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GuidetoManagingYourProfile
GuidetoManagingYourAvayaAccessProfile
ForCustomersandPartners
Purpose
Thisdocumentprovidesinstructionsonhowtoviewandupdatethe
differentcomponentsofanAvayaAccessprofile:
Contactinformationandpermissions
SoldToaccountaccess
ENotificationsubscriptions
Audience
AvayaCustomersandPartners
Prerequisite
YoumustbearegistereduserwithAvayaAccess
CONTENT
AccessYourProfile .......................................................................................................1
UpdateYourProfileInformationandPermissions ........................................................2
UpdateYourContactInformation .............................................................................................. 3
ChangeYourUserAccessPermissions........................................................................................ 3
ChangeYourSecurityInformation.............................................................................................. 4
ManageYourSoldToAccountAccess ...........................................................................5
SubscribetoENotifications ..........................................................................................7
SubscribetoGeneralNotifications ............................................................................................. 7
SubscribetoProductNotifications ............................................................................................. 8
AccessYourProfile
Step
1
Activity
Action
LogintoAvayaAccess Enterthefollowingurl:https://sso.avaya.com.
a) Ifyouarenotalreadyloggedin,theLoginpageis
andgotoyourprofile
displayed:Enteryouremailaddressandpassword,
thenclickSUBMIT.
FromtheAvayaSupportsite:http://support.avaya.com:
a) Ifyouarenotalreadyloggedin,clickSIGNIN.
- FromtheLoginpage:Enteryouremailaddressand
password,thenclickSUBMIT.
b) ClickProfileundertheWelcomemessage.
Outcome:Yourprofileinformationisdisplayedunderthe
Informationtab,alongwithaToolboxsectionthatallowsyou
tomakechangestoyourprofile.
Date:8Apr2010
AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.
Page1of9
AvayaAccessforCustomersandPartners
Step
Activity
GuidetoManagingYourProfile
Action
Ifyouforgotyourpassword,gotoStep2.
Resetyourpassword
FromtheLoginpage,clickForgotPassword?
a) Completethetwo(2)AvayaPasswordRecoverysteps:
- Step1:Enteryouremailaddress,thenclick
SUBMIT.
- Step2:Answeryoursecurityquestion,thenclick
SUBMIT.
b) Youwillreceiveanemailwithatemporarylinkto
establishanewpassword,clicktheChangePassword
link.Thislinkisonlyvalidfor24hours.
- CompletetheAvayaLoginInformation,thenclick
SUBMIT.
Outcome:YourAvayaAccessprofileisdisplayed.
NotetoAdministrators:Administratorscanseetheoptionstomanageyourprofilebyclicking
onthetabwithyourname,whichwilldisplayasubmenufortheprofileoptions.
UpdateYourProfileInformationandPermissions
FromtheInformationToolboxsectionofyourprofile,youcanupdateyourprofileinformation
anduseraccesspermissions.
UpdateYourContactInformation
ChangeYourUserAccessPermissions
ChangeYourSecurityInformation
Date:8Apr2010
AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.
Page2of9
AvayaAccessforCustomersandPartners
GuidetoManagingYourProfile
UpdateYourContactInformation
Step
1
Activity
Updateyourcontact
information
Action
FromtheToolbox,selectEditContactInformation.
a) Updateyourname,phonenumber,and/oremail
address.
Important:Donotchangeyourcontactinformationifit
isbecauseyouarechangingcompanies.Youwillneed
toreregisterwithyournewcompanyaccount
information.
b) ClickSAVE.
Outcome:Amessageisdisplayedconfirmingthatyourprofile
changeshavebeensuccessfullyupdated.
Ifyouchangedyouremailaddress,achangerequestwillbe
senttoanadministratorforapproval.Youwillreceiveane
mailonceyourrequesthasbeenprocessed.
Updateyouraddress
informationand/or
faxnumber
FromtheToolbox,selectEditAddressInformation.
a) Updateyouraddressand/orfaxnumber.
b) ClickSAVE.
Outcome:Amessageisdisplayedconfirmingthatyouraddress
changeshavebeensuccessfullyupdated.
ChangeYourUserAccessPermissions
Step
1
Date:8Apr2010
Activity
Requestorchange
accessto:
AvayasProduct
Licensingand
DeliverySystem
(PLDS)
EZQuote(For
PartnersOnly)
Definearelationship
withAvaya
Action
FromtheToolbox,selectView/RequestRoles.
a) Torequestorchangeyouraccesstotheapplication,
selectthedesiredRole(s).
- ClickViewDetailsforadescriptionoftheroles
andtheirpermissions.
- Onlyone(1)rolecanbeselectedforanapplication.
b) ClickSAVE.
Outcome:Amessageisdisplayedconfirmingthatyournew
rolerequesthasbeenaccepted.
Iftheroleyouselectedrequiresanadministratortoapprove
therequest,themessagewillstatethattherequestwassent
toanadministratorforapproval.Youwillreceiveanemail
onceyourrequesthasbeenprocessed.
