised payroll, merchandising, deposits
and weekly schedules.

•Extensive knowledge of managing high volume retail chain stores for over twenty years.Led
 certitication classes for sales associates.

•Proposed new product lines based on changing market needs

•Encouraged strong business relationships with financial managers and principals' financial
personnel

•Responsible for profit attainment, financial and operational planning, payroll and employee
performance

•Increased the effectiveness and professionalism in each position held

•Forecasted sales, developed inventory models, identified sales trends and opportunities,
coordinated special projects, and monitored retail outlet productivity

•Implemented an effective sales plan. Trained, developed and motivated staff, forecasted store
sales, maintained budgetary controls, loss prevention, inventory control, and merchandising
standards

Education

Denver Technical College, Denver Colorado 1988

B.A., Computer Science, Minor: Accounting

GPA: 3.0. Studies in basis accounting, D-Base Power Point and c++

RadioShack Answer University, Fortworth Texas 1992

Master of Business Administration, Business Administration

Numerous courses in sales and marketing skills. Business administration and Human Resource
training manager.Elite management classes,and numerous courses in sales management