Bhupendra Singh

S/O sh .Baboo Ram

21, Pushpanjali Puram-I
Fatehabad Road
Agra, UP-282001
Mob. No 7895010573
E-mail:thunder.bhupi@gmail.com
Professional Profile

More than 10 years of experience in Client Servicing and Operations

with fast food organization.
Resourceful at developing procedures, service standards, and
operational policies with proven ability to reduce the running cost of
the unit by planning & implementing effective control measures.
A keen planner and strategists with experience of handling the
entire operations
Exposure in designing & implementing training programs for
bringing keen customer focus, high energy level and team spirit in
the employees.
Team leader with excellent communication & problem solving skills.
Organizational Experience
Presently working with Sagar Ratna Restaurant as Restaurant Manager.
Worked with worlds leading Pizza chain Pizza Hut as Restaurant
Manager (2015).
Worked with Comesum food Plaza as Unit Head (02 Units)
Worked with worlds leading Restaurant chain KFC as Assistant
Restaurant Manager. (2012 to 2014)
Worked with worlds first MNC cinema Big Cinemas as ops supervisor for
six months.

Worked with worlds largest fast food Restaurant chain

McDonalds India (2004 to 2010).
Chief Tasks Handled

Strategy Planning/ Profit Management

Sustaining profitable
marketing.

operations

with

focus

on

budgeting

&

Responsible for handling all banking activities.

Maintaining expenses with implementation of stringent cost control
measures.
Optimum resource utilization for maximum service quality.

Customer Service
Implementing world-class service strategies.
Ensuring rendering of high quality services, resulting in customer
delight.
Interaction with guests to troubleshoot on complaints.
Business Development
Exploring profitable opportunities to enhance business volumes.
Designing/implementing promotional strategies for routine
corporate business.

&

Operations
Handling operational functions like pre-shifts staff briefings, creating
the duty roster, shift management and daily sales report.
Identifying and developing a dedicated alternate vendor source for
achieving cost effective purchases of raw materials and reduction in
delivery time.
Actively involved in overseeing store operations, thereby ensuring
availability of stock while maintaining the inventory level.
People Management/Training
HRM, Staffing, recruitment, performance review & appraisal.
Supervising, managing and monitoring a team of 50 staff members,
ensuring optimum performance.
Practical and theoretical training to enhance skills & motivation
levels.
Achievement
Won COMMUNITY INVOLVEMENT AWARD (LSM) -2008 & 2009 for
McDonalds Agra

Education

B.A. from B.R.A.U (Agra)

Pursuing MBA
Date of Birth: 12-july-1981