FromtheToolbox,selectRequestUserType.
a) EnteraSoldTolocationnumberforyourcompany.
b) ClickNEXT.
AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.
Page3of9
AvayaAccessforCustomersandPartners
Step
Activity
GuidetoManagingYourProfile
Action
Note:Thisoptionisonlyavailableifyouarecurrently
registeredwithNoRelationshiptypespecified.Inthiscase,
theoptionstoView/RequestRolesandRequestUserAccess
TypearedisableduntilacustomerorPartnerrelationshiphas
beenapproved.
Outcome:Amessageisdisplayedstatingthattherequestwas
senttoanadministratorforapproval.Youwillreceiveane
mailonceyourrequesthasbeenprocessed.
FromtheToolbox,selectRequestUserAccessType.
Changeyouruser
a) SelectthedesiredUserAccessType.
accesspermissionsto
b) ClickSAVE.
aCompanyorSoldTo
Administrator,or
Outcome:Ifyourrequestwasfora:
basicuser
Highersecuritylevel,amessageisdisplayedinformingyou
thatyourrequestwassentforapproval.Youwillreceivean
emailonceyourrequesthasbeenprocessed.
Lowersecuritylevel,amessageisdisplayedthatyouruser
accesstypehasbeensuccessfullyupdated.Youwillbesent
totheLoginpagetoreenterAvayaAccessatyournew
securitylevel.
ChangeYourSecurityInformation
Step
1
Activity
Changeyour
password
Action
FromtheToolbox,selectChangePassword.
a) Enteryourcurrentpassword,newpassword,and
confirmyournewpassword.
b) ClickSAVE.
Outcome:Amessageisdisplayedconfirmingthatyour
passwordhasbeensuccessfullyupdated.
Changeyoursecurity
questionand/or
answer
FromtheToolbox,selectChangeSecurityQuestion.
a) Selectasecurityquestionandentertheanswertothe
question.
b) ClickSAVE.
Outcome:Amessageisdisplayedconfirmingthatyoursecurity
question/answerhasbeensuccessfullyupdated.
Date:8Apr2010
AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.
Page4of9
AvayaAccessforCustomersandPartners
GuidetoManagingYourProfile
ManageYourSoldToAccountAccess
FromtheSoldToNumberstabofyourprofile,youcanrequestwhichofyourcompanySoldTo
locationsyoucanhaveaccesstoonyourcompanysbehalf.
Note:PartnerswhoarewouldlikeaccesstotheircustomersSoldTolocationsmustrequestthe
customersCompanyorSoldToAdministratortoassociatetheirPartnerLinkIDtothe
appropriateSoldToaccount(s).TheseaccountsareidentifiedunderYourNumberslistas
Derived.IfthecustomerdoesnothaveadesignatedCompanyorSoldToAdministrator,
followtheprocessoutlinedforDelegatedSoldToAdministrationat:
http://support.avaya.com/avaya_access.
Step
1
Activity
Requestaccessto
yourcompanysSold
Tolocation(s)
Action
FromthelistofAvailableNumbers:
a) IfyouneedaccesstoonlysomeoftheAvailable
Numbers,then:
- SelecttheSoldTonumber(s)youarerequesting
accessto.
- ClickREQUESTSELECTION.
b) IfyouneedaccesstoalloftheAvailableNumbers,then
clickREQUESTALL.
Outcome:ThescreenisrefreshedandtheSoldTonumbers
yourequestedwillmovefromtheAvailableNumberslistto
YourNumbers.TheaccountswillshowPendinguntilithas
beenapprovedbyanadministrator.Youwillreceiveanemail
onceyourrequesthasbeenprocessed.
Date:8Apr2010
Removeaccessto
yourcompanysSold
Tolocation(s)
FromthelistofYourNumbers:
a) Ifyouonlyneedtoremoveyouraccesstosomeofyour
companysSoldTolocations,then:
- SelecttheSoldTonumber(s)younolongerneed
AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.
Page5of9
AvayaAccessforCustomersandPartners
Step
Activity
GuidetoManagingYourProfile
Action
accessto.
- ClickREMOVESELECTION.
b) Ifyouneedtoremoveyouraccesstoallofyour
companysSoldTolocations,thenclickREMOVEALL.
c) OnceyouclickRemoveSelectionorRemoveAll,a
messageisdisplayed:Areyousureyouwantto
removetheseSoldTo(s)?ClickOK.
Note:PartnerscouldseeSoldToaccountsintheirlistthatare
markedasDerived.ThesearecustomerSoldTolocations
thathavebeenapprovedforyourcompanyuserstoaccesson
thecustomersbehalf.Toremovethesefromyourlist,you
wouldneedtosubmitarequesttothecustomersCompanyor
SoldToAdministrator.Ifthecustomerdoesnothavea
designatedCompanyorSoldToAdministrator,followthe
processoutlinedforDelegatedSoldToAdministrationat:
http://support.avaya.com/avaya_access.
