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Engineer (ETE)
House -13, Road -10, Block - B, Bashundhara R/A, Dhaka-1229, Bangladesh (+880) 1711084341
saha4341@gmail.com https://www.linkedin.com/in/pritam-saha-9b46bb79 skype: pritam_nsu
Certified, Experienced, and Resourceful System Engineer
Proficiency in End to End Computer System analysis, engineering and support. Record of
implementation and designing solution of VM technologies to meet business requirements. Adept at
all aspects of system architecture planning, design, installation, configuration, maintenance and
problem resolution. Exceptional communication, facilitation, and technical skills.
TECHNICAL EXPERTISE
Certification:
System Administration:
Data Services:
Networking:
Telecommunication:
languages:
PROFESSIONAL EXPERIENCE
Accenture Communication and Infrastructure Solution (Former Grameenphone IT Ltd.)
From 1st April, 2015 to Present
IT Operations Associate, Data Services
Delivery Center- Infrastructure Services for Accenture (DCISA)
Responsibilities:
Ensure troubleshooting and closure of all critical incidents logged within SLA.
Initiate and bring in service improvement to prevent incidents.
Ensure completion of RCA for all reported problems and raise RFC wherever applicable. Close
the problems on time
Ensure Architecture & Security compliance for Server infrastructure
Ensure smooth implementation of design changes in coordination with other functions
Ensure strong change review and implementation; prevent incidents due to change
Ensure support for systems users, file system, network, devices, packages, patches and security
management.
Monitor performance, H/W and OS fault to ensure immediate support and vendor escalation
Evaluating new products and recommending the best products to the Design and Architecture
Team.
Own and implement major changes in the Server infrastructure.
Grameenphone IT Ltd.
From 20th January, 2013 to 31th March, 2015
System Engineer, IT Service Desk.
Responsibilities:
1st contact point & L1 support to users at Grameenphone Ltd. & Accenture premises
Provide 2nd level IT support & services to end users to solve their IT related problems &
service requests within SLA
Service Quality Assurance & pro-active support actions
1st & 2nd level configuration & setup of LAN/WAN
Installation, Configuration & trouble shooting of different Telco software, application
& Hardware
Medium and Large IT Project Management and Implementation
IT asset management
Providing Training and Awareness program to end user if needed
SCHOLAR CREDENTIALS
Professional Masters in Information Technology (IT)
Jahangirnagar University (JU)
Ongoing (January 2016 continuing)
B.Sc. in Electronics & Telecommunication Engineering , 2007-2011 (Degree awarded on 27th June ,
2012)
North South University (NSU)
CGPA of 2.76 in a scale of 4
Higher Secondary Certificate, 2005-2006, Science
Notre Dame College, Dhaka Board
CGPA of 4.80 in a scale of 5
Secondary School Certificate, 2003-2004, Science
Motijheel Model High School, Dhaka Board
CGPA of 5.0 in a scale of 5
TRAINING COMPLETED
CCNA Continuing Education Center (CEC), AIUB Completed
RHCE (IBCS -Primax), Dhanmondi Completed
Technical Analysis (Stockbangladesh.com) Completed
MCSA ( CSL Training), Kuril, Dhaka Completed
PROFESSIONAL QUALIFICATIONS
Red hat Certified System Engineer (EX300)
DEVELOPEMENT PROGRAM
Customer Management
Stress Management
GrameenPhone IT Ltd, GPHouse
Advanced MS Excel 2007
Personal Excellence, Sensei
Internship program, Regional Operations & Maintenance (ROM)
Technology, GP, GPHouse
PROJECT UNDERTAKEN
Huawei IPCC CSP & Avaya IPCC deployment at GP Contact Center premises
PMI Data Center migration of Accenture Bangladesh, Niloy Mansion.
PERSONAL INFORMATION
Full Name
Fathers Name
Mothers Name
Date of Birth
Marital status
National ID No
TIN No
Religion
Nationality
: Pritam Saha
: Pankaj Kumar Saha
: Namita Saha
: 4th Sep, 1989
: Single
: 2695434703028
: 583330703004
: Hinduism
: Bangladeshi
SELP APPRAISAL
I am known for being optimistic and philosophical in my approach of life. People know that they can
count on my honesty and that I stick to my promises. I am pragmatic and practical to a fault. I know
to lead a team. I plan ahead wisely and I am very goal oriented. I have the gift to inspire and encourage
my team, and let them work independently.
REFERENCES
A N M Wahiduzzaman
General Manager
Partner Management
Grameenphone Ltd, GPHouse
Phone no: 01711500227
Email : wahid@grameenphone.com
Md Sadakat Hosen
IT Operations Team Lead
Infrastructure Services for Accenture
Accenture Bangladesh
Phone no: 01711507462
Email: md.sadakat.hosen@accenture.com