Outcome:ThescreenisrefreshedandtheSoldTonumbers
youremovedwillmovefromYourNumberslisttotheAvailable
Numberslist.
Changeyourdefault
SoldTo
FromthelistofYourNumbers:
a) SelecttheSoldTolocationyouwouldliketobe
associatedwithasyourprimaryaccount.
b) ClickMAKEDEFAULT.
c) Amessageisdisplayed:Areyousureyouwanttomark
thisSoldToasdefault?ClickOK.
Note:TypicallythedefaultisthefirstSoldTonumberthatwas
associatedwithyouruserprofileandisusedmoreforinternal
trackingpurposesbyAvaya.
Outcome:Thescreenwillrefreshwithyourdefaultaccount
shownasthefirstaccountunderYourNumbersandidentified
withtheword(Default).
Date:8Apr2010
AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.
Page6of9
AvayaAccessforCustomersandPartners
GuidetoManagingYourProfile
SubscribetoENotifications
FromtheENotificationstabofyourprofile,youcanmanageyoursubscriptionstoE
Notifications.
SubscribetoGeneralNotifications
WhensubscribingtoGeneralNotificationsyouwillreceivethattypeofnotificationforany
product.Forexample,ifyousubscribetoProductCorrectionNotices(PCN)underGeneral
Notifications,youwillgetthemforanyproduct.IfyouonlywanttoreceivePCNsforaspecific
product,thensubscribetothisnoticeforthespecificproduct(s)underProductNotifications.
Step
1
Activity
Action
Subscribetoageneral FromtheGeneralNotificationssection:
a) Selectthenotification(s)youwanttoreceive.
notificationupdates
b) ClickUPDATE.
c) Amessageisdisplayed:Doyouwanttoupdate
GeneralNotifications?ClickOK.
Outcome:Amessageisdisplayedatthebottomofyour
GeneralNotificationsconfirmingthatyoursubmissionwas
successful.
Date:8Apr2010
Unsubscribefroma
generalnotification
updates
FromtheGeneralNotificationssection:
a) Deselectthenotification(s)younolongerwantto
receive.
b) ClickUPDATE.
c) Amessageisdisplayed:Doyouwanttoupdate
GeneralNotifications?ClickOK.
AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.
Page7of9
AvayaAccessforCustomersandPartners
Step
Activity
GuidetoManagingYourProfile
Action
Outcome:Amessageisdisplayedatthebottomofyour
GeneralNotificationsconfirmingthatyoursubmissionwas
successful.
SubscribetoProductNotifications
Step
1
Activity
Subscribetoproduct
specificnotifications
anddocuments
Action
FromtheProductNotificationsection:
a) ClickAddMoreProducts.
b) FromtheProductlist,selectthedesiredproduct.
c) OncetheProductisdisplayedwiththedocumenttypes:
- SelectaReleaseVersion.
Note:SelectingAllandFutureallowsyouto
receiveinformationonfuturereleaseversionsfor
theproduct;otherwiseonceanewreleaseversion
isavailable,youwillneedtocomebacktoyour
subscriptionsandselectthenewreleasenumber.
Ifaproductdoesnothavereleaseversions,Alland
Futureisthedefaultoption.
- Selectthedocument(s)youwanttoreceiveforthe
product.
- ClickSUBMIT.
Outcome:Amessageisdisplayedconfirmingthatyour
changeshavebeensuccessfullymadetoyourENotifications
list.
Displaytherelease
versionand
documentsyouhave
subscribedtoforthe
product(s)listed
FromtheProductNotificationssection,selectShowDetails.
Outcome:Theproductreleaseversionanddocumentsyou
havesubscribedtofortheproductaredisplayed.
FromtheProductNotificationssection:
Changetherelease
a) Clickontheproductnameyouwanttochange.
versionordocuments
b) AscreenoverlaytoEditDocumentCategoriesis
yousubscribetofor
displayed:
theproduct(s)listed
- ChangetheReleaseVersionbymakingthe
appropriateselection.
- Selectthedocument(s)youwanttoreceive;or
deselectthedocument(s)younolongerwantto
receive.
- ClickSAVE.
Outcome:Amessageisdisplayedconfirmingthatyour
Date:8Apr2010
AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.
Page8of9
AvayaAccessforCustomersandPartners
Step
Activity
GuidetoManagingYourProfile
Action
changeshavebeensuccessfullymadetoyourENotifications
list.
Unsubscribefromall
notificationsfora
product
FromtheProductNotificationsection:
a) Selecttheproduct(s)younolongerwanttoreceiveany
productnotificationson.
b) ClickREMOVESELECTION.
c) Amessageisdisplayed:Doyouwanttodeletethe
selectedNotifications?ClickOK.
Outcome:Amessageisdisplayedconfirmingtheproduct(s)
thathavebeenremovefromyourENotificationslist.The
screenisrefreshedandtheproductisnolongerlistedunder
yourProductNotifications.
Date:8Apr2010
AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.
Page9of9